وظائف Bupa Arabia

<p>Job Description: Senior Governance and Risk Manager Cairo, Egypt Permanent Full Time (40 hours per week) The role: This is an integral role in supporting the delivery of governance and risk activities across the Business. You will implement sound governance and risk management practices in collaboration with key stakeholders while supporting the delivery of the Central Bank of Ireland s (CBI) Individual Accountability Framework (IAF) and provide first line risk management support to the Operations Function . What you'll do: Deliver and continuously assess and as required, improve the maturity of Individual Accountability Framework particularly the Senior Executive Accountability Regime (SEAR), Fitness &amp; Probity (F&amp;P) Regime and Conduct Standards requirements. Maintain and update IAF framework, policies, processes and artefacts. Support onboarding and offboarding of individuals performing regulatory roles. Provide subject matter expertise on the implications of organisation design changes on IAF requirements. Collate reliable, relevant and timely management information for various governance forums and committees including the BG DAC Board Act as secretary of the BG DAC Accountabilities Forum, including preparation of quarterly forum packs and minutes of the meetings Provide subject matter expertise on the end-to-end requirements of the Senior Executive Accountability Regime (SEAR), Fitness &amp; Probity (F&amp;P) Regime and Conduct Standards requirements. Provide subject matter expertise on mandatory learning in support of L&amp;D team including the annual review of the Conduct Standards e-learn Manage and maintain the information contained in the Trailight (Comply) system which is used for key elements of the Regime. Act as an administrator for the accountability regime systems in delivering IAF. Ensure adequate recordkeeping arrangements are continuously adhered to for IAF activities. Implement any regulatory changes impacting IAF requirements. Act as secretary of the ExpaTPA oversight committee, including preparation of monthly committee packs and minutes of the meetings. Maintain and manage the first line operational risk registers in SAI360 and assist with first line risk assessments and incident management.</p><p><strong>Desired Candidate Profile</strong></p><p>Essential skills and experience needed Experience and Strong understanding of regulatory compliance (prudential/conduct of business) and governance Professional experience within an insurance environment or within a regulated Financial Services business environment Understanding of regulatory expectations within the Financial Services sector. Structured, methodical thinker with an ability to engage and positively impact stakeholders at all levels Ability to work, both individually and as a team, under pressure to tight timelines and without direct supervision Commitment to continuous professional development and maintaining excellent understanding of regulatory developments. Excellent English language skills; both verbal and written communication to support impactful communications with senior stakeholders</p>

<p>Role: Senior People Business Partner Location: Egypt, Cairo (Hybrid working office and home) Job Information: Full time, 40 Hours Bupa Egypt Insurance is a leading health insurer offering a range of premium health plans designed to meet the needs of individuals, families, and businesses in Egypt. Bupa is dedicated to helping our members live longer, healthier, and happier lives by providing high-quality healthcare services and support. Job Purpose: As a Senior People Business Partner, you will work closely with local and international business leaders to implement the people agenda, supporting sustainable business performance and regulatory compliance. You will lead major HR initiatives and change programs, providing advice in line with local employment laws and ensuring effective delivery of strategic and operational HR services. Key Responsibilities: Develop and implement a people plan aligned with the overall HR strategy. Address people risk and conduct interventions within the business. Build strong relationships with senior leaders, serving as the primary HR contact. Collaborate with leadership teams to develop workforce plans and organisational design. Coordinate services from the HR team to deliver the people plan. Advise on leadership appointments and implement talent and succession plans. Provide strategic insights to shape the HR strategy. Partner with leaders to enhance employee engagement and wellbeing. Support cyclical HR programs (e.g., pay reviews, talent boards). Lead the implementation of ongoing and change initiatives. Experience and Key Competencies: Strong customer orientation and focus on outcomes. From a HR/People background with a strong understanding of local employment legislation. Experience in regulated environments and large multisite organisations. Proven ability to leverage HR to improve business performance. Success in influencing and driving cultural and behavioural change. Experience partnering with senior leaders to achieve business goals. Strong reputation for personal excellence and delivery. Experience working across regions in Egypt and internationally. Strong commercial judgment and ability to influence stakeholders. Significant leadership experience, both direct and indirect. Expertise in managing and leading change effectively. Knowledge of regulatory risk and compliance. Join us to make a significant impact on our HR strategy and business performance. Apply now to be part of a dynamic team driving change and excellence! Time Type: Full time Job Area: People &amp; HR Locations: Egypt - Cairo</p><p><strong>Desired Candidate Profile</strong></p><p>Strong customer orientation and focus on outcomes. From a HR/People background with a strong understanding of local employment legislation. Experience in regulated environments and large multisite organisations. Proven ability to leverage HR to improve business performance. Success in influencing and driving cultural and behavioural change. Experience partnering with senior leaders to achieve business goals. Strong reputation for personal excellence and delivery. Experience working across regions in Egypt and internationally. Strong commercial judgment and ability to influence stakeholders. Significant leadership experience, both direct and indirect. Expertise in managing and leading change effectively. Knowledge of regulatory risk and compliance.</p>

