وظائف Jet2.com and Jet2holidays

<strong><em>Jet2holidays</em></strong><em> is coming to Egypt in February 2027 and we’re looking for passionate Airport Representatives to join our team!<br><br></em><em>As a valued member of our <strong>Jet2holidays</strong> Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal &amp; external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.<br><br></em><strong>What do we offer you?<br><br></strong>We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:<br><br><ul><li>Excellent Salary</li><li>Local Employment Contract via our Local Agent (start date from 04.02.27)</li><li>Fully paid training and IT equipment provided</li><li>Monthly 1-to-1 meetings with your Team Leader</li><li>Career growth across Jet2.com &amp; Jet2holidays</li><li>Weekly time off</li><li>Monthly rosters shared in advance</li><li>Recommend a Friend bonus scheme<br><br><br></li></ul><strong>What will I do?<br><br></strong>As an <strong>Airport Representative</strong>, you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver <strong>VIP industry leading customer service</strong>. You’ll be at the heart of <strong>creating memories</strong> for our customers.<br><br><ul><li>Create Memories<br><br><br></li></ul>Greet every customer with a warm welcome with our famous <strong><em>Jet2holidays</em></strong> smile. You will make our customers journey memorable from the very start.<br><br><ul><li>Take Responsibility<br><br><br></li></ul>Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.<br><br><ul><li>Be Present<br><br><br></li></ul>Represent <strong><em>Jet2holidays</em></strong> in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer &amp; holiday information using our internal systems on a tablet device, create and distribute welcome packs &amp; deliver information verbally onboard the transfer coaches.<br><br><ul><li>Work as One Team<br><br><br></li></ul>Work closely with our transfers providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.<br><br><strong>What do I need?<br><br></strong><ul><li>Right to Work Documents<br><br><br></li></ul>As we employ on local contracts, you will already hold full right to work documents for <strong>Egypt</strong>.<br><br><em>(Egyptian National ID card or Egyptian Passport)<br><br></em><ul><li>Travel &amp; Accommodation<br><br><br></li></ul>You will already be living in Egypt with your own accommodation. You’ll need to be able to get to the airport at any time – day or night.<br><br><ul><li>Flexibility<br><br><br></li></ul>We aim to provide your roster 4 weeks in advance. Your roster will include early starts, late finishes, split shifts &amp; weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.<br><br><ul><li>Skills &amp; Experience<br><br><br></li></ul>Customer service experience is a plus, but not essential. You must be solution orientated, friendly &amp; positive, confident and comfortable to use <strong>digital systems</strong> (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.<br><br><strong>What can I expect after I have applied?<br><br></strong>Once your application has been reviewed by our Talent Acquisition Team, if successful, you will progress to the final stage, an in-person interview with our <strong><em>Jet2holidays</em></strong> Destination Management team.<br><br>Want to know more about the role? Click the link below!<br><br>Jet2holidays Airport Representative (also known as Airport Customer Helper) - Video<br><br>To meet some of our amazing team and for a peek into life at <strong><em>Jet2holidays</em></strong>, follow our Facebook Page: Jet2Careers Overseas<br><br>Ready for Take off? Join the <strong>UK’s Number One Tour Operator</strong>!

<strong>Join <em>Jet2holidays</em>’ Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.<br><br></strong>We have a fantastic opportunity to join <strong><em>Jet2holidays </em></strong>as an <strong>Airport Team Leader.</strong> In this role you will play a vital part in leading a team of Airport Customer Helpers - Representatives, who are responsible for delivering outstanding customer service, and enhancing our customers airport and transfer experience. You will <strong>work as one team</strong> with internal &amp; external suppliers and <strong>take responsibility </strong>for your teams' performance by regularly reviewing performance metrics using <strong>Management Information (MI) </strong>reports and our <strong>digital systems</strong> to identify areas for improvement and implement action plans.<br><br><strong>What can we offer you?<br><br></strong>We offer our valued colleagues a range of benefits including: -<br><br><ul><li>Local employment contract via our local agent</li><li>Competitive salary</li><li>Coaching, development &amp; career progression across Jet2.com &amp; Jet2holidays</li><li>Recommend a Friend bonus scheme<br><br><br></li></ul><strong>What will you do in the role?<br><br></strong>Supporting Your Manager, You Will Work As One Team With Internal &amp; External Stakeholders To Ensure Your Team Deliver VIP Industry Leading Customer Service To Our All-important Customers During Their Airport Journey. You Will Be Provided With Comprehensive Training To Ensure You<br><br><ul><li>Create Memories for our customers while managing a fast paced and busy airport environment, working closely with the management team from our award-winning airline Jet2.com.</li><li>Take Responsibility for managing any flight disruption, serious emergencies &amp; customer escalations using our in-house digital systems.</li><li>Create &amp; issue monthly rosters alongside our UK based planning team in line with our SLA’s and budget.</li><li>Be present for your team and manage their performance by hosting scheduled in-person &amp; virtual team meetings, delivering training to new and existing members of your team &amp; hold individual monthly 1-1 performance and welfare meetings with your team members.