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<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Key responsibilities:</h4> <ul> <li>Provide exceptional service to our guests</li> <li>Successfully participate in the delivery of all food and beverage services</li> <li>Take part in the setup of restaurant and events</li> <li>Adhere to all company policies and departmental procedures and trainings</li> <li>Liaise with key people in all necessary areas of the business to ensure the provision of food and service is consistent and in line with menu and standards set by the managers</li> <li>Deal effectively and courteously with guest requests, and refer them to the line manager if necessary</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous experience in a similar role, especially in the food service industry</li> <li>Good attention to detail</li> <li>Strong communication and interpersonal skills</li> <li>Knowledge of food safety and sanitation practices</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.</p> <ul> <li>Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth</li> <li>Route calls to the appropriate departments or personnel based on caller needs and organizational protocols</li> <li>Manage call queues efficiently and minimize wait times while maintaining service quality</li> <li>Provide information about services, facilities, and organizational offerings to callers</li> <li>Take accurate messages and ensure timely delivery to intended recipients</li> <li>Handle customer inquiries and complaints with empathy, patience, and problem-solving skills</li> <li>Maintain detailed call logs and records using telephone systems and organizational software</li> <li>Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously</li> <li>Demonstrate professional telephone etiquette and communication skills at all times</li> <li>Assist with general administrative tasks as needed to support organizational operations</li> <li>Maintain confidentiality and handle sensitive information with discretion</li> <li>Provide feedback on caller concerns to management to support continuous service improvement</li> </ul> <h4>Qualifications</h4> <ul> <li>Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role</li> <li>Excellent verbal communication skills with clear pronunciation and professional telephone etiquette</li> <li>Strong interpersonal and customer service skills with the ability to remain calm under pressure</li> <li>Proficiency in multitasking and managing multiple calls simultaneously</li> <li>Exceptional organizational and time management abilities</li> <li>Attention to detail and accuracy in recording information and routing calls</li> <li>Ability to work independently and as part of a team in a fast-paced environment</li> <li>Proficiency with computer systems and basic office software applications</li> <li>Bilingual capabilities in Arabic and English</li> <li>Active listening skills and the ability to understand and address caller needs effectively</li> <li>Problem-solving abilities and conflict resolution skills</li> <li>Professional demeanor and positive attitude toward customer service</li> <li>Flexibility to adapt to changing priorities and organizational needs</li> </ul> <h4>Additional information</h4> <p>Our commitment to diversity & inclusion:</p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

Egybell is hiring a Contracting Executive for a leading Travel agency in El Mohandessin.<br><br>Qualifications:Bachelor's degree in Tourism or a related field.2–4 years of experience in hotel contracting, product management, travel operations, or a similar role within the travel and tourism industry. Excellent written and verbal communication skills in English. Strong understanding of hotel contracting, pricing strategies, markups, promotions, allotments, and hotel distribution. Experience reviewing hotel contracts and validating rates, terms, and conditions to ensure accuracy and consistency. Knowledge of hotel optimization processes, rate competitiveness, and revenue management principles. Ability to analyze optimization reports, lost booking reports, and market trends to identify issues and recommend corrective actions. Strong negotiation and relationship management skills . Experience coordinating with cross-functional teams, including Product, Sales, Reservations, Finance, Internet, and Data Entry. Proficiency in Microsoft Office, particularly Excel, and experience using hotel contracting, CRS, or travel management systems. Ability to manage multiple hotel portfolios, prioritize tasks, and meet operational deadlines. Proactive mindset with the ability to identify opportunities for product enhancement and support continuous business growth.<br>Key Responsibilities:• Reviews contracts received from the Contracting Manager and responsible for verifying that contract details and rates are accurate, consistent, and aligned across the system and partners agreements.• Responsible for the creation of the Hotel profile on the system using all required data.• Responsible for ensuring the proper transfer of contracts to the Data Entry Executive.• Review the hotel & set it live with the base markup.• Work on the hotel as per the Optimization Process.• Review The Optimization Reports coming from the Internet team daily and should provide daily feedback for each uncompetitive product with its corrective action as per the process.• Review the daily Lost Bookings reports and should provide daily feedback for each lost booking with its corrective action per the process.• Communicate with the hotels to maintain the product and keep the rate competitiveness.• Monitor the product list to make sure it is producing daily.• Follow the calendar for key events to get special deals.• Always share the special Deals & the New Products with the Internet & Commercial Team.• Responsible for reviewing the noncompetitive products.• Internet Team will send weekly & Monthly report collecting all the above outcomes for evaluation.• Work closely with internal departments (Product, Sales, Reservations, Finance) to ensure smooth operations and data accuracy.