<p>We make Heath Happen: This role operates within the BGIUK Market Unit, with particular focus on BEI. The role is designed to provide Regulatory Compliance Testing for BEI, with particular focus on areas of regulatory interest from local regulators. In addition, supporting the Senior Compliance Manager for BEI to maintain regulatory compliance across BEI. This is a Business facing role in the 2nd line compliance function, providing risk-based compliance testing to Bupa Egypt Insurance (BEI) in addition to supporting BEI Senior Compliance Manager in delivering their objectives.</p><p>How you ll help us make health happen:</p><ul><li>Liaise with the three Lines of defence as required to help focus attention on key areas of regulatory risk.</li><li>Support the Senior Compliance Manager by developing the compliance testing plan using a risk-based approach.</li><li>Provide effective regulatory assurance of BEI s business activities, processes, systems and controls through an effective, risk-based compliance testing activities and program.</li><li>Assess operational processes and procedure in line with regulatory best practice requirements.</li><li>Undertake testing on compliance with all regulatory requirements for BEI and other regional businesses as requested from time to time using a risk-based approach and in line with the annual approved compliance testing plan.</li><li>Working collaboratively with internal audit and 2nd line assurance team.</li><li>Identify and report matters that may warrant further assurance or investigation work by Assurance or Audit functions.</li><li>Responsible for the implementation and delivery of agreed Compliance plans in so far as it relates to regulatory compliance testing.</li><li>Support the implementation of regulatory change and key strategic initiatives by undertaking post implementation reviews as required.</li><li>Work in partnership with business functions, to identify and mitigate regulatory risk within the business as part of assurance activity.</li><li>Develop and maintain strong relationships with business managers and challenging senior management on their compliance control environment.</li><li>Attend any local compliance and risk forums as required by the Senior Compliance Manager</li><li>Develop a deep knowledge of business operations to enable effective challenge across all aspects of the regulated entities.</li><li>Maintain a detailed understanding of the current and future regulatory themes and industry good practice and feed this into business systems and controls.</li><li>Support Compliance senior management in the attendance at industry working parties, addressing regulatory, compliance and consumer issues.</li><li>Liaise and collaborate positively with other risk and compliance teams to support the overall compliance agenda within Bupa and improvement in the overall control framework.</li><li>Support Senior management in achieving the objectives of the Compliance function and in embedding a strong compliance and conduct culture across the regulated entities.</li><li>Support, escalate and challenge the investigation and resolution of regulatory incidents and breaches.</li><li>Assist Senior Management in embedding a compliance and conduct culture throughout the business.</li><li>The role has direct communication and escalation lines to the Head of Compliance BG International and Africa CRO where conflicting regulatory interpretations arise.</li></ul><p>Experience required:</p><ul><li>Proven managerial experience in a compliance or internal audit function, preferably in an insurance business.</li><li>Experience of the regulatory environment and key regulatory regimes, particularly the Egyptian market.</li><li>Familiar with working in a 3LOD model with a track record of delivering high-quality compliance reports.</li><li>Good communicator and able to demonstrate how they have helped influence the risk strategy (including risk appetite) of a regulated business.</li><li>In-depth knowledge of regulatory requirements.</li><li>Proven ability to draw out and articulate regulatory themes so the business can be on the front foot in considering areas of potential regulatory concern.</li><li>Ability to proactively assess and analyse relevant risks and advise on effective risk mitigation plans.</li><li>Strong analytical and critical thinking skills with ability to identify root causes, draw conclusions, articulate findings and distil complex issues into clear themes and executive insights.</li><li>Proven track record in applying good judgement based on business information and assessment frameworks to determine the degree of business and regulatory risk posed by actions and issues within the business</li><li>Excellent communication and written skills (Arabic and English).</li><li>Able to explain detailed and complex rules and themes in a way that senior management and the business can understand and act upon.</li><li>Strong stakeholder management and organisations skills, with the ability to effectively manage expectations, coordinate across stakeholders and deliver testing activities in line with the agreed timelines.</li><li>Objective and fair with a strong presence and ability to challenge effectively at all levels.</li><li>High level of personal confidence, able to lead and manage change through influence and persuasion and to challenge business decision makers</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Proven managerial experience in a compliance or internal audit function, preferably in an insurance business.</p><p>Experience of the regulatory environment and key regulatory regimes, particularly the Egyptian market.</p><p>Familiar with working in a 3LOD model with a track record of delivering high-quality compliance reports.</p><p>Good communicator and able to demonstrate how they have helped influence the risk strategy (including risk appetite) of a regulated business.</p><p>In-depth knowledge of regulatory requirements.</p><p>Proven ability to draw out and articulate regulatory themes so the business can be on the front foot in considering areas of potential regulatory concern.</p><p>Ability to proactively assess and analyse relevant risks and advise on effective risk mitigation plans.</p><p>Strong analytical and critical thinking skills with ability to identify root causes, draw conclusions, articulate findings and distil complex issues into clear themes and executive insights.</p><p>Proven track record in applying good judgement based on business information and assessment frameworks to determine the degree of business and regulatory risk posed by actions and issues within the business</p><p>Excellent communication and written skills (Arabic and English).</p><p>Able to explain detailed and complex rules and themes in a way that senior management and the business can understand and act upon.</p><p>Strong stakeholder management and organisations skills, with the ability to effectively manage expectations, coordinate across stakeholders and deliver testing activities in line with the agreed timelines.</p><p>Objective and fair with a strong presence and ability to challenge effectively at all levels.</p><p>High level of personal confidence, able to lead and manage change through influence and persuasion and to challenge business decision makers</p>

