وظائف أخصائى مختبر في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p><span>As the <strong>Solution Sales Manager - AI Business Solutions</strong>, you will lead the strategy, execution, and people leadership required to accelerate customer transformation through Microsoft Business Applications, AI, and cloud solutions. This role provides direction and guidance across cross-functional teams, leading strategic engagements with executive stakeholders and decision makers for high-value customers to deepen relationships, identify business priorities, qualify opportunities, and accelerate revenue growth.</span></p><br><p><span>You will define the overarching sales strategy for regional teams, including whitespace analysis, territory planning, and market opportunity identification. Leveraging AI-driven market intelligence, predictive analytics, and customer insights, you will proactively uncover business opportunities, assess emerging trends, identify market gaps, and guide sales initiatives that address complex customer priorities and measurable business outcomes.</span></p><br><p><span>The role strategically directs teams across regions in the innovation, positioning, and deployment of AI- and cloud-enabled business solutions that help customers modernize operations, improve decision-making, strengthen customer engagement, and achieve sustainable transformation. You will empower specialists and solution engineers to deliver compelling solution value propositions, build trusted executive relationships, and demonstrate Microsoft’s leadership in secure, responsible, AI-powered business transformation.</span></p><br><p><span>In partnership with internal executive stakeholders, you will drive comprehensive pipeline reviews across the territory to improve forecasting accuracy, strengthen sales discipline, and exceed revenue targets. You will also oversee the development and implementation of customer-specific sales strategies aligned to each customer’s security priorities, business application needs, and customer success plan—using AI-powered analytics and insights to strengthen long-term partnerships and accelerate growth.</span></p><br><p><span>As a people manager, you will lead and develop a high-performing team of Solution Area Specialists and Solution Engineers focused on Business Applications. This includes driving employee growth and development, coaching for impact, managing performance, executing strategic projects, and fostering a culture of collaboration, accountability, innovation, and customer obsession. In this role, you will also accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring. Ultimately, this role is accountable for helping customers leverage Microsoft technology to achieve successful business outcomes while growing Microsoft revenue across the assigned territory. This opportunity supports flexible work arrangements, including the ability to work from home where business needs, customer commitments, and local policy allow.</span></p><br><p><span>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</span></p><br><br><b>Responsibilities</b><br><ul><li><span><strong>Lead strategic customer engagement:</strong> Guide cross-functional teams in executive-level conversations with high-value customers to understand business priorities, shape transformation agendas, deepen relationships, and identify, qualify, and accelerate strategic sales opportunities.</span></li><li><span><strong>Define and execute regional sales strategy:</strong> Establish the overarching strategy for assigned markets, including whitespace analysis, account prioritization, opportunity development, territory planning, and competitive positioning for Microsoft Business Applications, AI, and cloud solutions.</span></li><li><span><strong>Uncover market opportunities and drive predictive planning:</strong> Leverage AI-driven market intelligence, trend analysis, customer insights, competitive signals, propensity data, renewal data, consumption data, and usage analytics to identify emerging needs, market gaps, and future demand across the territory.</span></li><li><span><strong>Accelerate AI and cloud transformation:</strong> Direct teams across regions in the innovation, positioning, and deployment of AI- and cloud-enabled solutions that advance customer transformation, integrate Microsoft Business Applications and AI capabilities, and deliver measurable business outcomes.</span></li><li><span><strong>Own pipeline discipline, forecast accuracy, and deal execution:</strong> Empower teams to conduct comprehensive sales pipeline reviews with internal executive stakeholders, strengthen pipeline hygiene, improve forecasting precision, support complex deal structuring, mitigate risks, and consistently exceed sales and consumption targets through AI-powered analytics and forecasting tools.</span></li><li><span><strong>Embed security, trust, customer success, and partner scale:</strong> Oversee customer-specific sales strategies aligned to security priorities and customer success plans, demonstrate Microsoft’s commitment to secure and responsible AI-powered transformation, and activate partner ecosystems to drive co-selling, partner attach, adoption, value realization, and long-term customer partnerships.</span></li><li><span><strong>Lead, coach, and develop high-performing teams:</strong> Attract, develop, and retain strong talent; model Microsoft’s culture and values; coach employees for growth; manage performance; build an inclusive and accountable team culture; and enable Specialists and Solution Engineers to operate as trusted advisors who translate customer priorities into business application solutions that drive Microsoft revenue growth.