Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service

Meet and greet VIP guests personally

Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.

Prepare compendiums prior guest arrival and check-into system if necessary

Maintain close contact with Airport Concierge for new arrivals and departures

Update and maintain repeat guest history system

Promote Inter-Hotel sales and in-house facilities

Send prepared welcome cards and amenities to room prior to guest arrival

Attend to special requests by guests

Handle guest complaints and refer them as necessary, follow up on corrective action

Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

Prepare requisitions for amenities on a timely basis

Performs related duties and special projects assigned

Desired Candidate Profile

Associate degree or diploma in Hotel Management, Hospitality, or equivalent professional qualification

Minimum 2 years of professional experience in Guest Relations, Front Desk Operations, or Customer Service roles within a hospitality environment

Fluent English language proficiency (written and verbal).

Excellent interpersonal and communication skills with the ability to engage diverse guests and colleagues

Strong organizational and time management abilities with meticulous attention to detail

Demonstrated ability to manage stress effectively and remain resilient in fast-paced environments

Proven team collaboration skills and a genuine commitment to supporting colleagues

Professional presentation standards and impeccable personal grooming habits

Proficiency with hotel property management systems and basic computer applications

Experience with Opera property management system or similar hospitality software

Certification in hospitality customer service or guest relations

Experience in a luxury or upscale hotel environment

Demonstrated initiative in creating personalized guest experiences and identifying service opportunities

Strong conflict resolution and problem-solving capabilities

Cultural awareness and sensitivity in a multicultural workplace setting