وظائف RSA Security

<p><b>Principal Responsibilities:</b></p><ul><li>Cloud Infrastructure Administration</li><li>Support and maintain enterprise cloud environments primarily in Microsoft Azure.</li><li>Provision, monitor, and troubleshoot Azure resources.</li><li>Manage and support: Virtual Machines, Virtual Networks, Azure Storage, Azure Backup, Azure Monitor, Log Analytics, Azure Key Vault</li><li>Assist with cloud migrations and modernization projects.</li><li>Monitor cloud utilization and assist with cost optimization initiatives.</li><li>Ensure cloud resources comply with organizational security standards.</li><li>Microsoft 365 Administration &amp; Support</li><li>Administer and support Microsoft 365 services.</li><li>Manage and troubleshoot: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Intune, Microsoft Defender</li><li>Support tenant administration and governance activities.</li><li>Assist in implementing and maintaining compliance and retention policies.</li><li>Troubleshoot user, licensing, and service-related issues.</li><li>Identity &amp; Access Management (IAM)</li><li>Administer Microsoft Entra ID and hybrid identity environments.</li><li>Support: Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access Policies, Role-Based Access Control (RBAC), Privileged Identity Management (PIM)</li><li>Manage user onboarding, offboarding, and access lifecycle processes.</li><li>Support integrations with SaaS applications and identity providers.</li><li>Assist with troubleshooting authentication and access-related issues.</li><li>Security &amp; Compliance</li><li>Implement and maintain infrastructure security controls.</li><li>Support: Conditional Access, Device Compliance, Endpoint Security, Microsoft Defender, Data Protection Controls</li><li>Participate in vulnerability remediation activities.</li><li>Assist with audit requests and compliance reviews.</li><li>Follow security best practices and organizational policies.</li><li>Infrastructure Automation</li><li>Develop and maintain automation scripts and operational workflows.</li><li>Utilize: PowerShell, Azure Automation, Power Platform, Microsoft Graph API, REST APIs</li><li>Automate routine administrative tasks and reporting.</li><li>Maintain automation documentation and operational procedures.</li><li>Enterprise Applications &amp; Integrations</li><li>Support enterprise integrations and connectivity solutions.</li><li>Manage and troubleshoot: SFTP Platforms, DNS Services, VPN Connectivity, API Integrations, Secure File Transfer Solutions</li><li>Work with application owners to ensure reliable service delivery.</li><li>Support data exchange and integration processes.</li><li>Endpoint &amp; Device Management</li><li>Administer Microsoft Intune and Endpoint Management solutions.</li><li>Manage: Windows Devices, macOS Devices, iOS Devices, Android Devices</li><li>Configure: Device Enrollment, Compliance Policies, Application Deployment, Security Policies, Certificate Management</li><li>Support endpoint troubleshooting and user onboarding activities.</li><li>Monitoring &amp; Operational Support</li><li>Monitor infrastructure health, availability, and performance.</li><li>Participate in incident response and problem resolution activities.</li><li>Support disaster recovery and business continuity processes.</li><li>Maintain technical documentation and operational runbooks.</li><li>Participate in on-call or after-hours support as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Skills:</p><ul><li>Experience with enterprise identity and access management solutions.</li><li>Experience supporting infrastructure projects and operational initiatives.</li><li>Strong troubleshooting and technical problem-solving skills.</li><li>Experience with PowerShell scripting and automation.</li><li>Cloud &amp; Infrastructure</li><li>Microsoft Azure, Azure Virtual Machines, Azure Networking, Azure Storage, Azure Monitor, Backup and Recovery</li><li>Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Intune, Defender</li><li>Identity, Microsoft Entra ID, SSO, MFA, Conditional Access, PIM, RBAC</li><li>Automation, PowerShell, Azure Automation, Graph API, REST API, Power Platform</li><li>Endpoint Management, Windows 10/11, macOS, Mobile Device Management (MDM), Endpoint Security</li></ul><p>Education &amp; Experience:</p><ul><li>Bachelor's degree in computer science, Information Technology, Engineering, or related field. Equivalent work experience may be considered.</li><li>5+ years of IT Infrastructure experience.</li><li>3+ years supporting Microsoft Azure and Microsoft 365 environments.</li></ul>

