وظائف NOVOTEL

<p>Sort all the correspondence in the order of priority and process the reservation to the set standard<br> Input, modify or cancel phone reservations into the system direcly and file accordingly<br> Access the GDS / CRS / Internet regularly and input these reservations into the system<br> Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.<br> File all correspondence in a chronological and alphabetical order on a daily basis.<br> Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled.<br> Acquaint self with regular callers and acknowldge them by name.<br> Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM.<br> Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.<br> Ascertain callers needs though open ended questions and try to sell higher yield rooms.<br> Use the correct guest history when making a reservation.<br> Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.<br> Refer to the Credit Manager if credit facilities are required.<br> Obtain approval from the Front Desk for same day reservation or on near sell-out dates.<br> Refer requests for extension or change of payment for in-house guests to Front Desk.<br> Perform any other duties that may be assigned from time to time by the management.</p><p><strong>Desired Candidate Profile</strong></p><p> Good interpersonal skills and self-confident.<br> Guest oriented and service minded, with attention to quality.<br> Good sales skills.<br> Dynamic.<br> Good presentation.<br> A thorough and organized approach.</p>

<p><strong>Customer invoicing and intercompany accounting</strong> (posting invoices, posting manual ICO recharge invoices, sending dunning letters to the customers;</p><p><strong>Invoice booking and sales reconciliation</strong> (daily posting sales converters and interface invoices, sales reconciliation, resolving issues with missing invoices);</p><p><strong>Bank statement booking and cash allocation</strong> (daily Bank Statements import, posting and reconciliation, collecting money by direct debit process, preparing unallocated cash reports, analyzing unallocated cash);</p><p><strong>Month-end activities</strong> (ensuring all bank statements have been posted, monthly bank reconciliation, sales reconciliation, accruals posting, bad debt calculation);</p><p><strong>Knowledge maintenance</strong> (updating process catalogues and propose adequate changes in cooperation with proper company departments);</p><p><strong>Transition involvement</strong> (participation in knowledge transfer meetings/checkpoints meetings together with Team Leader, preparing AR process overview for the business, highlighting and resolving issues encountered during transition);</p><p><strong>Improvement process</strong> (continuously seek improvement opportunities for executed activities &amp; highlight potential improvements);</p><p><strong>Stakeholder management.</strong> </p><p>Creation of new customer (via csv import or manually)<br>Modification of existing customers (VAT group correction, Parent/child payer)<br>Support for less experienced co-workers</p><ul></ul>

<ul><li>To balance and audit all Front Office postings and settlements.</li><li>To verify that all departments have posted all their revenues.</li><li>To verify, monitor and review all hotel reports and night audit reports.</li><li>To be responsible for month-end deadlines and schedules.</li><li>To reply to the Credit Card Charge Backs from Network International and American Express and response to all Credit Card inquiries.</li><li>To reconcile Credit Card Commissions on a daily basis.</li><li>To reconcile the food and beverage point of sale system, for each outlet, to the PMS system and where necessary, record and adjust entries.</li><li>To monitor front office rebates. Review and balance rebates, paid outs, miscellaneous charges and staff charges to the Property Management System and ensure that each account is properly authorized and has relevant explanations.</li><li>To review F&amp;B voids to verify authorization and adequate back-up information.</li><li>To prepare daily operational package that is routed to GM, Controller, F&amp;B Director, &amp; Revenue Director.</li><li>To Follow-up and report any notes raised by any signatories.</li><li>To assist with month-end closing and subsequent analysis of bank accounts and other balance sheet accounts as directed by the Accountant.</li><li>To prepare month end Income journal entries, according to the policy and using standard templates</li><li>To assist the General Cashier in performing surprise float counts.</li><li>To report any problems or discrepancies to the Audit Supervisor/Accountant on a daily basis.</li><li>To replace Audit supervisor in his/her absence.</li><li>To complete various other accounting tasks and duties as required by accounting management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Accounting, Finance, or a related field</li><li>Minimum of 2 years of experience in income auditing or a similar role, preferably in the hospitality industry</li><li>Proficiency in financial management software, including Sun System, Opera, Micros, and Vision</li><li>Strong analytical and problem-solving skills with a keen eye for detail</li><li>Advanced proficiency in Microsoft Excel and other financial software applications</li><li>In-depth knowledge of accounting principles, auditing procedures, and financial reporting standards</li><li>Excellent organizational skills with the ability to manage multiple priorities efficiently</li><li>Strong communication skills to interact effectively with various departments and stakeholders</li><li>Ability to work independently and as part of a team in a fast-paced environment</li><li>Commitment to maintaining confidentiality and adhering to ethical standards in financial practices</li></ul>

