Sort all the correspondence in the order of priority and process the reservation to the set standard
Input, modify or cancel phone reservations into the system direcly and file accordingly
Access the GDS / CRS / Internet regularly and input these reservations into the system
Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.
File all correspondence in a chronological and alphabetical order on a daily basis.
Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled.
Acquaint self with regular callers and acknowldge them by name.
Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM.
Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.
Ascertain callers needs though open ended questions and try to sell higher yield rooms.
Use the correct guest history when making a reservation.
Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.
Refer to the Credit Manager if credit facilities are required.
Obtain approval from the Front Desk for same day reservation or on near sell-out dates.
Refer requests for extension or change of payment for in-house guests to Front Desk.
Perform any other duties that may be assigned from time to time by the management.

Desired Candidate Profile

Good interpersonal skills and self-confident.
Guest oriented and service minded, with attention to quality.
Good sales skills.
Dynamic.
Good presentation.
A thorough and organized approach.