Egybell is hiring a Contracting Executive for a leading Travel agency in El Mohandessin.<br>Key Responsibilities:• Reviews contracts received from the Contracting Manager and responsible for verifying that contract details and rates are accurate, consistent, and aligned across the system and partners agreements.• Responsible for the creation of the Hotel profile on the system using all required data.• Responsible for ensuring the proper transfer of contracts to the Data Entry Executive.• Review the hotel & set it live with the base markup.• Work on the hotel as per the Optimization Process.• Review The Optimization Reports coming from the Internet team daily and should provide daily feedback for each uncompetitive product with its corrective action as per the process.• Review the daily Lost Bookings reports and should provide daily feedback for each lost booking with its corrective action per the process.• Communicate with the hotels to maintain the product and keep the rate competitiveness.• Monitor the product list to make sure it is producing daily.• Follow the calendar for key events to get special deals.• Always share the special Deals & the New Products with the Internet & Commercial Team.• Responsible for reviewing the noncompetitive products.• Internet Team will send weekly & Monthly report collecting all the above outcomes for evaluation.• Work closely with internal departments (Product, Sales, Reservations, Finance) to ensure smooth operations and data accuracy.<br>Qualifications Bachelor's degree in Tourism or a related field.2–4 years of experience in hotel contracting, product management, travel operations, or a similar role within the travel and tourism industry. Excellent written and verbal communication skills in English.<br>Strong understanding of hotel contracting, pricing strategies, markups, promotions, allotments, and hotel distribution. Experience reviewing hotel contracts and validating rates, terms, and conditions to ensure accuracy and consistency. Knowledge of hotel optimization processes, rate competitiveness, and revenue management principles. Ability to analyze optimization reports, lost booking reports, and market trends to identify issues and recommend corrective actions. Strong negotiation and relationship management skills . Experience coordinating with cross-functional teams, including Product, Sales, Reservations, Finance, Internet, and Data Entry. Proficiency in Microsoft Office, particularly Excel, and experience using hotel contracting, CRS, or travel management systems. Ability to manage multiple hotel portfolios, prioritize tasks, and meet operational deadlines. Proactive mindset with the ability to identify opportunities for product enhancement and support continuous business growth.

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Supervise hourly team members during assigned shifts, directing workflow and ensuring station coverage throughout service.<br> Open or close the restaurant following documented checklists for equipment, cash, security, and facility readiness.<br> Handle guest complaints and service recovery during the shift, applying approved comp procedures when appropriate.<br> Monitor labor efficiency in real time, sending staff home or calling in additional help to stay on target with sales.<br> Conduct pre-shift briefings to communicate daily promotions, staff assignments, and any operational priorities.<br> Enforce food safety standards including temperature checks, date labeling, allergen handling, and sanitation routines.<br> Train new hourly employees on POS operation, service steps, and company standards during their onboarding period.<br> Complete cash handling procedures including till counts, safe drops, and shift summary reports at end of service.<br> Perform line checks and food quality audits before service periods to verify prep standards are met.<br> Assist senior management in tracking inventory and placing orders for food, beverage, and supply items as directed.</p> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in hospitality, business, or a related field preferred.</li> <li>2–4 years of restaurant experience within a luxury atmosphere.</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Fluency in English.</li> <li>Additional languages are a plus.</li> </ul> <h4>Your team and working environment</h4> <p>In 1-2 sentences, introduce the team, property, or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.</p></p><p></p>

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Assists in the daily supervision of restaurant operations and assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR</li> <li>2-year degree from an</p><p></p>

