وظائف Bupa

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Buyer - BEI</b></p><br><p><b>Location status:</b> Hybrid working - 2 days in the office<br><b>Location:</b> New Cairo, Egypt<br><b>Role Type:</b> Permanent<br><b>Working Hours: </b>40hrs pw</p><br><p>We make health happen</p><br><p>At Bupa, we're helping people live longer, healthier, happier lives. To do that, we need the right products, services and partnerships in place to support our customers and colleagues.</p><br><p>As a <b>Buyer</b>, you'll play an important role in helping us achieve this. You'll work closely with suppliers and stakeholders across the business to make sure goods and services are sourced efficiently, competitively and responsibly.</p><br><p>This is an opportunity to join a commercial team where your ideas, negotiation skills and ability to build strong relationships will make a real difference. You'll help deliver value, identify opportunities for improvement and support Bupa's commitment to providing high-quality services while managing costs effectively.</p><br><br><p><b>Key Responsibilities</b></p><br><ul><li>Manage sourcing activities across allocated procurement categories</li><li>Develop and maintain category and purchasing plans, identifying opportunities to deliver value and cost savings</li><li>Lead sourcing projects from planning through to contract award and implementation</li><li>Build and manage strong relationships with internal stakeholders to understand business requirements</li><li>Negotiate contracts with suppliers to achieve the best commercial outcomes for Bupa</li><li>Challenge existing ways of working and identify innovative solutions that improve value and efficiency</li><li>Drive procurement timelines and ensure sourcing activities are delivered effectively</li><li>Support the development of a strong procurement culture across the business</li><li>Promote procurement best practice and act as an advocate for the Procurement team</li><li>Maintain professional and ethical supplier relationships at all times</li><li>Protect commercial confidentiality and ensure activities are carried out in line with company policies and standards</li></ul><p><b>What We're Looking For</b></p><br><ul><li>Experience in procurement, sourcing or category management</li><li>A track record of delivering commercial value and cost savings through sourcing activities</li><li>Experience managing supplier relationships and supporting contract negotiations</li><li>Strong stakeholder management skills with the ability to build trusted relationships across the business</li><li>Excellent communication skills in both English and Arabic</li><li>Strong commercial awareness and the confidence to challenge constructively when appropriate</li><li>Ability to manage multiple priorities and work independently</li><li>Strong influencing and relationship-building skills, including experience working with senior stakeholders</li><li>A proactive approach with excellent organisational and problem-solving skills</li><li>High levels of professionalism, integrity and attention to detail</li><li>Degree-level qualification or equivalent experience desirable</li><li>MCIPS qualification or working towards MCIPS desirable</li></ul><p><b>Why Bupa</b></p><br><p>We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.</p><br><p>We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.</p><br><p>Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.</p><br><br><br><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Finance &amp; Accounting<p>Locations:</p><br>Egypt - Cairo </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br> <p><b>Finance Opex Analyst</b></p><br> <p><b>Cairo, District 5 Campus, Building B07, Ain Sokhna Road, New Cairo 11361</b></p><br> <p><b>Full time 40 hours per week</b></p><br> <p><b>We make health happen</b></p><br> <p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br> <p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br> <p><b>How you’ll help us make health happen</b></p><br> <p>As Finance Opex Analyst, you will be responsible for producing high quality MI, robust planning / forecasting, as well as identifying efficiencies that positively impact Bupa’s performance. Working across a broad spectrum of stakeholders, you will build strong relationships and evidence your skills in influencing and workload management.</p><br> <p><b>What you'll be doing</b></p><br> <ul><li>Support Bupa Global Opex Manager in producing robust and informative cost reporting to enhance strategic decision making in the business.</li><li>Working closely with Finance Business Partners and other stakeholders to identify opportunities for maximising spend effectiveness and keeping costs tightly managed.</li><li>Manage central cost centres adopting best in class cost control and preparation of monthly and annual forecasts.</li><li>Managing delivery of specific month-end Opex processes and activities.</li><li>Ensuring that required Management Information is prepared and delivered timely and accurately.</li><li>Taking a proactive approach to modify/develop MI to meet the strategic requirements of the business and continually improve processes.</li><li>Ad hoc analysis as required to provide value-add information and challenge the business.</li></ul> <p><b>Who we’re looking for?</b></p><br> <ul><li>Qualified accountant, or part-qualified with aspiration to qualify</li><li>Proven work experience across Finance, with 3 years experience ideally from a cost management or analytical environment, with focus on reporting of monthly performance, forecasting and planning processes.</li><li>Highly numerate with ability to process financial data quickly, and strong attention to detail.</li><li>Excellent interpersonal, communication and influencing skills with emphasis on achieving results and successful outcomes.</li><li>Fluent in English and Arabic.</li><li>Strong stakeholder management experience, with the ability to build and strengthen relationships.</li><li>Oracle EPM Financials experience highly desirable.</li></ul> <p><b>Why Bupa?</b></p><br> <p>We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.</p><br> <p>We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.</p><br> <p>Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.</p><br> <p><b>End Date:</b> August 23, 2026</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Finance Opex Analyst</b></p><br><p><b>Cairo, District 5 Campus, Building B07, Ain Sokhna Road, New Cairo 11361</b></p><br><p><b>Full time 40 hours per week</b></p><br><p><b>We make health happen</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p><b>How you’ll help us make health happen</b></p><br><p>As Finance Opex Analyst, you will be responsible for producing high quality MI, robust planning / forecasting, as well as identifying efficiencies that positively impact Bupa’s performance. Working across a broad spectrum of stakeholders, you will build strong relationships and evidence your skills in influencing and workload management.</p><br><p><b>What you'll be doing</b></p><br><ul><li>Support Bupa Global Opex Manager in producing robust and informative cost reporting to enhance strategic decision making in the business.</li><li>Working closely with Finance Business Partners and other stakeholders to identify opportunities for maximising spend effectiveness and keeping costs tightly managed.</li><li>Manage central cost centres adopting best in class cost control and preparation of monthly and annual forecasts.</li><li>Managing delivery of specific month-end Opex processes and activities.</li><li>Ensuring that required Management Information is prepared and delivered timely and accurately.</li><li>Taking a proactive approach to modify/develop MI to meet the strategic requirements of the business and continually improve processes.