</span></li></ul><br><b>Qualifications</b><br><p><span><strong>Required Qualifications (RQs)</strong></span></p><br><ul><li><span>9+ years technology-related sales or account management experience</span></li></ul><ul><li><span>OR Bachelor's Degree in Computer Science, Information Technology, </span></li></ul><p><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Business Administration, or related field AND 8+ years technology-related </span></p><br><p><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; sales or account management experience.</span></p><br><p><span><strong>Preferred Qualifications (PQs)</strong></span></p><br><ul><li><span>12+ years technology-related sales or account management experience</span></li></ul><ul><li><span>OR Bachelor's Degree in Information Technology, or related field AND 10+ </span></li></ul><p><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; years technology-related sales or account management experience</span></p><br><ul><li><span>OR Master's Degree in Business Administration (i.e., MBA), Information </span></li></ul><p><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Technology, or related field AND 8+ years technology-related sales or </span></p><br><p><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; account management experience.</span></p><br><ul><li><span>10+ years services sales or account management experience.</span></li><li><span>5+ years people management experience. </span></li><li><span>2+ years manager of managers experience.</span></li></ul> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p><span>As the <strong>Solution Sales Manager - AI Business Solutions</strong>, you will lead the strategy, execution, and people leadership required to accelerate customer transformation through Microsoft Business Applications, AI, and cloud solutions. This role provides direction and guidance across cross-functional teams, leading strategic engagements with executive stakeholders and decision makers for high-value customers to deepen relationships, identify business priorities, qualify opportunities, and accelerate revenue growth.</span></p><br><p><span>You will define the overarching sales strategy for regional teams, including whitespace analysis, territory planning, and market opportunity identification. Leveraging AI-driven market intelligence, predictive analytics, and customer insights, you will proactively uncover business opportunities, assess emerging trends, identify market gaps, and guide sales initiatives that address complex customer priorities and measurable business outcomes.</span></p><br><p><span>The role strategically directs teams across regions in the innovation, positioning, and deployment of AI- and cloud-enabled business solutions that help customers modernize operations, improve decision-making, strengthen customer engagement, and achieve sustainable transformation. You will empower specialists and solution engineers to deliver compelling solution value propositions, build trusted executive relationships, and demonstrate Microsoft’s leadership in secure, responsible, AI-powered business transformation.</span></p><br><p><span>In partnership with internal executive stakeholders, you will drive comprehensive pipeline reviews across the territory to improve forecasting accuracy, strengthen sales discipline, and exceed revenue targets. You will also oversee the development and implementation of customer-specific sales strategies aligned to each customer’s security priorities, business application needs, and customer success plan—using AI-powered analytics and insights to strengthen long-term partnerships and accelerate growth.</span></p><br><p><span>As a people manager, you will lead and develop a high-performing team of Solution Area Specialists and Solution Engineers focused on Business Applications. This includes driving employee growth and development, coaching for impact, managing performance, executing strategic projects, and fostering a culture of collaboration, accountability, innovation, and customer obsession. In this role, you will also accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring. Ultimately, this role is accountable for helping customers leverage Microsoft technology to achieve successful business outcomes while growing Microsoft revenue across the assigned territory. This opportunity supports flexible work arrangements, including the ability to work from home where business needs, customer commitments, and local policy allow.</span></p><br><p><span>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</span></p><br><br><b>Responsibilities</b><br><ul><li><span><strong>Lead strategic customer engagement:</strong> Guide cross-functional teams in executive-level conversations with high-value customers to understand business priorities, shape transformation agendas, deepen relationships, and identify, qualify, and accelerate strategic sales opportunities.</span></li><li><span><strong>Define and execute regional sales strategy:</strong> Establish the overarching strategy for assigned markets, including whitespace analysis, account prioritization, opportunity development, territory planning, and competitive positioning for Microsoft Business Applications, AI, and cloud solutions.</span></li><li><span><strong>Uncover market opportunities and drive predictive planning:</strong> Leverage AI-driven market intelligence, trend analysis, customer insights, competitive signals, propensity data, renewal data, consumption data, and usage analytics to identify emerging needs, market gaps, and future demand across the territory.