وظائف Quantanite

<p>We are looking for a Customer Service Associate to join our team on a 4-month fixed-term contract. In this role, you will be responsible for delivering a high-quality customer experience by handling customer inquiries, resolving issues, and providing accurate and timely support. This is an onsite position based in Maadi, Cairo, with a fixed contract duration of four months.</p><p>Key Responsibilities</p><ul><li>Handle inbound customer calls in a professional, courteous, and timely manner.</li><li>Assist customers with inquiries, account-related requests, orders, and general support.</li><li>Identify customer needs and provide accurate information and appropriate solutions.</li><li>Resolve customer issues on the first contact whenever possible, escalating complex cases when required.</li><li>Accurately document customer interactions and update records in the relevant systems.</li><li>Meet quality, productivity, and customer satisfaction (CSAT) targets.</li><li>Follow company policies, processes, and compliance requirements during all customer interactions.</li><li>Maintain a positive, empathetic, and professional attitude when dealing with customers.</li><li>Work collaboratively with team members and other departments to ensure timely issue resolution.</li><li>Stay up to date with product knowledge, processes, and system updates to deliver excellent customer service.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 1 year of customer service experience.</li><li>Strong verbal and written communication skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Strong problem-solving abilities.</li><li>Tech-savvy with the ability to navigate multiple systems.</li><li>Customer-first mindset with a passion for service excellence.</li><li>Flexibility to work shifts, including evenings, weekends, and public holidays.</li></ul>

<p>We are looking for a highly driven Real-Time Analyst (RTA) to support our cross-geography operations hub. This is a critical, high-impact role at the heart of service delivery. As an RTA, you will monitor and optimise intraday performance, ensure SLA and KPI adherence, and act as the real-time nerve centre for operations. You will work closely with Operations, WFM, Tech, and Client stakeholders to troubleshoot issues, respond to incidents, and continuously improve performance. If you thrive in a fast-paced environment, love data, and enjoy making real-time decisions that move the needle this role is for you.</p><p>Key Responsibilities</p><p>Real-Time Performance Management</p><ul><li>Monitor intraday performance across queues and channels to ensure SLA and KPI adherence.</li><li>Identify, analyse, and escalate deviations from forecast, adherence gaps, and unplanned variances.</li><li>Recommend real-time interventions to protect service levels and productivity.</li></ul><p>Client &amp; Operations Support</p><ul><li>Act as the real-time point of contact for Operations and Client stakeholders.</li><li>Provide hourly, intraday, and end-of-day performance updates.</li><li>Support client-specific SLA and KPI compliance through visibility and timely action.</li></ul><p>Self-Service &amp; Tool Enablement</p><ul><li>Drive awareness and usage of WFM self-service tools (dashboards, adherence widgets, intraday planners).</li><li>Gather feedback and contribute to continuous improvement of internal tools and reporting.</li><li>Enable teams to interpret and use real-time data effectively.</li></ul><p>Communication &amp; Collaboration</p><ul><li>Maintain proactive, clear communication with Operations, WFM, Clients, and Support teams.</li><li>Host regular syncs or updates with Team Leaders and WFM to highlight trends and actions.</li><li>Prepare concise reports and escalation updates for leadership when required.</li></ul><p>Incident Management</p><ul><li>Act as first responder for service-impacting incidents (e.g. system outages, volume spikes).</li><li>Log, escalate, and track incidents with internal Tech and Client Support teams.</li><li>Keep stakeholders informed throughout incident lifecycles and contribute to post-incident reviews.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in Workforce Management, Real-Time Analysis, or a related operational role. Experience using WFM platforms (Assembled). Strong proficiency in Microsoft Excel and Google Sheets for reporting and data analysis. Excellent organisational skills with strong attention to detail. Experience of attending Client calls and escalation. Strong verbal and written communication skills. Analytical mindset with the ability to make quick, data-driven decisions. Ability to multitask and perform effectively in a fast-paced, high-pressure environment. Strong stakeholder management and collaboration skills. Professional proficiency in English.</p><p>Preferred Experience with business intelligence tools such as Power BI or Tableau. Strong problem-solving and critical thinking capabilities. Ability to work independently and take ownership of operational outcomes. Experience supporting multi-channel or multi-client contact centre environments.</p>

