وظائف RIXOS

<br> <br> <div>Job Description</div> <br> <ul> <li>Deliver excellent customer service and maintain a high standard of customer management all the time.</li> <li>Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety.</li> <li>Ensure that our hotels are operated safely, at all times.</li> <li>Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries.</li> <li>Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request.</li> <li>Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests safety and comfort</li> <li>Complete security checks at hourly intervals throughout the night.</li> <li>Complete manager s log book and maintain accurate records of all fire safety checks carried out during the shift.</li> <li>Undertake additional administration duties, as requested by either the hotel manager or the F&amp;B manager.</li> <li>Adhere to company policy for reporting accidents and incidents.</li> <li>Maintain personal knowledge by completing in-house training, attending courses and completing workbooks.</li> <li>Always adhere to all company policies and procedures and licensing laws.</li> <li>Be involved and contribute at team meetings.</li> <li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li> <li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li> <li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li> <li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description</li> </ul> <br> <div>Qualifications</div> <br> <ul> <li> <strong>Education:</strong> Bachelor`s Degree</li> <li> <strong>Experience:</strong> At least 5 years of experience in the industry following theoretical education.</li> <li> <strong>Foreign Language:</strong> Sufficient level of English and Arabic to communicate effectively with guests and employees.</li> <li> <strong>Courses and Training:</strong> Advanced theoretical and practical knowledge.</li> <li> <strong>Computer Literacy:</strong> MS Office applications, Front Office operating programmes (Fidelio, Opera etc.).</li> <li> <strong>Skills:</strong> Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has command of guest profiles</li> </ul> <br> <div><br></div>

<p>Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Greet the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest s. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assist in VIP s arrival departure in absence of guest relation officers. Assists in sending guest messages or faxes. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows. Assists in handling room lock problems. Prepares and checks for VIP s arrival and escorts guests to rooms. Coordinates with all departments concerned in order to maintain Front Office functions properly. Operates the front office computer system in order to assist front office attendants. Checks group department fit and ensure switchboard makes appropriate wake-up calls. Handles guest complaints and other related problems and reports on the Assistant Manager s log book. Assists reception, business centre, cashier, concierge and bell captain during they are busy. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s Degree Experience: At least 5 years of experience in the industry following theoretical education. Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. Courses and Training: Advanced theoretical and practical knowledge. Computer Literacy: MS Office applications, Front Office operating programmes (Fidelio, Opera etc.). Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has command of guest profiles.</p>

<p>Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Greet the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest s. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assist in VIP s arrival departure in absence of guest relation officers. Assists in sending guest messages or faxes. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows. Assists in handling room lock problems. Prepares and checks for VIP s arrival and escorts guests to rooms. Coordinates with all departments concerned in order to maintain Front Office functions properly. Operates the front office computer system in order to assist front office attendants. Checks group department fit and ensure switchboard makes appropriate wake up calls. Handles guest complaints and other related problems and reports on the Assistant Manager s log book. Assists reception, business centre, cashier, concierge and bell captain during they are busy. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s Degree Experience: At least 5 years of experience in the industry following theoretical education. Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. Courses and Training: Advanced theoretical and practical knowledge. Computer Literacy: MS Office applications, Front Office operating programmes (Fidelio, Opera etc.). Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has command of guest profiles.</p>

<p>Lobby Ambassadors greet guests, provide directions, answer questions, and assist with special requests such as transportation, reservations, or local recommendations. They ensure guests feel welcomed and comfortable, enhancing the overall experience of the property or organization</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>2.1 Maintains complete knowledge of and comply with all departmental policies/service. 2.2 Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended. 2.3 Anticipates guests needs, responds promptly and acknowledges all guests, though busy and at any time of the day. 2.4 Maintains positive guest relations at all times. 2.5 Resolves guest complaints, ensuring guest satisfaction. 2.6 Monitors and maintains cleanliness, sanitations and organizations of assigned work areas. 2.7 Maintains complete knowledge of: 1) All hotel facilities/services, hours of operation. 2) All guest room layouts, bed types, d cor, appointments, and locations. 3) Room availability for any given day. 4) Restricted dates, rates and room types. 5) All room rates, packages and promotions. 6) Specific arrangements between hotel and travel agencies, corporate reservations center. 7) Entertainment/special events scheduled in the hotel. 8) Accesses all functions of the computer system. 9) Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals. 2.8 Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands. 2.9 Documents any late or absent employees; maintains accurate and current employee records. 2.10 Schedules and assigns employees breaks. 2.11 Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.). 2.12 Legibly updates information board. 2.13 Ensures that employees are knowledgeable about hotel services, features and amenities. 2.14 Prepares and communicates assignments to the employees. Assigns additional tasks as they arise. 2.15 Responds to incoming calls. 2.16 Accesses and ensures that Reservation Agents properly access all functions of Reservations system. 2.17 Monitors and ensures that Reservations employees perform their job functions according to the hotel's standards. 2.18 Monitors and ensures that all reservations (including manual) are put into the system. 2.19 Monitors reservations requested by fax, telex and mail. 2.20 Ensures guest history accounts are kept current. 2.21 Ensures advance deposits, refunds of such and confirmation of both are processed.2.26 Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation. 2.27 Ensures that rooming lists are put into the system. 2.28 Pre-block group rooms where special requests are made. 2.29 Assists Reservations staff whenever necessary in performing all job functions. 2.30 Conducts a week formal training program on the required job functions with criterion expected, department orientation with new hires, and ongoing training with existing employees. 2.31 Works closely with other departments to effectively accommodate guests' special requests and amenities. 2. 32 Communicates designated VIP reservations to the General Manager and department managers. 2.33 Works closely with the Front Desk Manager in determining the percentage for overbooking. 2.34 Reviews no-show reservations and process charges. Tracks group no- show reservations and distributes to Sales Department. 2.35 Compiles reports on no-show for future business forecasting. 2.36 Reviews master file activity report daily for accuracy of codes, rates and guest information. 2.37 Communicates room availability (particularly status changes on any date) to Reservations employees, Front Desk Manager and Corporate Reservations Center. 2.38 Reviews any reservations erroneously taken during restricted dates with individual responsible. 2.39 Reviews previous night's occupancy report and track for forecasting future business patterns. 2.40 Monitors wait list and determines priority of guests to be contacted for room availability.2.41 Creates Travel Agent Master in computer. 2.42 Reviews Travel Agency Commission Report daily for accuracy; resolves any discrepancies. 2.43 Monitors system problems, maintains log of such and coordinates corrections with the service company representative. 2.44 Prepares work orders for maintenance repairs and distributes them to Engineering. 2.45 Maintains supply levels and legibly document needs on a requisition. 2.46 Organizes and sets up office files on designated reference or resource information; keeps filing up-to date. 2.47 Prepares and distributes weekly/monthly/annual forecasts. 2.48 Prepares and submits daily/weekly payroll records. 2.49 Ensures that all pertinent information is documented in the log book daily. 2.50 Conducts performance appraisals of designated staff annually.2.51 Attends designated meetings. 2.52 Reviews status of assignments and any follow-up action with on-coming Supervisor. 2.53 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 2.54 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. 2.55 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. 2.56 Carry out instructions given by the management team and head office. 2.57 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. 2.22 Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status. 2.23 Ensures group files are accurate and kept current. 2.24 Ensures that group requirements are entered from the sales booking sheet. 2.25 Processes change forms received from Sales after checking availability; resolves any discrepancies.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Education High school graduate or equivalent vocational training certificate, some college. Experience: one year s experience as a Reservations Agent, preferably a style hotel. Foreign Language: Fluency in English both verbal and non-verbal. Courses and Training Ability to input and access information in the property management system/computers. Computer Literacy Compute basic arithmetic. Skills Familiarity with yield management and forecasting. Ability to perform job functions with attention to details, speed and accuracy. Ability to prioritize and organize, be a clear thinker, and calm. Ability to resolve problems using good judgment, follow directions thoroughly, understand guest s service needs, work cohesively with co-workers as part of a team.</p>