</li><li>Ad hoc analysis as required to provide value-add information and challenge the business.</li></ul><p><b>Who we’re looking for?</b></p><br><ul><li>Qualified accountant, or part-qualified with aspiration to qualify</li><li>Proven work experience across Finance, with 3 years experience ideally from a cost management or analytical environment, with focus on reporting of monthly performance, forecasting and planning processes.</li><li>Highly numerate with ability to process financial data quickly, and strong attention to detail.</li><li>Excellent interpersonal, communication and influencing skills with emphasis on achieving results and successful outcomes.</li><li>Fluent in English and Arabic.</li><li>Strong stakeholder management experience, with the ability to build and strengthen relationships.</li><li>Oracle EPM Financials experience highly desirable.</li></ul><p><b>Why Bupa?</b></p><br><p>We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.</p><br><p>We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. &nbsp;That’s why we especially encourage applications from people with diverse backgrounds and experiences.</p><br><p>Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Finance &amp; Accounting<p>Locations:</p><br>Egypt - Cairo </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b><u>New Business Specialist (BES) </u></b></p><br><p><b><u>Bupa Egypt, District 5 Campus, Building B07, Ain Sokhna Road, Egypt, New Cairo 11361</u></b></p><br><p><b>Full Time - Fixed Term (Rolling Contract)</b></p><br><p><b>40 hours per week</b></p><br><p><b>Local Egypt Bonus Scheme</b></p><br><p><b>Hybrid Working (1-2 days per week office working)</b></p><br><p><b>Job Grade: A11 /BES for internals </b></p><br><p><b>We make health happen</b>&nbsp;</p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.<br>&nbsp;<br>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p><b><u>Role Overview</u></b></p><br><p>Ensure a seamless onboarding experience for our customers, brokers and group secretaries by swiftly and accurately carrying out comprehensive enrolment services for BUPA Egypt for all new members /groups and individual.</p><br><p><br>Customer contact will be across all communication channels – phone, email.<br>This is a diverse and skilled customer facing role where you will be responsible for resolving all enrolment queries to the customer’s (including brokers and group secretaries) complete satisfaction without the need to refer the customer on.</p><br><p>Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance, and regulation.<br>You will be an enrolment subject matter expert, putting the customer at the centre of everything you do and using your enrolment knowledge to put forward ideas for the continuous improvement of the customer onboarding experience.</p><br><p><b><u>How&nbsp;you’ll&nbsp;help us make health happen</u></b></p><br><ul><li><p>The role holder will take end to end ownership for the resolution of all customer and internal Bupa Egypt enrolment<br>enquiries. Case manage all queries through to resolution.</p><br></li><li><p>The role holder will accurately maintain and update customer records on the customer management system. Ensure that<br>records are accurately updated whenever a customer makes contact.</p><br></li><li><p>The role holder will obtain all missing information for forms that come into the team directly from the customer/broker/group by telephone/email.</p><br></li><li><p>The role holder will be an expert in inputting member/group details into the operating system accurately within agreed quality levels and service level agreements.</p><br></li><li><p>The role holder will be an expert in processing new groups and individuals from the initial referral from the Sales Department in accordance with our Service Standards and customer expectations.</p><br></li><li><p>To be an expert in all business rules and underwriting rules.</p><br></li><li><p>The role holder will liaise closely with other departments and use sources of reference held in Bupa Egypt and other areas</p><br></li><li><p>To ensure that queries are answered correctly and in full providing the customer with the best possible customer service.</p><br></li><li><p>The role holder will be expected to comply with all regulatory and governance requirements including FRA.</p><br></li><li><p>The role holder will be an expert in identifying gaps &amp; flagging any potential risks in line with our risk management framework to ensure appropriate &amp; regular mitigation is in place.</p><br></li><li><p>The role holder will be working within the agreed service levels, turnaround times and quality</p><br></li></ul><p><b><u>What you'll need:</u></b></p><br><ul><li><p>Graduate level with a medical background is desirable</p><br></li><li><p>Knowledge of insurance and work experience within teams in Financial Services organisation or in a health care sector is<br>desirable</p><br></li><li><p>Knowledge of Python/RPA or any relevant background in automation/onboarding is desirable</p><br></li><li><p>Previous Knowledge of FRA rules and requirements in the insurance field is desirable</p><br></li><li><p>Good spoken and written English is essential</p><br></li><li><p>Multilingual skills would be an advantage</p><br></li><li><p>A track record of achieving and exceeding productivity and quality targets in a high performing team environment</p><br></li><li><p>Proven experience of building and delivering strong customer servicing within a contact centre setting, coupled with<br>experience of case managing customer queries thorough to resolution</p><br></li><li><p>Good communicator and negotiator with some experience of corporate level negotiation</p><br></li><li><p>Track record of ‘treating customers fairly’ and delivering compliant services within a regulatory environment is key.</p><br></li><li><p>Resilience and confidence in own and in Bupa’s ability to succeed</p><br></li><li><p>Acts ethically and honestly in all dealing with customers and colleagues building compliance, authenticity and trust.</p><br></li></ul><p><b><u>Why Bupa?</u></b></p><br><p>We’re&nbsp;a health insurer and provider. With no shareholders, our customers are our focus.&nbsp;Our people are all&nbsp;driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave,&nbsp;caring&nbsp;and responsible in everything we do.&nbsp;</p><br><p>We encourage&nbsp;all of&nbsp;our people to “Be you at Bupa”,&nbsp;we champion diversity, and we understand the importance of our people&nbsp;representing&nbsp;the communities and customers we serve.&nbsp;&nbsp;That’s&nbsp;why we&nbsp;especially&nbsp;encourage applications from people with diverse backgrounds and experiences.&nbsp;&nbsp;</p><br><p>Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the&nbsp;minimum&nbsp;criteria for the role.&nbsp;We’re&nbsp;committed to ensuring&nbsp;you’re&nbsp;treated fairly during the recruitment process and offer reasonable adjustments to anyone who may&nbsp;benefit&nbsp;from accommodations to the recruitment process.&nbsp;&nbsp;&nbsp;</p><br><p>If you require&nbsp;information&nbsp;regarding&nbsp;this role in&nbsp;an alternative format,&nbsp;please email:&nbsp;<u>careers@bupa.com</u>&nbsp;</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Administration<p>Locations:</p><br>Egypt - Cairo </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Corporate Account Analyst</b></p><br><p><b>Cairo, Egypt</b></p><br><p><b>Hybrid</b></p><br><p><b>Fixed term, Full Time (40 hours per week) role</b></p><br><p><b>We make health happen:</b></p><br><p>To provide efficient and effective support to the Client Management team and<br>strategic clients; To act as the key liaison between the Bupa Global Corporate<br>Client Management team, internal stakeholders and external organisations and<br>third parties. To ensure adherence to processes agreed for strategic client.