</span></li><li><span><strong>Accelerate AI and cloud transformation:</strong> Direct teams across regions in the innovation, positioning, and deployment of AI- and cloud-enabled solutions that advance customer transformation, integrate Microsoft Business Applications and AI capabilities, and deliver measurable business outcomes.</span></li><li><span><strong>Own pipeline discipline, forecast accuracy, and deal execution:</strong> Empower teams to conduct comprehensive sales pipeline reviews with internal executive stakeholders, strengthen pipeline hygiene, improve forecasting precision, support complex deal structuring, mitigate risks, and consistently exceed sales and consumption targets through AI-powered analytics and forecasting tools.</span></li><li><span><strong>Embed security, trust, customer success, and partner scale:</strong> Oversee customer-specific sales strategies aligned to security priorities and customer success plans, demonstrate Microsoft’s commitment to secure and responsible AI-powered transformation, and activate partner ecosystems to drive co-selling, partner attach, adoption, value realization, and long-term customer partnerships.</span></li><li><span><strong>Lead, coach, and develop high-performing teams:</strong> Attract, develop, and retain strong talent; model Microsoft’s culture and values; coach employees for growth; manage performance; build an inclusive and accountable team culture; and enable Specialists and Solution Engineers to operate as trusted advisors who translate customer priorities into business application solutions that drive Microsoft revenue growth.</span></li></ul><br><b>Qualifications</b><br><p><span><strong>Required Qualifications (RQs)</strong></span></p><br><ul><li><span>9+ years technology-related sales or account management experience</span></li></ul><ul><li><span>OR Bachelor's Degree in Computer Science, Information Technology, </span></li></ul><p><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Business Administration, or related field AND 8+ years technology-related </span></p><br><p><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; sales or account management experience.</span></p><br><p><span><strong>Preferred Qualifications (PQs)</strong></span></p><br><ul><li><span>12+ years technology-related sales or account management experience</span></li></ul><ul><li><span>OR Bachelor's Degree in Information Technology, or related field AND 10+ </span></li></ul><p><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; years technology-related sales or account management experience</span></p><br><ul><li><span>OR Master's Degree in Business Administration (i.e., MBA), Information </span></li></ul><p><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Technology, or related field AND 8+ years technology-related sales or </span></p><br><p><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; account management experience.</span></p><br><ul><li><span>10+ years services sales or account management experience.</span></li><li><span>5+ years people management experience. </span></li><li><span>2+ years manager of managers experience.</span></li></ul> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>

Role Purpose: To lead and manage the marketing section at Alfanar Projects, ensuring the execution of impactful campaigns, brand consistency, and strategic alignment with the company’s vision. The Section Manager – Marketing will oversee content, digital strategy, PR, and events, driving initiatives that enhance Alfanar Projects’ reputation across regional and global markets. <br>Key Responsibilities:<br> • Oversee the planning, execution, and performance of integrated marketing strategies across digital, print, and event platforms. • Lead a cross-functional team of content creators, designers, and digital specialists to deliver high-quality marketing outputs aligned with business goals. • Manage the company’s corporate brand and messaging across all touchpoints, ensuring consistency and alignment with Vision 2030. • Coordinate with internal stakeholders and external agencies to produce timely campaigns for product launches, partnerships, exhibitions, and internal events. • Develop annual marketing plans and calendars that support lead generation, stakeholder engagement, and strategic positioning in the infrastructure and energy sectors. • Supervise marketing analytics and reporting, ensuring data-driven decisions and continuous optimization. • Oversee content development for newsletters, social media, press releases, and internal communications. • Manage the section’s budget, vendor relationships, and procurement processes related to campaigns and media buying. • Contribute to internal branding and employee engagement initiatives in coordination with HR. • Ensure alignment with the organization’s sustainability, innovation, and localization narratives in all marketing deliverables.<br>Required Qualifications: • Bachelor’s degree in marketing, Communications, or Business Administration. A Master’s degree or professional certifications (e.g., CIM, AMA) is preferred. • 6–10 years of marketing experience, with at least 3 years in a leadership or section head role. • Strong experience in B2B marketing within engineering, construction, infrastructure, or energy sectors. • Proven ability to manage cross-channel marketing campaigns and lead high-performance teams. • Excellent communication and stakeholder management skills. • Proficiency in digital marketing tools, analytics platforms, and content management systems. • Fluent in English and Arabic (preferred).

