وظائف Souq.com for E-Commerce LLC

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As an ICQA Researcher you will be assigned to research in details and high quality all Inventory adjustments and transactions and will work closely with the operations team in efforts to provide data support for Improvement initiatives, root cause investigation of operational defects. The right candidate will demonstrate a good sense of ownership, ability to lead by example in all key areas of performance including safety and quality, and ability to develop a subject matter expertise on all operations processes in their assigned site. <br>Key job responsibilities<br>Development of data collection processes and data management systems <br>• Maintenance of data integrity (0% error rate) <br>• Designing of queries, compiling of data, and generation of reports in MS Access and Excel <br>• Charting and graphing of data for reporting purposes <br>• In depth research of defect trends <br>• Data collection and entry as needed <br>• Data mining and problem solving<br>- Speak, write, and read fluently in English<br>- Bachelor's degree<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>Experience analyzing data and best practices to assess performance drivers. Experience influencing internal and external stakeholders. Experience successfully managing dynamic account portfolios. 7+ years of team management experience.</p><p><strong>Desired Candidate Profile</strong></p><p>B- MBA</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.<br>The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.<br> <br> Summary of Responsibilities<br> - Demonstrates effective, clear and professional written and oral communication.<br> - Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide<br> - Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools <br> - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues<br> - Builds Platform and business knowledge to better serve sellers<br> - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.<br> - Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.<br> - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.<br> - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.<br> - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.<br> - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.<br> <br>- 1+ years of customer service experience<br>- 1+ years of driving process improvements experience<br>- Experience with Microsoft Office products and applications<br>- Experience with Excel<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Speak, write, and read fluently in English<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>3+ years of program or project management experience</p><p>3+ years of working cross functionally with tech and non-tech teams experience</p><p>3+ years of defining and implementing process improvement initiatives using data and metrics experience</p><p>Ba- 3+ years of driving end to end delivery, and communicating results to senior leadership experience</p><p>3+ years of driving process improvements experience</p><p>Experience in stakeholder management, dealing with multiple stakeholders at varied levels of</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">- 3+ years of driving end to end delivery, and communicating results to senior leadership experience<br>- 3+ years of driving process improvements experience<br>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization<br>- Experience building processes, project management, and schedules<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.</p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>PURPOSE OF THE JOB:</p><p>We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering person. The focus is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement.</p><p><br></p><p>Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends.</p><p><br></p><p>• Role model health &amp; safety best practices and monitor those around them to ensure they follow the example they set</p><p>• Work in a hands-on manner and demonstrate SME (Subject Matter Expert) levels of knowledge on all MHE (Material Handling Equipment) in the building.</p><p>• Coach and mentor the technicians on shift.</p><p>• Support the line manager and to supervise the shift in their absence.</p><p>• Provide high levels of equipment availability to our internal customers by means of troubleshooting and prioritizing.</p><p>• Support continuous improvement of systems in a standard manner across the AMET network.</p><p>• Develop and maintain a good working relationship across all levels in the organization.</p><p>• Understanding of OEE (Overall Equipment Effectiveness) and equipment performance metrics.</p><p>• Management of contractors.</p><p><br></p><p>Basic Qualifications</p><p>- 6+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience</p><p>- 6+ years of Microsoft Office products and applications experience</p><p>- 1+ years of working with computers and Microsoft Office products and applications experience</p><p>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</p><p>- Travel up to 15% of the time</p><p>- Knowledge of diverse MHS, industrial mechanical and electrical systems and automation, controls and robotics systems</p><p><br></p><p>Preferred Qualifications</p><p>- Experience in material handling systems (MHS) installation, operation and maintenance</p><p>- experience in CMMS programs</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>6+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience</li><li>6+ years of Microsoft Office products and applications experience</li><li>1+ years of working with com- Experience in material handling systems (MHS) installation, operation and maintenance</li><li>experience in CMMS programs</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you aim to have a dynamic impact on the world?