</p><br><p><b>Key Responsibilities:</b></p><br><ul><li><p>Maintain first class renewal material to ensure alignment with regional Client Management teams where applicable.</p><br></li><li><p>Ensure renewal processes across regions are aligned and follow best quality practices</p><br></li><li><p>Prepare claims management information for strategic clients, liaising with partners for reporting data i.e. GeoBlue, Bupa Arabia, Sukoon</p><br></li><li><p>Maintain Service Level Agreement (SLA) results and monitoring to highlightirregularities</p><br></li><li><p>Prepare global SLA results for strategic clients, liaising with global partnersi.e. GeoBlue, Bupa Arabia, Sukoon</p><br></li><li><p>Collate and prepare global EAP utilisation reporting for strategic clients working with global partners i.e. GeoBlue</p><br></li><li><p>Work with internal stakeholders to create manual invoicing for strategic clients (where relevant) and ensure audit and accuracy are key</p><br></li><li><p>Maintain audit trail for day-to-day activities</p><br></li><li><p>Coordinate meetings for strategic clients, organising both internal and external parties’ availability</p><br></li><li><p>Manage external site visit coordination; manage minutes and delegate actions from external meetings</p><br></li><li><p>Liaise with internal and external contacts to ensure the effective running of the Corporate Client Management function</p><br></li><li><p>Liaise with marketing regarding client or service promotional material,owning documents within the wraps system</p><br></li><li><p>Assist with specific projects across Corporate Client Management as required.</p><br></li></ul><p><b>What We’re Looking For:</b></p><br><ul><li><p>Corporate experience is required, preferably within the insurance industry.</p><br></li><li><p>Proven experience in a data analytics-focused role, demonstrating strong analytical and numerical skills.</p><br></li><li><p>Ability to analyze data, identify trends, and provide actionable insights.</p><br></li></ul><p><b>Why Bupa</b></p><br><p>We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.</p><br><p>We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.</p><br><p>Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.</p><br><p>If you require information regarding this role in an alternative format, please email: careers@bupa.com</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Business Development<p>Locations:</p><br>Egypt - Cairo </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><u><b>New Business Specialist (BEI) </b></u></p><br><br><p><b><u>Bupa Egypt, District 5 Campus, Building B07, Ain Sokhna Road, Egypt, New Cairo 11361</u></b></p><br><p><b>Full Time - Fixed Term (Rolling Contract)</b></p><br><p><b>40 hours per week</b></p><br><p><b>Local Egypt Bonus Scheme</b></p><br><p><b>Hybrid Working (1-2 days per week office working)</b></p><br><p><b>Job Grade: A11 </b></p><br><p><b>We make health happen</b>&nbsp;</p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.<br>&nbsp;<br>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p><u><b>Role Overview</b></u></p><br><p>Ensure a seamless onboarding experience for our customers, brokers and group secretaries by swiftly and accurately carrying out comprehensive enrolment services for BUPA Egypt for all new members /groups and individual.</p><br><p><br>Customer contact will be across all communication channels – phone, email.<br>This is a diverse and skilled customer facing role where you will be responsible for resolving all enrolment queries to the customer’s (including brokers and group secretaries) complete satisfaction without the need to refer the customer on.</p><br><p>Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance, and regulation.<br>You will be an enrolment subject matter expert, putting the customer at the centre of everything you do and using your enrolment knowledge to put forward ideas for the continuous improvement of the customer onboarding experience.</p><br><p><b><u>How&nbsp;you’ll&nbsp;help us make health happen</u></b></p><br><ul><li><p>The role holder will take end to end ownership for the resolution of all customer and internal Bupa Egypt enrolment<br>enquiries. Case manage all queries through to resolution.</p><br></li><li><p>The role holder will accurately maintain and update customer records on the customer management system. Ensure that<br>records are accurately updated whenever a customer makes contact.</p><br></li><li><p>The role holder will obtain all missing information for forms that come into the team directly from the customer/broker/group by telephone/email.</p><br></li><li><p>The role holder will be an expert in inputting member/group details into the operating system accurately within agreed quality levels and service level agreements.</p><br></li><li><p>The role holder will be an expert in processing new groups and individuals from the initial referral from the Sales Department in accordance with our Service Standards and customer expectations.</p><br></li><li><p>To be an expert in all business rules and underwriting rules.</p><br></li><li><p>The role holder will liaise closely with other departments and use sources of reference held in Bupa Egypt and other areas</p><br></li><li><p>To ensure that queries are answered correctly and in full providing the customer with the best possible customer service.</p><br></li><li><p>The role holder will be expected to comply with all regulatory and governance requirements including FRA.</p><br></li><li><p>The role holder will be an expert in identifying gaps &amp; flagging any potential risks in line with our risk management framework to ensure appropriate &amp; regular mitigation is in place.</p><br></li><li><p>The role holder will be working within the agreed service levels, turnaround times and quality</p><br></li></ul><p><b><u>What you'll need:</u></b></p><br><ul><li><p>Graduate level with a medical background is desirable</p><br></li><li><p>Knowledge of insurance and work experience within teams in Financial Services organisation or in a health care sector is<br>desirable</p><br></li><li><p>Knowledge of Python/RPA or any relevant background in automation/onboarding is desirable</p><br></li><li><p>Previous Knowledge of FRA rules and requirements in the insurance field is desirable</p><br></li><li><p>Good spoken and written English is essential</p><br></li><li><p>Multilingual skills would be an advantage</p><br></li><li><p>A track record of achieving and exceeding productivity and quality targets in a high performing team environment</p><br></li><li><p>Proven experience of building and delivering strong customer servicing within a contact centre setting, coupled with<br>experience of case managing customer queries thorough to resolution</p><br></li><li><p>Good communicator and negotiator with some experience of corporate level negotiation</p><br></li><li><p>Track record of ‘treating customers fairly’ and delivering compliant services within a regulatory environment is key.</p><br></li><li><p>Resilience and confidence in own and in Bupa’s ability to succeed</p><br></li><li><p>Acts ethically and honestly in all dealing with customers and colleagues building compliance, authenticity and trust.</p><br></li></ul><p><b><u>Why Bupa?</u></b></p><br><p>We’re&nbsp;a health insurer and provider. With no shareholders, our customers are our focus.&nbsp;Our people are all&nbsp;driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave,&nbsp;caring&nbsp;and responsible in everything we do.&nbsp;</p><br><p>We encourage&nbsp;all of&nbsp;our people to “Be you at Bupa”,&nbsp;we champion diversity, and we understand the importance of our people&nbsp;representing&nbsp;the communities and customers we serve.