<p>We are seeking a seasoned and strategic Call Centre Manager to oversee the daily operations of our call centre in Sandton. The ideal candidate will possess a robust background in call centre management, exemplary leadership abilities, and a dedication to improving operational efficiency and customer satisfaction. This role involves managing team performance, implementing best practices, and driving continuous improvement initiatives to ensure our call centre operates at peak performance.</p><p>Key Responsibilities</p><ul><li><strong>Team Leadership:</strong> Lead, mentor, and develop a team of supervisors and agents. Conduct regular performance evaluations, provide constructive feedback, and support professional development to ensure high levels of team performance and engagement.</li><li><strong>Operational Management:</strong> Oversee daily call centre operations to ensure adherence to service level agreements (SLAs) and quality standards. Manage scheduling, staffing, and resource allocation to optimize performance and efficiency.</li><li><strong>Performance Monitoring:</strong> Track and analyze key performance indicators (KPIs) and metrics to assess call centre performance. Prepare and present detailed reports on operational performance, customer satisfaction, and service quality to senior management.</li><li><strong>Process Improvement:</strong> Identify areas for improvement in call centre processes and implement changes to enhance service quality, operational efficiency, and customer experience. Drive initiatives to reduce call handling times, improve first-call resolution, and increase customer satisfaction.</li><li><strong>Customer Experience:</strong> Ensure all customer interactions meet company standards for quality and professionalism. Address and resolve escalated customer issues and complaints promptly and effectively.</li><li><strong>Training and Development:</strong> Develop and implement comprehensive training programs for new hires and ongoing development for existing staff. Ensure team members are equipped with the necessary skills and knowledge to perform their roles effectively.</li><li><strong>Technology Management:</strong> Oversee the use and maintenance of call centre technologies and systems. Collaborate with IT and vendors to ensure systems function optimally and support the call centre s needs.</li><li><strong>Compliance:</strong> Ensure the call centre operates in compliance with company policies, procedures, and regulatory requirements. Conduct regular audits and implement corrective actions as needed.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Experience:</strong> Minimum of 5-7 years in a call centre environment. At least 2-4 years in a managerial or supervisory role.</li><li><strong>Skills:</strong> Strong leadership and team management capabilities. Excellent analytical and problem-solving skills. Proficiency in call centre software and CRM systems. Superior verbal and written communication skills.</li><li><strong>Attributes:</strong> Ability to manage multiple tasks and prioritize effectively. Strong decision-making skills. Proactive and results-oriented mindset. Ability to work under pressure and handle challenging situations.</li><li><strong>Education/Certifications:</strong> Bachelor s degree in Business Administration, Management, or a related field preferred. Equivalent work experience will be considered. Relevant certifications (e.g., Call Centre Management, Six Sigma) are a plus.</li></ul>

<p><b>Job Title: </b>Customer Service Team Leader Location: Cairo About Us: Quantanite is a leading BPO provider known for delivering exceptional customer service and support solutions. We are dedicated to creating a dynamic work environment that values teamwork, innovation, and professional growth. Position Overview: We are seeking an experienced and motivated Customer Service Team Leader to oversee our customer service team. The ideal candidate will have a strong background in customer service, proven leadership abilities, and a passion for driving team performance and enhancing customer satisfaction. The Customer Service Team Leader will be responsible for managing daily operations, leading and mentoring team members, and ensuring high-quality service delivery. Key Responsibilities: Team Leadership: Supervise, coach, and motivate a team of Customer Service Associates. Conduct regular performance reviews, provide feedback, and support professional development to ensure team members meet performance goals. Operational Oversight: Monitor daily team activities to ensure adherence to service level agreements (SLAs) and quality standards. Address and resolve escalated customer issues and complaints promptly and effectively. Performance Monitoring: Track and analyze key performance indicators (KPIs) and metrics to evaluate team performance. Prepare and present reports on team performance, customer satisfaction, and service quality. Training and Development: Develop and deliver training programs to enhance team members' skills and knowledge. Identify training needs