وظائف Vertex Technologies

<h3><strong>Responsibilities</strong></h3><ul><li><p>Working together with the client on their requirements.</p></li><li><p>Transferring requirements to the backlog of understandable and estimable project tasks.</p></li><li><p>Understanding priorities.</p></li><li><p>Preparing release/sprint plans.</p></li><li><p>Focusing on maximum transparency when working with stakeholders.</p></li><li><p>Supporting constant stakeholder engagement and feedback.</p></li><li><p>Creating the project schedule.</p></li><li><p>Working with network diagrams and roadmaps.</p></li><li><p>Risk identification, creation, and regular monitoring of risk registers.</p></li><li><p>Continuous implementation of improvements aimed at delivering more value and improving product quality.</p></li><li><p>Budget tracking and forecasting costs.</p></li><li><p>Control of team’s capacity (days off and sick leave, holidays).</p></li><li><p>Creation, management, and monitoring of communications.</p></li></ul><h3>&nbsp;</h3><p><strong>What We Offer:</strong></p><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3><strong>What we expect from you</strong></h3><ul><li><p>3 years of experience in IT project management.</p></li><li><p>Fluent in written and spoken English.</p></li><li><p>Solid knowledge of SDLC.</p></li><li><p>Agile mindset and experience with Agile methodologies.</p></li><li><p>Desire to help the client and solve their problem.</p></li><li><p>Willingness to engage in continuous improvement and contribute to the project.</p></li><li><p>Desire to motivate your colleagues by your example.</p></li><li><p>Commitment to knowledge sharing.</p></li></ul><h3>&nbsp;</h3><h3><strong>Will be a plus</strong></h3><ul><li><p>Familiarity with SAFe and LeSS.</p></li><li><p>Experience managing distributed teams.</p></li></ul><p></p>

<p><strong>About the Position</strong></p><p>We are looking for a <strong>committed, target-driven recruiter</strong> who is passionate about recruitment and brings experience to the existing team.<br>In this position, you’ll work closely with <strong>resource managers and technical leads</strong> to identify hiring needs, collaborate with your recruitment colleagues, engage with candidates throughout the hiring process, and contribute to <strong>building a strong employer brand in Egypt</strong>.<br>This is a <strong>full-time, on-site position</strong> in our modern office in <strong>Smart Village, Giza</strong>.<br>If you are <strong>ambitious, proactive, and looking to grow your career in a stable international environment</strong>, this role is for you!</p><p></p><p><strong>Responsibilities</strong></p><ul><li><p><strong>Process incoming applications</strong> for different vacancies efficiently.</p></li><li><p>Actively <strong>search for qualified candidates</strong> for various IT roles using LinkedIn and other sourcing platforms.</p></li><li><p>Conduct <strong>remote and on-site candidate screenings and interviews</strong>.</p></li><li><p>Evaluate candidates, experience, soft skills and motivation.</p></li><li><p><strong>Negotiate offers</strong> and support candidates during the onboarding process.</p></li><li><p>Collaborate with <strong>resource managers.</strong></p></li><li><p><strong>Share feedback and insights</strong> with the team to improve processes.</p></li><li><p>Prepare and maintain <strong>recruitment analytics and performance reports</strong>.</p></li></ul><p></p><p><strong>What We Offer</strong></p><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3><strong>What We Expect</strong></h3><ul><li><p>Minimum <strong>2+ years of experience</strong> in IT recruitment, preferably in <strong>international or outsourcing companies</strong>.</p></li><li><p>Strong knowledge of <strong>ATS systems, LinkedIn Recruiter, job portals, and sourcing extensions</strong>.</p></li><li><p><strong>Native Arabic speaker</strong> with <strong>excellent English communication skills (B2+/C1 level)</strong>.</p></li><li><p>Willingness to <strong>work full-time on-site in Smart Village, Cairo (no remote option)</strong>.</p></li><li><p>Excellent <strong>interpersonal and negotiation skills</strong>.</p></li><li><p><strong>Organized, analytical, and time-efficient</strong> working style.</p></li><li><p><strong>Positive, team-oriented, and proactive attitude</strong> toward challenges.</p></li></ul><h3>&nbsp;</h3><h3><strong>Will Be a Plus</strong></h3><ul><li><p>Experience in <strong>leading or mentoring a recruitment team</strong>.</p></li><li><p>Familiarity with <strong>Egyptian labor market trends and local hiring channels</strong>.</p></li></ul><p></p>