<br>Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you!<br>We are looking to hire an ICQA Area Manager to be part of our fulfillment centre Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centres sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.<br>These fulfillment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.<br>Key job responsibilities<br>- Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre:<br>- Support safety programs and compliance to ensure a safe work environment for all associates<br>- Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX<br>- Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team<br>- Conduct shift planning and forecasting, alongside assigning and directing work<br>- Plan for and identify root causes of inventory deviation, via cause and effect analysis<br>- Support network-wide fulfilment &amp; operations-focused quality initiatives<br>- Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents<br>- Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover<br>- Appraise the performance of team members; developing, rewarding and coaching employees<br>- Experience in Business English skills, both verbal and written<br>- Experience in data analysis and reporting<br>- 3+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience<br>- Bachelor's degree, or Bachelor of Arts degree<br>- Master's degree, or Master's degree in management, business administration, economics, engineering, marketing<br>- Experience using SQL databases to manage and analyze large data sets<br>- Experience with an e-commerce company<br>- Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">- 2+ years of workplace health &amp; safety (WHS) related field experience At Amazon, we are committed to ensuring our associates have a safe and healthy workplace through continuous improvements and effective accident prevention. As our operations continue to evolve in a demanding work environment, we are seeking a dedicated Workplace Health and Safety (WHS) Specialist to help protect all employees from health and safety risks and damage. The ideal candidate will put safety standards into practice, lead projects to raise safety awareness, and support management's efforts to ensure compliance with all program expectations and applicable regulations. With your proactive approach, you will help drive a safety culture by conducting regular audits, managing safety metrics, and providing guidance on safety-related processes across our 3P operations. You will play a crucial advisory role for associates and managers while helping investigate accidents, near misses and incidents to determine root causes and implement preventive measures.<br> <br>Key job responsibilities<br> Conduct regular site visits across dark stores to evaluate safety conditions in fast-paced, high-throughput environments, providing practical recommendations to reduce risk and improve operational safety.<br> Perform risk assessments and safety audits covering in-store operations, rider activities, material handling, and equipment usage, ensuring compliance with local regulatory requirements. <br> Monitor, analyze, and report on safety performance metrics, incident data, and leading indicators, identifying trends and prioritizing risk areas within quick-commerce operations.<br> Support the implementation of new safety controls, procedures, and mitigation measures tailored to dark store layouts, rapid picking processes, and rider dispatch activities.<br> Ensure compliance with Amazon supply chain, WHS, and third-party safety policies, as well as applicable local and regional regulations across assigned countries.<br> Lead and participate in daily/weekly safety briefings, stand-ups, and safety discussions with operations teams and third-party partners to reinforce safety expectations in high-tempo environments<br> Support incident, near-miss, and serious injury investigations, ensuring timely reporting, accurate documentation, root cause analysis, and corrective action tracking.<br> Support safety training completion for associates, riders, and third-party partners, and verify training effectiveness through observations, audits, and engagement.<br> Attend and actively contribute to regional and cross-functional WHS meetings, representing quick-commerce safety risks, trends, and priorities.<br> Own and drive country or regional WHS continuous improvement projects related to quick-commerce operations, extending beyond individual scope where required.<br> Act as an onboarding buddy for new WHS team members, supporting their integration into dark store and third-party safety operations.<br> Serve as a WHS Manager proxy when required, fulfilling assigned standard work and supporting operational continuity.</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">- Bachelor's degree or equivalent, or 1+ years of demonstrating safety standards experience<br>- Experience managing projects and working independently<br>- Can communicate effectively with all levels of the organization<br>- Bachelor s degree in occupational health and safety or Engineering/Science bachelor s degree<br><br></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Reliability Engineering Maintenance Planner is responsible for asset and spares management, preventative maintenance planning and machine history data. They are the site lead for the CMMS (Computerized Maintenance Management System) software and are required to extract information from it to support the decision making of the site engineering manager. <br>Key job responsibilities<br> - Be the site level Subject Matter Expert (SME) on the CMMS (Computerized Maintenance Management System) software, train the local engineering team in its use and escalate issues as required to the AMET team. <br> - Ensure the system is run in line with AMET standards and participate in AMET