وظائف Al Nakheel Hygienic Paper Manufacturing

<p>Enter, process, and follow up customer orders from creation until successful delivery within agreed timelines. Respond to customer inquiries during official working hours regarding order status, delivery schedules, product availability, invoices, and other operational matters, ensuring timely and professional communication. For customer requests outside official working hours, the assigned Account Manager/Sales Representative will remain the primary point of contact. Track orders from creation to final delivery and proactively communicate delays, risks, and required actions. Follow up on blocked, partially released, and pending orders, coordinating with Credit, AR, Supply Chain, and other stakeholders while keeping the Sales Team informed. Follow up on customer returns, track return reasons, and ensure proper system closure and completion of all related actions. Coordinate the creation and activation of new SKUs and support related business requirements. Collaborate with Sales, Finance, Supply Chain, Logistics, AR, and Credit Teams to resolve operational issues and ensure smooth order fulfillment. Monitor inventory levels, forecast consumption, unavailable items, and communicate potential shortages or delivery risks while proposing available alternatives where applicable. Process Cash Before Delivery (CBD) orders and follow up until payment validation and order release are completed. Process and follow up on free-product requests. Coordinate and follow up on operational customer complaints, including delivery issues, quantity discrepancies, invoice discrepancies, damaged products, service-related concerns, and other operational issues, ensuring timely resolution and communication to all stakeholders. Administer customer contracts in accordance with the approved Contract Administration Process, including maintaining records, tracking validity dates, monitoring renewals, coordinating documentation, and ensuring all signed agreements are properly archived and accessible. Escalate any risks that may impact sales targets, customer satisfaction, business continuity, or operational performance, providing clear background, impact assessment, and recommended actions. Support the preparation and maintenance of operational reports and dashboards as assigned, contributing to overall team visibility and performance tracking. Manage dispenser requests by creating and processing all required transactions within the system, following up through the approval and execution stages, and ensuring readiness for customer implementation. Prepare and process all customer-related collection delegations, authorization letters, and supporting documentation required to facilitate collections and related business transactions.</p>

<p>Key Responsibilities: Up-to-date CIL &amp; Centerline parameters. Cause model in place. PM and Process Control Strategy exist. Know quality standards for her/his technology area. 80% of the time spent on the floor (coaching, observing and troubleshooting). Become a technical expert for his/her technology area. Own Operational Skill Block for technology area and train &amp; qualified operators. Actively participate in DDS (helps to analyze data, formulate actions and set priorities for the day). Coach and qualify equipment owners. Set workplace standards and coach others to follow it. Use change management process in his/her technology area. Share and reapply learning with/from other PE in his/her technology area internally and externally. Provide input to Current Operational Assessment for his technology area. Provide input and participate to design reviews of her/his technology area. Participate in start-up activities (meeting, IQOQ, FIT, etc.) for her/his technology area. Participate as trainee/trainer in TT&amp;T activities for new project in her/his technology area. Participate in corporate training and other training as per skill matrix. Responsibilities according to RACI matrix currently adopted in FINE Egypt.</p>

<p>Under shipping &amp; Backorder daily Follow up.</p><p>Re pick sales orders needs after receiving the stock as per requested from sales team.</p><p>Receive all sales orders - Pick allocation - prepare the final file by SKU and send to Sales and distribution Hemma Commission ( MT/PH/Mansour fine Team/E-commerce/MT collector MS&amp;P).</p><p>Follow up distributor s orders (Under ship/Shipped/Back order) Per warehouse.</p><p>Checks debit, promotion, discounts and special price per period.</p><p>Analyse the Sales Forecast performance Vs. Target (volume- value).</p><p>Review the prices and the Booklet with sales orders as per the channel or customer.</p><p>Analyse the Sales Forecast performance Vs. Target (volume- value).</p><p>Provide daily, weekly, and monthly activity analysis to report item performance.</p>