<p><strong>Responsibilities:</strong></p><ul><li><p>Learn to create and maintain <strong>automated test scripts</strong> under the guidance of experienced QA engineers</p></li><li><p>Assist in executing <strong>automated and manual test cases</strong></p></li><li><p>Collaborate with QA and development teams to understand application functionality and testing requirements</p></li><li><p>Participate in analyzing test results and reporting defects</p></li><li><p>Help maintain test documentation and test data</p></li><li><p>Gradually participate in integrating automated tests into CI/CD pipelines</p></li><li><p>Support the QA team in improving test coverage and test processes</p></li></ul><p><strong>What We Offer:</strong></p><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>What we expect from you:</strong></p><ul><li><p>Basic knowledge of <strong>at least one programming language</strong> (Python, JavaScript, or C#) at an introductory level (courses, self-study, or pet projects are enough)</p></li><li><p>Basic understanding of <strong>software testing fundamentals</strong> (manual and automated testing concepts)</p></li><li><p>General understanding of <strong>software development lifecycle</strong> and Agile principles</p></li><li><p>Willingness to learn automation testing tools and best practices</p></li><li><p>Good analytical thinking and attention to detail</p></li><li><p>English level <strong>Upper&nbsp;Intermediate or higher</strong></p></li><li><p>Basic familiarity with <strong>bug-tracking systems</strong> and <strong>version control systems</strong> (e.g. Jira, Git) is a plus</p></li></ul><p><strong>Will be a plus:</strong></p><ul><li><p>Basic knowledge or hands-on practice with <strong>automation frameworks</strong> such as Selenium WebDriver, Playwright, or Appium</p></li><li><p>Understanding of <strong>CI/CD concepts</strong> (theoretical knowledge is sufficient)</p></li><li><p>Experience from courses, internships, pet projects, or university assignments</p></li><li><p>Experience working or studying in a team environment</p></li><li><p>Foundational understanding of AI and Large Language Models (LLMs), including their application in automated test generation and defect analysis.</p></li><li><p>Proficiency in Prompt Engineering, specifically for creating test cases, generating synthetic test data, and refining automated scripts.</p></li><li><p>Hands-on experience with AI-assisted coding tools and plugins, such as GitHub Copilot, Cursor, or Claude code, to accelerate development cycles.</p></li></ul><p></p>

<p>We are an Egyptian technology company delivering international software projects in cooperation with the global NIX brand. <strong>Our office in Smart Village, at the heart of Cairo’s tech ecosystem</strong>, offers stability, transparent working conditions, professional mentorship, and a supportive team — an <strong>ideal environment to start your career in automation.</strong></p><p>&nbsp;</p><p><strong>Responsibilities:</strong></p><ul><li><p>Create, maintain, and enhance automated test scripts using various testing frameworks and tools, such as Selenium, Appium, TestNG, JUnit, etc</p></li><li><p>Collaborate with the QA and development teams to understand project requirements and define an automation testing strategy</p></li><li><p>Execute automated test suites regularly as part of the continuous integration and continuous delivery (CI/CD) process</p></li><li><p>Monitor test results, analyze failures, and report defects to the development team</p></li><li><p>Maintain and update automated test scripts to keep them in sync with the application changes</p></li><li><p>Incorporate automated tests into the continuous integration process to ensure that new changes do not introduce regression issues</p></li><li><p>Document and track defects found during testing using bug tracking tools</p></li><li><p>Manage and create test data necessary for automated test execution. This may involve setting up and maintaining test data repositories or database</p></li></ul><p>&nbsp;</p><p><strong>What We Offer:</strong></p><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>What we expect from you:</strong></p><ul><li><p>At least 1 year of hands-on experience with one programming language, such as Python, JavaScript, or C#</p></li><li><p>Basic understanding of automated testing concepts and tools</p></li><li><p>Understanding of Agile methodology and software development principles</p></li><li><p>Strong problem-solving and analytical skills</p></li><li><p>English skills at the upper-intermediate or higher level</p></li><li><p>Experience in working with bug-tracking systems and version control systems</p></li></ul><p>&nbsp;</p><p><strong>Will be a plus:</strong></p><ul><li><p>Knowledge of testing frameworks, such as Selenium WebDriver. Playwright or Appium</p></li><li><p>Understanding of continuous integration and continuous delivery (CI/CD) processes</p></li><li><p>Experience working in distributed teams</p></li><li><p>Foundational understanding of AI and Large Language Models (LLMs), including their application in automated test generation and defect analysis.</p></li><li><p>Proficiency in Prompt Engineering, specifically for creating test cases, generating synthetic test data, and refining automated scripts.</p></li><li><p>Hands-on experience with AI-assisted coding tools and plugins, such as GitHub Copilot, Cursor, or Claude code, to accelerate development cycles.</p></li></ul><p></p>

<p>We are looking for a<strong> Middle Automation QA Engineer </strong>to become a part of a big and friendly team. Back-end microservices, Web UI portal, mobile applications, VR applications, Data Analytics and Machine learning - we have various projects with the mentioned technologies and we need your professional input in there.</p><p>&nbsp;</p><p><strong>What We Offer:</strong></p><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>What we expect from you:</strong></p><ul><li><p>At least 2 years of commercial experience as a QA automation engineer.</p></li><li><p>Proficiency in a test automation-capable programming language (Python\JS\TS\C#…).</p></li><li><p>Deep understanding of Agile methodology and software development principles.</p></li><li><p>Experience in developing end-to-end UI and\or API tests.</p></li><li><p>Experience in working with bug-tracking and test management systems.</p></li><li><p>Experience with Git.</p></li><li><p>English skills at the upper-intermediate or higher level.</p></li></ul><p>&nbsp;</p><p><strong>Will be a plus:</strong></p><ul><li><p>Performance testing skills.</p></li><li><p>Advanced programming or scripting skills.</p></li><li><p>Experience in building a commercial-grade automation framework from scratch.</p></li><li><p>Experience with Docker.</p></li><li><p>Experience with Jenkins or similar CI tools.</p></li><li><p>Foundational understanding of AI and Large Language Models (LLMs), including their application in automated test generation and defect analysis.</p></li><li><p>Proficiency in Prompt Engineering, specifically for creating test cases, generating synthetic test data, and refining automated scripts.</p></li><li><p>Hands-on experience with AI-assisted coding tools and plugins, such as GitHub Copilot, Cursor, or Claude code, to accelerate development cycles.</p></li></ul><p></p>