&nbsp;&nbsp;That’s&nbsp;why we&nbsp;especially&nbsp;encourage applications from people with diverse backgrounds and experiences.&nbsp;&nbsp;</p><br><p>Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the&nbsp;minimum&nbsp;criteria for the role.&nbsp;We’re&nbsp;committed to ensuring&nbsp;you’re&nbsp;treated fairly during the recruitment process and offer reasonable adjustments to anyone who may&nbsp;benefit&nbsp;from accommodations to the recruitment process.&nbsp;&nbsp;&nbsp;</p><br><p>If you require&nbsp;information&nbsp;regarding&nbsp;this role in&nbsp;an alternative format,&nbsp;please email:&nbsp;<u>careers@bupa.com</u>&nbsp;</p><br><br><br><br><br><br><br><br><br><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Call Centre<p>Locations:</p><br>Egypt - Cairo </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b><span>Role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Marketing Manager - BEI<br>Location: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Egypt, Cairo (Hybrid working)</span></b></p><br><p><b><span>Full time 40 Hours </span></b></p><br><p>Bupa Egypt Insurance is a leading health insurer offering a range of premium health plans designed to meet the needs of individuals, families, and businesses in Egypt.</p><br><p>Bupa is dedicated to helping our members live longer, healthier, and happier lives by providing high-quality healthcare services and support.</p><br><p>We’re part of Bupa Global, an international healthcare company serving over 38 million customers worldwide. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.</p><br><p>Health insurance is at the core of our business in addition to which we provide healthcare through our health clinics, digital services, hospitals, dental centres and aged care facilities.</p><br><p>The breadth and depth of our experience give us greater insight into how health systems work in the markets in which we have a presence, enabling us to better meet the diverse needs of our customers.</p><br><p>Our key locations are Egypt, UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate health insurance businesses in Saudi Arabia (Bupa Arabia) and India (Niva Bupa).</p><br><p><b><span>We make health happen</span></b></p><br><p><b><span>The role</span></b></p><br><p>Bupa Egypt is a key growth market and strategic priority for Bupa Global, and this role is critical in enabling and leading the delivery of our ambitious growth plans.</p><br><p>You’ll develop and execute a world-class marketing strategy and operating model that can scale our customer base and maximise profitable commercial growth.</p><br><p>You’ll be responsible for the end-to-end consumer and brand strategy, ensuring the seamless development and execution of marketing initiatives, leading a high-performing marketing team, partnering closely with the leadership team, collaborating cross-functionally with internal and external stakeholders to establish clear standards and governance to deliver a strong return on marketing investment.</p><br><p>As a member of the Bupa Egypt Leadership Team, you’ll provide strategic recommendations to executive leadership based on market intelligence, customer insights and performance data and be accountable for marketing's contribution to revenue growth and business performance.</p><br><p>You’ll act as the senior marketing adviser to the Executive Leadership Team, and help shape commercial priorities, identify market expansion opportunities, and drive customer acquisition and growth strategies to support Bupa Egypt's long-term success.</p><br><p><b><span>How you’ll help us make health happen</span></b></p><br><ul><li>Own and lead an integrated marketing strategy across Paid, Owned, and Earned media</li><li>Lead the development of brand-led campaigns, content marketing, sponsorships, and partnerships</li><li>Ensure brand messaging and creative execution align with global and regional positioning while considering local market nuances</li><li>Effectively manage budget and P&amp;L, allocating budget across Paid, Owned, and Earned media channels</li><li>Act as key business partner to Head of Sales, creation of joint business plans, GTM and business outcomes, building credibility and impact with key commercial functions to ensure overall alignment and acceleration of growth across all segments.</li><li>Lead, motivate, and develop a team of marketers, ensuring a culture of creativity, innovation, and strategic thinking.</li><li>Lead and manage relationships with media agencies, creative agencies, PR firms, and content production teams</li><li>Drive brand performance through data-led insights, leveraging customer research, campaign performance data, and market trends.</li><li>Own and lead reporting on brand campaign performance, tracking key brand health metrics, audience engagement, and sentiment analysis. Provide regular insights to senior leadership on brand perception, share of voice, and campaign impact.</li><li>Work closely with Global Marketing, Digital, Sales, Compliance, Commercial and Product teams to ensure brand alignment and synergy across all customer touchpoints.</li><li>Partner with the Performance Marketing team to ensure a seamless balance between brand-building and conversion-focused activities.</li></ul><p><b><span>You</span></b></p><br><ul><li>Demonstrable experience at a senior level in B2B and B2C brand marketing, integrated campaigns, and non-acquisition marketing in a multinational or regional capacity is essential</li><li>Proven track record of marketing budgets more than c.£2M.</li><li>Experience in building a local marketing structure in an international business across advertising, events, PR, Social and Digital.</li><li>Strong understanding of Paid, Owned, and Earned media strategies, with experience in media planning and execution.</li><li>Excellent written and communication skills in English with the ability to present at executive leadership level and inspire a team.</li><li>Demonstrable hands-on experience with CRM and analytics platforms.</li><li>Good knowledge of MarTech solutions</li><li>Ability to analyse data from advertising campaigns to ensure conversion rate optimisations and returns on investment.</li><li>Experience in managing agencies for creative and media strategy, planning and buying.</li><li>Experience of managing a copy clearance process in a regulated industry; specific experience in healthcare, or insurance will be highly advantageous.</li><li>Advanced PC skills, including Acrobat, Excel, Word and PowerPoint is essential.</li><li>Strong collaboration skills working seamlessly with diverse teams globally.</li><li>Knowledge of International Private Medical Insurance is advantageous</li></ul><p>Time Type:</p><br>Full time<p>Job Area:</p><br>PR , Marketing &amp; Brand<p>Locations:</p><br>Egypt - Cairo </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br> <p><b>Senior Finance Analyst (APAC &amp; Middle East)</b></p><br> <p><b>Cairo, Egypt (District 5)</b></p><br> <p><b>Hybrid (3 days in the office, 2 day working from home)</b></p><br> <p><b>Full time 40 hours per week</b></p><br> <p><b>Advert closes 5th August 2026</b></p><br> <p><b>We make health happen</b></p><br> <p>At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As a leading international healthcare company, Bupa Global supports customers around the world with international health insurance, travel insurance and medical assistance services. With teams across the UK, Hong Kong, Dubai, Kenya and Egypt, we're committed to delivering high-quality healthcare solutions wherever our customers are.