and implement development plans to address skills gaps and improve performance. Customer Interaction: Handle complex or high-priority customer interactions that require advanced problem-solving skills and a high level of professionalism. Ensure exceptional service delivery and customer satisfaction. Process Improvement: Identify areas for improvement in customer service processes and implement changes to enhance service quality and operational efficiency. Foster a culture of continuous improvement within the team. Collaboration: Work closely with other departments, such as Quality Assurance, Human Resources, and IT, to address operational issues, streamline processes, and implement best practices. Compliance: Ensure the team adheres to company policies, procedures, and regulatory requirements. Conduct regular audits and ensure compliance in all customer service activities. Qualifications: Education: Bachelor s degree in Business Administration, Management, or a related field preferred; equivalent work experience will be considered. Experience: Minimum of [3-5] years of experience in a customer service role, with at least [1-2] years in a supervisory or team leader position. Skills: Strong leadership and team management skills; excellent verbal and written communication abilities; proficiency in customer service software and CRM systems; advanced problem-solving skills. Attributes: Ability to manage multiple tasks and prioritize effectively; strong interpersonal skills; proactive and results-oriented; ability to work under pressure and handle challenging situations. Certifications: Relevant certifications (e.g., Customer Service Management, Six Sigma) are a plus. What We Offer:&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Business Administration, Management, or a related field preferred; equivalent work experience will be considered.</p><p>Experience: Minimum of [3-5] years of experience in a customer service role, with at least [1-2] years in a supervisory or team leader position.</p><p>Skills: Strong leadership and team management skills; excellent verbal and written communication abilities; proficiency in customer service software and CRM systems; advanced problem-solving skills.</p><p>Attributes: Ability to manage multiple tasks and prioritize effectively; strong interpersonal skills; proactive and results-oriented; ability to work under pressure and handle challenging situations.</p><p>Certifications: Relevant certifications (e.g., Customer Service Management, Six Sigma) are a plus.</p>

<p>We are seeking a dynamic and detail-oriented Product Trainer to deliver engaging and effective training programmes across our contact centre operations. This role is responsible for preparing new hires and existing employees with the knowledge, tools, and confidence required to perform in their roles. You will work closely with Operations, Quality Assurance, and clients to ensure training content is accurate, relevant, and aligned to business requirements. This is an onsite role requiring strong facilitation skills, organisational ability, and a passion for continuous learning and development.</p><p><strong>Key Responsibilities</strong></p><p><strong>Training Delivery &amp; Facilitation</strong></p><ul><li>Facilitate engaging, outcomes-based training sessions for new hires and existing employees.</li><li>Deliver product, process, and system training aligned to campaign requirements.</li></ul><p><strong>Training Design &amp; Content Development</strong></p><ul><li>Design and update training materials, including presentations, guides, and assessments.</li><li>Ensure all training content is aligned with operational processes and client expectations.</li></ul><p><strong>Training Needs Analysis &amp; Planning</strong></p><ul><li>Identify training needs in collaboration with operations and stakeholders.</li><li>Support the planning and coordination of training schedules and interventions.</li></ul><p><strong>Assessment &amp; Evaluation</strong></p><ul><li>Conduct pre- and post-training assessments to measure learning effectiveness.</li><li>Evaluate training impact and recommend improvements where required.</li></ul><p><strong>Performance Support &amp; Continuous Improvement</strong></p><ul><li>Work with QA and Operations to address performance gaps through targeted training.</li><li>Incorporate feedback into training programmes to continuously improve effectiveness.</li></ul><p><strong>Stakeholder Engagement</strong></p><ul><li>Engage with internal stakeholders and clients to ensure alignment on training requirements.</li><li>Gather and act on feedback from trainees and stakeholders following training sessions.</li></ul><p><strong>Training Administration &amp; Reporting</strong></p><ul><li>Maintain accurate training records, attendance logs, and learner documentation.</li><li>Prepare and share post-training reports, including insights and recommendations.</li></ul><p><strong>Research &amp; Innovation</strong></p><ul><li>Stay up to date with training methodologies, tools, and industry trends.