<p>We are looking for a <strong>Senior Automation QA Engineer</strong> to join our growing engineering team. In this role, you will play a key technical role across a diverse ecosystem—spanning back-end microservices, Web UI portals, mobile applications, VR, Data Analytics, and Machine Learning.</p><p>We need a proactive quality leader who can architect scalable test automation frameworks, establish quality standards, integrate AI-driven testing workflows, and mentor team members across multiple project streams.</p><p>&nbsp;</p><p><strong>What We Offer:</strong></p><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>What we expect from you</strong></p><ul><li><p><strong>Experience:</strong> 5+ years of commercial experience in software test automation including&nbsp;leadership or ownership.</p></li><li><p><strong>Architecture &amp; Frameworks:</strong> Hands-on experience building, maintaining, and scaling commercial-grade automation frameworks from scratch (UI and API).</p></li><li><p><strong>Programming Mastery:</strong> Strong proficiency in at least two primary automation languages (<strong>TypeScript/JavaScript, Java,&nbsp;Python&nbsp;or C#</strong>) with solid software engineering principles (OOP, Design Patterns, SOLID).</p></li><li><p><strong>CI/CD &amp; DevOps:</strong> Practical experience integrating automated test suites into CI/CD pipelines (<strong>Jenkins, GitLab CI, GitHub Actions</strong>) and working with containerization tools (<strong>Docker</strong>).</p></li><li><p><strong>AI-Proficiency</strong>&nbsp;in<strong>:</strong>&nbsp;</p><ul><li><p>Building multi-agent workflows using AI Assistants like GitHub Copilot, Codex, and Claude, covering all STLC stages.</p></li><li><p>Output validation and improvement techniques.</p></li><li><p>Effective context collection, handling, and processing.</p></li><li><p>Success measurement and efficiency assessment.</p></li></ul></li><li><p><strong>Process &amp; Strategy:</strong> Deep understanding of Agile methodologies, quality metrics, and the ability to define overall test strategies rather than just executing scripts.</p></li><li><p><strong>Tooling &amp; Version Control:</strong> Advanced knowledge of modern automation tools (<strong>Playwright, Cypress, Selenium, or WebdriverIO</strong>) and Git workflows.</p></li><li><p><strong>Communication:</strong> Upper-Intermediate (B2+) or Advanced (C1) English for clear technical communication with cross-functional stakeholders.</p></li></ul><p></p><p><strong>Will be a plus</strong></p><ul><li><p>Experience setting up and running <strong>Performance &amp; Load Testing</strong> (e.g., JMeter, k6, Locust).</p></li><li><p>Direct experience with automated testing for <strong>Data Analytics, Machine Learning models, or VR applications</strong>.</p></li><li><p>Experience mentoring junior/middle engineers and conducting technical code reviews.</p></li><li><p>Knowledge of infrastructure-as-code or cloud platforms (AWS, Azure, or GCP).</p></li><li><p>Deep understanding of AI and Large Language Models (LLMs), including their application in automated test generation and defect analysis.</p></li></ul><p></p>

<p>We are an Egyptian technology company delivering international software projects in cooperation with the global NIX brand. Our office in Smart Village, at the heart of Cairo’s tech ecosystem, offers stability, transparent working conditions, strong engineering culture, and the opportunity to work on complex, large-scale solutions alongside experienced professionals.</p><h3>What you'll be doing:</h3><ul><li><p>Developing and growing mobile applications: from the first lines of code to scaling production-ready solutions;</p></li><li><p>Collaborating closely with colleagues from different countries;</p></li><li><p>Continuously learning and keeping up with trends in the mobile development world.</p></li></ul><h3>What we offer:</h3><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3>What we're looking for:</h3><ul><li><p>Solid knowledge of JavaScript and/or TypeScript;</p></li><li><p>At least 3 years of commercial experience with React Native and third-party library integration;</p></li><li><p>Understanding of version control systems (Git);</p></li><li><p>Knowledge of OOP, SOLID, design patterns, algorithms, and data structures;</p></li><li><p>Experience with Redux, MobX;</p></li><li><p>Experience integrating REST APIs;</p></li><li><p>Ability to write clean, readable code and easily navigate others' codebases;</p></li><li><p>Eagerness to learn, flexible thinking, and genuine curiosity about technology;</p></li><li><p>English skills at the upper-intermediate or higher level.</p></li></ul><h3>Will be a plus:</h3><ul><li><p>Experience with native development for Android and/or iOS.</p></li><li><p>Experience using AI tools (e.g., GitHub Copilot, Cursor, Claude Code) to speed up development, debugging, or code review.</p></li></ul><p></p>

<p>We are an Egyptian technology company delivering international software projects in cooperation with the global NIX brand. Our office in Smart Village, at the heart of Cairo’s tech ecosystem, offers stability, transparent working conditions, strong engineering culture, and the opportunity to work on complex, large-scale solutions alongside experienced professionals.</p><h3>What you'll be doing:</h3><ul><li><p>Developing and growing mobile applications: from the first lines of code to scaling production-ready solutions;</p></li><li><p>Collaborating closely with colleagues from different countries;</p></li><li><p>Continuously learning and keeping up with trends in the mobile development world.</p></li></ul><h3>What we offer:</h3><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3>What we're looking for:</h3><ul><li><p>Solid knowledge of Kotlin, Jetpack Compose, Dagger, and Coroutines;</p></li><li><p>At least 3 years of commercial in building and maintaining complex Android applications;</p></li><li><p>Understanding of version control systems (Git);</p></li><li><p>Knowledge of OOP, SOLID, design patterns, algorithms, and data structures;</p></li><li><p>Experience with MVVM;</p></li><li><p>Experience integrating REST APIs;</p></li><li><p>Ability to write clean, readable code and easily navigate others' codebases;</p></li><li><p>Eagerness to learn, flexible thinking, and genuine curiosity about technology;</p></li><li><p>English skills at the upper-intermediate or higher level.</p></li></ul><h3>Will be a plus:</h3><ul><li><p>Any experience with cross-platform solutions (React Native, Flutter, Kotlin Multiplatform).</p></li><li><p>Experience using AI tools (e.g., GitHub Copilot, Cursor, Claude Code) to speed up development, debugging, or code review.</p></li></ul><p></p>