led projects and improvement programmes to roll out new functionality, procedures, scheduling or reports. <br> - Ensure site level equipment, spare parts and minimum holding levels are correctly recorded in the system in order to ensure technicians are never without the parts they need. <br> - Ensure the system accurately forecasts and assigned all required preventative maintenance to technicians within the team to provide a high level of equipment availability to our internal customers. <br> - Compile equipment information, performance metrics and machine histories and make recommendations for improvements based on their findings. <br> - Manage spare parts stock levels, place and track orders as required. Work with procurement and the wider AMET network to find savings or efficiencies. <br>- Responsible for screening work orders, identification of scope, analysis of required level of planning and overall scheduling of maintenance activities given available resources, criticality of work, and available maintenance windows<br>- Perform equipment quality audits to identify and document job requirement<br>- Identify specific safety hazards associated with planned maintenance activities<br>- Estimate required work hours associated with work order tasks and total work duration<br>- Plan parts and materials for reliability improvement projects in order to maximize technician wrench time, improve efficiency, increase system reliability and performance<br>- Ensure all work orders and maintenance activities are derived from EAM and accurately closed out in the system in accordance with Amazon’s maintenance virtuous cycle<br>- Compile equipment information into a job package that is ready for technicians to accomplish each shift; clearly communicate the critical steps in the work process<br>- Collect necessary engineering drawings, technical documents and specifications<br>- Analyze equipment downtime data and develop &amp; manage a warranty process that will drive OEM uptime and lower cost<br>- Drive a proactive maintenance program that ensure 85% of planned work is proactive<br>- Partner with local Reliability Maintenance and Engineering leadership groups to coordinate maintenance activities in support of driving a World Class Maintenance organization<br>- Own and regularly respond with subject matter expertise to maintenance/equipment related questions, own access to and distribution of OEM technical bulletin updates, and facilitate strong communication with OEM vendors<br>- Communicates with Maintenance Managers, Technicians and Control Systems Technicians regarding ideas and procedures that will enhance and optimize future work activities<br>- Bachelor's degree in Mechanical/Electrical Electromechanical/ mechatronics Engineering or related field<br>- 4+ years of maintenance/ maintenance planning/scheduler working within an industrial maintenance , manufacturing/distribution industries, logistics ,eCommerce or equivalent experience<br>- Experience in material handling systems (MHS) installation, operation and maintenance<br>- 1+ years of working with enterprise asset management software suite experience<br>- experience in budgeting /opex/capex/spares/stock management<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Supervisor, you ll strive to plan beyond your own needs, ensuring the sufficient resourcing- Upper intermediate proficiency in English - Basic Knowledge of operational requirements, environment and rules. - Statistical mindset with focus on details and numbers. Our inclusive culture empowers Amazonians to deliver the best results</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>1+ years of Microsoft Office products and applications experience</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Come build the future with us. What unites all Amazonians across teams and geographies is that we all strive to delight Customers and make their lives easier. Together we are building the future, one innovative product, service, and idea at a time.<br>We are looking for a motivated individual to join the Inventory Health (team Supply Chain Execution) and build innovative solutions for our vendors &amp; liquidators with the help of data driven critical thinking.<br>We are hiring Program Managers to run complex and cross functional supply chain projects. This role is a part of the centralized supply chain planning function at Amazon AMET. The role is very much like an internal consulting role where the incumbent will drive large high impact projects in supply chain. These projects will typically involve designing and building complex new processes, driving technology solutions, driving large cost reduction or efficiency improvement initiatives or launching exciting new supply chain models.<br>Key job responsibilities<br>1) Responsible for working with finance, supply chain execution, transportation and other Amazon teams to identify pain points and scope out large high impact projects<br>2) Responsible for driving cost benefit analysis and go/no-go decisions on various initiatives<br>3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution.<br>4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports/documents that detail the progress to leadership on a frequent basis<br>5) Liaise across functions to drive their project and help clear issues and bottlenecks.<br>6) Work with technology teams to scope out and drive any tech changes that are needed<br>Above all, we expect program managers to be single threaded owners for their initiatives. This is a high ownership position where you directly control your destiny.<br>Program Managers will be measured on the impact of their project. Depending on the project, clear financial or other impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals.<br>- 3+ years of program or project management experience<br>- Knowledge of Excel at an intermediate level (e.g., pivot tables &amp; charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The candidate will manage and execute complex, multi-disciplinary projects and programs for Amazon businesses. Responsibilities include planning, execution, and delivery of programs, managing project scope, timelines, and budgets, identifying and mitigating risks, and communicating project status to stakeholders. The role involves working with cross-functional teams, including engineering, operations, and product management, to ensure successful product launches and operational readiness. This includes developing and implementing project plans, defining key performance indicators (KPIs), and driving continuous improvement initiatives. The ideal candidate will have a strong understanding of project management methodologies and a proven track record of delivering successful projects in a fast-paced environment. Experience with agile methodologies is a plus.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field</li><li>5+ years of experience working in an operations, supply chain, transportation, project management or management consulting role</li><li>PMP certificate, or Master's degree in business, data science, public administration, finance, engineering, human resources or related field</li><li>French, German, Polish, Arabic, Portuguese, Turkish, Chinese (Mandarin), Afrikaans and Zulu are considered</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Description</b></p><p>As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence &amp; performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting timecard review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and timecard reviews.</p><p><br></p><p><b>Basic Qualifications</b></p><p>- 1+ years of Microsoft Office products and applications experience</p><p>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</p><p>- Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics</p><p>- Advanced proficiency in local and English languages in both written and verbal communication</p><p>- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment</p><p><br></p><p><b>Preferred Qualifications</b></p><p>- Bachelor's degree or equivalent, or experience working for Amazon or any Amazon subsidiary or affiliate</p><p>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</p><p>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service</p><p>- Upper intermediate proficiency in English</p><p>- Basic Knowledge of operational requirements, environment and rules.</p><p>- Statistical mindset with focus on details and numbers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>1+ years of Microsoft Office products and applications experience</li><li>Experience running metrics reports, analyzing data to identify problems and using data anal</li><li>Bachelor's degree or equivalent, or experience working for Amazon or any Amazon subsidiary or affiliate</li><li>Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</li><li>Experience in an operational</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence &amp; performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting timecard review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and timecard reviews.<br>- 1+ years of Microsoft Office products and applications experience<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics<br>- Advanced proficiency in local and English languages in both written and verbal communication<br>- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment<br>- Bachelor's degree or equivalent, or experience working for Amazon or any Amazon subsidiary or affiliate<br>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization<br>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service<br>- Upper intermediate proficiency in English<br>- Basic Knowledge of operational requirements, environment and rules.<br>- Statistical mindset with focus on details and numbers.<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Amazon, we are working to be the most customer-centric company on earth. The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel on an exponential growth trajectory in the AMET region (Egypt, UAE, Turkey, Saudi Arabia).<br>Hub Delivery is seeking an exceptional Senior Program Manager to lead Partner Experience (40%), Safety &amp; Quality (40%), and Compliance (20%) initiatives. This role requires a strategic leader who can transform vision into actionable plans while managing cross-functional programs in a fast-paced, often ambiguous environment.<br>Key job responsibilities<br>Partner Experience &amp; Engagement (Egypt only) - 40%:<br>• Identify areas for improvement in on-road and off-road partner experience through systematic analysis of partner feedback.<br>• Develop a comprehensive understanding of Delivery Associate experience, combining quantitative data with qualitative insights to drive program and product development priorities.<br>• Develop and execute scalable engagement and recognition programs that connect Hub Partners with Amazon's culture and values.<br>• Build collaborative, influential relationships with Product, Program, Field teams, and critical stakeholders to gather insights, set action plans, and monitor execution to continuously improve Hub Partner experience.<br>• Serve as the voice of Hub Partners in organizational program and process development discussions that may affect partner experience and satisfaction.<br>• Create and own recurring communications to business leaders and key stakeholders on core programs and opportunities to improve partner engagement, satisfaction, and retention.<br>Safety &amp; Quality Management (AMET) - 40%:<br>• Own and drive safety strategy and performance across AMET Hub Delivery network, ensuring compliance with local regulations and Amazon's safety standards.