<p>Bupa Place, Salford Quays hybrid working with 2 days in the office Permanent Full time 37.5 hours per week £44,900 We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position. We make health happen: At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world. As a Reporting Insight Analyst, you'll use data and insight to help shape decisions across UK Insurance and Bupa Global, supporting strong risk management, governance and customer outcomes. Working as part of the Control &amp; Governance function, you'll bring together information from across the business to identify trends, risks and opportunities, helping leaders make informed decisions. You'll play a key role in improving business reporting and delivering meaningful insights that support operational excellence and regulatory compliance. How you ll help us make health happen: Analyse data from across UK Insurance and Bupa Global to provide meaningful insight for business leaders and governance forums. Develop management information and reporting that helps identify trends, risks, issues and opportunities. Produce high-quality reporting on third-party relationships, incidents, controls and governance activities. Support the development of reporting models and process improvements to enhance the quality and reliability of insight. Deliver reporting for executive, board and committee forums, helping strengthen understanding and decision-making. Work with stakeholders across the business to improve reporting standards and governance practices. Share insight and best practice across UK Insurance and Bupa Global to support consistent outcomes. Key Skills / Qualifications needed for this role: Essential Advanced experience using Power BI, including dashboard development, DAX and data visualisation. Strong Microsoft Office skills, particularly Excel, PowerPoint and spreadsheets, with the ability to present complex information clearly. Experience developing automated solutions using Power Automate and other Microsoft ecosystem tools. Good technical knowledge of SQL and Python for data extraction, analysis and reporting. Experience working with large datasets and cloud-based data platforms such as Snowflake and data pipelines. Proven ability to create high-quality management information and reporting packs for senior leaders. Strong stakeholder-management skills, with experience gathering requirements and working across multiple business areas. Experience managing reporting projects, coordinating inputs from large and diverse stakeholder groups. Excellent analytical skills, with the ability to identify trends, risks, insights and opportunities from complex data. Desirable Bachelor's degree in Data Analytics, Insight Analytics, Data Science, Statistics, Business Intelligence, Mathematics or a related discipline. What you'll bring Adaptability and the ability to switch between different types of work, from technical analysis and automation through to stakeholder presentations. Curiosity and an inquisitive mindset, always looking to understand the story behind the data. A proactive, solution-focused approach with a willingness to challenge existing ways of working. Honesty and self-awareness, knowing when to seek support and collaborate with others. Strong interpersonal skills and confidence working with senior stakeholders and subject matter experts. Commercial awareness and the ability to identify pragmatic, cost-effective solutions. Strong communication and influencing skills, with the confidence to present insights and recommendations to senior audiences. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Why Bupa? We re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to Be you at Bupa , we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: EMAIL_ADDRESS Time Type: Full time Job Area: Commercial &amp; Analytics Locations: Bupa Place, Victory House, Brighton</p><p><strong>Desired Candidate Profile</strong></p><h3>Key Skills / Qualifications needed for this role:</h3><ul><li>Advanced experience using Power BI, including dashboard development, DAX and data visualisation.</li><li>Strong Microsoft Office skills, particularly Excel, PowerPoint and spreadsheets, with the ability to present complex information clearly.</li><li>Experience developing automated solutions using Power Automate and other Microsoft ecosystem tools.</li><li>Good technical knowledge of SQL and Python for data extraction, analysis and reporting.</li><li>Experience working with large datasets and cloud-based data platforms such as Snowflake and data pipelines.</li><li>Proven ability to create high-quality management information and reporting packs for senior leaders.</li><li>Strong stakeholder-management skills, with experience gathering requirements and working across multiple business areas.</li><li>Experience managing reporting projects, coordinating inputs from large and diverse stakeholder groups.</li><li>Excellent analytical skills, with the ability to identify trends, risks, insights and opportunities from complex data.</li></ul><h3>What you'll bring</h3><ul><li>Adaptability and the ability to switch between different types of work, from technical analysis and automation through to stakeholder presentations.</li><li>Curiosity and an inquisitive mindset, always looking to understand the story behind the data.</li><li>A proactive, solution-focused approach with a willingness to challenge existing ways of working.</li><li>Honesty and self-awareness, knowing when to seek support and collaborate with others.</li><li>Strong interpersonal skills and confidence working with senior stakeholders and subject matter experts.</li><li>Commercial awareness and the ability to identify pragmatic, cost-effective solutions.</li><li>Strong communication and influencing skills, with the confidence to present insights and recommendations to senior audiences.</li></ul>

