وظائف اخصائي العمليات في مصر

Role Description Responsible for preparing and maintaining operational reports, analyzing program performance, and supporting the operations team with accurate data insights. The role focuses on monitoring operational data, identifying trends, and providing reports that help improve efficiency.<br>Responsibilities Prepare and maintain daily operational reports. Analyze program performance and identify trends or areas for improvement. Monitor operational data and ensure reporting accuracy. Generate reports and dashboards to support operational decision making. Coordinate with the operations team to collect and verify required data.<br>Qualifications Preferably a background in Accounting. Proficiency in data analysis tools such as Excel, Power BI, and Google Sheets. Strong analytical and problem solving skills. Strong communication skills. Ability to organize and interpret large sets of operational data.

Job Summary<br><br>The People Operations Specialist is responsible for executing HR operational activities, ensuring efficient and compliant HR processes, managing employee data, and providing high-level support to HR functions.<br><br>Job Responsibilities <br><br> Maintain accurate and up-to-date employee records to ensure data integrity and confidentiality. <br> Generate reports and analyze data to support HR decision-making.<br> Prepare and submit onboarding and offboarding documentations to ensure process implementation and regulations compliance. <br> Stay updated on changes in employment laws and regulations Ensure compliance with local employment laws and regulations.<br> Act as a point of contact for employee inquiries and issues related to HR Operations to ensure guidance and resolution.<br> Participate in HR projects and initiatives to support organizational goals.<br> Collaborate with HR team members and other departments to ensure seamless HR service delivery.<br> Manage the enrollment, renewal, and termination processes for social insurance benefits to maintain zero losses from insurance. <br><br><br> <br><br><br>Requirements<br><br>Required Skills and knowledge<br><br> 1+ years of experience in HR Operations <br> Hands-on experience in Social Insurance <br> Good Level of English <br> <br>Educational Background<br><br> Bachelor’s degree of business Administration or equivalent <br> HR Certificate or diploma is a must<br><br>Skills: Bachelor's degree in BA, BIS or equivalents<br>0-2 Years of Experience<br>Computer & MO Literacy.<br>Ability to collaborate effectively across various departments. <br>Solid background to Company products & services.<br>Creating test cases documents.<br>Perform thorough investigation (Tech & business) to discover issues down to root cause.<br>Good knowledge of transaction processing within payment networks

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><ul><li>Follow up job order request once allocated on dashboard to ensure the availability of financial liquidity, and the possibility of execution, allocation of shipping lines and the availability of trucks with fleet team.<br></li><li>Submit operation/fleet confirmation via dashboard system and follow up with dispatcher team during the operations process to update the dashboard in time&nbsp;<br></li><li>Follow up the container stuffing with the loading delegate at destination, ensure that the container gate out from there and all documents of the shipment with the driver.<br></li><li>Review all interactions on the system and take appropriate action to close the job order on dashboard.<br></li><li>Work to solve problems related to execution orders during operation in real communication with fleet department and CRM department&nbsp;<br></li><li>Coordinate with Fleet to get the collect documents from driver or contractor after job finished.<br></li><li>Upload BL’s on dashboard to finish the job correctly<br></li><li>Coordinate with the Accountant and cost control to settle with the drivers or contractors he deals with<br></li></ul><br><span>Requirements</span><ul><li>B.Sc. degree in logistics is a plus<br></li><li>1 - 2 years of experience.<br></li><li>Excellent knowledge of Microsoft office<br></li><li>Rotational Shifts<br></li></ul><br><span>Benefits</span><ul><li><span><span>Medical Insurance</span></span><br></li><li><span><span>Social Insurance.</span></span><br></li><li><span><span>Life Insurance.</span></span><br></li><li><span><span>Quarter Bonus </span></span><br></li><li><span><span>​</span></span><br></li></ul><br> </div>