<br>• Monitor and improve quality metrics (DEA, FDDS, DNR etc), establishing regional benchmarks and driving continuous improvement.<br>• Develop and implement safety training programs, standard operating procedures, and audit mechanisms tailored to AMET market requirements.<br>• Analyze safety incidents and quality defects to identify root causes, implement corrective actions, and prevent recurrence across the network.<br>Compliance &amp; Risk Management (AMET) - 20%:<br>• Partner with Amazon legal, business, and engineering stakeholders to identify regulatory, compliance, and operational risks.<br>• Develop, integrate, and execute regional strategies, policies, programs, procedures, standards, and training to ensure compliance of Hub partners and delivery associates with local labor laws and regulations.<br>• Report current state and potential changes to senior leaders on a regular cadence, anticipating challenges the business would encounter while expanding geographies.<br>• Drive end-to-end improvements and automation in compliance reporting pipelines, establishing requirements where they don't currently exist and facilitating leadership alignment.<br>• Develop deep understanding of internal programs, processes, and systems, identifying discrete improvements to address compliance risks proactively.<br>- 5+ years of program or project management experience with demonstrated success managing complex, cross-functional initiatives<br>- Experience using data and metrics to determine and drive improvements across multiple operational dimensions<br>- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership<br>- Experience defining program requirements and using data and metrics to determine improvements<br>- Advanced knowledge of Excel (Pivot Tables, VLookUps, complex formulas) and SQL for data analysis<br>- Experience working cross-functionally with technical and non-technical teams, including operations, legal, and product teams<br>- Strong English &amp; Arabic communication skills (written and verbal)<br>- 5+ years of driving process improvements experience in logistics, last-mile delivery, or operations environments<br>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels across different geographies<br>- Track record of developing and scaling partner engagement or recognition programs<br>- Experience with compliance and regulatory requirements in Middle East markets<br>- Experience building processes, project management frameworks, and implementation schedules from ground up<br>- Proven ability to influence without authority and drive alignment across diverse stakeholder groups<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Amazon, we are working to be the most customer-centric company on earth. The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel on an exponential growth trajectory in the AMET region (Egypt, UAE, Turkey, Saudi Arabia).<br>Hub Delivery is seeking an exceptional Senior Program Manager to lead Partner Experience (40%), Safety &amp; Quality (40%), and Compliance (20%) initiatives. This role requires a strategic leader who can transform vision into actionable plans while managing cross-functional programs in a fast-paced, often ambiguous environment.<br>Key job responsibilities<br>Partner Experience &amp; Engagement (Egypt only) - 40%:<br>• Identify areas for improvement in on-road and off-road partner experience through systematic analysis of partner feedback.<br>• Develop a comprehensive understanding of Delivery Associate experience, combining quantitative data with qualitative insights to drive program and product development priorities.<br>• Develop and execute scalable engagement and recognition programs that connect Hub Partners with Amazon's culture and values.<br>• Build collaborative, influential relationships with Product, Program, Field teams, and critical stakeholders to gather insights, set action plans, and monitor execution to continuously improve Hub Partner experience.<br>• Serve as the voice of Hub Partners in organizational program and process development discussions that may affect partner experience and satisfaction.<br>• Create and own recurring communications to business leaders and key stakeholders on core programs and opportunities to improve partner engagement, satisfaction, and retention.<br>Safety &amp; Quality Management (AMET) - 40%:<br>• Own and drive safety strategy and performance across AMET Hub Delivery network, ensuring compliance with local regulations and Amazon's safety standards.<br>• Monitor and improve quality metrics (DEA, FDDS, DNR etc), establishing regional benchmarks and driving continuous improvement.<br>• Develop and implement safety training programs, standard operating procedures, and audit mechanisms tailored to AMET market requirements.<br>• Analyze safety incidents and quality defects to identify root causes, implement corrective actions, and prevent recurrence across the network.<br>Compliance &amp; Risk Management (AMET) - 20%:<br>• Partner with Amazon legal, business, and engineering stakeholders to identify regulatory, compliance, and operational risks.<br>• Develop, integrate, and execute regional strategies, policies, programs, procedures, standards, and training to ensure compliance of Hub partners and delivery associates with local labor laws and regulations.<br>• Report current state and potential changes to senior leaders on a regular cadence, anticipating challenges the business would encounter while expanding geographies.<br>• Drive end-to-end improvements and automation in compliance reporting pipelines, establishing requirements where they don't currently exist and facilitating leadership alignment.<br>• Develop deep understanding of internal programs, processes, and systems, identifying discrete improvements to address compliance risks proactively.