<p>Job Description: Claims Management Consultant Cairo - Egypt FTC - 6 months 40 hours per week We offer Hybrid working so once you have completed the initial training and are competent in your role you are given the freedom to work from home some days and maintain a great work life balance. We Make Health Happen Ensure an exceptional customer experience for our customers by swiftly and accurately resolving all customer claims queries. Customer contact will be across all communication channels phone, email, web chat and letter. This is a diverse and skilled customer facing role where you will be responsible for resolving all claims queries to the customer s complete satisfaction without the need to refer the customer on. This will include assessing complex and high value claims from all customer groups Individual, Provider Corporate and Intermediaries. Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance, and regulation. You will be a claims subject matter expert, putting the customer at the centre of everything you do and using your claims knowledge to put forward ideas for the continual improvement of the customer experience. Key Responsibilities Taking end to end ownership for the resolution of all customer claims enquiries. Case manages all queries through to resolution. Assessing any claims as required including high value and complex claims. Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact. Complying with all regulatory and governance requirements including FCA and Treating Customers Fairly Achieving all targets for contact handling, turnaround times and quality. Participate in regular 121s and team meetings with your manager. Support new team members. Being a role model for the team demonstrating outstanding personal behaviours and performance. Being a Customer Service Champion within Claims. Contribute to the continuous improvement process by challenging exiting process and contributing ideas for improvement.</p><p><strong>Desired Candidate Profile</strong></p><p>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management. Previous experience in the delivery of customer service within a contact centre setting, coupled with experience of case managing customer queries thorough to resolution. Significant experience of claims assessment / management / claims cost containment within the healthcare sector A track record of achieving and exceeding productivity and quality targets in a high performing team environment Highly customer focussed. Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes. Multilingual skills would be an advantage.</p>

<p>Inputting claims into the computer system with a high degree of accuracy. To action any claim related query in line with Bupa Global policy and style. To obtain all necessary information on claims for the purpose of complete processing, including liaison with internal departments, using the following methods: telephone or e-mail. This may also include gaining information to research further details required to assess a claim. Respond to all relevant incoming correspondence and queries from our internal departments. This will be as per the Claims department key performance indicators, which state turnaround time and quality standards. Ensure the correct interpretation of BUPA Internationals policy and rules, using the correct compatible combinations of codes for accurate processing of data, in accordance with our service standards and customer expectations. To provide excellent customer service for our members as stated in our aims and mission statement. The job holder will need to make customer focused actions based on effective decision making skills. This will also include excellent internal customer service, with continuous contribution given towards achieving individual, team and department goals and objectives. To contribute to the continuous development of the claims process by identifying opportunities for product development and process improvement. Suspend claims that require further investigation in order to resolve appropriately to ensure the correct continuation of processing within agreed timeframes and standards in suspend process. Logging claims on the system under correct members registrations, when needed. Translate Arabic documents to English when requested by other Bupa International departments. Recognize and challenge possible fraudulent information and proactively seek to clarify and resolve using best method of communication and initiative. To comply with and abide by the requirements of the Egyptian Financial Regulatory Authority at all times Work on shift basis according to business need.</p><p><strong>Desired Candidate Profile</strong></p><p>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management. Highly customer focussed Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes. Ability to work well alone, as well as part of a Team A knowledge of worldwide currencies and geographical locations is desirable</p>

<p>Inputting claims into the computer system with a high degree of accuracy. To action any claim related query in line with Bupa Global policy and style. To obtain all necessary information on claims for the purpose of complete processing, including liaison with internal departments, using the following methods: telephone or e-mail. This may also include gaining information to research further details required to assess a claim. Respond to all relevant incoming correspondence and queries from our internal departments. This will be as per the Claims department key performance indicators, which state turnaround time and quality standards. Ensure the correct interpretation of BUPA Internationals policy and rules, using the correct compatible combinations of codes for accurate processing of data, in accordance with our service standards and customer expectations. To provide excellent customer service for our members as stated in our aims and mission statement. The job holder will need to make customer focused actions based on effective decision making skills. This will also include excellent internal customer service, with continuous contribution given towards achieving individual, team and department goals and objectives. To contribute to the continuous development of the claims process by identifying opportunities for product development and process improvement. Suspend claims that require further investigation in order to resolve appropriately to ensure the correct continuation of processing within agreed timeframes and standards in suspend process. Logging claims on the system under correct members registrations, when needed. Translate Arabic documents to English when requested by other Bupa International departments. Recognize and challenge possible fraudulent information and proactively seek to clarify and resolve using best method of communication and initiative. To comply with and abide by the requirements of the Egyptian Financial Regulatory Authority at all times. Work on shift basis according to business need.</p><p><strong>Desired Candidate Profile</strong></p><p>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management. Highly customer focussed. Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes. Ability to work well alone, as well as part of a Team A knowledge of worldwide currencies and geographical locations is desirable.</p>

<p><br></p><p><strong>How you ll help us make health happen:</strong></p><ul><li>Developing strong working relationships within Talent Acquisitions and across the broader Bupa business, through regular catch-up calls and attendance of recruitment meetings</li><li>Proactively search and source talent, through a multi-channel strategy,</li><li>Developing and maintaining strong professional relationships with candidates, utilising both inhouse management systems and social media networks</li><li>Pre-screening candidates, ensuring they meet the role requirements, and fit with the Bupa culture and values</li><li>Continually developing, replenishing and managing talent pools using both traditional and innovative means</li><li>Ensure candidates have a wow experience, whether they are internal, external or international</li><li>Work with HR teams to effectively redeploy employees should the need arise</li></ul><p><strong>Key Skills needed for these roles:</strong></p><ul><li>Understanding of Egyptian labour laws, payroll and recruitment processes.</li><li>Significant resourcing experience, either within an agency, or in-house resourcing team</li><li>In depth experience of direct sourcing, across a broad range of channels and methodologies</li><li>Demonstrable experience of managing high volumes of roles, whilst working to tight deadlines and achieving stretching targets</li><li>Superior relationship and rapport building skills, with a focus on driving best in class performance within resourcing</li><li>Excellent command of English for regular interaction with UK colleagues.</li><li>Collaborative, flexible attitude with excellent customer service and stakeholder management skills.</li><li>Passionate about providing the highest level of customer service.</li><li>Experience working for a international Business</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Understanding of Egyptian labour laws, payroll and recruitment processes. Significant resourcing experience, either within an agency, or in-house resourcing team In depth experience of direct sourcing, across a broad range of channels and methodologies Demonstrable experience of managing high volumes of roles, whilst working to tight deadlines and achieving stretching targets Superior relationship and rapport building skills, with a focus on driving best in class performance within resourcing Excellent command of English for regular interaction with UK colleagues. Collaborative, flexible attitude with excellent customer service and stakeholder management skills. Passionate about providing the highest level of customer service. Experience working for a international Business</p>