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university</p><p></p>

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Assists in the daily supervision of restaurant operations and assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR</li> <li>2-year degree from an accredited university</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <span><strong>About Wego</strong></span><p>We're on a mission to help people discover the real value of travel, to inspire, to give more reasons, to make it easy, for you to go. Our company was founded back in 2005, and since then, we've imagined and created some of the most well-loved products for travelers all around the world.</p><br><br><p>Today, Wego is used by millions of people every month, people who travel for adventure, work, family, and for many other reasons. That's why we work tirelessly to make your experience of planning &amp; booking flights, hotels, and trips as seamless as possible.</p><br><br>About the Role<p>The Hotels Loading Specialist will take ownership of hotel data management, including uploading and maintaining supplier agreements, contracted rates, and availability. The role requires ensuring data accuracy and efficient processing while collaborating closely with contractors, coordinators, and suppliers. With 1–2 years of experience, the Specialist is expected to contribute to operational improvements and provide support in more complex loading and connectivity tasks. </p><br><br>Key Responsibilities <ul><li><p>Upload, validate, and maintain suppliers’ hotel information in the database. </p><br><br></li><li><p>Upload and manage contractual agreements, including handling connectivity-specific requirements. </p><br><br></li><li><p>Oversee the accurate updating of hotel rates, availability, and inventory allocations. </p><br><br></li><li><p>Generate and analyze reports from multiple data sources to ensure data quality. </p><br><br></li><li><p>Monitor progress against loading and quality KPIs, ensuring targets are met. </p><br><br></li><li><p>Communicate effectively with contractors, coordinators, and suppliers to resolve discrepancies or issues. </p><br><br></li><li><p>Support junior team members when required and share best practices. </p><br><br></li></ul>Requirements <ul><li><p>1–2 years of experience in hotel contracting, yielding, or operations within TA/OTA/DMC/WH. </p><br><br></li><li><p>Experience with B2B/B2C contracting processes in the designated destination. </p><br><br></li><li><p>Prior exposure to connectivity systems and rate loading tools is preferred. </p><br><br></li><li><p>Bachelor’s degree in Tourism Studies, Hospitality Management, Business, or equivalent. </p><br><br></li><li><p>Very good proficiency in Arabic and English (written and spoken). </p><br><br></li></ul><p>Core Competencies </p><br><br><ul><li><p>Strong analytical and reporting skills. </p><br><br></li><li><p>Attention to detail with the ability to work under pressure. </p><br><br></li><li><p>Demonstrated ownership, accountability, and results-driven mindset. </p><br><br></li><li><p>Agility and flexibility to adapt to shifting priorities. </p><br><br></li><li><p>Well-developed communication skills for internal and external coordination.</p><br><br></li></ul> <br><br> </div>

Department: Food & Beverage Location: Egypt - Safaga<br><br>Description<br><br>The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.<br><br>Key Responsibilities<br><br>Responsible to Assistant Restaurant Manager / Restaurant Manager Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. A courteous, professional, and efficient service is provided at all times. All duties and tasks are performed as per the tasks required at the outlet. Be knowledgeable of all services and products offered by the hotel. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. Monitor operating supplies, and equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. Maintain a good rapport and work relations with staff in the assigned department and within the hotel. Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled. Undertake reasonable tasks and secondary duties as assigned by the Department Head. Respond to any changes in the department as dictated by the hotel management. Assist in carrying out scheduled inventories of products and operating equipment. Perform any other assigned reasonable duties and responsibilities as assigned. Project at all times a positive and motivated attitude and exercise self-control. Maintain and update the restaurant's guest history. Maintain a legible and up-to-date reservation book. Maintain and coordinate the printing of the respective restaurant menus. Performs any other duties as assigned to /her by management.<br><br>Job Requirements<br><br>Minimum of 1 to 2 years experience in a similar position. Preferably in an international, luxury five-star hotel. English - excellent communication skills.<br><br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