</li><li>Recommend new approaches to enhance learning delivery and engagement.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a training, facilitation, or customer service role within a BPO or contact centre environment.</li><li>Strong facilitation and presentation skills.</li><li>Excellent verbal and written communication skills.</li><li>Strong organisational skills and attention to detail.</li><li>Ability to analyse performance data and adapt training accordingly.</li><li>Ability to work flexible hours where required.</li><li>Experience with learning management systems (LMS) or e-learning platforms.</li><li>Experience in training content design and development.</li><li>Exposure to stakeholder engagement and business partnering.</li><li>Relevant certifications in training, facilitation, or learning and development.</li></ul>

<p>Position Overview We are seeking a high-calibre Product Trainer to join our Cairo-Based team and play a pivotal role in shaping performance across our global operations. This role goes beyond facilitation. You will be responsible for diagnosing learning needs, designing outcomes-driven training solutions, and delivering high-impact interventions that directly support business and client objectives. You will work closely with Operations, Quality, and leadership teams to ensure our people are equipped to perform at an elite level. The role supports international operations and requires flexibility to work US-aligned hours, including night shifts where applicable.</p><p>Key Responsibilities</p><p>Learning Needs Analysis &amp; Strategy</p><ul><li>Analyse and diagnose training requirements in line with business objectives, performance gaps, and client expectations.</li><li>Continuously review learning effectiveness to ensure relevance, quality, and measurable impact.</li></ul><p>Learning Design &amp; Development</p><ul><li>Design and develop outcomes-based learning programmes and materials tailored to diverse audiences.</li><li>Create engaging, high-quality content for instructor-led, virtual, and e-learning delivery.</li><li>Ensure learning interventions are aligned with operational realities and performance metrics.</li></ul><p>Training Delivery &amp; Facilitation</p><ul><li>Facilitate dynamic, interactive training sessions using a variety of delivery methodologies.</li><li>Deliver bespoke product, process, and performance training to internal teams and external stakeholders.</li><li>Adapt facilitation styles to suit different learner groups, cultures, and experience levels.</li></ul><p>Training Implementation &amp; Coordination</p><ul><li>Plan, coordinate, and execute training initiatives end-to-end, ensuring seamless delivery and learner engagement.</li><li>Create and communicate training schedules in consultation with relevant stakeholders.</li></ul><p>Evaluation &amp; Continuous Improvement</p><ul><li>Conduct pre- and post-training assessments to measure knowledge transfer and behavioural change.</li><li>Gather and analyse feedback and performance data to evaluate training impact.</li><li>Recommend corrective actions and continuous improvement initiatives where required.</li><li>Research and introduce innovative learning tools, methods, and best practices.</li></ul><p>Stakeholder Engagement &amp; Reporting</p><ul><li>Build and maintain strong partnerships with Operations, Quality, and Management teams.</li><li>Compile detailed post-training reports with insights, trends, and recommendations.</li><li>Maintain accurate learner records and training documentation.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong experience in learning content design and development.</li><li>Proficiency in learner management systems and e-learning platforms.</li><li>Excellent organisational, analytical, and business report-writing skills.</li><li>Strong communication skills with the ability to engage confidently across all organisational levels.</li><li>Flexibility to work US hours, including night shifts.</li><li>Preferred Experience delivering product-led or performance-driven training at scale.</li><li>Exposure to fast-growing, high-performance operational environments.</li><li>Experience working with international clients and multicultural teams.</li></ul>

<p>This is an opportunity to work directly with the Chief Operating Officer of a reputable and well-established US organisation, gaining exposure to senior-level decision-making, international business operations, and high-priority strategic initiatives. Position Overview We are seeking a highly capable, proactive, and commercially aware Executive Assistant to provide dedicated support to the Chief Operating Officer of a reputable US organisation. This is a direct, one-to-one executive support role that extends well beyond traditional diary and administrative assistance. The successful candidate will act as a trusted partner to the COO, helping manage priorities, coordinate projects, maintain momentum across key business initiatives, and ensure important actions are completed accurately and on time. The role requires exceptional judgement, organisation, discretion, and