<p>We are an Egyptian technology company delivering international software projects in cooperation with the global NIX brand. Our office in Smart Village, at the heart of Cairo’s tech ecosystem, offers stability, transparent working conditions, professional mentorship, and a supportive team — an ideal environment to start your career in automation.</p><h3>&nbsp;</h3><h3>Responsibilities:</h3><ul><li><p>Contributing to iOS app development with Swift - both from scratch and on ongoing projects</p></li><li><p>Active collaboration with the team across the world</p></li></ul><ul><li><p>Learning new things on every day basis</p></li></ul><p>&nbsp;</p><h3>What we offer:</h3><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3>What we expect from you:</h3><ul><li><p>Experience in developing iOS apps with SwiftUI and&nbsp;integrating third-party libraries</p></li></ul><ul><li><p>Knowledge of Swift, MVVM, OOP, SOLID, design patterns, algorithms and data structures</p></li></ul><ul><li><p>Ability to deliver clean and reusable code, as well as to understand other developer’s code</p></li><li><p>Flexible thinking and curiosity</p></li><li><p>Communicability</p></li><li><p>English skills at the Upper-intermediate or higher level</p></li></ul><p></p><h3>Will be a plus</h3><ul><li><p>Any experience with cross-platform solutions (React Native, Flutter, Kotlin Multiplatform)</p></li><li><p>Experience with debugging tools, CI/CD and submitting apps to the AppStore and Google Play</p></li><li><p>Experience using AI tools (e.g., GitHub Copilot, Cursor, Claude Code) to speed up development, debugging, or code review</p></li></ul><p></p>

<p>We are an Egyptian technology company delivering international software projects in cooperation with the global NIX brand. Our office in Smart Village, at the heart of Cairo’s tech ecosystem, offers stability, transparent working conditions, professional mentorship, and a supportive team — an ideal environment to start your career in automation.</p><h3>&nbsp;</h3><h3>Responsibilities:</h3><ul><li><p>Contributing to cross-platform app development with React Native - both from scratch and on ongoing projects.</p></li><li><p>Active collaboration with the team across the world.</p></li></ul><ul><li><p>Learning new things on every day basis.</p></li></ul><p>&nbsp;</p><h3>What we offer:</h3><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3>What we expect from you:</h3><ul><li><p>Experience in developing cross-platform apps with React Native and integrating third-party libraries</p></li><li><p>Knowledge of TypeScript, JavaScript, Redux, MobX, OOP, SOLID, design patterns, algorithms and data structures.</p></li><li><p>Ability to deliver clean and reusable code, as well as to understand other developer’s code.</p></li><li><p>Flexible thinking and curiosity.</p></li><li><p>Communicability.</p></li><li><p>English skills at the upper-intermediate or higher level.</p></li></ul><h3>Will be a plus:</h3><ul><li><p>Knowledge of Swift / Objective-C / Java / Kotlin.</p></li><li><p>Experience in native app development for iOS and/or Android platforms.</p></li><li><p>Experience with debugging tools, CI/CD and submitting apps to the AppStore and Google Play.</p></li></ul><p></p>

<h3><strong>What you will do in the first three months:</strong></h3><ul><li><p>Follow an individual development plan with your supervisor and improve your skills based on that plan.</p></li><li><p>Participate in writing the application’s business logic and covering it with tests.</p></li><li><p>Expand the rich user interface and offer ideas for improving it.</p></li><li><p>Develop data schemas and integrate with third-party services.</p></li><li><p>Optimize heavily loaded parts of the application and deal with security vulnerabilities.</p></li><li><p>Become a member of a team of professionals to achieve quality results efficiently.</p></li></ul><h3><strong>What we offer:</strong></h3><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period.</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3><strong>You will be successful in this role if you have:</strong></h3><ul><li><p>6&nbsp; to 12 months&nbsp;hands-on experience in commercial software development.</p></li></ul><ul><li><p>B2 level of&nbsp;English language proficiency, both written and verbal.</p></li><li><p>Excellent knowledge of OOP and the basics of the .NET platform (.Net Framework and .Net Core).</p></li><li><p>Confident knowledge of C# syntax.</p></li><li><p>Experience with .NET Core, ASP.NET Core, CSS, HTML, JavaScript.</p></li><li><p>Good knowledge of SQL and MS SQL database, ability to use EntityFramework effectively.</p></li><li><p>Experience with Angular, React, and Unit testing (TDD, BDD) will be a plus.</p></li></ul><h3></h3><p></p>