Role Summary<br>The Delivery Specialist is responsible for coordinating and monitoring the delivery and distribution of products to ensure business requirements are met efficiently and cost-effectively. The role supports day-to-day logistics operations, shipment planning, vehicle utilization, inventory control, and delivery documentation.<br>Key Responsibilities:<br>Coordinate and monitor the delivery and distribution of products. Ensure goods are delivered, received, and recorded accurately and on time. Support daily logistics and transportation operations. Plan and schedule deliveries based on operational requirements. Evaluate transportation options to support efficient and cost-effective delivery. Coordinate vehicle and truck requirements according to delivery schedules. Monitor inventory quantities, quality, and availability against records. Prepare and maintain delivery documents, reports, and operational records. Update and verify delivery-related data in company systems. Support data collection and analysis to improve operational reporting and decision-making. Coordinate with relevant internal teams to ensure smooth delivery operations. Identify opportunities to improve delivery processes and operational efficiency. Ensure compliance with company policies, procedures, quality standards, and health and safety requirements.<br>Required Skills & Competencies:<br>Strong planning and organizing skills. Good communication and coordination skills. Data collection and analysis. Strong computer and Microsoft Office skills. Knowledge of vehicle planning and work scheduling. Good numerical and reporting skills. Understanding of logistics, transportation, inventory, and storage processes. Strong attention to detail, accountability, and ability to meet deadlines.<br>Preferred Profile:<br>2–4 years of relevant experience in Logistics, Delivery Operations, Transportation, Supply Chain, or a related field. Sound understanding of operational procedures and delivery processes. Ability to work in a fast-paced environment and coordinate multiple delivery activities. Strong focus, persistence, problem-solving skills, and attention to detail.<br><br>???? Location: Alexandria, Egypt

<p><strong>Job Purpose</strong></p><p>Intelligent Network Operations Team member main task is to ensure smooth operations of the Charging nodes. The Job holder will be responsible to maintain/monitor the charging system and IN nodes and ensure availability 99.999% of the vital systems.</p><p><strong>Report To Position Name</strong></p><p>Proper handling for external customer complaints and internal custmer mails Conduct regular feedback session to highlight the customer chronic concerns and areas of enhancements Ensure smooth operations and quality of new deployments to ensure high stability ( Minimize downtime / service hazards ) Develop/enhance processes for speed recovery of outages/leakages Deliver new tools/processes to enhance /minimize the risk of failure during changes Escalation for incidents and major problems to Team Leader as per agreed process Successful Support and operation for ALL IN and billing NODES and newly introduced nodes as per agreed process KPIs Ensure 99.9% availability for IN &amp; billing nodes On call availability and promptly response outside working hours Change requests and quality improvements</p>

Description<br><br>Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now (ANOW) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.<br><br>This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.<br><br>You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.<br><br>Key job responsibilities<br><br>Manage the UFG store improvement plan to focus on best customer experience at the lowest cost<br><br>Develop a culture of continuous improvement and lean thinking<br><br>Contribute to and facilitate Kaizen activities<br><br>Help drive the implementation of Lean Standard Work and SOPs<br><br>Train and support all levels in Kaizen activities<br><br>Disseminate Lean Standard Work principles across teams<br><br>Support and manage the UFG store implementation Agenda<br><br>Take ownership for the LSC (Leadership Steering Committee)<br><br>Coordinate and prioritise LSC process improvement activities and resources<br><br>Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers<br><br>Standardize processes to Amazon and MENA/ECCF benchmark standards<br><br>Maintain strong relationships with Process Owners and store 3P stakeholders<br><br>The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.<br><br>Basic Qualifications<br><br> Speak, write, and read fluently in English 1+ years of manufacturing or customer-facing environment experience Experience working with data analytics and using these metrics to identify problems<br><br>Preferred Qualifications<br><br> Experience in an operational role Experience communicating with a wide range of stakeholders, including colleagues and leadership<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Souq.com for E-Commerce LLC - G32<br><br>Job ID: A10521746

<p>Envision Employment Solutions is currently looking for a Service Operations Specialist for one of our partners, a leading Digital Bank! THE ROLE You're the first voice a customer hears when something isn't working, whether it comes in through chat, email, or a call. Most of the time, you're the one who solves it, right there, in the first contact. When you can't, what you hand off decides whether the next person solves it fast or has to start over. Eight of you hold this line together, and the standard you keep is the standard customers judge the bank by.</p><p>WHAT YOU LL DO</p><ul><li>Answer chats, emails, and tickets within target SLAs</li><li>Deliver first-contact resolution against the published catalogue of standard requests</li><li>Log all interactions accurately in the support platform</li><li>Maintain professional, empathetic communication with customers</li><li>Contribute to knowledge-base improvements based on observed customer issues</li></ul><p><strong>Desired Candidate Profile</strong></p><p>WHAT WE RE LOOKING FOR</p><ul><li>1+ years of experience in customer-service or service-desk roles, ideally within fintech</li><li>Excellent verbal and written communication skills</li><li>Familiarity with support platforms such as Intercom, Zendesk, or Jira</li></ul><p>YOU LL THRIVE HERE IF YOU</p><ul><li>You'd rather solve it in the first contact than pass it along and hope someone else does</li><li>You stay patient and precise even on your hundredth similar ticket of the day</li><li>You log every interaction accurately because you know someone else may need that context later</li><li>You notice a pattern in customer issues and want to fix the knowledge base, not just answer around it</li></ul>