<p> <u> <b> <strong>NetSuite Administrator</strong> </b> </u> </p> <p> <br> </p> <p>RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.</p> <p> <br> </p> <p>For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.</p> <p> <u> <b> <strong>Principal Responsibilities:</strong> </b> </u> </p> <ul> <li>System Administration and Support</li> <li> <ul> <li>Manage users, roles, permissions, and access controls</li> <li>Provide ongoing support and maintenance for NetSuite applications, addressing user inquiries, troubleshooting issues, and performing system upgrades and patches</li> <li>Stay up to date with the latest NetSuite features, tools, and industry best practices</li> </ul> </li> <li>System Design and Development</li> <li> <ul> <li>Design, develop, test, deploy, and support NetSuite system enhancements, including configuring and customizing NetSuite modules, workflows, forms, and reports to meet specific business needs</li> <li>Responsible for debugging customizations and solutions to provide first-line support and troubleshooting concerning all aspects of NetSuite</li> <li>Responsible for requirements gathering, solution design, and execution of the SDLC process to drive continuous improvement of the NetSuite system and business process</li> <li>Identify, evaluate, and recommend solutions that can improve and optimize NetSuite</li> <li>Manage the NetSuite system, databases, and interface software while adhering to production change control processes</li> </ul> </li> <li>Documentation and Compliance:</li> <li> <ul> <li>Document the designs, development activities, and configurations</li> <li>Maintain and monitor the integrity of the systems for any audit and compliance checks</li> </ul> </li> </ul> <p> <br> </p> <p> <u> <b> <strong>Skills:</strong> </b> </u> </p> <ul> <li>NetSuite Administrator Certifications</li> <li>Strong verbal and written communication skills to collaborate with cross-functional teams</li> <li>Strong experience in troubleshooting and resolving production incidents within the given SLA</li> <li>Ability to work independently with a fast-paced and agile team focused on strong execution</li> <li>Knowledge of all NetSuite modules including Order Processing, Inventory, Production, Finance, Purchasing, and Accounting</li> <li>Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively</li> <li>Strong understanding of business processes and requirements, with the ability to translate them into effective NetSuite solutions</li> <li>Manage multiple streams of work while actively communicating progress, roadblocks, and next steps</li> </ul> <p> <br> </p> <p> <u> <b> <strong>Education &amp; Experience:</strong> </b> </u> </p> <ul> <li>Bachelor s degree or equivalent</li> <li>3+ years of experience as a NetSuite administrator and a minimum of 2 years of experience with Software Development Life Cycle</li> </ul> <p><br></p>

<p>RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play. For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.</p><p><b><br></b></p><p><b>Principal Responsibilities:</b></p><ul><li>Build strong partnerships with leaders and subject matter experts in Marketing, Sales, GTM, Channel/Partner Business, Operations, Customer Support, and Global Services to understand business priorities, identify technology solutions, and foster an environment of collaboration and mutual support.</li><li>Lead requirements gathering sessions, workshops, and stakeholder interviews to capture business needs and translate them into detailed functional requirements, user stories, and solution designs.</li><li>Analyze current business processes, identify gaps, and recommend scalable Salesforce solutions that improve operational efficiency and user experience.</li><li>Work closely with IT leadership and team members, including Salesforce Developers, Administrators, and Solution Architects, to deliver high-quality Salesforce solutions while partnering with business stakeholders throughout the application lifecycle.</li><li>Produce high-quality documentation, including functional specifications, process flows, acceptance criteria, process maps, training materials, and release documentation.</li><li>Support the planning, coordination, and execution of User Acceptance Testing (UAT), including test planning, defect tracking, issue resolution, and validation of business requirements.</li><li>Project Delivery Coordination: Serve as a functional lead on project teams, tracking project health, proactively managing delivery timelines, and keeping key stakeholders aligned.</li><li>Governance &amp; Best Practices: Promote platform standards and Salesforce-native best practices across cross-divisional teams to minimize technical debt.</li></ul><p><b><br></b></p><p><b>Skills</b>:</p><ul><li>Strong understanding of end-to-end business processes across Sales, Marketing, Go-to-Market (GTM), Channel/Partner Business, Operations, Customer Support, and/or Global Services.</li><li>Experience partnering with business stakeholders to translate business needs into scalable Salesforce solutions.</li><li>Solid Salesforce configuration experience, including custom objects, fields, relationships, and page layouts; Salesforce flow and automation capabilities, validation rules and business logic, Reports and dashboards, security model, profiles, roles, permission sets, and sharing concepts, data management and data quality practices</li><li>Strong analytical, problem-solving, organizational, and critical-thinking skills.</li><li>Excellent written, verbal, presentation, and facilitation skills with the ability to communicate effectively with both business and technical audiences.</li><li>Proven ability to manage multiple priorities in a fast-paced, collaborative environment.</li><li>Experience working in Agile and/or Scrum delivery methodologies.</li><li>Salesforce Certified Administrator.</li></ul><p><b><br></b></p><p><b>Education &amp; Experience:</b></p><ul><li>Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.</li><li>5+ years of experience as a Salesforce Business Analyst, Salesforce Administrator, or a related CRM functional role.</li></ul><p>RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law. If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at EMAIL_ADDRESS . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience. 5+ years of experience as a Salesforce Business Analyst, Salesforce Administrator, or a related CRM functional role.</p><ul><li>Strong understanding of end-to-end business processes across Sales, Marketing, Go-to-Market (GTM), Channel/Partner Business, Operations, Customer Support, and/or Global Services.</li><li>Experience partnering with business stakeholders to translate business needs into scalable Salesforce solutions.</li><li>Solid Salesforce configuration experience, including custom objects, fields, relationships, and page layouts; Salesforce flow and automation capabilities, validation rules and business logic, Reports and dashboards, security model, profiles, roles, permission sets, and sharing concepts, data management and data quality practices</li><li>Strong analytical, problem-solving, organizational, and critical-thinking skills.</li><li>Excellent written, verbal, presentation, and facilitation skills with the ability to communicate effectively with both business and technical audiences.</li><li>Proven ability to manage multiple priorities in a fast-paced, collaborative environment.</li><li>Experience working in Agile and/or Scrum delivery methodologies.</li><li>Salesforce Certified Administrator.</li></ul>