<p>We are seeking an enthusiastic and innovative Digital Marketing Executive to join our dynamic team . As a key member of our marketing department, you will be responsible for developing and implementing effective digital marketing strategies to drive brand awareness, engage customers, and generate leads.</p><ul><li>Develop and execute comprehensive digital marketing campaigns across various platforms, including social media, email, and search engines</li><li>Manage and optimize paid advertising campaigns on platforms such as Google Ads, Facebook Ads, and LinkedIn Ads</li><li>Implement SEO/SEM strategies to improve organic search rankings and drive website traffic</li><li>Create and curate engaging content for social media channels, blogs, and email marketing campaigns</li><li>Analyze campaign performance using analytics tools and provide data-driven insights to improve marketing effectiveness</li><li>Collaborate with cross-functional teams to ensure consistent brand messaging across all digital channels</li><li>Stay up-to-date with the latest digital marketing trends and best practices, recommending innovative approaches to enhance our online presence</li><li>Monitor competitor activities and industry developments to identify new opportunities for growth</li><li>Manage project timelines and budgets efficiently to meet marketing objectives</li><li>Prepare regular reports on marketing metrics and present findings to stakeholders</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Marketing, Digital Marketing, or a related field</li><li>0-1 years of experience in digital marketing, with a proven track record of successful campaigns</li><li>Proficiency in digital marketing platforms, including Google Ads, Facebook Ads, and LinkedIn Ads</li><li>Strong knowledge of SEO/SEM principles and best practices</li><li>Experience with content marketing, email marketing, and social media marketing strategies</li><li>Expertise in using analytics tools such as Google Analytics and social media insights</li><li>Familiarity with project management tools and methodologies</li><li>Google Ads certification preferred</li><li>Excellent written and verbal communication skills</li><li>Strong analytical and data-driven decision-making abilities</li><li>Creative mindset for developing innovative marketing campaigns</li><li>Ability to work efficiently in a fast-paced, collaborative environment</li><li>Detail-oriented with excellent organizational skills</li><li>Customer-focused approach to marketing strategies</li><li>Goal-oriented with a track record of meeting or exceeding targets</li><li>Up-to-date knowledge of current digital marketing trends and best practices</li></ul>

<p>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</p><p>Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service</p><p>Meet and greet VIP guests personally</p><p>Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</p><p>Prepare compendiums prior guest arrival and check-into system if necessary</p><p>Maintain close contact with Airport Concierge for new arrivals and departures</p><p>Update and maintain repeat guest history system</p><p>Promote Inter-Hotel sales and in-house facilities</p><p>Send prepared welcome cards and amenities to room prior to guest arrival</p><p>Attend to special requests by guests</p><p>Handle guest complaints and refer them as necessary, follow up on corrective action</p><p>Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests</p><p>Prepare requisitions for amenities on a timely basis</p><p>Performs related duties and special projects assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Associate degree or diploma in Hotel Management, Hospitality, or equivalent professional qualification</p><p>Minimum 2 years of professional experience in Guest Relations, Front Desk Operations, or Customer Service roles within a hospitality environment</p><p>Fluent English language proficiency (written and verbal).</p><p>Excellent interpersonal and communication skills with the ability to engage diverse guests and colleagues</p><p>Strong organizational and time management abilities with meticulous attention to detail</p><p>Demonstrated ability to manage stress effectively and remain resilient in fast-paced environments</p><p>Proven team collaboration skills and a genuine commitment to supporting colleagues</p><p>Professional presentation standards and impeccable personal grooming habits</p><p>Proficiency with hotel property management systems and basic computer applications</p><p>Experience with Opera property management system or similar hospitality software</p><p>Certification in hospitality customer service or guest relations</p><p>Experience in a luxury or upscale hotel environment</p><p>Demonstrated initiative in creating personalized guest experiences and identifying service opportunities</p><p>Strong conflict resolution and problem-solving capabilities</p><p>Cultural awareness and sensitivity in a multicultural workplace setting</p>