<h3>Role Summary</h3><p>You are the technical authority on client projects. You design solutions from the ground up, review and improve existing systems, define architectures, estimate delivery efforts, and guide teams through successful implementation.</p><p>Client technologies will vary, but strong technical judgment remains constant. You know when the simplest solution is the right one. You understand the discipline of data engineering, not just the tools used to implement it.</p><p>&nbsp;</p><p><strong>The Mission</strong></p><p>Build platforms that scale with the business, pass audits, and stay reliable, even at 3 a.m. Enable teams to become stronger after every engagement.</p><p>&nbsp;</p><p><strong>The Tech Stack</strong></p><ul><li><p>Core Languages: Python (patterns, library design), SQL (internals).</p></li><li><p>Platforms: Databricks (Unity Catalog), Snowflake, BigQuery, Synapse.</p></li><li><p>Processing &amp; Streaming: Spark (internals, tuning), Kafka / Structured Streaming, dbt (enterprise patterns).</p></li><li><p>Architecture: Lakehouse (Delta/Iceberg), Data Mesh, Lambda/Kappa.</p></li><li><p>Governance &amp; Quality: catalogs, lineage, RBAC/masking, data contracts, observability.</p></li><li><p>Infrastructure &amp; DevOps: advanced Terraform, CI/CD, Docker/Kubernetes.</p></li><li><p>Emerging: feature stores, vector databases, LLM/RAG data pipelines.</p></li></ul><p>&nbsp;</p><p><strong>Your Responsibilities</strong></p><ul><li><p>Own architecture on engagements; act as the Design Authority.</p></li><li><p>Solve the hardest problems: streaming under load, Spark debugging, framework design.</p></li><li><p>Drive presales: assessments, audits, estimations; explain the ROI of modernization.</p></li><li><p>Make solutions production-ready: secure, observable, cost-efficient, documented - with quality SLAs defined.</p></li><li><p>Set standards, review code, grow Middle and Junior engineers.</p></li></ul><p>&nbsp;</p><p><strong>What We Offer</strong></p><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Your Skills</strong></p><ul><li><p>Experience: 5+ years of data engineering, with delivery you owned end to end.</p></li><li><p>Engineering Mastery: expert Python and SQL; you optimize code others wrote.</p></li><li><p>Craft Fluency: the discipline's concepts explained clearly enough to teach: modeling methodologies (Kimball, Data Vault), processing paradigms, consistency and delivery guarantees.</p></li><li><p>Platform Depth: Databricks (Spark memory, partitioning) or Snowflake (warehouse tuning, RBAC, zero-copy cloning) - how they work under the hood.</p></li><li><p>Streaming: production experience with Kafka or Kinesis plus Spark Structured Streaming or Flink.</p></li><li><p>Governance: design access models, lineage, and quality SLAs a client can pass an audit with.</p></li><li><p>Architectural Vision: end-to-end design, tool selection with trade-offs ("Why Snowflake over Redshift?"), decisions defended to leadership.</p></li><li><p>Cloud Mastery: one major cloud at expert level - networking (VPC, PrivateLink), security (IAM), service limits.</p></li><li><p>Consulting: presales, technical audits, discovery; business needs into technical specs.</p></li><li><p>AI/ML Readiness: feature engineering, data pipelines for LLM/RAG.</p></li></ul><p>&nbsp;</p><p><strong>Nice to Have</strong></p><ul><li><p>GenAI Stack: vector databases (Pinecone, pgvector, Weaviate), LangChain-style frameworks.</p></li><li><p>Streaming Depth: Flink or Kafka Streams in production.</p></li><li><p>Certifications: professional level (AWS Solutions Architect Pro, Databricks DE Professional).</p></li><li><p>NoSQL: advanced modeling for DynamoDB, Cosmos DB, or MongoDB.</p></li></ul><p></p>

<p>We seek a highly skilled and experienced <strong>Senior Data Scientist</strong> to join our team. In this role, you will lead advanced data science solutions' design, implementation, and optimisation. You will conduct complex experiments, uncover actionable insights, develop scalable machine-learning models, and drive strategic decisions based on data. As a Senior Data Scientist, you will mentor junior team members and collaborate across departments to elevate the organisation's data-driven capabilities.</p><h3>&nbsp;</h3><h3>Main Goals and Responsibilities:</h3><ul><li><p>Lead the development and deployment of robust data science and machine learning pipelines, from data retrieval and preprocessing to model training, inferencing, and results visualisation;</p></li><li><p>Take ownership of the architecture and optimisation of DS/ML pipelines to ensure scalability and efficiency;</p></li><li><p>Leverage ML models to build innovative solutions for tasks such as text generation, content automation, and more;</p></li><li><p>Collaborate with cross-functional teams to integrate advanced data solutions that meet evolving business needs;</p></li><li><p>Guide tools, strategies, and best practices to solve complex data science problems, including those involving LLMs and Generative AI;</p></li><li><p>Share expertise with the team and across departments to elevate the overall technical capabilities of the organisation;</p></li><li><p>Proactively identify opportunities to improve data processes, model performance, and business impact.</p></li></ul><p>&nbsp;</p><p><strong>What We Offer:</strong></p><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3>Required Skills and Experience:</h3><ul><li><p>English level Upper Intermediate +</p></li><li><p>Strong mathematical and statistical background, including tensor calculus</p></li><li><p>Expertise in databases such as Postgres, MongoDB, and SQL</p></li><li><p>Proficiency in Python, with extensive experience in libraries such as Scikit-learn, Numpy, Pandas, and Matplotlib</p></li><li><p>In-depth knowledge and experience with gradient boosting algorithms (e.g., XGBoost, LightGBM)</p></li><li><p>Advanced experience with at least one neural network framework (TensorFlow/Keras, PyTorch), with a deep understanding of neural network architectures and optimisation techniques</p></li><li><p>Proven commercial experience with classic machine learning and deep learning, including NLP and computer vision (e.g., BERT, ResNet)</p></li><li><p>Experience in applying LLMs and Generative AI technologies (e.g., GPT, transformer-based architectures) in real-world use cases</p></li><li><p>Extensive experience in building end-to-end machine learning pipelines (data ingestion, preprocessing, model training, deployment, inference) and managing CI/CD workflows using GitHub/GitLab</p></li><li><p>Practical experience with Docker or Kubernetes platforms for deployment and scalability</p></li><li><p>Commercial experience with cloud platforms like AWS or Azure</p></li></ul><h3><strong>&nbsp;Nice to Have:</strong></h3><ul><li><p>Familiarity with big data tools such as Spark and Airflow</p></li></ul><p></p>