<p>Serve as the primary owner of the enterprise AI platform ecosystem. Define and maintain: Enterprise AI strategy and roadmap AI platform architecture standards Platform governance framework Operational standards and procedures Platform lifecycle management processes AI adoption and enablement strategy Drive enterprise-wide adoption while ensuring security, reliability, scalability, and compliance. Lead the design, implementation, and support of enterprise AI solutions. Responsibilities include: Building AI agents and copilots Implementing RAG architectures Developing enterprise AI integrations Designing multi-agent solutions Implementing AI orchestration patterns Integrating AI with enterprise applications Building reusable AI services and frameworks Remain actively involved in technical implementation, troubleshooting, and architecture reviews. Design and manage the complete lifecycle of enterprise AI agents. Establish standards for: Agent development Agent testing Security reviews Approval processes Production deployment Change management Retirement and decommissioning Define governance controls for: Agent ownership Prompt management Knowledge source management Connector usage Model selection Version control Manage enterprise usage of AI models across multiple platforms. Including: Azure OpenAI Models Claude Models Codex Enterprise-approved LLMs Future approved AI providers Define: Approved models Restricted models Model usage policies Model selection guidelines Performance and quality standards Continuously optimize: AI response quality Cost efficiency Model performance Scalability User experience Own AI platform financial governance and optimization. Responsibilities include: AI consumption monitoring Budget forecasting License optimization Credit management Token management Cost allocation and reporting Implement: Usage quotas Budget controls Consumption policies Chargeback and showback mechanisms Cost optimization frameworks Monitor and investigate: Cost anomalies Token spikes Excessive model consumption Resource waste Partner with Security, Privacy, Risk, Compliance, and Legal teams to establish enterprise AI controls. Implement: AI governance policies Data Loss Prevention (DLP) Role-based access controls Environment segregation Data classification enforcement Audit and monitoring controls Ensure: Responsible AI usage Regulatory compliance Enterprise policy compliance Secure handling of business data Risk management and mitigation Design integration architectures between AI platforms and enterprise applications. Examples include: Salesforce Netsuite Jira SharePoint Microsoft 365 Dataverse ERP platforms Knowledge management systems Internal APIs and business services Develop reusable integration patterns that support secure and scalable AI adoption. Define enterprise connectivity standards for AI systems. Design and manage: MCP (Model Context Protocol) implementations API integrations Agent-to-system communication External AI service integrations Enterprise tool connectivity Establish secure and governed integration patterns between AI platforms and enterprise systems. Establish operational excellence across the AI ecosystem. Implement monitoring and observability for: AI agents Platform health Model utilization System performance Security events Usage trends User adoption Develop: Runbooks Incident response procedures Support processes Escalation workflows Lead troubleshooting efforts related to: Agent failures Integration issues Model outages Performance degradation Cost anomalies Act as a trusted advisor for AI initiatives across the organization. Responsibilities include: Supporting business use-case development Designing platform standards Providing best practices and templates Educating technical teams Enabling controlled self-service AI development Balance innovation with governance and operational excellence.</p><p>Skills:</p><ul><li>AI Platforms</li><li>Microsoft Copilot</li><li>Copilot Studio</li><li>Azure AI Foundry</li><li>Azure OpenAI</li><li>Anthropic Claude</li><li>Codex</li><li>Enterprise AI Platforms</li><li>AI Technologies</li><li>Large Language Models (LLMs)</li><li>Agentic AI</li><li>AI Agents</li><li>Prompt Engineering</li><li>RAG (Retrieval-Augmented Generation)</li><li>Model Evaluation</li><li>AI Governance</li><li>MCP (Model Context Protocol)</li><li>Cloud &amp; Platform Engineering</li><li>Microsoft Azure</li><li>AWS (Preferred)</li><li>Kubernetes</li><li>Docker</li><li>Terraform</li><li>Platform Engineering</li><li>Infrastructure as Code (IaC)</li><li>Security &amp; Identity</li><li>Microsoft Entra ID</li><li>OAuth</li><li>SAML</li><li>RBAC</li><li>Conditional Access</li><li>Enterprise Security Architecture</li><li>Development &amp; Automation</li><li>Python</li><li>PowerShell</li><li>REST APIs</li><li>GitHub</li><li>Azure DevOps</li><li>CI/CD Pipelines</li><li>Power Platform</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education &amp; Experience:</p><ul><li>Bachelor's Degree in: Computer Science Information Technology Engineering Information Systems</li><li>7 10+ years of experience in Enterprise Technology, Infrastructure, Cloud Engineering, Platform Engineering, or Solution Architecture.</li><li>3+ years of experience implementing or managing AI, GenAI, or Large Language Model platforms.</li><li>Experience designing and operating enterprise SaaS platforms.</li><li>Experience leading technical initiatives across multiple teams.</li><li>Experience working within regulated enterprise environments.</li></ul>

<p>Responsible for maintaining the day-to-day facilities operations, including cleaning, office boys, pantry, pest control, stationary, security and reception services. Monitor facilities and security services providers, ensure the performance and quality of the service delivered in accordance with the contract SOW. Ordering and maintaining office supplies, inventory management. Contracts Management include reviewing the terms and conditions, follow up on the renewal process in a timely manner, maintaining accurate records of all contracts for annual leases and service providers. Review all invoices and process all the payments related to the vendors. Preparing reports and tracking the facility and projects budget. Handle all events related operations, including but not limited to event planning &amp; set-up, catering, giveaways, supplies, either inside or outside the office. Creating purchase orders using ERP system and submitting expense reports. Handle the onboarding process for RSA new vendors in Egypt, Saudi Arabia &amp; Dubai. Issuing and distributing the ID cards to the new joiners. Procuring and distributing the welcome kit for the new joiners. Acting as the corporate account delegate with the telecom operator, handing all the SIM cards issuance, management, review monthly invoice and handle the payment process. Handling travel arrangements, including flights booking and hotel reservations. Handling the employees and management daily operational requests. Providing the necessary support in HS</p><p><strong>Desired Candidate Profile</strong></p><p>Proficiency in MS Office &amp; ERP systems. Strong vendor management and organizational skills. Ability to multitask and manage multiple requests from different stakeholders at the same time. Excellent communication skills in both English and Arabic. Solid understanding of contract management, and experience in overseeing vendor performance and ensuring service quality. Bachelor s degree in business administration, hospitality, facilities management, or a related field. Minimum 3-5 years of experience in facilities management &amp; workplace operations.</p>