Department: Food & Beverage Location: Egypt - Safaga<br><br>Description<br><br>The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.<br><br>Key Responsibilities<br><br>Responsible to Assistant Restaurant Manager / Restaurant Manager Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. A courteous, professional, and efficient service is provided at all times. All duties and tasks are performed as per the tasks required at the outlet. Be knowledgeable of all services and products offered by the hotel. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. Monitor operating supplies, and equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. Maintain a good rapport and work relations with staff in the assigned department and within the hotel. Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled. Undertake reasonable tasks and secondary duties as assigned by the Department Head. Respond to any changes in the department as dictated by the hotel management. Assist in carrying out scheduled inventories of products and operating equipment. Perform any other assigned reasonable duties and responsibilities as assigned. Project at all times a positive and motivated attitude and exercise self-control. Maintain and update the restaurant's guest history. Maintain a legible and up-to-date reservation book. Maintain and coordinate the printing of the respective restaurant menus. Performs any other duties as assigned to /her by management.<br><br>Job Requirements<br><br>Minimum of 1 to 2 years experience in a similar position. Preferably in an international, luxury five-star hotel. English - excellent communication skills.<br><br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

<p><h4>Position summary</h4> <p>Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our guest environment experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the guest environment expert makes sure the spaces in the hotel help create a great guest experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest environment experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for guest environment experts – to get it right for our guests and our business each and every time.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Ensuring a positive dining experience, handling complaints, and maintaining high service standards</li><li>Keeping customers happy, getting their feedback on the experience and handling complaints</li><li>Controlling operational costs and identifying ways to cut waste</li><li>Create detailed reports on weekly, monthly and annual revenues and expenses</li><li>Ensure that the restaurant is stocked with necessary supplies at all times</li><li>Develop and implement strategies to attract new customers and retain existing ones, including promotions, special events, and menu updates</li><li>Maintaining safety and food quality standards</li><li>Coaching staff, fostering a positive work environment, and supporting team growth and productivity</li><li>Recruiting, interviewing and training staff to follow restaurant procedures</li><li>Organizing schedules, keeping track of employees’ hours and recording payroll data</li><li>Appraising staff performance and disciplining or retraining employees to correct poor performance</li></ul><br>Qualifications<br><br><ul><li>Proven experience in hospitality;&nbsp;food service management in luxury hotels or resorts</li><li>Strong leadership, organizational, and decision-making skills</li><li>Knowledge of food safety, health regulations, and operational procedures</li><li>Excellent communication and customer service abilities</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Prior experience working with Opera or a related system<br>Fluency in English<br>additional languages are a plus<br>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Job Summary</span></p><br><br><p><span>The Hotel Second Level Specialist plays a dual customer-facing and supplier-facing role, serving as the operational bridge between customers, hotel partners, and internal teams. This role is responsible for resolving booking-related issues, managing customer communications, coordinating with suppliers, acting as a support desk for CS teams, and driving operational improvements and overall customer experience. The specialist supports a range of Ops initiatives focused on improving service quality, streamlining processes, and ensuring timely, effective resolutions across the customer journey.</span></p><br><br><p><span><strong>Key Responsibilities (Customer-Facing role)</strong></span></p><br><br><p><span>1. Serve as the primary point of contact for customers across calls, emails, and offline channels, delivering timely, professional, and customer-centric support.</span><br><span>2. Manage the end-to-end lifecycle of hotel bookings, including, pre-confirmation, post-confirmations, modifications, cancellations, refunds, and issue resolution.</span><br><span>3. Own operational communication for high-value and sensitive bookings, providing proactive updates to customers and internal stakeholders.</span><br><span>4. Investigate and resolve booking, payment, and travel-related issues by collaborating with customers, suppliers, payments, finance and internal teams to achieve the best possible outcomes.</span><br><span>5. Manage operational queues and shared inboxes, ensuring SLAs are met while maintaining high standards of quality and responsiveness.</span><br><span>6. Interact with hotels and third-party suppliers to resolve booking discrepancies, operational escalations, and service failures.</span><br><span>7. Work closely with Contracting, Business Development, Product, Finance, Product, and CS teams to manage relocations, book-outs, guest complaints, and other operational initiatives.</span><br><span>8. Identify recurring operational pain points, supplier performance &amp; APIs issues, customer trends, and contribute to process improvements that enhance the overall customer experience, be able to own a task and fully manage it.</span><br><span>9. Support broader operational projects; reviewing customers refunds, chargebacks on bookings, and continuous improvement initiatives aimed at increasing efficiency, strengthening supplier collaboration, and delivering a seamless end-to-end customer journey.</span></p><br><br><p><span><strong>General</strong></span></p><br><br><p><span>1. Attend training and departmental meetings as required.</span><br><span>2. Contribute to team targets and operational KPIs.</span><br><span>3. Ensure tasks are completed accurately and on time.</span></p><br><br><p><span><strong>Requirements</strong></span></p><br><br><p><span>1. Education: Bachelor’s degree in Tourism Studies, Hospitality Management, Business, or equivalent.</span><br><span>2. Languages: Fluency in English is a must; additional languages are an advantage.</span><br><span>3. Experience: 1–3 years in hotel reservations, OTA/TA/wholesale operations, or customer service.</span><br><span>4. Skills: Business English, professional email writing, and detail orientation in bookings, task ownership, multi-tasking, basic use of AI tools.</span><br><span>5. Strong communication and interpersonal skills.</span><br><span>6. Customer service orientation and problem-solving ability.</span></p><br><br><p><span>7. Agility and flexibility in handling multiple priorities.</span></p><br><br><p><span>8. Ability to collaborate effectively in a team environment.</span></p><br><br> <br><br> </div>