<p>Deliver exceptional customer service by responding to and resolving enquiries efficiently across multiple channels, including phone, email and face-to-face interactions. Support SME customers and brokers/intermediaries, ensuring a seamless and positive customer experience. Take ownership of customer queries, handling both routine and complex cases to achieve first-contact resolution wherever possible. Build strong relationships with brokers and SME clients, collaborate with internal stakeholders, and maintain high standards of quality, compliance, and productivity. Proactively identify opportunities to improve processes and customer satisfaction while managing workload independently and escalating issues when required.</p><p>What you will do</p><ul><li>Responding to members, intermediaries, and groups enquiries through incoming e-mails.</li><li>Evaluating the situation and applying business criteria and detailed knowledge of BUPA Egypt products to make appropriate decisions.</li><li>Processing cancellations, and any amendments to policy details in line with Bupa Egypt s business rules and local regulations.</li><li>Issuing SME contracts and reviewing SME signed contracts received from the customers.</li><li>Take responsibility for ensuring that the records reflect up to date communications with the Intermediary and customers so that enquiries are documented and recorded to high standard.</li><li>Achieve customer-focused decision-making using judgement skills and utilizing agreed authority levels.</li><li>Completing all compulsory regulatory trainings on time.</li><li>Assisting other teams at times of workload or to overcome cultural and language barriers according to skills and knowledge.</li><li>Communicating with the account managers or service account managers for corporate groups regarding exceptions requested by groups presenting all the information to take the appropriate decisions.</li><li>Handling complaints and accordingly investigating the situation and coordinating with other departments in order to solve the complaint in a timely manner and retain customers.</li><li>Providing feedback and recommendations for business improvements on processes and procedures.</li><li>The job holder must be open to change and have a flexible approach to work.</li><li>The job holder must be willing to work under pressure and to tight deadlines.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management for a minimum of 1 year.</li><li>Previous experience of a complex and multi skilled customer facing roles within a contact centre setting.</li><li>Fluent English, with excellent communication skills, verbal &amp; written.</li><li>A high level of competency in all Microsoft Office Applications.</li><li>Ability to deal well with people from various backgrounds/cultures.</li><li>Ability to work to targets under pressure.</li><li>Ability to work well alone, as well as part of a team.</li><li>Medical and Numerical knowledge is preferable.</li><li>Excellent problem solving and prioritization skills, with close attention to detail, together with the ability to make sound business decisions.</li></ul>

<p>The Legal Counsel, Commercial is a member of the Commercial Legal team, which sits in the Commercial, Corporate &amp; Property Legal directorate and is part of the wider BGUK Market Unit (BGUK) Legal team. The Commercial Legal team is the centre of excellence for commercial contracts lawyers within BGUK. As part of the Commercial Legal team you will be accountable for providing legal advice to underpin delivery of Bupa s business strategy and purpose, in particular ensuring that risks are being appropriately managed via diligent contracting. This will predominantly relate to procurement contracting within BGUK and Group businesses, corporate sales contracting within the Health Clinics business unit (BU) and digital initiatives.</p><p>You ll help us make health happen by:</p><ul><li>Being a part of the Commercial Legal team which has operational responsibility for a significant BU, namely Health Clinics, and a significant function, namely Procurement, within BGUK;</li><li>Providing advice and support to the business in drafting and negotiating agreements with suppliers and Clinics corporate customers and business partners, in order to achieve agreed business outcomes and ensure compliance with all applicable law and regulation, including Bupa s own policies, guidance and procedures;</li><li>Working closely with the procurement team to deliver effective support and advice as a key team member in RFI, RFP and competitive tender processes;</li><li>Working closely with Health Clinics Sales and Digital teams to deliver effective support of Health Clinics corporate customer contracting and legal support for new Digital propositions (end to end where appropriate)</li><li>Implementing legal strategy, policies and processes in order to mitigate legal risk for Bupa;</li><li>Making a strong contribution to the development of an effective, efficient, motivated and agile Commercial Legal team;</li><li>Ensuring that Bupa s name, reputation and intellectual property rights are protected;</li><li>assisting with the development of procedures, templates and guidance to enable the stakeholders to be more self-sufficient on contracts, in particular low risk contracts;</li><li>Keeping up-to-date with external best practice and developments in the law in order to maintain and share up-to-date knowledge and ensure continuous improvement; and</li><li>Ensuring that appropriate procedures are in place so that the business has adequate advance notice of changes in applicable laws and regulation and to assist the business in understanding the commercial implications of such changes.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Significant experience of drafting and negotiating English language (English law contracts is an advantage) supplier and customer-facing agreements, including service, goods, consultancy, agency, high value material outsourcing deals and general commercial agreements, and advising on how to manage any associated risks and strengthen relationships with counterparties.</li><li>Knowledge of data protection, competition law and intellectual property.</li><li>Commercial awareness.</li><li>Strong drafting and negotiation skills.</li><li>Good change management skills.</li><li>Tenacious with a high attention to detail.</li><li>Conscientious and hard working.</li><li>Thrives in a dynamic environment.</li><li>Demonstrated ability to act with good judgment and discretion, including handling sensitive matters appropriately.</li><li>Experience of making risk-based decisions in a complex operating environment with multiple competing demands.</li><li>Understanding the balance between commercial mechanisms and contractual mechanisms to manage risks and being able to articulate those risks in an appropriate manner (using risk management frameworks).</li><li>Previous experience in an in-house legal department is an advantage.</li><li>Ideally, experience of drafting and negotiation work for technology agreements, including hosted, cloud and managed services.</li><li>Experience of a regulated financial services environment, and/or performance and supplier relationship management is an advantage.</li></ul>