<p>RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play. For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.</p><p>Principal Responsibilities:</p><ul><li>Design, implement, and maintain enterprise cloud solutions primarily in Microsoft Azure.</li><li>Develop cloud adoption, migration, and modernization strategies.</li><li>Architect highly available, scalable, and secure cloud environments.</li><li>Manage Azure services including: Virtual Machines, Virtual Networks, Load Balancers, Application Gateways, Azure Storage, Azure Backup, Azure Monitor, Log Analytics, Azure Key Vault.</li><li>Establish cloud governance, security, and cost optimization frameworks.</li><li>Ensure cloud environments comply with organizational security and regulatory requirement.</li><li>Lead administration and governance of the Microsoft 365 platform.</li><li>Manage: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Purview, Microsoft Defender, Microsoft Intune.</li><li>Design and implement collaboration, retention, compliance, and data protection policies.</li><li>Support tenant-level administration, configuration, and troubleshooting.</li><li>Drive M365 security and compliance initiatives.</li><li>Architect and manage enterprise identity solutions.</li><li>Administer Microsoft Entra ID (Azure AD) and hybrid identity environments.</li><li>Implement: Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, Privileged Identity Management (PIM), Role-Based Access Control (RBAC).</li><li>Develop and maintain Identity Lifecycle Management processes.</li><li>Integrate identity solutions with HR, business, and SaaS platforms.</li><li>Manage federation technologies using SAML, OAuth, OpenID Connect, and SCIM.</li><li>Partner with Security Operations and Governance teams.</li><li>Implement enterprise security controls including: Conditional Access, Data Loss Prevention (DLP), Endpoint Security, Device Compliance, Threat Protection.</li><li>Conduct infrastructure risk assessments.</li><li>Support security audits and compliance reviews.</li><li>Design and implement automation solutions using: PowerShell, Azure Automation, Power Platform, REST APIs, Microsoft Graph API.</li><li>Automate infrastructure provisioning and operational tasks.</li><li>Develop integrations between cloud services, SaaS platforms, and internal applications.</li><li>Create reusable infrastructure standards and automation framework.</li><li>Support enterprise integration platforms and secure connectivity solutions.</li><li>Design and manage: SFTP platforms, API gateways, Secure file transfer solutions, Hybrid networking, DNS services, VPN solutions.</li><li>Integrate business applications through REST APIs and automation workflows.</li><li>Ensure reliable and secure data exchange between internal and external system.</li><li>Administer Microsoft Intune and Endpoint Management solutions.</li><li>Manage Windows, macOS, iOS, and Android devices.</li><li>Configure: o Device enrollment, o Compliance policies, o Application deployment, o Endpoint security policies, o Certificate management.</li><li>Support modern workplace initiatives including passwordless authentication.</li></ul><p>Skills:</p><ul><li>Strong experience managing Azure and Microsoft 365 environments.</li><li>Experience leading infrastructure modernization projects.</li><li>Experience with enterprise identity and access management solutions.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education &amp; Experience:</p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. Equivalent experience may be considered.</li><li>10+ years of IT Infrastructure experience.</li><li>5+ years of enterprise cloud administration and architecture.</li></ul>

<p>Develop and maintain custom Salesforce solutions using Apex, Lightning Web Components, and Flows Configure, customize, and support Salesforce Sales Cloud, CPQ, Experience Cloud, and other platform capabilities. Support the administration, configuration, and ongoing enhancement of HubSpot, including integrations, workflows, forms, and marketing automation. Work with business and technical teams to understand requirements and implement effective solutions within the Salesforce platform Participate in code reviews and contribute to the enforcement of Salesforce development best practices Support ongoing Salesforce administration tasks including configuration, user management, data quality, and reporting Troubleshoot production issues, identify root causes, and implement sustainable solutions across the CRM ecosystem. Collaborate effectively with other developers, administrators, and business stakeholders in an Agile environment Contribute to CRM modernization initiatives by leveraging automation, AI capabilities, and emerging Salesforce and HubSpot features. Create and maintain technical documentation, solution designs, and support documentation. Stay current with Salesforce and HubSpot platform releases, new capabilities, and industry best practices.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience developing and supporting Salesforce Experience Cloud, Service Cloud, Sales Cloud, or other Salesforce Cloud applications, including setup, theming, and user access controls Experience integrating Salesforce with enterprise applications using REST APIs, SOAP APIs, middleware, or integration platforms. Working knowledge of HubSpot administration, APIs, workflows, or marketing automation, or the ability to quickly learn and support HubSpot. Solid understanding of Salesforce administrative features such as profiles, roles, flows, validation rules, and page layouts Strong analytical and problem-solving skills with attention to detail Excellent communication and interpersonal skills; able to collaborate across functions Experience working in an Agile or Scrum environment Self-motivated with the ability to manage multiple priorities in a remote work setting</p><p>Bachelor s degree in Computer Science, Information Systems, or equivalent experience 5+ years of hands-on Salesforce development experience with strong proficiency in Apex and Lightning Web Components</p>