</li><li>Collaborate with the Destination Manager, Agent &amp; Transfer Provider, analysing MI &amp; Customer Feedback daily to drive results and improve CSAT’s and OTP performance as needed.<br><br><br></li></ul>Our <strong>Airport Team Leaders</strong> are well organised and have a flexible approach to the operation. Working hours will vary each month and will include <strong>early starts, late finishes, split shifts </strong>&amp;<strong> working weekends.</strong> As part of our management team, also being on call to support with <strong>disruption serious </strong>and<strong> emergencies. </strong>Resolving<strong> customer escalations </strong>is also a key part of the role.<br><br>Our <strong>Airport Team Leaders</strong> have a genuine passion for the airport experience and always <strong>empower</strong> their team to deliver outstanding customer service. In this position, you will effectively <strong>manage performance</strong> including coaching and development as well as perform a variety of<strong> HR</strong> tasks. You will also possess the ability to deliver under pressure, analyse MI and Data, support your team, have a positive friendly attitude and be confident in IT processes and skills to use in-house <strong>digital systems</strong> daily on a laptop.<br><br><strong>What will you need?<br><br></strong>You will ideally have experience in <strong>Airport/Holiday Operations </strong>or similar. Experience of managing a<strong> customer-facing </strong>team and proven <strong>people management</strong> skills are essential. Conversational level in the local language is also advantageous.<br><br>Please note that this is a physically demanding role as you’ll be supporting <strong>a fast-paced operation</strong> and will constantly be on the move.<br><br>As we employ on <strong>local employment contracts</strong>, you will already hold the full <strong>right to work documentation or be willing to apply for right to work documentation </strong>required for <strong>Egypt </strong>and be living in the destination or willing to relocate and source your <strong>own accommodation</strong><em>. <br><br></em>Due to the level of travel required in the role, you will be required to hold a full and valid <strong>driving licence </strong>and have<strong> your own car with appropriate insurance</strong>. Business Travel expenses are reimbursed.<br><br>To meet some of our team and find out what life is like with <strong><em>Jet2holidays</em></strong> follow us on Facebook: <strong><em>Jet2Careers Overseas<br><br></em></strong>We look forward to your application &amp; you starting your career with <strong><em>Jet2holidays</em></strong>!

<strong>Join <em>Jet2holidays</em>’ Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.<br><br></strong>We have a fantastic opportunity to join <strong><em>Jet2holidays</em></strong> as a <strong>Destination Manager</strong> in <strong>Hurghada</strong><strong>. </strong>As a <strong>Destination Manager</strong>, you will hold the <strong>most senior role</strong> in the destination and play a crucial role in ensuring our customers have a seamless and enjoyable holiday experience. You will manage a team of <strong>Team Leaders</strong> and <strong>Customer Helper - Representatives</strong>, <strong>manage operations at the resort and airport</strong>, and work as one team with <strong>internal and external stakeholders</strong> to deliver outstanding service. You will <strong>take responsibility </strong>for your teams' performance by regularly <strong>reviewing performance metrics</strong> using <strong>Management Information (MI)</strong> reports and our digital systems to identify areas for improvement and <strong>implement action plans</strong>.<br><br><strong>What can we offer you?<br><br></strong>We offer our valued colleagues a range of benefits including: -<br><br><ul><li>Local employment contract via local agent </li><li>Competitive salary, with annual pay review</li><li>Discretionary management bonus scheme</li><li>Monthly Car Allowance</li><li>Coaching, development &amp; career progression across Jet2.com &amp; Jet2holidays</li><li>Recommend a Friend bonus scheme<br><br><br></li></ul><strong>What will you do in the role?<br><br></strong>Reporting Into The Regional Manager Who Is Based Remotely, You Will Have Overall Responsibility For Managing The Planning, Budgeting And Delivery Of The Jet2holidays Service Across Hurghada, Producing Strong Performance And Results Ensuring You<br><br><ul><li>Collaborate with our local agents, transfer providers, hoteliers and senior UK stakeholders to achieve set KPIs ensuring company policies, procedures and service level agreements are met.</li><li>Managing costs and delivering against your budget and customer service metrics.</li><li>Demonstrating effective leadership and taking responsibility for managing all operational disruption, including in destination crisis situations, flight programme delays and customer escalations</li><li>Be Present for your team and manage their performance by hosting scheduled in-person &amp; virtual team meetings, delivering training to new and existing members of your team &amp; hold individual monthly 1-1 performance and welfare meetings</li><li>Propose key business decisions in the destination using available MI, analysing trends as well as utilising your local destination knowledge. </li><li>Monitoring, managing and reporting operational disruption which impacts the customers Jet2holiday experience including building works, local events and industrial action.</li><li>Leading by example displaying role model behaviours and company values in managing and delivering your operation.<br><br><br></li></ul><strong>What will I need?<br><br></strong>The ideal candidate will have prior management experience in <strong>Holiday or Cruise Operations</strong>, with proven ability to <strong>lead large teams</strong>, manage <strong>budgets</strong> and make critical <strong>decisions under tight deadlines</strong>. Strong communication and stakeholder management skills are essential; knowledge of the Arabic language is preferred. IT literacy and the ability to <strong>interpret data and MI</strong> are required.