<br>- 5+ years of program or project management experience with demonstrated success managing complex, cross-functional initiatives<br>- Experience using data and metrics to determine and drive improvements across multiple operational dimensions<br>- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership<br>- Experience defining program requirements and using data and metrics to determine improvements<br>- Advanced knowledge of Excel (Pivot Tables, VLookUps, complex formulas) and SQL for data analysis<br>- Experience working cross-functionally with technical and non-technical teams, including operations, legal, and product teams<br>- Strong English &amp; Arabic communication skills (written and verbal)<br>- 5+ years of driving process improvements experience in logistics, last-mile delivery, or operations environments<br>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels across different geographies<br>- Track record of developing and scaling partner engagement or recognition programs<br>- Experience with compliance and regulatory requirements in Middle East markets<br>- Experience building processes, project management frameworks, and implementation schedules from ground up<br>- Proven ability to influence without authority and drive alignment across diverse stakeholder groups<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our External Fulfilment team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?<br>Join the External Fulfilment team as a City Manager. As a City Manager, you will be responsible for monitoring multiple sites from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up &amp; monitor operations.<br>Key job responsibilities<br>1-Lead city-level operations performance, owning site scorecards and ensuring consistent achievement of service, quality, and speed KPIs through daily monitoring and corrective actions.<br>2-Maintain strong on-ground presence through regular site visits, building trusted partnerships with vendors and operational teams to drive execution excellence and compliance.<br>3-Coach and develop vendors and frontline teams, identifying performance gaps, providing clear guidance, and unlocking improvement opportunities through structured follow-ups.<br>4-Own inventory and material availability, ensuring accurate stock management, replenishment, inbound quality, and regular inventory audits to prevent operational disruptions.<br>5-Drive operational readiness and change execution, identifying and closing gaps for new launches, peak periods, holidays, and site closures to protect customer experience.<br>6-Act as the primary owner for operational issue resolution, leading firefighting, troubleshooting, and time-critical recoveries to minimize customer and business impact.<br>7-Leverage data and operational tools, conducting daily deep dives on KPIs to detect risks early, resolve root causes, and drive fact-based decision-making.<br>8-Manage stakeholder expectations and escalations, coordinating cross-functionally to resolve issues while maintaining clear, professional communication.<br>9- Conducting Site Visits across EG and responsible for launching new nodes at vendor's warehouses hence owning a Car is a must to have.<br>A day in the life<br>A City Manager starts the day reviewing dashboards and site scorecards to track performance against key operational metrics, identify risks, and plan corrective actions. They spend significant time on-site, coaching teams, ensuring compliance, and closing execution gaps.<br>The role involves resolving operational issues, managing stakeholder escalations, and driving timely launches and smooth operations. Continuous monitoring of KPIs, follow-ups, and documentation of insights are key. Flexibility is required for weekend and travel to sites to maintain consistent operational excellence.<br>About the team<br>The External Fulfilment team drives seamless, high-quality operations across multiple sites, ensuring efficiency and reliability for our customers. Our mission is to anticipate disruptions, solve problems proactively, and continuously raise the bar in operational excellence. We operate with a culture of ownership, customer obsession, and data-driven decision-making, aligned with leadership principles like Dive Deep, Deliver Results, and Bias for Action. Team members are empowered to innovate, share insights, and take accountability while enjoying their work. Collaboration, learning, and having fun are core to how we achieve ambitious operational goals together.<br>- Bachelor's degree<br>- Speak, write, and read fluently in English<br>- Experience in logistics<br>- Experience in an operational role<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">- 5+ years of program or project management experience<br>- 5+ years of working cross functionally with tech and non-tech teams experience<br>- 5+ years of defining and implementing process improvement initiatives using data and metrics experience<br>- Bachelor's degree<br>- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL<br>- Experience defining program requirements and using data and metrics to determine improvements Come build the future with us. What unites all Amazonians across teams and geographies is that we all strive to delight Customers and make their lives easier. Together we are building the future, one innovative product, service, and idea at a time.<br> <br>We are looking for a motivated individual to join the Inventory Health ( team Supply Chain Execution) and build innovative solutions for our new ANow network representing Quick Commerce Model with the help of data driven critical thinking to enable operational flow and space utilization and selection update.