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages and delivers a wide range of services, including inbound and outbound contact center operations, back-office services, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering diverse career opportunities across its network. The organization is widely recognized with regional and global awards for outsourcing excellence, sustainability, customer experience, diversity, equity, and inclusion. Xceed holds multiple international certifications, including COPC and ISO standards for business continuity, quality, environment, information security, and occupational health and safety, reflecting its commitment to high service standards and employee well-being.<br>Role Description The Quality Monitoring Specialist (On Calls) is a full-time, on-site role based in Qesm El Maadi. The specialist monitors and evaluates inbound and outbound calls to assess compliance with quality standards, customer experience guidelines, and operational procedures. Daily tasks include listening to recorded or live calls, completing audit forms, identifying areas for improvement, and providing clear, constructive feedback to agents and supervisors. The role involves collaborating with operations and training teams to address performance gaps, support coaching initiatives, and recommend process enhancements. The specialist also contributes to regular reporting on quality metrics, trends, and root causes, helping maintain consistent service quality across the contact center.<br>Qualifications<br> <br>- Experience in Telecom accounts such as Vodafone UK, WE, Orange, Etisalat, AT&T, etc.<br><br>- Previous experience as a Quality Specialist/Quality Analyst or in similar role.<br><br>- Fluent English is required.<br><br>???? If you’re interested and meet the requirements, feel free to send your CV to Whatsapp number : 01551155357

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now (ANOW) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.<br>This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.<br>You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.<br>Key job responsibilities<br>Manage the UFG store improvement plan to focus on best customer experience at the lowest cost<br>Develop a culture of continuous improvement and lean thinking<br>Contribute to and facilitate Kaizen activities<br>Help drive the implementation of Lean Standard Work and SOPs<br>Train and support all levels in Kaizen activities<br>Disseminate Lean Standard Work principles across teams<br>Support and manage the UFG store implementation Agenda<br>Take ownership for the LSC (Leadership Steering Committee)<br>Coordinate and prioritise LSC process improvement activities and resources<br>Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers<br>Standardize processes to Amazon and MENA/ECCF benchmark standards<br>Maintain strong relationships with Process Owners and store 3P stakeholders<br>The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.<br>- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience<br>- Experience that includes strong analytical skills, attention to detail, and effective communication abilities<br>- Travel up to 80% of the time<br>- Knowledge of Lean Manufacturing &amp; Continuous Improvement principles &amp; techniques<br>- Experience in the areas of management and leadership development, organization development, learning and development, group facilitation, training and training design, or equivalent business experience<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

Company Description MICO WORLD, founded in 2014, is a world-leading open social platform offering features such as making friends, chatting, video and voice communication, live streaming, and games. The company has launched multiple social products, including MICO, YoHo, Top Top, and Sugo, serving over 100 million users across more than 150 countries and regions. With more than 150,000 contracted anchors, MICO WORLD has a strong presence in markets such as the Middle East, Southeast Asia, South Asia, Europe, and the Americas. The organization is focused on delivering high-quality, engaging social experiences to users worldwide while continuously enhancing localization and global brand recognition.<br>Role Description The Operation Specialist Hindi Speaker role is a full-time, on-site position based in Qesm El Maadi. This role involves daily monitoring and managing of platform operations for Hindi-speaking markets, including reviewing content, supporting live streaming activities, and ensuring compliance with community guidelines and policies. The specialist will collaborate with cross-functional teams to implement localized operational strategies, optimize user engagement, and support the growth and retention of anchors and users. Responsibilities also include analyzing operational data, preparing reports on market performance, and assisting in the execution of promotional campaigns targeting Hindi-speaking communities. The role requires proactive communication with users and internal stakeholders to address operational issues and improve overall platform quality.<br>Qualifications<br> Strong language skills in Hindi and English, with the ability to read, write, and communicate clearly and professionally. Operational and analytical skills, including experience with monitoring platform performance, handling user or content operations, and preparing basic reports. Customer-facing and communication skills, such as responding to user inquiries, coordinating with internal teams, and managing relationships with anchors or creators. Familiarity with social media, live streaming platforms, and online communities, with an understanding of user behavior and content trends in Hindi-speaking markets. Attention to detail and problem-solving abilities, especially in reviewing content, identifying issues, and ensuring adherence to platform guidelines. Ability to work on-site full time in Qesm El Maadi, manage multiple tasks, and adapt to a fast-paced, multicultural environment. Relevant education in Business, Communications, Media, or a related field is preferred, along with prior experience in operations, content moderation, or customer support.