<b>Company Description </b><br> <p>The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes<br> </p> <br> <div><b>Job Description</b></div> <br> <p>The purpose of the accountant role is to ensure our financial processes and tax strategies are optimized, accurate, and adhere to the highest standards. The accountant will be responsible for preparing financial statements, conducting audits and ensuring tax filings are completed accurately and on time all critical components of our success and long-term stability.</p> <p>Job Duties and Responsibilities</p> <ul> <li>Ensure accurate financial reporting and tax management</li> <li>Prepare timely and accurate financial statements</li> <li>Audit internal financial processes and documents to ensure their accuracy</li> <li>Manage tax filings to ensure they're complete and submitted on time</li> <li>Use QuickBooks for bookkeeping and efficient financial management</li> </ul> <br> <div><b>Qualifications</b></div> <br> <p>Required Qualifications</p> <ul> <li>Strong understanding of financial reporting</li> <li>Expertise in tax management</li> <li>Ability to prepared financial statements meticulously</li> <li>Experienced in conducting audits</li> <li>Proven track record of accurate tax filing</li> <li>Proficient in QuickBooks</li> <li>In-depth understanding of tax regulations</li> </ul> <b><br> </b><div><b>Additional Information</b></div> <br> <ul> <li>You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.</li> <li>The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:</li> <li>Understanding the Job</li> <li>Taking Responsibility</li> <li>Recognizing Differences</li> <li>Customer Focus</li> <li>Adaptability</li> <li>Teamwork</li> </ul>

<p>The Food Safety &amp; Hygiene Supervisor is responsible for establishing, monitoring, and maintaining the highest standards of food safety, sanitation, and hygiene across all Food &amp; Beverage outlets, kitchens, banqueting, and storage facilities at Novotel Cairo Airport. This role ensures full compliance with Accor s ALLSAFE standards, HACCP, ISO 22000 principles, and local regulations set by the Egyptian National Food Safety Authority (NFSA).</p><p>Key Responsibilities</p><ul><li>Hygiene &amp; HACCP Compliance</li><li>Conduct daily inspections of all kitchens, food preparation areas, guest outlets, store rooms, and stewarding facilities to ensure strict hygiene standards.</li><li>Monitor critical control points (CCPs) including food storage temperatures, cooking/cooling logs, defrosting procedures, and cross-contamination risks.</li><li>Oversee personal hygiene standards for all food handlers (uniforms, hair restraints, handwashing practices, and health certificates).</li><li>Ensure proper chemical usage, dosing, and safety data sheet (SDS) compliance across kitchen and stewarding areas.</li><li>Audits &amp; Lab Testing</li><li>Coordinate regular third-party audits (e.g., Cristal, Bureau Veritas, SGS) and internal Accor hygiene assessments.</li><li>Manage routine microbiological testing for food samples, surface swabs, ice machines, and water quality in coordination with accredited laboratories.</li><li>Supervise the integrated Pest Control management program, reviewing technician reports and following up on recommended preventive actions.</li><li>Training &amp; Education</li><li>Develop and deliver mandatory Food Safety and Personal Hygiene training programs for all new hires and existing kitchen/F&amp;B staff.</li><li>Maintain comprehensive training logs in coordination with the Talent &amp; Culture department to satisfy audit requirements.</li><li>Supplier Quality &amp; Receiving</li><li>Inspect receiving dock operations to verify supplier delivery conditions, vehicle hygiene, product temperatures, and expiry dates.</li><li>Participate in supplier audits and quality reviews in coordination with the Purchasing department.</li><li>Documentation &amp; Incident Management</li><li>Maintain up-to-date HACCP documentation, corrective action logs, and audit reports.</li><li>Investigate any guest complaints or internal incidents related to food safety, implementing immediate corrective and preventive actions.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Food Science, Microbiology, Environmental Health, Hospitality Management, or a related field.</p><p>Experience: Minimum 2 3 years of experience in a food safety/hygiene role within a 4-star or 5-star international hotel chain.</p><p>Certifications: Certified HACCP Level 3 or 4, ISO 22000 Internal Auditor certification preferred.</p><p>Knowledge: Deep understanding of Egyptian National Food Safety Authority (NFSA) regulations and Accor hygiene standards.</p><p>Languages: Fluent in Arabic and English (written and spoken).</p><p>Skills: Strong observational skills, detail-oriented, and effective communication and coaching capabilities.</p><p>Additional Information experience is an asset Prior experience working with Opera or a related system Fluency in English additional languages are a plus</p>

