وظائف Raya Distribution

<ul><li><p>Carries out repairs to products sold by LOB, e.g. mobile phones and aiming to deliver quality after-sale service and to generate customer satisfaction and repeat sales.</p></li><li><p>Ensures that work is carried out in line with RAYA working instructions, operating procedures and policies</p></li><li><p>Executes repair work diligently and in line with promised deliverables and within standard operating procedures</p></li><li><p>Ensures that Mobile troubleshooting guidelines are observed</p></li><li><p>Operates with QMS, EMS, OHAS Req. and ESD Req. standards</p></li><li><p>Ensures that work is carried out efficiently at high quality and within the budgeted time limits for the job</p></li><li><p>Ensures that data and other information is dealt with accurately and in line with standard practice</p></li><li><p>Ensures correct and efficient utilization of resources (tools, spins, etc) as per job requirements</p></li><li><p>Strives to maintain customer satisfaction and to generate repeat work</p></li><li><p>Impacts on the work of other colleagues and more particularly on the work of those that are involved in customer care (e.g. customer care reps)</p></li></ul><p>&nbsp;</p>

<ul><li><p>Provides accurate, efficient and quality services that exceeds customers’ expectations</p></li><li><p>Adheres to escalation procedures of handling customer complaints at all times</p></li><li><p>Maintains a high degree of responsibility towards customer confidentiality</p></li><li><p>Handles warranty and out of warranty customers through informing them with their rights and duties</p></li><li><p>Performs other related duties</p></li><li><p>To provide accurate, efficient and quality services that exceeds customers’ expectations.</p></li><li><p>Impacts on the revenue and profits of the company and customer satisfaction</p></li><li><p>Affects cost of repair which has direct impact on maintenance revenue</p></li></ul><p></p>