وظائف Trufla Technology

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Think insurance is boring? Think again.</strong><br>Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.&nbsp;<br><strong>Trufla is leading a digital revolution</strong> that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.&nbsp;<br>It’s our goal for Trufla to be the <strong>BEST place to work</strong>. A great corporate culture is one of our top priorities.<br><strong>Main Benefits:</strong><br><ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gym Membership</li><li>Flexible Working Hours</li><li>Continuing Education Opportunities</li><li>Work from home</li><li>Team Building Activities</li><li>Milestone celebrations – work anniversaries, birthday celebrations, etc.</li></ul><strong>About the Role</strong><br>As IT Manager, you will be a hands-on technical leader within Trufla's IT &amp; Security function, reporting directly to the Country Manager and collaborating across our Cairo and Canada teams. You will own the day-to-day operations of Trufla's IT environment — ensuring infrastructure reliability, endpoint health, and security hygiene across the organization.<br>You will play a key role in executing on the company's IT and security roadmap, collaborating with leadership on SOC 2 compliance initiatives, and leading a team of IT professionals to deliver consistent, high-quality service across the business.<br><strong>Responsibilities</strong><br><strong>Team &amp; Operations Management</strong><br><ul><li>Manage and mentor IT team members, coordinating workload, priorities, and professional development</li><li>Oversee the day-to-day operations of IT support, ensuring timely resolution of incidents, requests, and escalations</li><li>Maintain and improve ticketing processes, SLAs, and reporting on IT operations health</li><li>Coordinate move, add, and change (MAC) requests submitted by line managers</li><li>Liaise with third-party vendors, ISPs, and software/hardware suppliers as needed</li><li>Participate in and help manage the on-call rotation for after-hours and weekend critical support</li></ul><strong>Infrastructure &amp; Endpoint Management</strong><br><ul><li>Oversee the installation, configuration, testing, maintenance, and monitoring of end-user workstations, hardware, software, and telephony equipment</li><li>Manage device lifecycle — procurement, imaging, deployment, tracking, and retirement — using tools such as Snipe-IT and Microsoft Intune</li><li>Administer and maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive</li><li>Manage identity and access in Microsoft Entra ID (Azure AD), including user provisioning, group policies, and conditional access</li><li>Maintain and improve endpoint security configurations, patch management, and compliance posture</li><li>Support and maintain VPN infrastructure and remote access solutions (e.g. OpenVPN)</li><li>Accurately document hardware and software assets, configurations, and incidents</li></ul><strong>Security &amp; Compliance Support</strong><br><ul><li>Collaborate with the Country Manager on executing Trufla's security strategy and SOC 2 compliance program</li><li>Assist in implementing and maintaining security controls aligned with SOC 2, ISO 27001, and NIST frameworks</li><li>Monitor and review security-related events, assess risk and validity, and escalate appropriately</li><li>Assist in conducting capability assessments and developing remediation strategies</li><li>Enforce endpoint security standards, access control policies, and data handling procedures</li><li>Participate in security awareness training delivery across the organization</li><li>Support penetration testing activities and follow-up remediation efforts</li></ul><strong>Process &amp; Documentation</strong><br><ul><li>Develop and maintain IT procedures, runbooks, and knowledge base documentation</li><li>Assist in preparing and upholding procedures for logging, reporting, and statistically monitoring IT operations</li><li>Contribute to the continuous improvement of IT processes and tooling</li></ul><strong>Qualifications</strong><br><ul><li>College diploma or university degree in Computer Science, Information Technology, or a related field</li><li><strong>5+ years of experience</strong> in an IT or Network/Security role</li><li><strong>2+ years of experience leading or supervising an IT team</strong></li><li>Hands-on experience with <strong>Microsoft 365 administration</strong> (Entra ID, Intune, Exchange, SharePoint, Teams)</li><li>Familiarity with <strong>SOC 2 compliance</strong> concepts and IT security control frameworks (ISO 27001, NIST, CIS Controls)</li><li>Sound technical knowledge of PC hardware, networking, mobile devices, and related technologies</li><li>Experience with endpoint management and device lifecycle tools (e.g. Intune, Snipe-IT)</li><li>Working knowledge of VPN solutions, firewall management, and network infrastructure</li><li>Experience conducting or supporting penetration testing