<p>The ABM Campaign Manager is responsible for planning, executing, and optimizing account-based marketing campaigns that engage high-value target accounts and drive qualified pipeline. You'll own the end-to-end campaign lifecycle from account selection and messaging through multi-channel execution, measurement, and optimization working closely with sales, BDRs, and marketing to turn priority accounts into revenue.</p><p>Principal Responsibilities:</p><p>ABM Strategy &amp; Execution</p><ul><li>Support the development and execution of the company's ABM strategy.</li><li>Define and maintain Ideal Customer Profiles (ICPs) and target account lists.</li><li>Build media plans and execute through direct and agency relationships.</li><li>Manage personalized, multi-channel campaigns (including email &amp; digital advertising) designed to engage key decision-makers within target accounts.</li><li>Establish and maintain Marketing Qualified Account (MQA) criteria and account progression stages.</li></ul><p>Marketing Technology &amp; Data</p><ul><li>Manage ABM platforms such as 6sense and Hubspot systems.</li><li>Create and maintain dynamic account segments and audience lists.</li><li>Monitor account engagement, intent data, and buying stages.</li><li>Ensure data quality and account enrichment across marketing and sales platforms.</li></ul><p>Sales &amp; Marketing Alignment</p><ul><li>Partner with Sales to prioritize target accounts.</li><li>Design and monitor the lead-lifecycle through sales handoff until qualified pipeline.</li><li>Deliver account insights, intent signals, and engagement reports.</li></ul><p>Campaign Management &amp; Operations</p><ul><li>Design, implement, and manage end-to-end marketing campaigns, including awareness, demand generation, and lead qualification programs.</li><li>Ensure all campaigns adhere to brand guidelines, legal requirements, and best practices for deliverability and performance.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education &amp; Experience:</strong></p><ul><li>Bachelor s degree in marketing, Business, or a related field.</li><li>6-7+ years of experience in Campaign management, Demand Generation, or ABM preferably in a B2B Tech/SaaS environment, cybersecurity, and/or highly regulated industries such as financial services and government.</li><li>Experience with ABM and marketing automation platforms (e.g. HubSpot, Marketo, Demandbase, 6sense, or comparable).</li><li>Hands-on in-platform experience running LinkedIn Ads and Google Ads, including building, optimizing, and reporting on paid campaigns.</li><li>Strong understanding of the B2B sales cycle and lead management process (MQL, SQL, SAL, etc.)</li><li>Proven track record of designing and executing successful multi-channel marketing campaigns that generate qualified pipeline</li><li>Strong analytical, reporting, and project management skills.</li></ul>

<p>As a Senior Project Manager, you will supervise the entire project life cycle from initiation to completion to maintain customer fulfillment, mediating between internal team members and external parties while ensuring the project delivery is completed in the most efficient way. Principal Responsibilities: Deliver high-quality, complex projects while maintaining project financials, governance, customer satisfaction, and delivery excellence. Provide consultative leadership on a range of pre-planned engagements. Delivery of detailed project plans and strategies including schedules, controls, resources, and validated statements of work (SOW) to achieve proper compliance. Maintain communication with stakeholders by leading project meetings, executive reviews, and steering committees while building strong customer relationships and acting as the primary point of contact throughout the engagement. Function as a project lead by providing direction and guidance to project workstreams during the project lifecycle while maintaining quality assurance. Retain agreement with customers on project scope, budget, timeline, and delivery expectations. Ensure delivery of quarterly forecast reports on services revenue. Manage multiple concurrent customer engagements mainly across the EMEA region. Proactively manage project risks, customer escalations, scope changes, and stakeholder expectations.</p><p><strong>Desired Candidate Profile</strong></p><h2>Skills:</h2><p>Proven track record with 8-12 years of experience in Project Management. Proven experience within a customer-facing Professional Services, Consulting, Systems Integration, or Enterprise Software organization. Proven ability to work both independently and within a team environment. Excellent customer-facing skills. Strong communication (written and verbal) along with interpersonal skills. Quick learner and great team player. Experience leading technical initiatives and mentoring peers. Strong customer relationship management skills with the ability to build trust and credibility with both technical and business stakeholders. Good understanding of cybersecurity, Identity &amp; Access Management (IAM), or enterprise software implementation projects. Experience managing cybersecurity, IAM, or enterprise software implementation projects. Experience with RSA products is highly desirable. Experience managing project financials, forecasting, and resource planning.</p><h2>Desirable Requirements:</h2><p>Strong desire to learn, grow, and become a leader within the technology industry. Good understanding of cloud-based services, SaaS platforms, and enterprise IT infrastructure. Project Management certification is a plus (PMP, Prince2, etc.). Flexible to travel up to 10% of the time, mainly across the EMEA region, for customer-facing activities. Due to the nature of the role and customer requirements, the successful candidate must be able to travel across major European countries on short notice without requiring employer-sponsored visa applications for routine business travel.</p><h2>About You:</h2><p>You are productive and organized and get things done with an appropriate sense of urgency. You enjoy working with others, solving problems, and multi-tasking. You can work productively in multicultural teams across geographies and time zones. You can effectively prioritize and deliver work across several concurrent projects. You are passionate about delivering value to customers and achieving customer satisfaction. You are technically proficient and able to navigate multiple technological domains. You remain calm and effective when managing customer escalations and challenging situations. You understand the importance of doing things for the greater good and are inclusive and approachable to others. You are innovative and can quickly learn and adapt to new situations and technologies. You anticipate and manage risk and resolve issues. You capture and analyze information and can draw useful conclusions, even in the presence of incomplete data.</p>