</p><br> <p>As a <b>Senior Finance Analyst</b>, you'll play an important role in making that happen. You'll provide financial insight and support decision-making across our APAC and Middle East markets. Working closely with senior leaders, you'll help shape plans, improve reporting, drive automation and provide the analysis that helps our business perform at its best. This is an opportunity to combine commercial thinking, financial expertise and leadership in a role with regional impact.</p><br> <p><b>How you’ll help us make health happen</b></p><br> <p>As our Senior Finance Analyst, you'll:</p><br> <ul><li>Lead, support and develop two Finance Analysts across APAC and Middle East activities.</li><li>Support the planning cycle, including forecasts, annual plans and refreshed business plans.</li><li>Produce accurate management information and regulatory reporting.</li><li>Create clear, easy-to-use reporting that explains business performance and key trends.</li><li>Deliver monthly KPI and management reports for regional leadership teams.</li><li>Use data, AI and automation tools to improve reporting processes and efficiency.</li><li>Complete regulatory submissions and help maintain strong financial governance.</li><li>Monitor broker incentive commission reporting and controls.</li><li>Support business cases, investment decisions and commercial analysis.</li><li>Provide meaningful recommendations and insights to senior stakeholders.</li><li>Carry out detailed analysis of performance, costs, risks and opportunities.</li><li>Promote continuous improvement and finance best practice across the business</li></ul> <p><b>Key Skills/Qualifications required for this role</b></p><br> <ul><li>Fully qualified as an accountant or working towards a qualification is preferable. Please specify this on your application.</li><li>Experience in financial planning and analysis (FP&amp;A) is essential</li><li>Fluent written and spoken English is needed</li><li>Experience partnering with business leaders and non-finance stakeholders.</li><li>Advanced Excel and strong analytical skills.</li><li>Experience creating financial reports and management information.</li><li>Strong communication and stakeholder management skills.</li><li>Experience using Power BI, data analytics tools or automation solutions.</li><li>A proactive approach with a focus on continuous improvement.</li><li>Experience leading, coaching or developing colleagues is desirable</li></ul> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Senior Finance Analyst (APAC &amp; Middle East)</b></p><br><p><b>Cairo, Egypt (District 5)</b></p><br><p><b>Hybrid (3 days in the office, 2 day working from home)</b></p><br><p><b>Full time 40 hours per week </b></p><br><p><b>Advert closes 5th August 2026</b></p><br><p><b>We make health happen</b></p><br><p>At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As a leading international healthcare company, Bupa Global supports customers around the world with international health insurance, travel insurance and medical assistance services. With teams across the UK, Hong Kong, Dubai, Kenya and Egypt, we're committed to delivering high-quality healthcare solutions wherever our customers are.</p><br><p>As a <b>Senior Finance Analyst</b>, you'll play an important role in making that happen. You'll provide financial insight and support decision-making across our APAC and Middle East markets. Working closely with senior leaders, you'll help shape plans, improve reporting, drive automation and provide the analysis that helps our business perform at its best. This is an opportunity to combine commercial thinking, financial expertise and leadership in a role with regional impact.</p><br><p><b>How you’ll help us make health happen</b></p><br><p>As our Senior Finance Analyst, you'll:</p><br><ul><li><p>Lead, support and develop two Finance Analysts across APAC and Middle East activities.</p><br></li><li><p>Support the planning cycle, including forecasts, annual plans and refreshed business plans.</p><br></li><li><p>Produce accurate management information and regulatory reporting.</p><br></li><li><p>Create clear, easy-to-use reporting that explains business performance and key trends.</p><br></li><li><p>Deliver monthly KPI and management reports for regional leadership teams.</p><br></li><li><p>Use data, AI and automation tools to improve reporting processes and efficiency.</p><br></li><li><p>Complete regulatory submissions and help maintain strong financial governance.</p><br></li><li><p>Monitor broker incentive commission reporting and controls.</p><br></li><li><p>Support business cases, investment decisions and commercial analysis.</p><br></li><li><p>Provide meaningful recommendations and insights to senior stakeholders.</p><br></li><li><p>Carry out detailed analysis of performance, costs, risks and opportunities.</p><br></li><li><p>Promote continuous improvement and finance best practice across the business</p><br></li></ul><p><b>Key Skills/Qualifications required for this role</b></p><br><ul><li><p>Fully qualified as an accountant or working towards a qualification is preferable. Please specify this on your application.</p><br></li><li><p>Experience in financial planning and analysis (FP&amp;A) is essential</p><br></li><li><p>Fluent written and spoken English is needed</p><br></li><li><p>Experience partnering with business leaders and non-finance stakeholders.</p><br></li><li><p>Advanced Excel and strong analytical skills.</p><br></li><li><p>Experience creating financial reports and management information.</p><br></li><li><p>Strong communication and stakeholder management skills.</p><br></li><li><p>Experience using Power BI, data analytics tools or automation solutions.</p><br></li><li><p>A proactive approach with a focus on continuous improvement.</p><br></li><li><p>Experience leading, coaching or developing colleagues is desirable</p><br></li></ul><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Finance &amp; Accounting<p>Locations:</p><br>Egypt - Cairo </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Customer Relations Service Manager </b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>40 hours per week </b></p><br><p><b>We make Heath Happen:</b></p><br><p><b>Job Purpose</b></p><br><ul><li>Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities.</li><li>Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums.</li><li>Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness.</li><li>Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review.</li><li>Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes.</li><li>Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders.</li><li>Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.</li><li>Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations.</li><li>Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements.</li><li>Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance.</li><li>Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence.</li><li>Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence.</li></ul><p><b>How you’ll help us make health happen:</b></p><br><p><b>Deliver the agreed customer service experience through:&nbsp;&nbsp;</b></p><br><ul><li>Coaching,&nbsp;developing&nbsp;and leading a highly skilled team&nbsp;&nbsp;</li></ul><ul><li>Managing absences to the agreed standard&nbsp;&nbsp;</li></ul><ul><li>Dealing with any performance issues&nbsp;&nbsp;</li></ul><ul><li>Complete regular 121s with all team members&nbsp;&nbsp;</li></ul><ul><li>Managing team performance and ensuring the agreed service experience&nbsp;&nbsp;</li></ul><ul><li>Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling&nbsp;</li></ul><ul><li>Ensure that resources are managed in line with the workforce plan&nbsp;&nbsp;</li></ul><ul><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment&nbsp;&nbsp;</li></ul><ul><li>Hold regular team meetings to ensure&nbsp;good quality&nbsp;two way&nbsp;communication&nbsp;&nbsp;</li></ul><ul><li>Support recruitment as&nbsp;required&nbsp;&nbsp;</li></ul><ul><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)&nbsp;&nbsp;</li></ul><ul><li>Accountable for the resolution of customer related issues that are&nbsp;identified&nbsp;by your team. Responsible for identifying&nbsp;/&nbsp;removing any barriers that&nbsp;impacts&nbsp;the delivery of outstanding customer satisfaction&nbsp;&nbsp;</li></ul><ul><li>Ensures&nbsp;high levels&nbsp;of employee engagement, measured through&nbsp;People Pulse&nbsp;(Glint&nbsp;Survey) scores. Understands,&nbsp;acts&nbsp;and shares&nbsp;survey&nbsp;results with the team, building relevant actions plans for improvement.