وظائف enable Egypt

<h2>Requirements</h2><ul><li>English level: <strong>B1 – B2</strong>.</li><li>Flexibility to work on <strong>rotational shifts – 24/7</strong>.</li><li>Flexibility to work <strong>on-site in Nasr City (Abbas El-Akkad)</strong>.</li><li><strong>1–2 years of experience as a Call Center Team Leader in a banking account is a MUST.</strong></li><li>Strong knowledge of <strong>Contact Center infrastructure (Cisco)</strong> is a plus.</li><li>Excellent analytical skills with advanced knowledge of <strong>Excel and performance reporting</strong>.</li><li>Solid understanding of Contact Center KPIs, including:<ul><li>SLA</li><li>AHT</li><li>FCR</li><li>Occupancy</li><li>Other relevant KPIs</li></ul></li><li>Experience in <strong>coaching, monitoring, and calibration sessions</strong>.</li><li>Experience in maintaining <strong>COPC quality standards</strong>.</li></ul>