<p><br></p><p>RSA Education Services is your single source of learning for product enablement trainings, virtual hands-on labs, and professional certification programs. Our team designs, develops, and delivers technical training and enablement experiences that empower customers, partners, and internal teams to fully leverage RSA's solutions. We are evolving how customers learn and engage with RSA moving toward a more connected, digital, and Community-driven enablement experience. This role is at the heart of that evolution. We are looking for a Customer Enablement Specialist to join our team in Cairo. This is a strategic role focused on driving measurable customer outcomes through the RSA Community and the broader customer enablement experience. You will be the dedicated owner of the RSA Community experience and strategy, ensuring it becomes the primary digital engagement channel for our customers. You'll connect Community with the rest of our customer enablement ecosystem (training, LMS, self-service), and collaborate closely with Customer Success and Support organizations to embed Community into the end-to-end customer experience.</p><p><strong>Principal Responsibilities:</strong></p><ul><li><strong>Community Strategy &amp; Frontend</strong><ul><li>Own the strategy and frontend experience of the RSA Community</li><li>Design Community structure, navigation, and content surfacing for optimal customer engagement</li><li>Continuously evolve Community as the primary customer-facing enablement experience</li><li>Lead digital enablement innovation, including Community-led and AI-powered enablement initiatives</li></ul></li><li><strong>Reporting &amp; Analysis</strong><ul><li>Own reporting and analytics for Community and customer enablement performance</li><li>Analyze customer behavior across Community, LMS, and self-service experiences (GA4, community analytics, BI tools)</li><li>Translate insights into actionable improvements that drive engagement, adoption, and satisfaction</li><li>Build and maintain dashboards measuring impact across the customer enablement journey</li></ul></li><li><strong>Collaboration with Customer Education</strong><ul><li>Partner with the Education Services team (Program Manager, Training Administrators, Instructional Designers) to connect Community with training programs, LMS, and content</li><li>Ensure Customer Education programs are surfaced and amplified through Community</li><li>Drive integration between training experiences and Community engagement</li></ul></li><li><strong>Collaboration with Customer Success &amp; Support</strong><ul><li>Partner with the Customer Success organization to embed Community and enablement into the customer success motion</li><li>Partner with the Support organization to embed Community and enablement into the customer support experience, including KB integration into the Community</li><li>Provide insights and adoption signals to CSM and Support teams</li></ul></li><li>Act as the connective tissue between Education, Community, Customer Success, and Support</li></ul><p><strong>Desired Candidate Profile</strong></p><p>5+ years of experience in customer community, customer enablement, customer education, customer success, or digital learning in a SaaS or technology environment</p><p>Bachelor's degree or demonstrated equivalent experience</p><p>Experience working with or driving customer communities, self-service experiences, or digital enablement platforms</p><p>Strong analytical skills with experience interpreting customer behavior and engagement data (Google Analytics, Salesforce Cloud Experience, LMS analytics, or BI tools)</p><p>Excellent written and verbal communication skills in English</p><p>Strong cross-functional collaboration and stakeholder management skills</p><p><strong>Desirable Requirements</strong></p><ul><li>Hands-on experience with community platforms, knowledge management systems, or digital learning ecosystems like Salesforce Experience Cloud</li><li>Experience embedding enablement into Customer Success or Support customer journeys</li><li>Exposure to AI-driven enablement tools (chatbots, learning automation, recommendation engines)</li><li>Customer journey mapping and lifecycle design experience</li></ul>

<p>A technical support representative is required to be knowledgeable of the relevant RSA product and help the customer to reach a satisfying solution to his issue. Technical support staff resolve clients or customers' technical issues via email and phone. The job may include remote implementation under certain conditions. Principal Responsibilities: Required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring. Has a key role in preparing the training plans for the local and global teams Has a key role in leading the global technical sessions and huddles for the global teams Contributes in the technical gap analysis for the global teams Able to handle highly escalated cases with a great sense of professionalism. Reviews technical solution articles for accuracy and completeness, and give feedback to the authors Mentors and/or coaches less experienced team members Helps develop and participate in presentations and informal training for the global team Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions. Responsible for validating new product patches and features by testing in lab environment. Cascading knowledge to the local team including new releases and patches or known bugs. Supervises the On-Boarding plan for the new hires. Performing case reviews for the team members and take appropriate actions. Required Skills: Mastering Linux based servers, network protocols and web-based applications including hands-on experience, troubleshooting and administration. Mastering Database SQL knowledge including hands-on experience, troubleshooting and administration. Familiar with the ethical hacking principals API/SDK knowledge is a must. One or more of the below skills is a huge plus. RHCE, CISSP, CEH, OSCP, Security+, ITIL Excellent customer communication and handling skills Excellent interpersonal skills Excellent problem solving &amp; logical thinking. Ability to work under high pressure. Ability to work within a Team. Flexibility in handling business needs Self-motivated and self-learner Ability to share knowledge and conduct Technical Sessions Ability to coach junior engineers. Ability to work on highly escalated cases and provide Executive summaries Education &amp; Experience: Bachelors in IT, Communications or Computer Science. 5+ years of experience in a similar role.</p><p><strong>Desired Candidate Profile</strong></p><p>Mastering Linux based servers, network protocols and web-based applications including hands-on experience, troubleshooting and administration. Mastering Database SQL knowledge including hands-on experience, troubleshooting and administration. Familiar with the ethical hacking principals API/SDK knowledge is a must. One or more of the below skills is a huge plus. RHCE, CISSP, CEH, OSCP, Security+, ITIL Excellent customer communication and handling skills Excellent interpersonal skills Excellent problem solving &amp; logical thinking. Ability to work under high pressure. Ability to work within a Team. Flexibility in handling business needs Self-motivated and self-learner Ability to share knowledge and conduct Technical Sessions Ability to coach junior engineers. Ability to work on highly escalated cases and provide Executive summaries Bachelors in IT, Communications or Computer Science. 5+ years of experience in a similar role.</p>