Eco Con Serv is seeking a qualified and motivated Environmental Consultant to join its team and contribute to a diverse portfolio of environmental and sustainability projects in Egypt and internationally. Key Responsibilities Project Coordination and Management Lead and coordinate environmental consultancy projects from initiation through completion. Ensure projects are delivered on schedule, within budget, and in accordance with required quality standards. Coordinate with clients, project teams, technical specialists, and relevant stakeholders. Monitor project progress, deliverables, schedules, budgets, and resource requirements. Technical Report Preparation Prepare and contribute to a range of environmental and social studies and technical reports, including:Environmental Impact Assessments (EIA) Environmental and Social Impact Assessments (ESIA) Environmental and Social Due Diligence (ESDD) assessments Environmental Management Plans (EMP) Environmental and Social Management Plans and related management documents Environmental studies covering renewable energy, infrastructure, industry, waste management, climate change, and other sectors Proposal and Business Development Support Review tender documents, Requests for Proposals, and Terms of Reference. Develop technical methodologies and approaches in line with tender requirements. Support the preparation of technical proposals, work plans, staffing arrangements, schedules, and project deliverables. Contribute to the identification and development of new consultancy opportunities. Qualifications and Experience Bachelor’s degree in Environmental Science, Environmental Engineering, or a related field. A Master’s degree is preferred. Three to five years of relevant professional experience, preferably within an environmental consultancy firm. Demonstrated experience in environmental and social assessments and technical report preparation. Strong project management and coordination skills. Experience in technical proposal development is highly desirable. Excellent written and spoken English. Strong analytical, organisational, communication, and teamwork skills. Ability to manage multiple assignments and work effectively under deadlines. Willingness and ability to travel within Egypt and internationally. Application Process Interested candidates are invited to submit their CV to business.development@ecoconserv.com, clearly outlining their relevant experience and qualifications.

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.<br>Job Summary We are seeking a passionate and talented Customer Engagement Manager to join our dynamic team. The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.<br>Key Responsibilities:Lead and execute a global omnichannel customer engagement strategy aligned with business goals, overseeing and guiding Omnichannel Specialists across global clusters Define, optimize, and continuously improve customer journeys and touchpoints across markets Drive customer-centric decision-making using data, insights, and market trends Align global and local engagement plans in collaboration with cross-functional teams Advance digital and next-generation engagement models to enhance the customer experience Track and optimize performance using KPIs (NPS, ROI, sales impact) Maximize ROI through effective engagement mix, prioritization, and resource allocation Ensure full compliance with company policies, industry standards, and local regulations Lead global insights gathering to improve content, channels, and communication effectiveness Enable omnichannel capability building, coaching, and upskilling across markets<br><br>Requirements<br><br>Minimum of 12 years of total professional experience, with strong exposure to customer engagement, omnichannel, marketing, or commercial excellence Proven experience in regional or global roles within complex, multicultural environments Strong analytical capabilities with demonstrated experience in data-driven decision-making and KPI management Solid understanding of digital transformation, omnichannel strategies, and customer experience models Strong stakeholder management, communication, and leadership skills, including experience engaging senior leadership across multiple markets and working across cross-functional and geographically diverse teams Mandatory experience in pharma or healthcare industries Bachelor's degree in business, Marketing, Life Sciences, or a related field; a master's degree is an advantage Fluency in English is required; additional languages are a plus Eligibility to work in Egypt is required

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>What this opportunity involves</h2><p>While each project involves unique tasks, contributors may:</p><ul><li>Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance);</li><li>Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E;</li><li>Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance;</li><li>Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios;</li><li>Document problem statements clearly and provide verified correct answers.</li></ul><h2>What we look for</h2><p>This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects. Ideally, contributors will have:</p><ul><li>Degree in Finance, Economics, Business Administration, Accounting, Real Estate, or any related field;</li><li>3+ years of of mortgage, lending, real estate, or financial services experience;</li><li>Current or recent experience in underwriting &amp; origination or adjacent roles;</li><li>Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1;</li><li>Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules;</li><li>Strong written English (C1+).