communication. You will need to anticipate the COO s requirements, engage confidently with senior international stakeholders, and take ownership of responsibilities with limited supervision. This is an onsite position based in Cairo. The successful candidate must work hours aligned with the COO s US working day. These hours form part of the role s standard working schedule and may shift seasonally in line with US daylight-saving changes. Key Responsibilities Executive Support &amp; Priority Management Provide dedicated day-to-day support to the Chief Operating Officer. Manage the COO s calendar, meetings, communications, follow-ups, and competing priorities. Coordinate meeting preparation, including agendas, briefing materials, presentations, and supporting documentation. Maintain clear visibility of the COO s key priorities, commitments, deadlines, and outstanding actions. Anticipate upcoming requirements and proactively prepare the information or resources needed. Exercise sound judgement when handling routine business matters and determining appropriate next steps. Manage confidential and commercially sensitive information with the highest level of discretion and integrity. Project Coordination &amp; Follow-Through Coordinate and track multiple projects, priorities, and business initiatives on behalf of the COO. Follow up with internal and external stakeholders to ensure actions and deadlines are completed. Maintain accurate project trackers, action logs, documentation, and progress updates. Identify potential delays, risks, dependencies, or incomplete actions and raise these with the COO promptly. Take ownership of assigned projects and support their progression through to completion. Help ensure decisions and instructions from the COO are communicated clearly and actioned effectively. Business &amp; Operational Support Assist the COO with operational, billing, financial, commercial, and other business-related activities. Prepare and maintain reports, presentations, business documents, correspondence, and executive records. Review information for completeness, accuracy, and relevance before presenting it to the COO. Apply strong business awareness when identifying issues, gathering information, and proposing practical solutions. Support the COO in maintaining oversight of critical operational and business priorities. Communication &amp; Stakeholder Coordination Act as a professional point of coordination between the COO and internal teams, clients, suppliers, and external stakeholders. Communicate clearly and professionally across email, meetings, calls, and other business channels. Coordinate meetings and follow-ups across different departments, countries, and time zones. Build credible working relationships with senior stakeholders while representing the COO professionally. Ensure relevant stakeholders remain informed of priorities, decisions, actions, and deadlines. Manage communications with diplomacy, urgency, and appropriate discretion. Process Improvement &amp; Organisational Effectiveness Identify opportunities to improve administrative processes, workflows, communication, and organisational efficiency. Recommend practical solutions that improve coordination, visibility, and follow-through. Develop and maintain effective templates, trackers, documentation, and standard working processes. Support the COO in strengthening accountability and execution across key initiatives. Qualifications &amp; Experience Bachelor s degree in Business Administration, Management, or a related field from a recognised university. Proven experience as an Executive Assistant, Operations Coordinator, Project Coordinator, or in a similar senior business support role. Demonstrated experience providing direct support to a Chief Operating Officer, C-suite executive, or senior business leader. Experience working within a multinational, international, or US-based business environment, including coordination across multiple countries and time zones. Excellent written and spoken English, with C1-level proficiency or higher, and the ability to communicate confidently with US-based and international stakeholders. Strong business acumen, with an understanding of business operations, financial terminology, billing, and commercial processes. Experience preparing executive reports, presentations, trackers, briefing documents, and professional business correspondence. Advanced proficiency in Microsoft 365, particularly Outlook, Word, Excel, PowerPoint, and Teams. Familiarity with project management platforms, CRM systems, and productivity tools. Strong project coordination, planning, organisational, analytical, and problem-solving skills. Proven ability to manage multiple priorities, work independently, exercise sound judgement, and maintain exceptional accuracy and attention to detail. High levels of professionalism, discretion, integrity, and confidentiality. A strong secondary-school academic background, preferably within an English-medium or international curriculum. Ability and willingness to work a standard schedule aligned with US business hours. What We Offer Work Model: Onsite role based in Cairo, working a standard schedule aligned with US business hours. Executive Exposure: The opportunity to work directly with an experienced Chief Operating Officer of a reputable US organisation. Global Experience: Exposure to international stakeholders, business functions, and commercial operations. Development: Access to ongoing learning and development opportunities within a growing global organisation.