<p>As Finance Opex Analyst, you will be responsible for producing high quality MI, robust planning / forecasting, as well as identifying efficiencies that positively impact Bupa s performance. Working across a broad spectrum of stakeholders, you will build strong relationships and evidence your skills in influencing and workload management.</p><p>What you ll be doing</p><ul><li>Support Bupa Global Opex Manager in producing robust and informative cost reporting to enhance strategic decision making in the business.</li><li>Working closely with Finance Business Partners and other stakeholders to identify opportunities for maximising spend effectiveness and keeping costs tightly managed.</li><li>Manage central cost centres adopting best in class cost control and preparation of monthly and annual forecasts.</li><li>Managing delivery of specific month-end Opex processes and activities.</li><li>Ensuring that required Management Information is prepared and delivered timely and accurately.</li><li>Taking a proactive approach to modify/develop MI to meet the strategic requirements of the business and continually improve processes.</li><li>Ad hoc analysis as required to provide value-add information and challenge the business.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Qualified accountant, or part-qualified with aspiration to qualify</li><li>Proven work experience across Finance, with 3 years experience ideally from a cost management or analytical environment, with focus on reporting of monthly performance, forecasting and planning processes.</li><li>Highly numerate with ability to process financial data quickly, and strong attention to detail.</li><li>Excellent interpersonal, communication and influencing skills with emphasis on achieving results and successful outcomes.</li><li>Fluent in English and Arabic.</li><li>Strong stakeholder management experience, with the ability to build and strengthen relationships.</li><li>Oracle EPM Financials experience highly desirable.</li></ul>

<p>We make health happen At Bupa, we're helping people live longer, healthier, happier lives. To do that, we need the right products, services and partnerships in place to support our customers and colleagues. As a Buyer , you'll play an important role in helping us achieve this. You'll work closely with suppliers and stakeholders across the business to make sure goods and services are sourced efficiently, competitively and responsibly. This is an opportunity to join a commercial team where your ideas, negotiation skills and ability to build strong relationships will make a real difference. You'll help deliver value, identify opportunities for improvement and support Bupa's commitment to providing high-quality services while managing costs effectively.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Manage sourcing activities across allocated procurement categories</li><li>Develop and maintain category and purchasing plans, identifying opportunities to deliver value and cost savings</li><li>Lead sourcing projects from planning through to contract award and implementation</li><li>Build and manage strong relationships with internal stakeholders to understand business requirements</li><li>Negotiate contracts with suppliers to achieve the best commercial outcomes for Bupa</li><li>Challenge existing ways of working and identify innovative solutions that improve value and efficiency</li><li>Drive procurement timelines and ensure sourcing activities are delivered effectively</li><li>Support the development of a strong procurement culture across the business</li><li>Promote procurement best practice and act as an advocate for the Procurement team</li><li>Maintain professional and ethical supplier relationships at all times</li><li>Protect commercial confidentiality and ensure activities are carried out in line with company policies and standards</li></ul><p>Why Bupa</p><p>We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to Be you at Bupa , we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in procurement, sourcing or category management</li><li>A track record of delivering commercial value and cost savings through sourcing activities</li><li>Experience managing supplier relationships and supporting contract negotiations</li><li>Strong stakeholder management skills with the ability to build trusted relationships across the business</li><li>Excellent communication skills in both English and Arabic</li><li>Strong commercial awareness and the confidence to challenge constructively when appropriate</li><li>Ability to manage multiple priorities and work independently</li><li>Strong influencing and relationship-building skills, including experience working with senior stakeholders</li><li>A proactive approach with excellent organisational and problem-solving skills</li><li>High levels of professionalism, integrity and attention to detail</li><li>Degree-level qualification or equivalent experience desirable</li><li>MCIPS qualification or working towards MCIPS desirable</li></ul>