</li></ul><h2>How it works</h2><ul><li>Apply</li><li>Pass qualification(s)</li><li>Join a project</li><li>Complete tasks</li><li>Get paid</li></ul><h2>Project time expectations</h2><p>For this project, tasks are estimated to require around 10 20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p><h2>Compensation</h2><p>On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role<p>Are you an experienced SEO content enthusiast with a proven track record in crafting engaging and optimized blog content? We are seeking a skilled SEO Blog Writer and Editor to join our dynamic team. The ideal candidate will have 3-4 years of experience in SEO blog writing, with at least 2 years of hands-on experience in the realm of long-form technical content writing.</p><br>Role and Responsibilities:<ul><li>Craft compelling, SEO-optimized blog posts, case studies, service pages, and other content that rank high in search results, increase organic traffic, and engage readers.</li><li>Understand and implement best practices for on-page SEO, keyword integration, and readability.</li><li>Edit and refine SEO blogs to ensure clarity, coherence, and adherence to SEO guidelines.</li><li>Develop and execute SEO content plans and maps, guiding our website toward organic traffic dominance.</li><li>Work closely with SEO specialists to select high-value keywords and decide on keywords with high buying intent.</li><li>Demonstrate a solid understanding of software and offshoring concepts and effectively communicate them in written form.</li><li>Understand the nuances of B2B communication and craft content that resonates with business decision-makers.</li><li>Leverage AI tools to expedite content creation and enhance output quality.</li><li>Experience in crafting persuasive and conversion-focused copy is a plus.</li><li>Build and execute content plans for the company website, ensuring alignment with overall business objectives.</li><li>Experience working with WordPress CMS for content creation and publishing.</li></ul><p>Our competitive advantage is the superior quality of ourservices and solutions. Our satisfied customers fuel our phenomenal growth; in fact, <strong>95% of our customers return to us for more projects.&nbsp;</strong></p><br>Skills and Qualifications Required<p><strong>SKILLS &amp; QUALIFICATION to SUCCEED as a FLAIRSTECH Marketing Generalist:</strong></p><br><ul><li>3-4 years of experience in SEO blog writing.</li><li>Proven experience in creating content plans for websites.</li><li>Familiarity with SEO content strategy and collaboration with SEO specialists.</li><li>Strong understanding of keyword intent and the ability to prioritize transactional/buying intent keywords.</li><li>Experience in writing about tech, offshoring, and B2B industries.</li><li>Proficiency in utilizing AI tools for content creation.</li><li>Familiarity with conversion copywriting is a plus.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ability to act as single point of contact for NCR Financial customers with Incident Management Services</p><p>Accountable for continuously receiving and handling high volumes of customer calls</p><p>Responsible for service requests from customer and resolution of problems; generate daily and weekly incident reports; review incident history to determine recurring faults</p><p>Monitor ATM networks</p><p>Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems</p><p>Use tools to remotely access customer equipment to diagnose and resolve customer problems</p><p>Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information</p><p>Escalate customer problems both internally and externally, when required and according to defined escalation paths</p><p>Acquire and maintain current knowledge of relevant product offerings and support policies</p><p>Training of new agents; training of existing agents with new/revised processes</p><p>Assist Level 1 agents in all areas as required</p><p>Assign tasks to agents on schedule as required</p><p>Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches</p><p>Participate in team projects that enhance the quality or efficiency of the Service desk</p><p>Work with other Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress</p><p>Contribute as a team member; participate in objective setting, performance management, reward and recognition programs</p><p>Participate in special projects as assigned to continuously improve processes, tools and organization</p><p>Requires rotation in work hours involving weekend, holiday or extended hours</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree</li><li>Bilingual (French / English)</li><li>Previous experience in a Customer Support and/or Helpdesk environment</li><li>The candidate will have an aptitude for providing positive customer service and good communication skills (written &amp; spoken)</li><li>Keyboard proficiency and understanding of Windows-based applications/tools</li><li>2+ years of related experience</li><li>Self-driven and results oriented. Ability to work under pressure within flexible working hours</li><li>Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication</li></ul><p></p></section>