<p>* Senior manager in the Food and Beverage Department responsible for all operations related to food and beverages.</p><p><br></p><p>* Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management.</p><p><br></p><p>* Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement and ensure implementation of these decisions in the best manner.</p><p><br></p><p>* Manage all business and functions of the F&amp;B Department.</p><p><br></p><p>* Maximise the department’s profitability through operations.</p><p><br></p><p>* Manage operations to ensure the highest quality delivery of food and beverage products and service.</p><p><br></p><p>* Control and analyse the below points:</p><p><br></p><p> Sales and costs</p><p><br></p><p> Display quality and service standards of F&amp;B products</p><p><br></p><p> Ensure proper use, protection and maintenance of departmental utensils.</p><p><br></p><p> Conduct activities to increase customer satisfaction and, enhance service quality.</p><p><br></p><p>* Consolidate business relationships between employees in the department.</p><p><br></p><p>* Responsible for preparing training programmes for the F&amp;B Department and the trainings of employees in his/her department.</p><p><br></p><p>* Organise meetings to obtain data and achieve results.</p><p><br></p><p>* Prepare and offer new menus and beverage lists, taking into account the purchasing power of guests and the region.</p><p><br></p><p>* Make plans with department managers in order to deliver successful organisations within the hotel.</p><p><br></p><p>* Attend departmental meetings and the Head Office meeting according to the hotel management calendar.</p><p><br></p><p>* Update the below areas related to food and beverages according to the hotel’s policies and procedures:</p><p><br></p><p> Finance, standards, employees and trainings, outlets and recreation/entertainment</p><p><br></p><p> Conduct promotional activities to increase sales and conduct meetings for banquet organisations</p><p><br></p><p> Ensure protection, maintenance and replacement of materials and utensils.</p><p><br></p><p>* Prepare and monitor monthly and annual F&amp;B departmental budget.</p><p><br></p><p>* Arrange for minimum and maximum storage of materials and utensils that belong to the F&amp;B Department.</p><p><br></p><p>* Contribute to preparing the hotel’s income plans and marketing programmes.</p><p><br></p><p>* Research opportunities for professional self-development.</p><p><br></p><p>* Deliver the income and expenses of the F&amp;B Department in line with the facility’s budget discipline. Develop plans based on data of previous years.</p><p><br></p><p>* Determine staffing requirements (such as permanent, seasonal and interns etc.) for the following year, in line with the budget availability and upon the General Manager’s approval.</p><p><br></p><p>* Create the necessary motivational environment to ensure and increase productivity and success of current staff and develop necessary arguments to ensure F&amp;B Department employees’ commitment to the facilities.</p><p><br></p><p>* Ensure order and control of communication, as effective communication will also increase productivity in the F&amp;B Department.</p><p><br></p><p>* Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis.</p><p><br></p><p>* Conduct brainstorming sessions and group work to unleash employees’ talents.</p><p><br></p><p>* Take part in the Food Safety Team and attend MR meetings.</p><p><br></p><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p><br></p><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p><br></p><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><p><br></p><p>* To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</p><p><br></p><p>* Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities.</p><p><br></p><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><br></p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education/Experience: 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.</li><li>Foreign Language: Sufficient level of English to communicate effectively with guests and employees.</li><li>Courses and Training: Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.</li><li>Computer Literacy: MS Office applications.</li><li>Skills: Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.</li></ul>