&nbsp;&nbsp;</li></ul><ul><li>Ensure there are&nbsp;high levels&nbsp;of team working and that the team is aligned and engaged with Bupa’s purpose and goals&nbsp;&nbsp;</li></ul><ul><li>Being a role model for the team&nbsp;demonstrating&nbsp;outstanding personal behaviours and performance. Being an ambassador for the function&nbsp;&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.&nbsp;&nbsp;</li></ul><ul><li>Adherence to required regulatory guidelines and specifically&nbsp;FRA&nbsp;regulations&nbsp;&nbsp;</li></ul><ul><li>Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global&nbsp;</li></ul><ul><li>Ensure the team is following&nbsp;the complaints process and&nbsp;is&nbsp;resolving&nbsp;the cases&nbsp;satisfactorily and&nbsp;in accordance with&nbsp;FRA,&nbsp;FCA&nbsp; FSC&nbsp;and TCF principles or equivalent for other countries&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities&nbsp;from the unhappy customers and other stakeholders&nbsp;for improving the customer experience.&nbsp;</li></ul><p><b><i>Role specific accountabilities</i></b>&nbsp;</p><br><ul><li>This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities .</li><li>Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks&nbsp;&nbsp;</li></ul><ul><li>To&nbsp;represent&nbsp;and make decisions on behalf of the&nbsp;Chairman, Chief Executive, General Manager, Directors and Heads of&nbsp;Departments in the case of correspondence and escalated complaints from customers, providers, group&nbsp;secretaries&nbsp;and brokers&nbsp;</li></ul><ul><li>Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes&nbsp;</li></ul><ul><li>Identify&nbsp;operational Risks and implement mitigating controls, with&nbsp;appropriate risk&nbsp;escalation where necessary to ensure adherence to&nbsp;appropriate&nbsp;FRA&nbsp;and other regional regulatory requirements&nbsp;</li></ul><ul><li>Review and contest (where&nbsp;appropriate)&nbsp;FRA&nbsp;decisions, and incorporate learning outcomes into process improvements, act as Bupa&nbsp;Global’s&nbsp;focal point with the relevant regulators .&nbsp;&nbsp;&nbsp;</li></ul><ul><li>To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa’s values and best practice in complaint handling.&nbsp;</li></ul><ul><li>Management of reporting in relation to complaints for the Regulators,&nbsp;Compliance&nbsp;and wider business.&nbsp;</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><p>As this is a regulated role within BEI , the following skills are required :</p><br><ul><li>Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes.</li></ul><ul><li>Strong performance management and mentoring capabilities.</li></ul><ul><li>Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements.</li><li>Proven experience in talent management, succession planning, coaching, and performance development.</li><li>Experience in managing teams while fostering an inclusive and collaborative working environment.</li><li>Experience leading organizational change, transformation initiatives, and the implementation of new operating models.</li><li>Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders</li><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.&nbsp;</li><li>Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs</li><li>Relevant qualification in complaint handling environment or regulated role or related studies is preferred&nbsp;&nbsp;</li><li>Experience producing management reports, dashboards, and performance metrics.</li><li>Proficiency in identifying trends and recommending service improvements.</li><li>strong Stakeholder and customer relationship management skills</li><li>Strong decision-making, negotiation, and conflict-resolution abilities<br>Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans.</li><li>Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management.</li><li>Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations.</li><li>Ability to translate regulatory requirements into operational processes, controls, and team objectives.</li></ul><p>&nbsp;<b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Delivery and Operations<p>Locations:</p><br>Egypt - Cairo </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>BES CS Manager</b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>We make Heath Happen:</b></p><br><p>This role is responsible to ensure that agreed customer service experience is delivered at all times within the Customer Service Department through the effective leadership of our Customer Service Consultants and team coaches.</p><br><p>The focus of this role is to ensure that we are coaching, managing performance, delivering on SLAs and growing our people to deliver outstanding performance against targets.</p><br><p>The Service Managers are responsible for the Customer Service department meeting all SLAs. The Service Manager will drive a culture of customer focus and continuous improvement.</p><br><p><b>How you’ll help us make health happen:</b></p><br><ul><li>Support or lead recruitment and&nbsp; the academy function&nbsp;</li><li>Being a role model for the team demonstrating outstanding personal behaviours and performance. Being an ambassador for the function</li><li>Ensure there are high levels of team working and that the team is aligned and engaged with Bupa’s purpose and goals</li><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)</li><li>Ensure that resources are managed in line with the workforce plan</li><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment</li><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.</li><li>Works closely with the Continuous improvement team to ensure that processes across Customer Services are effective and support the best customer experience</li><li>Focus on driving the key targets of first call resolution, Net Promoter scores, Customer Interaction Survey scores and quality assessments</li><li>Accountable for the resolution of customer related issues that are identified by your team. Responsible for identifying/removing any barriers that impacts the delivery of outstanding customer satisfaction</li><li>Point of escalation for customer issues that need to be referred by the Customer Service Consultants</li><li>Monitoring of calls and Email Performance throughout the day</li><li>Managing absences to the agreed standard</li><li>Coaching, developing and leading a highly skilled team</li><li>Dealing with any performance issues</li><li>Complete regular 121s with all team members</li><li>Managing team performance and ensuring the agreed service experience</li><li>Ensures high levels of employee engagement, measured through eNPS (pulse surveys) . Understands, acts and shares eNPS results with the team, building relevant actions plans for improvement.</li><li>Hold regular team meetings to ensure good quality two way communication</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><ul><li>Graduate level with relevant qualifications.</li><li>Significant experience and proven ability to lead and manage Customer Service Teams in Financial Services organisation/s in a health care sector.