Designation: Key Account Manager – Ortho Job Location: Egypt – Remote Territory: Cairo – Downtown<br>Role Objective:The key objective of this role is to drive sales growth and business development for Biotech Healthcare’s Orthopedics portfolio, with a specific focus on Knee Osteoarthritis (OA) and Hyaluronic Acid (HA) / Viscosupplementation products across the assigned territory.<br>The role will be responsible for managing and developing key accounts, establishing strong relationships with Orthopedic and Rheumatology specialists, developing Key Opinion Leaders (KOLs), identifying new business opportunities, and achieving assigned sales and business objectives.<br>Desired Candidate Profile:Minimum 5+ years of experience in Medical, Pharmaceutical, or Medical Device Sales. Strong experience in Orthopedics is highly preferred. Experience in Hyaluronic Acid (HA), Viscosupplementation, Knee OA, or related products will be a strong advantage. Established relationships with Orthopedic and Rheumatology physicians/KOLs in Cairo – Downtown region. Experience in managing key accounts, hospitals, institutions, and healthcare professionals. Strong understanding of territory sales and business development. Proven ability to achieve sales targets and develop new business opportunities. Excellent communication, negotiation, presentation, and relationship-management skills. Strong scientific and clinical product discussion capabilities. Results-driven mindset with strong ownership and accountability. Good command of English. Willingness to work onsite and travel within the assigned territory.<br>Key Role & Responsibilities:Sales & Business Development Develop and execute territory sales plans in alignment with business objectives. Achieve assigned sales targets and drive sustainable growth within the territory. Identify and develop new business opportunities across hospitals, institutions, clinics, and key accounts. Develop and maintain strong relationships with existing customers and expand the customer base. Drive adoption and growth of the Orthopedics portfolio, particularly Knee OA and HA products. Prepare sales forecasts and provide regular updates on business performance. Monitor territory performance and implement appropriate action plans to achieve objectives.<br>Key Account Management Identify, develop, and manage key accounts across the Cairo – Downtown region. Build strong and long-term relationships with Orthopedic and Rheumatology specialists, hospitals, and institutions. Understand customer requirements and develop account-specific strategies to maximize business opportunities. Manage institutional sales and support the development of business with key healthcare institutions. Ensure effective follow-up with key customers and maintain high levels of customer engagement.<br>KOL Management & Customer Engagement Identify and develop relationships with Key Opinion Leaders (KOLs) in Orthopedics and Rheumatology. Plan and execute appropriate KOL engagement activities. Develop KOL advocacy and engagement opportunities, including testimonials, webinars, workshops, and scientific programs. Support the development of KOLs as speakers for Biotech Healthcare at relevant congresses and scientific programs. Maintain strong professional relationships with key healthcare professionals within the assigned territory.<br>Market Intelligence & Business Reporting Monitor market trends, competitor activities, customer needs, and business opportunities. Provide regular market intelligence and competitor feedback to the management team. Maintain accurate records of customer interactions, sales activities, and business opportunities. Ensure timely submission of sales forecasts, sales reports, stock statements, and other required business reports. Identify market opportunities and recommend appropriate actions to support business growth.<br>Cross-Functional Collaboration Coordinate with Marketing, Supply Chain, and other internal teams to ensure effective execution of business plans. Support marketing initiatives and customer engagement programs within the assigned territory. Provide inputs for territory expansion and business development initiatives. Ensure adherence to company systems, processes, and compliance requirements.<br>Functional Skills Required Orthopedic / Medical Device / Pharmaceutical Sales Key Account Management Territory Management & Business Development Hospital & Institutional Sales KOL Management Scientific & Clinical Product Presentation Customer Relationship Management Market Intelligence & Competitor Analysis Sales Forecasting & Reporting Negotiation & Commercial Skills<br>Behavioral Skills Required Strong ownership and accountability Results-oriented and target-driven approach Excellent communication and interpersonal skills Strong relationship-building capabilities Customer-centric mindset Strong negotiation and influencing skills Analytical and problem-solving ability Proactive and self-motivated approach Ability to work independently and as part of a team Strong execution and follow-through<br>Team Size to be Managed Individual contributor role, no direct reports. Reporting to MENA Regional Business Manager-Ortho.<br>Important Links:Website: https://biotechhealthcare.com/Linked In: https://www.linkedin.com/company/biotechhealthcare/Instagram: Biotech Vision Care<br>Biotech is an Equal Opportunity Organisation promoting diversity while ensuring no discrimination on any ground including gender, race, religion, age, sexual orientation, disability, etc.