<p>Ensure a seamless onboarding experience for our customers, brokers and group secretaries by swiftly and accurately carrying out comprehensive enrolment services for BUPA Egypt for all new members /groups and individual. Customer contact will be across all communication channels phone, email. This is a diverse and skilled customer facing role where you will be responsible for resolving all enrolment queries to the customer s (including brokers and group secretaries) complete satisfaction without the need to refer the customer on. Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance, and regulation. You will be an enrolment subject matter expert, putting the customer at the centre of everything you do and using your enrolment knowledge to put forward ideas for the continuous improvement of the customer onboarding experience.</p><p>How you ll help us make health happen</p><p>The role holder will take end to end ownership for the resolution of all customer and internal Bupa Egypt enrolment enquiries. Case manage all queries through to resolution. The role holder will accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact. The role holder will obtain all missing information for forms that come into the team directly from the customer/broker/group by telephone/email. The role holder will be an expert in inputting member/group details into the operating system accurately within agreed quality levels and service level agreements. The role holder will be an expert in processing new groups and individuals from the initial referral from the Sales Department in accordance with our Service Standards and customer expectations. To be an expert in all business rules and underwriting rules. The role holder will liaise closely with other departments and use sources of reference held in Bupa Egypt and other areas To ensure that queries are answered correctly and in full providing the customer with the best possible customer service. The role holder will be expected to comply with all regulatory and governance requirements including FRA. The role holder will be an expert in identifying gaps &amp; flagging any potential risks in line with our risk management framework to ensure appropriate &amp; regular mitigation is in place. The role holder will be working within the agreed service levels, turnaround times and quality</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Graduate level with a medical background is desirable</li><li>Knowledge of insurance and work experience within teams in Financial Services organisation or in a health care sector is desirable</li><li>Knowledge of Python/RPA or any relevant background in automation/onboarding is desirable</li><li>Previous Knowledge of FRA rules and requirements in the insurance field is desirable</li><li>Good spoken and written English is essential</li><li>Multilingual skills would be an advantage</li><li>A track record of achieving and exceeding productivity and quality targets in a high performing team environment</li><li>Proven experience of building and delivering strong customer servicing within a contact centre setting, coupled with experience of case managing customer queries thorough to resolution</li><li>Good communicator and negotiator with some experience of corporate level negotiation</li><li>Track record of treating customers fairly and delivering compliant services within a regulatory environment is key.</li><li>Resilience and confidence in own and in Bupa s ability to succeed</li><li>Acts ethically and honestly in all dealing with customers and colleagues building compliance, authenticity and trust.</li></ul>

<p>We make health happen: To provide efficient and effective support to the Client Management team and strategic clients; To act as the key liaison between the Bupa Global Corporate Client Management team, internal stakeholders and external organisations and third parties. To ensure adherence to processes agreed for strategic client.</p><p><strong>Desired Candidate Profile</strong></p><p>Corporate experience is required, preferably within the insurance industry. Proven experience in a data analytics-focused role, demonstrating strong analytical and numerical skills. Ability to analyze data, identify trends, and provide actionable insights.</p>

<p>Ensure a seamless onboarding experience for our customers, brokers and group secretaries by swiftly and accurately carrying out comprehensive enrolment services for BUPA Egypt for all new members /groups and individual. Customer contact will be across all communication channels phone, email. This is a diverse and skilled customer facing role where you will be responsible for resolving all enrolment queries to the customer s (including brokers and group secretaries) complete satisfaction without the need to refer the customer on. Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance, and regulation. You will be an enrolment subject matter expert, putting the customer at the centre of everything you do and using your enrolment knowledge to put forward ideas for the continuous improvement of the customer onboarding experience.</p><p>How you ll help us make health happen</p><p>The role holder will take end to end ownership for the resolution of all customer and internal Bupa Egypt enrolment enquiries. Case manage all queries through to resolution. The role holder will accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact. The role holder will obtain all missing information for forms that come into the team directly from the customer/broker/group by telephone/email. The role holder will be an expert in inputting member/group details into the operating system accurately within agreed quality levels and service level agreements. The role holder will be an expert in processing new groups and individuals from the initial referral from the Sales Department in accordance with our Service Standards and customer expectations. To be an expert in all business rules and underwriting rules. The role holder will liaise closely with other departments and use sources of reference held in Bupa Egypt and other areas To ensure that queries are answered correctly and in full providing the customer with the best possible customer service. The role holder will be expected to comply with all regulatory and governance requirements including FRA. The role holder will be an expert in identifying gaps &amp; flagging any potential risks in line with our risk management framework to ensure appropriate &amp; regular mitigation is in place. The role holder will be working within the agreed service levels, turnaround times and quality</p><p><strong>Desired Candidate Profile</strong></p><p>Graduate level with a medical background is desirable Knowledge of insurance and work experience within teams in Financial Services organisation or in a health care sector is desirable Knowledge of Python/RPA or any relevant background in automation/onboarding is desirable Previous Knowledge of FRA rules and requirements in the insurance field is desirable Good spoken and written English is essential Multilingual skills would be an advantage A track record of achieving and exceeding productivity and quality targets in a high performing team environment Proven experience of building and delivering strong customer servicing within a contact centre setting, coupled with experience of case managing customer queries thorough to resolution Good communicator and negotiator with some experience of corporate level negotiation Track record of treating customers fairly and delivering compliant services within a regulatory environment is key. Resilience and confidence in own and in Bupa s ability to succeed Acts ethically and honestly in all dealing with customers and colleagues building compliance, authenticity and trust.</p>