</li><li>Proven experience of building and maintaining strong, long lasting customer relationships and maximising business opportunities through B2B.</li><li>Strong determined communicator and negotiator with experience of corporate level/board level selling, persuasion, and negotiation</li><li>In depth knowledge of successfully increasing revenue, profits, and growth within …….. in a regulated environment such as the healthcare market.</li><li>Track record of ‘treating customers fairly’ and delivering compliant sales within a regulatory environment is key.</li><li>Resilience and confidence in own and Bupa’s ability to succeed</li><li>Acts ethically and honestly in all dealing with customers and colleagues building compliance, authenticity and trust.</li><li>Demonstrates necessary gravitas to be viewed externally as the voice of Corporate distribution in Bupa.</li><li>Capable of representing Bupa at various external forums</li><li>Our desire to grow in the Corporate market means that a strong leader with in-depth knowledge of the market is crucial</li></ul><p><b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Call Centre<p>Locations:</p><br>Egypt - Cairo </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><u><b>Analytics Insights Specialist - Bupa Global (BES) (Fixed Term - 12 months) </b></u></p><br><p><u><b>Bupa Egypt - <span>District 5 Campus – Building B07, Ain Sokhna Road, New Cairo 11361</span></b></u></p><br><p>Fixed Term (12 month contract) - 40 hours per week</p><br><p>Hybrid Working (1 day per week in office)</p><br><p>(Grade B14- for internals candidates/B)</p><br><p><b>We make health happen</b>&nbsp;</p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p><b><u>Role Overview</u></b></p><br><p>This role, reporting to the Lead Digital Analytics Manager is a fantastic<br>opportunity to improve the Digital experience of our customers, through<br>enabling key stakeholders to make data driven decisions.</p><br><p><br>Bringing a passion for data and insights, you will partner with the business to<br>understand their needs, designing data capture, providing the necessary<br>information and distilling complex analysis into simple insights.</p><br><p><br>The Digital Analytics team supports a wide range of internal stakeholders,<br>providing reporting, analysis and information to support decision making, as<br>well as being responsible for the implementation and maintenance of Digital<br>Analytics tools across multiple domains.</p><br><p><b><u>How&nbsp;you’ll&nbsp;help us make health happen:</u></b></p><br><ul><li><p>Provide regular and ad hoc reporting through Adobe Analytics and<br>Power BI</p><br></li><li><p>Provide ad hoc detailed analysis on the performance of campaigns and Digital products</p><br></li><li><p>Identify opportunities to improve the Digital customer experience<br>through high quality analysis</p><br></li><li><p>Produce and share actionable insights, presented in a clear and easy to digest manner</p><br></li><li><p>Liaise with key stakeholders to understand measurement requirements and design the data capture for new websites and features</p><br></li><li><p>Support the implementation of marketing tags and Digital Analytics tools</p><br></li></ul><p><b><u>What you will need: </u></b></p><br><ul><li><p>Experience designing / building implementations of Adobe Analytics</p><br></li><li><p>Extensive experience using Adobe Analytics to provide reporting and analysis</p><br></li><li><p>Experience with data visualisation tools (Power BI preferred)</p><br></li><li><p>High attention to detail&nbsp;</p><br></li><li><p><span>Understanding of UK and European data legalisation – GDPR </span></p><br></li><li><p>Ability to distil complexity into simple digestible information</p><br></li><li><p>Effective communication and presentation skills, capable of bringing others along with you</p><br></li><li><p>Experience using SQL advantageous</p><br></li><li><p>Tag management experience of <span>Google Tag Manager, Tealium, Adobe Launch advantageous including implementation of 3rd party marketing tag</span> and understanding of 3rd party marketing tagging advantageous</p><br></li><li><p>An understanding of data, privacy and consent legislation (e.g: GDPR and PECR)</p><br></li></ul><p><b><u>Why Bupa?</u></b></p><br><p>We’re&nbsp;a health insurer and provider. With no shareholders, our customers are our focus.&nbsp;Our people are all&nbsp;driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave,&nbsp;caring&nbsp;and responsible in everything we do.&nbsp;</p><br><p>We encourage&nbsp;all of&nbsp;our people to “Be you at Bupa”,&nbsp;we champion diversity, and we understand the importance of our people&nbsp;representing&nbsp;the communities and customers we serve.&nbsp;&nbsp;That’s&nbsp;why we&nbsp;especially&nbsp;encourage applications from people with diverse backgrounds and experiences.&nbsp;&nbsp;</p><br><p>Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the&nbsp;minimum&nbsp;criteria for the role.&nbsp;We’re&nbsp;committed to ensuring&nbsp;you’re&nbsp;treated fairly during the recruitment process and offer reasonable adjustments to anyone who may&nbsp;benefit&nbsp;from accommodations to the recruitment process.&nbsp;&nbsp;&nbsp;</p><br><p>If you require&nbsp;information&nbsp;regarding&nbsp;this role in&nbsp;an alternative format,&nbsp;please email:&nbsp;<u>careers@bupa.com</u></p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>IT<p>Locations:</p><br>Egypt - Cairo </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b><span>Data and AI Governance Lead</span></b></p><br><br><p><b><span>Egypt&nbsp;</span></b></p><br><br><p><b><span>Full Time&nbsp;</span></b></p><br><br><p><b><span>We make health happen:</span></b><span><span>The Data &amp; AI Governance Lead will work with both Business and IT stakeholders to ensure comprehensive BG’s delivery against our BGIUK Data Governance and RAI</span></span><br><span><span>Policies and frameworks to</span><span>determine</span><span>the scope,</span><span>controls</span><span>and implementation pathways for Bupa Global. The role holder will work with IT and business partners to develop and deliver Data and AI Governance solutions (policy, technology, process, and organisation) that satisfy the</span></span><br><span><span>requirements. The Data &amp; AI Governance Lead will work within the Transformation and Change function, reporting into the Head of Data.</span></span></p><br><br><p><b><span>How</span><span>you’ll</span><span>help us make health happen:</span></b></p><br><br><ul><li><span><span>You will lead Data Governance and AI reporting, responding to internal and external requests while managing associated risk registers.</span></span></li></ul><br><ul><li><span><span>You will define, implement, and</span><span>maintain</span><span>the Data &amp; AI Governance Framework,</span><span>establishing</span><span>policies and standards across data quality, metadata, privacy, and lifecycle management, aligned to regulatory and business requirements.</span></span></li></ul><br><ul><li><span><span>You will own the Data Governance Operating Model, defining roles across data owners and stewards and embedding effective processes for stewardship, issue resolution, and change management.</span></span></li></ul><br><ul><li><span><span>Driving data quality will be a key focus, including defining KPIs, implementing monitoring and reporting, and working with stakeholders to resolve issues. You will also oversee metadata and data cataloguing, ensuring</span><span>accurate</span><span>definitions, lineage, and classifications.</span></span></li></ul><br><ul><li><span><span>You will manage data access, privacy, and compliance, working closely with security teams, while promoting data literacy through training and guidance across the organisation.