<p><strong>Key Responsibilities</strong></p><ul><li><p>Administer and support Linux and Windows server environments (production and staging).</p></li><li><p>Manage local (on-premise) and cloud servers, ensuring availability, high performance, and cybersecurity.</p></li><li><p>Handle cloud users, accounts, and subscriptions (access control, resource organization, and cost control).</p></li><li><p>Monitor system health, logs, and alerts; respond to incidents and service degradations.</p></li><li><p>Perform patch management, system updates, and OS security hardening.</p></li><li><p>Manage user access, permissions, and basic identity services.</p></li><li><p>Execute and regularly verify backup and recovery procedures.</p></li><li><p>Participate in monitoring, alerting, and backup operations as part of a professional SRE / SysOps team.</p></li><li><p>Support disaster recovery planning and testing.</p></li><li><p>Collaborate with Engineering and Infrastructure teams regarding production readiness and resource health.</p></li><li><p>Maintain clear operational documentation, runbooks, and standards.</p></li><li><p>Participate in incident investigations with root cause analysis (RCA) and actionable remediation plans.</p></li><li><p>Interact with security teams when compliance or security requirements impact operations.</p></li></ul><p><strong>What We Offer:</strong></p><ul><li><p>Opportunity to work on large-scale, impactful global infrastructure projects.</p></li><li><p>Clear career growth path to Middle/Senior SRE, DevOps Engineer, or Cloud Architect roles within a team with 20+ years of experience.</p></li><li><p>Professional, friendly, and supportive team environment.</p></li><li><p>Rotational 8-hour shift schedule with meal break included, also&nbsp;additional night-shift and overtime compensation allowance.</p></li><li><p>Modern office in the Smart Village district (Cairo).</p></li><li><p>Flexible and transparent compensation review system.</p></li><li><p>Private medical insurance after completing the probation period.</p></li><li><p>Payments in USD.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3><strong>What we expect from you:</strong></h3><ul><li><p>Hands-on experience with Linux administration (e.g., Ubuntu, CentOS, RHEL, Debian).</p></li><li><p>Hands-on experience with Windows Server administration (Active Directory, Group Policy, IIS are a plus).</p></li><li><p>Experience working with containerization or orchestration (Docker, Kubernetes).</p></li><li><p>Knowledge of public cloud platforms (AWS, Azure, or GCP).</p></li><li><p>Basic scripting skills (Bash, PowerShell, or Python).</p></li><li><p>Experience with technical support processes (professional or personal).</p></li><li><p>Solid understanding of networking fundamentals (DNS, TCP/IP, firewalls, routing basics).</p></li><li><p>Strong troubleshooting skills and analytical thinking; a calm and structured approach under high-pressure situations and time constraints.</p></li><li><p>Upper-Intermediate or higher English proficiency (B2+, written and spoken).</p></li><li><p>Responsibility, reliability, and schedule flexibility, including readiness for rotational and night shifts.</p></li></ul><h3><strong>Will be a plus:</strong></h3><ul><li><p>Familiarity with DevOps practices and automation tools (e.g., Git, CI/CD pipelines, Ansible, Terraform).</p></li><li><p>Experience supporting production environments with uptime and performance requirements.</p></li><li><p>Experience managing hybrid (on-premise and cloud) infrastructure.</p></li><li><p>Experience with monitoring and logging tools (Prometheus, Grafana, ELK, Zabbix, etc.).</p></li><li><p>Ability to write clear technical documentation and runbooks.</p></li></ul><p></p>