activities</li><li>Able to read and understand technical manuals, procedural documentation, and OEM guides</li></ul><strong>Personal Attributes</strong><br><ul><li>Strong leadership and organizational skills with the ability to manage competing priorities</li><li>Clear written and oral communication skills in English</li><li>Customer-service oriented with strong interpersonal and relationship-building skills</li><li>Ability to translate technical issues into clear, actionable language for non-technical stakeholders</li><li>Flexible and adaptable with a proven problem-solving mindset</li><li>High degree of professionalism, integrity, and accountability</li><li>Self-motivated with the ability to execute effectively in a fast-paced environment</li><li>Detail-oriented and process-driven with a continuous improvement mindset</li></ul><strong>Working Conditions</strong><br><ul><li>Sitting for extended periods of time</li><li>Dexterity of hands and fingers to operate a computer keyboard, mouse, and peripherals</li><li>Occasional lifting and transporting of moderately heavy objects such as computers and peripherals</li><li>Availability for periodic on-call after-hours support</li></ul><em>Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. </em><strong><em>All qualified individuals are encouraged to apply</em></strong><em>.</em><br>*After applying, complete your application by taking the required assessment below:<br><span>https://app.testgorilla.com/s/bhh62y7z</span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Think insurance is boring? Think again.</strong><br>Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.&nbsp;<br><strong>Trufla is leading a digital revolution</strong> that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.&nbsp;<br>It’s our goal for Trufla to be the <strong>BEST place to work</strong>. A great corporate culture is one of our top priorities.<br><strong>Main Benefits:</strong><br><ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gym Membership</li><li>Flexible Working Hours</li><li>Continuing Education Opportunities</li><li>Work from home</li><li>Team Building Activities</li><li>Milestone celebrations – work anniversaries, birthday celebrations, etc.</li></ul><strong>About the Role</strong><br>As Senior IT Specialist, you are the technical backbone of Trufla's day-to-day IT operations. You are an experienced, well-rounded IT professional who can handle complex technical issues independently, support junior team members, and work confidently across the tools and platforms that power Trufla's infrastructure.<br>This role is hands-on — you'll be the go-to person for escalated support, system administration, and ensuring our endpoints, identities, and core services are running smoothly and securely. You bring enough experience to work with minimal supervision and enough initiative to proactively identify and fix problems before they become incidents.<br><strong>Responsibilities</strong><br><strong>Technical Support &amp; Troubleshooting</strong><br><ul><li>Serve as the escalation point for complex technical issues that go beyond Tier 1 support</li><li>Perform onsite and remote diagnosis, analysis, and resolution of workstation, hardware, software, and network problems</li><li>Install, configure, test, maintain, and monitor end-user workstations, peripherals, and telephony equipment</li><li>Accurately document all hardware/software issues, resolutions, and asset changes</li><li>Liaise with third-party vendors and support teams as needed for issue resolution</li></ul><strong>Systems &amp; Platform Administration</strong><br><ul><li>Administer and support <strong>Microsoft 365</strong> services including Exchange Online, Teams, SharePoint, and OneDrive</li><li>Manage user accounts, groups, licenses, and policies in <strong>Microsoft Entra ID (Azure AD)</strong></li><li>Support endpoint management and compliance using <strong>Microsoft Intune</strong> — device enrollment, configuration profiles, compliance policies, and app deployment</li><li>Maintain asset records and device lifecycle tracking in <strong>Snipe-IT</strong></li><li>Support and maintain <strong>OpenVPN</strong> and remote access configurations for staff</li><li>Assist in managing cloud infrastructure components and connectivity (AWS, GCP, or Azure as applicable)</li><li>Contribute to the maintenance of network infrastructure including switches, routers, and firewalls</li></ul><strong>Security &amp; Compliance</strong><br><ul><li>Apply and enforce endpoint security standards, access control policies, and data handling procedures</li><li>Collaborate with the Country Manager on the implementation of SOC 2 compliance controls</li><li>Monitor systems for security events, anomalies, and vulnerabilities; escalate findings appropriately</li><li>Assist in executing and following up on penetration testing activities</li><li>Contribute to security awareness efforts and internal training delivery</li><li>Maintain familiarity with security