<p>Achieving Company Targets: Drive the achievement of company targets and lead the team to consistently meet and exceed these goals. Strategies Plans &amp; Budgets: Develops and gains agreement to sales strategies, plans and budgets to support the implementation and realisation of agreed corporate sales objectives, hence Channel strategies. Submits monthly forecast of Fine Solutions portfolio, and tracks performance. Product portfolio, Pricing: Provides input and participates in the development of pricing, discount and marketing strategies in conjunction with Marketing, to ensure competitiveness and profitability. Constantly reviews portfolio as Fine Solutions is a dynamic market; while ensuring production flexibility. Ensure profitable acquisition of new clients Manage the GP of existing &amp; new clients to match with department target GP% &amp; Value Customer Service &amp; Relationship Oversees all aspects of customer relationship activities including development of customer database and contacts in order to ensure strong client relationships convert into retained customers and growth in market share. Enforces a customer centric culture in team, to reach and surpass customer satisfaction. Sales Collection: Ensure the collection of their customers Debits and in case of any payments troubles out of the hands of the salesperson and he is completed all the required legal papers with the customers; the total case will be delegated to the legal department. Provides support for the implementation of Health and Safety policies, procedures, and practices that create and instill an organizational culture that recognizes employee safety and health issues. Recruiting and building the team Interviewing, and selecting candidates to build a high-performing sales team. Onboard new team members, providing training on sales strategies. Ensure the team has the necessary resources, tools, and support to achieve sales goals. Identify high-potential team members for future leadership roles. Performance Evaluation Set clear performance goals and KPIs aligned with company objectives. Conduct regular one to one meetings to assess progress, provide feedback, and set new targets. Monitor individual and team sales metrics, identifying areas for improvement and implementing development plans. Provide constructive feedback and address performance issues proactively to ensure the team meets its targets.</p>

<p>Identify and eliminate losses related to material handling, inventory movements, equipment breakdowns, and process failures. Improve warehouse productivity and operational efficiency through continuous process optimization. Identify and reduce quality losses across warehouse processes. Establish, maintain, and continuously improve standardized warehouse processes and operating practices. Ensure the effective implementation and appropriate use of RTT DMSs to monitor warehouse performance and drive improvement initiatives. Analyze operational performance data to identify gaps, losses, and improvement opportunities. Conduct root-cause analysis and implement effective corrective and preventive actions. Work closely with Warehouse Operations and relevant cross-functional teams to implement process improvements. Drive continuous improvement initiatives across warehouse operations, focusing on safety, quality, cost, service, and productivity. Monitor the sustainability and effectiveness of implemented improvements and ensure adherence to established standards.</p>

<p>Under shipping &amp; Backorder daily Follow up. Re pick sales orders needs after receiving the stock as per requested from sales team. Receive all sales orders - Pick allocation - prepare the final file by SKU and send to Sales and distribution Hemma Commission ( MT/PH/Mansour fine Team/E-commerce/MT collector MS&amp;P). Follow up distributor s orders (Under ship/Shipped/Back order) Per warehouse. Checks debit, promotion, discounts and special price per period. Analyse the Sales Forecast performance Vs. Target (volume- value). Review the prices and the Booklet with sales orders as per the channel or customer. Analyse the Sales Forecast performance Vs. Target (volume- value). Provide daily, weekly, and monthly activity analysis to report item performance</p>

<p>Sales Implementation: Follow up on all customers and conduct regular visits to ensure satisfying their needs and handling their requirements. Pursue new businesses and demonstrate product portfolio to potential clients. Responsible on conducting sales visits and or sales calls (telesales) as instructed by his direct supervisor in order to achieve the sales target. Introduce new products. New categories to the customer data base assigned by the direct manager Sales Force update Update customers data base and new customers on sales force periodically (contacts from different divisions, Address of branches, address of head office etc. Attach all customers proposals and contracts on SF system New Customers: Responsible for achieving the sales targets and plans in relation to soliciting and establishing supply agreements with potential customers in line with own department strategy and plans. Responsible for building close relationships with potential and new customers to ensure satisfying needs.</p><p>Market research: Update the management with the latest market insights regarding new products launched in the market, prices, competitors etc. Order Management: Applying discounts on Salesforce system and sync customer prices with system prices before making any orders Making orders right away on Sales Force System once the customer send it. Make sure that the customer doesn t have any pending payments Follow up with the credit policy and process to make sure order reached the distribution phase Make sure the order to be delivered within the company SLA Collection: Responsible for managing all customers overdue and coming due amounts Revise the monthly overdue and provision for the customers data base assigned from his/her direct manager Solve any pending issues related to customer payment Reporting and Analysis: Revising Daily Sales Report and report achievements to his/her direct manager Forecasting next month Sales amounts and per SKU. Customer Satisfaction and Complaints: Responsible for handling customer complaints in efficient and professional manner within FS policies and systems. Responsible for coordinating with own manager to measure and analyse customer satisfaction and implement necessary actions required.</p>