<p>A Customer Success Manager Leader plays a critical role in driving customer value at scale by leading a team of Customer Success Managers. This role is responsible for translating customer success strategy into execution, ensuring consistent adoption, retention, and expansion outcomes across the customer base. The CSM Manager partners closely with Sales, Product, and Support leadership to build a high-performing team, establish operating rhythms, and drive measurable business outcomes including renewals, adoption, and customer satisfaction.</p><p>Roles &amp; Responsibilities</p><ul><li>Team Leadership &amp; Coaching</li><li>Customer Success Strategy &amp; Execution</li><li>Operational Excellence</li><li>Customer Outcomes Ownership</li><li>Cross-functional Collaboration</li><li>Executive Engagement</li><li>Change Leadership &amp; Transformation</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>10+ years of experience in customer success, account management, or related post-sales roles</li><li>3-5 years of people management experience leading customer-facing teams</li><li>Proven ability to drive measurable outcomes (adoption, renewals, customer satisfaction)</li><li>Strong leadership presence with the ability to influence cross-functional stakeholders</li><li>Excellent communication skills with experience engaging executive audiences</li><li>Data-driven mindset with experience leveraging dashboards, KPIs, and reporting</li><li>Strong program management and operationalization capabilities</li><li>Experience in SaaS, cloud, or enterprise technology environments</li><li>CSM Manager Must-Have Capabilities: Strong coaching mindset and performance management skills, Ability to translate strategy into operating rhythms, KPIs, and playbooks, Executive communication and Sales partnership maturity, Change leadership experience (transitioning teams / new motions)</li></ul>

<p>The Senior Advisor, Resolution Manager is responsible for leading the resolution of the organization's most critical customer escalations, acting as the primary escalation leader for strategic accounts, executive-level incidents, and business-critical situations. This role goes beyond day-to-day escalation management by driving cross-functional alignment, influencing executive stakeholders, mentoring junior Resolution Managers, and leading initiatives that improve the overall escalation management framework. The Senior Resolution Manager serves as the escalation management subject matter expert, ensuring that customer-impacting issues are addressed with urgency while balancing business priorities, customer experience, and long-term operational improvements.</p><p><b><br></b></p><p><b>Principal Responsibilities:</b></p><ul><li>Lead the most critical and complex customer escalations (E1), including executive-visible and business-critical situations.</li><li>Own escalation management for strategic accounts, ensuring proactive engagement and successful customer outcomes.</li><li>Drive cross-functional alignment across Support, Engineering, Product Management, Customer Success, and Sales to accelerate issue resolution.</li><li>Act as the primary customer and executive point of contact during major escalations.</li><li>Develop and execute escalation strategies, recovery plans, and risk mitigation actions.</li><li>Mentor and coach junior Resolution Managers, sharing best practices and supporting their development.</li><li>Identify recurring issues and lead initiatives to improve escalation processes, reduce repeat escalations, and enhance customer experience.</li><li>Define and promote escalation management best practices, standards, and operational procedures.</li><li>Build strong relationships with key customers and internal stakeholders to strengthen collaboration and customer confidence.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Engineering (Communications/Networks or Computer Science) with minimum 10+ years experience in Escalation Management, Customer Success, or a related customer-facing role. Proven experience managing executive-level and high-impact customer escalations. Strong leadership, stakeholder management, negotiation, and conflict resolution skills. Ability to influence cross-functional teams and drive alignment without direct authority. Experience mentoring team members and leading operational improvements. Excellent communication, strategic thinking, and decision-making skills. ITIL certification is preferred. Certified ScrumMaster (CSM) is a plus.</p>