frameworks including SOC 2, ISO 27001, and CIS Controls</li></ul><strong>Process &amp; Knowledge Management</strong><br><ul><li>Maintain up-to-date IT documentation including runbooks, knowledge base articles, and configuration records</li><li>Mentor junior IT team members and contribute to their technical growth</li><li>Participate in the on-call rotation for after-hours and weekend critical support</li><li>Assist in handling MAC (move, add, change) requests submitted by line managers</li></ul><strong>Qualifications</strong><br><ul><li>College diploma or university degree in Computer Science, Information Technology, or a related field</li><li><strong>3–5 years of hands-on experience</strong> in an IT support or systems administration role</li><li>Proficient in <strong>Microsoft 365 administration</strong> — Exchange Online, Teams, SharePoint, Entra ID, Intune</li><li>Experience with <strong>endpoint management tools</strong> (Microsoft Intune, Snipe-IT, or equivalent)</li><li>Working knowledge of <strong>VPN technologies</strong> (OpenVPN or similar)</li><li>Familiarity with <strong>cloud platforms</strong> such as AWS or GCP (basic administration and access management)</li><li>Understanding of IT security fundamentals and exposure to compliance frameworks (SOC 2, ISO 27001, CIS Controls)</li><li>Sound knowledge of PC hardware, networking concepts, and mobile device management</li><li>Experience with ticketing systems and ITSM processes</li><li>Able to read and understand technical manuals, procedural documentation, and OEM guides</li></ul><strong>Personal Attributes</strong><br><ul><li>Technically strong and self-sufficient — can troubleshoot and resolve complex issues independently</li><li>Clear and professional communicator in English, both written and verbal</li><li>Team player who actively supports colleagues and contributes to shared goals</li><li>Proactive and organized — identifies problems before they escalate</li><li>Reliable and accountable with a high attention to detail</li><li>Adaptable in a fast-paced environment with shifting priorities</li><li>Curious and self-driven — stays current on relevant technologies and best practices</li></ul><strong>Working Conditions</strong><br><ul><li>Sitting for extended periods of time</li><li>Dexterity of hands and fingers to operate a computer keyboard, mouse, and peripherals</li><li>Occasional lifting and transporting of moderately heavy objects such as computers and peripherals</li><li>Availability for periodic on-call after-hours support</li></ul><em>Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. </em><strong><em>All qualified individuals are encouraged to apply</em></strong><em>.</em><br>*<strong>After applying, complete your application by taking the required assessment below:</strong><br><span>https://app.testgorilla.com/s/6tcpu6p3</span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Think insurance is boring? Think again.</strong><br>Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.&nbsp;<br><strong>Trufla is leading a digital revolution</strong> that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.&nbsp;<br>It’s our goal for Trufla to be the <strong>BEST place to work</strong>. A great corporate culture is one of our top priorities.<br><strong>Main Benefits:</strong><br><ul><li>Competitive Salary</li><li>Health Insurance</li><li>Gym Membership</li><li>Flexible Working Hours</li><li>Continuing Education Opportunities</li><li>Work from home</li><li>Team Building Activities</li><li>Milestone celebrations – work anniversaries, birthday celebrations, etc.</li></ul><strong>About You</strong><br>As a <strong>Client Support Engineer</strong>, you are the first point of contact when our clients need help with our products—and often the person who turns a stressful moment into a “wow” experience. You lead with empathy, tuning in to how each customer is feeling and what success looks like for them. You enjoy solving problems, investigating technical issues, and helping customers succeed. You are naturally curious and analytical, you thrive on finding the root cause of an issue rather than simply treating the symptoms, and you instinctively reach for AI to work faster and smarter.<br>You understand that great support goes beyond answering tickets—it means building trust through genuine care, improving internal processes, identifying recurring issues, and contributing to a better product.<br>You'll work closely with Product, Engineering, QA, UX/UI, Implementation, and Customer Success teams to investigate issues, improve workflows, and ensure our clients receive an exceptional experience.<br>We value people who take ownership, enjoy learning new technologies, embrace AI as a core part of how they work, communicate effectively with both technical and non-technical audiences, and are excited to grow their technical expertise. This role offers excellent career growth opportunities into Senior Support, Implementation, QA, Product Management, or Engineering depending on your interests and strengths.