<p>Process ledger and booking entries regarding to all third parties transaction including but not limited to governmental authorities, foreign and internal suppliers according to stated procedures so that all transactions are recorded in a timely and accurate manner. Ensure that all accounts payable transactions and reports are processed according to internal procedures and guidelines so that the company fulfils all legislative reporting requirements. Prepare reports from statistical and financial information according to stated schedules so that all required information is available for review in a timely manner. Identify, investigate, and rectify routine errors and anomalies in data and reports so that all financial data can be relied upon also prepare timely reconciliation for all third-party accounts and ensure its matching to our records and solve the errors and mistakes immediately. Provide advice as required to other business areas to ensure clarity concerning financial performance and financial requirements. Maintain financial files and information in a way that allows ease of retrieval of information and reports. Analyse ledgers and accounts to allow the reconciliation of financial data according to stated schedules so that the company remains aware of its financial position on an on-going basis and statutory reports can be produced within legislative time limits. Ensure that all transactions and reports are processed according to externally defined legislation and guidelines so that the company fulfils all legislative reporting requirements. Keeps self-well-presented and observes standards and behaviours that enhance the company image. To perform any other duties assigned by his direct Supervisor / Manager.</p>

<p>Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols. Manage on a day-to-day basis the delivery of a broad range of warehouse and store tasks, using and reviewing existing procedures to recommend improvements to ensure all goods and supplies are stored and recorded appropriately. Cultivate an understanding of outgoing goods needs and develop ideas for prototypes to support the outgoing goods process. Manage inventory for a site or factory, with guidance when discrepancies or issues are identified, following existing procedures. Supervise a team performing routine work. Carry out a range of inventory-control management activities using existing procedures.</p>

<p>Delivering the monthly volume/value sales target in his territory</p><p>Delivering the monthly KPI s [ UBO-CC-CE] in his territory</p><p>Leading the monthly activations deployment s quality in his territory</p><p>Being the key contact person between Fine and the distributor in his territory</p><p>Monitoring and following up on shelf presence, shelf share and SKUs availability</p><p>Monitoring and reporting competitive activities and recommending action plans.</p><p>Control and Monitor company assets (POSM) placement, reallocation &amp; T/O per store.</p><p>Prospecting new business opportunities at his region (including new outlets in GT channel)</p><p>Ensuring and implementing companies' trade terms and conditions are aligned with CoBe</p><p>Training session for the Sales Reps every month</p><p>Reporting the monthly major obstacles along with the proposed solutions across the channel</p><p>Daily market visits with the sales team to show the opportunities along with the actions follow up</p>

<p>Delivers the complete procurement cycle for the local and overseas purchase of medium-criticality, medium-cost materials, and services, ensuring end-user requirements are met in terms of timelines, cost, quality, and specifications. Receives end-user requests for procurement of materials/services and undertakes checks to ensure completeness of information and a clear spec. Accesses database to identify potential suppliers with the optimum cost for the materials and services. Prepares bid packages, invites bids, clarifies queries, receives offers, and consults with end users to confirm compliance with technical specifications. Analyses and evaluates proposals, comparing prices, specifications, and delivery dates to identify and recommend preferred suppliers. Prepares post-approval documentation for authorization and placement with preferred supplier ensuring full protection of Company legal and commercial position. Addresses issues regarding minor contractual disputes to protect the Company's position and achieve satisfactory resolution for all parties. Coordinates with Finance and other Procurement staff for the certification and resolution of supplier invoices within contractual timeframes. Monitors the performance of suppliers to ensure agreed service levels are met and maintained. Identifies areas of shortfall and recommends remedial action. Conducts research into local and overseas markets to identify and assess new or alternative sources of materials and services that meet the Company specifications and pricing standards. Maintains data in procurement information systems and on other paper-based filing systems to establish an audit trail and ensure ease of retrieval for the production of activity and expenditure reports. Reviews product catalogs, trade journals, publications, and the Internet to maintain current and comprehensive technical and commercial knowledge of materials and services of interest to the company. Ensures all purchasing activities are undertaken in line with established policies, procedures, and standards to maintain and promote the integrity of operations. Ensure strict compliance with all approved HSE procedures and practices to afford protection to life, property, and the environment. To perform any other duties assigned by his direct Supervisor / Manager. Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc. . Cost-saving budgeting and targeting, through adding new suppliers or finding alternatives or equivalent materials.</p>