<br><br>As we employ on <strong>local employment contracts</strong>, you will already hold the full <strong>right to work documentation or be willing to apply for right to work documentation </strong>required for <strong>Egypt </strong>and be living in the destination or willing to relocate and source your <strong>own accommodation</strong><em>. <br><br></em>Due to the level of travel required in the role, you will be required to hold a full and valid <strong>driving licence </strong>and have<strong> your own car with appropriate insurance</strong>. Business Travel expenses are reimbursed.<br><br><strong>Apply today to join the UK’s number One Tour Operator!<br><br></strong>Once your application has been reviewed, our <strong><em>Jet2</em></strong> Talent Acquisition Team will contact you to advise you of next steps.<br><br>We look forward to your application &amp; the start of your career with <strong><em>Jet2holidays</em></strong>!

<strong>Join <em>Jet2holidays</em>’ Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.<br><br></strong>We have a fantastic opportunity to join <strong><em>Jet2holidays </em></strong>as an <strong>Airport Team Leader.</strong> In this role you will play a vital part in leading a team of Airport Customer Helpers - Representatives, who are responsible for delivering outstanding customer service, and enhancing our customers airport and transfer experience. You will <strong>work as one team</strong> with internal &amp; external suppliers and <strong>take responsibility </strong>for your teams' performance by regularly reviewing performance metrics using <strong>Management Information (MI) </strong>reports and our <strong>digital systems</strong> to identify areas for improvement and implement action plans.<br><br><strong>What can we offer you?<br><br></strong>We offer our valued colleagues a range of benefits including: -<br><br><ul><li>Local employment contract via our local agent </li><li>Competitive salary</li><li>Coaching, development &amp; career progression across Jet2.com &amp; Jet2holidays</li><li>Recommend a Friend bonus scheme<br><br><br></li></ul><strong>What will you do in the role?<br><br></strong>Supporting Your Manager, You Will Work As One Team With Internal &amp; External Stakeholders To Ensure Your Team Deliver VIP Industry Leading Customer Service To Our All-important Customers During Their Airport Journey. You Will Be Provided With Comprehensive Training To Ensure You<br><br><ul><li>Create Memories for our customers while managing a fast paced and busy airport environment, working closely with the management team from our award-winning airline Jet2.com.</li><li>Take Responsibility for managing any flight disruption, serious emergencies &amp; customer escalations using our in-house digital systems.</li><li>Create &amp; issue monthly rosters alongside our UK based planning team in line with our SLA’s and budget.</li><li>Be present for your team and manage their performance by hosting scheduled in-person &amp; virtual team meetings, delivering training to new and existing members of your team &amp; hold individual monthly 1-1 performance and welfare meetings with your team members.</li><li>Collaborate with the Destination Manager, Agent &amp; Transfer Provider, analysing MI &amp; Customer Feedback daily to drive results and improve CSAT’s and OTP performance as needed.<br><br><br></li></ul>Our <strong>Airport Team Leaders</strong> are well organised and have a flexible approach to the operation. Working hours will vary each month and will include <strong>early starts, late finishes, split shifts </strong>&amp;<strong> working weekends.</strong> As part of our management team, also being on call to support with <strong>disruption serious </strong>and<strong> emergencies. </strong>Resolving<strong> customer escalations </strong>is also a key part of the role.<br><br>Our <strong>Airport Team Leaders</strong> have a genuine passion for the airport experience and always <strong>empower</strong> their team to deliver outstanding customer service. In this position, you will effectively <strong>manage performance</strong> including coaching and development as well as perform a variety of<strong> HR</strong> tasks. You will also possess the ability to deliver under pressure, analyse MI and Data, support your team, have a positive friendly attitude and be confident in IT processes and skills to use in-house <strong>digital systems</strong> daily on a laptop.<br><br><strong>What will you need?<br><br></strong>You will ideally have experience in <strong>Airport/Holiday Operations </strong>or similar. Experience of managing a<strong> customer-facing </strong>team and proven <strong>people management</strong> skills are essential. Conversational level in the local language is also advantageous.<br><br>Please note that this is a physically demanding role as you’ll be supporting <strong>a fast-paced operation</strong> and will constantly be on the move.<br><br>As we employ on <strong>local employment contracts</strong>, you will already hold the full <strong>right to work documentation or be willing to apply for right to work documentation </strong>required for <strong>Egypt </strong>and be living in the destination or willing to relocate and source your <strong>own accommodation</strong><em>. <br><br></em>Due to the level of travel required in the role, you will be required to hold a full and valid <strong>driving licence </strong>and have<strong> your own car with appropriate insurance</strong>. Business Travel expenses are reimbursed.<br><br>To meet some of our team and find out what life is like with <strong><em>Jet2holidays</em></strong> follow us on Facebook: <strong><em>Jet2Careers Overseas<br><br></em></strong>We look forward to your application &amp; you starting your career with <strong><em>Jet2holidays</em></strong>!