<p>The role Bupa Egypt is a key growth market and strategic priority for Bupa Global, and this role is critical in enabling and leading the delivery of our ambitious growth plans. You ll develop and execute a world-class marketing strategy and operating model that can scale our customer base and maximise profitable commercial growth. You ll be responsible for the end-to-end consumer and brand strategy, ensuring the seamless development and execution of marketing initiatives, leading a high-performing marketing team, partnering closely with the leadership team, collaborating cross-functionally with internal and external stakeholders to establish clear standards and governance to deliver a strong return on marketing investment. As a member of the Bupa Egypt Leadership Team, you ll provide strategic recommendations to executive leadership based on market intelligence, customer insights and performance data and be accountable for marketing's contribution to revenue growth and business performance. You ll act as the senior marketing adviser to the Executive Leadership Team, and help shape commercial priorities, identify market expansion opportunities, and drive customer acquisition and growth strategies to support Bupa Egypt's long-term success. How you ll help us make health happen Own and lead an integrated marketing strategy across Paid, Owned, and Earned media Lead the development of brand-led campaigns, content marketing, sponsorships, and partnerships Ensure brand messaging and creative execution align with global and regional positioning while considering local market nuances Effectively manage budget and P&amp;L, allocating budget across Paid, Owned, and Earned media channels Act as key business partner to Head of Sales, creation of joint business plans, GTM and business outcomes, building credibility and impact with key commercial functions to ensure overall alignment and acceleration of growth across all segments. Lead, motivate, and develop a team of marketers, ensuring a culture of creativity, innovation, and strategic thinking. Lead and manage relationships with media agencies, creative agencies, PR firms, and content production teams Drive brand performance through data-led insights, leveraging customer research, campaign performance data, and market trends. Own and lead reporting on brand campaign performance, tracking key brand health metrics, audience engagement, and sentiment analysis. Provide regular insights to senior leadership on brand perception, share of voice, and campaign impact. Work closely with Global Marketing, Digital, Sales, Compliance, Commercial and Product teams to ensure brand alignment and synergy across all customer touchpoints. Partner with the Performance Marketing team to ensure a seamless balance between brand-building and conversion-focused activities.</p><p><strong>Desired Candidate Profile</strong></p><p>Demonstrable experience at a senior level in B2B and B2C brand marketing, integrated campaigns, and non-acquisition marketing in a multinational or regional capacity is essential Proven track record of marketing budgets more than c.£2M. Experience in building a local marketing structure in an international business across advertising, events, PR, Social and Digital. Strong understanding of Paid, Owned, and Earned media strategies, with experience in media planning and execution. Excellent written and communication skills in English with the ability to present at executive leadership level and inspire a team. Demonstrable hands-on experience with CRM and analytics platforms. Good knowledge of MarTech solutions Ability to analyse data from advertising campaigns to ensure conversion rate optimisations and returns on investment. Experience in managing agencies for creative and media strategy, planning and buying. Experience of managing a copy clearance process in a regulated industry; specific experience in healthcare, or insurance will be highly advantageous. Advanced PC skills, including Acrobat, Excel, Word and PowerPoint is essential. Strong collaboration skills working seamlessly with diverse teams globally. Knowledge of International Private Medical Insurance is advantageous</p>

<p>We make health happen At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As a leading international healthcare company, Bupa Global supports customers around the world with international health insurance, travel insurance and medical assistance services. With teams across the UK, Hong Kong, Dubai, Kenya and Egypt, we're committed to delivering high-quality healthcare solutions wherever our customers are. As a Senior Finance Analyst , you'll play an important role in making that happen. You'll provide financial insight and support decision-making across our APAC and Middle East markets. Working closely with senior leaders, you'll help shape plans, improve reporting, drive automation and provide the analysis that helps our business perform at its best. This is an opportunity to combine commercial thinking, financial expertise and leadership in a role with regional impact. How you ll help us make health happen As our Senior Finance Analyst, you'll: Lead, support and develop two Finance Analysts across APAC and Middle East activities. Support the planning cycle, including forecasts, annual plans and refreshed business plans. Produce accurate management information and regulatory reporting. Create clear, easy-to-use reporting that explains business performance and key trends. Deliver monthly KPI and management reports for regional leadership teams. Use data, AI and automation tools to improve reporting processes and efficiency. Complete regulatory submissions and help maintain strong financial governance. Monitor broker incentive commission reporting and controls. Support business cases, investment decisions and commercial analysis. Provide meaningful recommendations and insights to senior stakeholders. Carry out detailed analysis of performance, costs, risks and opportunities. Promote continuous improvement and finance best practice across the business</p><p><strong>Desired Candidate Profile</strong></p><p>Fully qualified as an accountant or working towards a qualification is preferable. Please specify this on your application. Experience in financial planning and analysis (FP&amp;A) is essential Fluent written and spoken English is needed Experience partnering with business leaders and non-finance stakeholders. Advanced Excel and strong analytical skills. Experience creating financial reports and management information. Strong communication and stakeholder management skills. Experience using Power BI, data analytics tools or automation solutions. A proactive approach with a focus on continuous improvement. Experience leading, coaching or developing colleagues is desirable</p>