<h3>Role Summary</h3><p>You lead the technical side of client engagements: design the architecture, plan the work, and lead the team that delivers it. You are accountable for what ships - architecture, quality, and timelines - and the role stays hands-on: writing code, reviewing it, and troubleshooting production are part of the job. Platforms differ from client to client, so we look for principles and depth rather than experience with one specific vendor stack.</p><p>&nbsp;</p><p><strong>The Mission</strong></p><p>Data platforms that work in production: correct data, predictable cost, and a client team able to run them after we leave.</p><p>&nbsp;</p><p><strong>The Tech Stack</strong></p><ul><li><p>Core languages: Python, SQL.</p></li><li><p>Processing: Spark/PySpark, including tuning and troubleshooting.</p></li><li><p>Orchestration &amp; transformation: Airflow or Dagster; dbt.</p></li><li><p>Platforms: Databricks, Snowflake, BigQuery, or Synapse - depth in at least one, and the basis to choose between them.</p></li><li><p>Streaming: Kafka, Kinesis, or Event Hubs; Spark Structured Streaming or Flink.</p></li><li><p>Architecture: lakehouse formats (Delta, Iceberg), dimensional modeling, Lambda/Kappa.</p></li><li><p>Governance &amp; quality: catalogs, lineage, access control, data contracts, monitoring.</p></li><li><p>Infrastructure: Terraform, CI/CD, Docker; Kubernetes basics.</p></li><li><p>Cloud: AWS, Azure, or GCP - one at an advanced level.</p></li></ul><p>&nbsp;</p><p><strong>Your Responsibilities</strong></p><ul><li><p>Own technical delivery on engagements: architecture, plan, quality, and timelines.</p></li><li><p>Lead the engineering team day-to-day - distribute work, review code, unblock people.</p></li><li><p>Build alongside the team: you write and review code, not only design it.</p></li><li><p>Set technical standards on the project - monitoring, quality checks, CI/CD, reproducible environments.</p></li><li><p>Support presales: assessments, technical audits, estimates.</p></li><li><p>Mentor Middle and Senior engineers, and take part in technical interviews.</p></li></ul><p>&nbsp;</p><p><strong>What We Offer</strong></p><ul><li><p>Long-term career stability with a competitive salary paid in USD.</p></li><li><p>Conditions for steady career development.</p></li><li><p>Development supported by dedicated mentors and a variety of programs focused on expertise and innovation.</p></li><li><p>Private medical insurance provided after successful completion of the probationary period</p></li><li><p>A well-equipped and cozy office supports comfort and productivity across all project stages.</p></li><li><p>Welcoming atmosphere and a friendly corporate culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Your Skills</strong></p><ul><li><p>Experience: 6+ years in data engineering, including at least one platform you designed and delivered end-to-end.</p></li><li><p>Team leadership: lead teams of 3-8 engineers - plan and distribute work, review code, unblock people, and stay accountable for what the team ships.</p></li><li><p>Delivery ownership: estimate, plan, and re-plan; flag risks early; keep scope and timelines realistic.</p></li><li><p>Python: production code - modules, tests, packaging; frameworks other engineers build on.</p></li><li><p>SQL: complex transformations, execution plans, optimization on large tables.</p></li><li><p>Spark: partitioning, shuffles, memory, skew - you debug jobs from the Spark UI and logs.</p></li><li><p>Modeling: dimensional models, SCD, incremental loads, backfills, late-arriving data.</p></li><li><p>Streaming: at least one production pipeline - delivery guarantees, watermarks, state.</p></li><li><p>Governance: access models, lineage, quality checks, and the SLAs around them.</p></li><li><p>Infrastructure: environments provisioned as code and deployed through CI/CD.</p></li><li><p>Cost: you can explain what a workload costs and reduce it.</p></li><li><p>Client work: requirements gathering, estimates, technical explanations to non-engineers.</p></li><li><p>Growing engineers: mentoring, code review, and setting technical standards on the project.</p></li><li><p>English: B2 or higher.&nbsp;</p></li></ul><p><strong>Nice to Have</strong></p><ul><li><p>Migrations: on-premises to cloud, legacy warehouse to lakehouse, or cross-cloud.</p></li><li><p>Regulated domains: finance, healthcare, or telecom - GDPR, HIPAA, or SOC 2.</p></li><li><p>Certifications: professional level (Databricks, AWS, Azure, GCP).</p></li><li><p>Scala: for Spark workloads.</p></li><li><p>Kubernetes: in production.</p></li></ul><p></p>

<p>We are looking for a Junior SOC Engineer (L1) to join our team and provide high-quality security monitoring and threat detection for an enterprise client within a B2B environment. This role focuses on active security monitoring, triage, and incident response for international clients in English.</p><p>The position requires working in a 3-shift rotation (8 hours per shift) based on Cairo time:</p><ul><li><p><strong>Morning Shift:</strong> 08:00 AM – 04:00 PM</p></li><li><p><strong>Evening Shift:</strong> 04:00 PM – 12:00 AM (Midnight)</p></li><li><p><strong>Night Shift:</strong> 12:00 AM – 08:00 AM</p></li></ul><p>&nbsp;</p><h3>What you'll be doing</h3><ul><li><p>Provide real-time security monitoring and analysis of security alerts (SIEM, EDR, firewalls, and system logs).</p></li><li><p>Log, track, and triage security incidents through ticketing systems, and escalate to L2/L3 engineers when necessary.</p></li><li><p>Communicate with clients via email and chat to report security incidents or request additional information (no call center duties).</p></li><li><p>Perform initial issue diagnostics, analyze security alerts, and run preliminary investigations on potential threats.</p></li><li><p>Assist in identifying unauthorized access control issues, compromised accounts, and malicious activity.</p></li><li><p>Participate in incident management processes following established security playbooks (runbooks).</p></li><li><p>Analyze system alerts, endpoint behavior, and network traffic for timely threat containment.</p></li><li><p>Investigate basic security events and perform root cause analysis.</p></li><li><p>Conduct online meetings with customers or team leads when required.</p></li><li><p>Create, update, and maintain internal runbooks and technical security documentation.</p></li></ul><h3>What We Offer</h3><ul><li><p>Opportunity to work on large-scale, impactful projects</p></li><li><p>Clear career growth path within a team with 27+ years of experience</p></li><li><p>Professional, friendly, and supportive team environment</p></li><li><p>EST time zone schedule with paid overtime when applicable (up to 12 hours per shift)</p></li><li><p>Modern office in the Smart Village district.</p></li><li><p>Flexible and transparent compensation review system</p></li><li><p>Overtime compensation options</p></li><li><p>Private medical insurance after completing the probation period</p></li><li><p>Payments in USD</p></li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><h3>Requirements</h3><ul><li><p>Upper-Intermediate to Advanced English (B2/C1, written and spoken).</p></li><li><p>Background in Computer Science, Cyber Security, or strong technical proficiency in operating systems (Windows and Linux administration).</p></li><li><p>University graduate or final-year student with full-time availability to work on a rotational shift schedule.</p></li><li><p>Strong analytical thinking, alertness, and rapid problem-solving skills.</p></li><li><p>Patience, emotional stability under pressure, and a client-oriented mindset.</p></li><li><p>Ability to communicate clearly and professionally with international clients.</p></li><li><p>Willingness to work night shifts, weekends, or holidays as part of the rotation schedule.</p></li></ul><h3>Nice to have</h3><ul><li><p>Prior experience in technical support, system administration, or network troubleshooting.</p></li><li><p>Understanding of basic security frameworks (such as the MITRE ATT&amp;CK framework and the Cyber Kill Chain).</p></li><li><p>Basic understanding of networking protocols (TCP/IP, DNS, HTTP/HTTPS) and traffic analysis tools (e.g., Wireshark).</p></li><li><p>Experience working in international environments or exchange programs.</p></li><li><p>Basic scripting skills (Python, PowerShell, or Bash) to help automate repetitive tasks.</p></li><li><p>Familiarity with SQL databases.</p></li><li><p>Experience using ticketing or security case management systems such as ServiceNow, JIRA, or TheHive.</p></li><li><p>Familiarity with SIEM, EDR, or logging systems (such as Splunk, Microsoft Sentinel, Elastic/ELK, CrowdStrike Falcon, SentinelOne, or Wazuh).</p></li></ul><p></p>

