وظائف Philips Health Systems

<p>The Service Manager is responsible for managing complex service delivery operations, overseeing the execution of service plans, and ensuring that services meet or exceed client expectations. The role coordinates with internal teams to resolve service issues, driving continuous improvement initiatives, and maintaining high levels of customer satisfaction. The role analyzes service delivery metrics, identifies trends and opportunities for optimization, and implements strategies to enhance service efficiency and effectiveness.</p><p>Your Role:</p><ul><li>Leads complex service delivery projects, coordinating cross-functional teams and resources to ensure that services are delivered on time, within scope, and according to budgetary requirements.</li><li>Service Manager leads the Field Service engineers and actively supports their growth within the organization.</li><li>Develops and maintains strong relationships with key customers, acting as a trusted advisor to understand their evolving needs and ensuring that service delivery aligns with their business objectives.</li><li>Applies specialized knowledge in breadth and/or depth to a variety of issues and projects within the team, ensuring effective solutions and innovative approaches to complex challenges.</li><li>Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance.</li><li>Analyzes service performance data to identify trends, optimize processes, and implement strategic improvements that enhance service efficiency, quality, and customer satisfaction.</li><li>Oversees the end-to-end service delivery lifecycle, from project initiation and planning through to execution and post-delivery review, ensuring all milestones and deliverables are met.</li><li>Manages service delivery risks by proactively identifying potential issues, developing mitigation strategies, and coordinating with internal teams to ensure continuous service improvement.</li><li>Ensures that all service delivery activities comply with contractual obligations, industry regulations, and internal quality standards, maintaining a strong focus on operational excellence.</li><li>Facilitates regular client meetings to review service performance, address concerns, and discuss opportunities for service enhancements, fostering a collaborative partnership with customers.</li><li>Prepares and delivers detailed reports and presentations to senior management, providing insights into service delivery performance, challenges, and recommendations for future improvements.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor' / master s degree in healthcare, Engineering, Business Administration or equivalent.</li><li>Minimum 7 years of experience within Service Delivery -Management or Customer Relationship Management in Medical Devices Industry or equivalent.</li><li>Minimum 5 years of experience in MR /CT modality</li><li>Experience with customer service management/biomedical with team leading experience.</li><li>Customer focused &amp; High Commitment to patient safety and quality.</li><li>Role model (Responsive, High discipline, agile and have high consistency in delivering results).</li><li>Have the skills, ability to lead, inspire &amp; develop high talented professional team members, and being open to feedback for driving results and fostering team engagement &amp; positive performance culture.</li><li>Have excellent analytical skills to solve problems and to make decisions on spot, as well as being able to articulate complex procedures by thinking laterally and offer creative solutions.</li><li>Fluency in English, verbal and written in addition to local language.</li></ul>

<p>As a Credit and Collection Manager (Arabic Speaker) you will coordinate and follow through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts.</p><p><b>Your Role:</b></p><ul><li>Assess and establish credit limits for new customers based on risk analysis and financial evaluations in line with company credit policy.</li><li>Facilitate order releases by managing credit approvals and ensuring compliance with established credit limits</li><li>Oversee and strategically manage the credit and collection activities of significant customers and distributors.</li><li>Provide leadership and guidance to a team of credit and collections specialists, ensuring effective and efficient operations.</li><li>Handle and resolve disputes related to credit and collections, maintaining positive customer relationships.</li><li>Develop and maintain forecasts of accounts receivable and overdue payments, supporting financial planning.</li><li>Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off</li><li>Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises; or claim payments from intermediary (when collections are executed by 3rd parties - limited to some collectors)</li><li>Reporting any disputed/ short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution/payment</li><li>Performing customer account reconciliation including support to 3rd party cash application team for clearing customer payments and credit item</li><li>Support and develop accounts receivable lean process improvements, and Master data quality.</li><li>You will be the team member of Credit and Collection team and will be reporting to Credit and Collection Manager META region.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Collections experience is desirable.</li><li>Background in F&amp;A, Economics or Business Administration</li><li>Customer service focus</li><li>Determination to achieve excellent results.