<br> <br>We are hiring Program Managers to run complex and cross functional supply chain projects. This role is a part of the centralized supply chain planning function at Amazon MEATR. The role is very much like an internal consulting role where the incumbent will drive large high impact projects in QC network while managing operational execution. These projects will typically involve designing and building complex new processes, driving technology solutions, driving large cost reduction or efficiency improvement initiatives or launching exciting new supply chain models.<br> <br>Key job responsibilities<br>1) They will be responsible for working with finance, supply chain execution, transportation, operations and other Amazon teams to identify pain points and scope out large high impact projects<br>2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives<br>3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution.<br>4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports/documents that detail the progress to leadership on a frequent basis<br>5) They will liaise across functions to drive their project and help clear issues and bottlenecks.<br>6) They will work with technology teams to scope out and drive any tech changes that are needed<br>Above all, we expect program managers to be single threaded owners for their initiatives. This is a high ownership position where you directly control your destiny.<br>7) they will be responsible for tracking and managing Operational executions for the inventory reversal plans working backwards from space utilization and inventory profiles. <br>Program Managers will be measured on the impact of their project. Depending on the project, clear financial or other impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals.</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">- 5+ years of driving end to end delivery, and communicating results to senior leadership experience<br>- 5+ years of driving process improvements experience<br>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization<br>- Experience building processes, project management, and schedules<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.</p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Come build the future with us. What unites all Amazonians across teams and geographies is that we all strive to delight Customers and make their lives easier. Together we are building the future, one innovative product, service, and idea at a time.<br>We are looking for a motivated individual to join the Inventory Health ( team Supply Chain Execution) and build innovative solutions for our new ANow network representing Quick Commerce Model with the help of data driven critical thinking to enable operational flow and space utilization and selection update.<br>We are hiring Program Managers to run complex and cross functional supply chain projects. This role is a part of the centralized supply chain planning function at Amazon MEATR. The role is very much like an internal consulting role where the incumbent will drive large high impact projects in QC network while managing operational execution. These projects will typically involve designing and building complex new processes, driving technology solutions, driving large cost reduction or efficiency improvement initiatives or launching exciting new supply chain models.<br>Key job responsibilities<br>1) They will be responsible for working with finance, supply chain execution, transportation, operations and other Amazon teams to identify pain points and scope out large high impact projects<br>2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives<br>3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution.<br>4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports/documents that detail the progress to leadership on a frequent basis<br>5) They will liaise across functions to drive their project and help clear issues and bottlenecks.<br>6) They will work with technology teams to scope out and drive any tech changes that are needed<br>Above all, we expect program managers to be single threaded owners for their initiatives. This is a high ownership position where you directly control your destiny.<br>7) they will be responsible for tracking and managing Operational executions for the inventory reversal plans working backwards from space utilization and inventory profiles. <br>Program Managers will be measured on the impact of their project. Depending on the project, clear financial or other impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals.<br>- 5+ years of program or project management experience<br>- 5+ years of working cross functionally with tech and non-tech teams experience<br>- 5+ years of defining and implementing process improvement initiatives using data and metrics experience<br>- Bachelor's degree<br>- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL<br>- Experience defining program requirements and using data and metrics to determine improvements<br>- 5+ years of driving end to end delivery, and communicating results to senior leadership experience<br>- 5+ years of driving process improvements experience<br>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization<br>- Experience building processes, project management, and schedules<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">- 1+ years of Microsoft Office products and applications experience<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays As a Supervisor, you ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence &amp; performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting timecard review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and timecard reviews.</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">- Experience working with operations and business teams to communicate problem impacts and understand business requirements<br>- Upper intermediate proficiency in English<br>- Statistical mindset with focus on details and numbers.<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.</p></section>