<p>We are looking for a <strong>Middle SOC Engineer (L1/L2)</strong> to join our team and provide advanced security monitoring, threat detection, and incident response for an enterprise client within a B2B environment. This role focuses on deep security triage, active incident investigation, and coordination of threat containment for international clients in English.</p><p></p><p>The position requires working in a <strong>3-shift rotation (8 hours per shift) based on Cairo time</strong>:</p><ul><li><p><strong>Morning Shift:</strong> 08:00 AM – 04:00 PM</p></li><li><p><strong>Evening Shift:</strong> 04:00 PM – 12:00 AM (Midnight)</p></li><li><p><strong>Night Shift:</strong> 12:00 AM – 08:00 AM</p></li></ul><p>&nbsp;</p><h3>What you'll be doing</h3><ul><li><p>Perform real-time security monitoring, deep-dive analysis, and triage (L1/L2) of security alerts escalated from multiple sources (SIEM, EDR, firewalls, and system logs).</p></li><li><p>Log, track, and manage complex security incidents through ticketing systems, driving them to resolution or coordinating escalations.</p></li><li><p>Analyze network traffic (PCAP), system logs (Windows/Linux), and endpoint behavior to track lateral movement and analyze malware delivery.</p></li><li><p>Coordinate host isolation, credential revocation, and other immediate threat containment actions according to incident response playbooks.</p></li><li><p>Investigate multi-stage security incidents, draft detailed incident reports, and perform thorough root cause analysis (RCA).</p></li><li><p>Work on fine-tuning SIEM correlation rules, security tool dashboards, and optimizing detection alerts to minimize false positives.</p></li><li><p>Develop, test, and automate incident response runbooks (playbooks) and response procedures.</p></li><li><p>Communicate technical incident findings clearly to international clients and internal stakeholders via email, chat, and online meetings.</p></li></ul><h3>What We Offer</h3><ul><li><p>Opportunity to work on large-scale, impactful projects</p></li><li><p>Clear career growth path within a team with 27+ years of experience</p></li><li><p>Professional, friendly, and supportive team environment</p></li><li><p>EST time zone schedule with paid overtime when applicable (up to 12 hours per shift)</p></li><li><p>Modern office in the Smart Village district.</p></li><li><p>Flexible and transparent compensation review system</p></li><li><p>Overtime compensation options</p></li><li><p>Private medical insurance after completing the probation period</p></li><li><p>Payments in USD</p></li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><h3>Requirements</h3><ul><li><p>Upper-Intermediate to Advanced English (B2/C1, written and spoken) for daily client and internal communications.</p></li><li><p>Bachelor's degree in Computer Science, Cybersecurity, or a related technical field, or equivalent practical industry experience.</p></li><li><p>2 to 4 years of hands-on experience in a SOC, Security Operations Center, or active incident response role.</p></li><li><p>Solid knowledge of operating systems (Windows and Linux administration, system logs) and core networking protocols (TCP/IP, DNS, HTTP/HTTPS, SSL/TLS).</p></li><li><p>In-depth familiarity with the MITRE ATT&amp;CK framework, common attack vectors, and techniques used by threat actors.</p></li><li><p>Practical experience working with SIEM platforms (such as Splunk, Microsoft Sentinel, or Elastic) and EDR/XDR solutions (such as CrowdStrike, SentinelOne, or Microsoft Defender).</p></li><li><p>Strong analytical thinking, technical documentation skills, and the ability to work under high pressure during major security incidents.</p></li><li><p>Availability to work on an 8-hour rotational shift schedule, including night shifts, weekends, and holidays.</p></li></ul><h3>Nice to have</h3><ul><li><p>Relevant industry certifications (e.g., CompTIA CySA+, Blue Team Level 1/2, CEH, GCIH, or Microsoft Certified: Security Operations Analyst Associate).</p></li><li><p>Scripting and automation experience using Python, PowerShell, or Bash for security integrations and workflow optimization.</p></li><li><p>Familiarity with Cloud Security architecture (AWS, Azure, or GCP).</p></li><li><p>Experience with Security Orchestration, Automation, and Response (SOAR) platforms and Threat Intelligence Platforms (TIP).</p></li><li><p>Experience using ticketing and incident management tools like ServiceNow and JIRA.</p></li></ul><p></p>