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Management, or a related field from a recognised university. Proven experience as an Executive Assistant, Operations Coordinator, Project Coordinator, or in a similar senior business support role. Demonstrated experience providing direct support to a Chief Operating Officer, C-suite executive, or senior business leader. Experience working within a multinational, international, or US-based business environment, including coordination across multiple countries and time zones. Excellent written and spoken English, with C1-level proficiency or higher, and the ability to communicate confidently with US-based and international stakeholders. Strong business acumen, with an understanding of business operations, financial terminology, billing, and commercial processes. Experience preparing executive reports, presentations, trackers, briefing documents, and professional business correspondence. Advanced proficiency in Microsoft 365, particularly Outlook, Word, Excel, PowerPoint, and Teams. Familiarity with project management platforms, CRM systems, and productivity tools. Strong project coordination, planning, organisational, analytical, and problem-solving skills. Proven ability to manage multiple priorities, work independently, exercise sound judgement, and maintain exceptional accuracy and attention to detail. High levels of professionalism, discretion, integrity, and confidentiality. A strong secondary-school academic background, preferably within an English-medium or international curriculum. Ability and willingness to work a standard schedule aligned with US business hours.</p>

<p>This is an opportunity to work directly with the Chief Operating Officer of a reputable and well-established US organisation, gaining exposure to senior-level decision-making, international business operations, and high-priority strategic initiatives. Position Overview We are seeking a highly capable, proactive, and commercially aware Executive Assistant to provide dedicated support to the Chief Operating Officer of a reputable US organisation. This is a direct, one-to-one executive support role that extends well beyond traditional diary and administrative assistance. The successful candidate will act as a trusted partner to the COO, helping manage priorities, coordinate projects, maintain momentum across key business initiatives, and ensure important actions are completed accurately and on time. The role requires exceptional judgement, organisation, discretion, and communication. You will need to anticipate the COO s requirements, engage confidently with senior international stakeholders, and take ownership of responsibilities with limited supervision. This is an onsite position based in Cairo. The successful candidate must work hours aligned with the COO s US working day. These hours form part of the role s standard working schedule and may shift seasonally in line with US daylight-saving changes. Key Responsibilities Executive Support &amp; Priority Management Provide dedicated day-to-day support to the Chief Operating Officer. Manage the COO s calendar, meetings, communications, follow-ups, and competing priorities. Coordinate meeting preparation, including agendas, briefing materials, presentations, and supporting documentation. Maintain clear visibility of the COO s key priorities, commitments, deadlines, and outstanding actions. Anticipate upcoming requirements and proactively prepare the information or resources needed. Exercise sound judgement when handling routine business matters and determining appropriate next steps. Manage confidential and commercially sensitive information with the highest level of discretion and integrity. Project Coordination &amp; Follow-Through Coordinate and track multiple projects, priorities, and business initiatives on behalf of the COO. Follow up with internal and external stakeholders to ensure actions and deadlines are completed. Maintain accurate project trackers, action logs, documentation, and progress updates. Identify potential delays, risks, dependencies, or incomplete actions and raise these with the COO promptly. Take ownership of assigned projects and support their progression through to completion. Help ensure decisions and instructions from the COO are communicated clearly and actioned effectively. Business &amp; Operational Support Assist the COO with operational, billing, financial, commercial, and other business-related activities. Prepare and maintain reports, presentations, business documents, correspondence, and executive records. Review information for completeness, accuracy, and