<p>The Senior Manager, Data Analytics leads the design, delivery, and governance of enterprise wide analytics that drive data informed decision making. This role partners closely with executive leadership and cross functional stakeholders to translate business strategy into scalable reporting, actionable insights, and trusted metrics across Sales, Finance, Customer Support, Professional Services and Customer Success. Principal Responsibilities: Lead and scale a high performing analytics team delivering dashboards, insights, and executive reporting. Establish and own a reporting and analytics Center of Excellence, ensuring consistency, accuracy, and alignment on key metrics. Partner with senior leaders to define KPIs, performance frameworks, and analytics roadmaps that support GTM strategy and business priorities. Oversee end to end analytics delivery, including data validation, metric definitions, dashboard design, and insight generation. Audit and improve data quality across core systems to ensure reliable reporting and decision making. Translate complex data into clear narratives, insights, and recommendations for executive and board level audiences. Identify trends, risks, and opportunities through advanced analysis of performance data.</p><p><br></p><p><b>Principal Responsibilities:</b></p><p><br></p><p>Lead and scale a high‑performing analytics team delivering dashboards, insights, and executive reporting.</p><p>Establish and own a reporting and analytics Center of Excellence, ensuring consistency, accuracy, and alignment on key metrics.</p><p>Partner with senior leaders to define KPIs, performance frameworks, and analytics roadmaps that support GTM strategy and business priorities.</p><p>Oversee end‑to‑end analytics delivery, including data validation, metric definitions, dashboard design, and insight generation.</p><p>Audit and improve data quality across core systems to ensure reliable reporting and decision‑making.</p><p>Translate complex data into clear narratives, insights, and recommendations for executive and board‑level audiences.</p><p>Identify trends, risks, and opportunities through advanced analysis of performance data.</p><p><strong>Desired Candidate Profile</strong></p><p>10+ years experience, 5+ years People Management Experience Talent development and team leadership Strong analytical thinking, storytelling, and problem solving skills. Ability to influence senior stakeholders and drive alignment across organizations. Proven experience leading analytics or BI teams Deep understanding of GTM, revenue, and customer lifecycle metrics</p>

<p>A technical support representative is required to be knowledgeable of the relevant RSA product and help the customer to reach a satisfying solution to his issue. Technical support staff resolve clients or customers' technical issues via email and phone. The job may include remote implementation under certain conditions.&nbsp;</p><p><br></p><p><b>Principal responsibilities and Duties:&nbsp;</b></p><p><br></p><p>Required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring. Has a key role in preparing the training plans for the local and global teams Has a key role in leading the global technical sessions and huddles for the global teams Contributes in the technical gap analysis for the global teams Able to handle highly escalated cases with a great sense of professionalism. Reviews technical solution articles for accuracy and completeness, and give feedback to the authors Mentors and/or coaches less experienced team members Helps develop and participate in presentations and informal training for the global team Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions. Responsible for validating new product patches and features by testing in lab environment. Cascading knowledge to the local team including new releases and patches or known bugs. Supervises the On-Boarding plan for the new hires. Performing case reviews for the team members and take appropriate actions.</p><p><br></p><p><b>&nbsp;Required Skills:</b></p><p><br></p><p>&nbsp;Excellent customer communication and handling skills Excellent interpersonal skills Excellent problem solving &amp; logical thinking. Ability to work under high pressure. Ability to work within a Team. Flexibility in handling business needs Self-motivated and self-learner Ability to share knowledge and conduct Technical Sessions Ability to coach junior engineers. Ability to work on highly escalated cases and provide Executive summaries.&nbsp;</p><p><br></p><p><b>Technical Skills:</b></p><p><br></p><p>&nbsp;Mastering Linux based servers, network protocols and web-based applications including hands-on experience, troubleshooting and administration. Mastering Database SQL knowledge including hands-on experience, troubleshooting and administration. Familiar with the ethical hacking principals API/SDK knowledge is a must. One or more of the below skills is a huge plus. RHCE, CISSP, CEH, OSCP, Security+, ITIL&nbsp;</p><p><br></p><p><b>Education Required:&nbsp;</b></p><p><br></p><p>Bachelors in IT, Communications or Computer Science 8+ years&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>A Customer Success Manager plays a key role in helping customers realize business value, accelerate adoption, and achieve meaningful outcomes with our solutions. This role combines customer-centric thinking with technical curiosity, partnering closely with customers and cross-functional teams to understand goals, navigate complexity, and drive long-term success. The strongest candidates bring a blend of ownership, curiosity, and sound judgment showing either experience or strong potential across both technical and value-based customer engagement.&nbsp;</p><p><b><br></b></p><p><b>Roles &amp; Responsibilities:&nbsp;</b></p><p><br></p><p>Help customers realize value quickly and drive strong product adoption. Act as a trusted advisor by understanding customer goals, use cases, and business priorities. Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations. Champion the voice of the customer internally and partner cross-functionally to improve outcomes. Take ownership of customer needs and blockers, coordinating the right resources to keep momentum. Review product usage, align success plans to customer goals, and adapt guidance as needs evolve. Build strong stakeholder relationships through sound judgment, responsiveness, and follow-through. Partner closely with sales, support, product, and delivery teams to provide a coordinated customer experience. Support renewal and expansion outcomes through strong adoption, customer value realization, and effective account partnership, with compensation aligned in part to these results.</p><p><strong>Desired Candidate Profile</strong></p><h2>Required Skills:</h2><ul><li>8+ years of relevant experience, including at least 5+ years in customer success, account management, consulting, solution engineering, or related post-sales roles.</li><li>Ability to balance technical fluency with value-based customer engagement, with clear strength in one area and the capacity to grow in the other.</li><li>Strong ownership, curiosity, and judgment in navigating customer needs, internal coordination, and ambiguity.</li><li>Strong stakeholder management and relationship-building skills across customer and internal teams.</li><li>Ability to connect product capabilities to customer goals, business outcomes, and long-term value.</li><li>Experience working cross-functionally with sales, product, support, engineering, and delivery teams.</li><li>Strong organizational skills and consistent follow-through across multiple priorities.</li><li>Bachelor s degree strongly preferred.</li><li>Technical background or experience in a technical customer-facing role strongly preferred.</li><li>Fluency in Spanish (written and spoken) is required.</li><li>Availability to work LATAM business hours is required.</li></ul>