<strong>Company Description<br><br></strong>The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes<br><br><strong>Job Description<br><br></strong><ul><li> Sort all the correspondence in the order of priority and process the reservation to the set standard</li><li> Input, modify or cancel phone reservations into the system direcly and file accordingly</li><li> Access the GDS / CRS / Internet regularly and input these reservations into the system</li><li> Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.</li><li> File all correspondence in a chronological and alphabetical order on a daily basis.</li><li> Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled.</li><li> Acquaint self with regular callers and acknowldge them by name.</li><li> Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM.</li><li> Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.</li><li> Ascertain callers needs though open ended questions and try to sell higher yield rooms.</li><li> Use the correct guest history when making a reservation.</li><li> Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.</li><li> Refer to the Credit Manager if credit facilities are required.</li><li> Obtain approval from the Front Desk for same day reservation or on near sell-out dates.</li><li> Refer requests for extension or change of payment for in-house guests to Front Desk.</li><li> Perform any other duties that may be assigned from time to time by the management.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li> Good interpersonal skills and self-confident.</li><li> Guest oriented and service minded, with attention to quality.</li><li> Good sales skills.</li><li> Dynamic.</li><li> Good presentation.</li><li> A thorough and organized approach.</li></ul>

<strong>Company Description<br><br></strong>The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.<br><br>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.<br><br>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!<br><br>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.<br><br>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.<br><br><strong>Job Description<br><br></strong><strong>Customer invoicing and intercompany accounting</strong> (posting invoices, posting manual ICO recharge invoices, sending dunning letters to the customers;<br><br><strong>Invoice booking and sales reconciliation</strong> (daily posting sales converters and interface invoices, sales reconciliation, resolving issues with missing invoices);<br><br><strong>Bank statement booking and cash allocation</strong> (daily Bank Statements import, posting and reconciliation, collecting money by direct debit process, preparing unallocated cash reports, analyzing unallocated cash);<br><br><strong>Month-end activities</strong> (ensuring all bank statements have been posted, monthly bank reconciliation, sales reconciliation, accruals posting, bad debt calculation);<br><br><strong>Knowledge maintenance</strong> (updating process catalogues and propose adequate changes in cooperation with proper company departments);<br><br><strong>Transition involvement</strong> (participation in knowledge transfer meetings/checkpoints meetings together with Team Leader, preparing AR process overview for the business, highlighting and resolving issues encountered during transition);<br><br><strong>Improvement process</strong> (continuously seek improvement opportunities for executed activities &amp; highlight potential improvements);<br><br><strong>Stakeholder management.<br><br></strong>Creation of new customer (via csv import or manually)<br><br>Modification of existing customers (VAT group correction, Parent/child payer)<br><br>Support for less experienced co-workers<br><br>Additional Information<br><br><ul><li>Employee benefit card offering discounted rates at Accor properties worldwide. </li><li>Exclusive Employee and Friends &amp; Family Discounts.</li><li>Opportunity to develop your talent and grow within your property and across the world! </li><li>Complimentary meal during your shift through our Colleague Dining Program.</li><li>Complimentary uniform laundering</li><li>Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks.</li><li>Opportunity to develop your talent through coaching and our Leadership Mentoring Programs.</li></ul>