<strong><em>Jet2holidays</em></strong><em> is coming to Egypt in February 2027 and we’re looking for passionate Airport Representatives to join our team!<br><br></em><em>As a valued member of our <strong>Jet2holidays</strong> Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal &amp; external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.<br><br></em><strong>What do we offer you?<br><br></strong>We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:<br><br><ul><li>Excellent Salary</li><li>Local Employment Contract via our Local Agent (start date from 04.02.27)</li><li>Fully paid training and IT equipment provided</li><li>Monthly 1-to-1 meetings with your Team Leader</li><li>Career growth across Jet2.com &amp; Jet2holidays</li><li>Weekly time off</li><li>Monthly rosters shared in advance</li><li>Recommend a Friend bonus scheme<br><br><br></li></ul><strong>What will I do?<br><br></strong>As an <strong>Airport Representative</strong>, you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver <strong>VIP industry leading customer service</strong>. You’ll be at the heart of <strong>creating memories</strong> for our customers.<br><br><ul><li>Create Memories<br><br><br></li></ul>Greet every customer with a warm welcome with our famous <strong><em>Jet2holidays</em></strong> smile. You will make our customers journey memorable from the very start.<br><br><ul><li>Take Responsibility<br><br><br></li></ul>Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.<br><br><ul><li>Be Present<br><br><br></li></ul>Represent <strong><em>Jet2holidays</em></strong> in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer &amp; holiday information using our internal systems on a tablet device, create and distribute welcome packs &amp; deliver information verbally onboard the transfer coaches.<br><br><ul><li>Work as One Team<br><br><br></li></ul>Work closely with our transfers providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.<br><br><strong>What do I need?<br><br></strong><ul><li>Right to Work Documents<br><br><br></li></ul>As we employ on local contracts, you will already hold full right to work documents for <strong>Egypt</strong>.<br><br><em>(Egyptian National ID card or Egyptian Passport)<br><br></em><ul><li>Travel &amp; Accommodation<br><br><br></li></ul>You will already be <strong>living in Sharm El Sheikh</strong> with your <strong>own accommodation</strong>. You’ll need to be able to get to the airport at any time – day or night.<br><br><ul><li>Flexibility<br><br><br></li></ul>We aim to provide your roster 4 weeks in advance. Your roster will include early starts, late finishes, split shifts &amp; weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.<br><br><ul><li>Skills &amp; Experience<br><br><br></li></ul>Customer service experience is a plus, but not essential. You must be solution orientated, friendly &amp; positive, confident and comfortable to use <strong>digital systems</strong> (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.<br><br><strong>What can I expect after I have applied?<br><br></strong>Once your application has been reviewed by our Talent Acquisition Team, if successful, you will progress to the final stage, an <strong>in-person</strong> <strong>interview</strong> in <strong>Sharm El Sheikh</strong> with our <strong><em>Jet2holidays</em></strong> Destination Management team on the <strong>19th or 20th October 2026</strong>!<br><br>Want to know more about the role? Click the link below!<br><br>Jet2holidays Airport Representative (also known as Airport Customer Helper) - Video<br><br>To meet some of our amazing team and for a peek into life at <strong><em>Jet2holidays</em></strong>, follow our Facebook Page: Jet2Careers Overseas<br><br>Ready for Take off? Join the <strong>UK’s Number One Tour Operator</strong>!