<br><strong>Job Responsibilities</strong><br><ul><li>Use AI—including Claude and Cursor—alongside your own investigation to research, troubleshoot, and resolve client-reported issues faster.</li><li>Reproduce client-reported issues in testing environments whenever possible before escalation.</li><li>Analyze application behavior, logs, and available system information to identify root causes.</li><li>Ask targeted questions to quickly understand customer issues through Jira, email, phone, or virtual meetings.</li><li>Provide prompt, accurate, and empathetic updates that keep clients informed and reassured throughout the resolution process.</li><li>Follow up with customers to make sure issues are fully resolved and that they leave the interaction feeling genuinely cared for—not just satisfied.</li><li>Prioritize multiple client issues while meeting service level expectations (SLAs).</li><li>Collaborate closely with Product, Engineering, QA, Implementation, and Customer Success teams to resolve customer issues efficiently.</li><li>Create clear, high-quality bug reports including reproduction steps, expected results, actual behavior, screenshots, logs, and supporting evidence.</li><li>Properly document investigations and escalate issues that require engineering support.</li><li>Identify recurring customer issues and proactively recommend long-term improvements.</li><li>Participate in product planning, testing, and release discussions when appropriate to stay informed about upcoming functionality.</li><li>Share client feedback and observations that help improve our products and overall customer experience.</li><li>Create, maintain, and continuously improve internal troubleshooting guides, knowledge base articles, and client-specific technical documentation—using AI to keep it clear and current.</li><li>Contribute ideas for process improvements, automation opportunities, and operational efficiencies.</li><li>Apply AI responsibly and creatively across research, documentation, and everyday support to raise both speed and quality—and help customers get the most from our AI-powered solutions.</li><li>Stay current with new technologies and product updates, and share what you learn with the team.</li></ul><strong>Job Qualifications</strong><br><ul><li>2+ years’ experience in a similar role, preferably within a marketing agency, technology/software company or professional services firm</li><li><strong>Willing to shift regular work schedule to support clients in various time zones</strong></li><li>Proven track record managing client and internal relationships</li></ul><strong>Strong understanding of:</strong><br><ul><li>Working with AI day to day—especially Claude and Cursor—to investigate issues, research solutions, and draft clear customer communication</li><li>Writing effective prompts, and knowing when to lean on AI versus dig in yourself</li><li>Supporting customers who use our AI-powered solutions and explaining them in plain language</li><li>General technical aptitude and genuine curiosity about how software works</li><li>Comfort getting hands-on with web technologies, APIs, and databases—or the drive to build that fluency quickly</li><li>Familiarity with HTML/CSS, JavaScript, SQL, REST APIs, and browser developer tools is a plus, not a must</li></ul><strong>Experience with:</strong><br><ul><li>Jira</li><li>API testing tools (Postman or similar)</li><li>Linux Operating System</li><li>Docker Containers</li><li>Git Version Control</li><li>CI/CD concepts (GitLab or GitHub)</li><li>Apple Developer Program</li><li>Google Play Console</li></ul><strong>Nice to Have</strong><br><ul><li>Python</li><li>Django</li><li>React</li><li>Node.js</li><li>Angular</li><li>Shell Scripting</li></ul><strong>Values &amp; Competencies</strong><br><ul><li>Analytical problem solver with strong attention to detail.</li><li>Customer-first mindset with a passion for delivering exceptional client experiences.</li><li>Excellent interpersonal, written, and verbal communication skills.</li><li>Ability to communicate technical concepts clearly to non-technical audiences.</li><li>Strong organizational and time management skills.</li><li>Ability to prioritize multiple tasks in a fast-paced environment.</li><li>Collaborative team player who also works effectively independently.</li><li>Demonstrates ownership, accountability, and professionalism.</li><li>Curious, adaptable, and eager to continuously learn new technologies and tools.</li><li>Open to constructive feedback and committed to continuous improvement.</li><li>Identifies opportunities to improve processes, documentation, and the customer experience.</li></ul><em>Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. </em><strong><em>All qualified individuals are encouraged to apply</em></strong><em>.</em><br>*<strong>After applying, complete your application by taking the required assessment below:</strong><br><span>https://app.testgorilla.com/s/6tcpu6p3</span><br> </div>