<strong>Company Description<br><br></strong>The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.<br><br>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.<br><br>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!<br><br>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.<br><br>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.<br><br><strong>Job Description<br><br></strong><ul><li>To balance and audit all Front Office postings and settlements.</li><li>To verify that all departments have posted all their revenues.</li><li>To verify, monitor and review all hotel reports and night audit reports.</li><li>To be responsible for month-end deadlines and schedules.</li><li>To reply to the Credit Card Charge Backs from Network International and American Express and response to all Credit Card inquiries.</li><li>To reconcile Credit Card Commissions on a daily basis.</li><li>To reconcile the food and beverage point of sale system, for each outlet, to the PMS system and where necessary, record and adjust entries.</li><li>To monitor front office rebates. Review and balance rebates, paid outs, miscellaneous charges and staff charges to the Property Management System and ensure that each account is properly authorized and has relevant explanations.</li><li>To review F&amp;B voids to verify authorization and adequate back-up information.</li><li>To prepare “daily operational package” that is routed to GM, Controller, F&amp;B Director, &amp; Revenue Director.</li><li>To Follow-up and report any notes raised by any signatories.</li><li>To assist with month-end closing and subsequent analysis of bank accounts and other balance sheet accounts as directed by the Accountant.</li><li>To prepare month end Income journal entries, according to the policy and using standard templates</li><li>To assist the General Cashier in performing surprise float counts.</li><li>To report any problems or discrepancies to the Audit Supervisor/Accountant on a daily basis.</li><li>To replace Audit supervisor in his/her absence.</li><li>To complete various other accounting tasks and duties as required by accounting management.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor's degree in Accounting, Finance, or a related field</li><li>Minimum of 2 years of experience in income auditing or a similar role, preferably in the hospitality industry</li><li>Proficiency in financial management software, including Sun System, Opera, Micros, and Vision</li><li>Strong analytical and problem-solving skills with a keen eye for detail</li><li>Advanced proficiency in Microsoft Excel and other financial software applications</li><li>In-depth knowledge of accounting principles, auditing procedures, and financial reporting standards</li><li>Excellent organizational skills with the ability to manage multiple priorities efficiently</li><li>Strong communication skills to interact effectively with various departments and stakeholders</li><li>Ability to work independently and as part of a team in a fast-paced environment</li><li>Commitment to maintaining confidentiality and adhering to ethical standards in financial practices<br><br></li></ul>Additional Information<br><br><ul><li>Employee benefit card offering discounted rates at Accor properties worldwide. </li><li>Exclusive Employee and Friends &amp; Family Discounts.</li><li>Opportunity to develop your talent and grow within your property and across the world! </li><li>Complimentary meal during your shift through our Colleague Dining Program.</li><li>Complimentary uniform laundering</li><li>Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks.</li><li>Opportunity to develop your talent through coaching and our Leadership Mentoring Programs.</li></ul>

<strong>Company Description<br><br></strong>Novotel Cairo Airport hotel is a 4-star hotel located just 5 minutes from the airport and 22 KM from downtown Cairo. The hotel offers a beautiful balance of convenience and comfort with modern soundproofed rooms, a courtyard, pool, and all-day dining options.<br><br><strong>Job Description<br><br></strong><strong>ABOUT THE ROL</strong><strong>E<br><br></strong><ul><li>Health, Safety &amp; Compliance : Ensure compliance with hotel policies, hygiene standards, workplace safety, and sanitation procedures for brand audits, health inspections (HACCP), and internal quality assessments.</li><li>Operational Management : Manage the operations for all sections, by cooperate with Front Office, Engineering also Pest Control to follow up defect issue and room status.</li><li>Quality Assurance &amp; Guest Experience : Maintain high guest satisfaction scores related to cleanliness and room condition, for VIP rooms, long-stay guests, and special events to receive heartfelt attention and preparation.</li><li>Team Leadership &amp; Development : Prepare manpower planning based on occupancy and operational needs by promote teamwork, discipline, and positive working culture.</li><li>Financial &amp; Inventory Control : Manage housekeeping expenses, supplies, inventory and support cost-saving and sustainability initiatives without compromising service quality.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>YOUR SKILLS &amp; EXPERIENCES<br><br></strong><ul><li>Minimum 3 years of experience in housekeeping leadership within hotel industry.</li><li>Strong leadership, communication, and organizational skills.</li><li>Good understanding of housekeeping operations including pest control, international hotel standards, HACCP, Brand Audits, and Sustainability Actions.</li><li>High Integrity and Innovative.<br><br></li></ul>Additional Information<br><br><ul><li>Fast-paced hotel restaurant environment.</li><li>Standing for extended periods.</li><li>May be exposed to varying temperatures and noise levels.</li></ul>