relevance before presenting it to the COO. Apply strong business awareness when identifying issues, gathering information, and proposing practical solutions. Support the COO in maintaining oversight of critical operational and business priorities. Communication &amp; Stakeholder Coordination Act as a professional point of coordination between the COO and internal teams, clients, suppliers, and external stakeholders. Communicate clearly and professionally across email, meetings, calls, and other business channels. Coordinate meetings and follow-ups across different departments, countries, and time zones. Build credible working relationships with senior stakeholders while representing the COO professionally. Ensure relevant stakeholders remain informed of priorities, decisions, actions, and deadlines. Manage communications with diplomacy, urgency, and appropriate discretion. Process Improvement &amp; Organisational Effectiveness Identify opportunities to improve administrative processes, workflows, communication, and organisational efficiency. Recommend practical solutions that improve coordination, visibility, and follow-through. Develop and maintain effective templates, trackers, documentation, and standard working processes. Support the COO in strengthening accountability and execution across key initiatives. Qualifications &amp; Experience Bachelor s degree in Business Administration, Management, or a related field from a recognised university. Proven experience as an Executive Assistant, Operations Coordinator, Project Coordinator, or in a similar senior business support role. Demonstrated experience providing direct support to a Chief Operating Officer, C-suite executive, or senior business leader. Experience working within a multinational, international, or US-based business environment, including coordination across multiple countries and time zones. Excellent written and spoken English, with C1-level proficiency or higher, and the ability to communicate confidently with US-based and international stakeholders. Strong business acumen, with an understanding of business operations, financial terminology, billing, and commercial processes. Experience preparing executive reports, presentations, trackers, briefing documents, and professional business correspondence. Advanced proficiency in Microsoft 365, particularly Outlook, Word, Excel, PowerPoint, and Teams. Familiarity with project management platforms, CRM systems, and productivity tools. Strong project coordination, planning, organisational, analytical, and problem-solving skills. Proven ability to manage multiple priorities, work independently, exercise sound judgement, and maintain exceptional accuracy and attention to detail. High levels of professionalism, discretion, integrity, and confidentiality. A strong secondary-school academic background, preferably within an English-medium or international curriculum. Ability and willingness to work a standard schedule aligned with US business hours. What We Offer Work Model: Onsite role based in Cairo, working a standard schedule aligned with US business hours. Executive Exposure: The opportunity to work directly with an experienced Chief Operating Officer of a reputable US organisation. Global Experience: Exposure to international stakeholders, business functions, and commercial operations. Development: Access to ongoing learning and development opportunities within a growing global organisation.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Management, or a related field from a recognised university. Proven experience as an Executive Assistant, Operations Coordinator, Project Coordinator, or in a similar senior business support role. Demonstrated experience providing direct support to a Chief Operating Officer, C-suite executive, or senior business leader. Experience working within a multinational, international, or US-based business environment, including coordination across multiple countries and time zones. Excellent written and spoken English, with C1-level proficiency or higher, and the ability to communicate confidently with US-based and international stakeholders. Strong business acumen, with an understanding of business operations, financial terminology, billing, and commercial processes. Experience preparing executive reports, presentations, trackers, briefing documents, and professional business correspondence. Advanced proficiency in Microsoft 365, particularly Outlook, Word, Excel, PowerPoint, and Teams. Familiarity with project management platforms, CRM systems, and productivity tools. Strong project coordination, planning, organisational, analytical, and problem-solving skills. Proven ability to manage multiple priorities, work independently, exercise sound judgement, and maintain exceptional accuracy and attention to detail. High levels of professionalism, discretion, integrity, and confidentiality. A strong secondary-school academic background, preferably within an English-medium or international curriculum. Ability and willingness to work a standard schedule aligned with US business hours.</p>