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Oversee the daily operations of the spa and ensure exceptional guest satisfaction.</p> <p>Maintain the highest standards of luxury service, cleanliness, and professionalism.</p> <p>Ensure all spa policies, procedures, and service standards are consistently followed.</p> <p>Manage and supervise the spa team to achieve operational excellence.</p> <p>Recruit, onboard, train, coach, and evaluate spa employees.</p> <p>Prepare and manage staff schedules to ensure adequate coverage.</p> <p>Monitor employee performance and provide coaching and corrective action when required.</p> <p>Maintain current knowledge of all spa services, treatments, pricing, promotions, and retail products.</p> <p>Assist with monthly inventory, product ordering, and stock control.</p> <p>Monitor product usage to minimize waste and control operational costs.</p> <p>Ensure all spa equipment and facilities are properly maintained.</p> <p>Handle guest feedback and resolve complaints promptly and professionally.</p> <p>Assist with payroll preparation and ensure timely and accurate submissions.</p> <p>Monitor daily revenue and support initiatives to achieve financial targets.</p> <p>Promote retail sales and upselling opportunities to maximize profitability.</p> <p>Ensure compliance with health, safety, hygiene, and sanitation standards.</p> <p>Coordinate staff training and professional development programs.</p> <p>Perform opening and closing Manager-on-Duty (MOD) responsibilities.</p> <p>Prepare operational reports and maintain accurate documentation.</p> <p>Collaborate with other hotel departments to ensure a seamless guest experience.</p> <p>Support the Spa Director in achieving departmental goals and complete any additional duties as assigned.</p> <h4>Qualifications</h4> <p><strong>Education:</strong> Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field.</p> <p><strong>Experience:</strong> Minimum of 5–7 years of experience in spa operations, with at least 2–3 years in a supervisory or management role within a luxury hotel or resort spa.</p> <p><strong>Languages:</strong> Sufficient level of English to communicate effectively with guests.</p> <p><strong>Training & certifications:</strong> Professional training in spa operations, customer service, leadership, wellness, or hospitality management is preferred. Knowledge of health, hygiene, and safety standards is required.</p> <p><strong>Computer literacy:</strong> Proficient in Microsoft Office applications and spa/property management systems (e.g., Book4Time, SpaSoft, or similar).</p> <p><strong>Skills:</strong></p> <ul> <li>Strong leadership, coaching, and team management skills.</li> <li>Excellent guest service and interpersonal communication skills.</li> <li>Knowledge of spa treatments, wellness products, retail operations, and luxury service standards.</li> <li>Experience in budgeting, payroll, scheduling, inventory control, and cost management.</li> <li>Strong problem-solving, decision-making, and organizational abilities.</li> <li>Ability to anticipate guest needs and deliver exceptional guest experiences.</li> <li>Good understanding of market trends, competitor analysis, and revenue generation strategies.</li> <li>Ability to work under pressure while maintaining high service standards.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>