</li><li>Preferably SAP and Customer Master data process knowledge</li><li>Preferably has experience in Gulf and Levant Market.</li><li>Healthcare sector experience is a strong asset for this role.</li><li>Excellent communication and negotiation skills</li><li>Fluency in Arabic and English is mandatory.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support day-to-day shipment, inventory, and delivery activities. Track shipments help reconcile inventory between Philips &amp; 3rd party provider systems, coordinate with service providers (customs brokers, carriers, 3PLs) and internal teams (project, finance, sending party and other Philips stakeholders) to ensure on-time delivery.</p><p>Your Role: Monitor inbound and outbound shipments and update status until delivery. Assist with goods inspections and basic inventory checks at 3PL sites. Reconcile stock between SAP and 3PL WMS and report discrepancies. Help investigate and document inventory differences (damage, loss, missing items). Coordinate with customs brokers, carriers, and importers to gather required documents for customs clearance. Consistent update and share delivery status reports with stakeholders. Work with internal teams (project management, finance, order management) to resolve delivery or inventory issues. Follow standard operating procedures and meet timelines and quality expectations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree (supply chain, logistics, business or similar) or equivalent experience. Minimum ,~1 3 years in logistics, distribution, or supply chain operations. Good verbal and written communication skills; customer-oriented. Reliable time and deadline management; follows up consistently. Comfortable comparing and analyzing Excel reports and other tools. Experience coordinating with customs brokers, carriers, and 3PLs or willingness to learn. Basic knowledge of SAP or other inventory/WMS systems is a plus. Problem-solving mindset, attention to detail, and ability to work under pressure. Fluent in English.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Title</b> Customer Project Manager Job Description The Customer Project Manager is responsible for leading the execution of complex tasks to ensure deliverables meet customer expectations, timelines, budgets, and quality standards. The role provides expert guidance on technical and operational issues, resolving advanced problems to maintain high customer satisfaction, operating with limited supervision. The role builds effective relationships with internal and external partners, develops comprehensive project plans, and coordinates cross-functional teams. The role analyzes performance data for strategic insights, handles high-level risks and change requests, and oversees the technical integration of products. The role supports presales with technical expertise and ensures effective stakeholder communication.</p><p>Your Role: Managing and supporting effective and efficient the planning and execution of the order realization process and overall responsible to ensure sales recognition with District/cluster Managers for the assigned countries Effectively communicates to internal and external stakeholders, engages people and conducts critical messages, Ensure seamless linkage &amp; communication loop between clusters, district manager, distributors, regional supply chain manager Identifies opportunities for performance improvement within own group and related environment using Lean tools and continuous improvement. Customer satisfaction with the installation and delivery process, Has a solid understanding of Customer needs Execute on the project management processes according to plan and in line with the blueprint processes, Ensure proper projects documentation. Active involvement in the Order Acquisition Process (OAP) Manage inventory within the district targets (vs MAT sales) commercial, demo and aged for the assigned countries Manage 3rd party purchasing (materials and services) related to equipment sales Ensure seamless data accuracy in PSA and CPMD (project management tools) Manage risks related to sales recognition and Order Realization Process (ORP) whilst working with supply chain Manager Full ownership of escalations from customer and distributors via the proper channels and following the escalation process Coordinate customer acceptance and handover with supply chain Manager Ensure full compliance with all Business and Q&amp;R policies and procedures. Ensure project execution is within the budget. Maintain normative reservation up to date for assigned countries Forecasted and actual Market Cycle Time (MCT) within the norms Schedule stability performance and review Run the weekly / bi-weekly / Monthly cadence with distributors, drive and track actions for assigned countries Demand planning monthly submission for assigned countries and weekly S&amp;OE process data flow. Full ownership of Frozen Period process in the assigned countries Support Philips channel partners in assigned countries with project management topics (Know How, technical support, Layouts, calculation, etc )</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You are the right fit if;</p><p>Bachelor's / master's degree in business administration, Engineering, Science or equivalent.</p><p>Around 8 years' experience in healthcare sector, mainly in managing, executing projects preferably in Medical Imaging products</p><p>Excellent communication and stakeholder management skills</p><p>Knowledge of Lean, value stream and process management to drive improvements and to solve complex problems</p><p>Excellent command of English both spoken and written is a must</p><p></p></section>