Designation: Key Account Manager – Ortho Job Location: Egypt – Remote Territory: Delta Region – Mansoura & Tanta<br>Role Objective:The key objective of this role is to drive sales growth and business development for Biotech Healthcare’s Orthopedics portfolio, with a specific focus on Knee Osteoarthritis (OA) and Hyaluronic Acid (HA) / Viscosupplementation products across the assigned territory.<br>The role will be responsible for managing and developing key accounts, establishing strong relationships with Orthopedic and Rheumatology specialists, developing Key Opinion Leaders (KOLs), identifying new business opportunities, and achieving assigned sales and business objectives.<br>Desired Candidate Profile:Minimum 5+ years of experience in Medical, Pharmaceutical, or Medical Device Sales. Strong experience in Orthopedics is highly preferred. Experience in Hyaluronic Acid (HA), Viscosupplementation, Knee OA, or related products will be a strong advantage. Established relationships with Orthopedic and Rheumatology physicians/KOLs in Mansoura, Tanta, and the wider Delta region. Experience in managing key accounts, hospitals, institutions, and healthcare professionals. Strong understanding of territory sales and business development. Proven ability to achieve sales targets and develop new business opportunities. Excellent communication, negotiation, presentation, and relationship-management skills. Strong scientific and clinical product discussion capabilities. Results-driven mindset with strong ownership and accountability. Good command of English. Willingness to work onsite and travel within the assigned territory.<br>Key Role & Responsibilities:Sales & Business Development Develop and execute territory sales plans in alignment with business objectives. Achieve assigned sales targets and drive sustainable growth within the territory. Identify and develop new business opportunities across hospitals, institutions, clinics, and key accounts. Develop and maintain strong relationships with existing customers and expand the customer base. Drive adoption and growth of the Orthopedics portfolio, particularly Knee OA and HA products. Prepare sales forecasts and provide regular updates on business performance. Monitor territory performance and implement appropriate action plans to achieve objectives.<br>Key Account Management Identify, develop, and manage key accounts across Mansoura, Tanta, and the Delta region. Build strong and long-term relationships with Orthopedic and Rheumatology specialists, hospitals, and institutions. Understand customer requirements and develop account-specific strategies to maximize business opportunities. Manage institutional sales and support the development of business with key healthcare institutions. Ensure effective follow-up with key customers and maintain high levels of customer engagement.<br>KOL Management & Customer Engagement Identify and develop relationships with Key Opinion Leaders (KOLs) in Orthopedics and Rheumatology. Plan and execute appropriate KOL engagement activities. Develop KOL advocacy and engagement opportunities, including testimonials, webinars, workshops, and scientific programs. Support the development of KOLs as speakers for Biotech Healthcare at relevant congresses and scientific programs. Maintain strong professional relationships with key healthcare professionals within the assigned territory.<br>Market Intelligence & Business Reporting Monitor market trends, competitor activities, customer needs, and business opportunities. Provide regular market intelligence and competitor feedback to the management team. Maintain accurate records of customer interactions, sales activities, and business opportunities. Ensure timely submission of sales forecasts, sales reports, stock statements, and other required business reports. Identify market opportunities and recommend appropriate actions to support business growth.<br>Cross-Functional Collaboration Coordinate with Marketing, Supply Chain, and other internal teams to ensure effective execution of business plans. Support marketing initiatives and customer engagement programs within the assigned territory. Provide inputs for territory expansion and business development initiatives. Ensure adherence to company systems, processes, and compliance requirements.<br>Functional Skills Required Orthopedic / Medical Device / Pharmaceutical Sales Key Account Management Territory Management & Business Development Hospital & Institutional Sales KOL Management Scientific & Clinical Product Presentation Customer Relationship Management Market Intelligence & Competitor Analysis Sales Forecasting & Reporting Negotiation & Commercial Skills<br>Behavioral Skills Required Strong ownership and accountability Results-oriented and target-driven approach Excellent communication and interpersonal skills Strong relationship-building capabilities Customer-centric mindset Strong negotiation and influencing skills Analytical and problem-solving ability Proactive and self-motivated approach Ability to work independently and as part of a team Strong execution and follow-through<br>Team Size to be Managed Individual contributor role, no direct reports. Reporting to MENA Regional Business Manager-Ortho.<br>Important Links:Website: https://biotechhealthcare.com/Linked In: https://www.linkedin.com/company/biotechhealthcare/Instagram: Biotech Vision Care<br>Biotech is an Equal Opportunity Organisation promoting diversity while ensuring no discrimination on any ground including gender, race, religion, age, sexual orientation, disability, etc.