</span></span></li></ul><br><ul><li><span><span>You will support strategic data initiatives, ensuring governance is embedded from design through to delivery. You will produce reporting on data health, quality, and compliance, presenting insights to senior stakeholders.</span></span></li></ul><br><ul><li><span><span>You will define and</span><span>maintain</span><span>the AI Governance and Responsible AI Frameworks, ensuring safe and ethical AI use.</span></span></li></ul><br><ul><li><span><span>You will oversee AI risk management,</span><span>identifying</span><span>and mitigating risks such as bias, data leakage, and model vulnerabilities, and conducting risk assessments for AI use cases. You will also manage the AI risk register and governance processes.</span></span></li></ul><br><ul><li><span><span>You will lead cross-functional governance forums, bringing together stakeholders across Legal, Security, Data, and Product. You will continuously improve governance processes, controls, and reporting to support effective risk management and decision-making.</span></span></li></ul><br><p><b><span>Key Skills / Qualifications needed for this role:</span></b></p><br><br><ul><li><span><span>Demonstrable experience in Data and AI Governance, with a solid understanding of frameworks, policies, and best practices.</span></span></li></ul><br><ul><li><span><span>First-class stakeholder engagement skills, with the ability to build strong relationships and influence at all levels of the organisation.</span></span></li></ul><br><ul><li><span><span>Proven experience in risk management, with the ability to</span><span>identify</span><span>, assess, and mitigate risks effectively.</span></span></li></ul><br><ul><li><span><span>Experience working with controls, including the design, implementation, and ongoing assurance of governance and risk frameworks.</span></span></li></ul><br><ul><li><span><span>Hands-on experience developing, implementing, or working with data management and governance tools.</span></span></li></ul><br><ul><li><span><span>Strong analytical, interpersonal, and communication skills, with the ability to present complex concepts clearly both verbally and in writing.</span></span></li></ul><br><ul><li><span><span>Experience within regulated Financial Services is preferred, ideally within Insurance.</span></span></li></ul><br><ul><li><span><span>A background working with data, AI, or data governance is essential, alongside the ability to clearly</span><span>demonstrate</span><span>prior experience in risk or governance-focused roles.</span></span></li></ul><br><p><b><span>Why Bupa</span></b></p><br><br><p><span><span>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living,</span><span>travelling</span><span>or working abroad.</span></span><br><br><span><span>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</span></span></p><br><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>IT<p>Locations:</p><br>Egypt - Cairo </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b><u>Global Product Executive </u></b></p><br><p><b><u>Bupa Egypt Insurance SAE, District 5 Campus, Building B07, Ain Sokhna Road, New Cairo 11361, Cairo, Egypt </u></b></p><br><p><b>Full Time - Fixed Term (Rolling Contract) </b></p><br><p><b>40 hours per week </b></p><br><p><b>Local Egypt Bonus Scheme</b></p><br><p><b>Hybrid Working (once per week office working)</b></p><br><p><b>Job Grade: B13 </b></p><br><p><b>We make health happen</b>&nbsp;</p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.<br>&nbsp;<br>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p><b><u>Role Overview</u></b></p><br><p>The Corporate Product Executive will work as part of a successful high performing team focussing on all IPMI products administered by Bupa Global in the various markets that we operate around the globe. Using strong business understanding and experience of being a customer champion you will support delivering the Bupa Global Value Proposition, demonstrate our understanding of the customer requirements and the difference we can make to workplace health and wellbeing.</p><br><p><b><u>How&nbsp;you’ll&nbsp;help us make health happen:</u></b></p><br><ul><li><p>Prepare, create and maintain products for all customer types (individual, SME, Corporate and PPAs).</p><br></li><li><p>Build and maintain products on SWAN according to defined requirements ensuring capability and within rules</p><br></li><li><p>Continuous improvement in the onboarding and renewal of customers/clients</p><br></li><li><p>Work closely with the colleagues in various departments and across the globe to ensure we can sustainably administer products</p><br></li><li><p>Produce membership guides for Corporate and PPAs on WRAPs platform for the renewal and implementation of groups in a timely manner, liaising with Medical Policy and Compliance teams when bespoke wordings are required</p><br></li><li><p>Investigate and provide solutions with claims and product enquiries to ensure the customer experience is optimised</p><br></li><li><p>Work closely with the implementation coordinators to deliver and support the implementation process of new groups</p><br></li><li><p>Acting as a subject matter expert to business projects, providing knowledge and support in the configuration of new products</p><br></li></ul><p><b><u>What you'll need:</u></b></p><br><ul><li><p>A background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management</p><br></li><li><p>Sound technical knowledge of Bupa Global operating system or ability to quickly learn core functionality</p><br></li><li><p>Project management experience/skills</p><br></li><li><p>Advanced MC Office skills specifically Excel are a key requirement of the role. Use of Word, Powerpoint, MS Project knowledge is a plus</p><br></li><li><p>High standard of written and spoken English</p><br></li><li><p>Advanced interpersonal, social, communication and presentation skills</p><br></li><li><p>Ability to plan and prioritise workload effectively and work to deadlines</p><br></li><li><p>Ability to identify problems and resolve them independently</p><br></li><li><p>Excellent attention to detail</p><br></li><li><p>An enthusiastic team player with excellent written and verbal communication skills</p><br></li><li><p>Collaborative and proactive to actively coordinate and support the product agenda</p><br></li><li><p>Comfortable with engaging people at all levels, including senior stakeholders</p><br></li><li><p>Good interpersonal skills, personal gravitas and ability to develop business credibility</p><br></li></ul><p><b><u>Why Bupa?</u></b></p><br><p>We’re&nbsp;a health insurer and provider. With no shareholders, our customers are our focus.&nbsp;Our people are all&nbsp;driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave,&nbsp;caring&nbsp;and responsible in everything we do.&nbsp;</p><br><p>We encourage&nbsp;all of&nbsp;our people to “Be you at Bupa”,&nbsp;we champion diversity, and we understand the importance of our people&nbsp;representing&nbsp;the communities and customers we serve.&nbsp;&nbsp;That’s&nbsp;why we&nbsp;especially&nbsp;encourage applications from people with diverse backgrounds and experiences.&nbsp;&nbsp;</p><br><p>Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the&nbsp;minimum&nbsp;criteria for the role.&nbsp;We’re&nbsp;committed to ensuring&nbsp;you’re&nbsp;treated fairly during the recruitment process and offer reasonable adjustments to anyone who may&nbsp;benefit&nbsp;from accommodations to the recruitment process.&nbsp;&nbsp;&nbsp;</p><br><p>If you require&nbsp;information&nbsp;regarding&nbsp;this role in&nbsp;an alternative format,&nbsp;please email:&nbsp;<u>careers@bupa.com</u>&nbsp;</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Business Development<p>Locations:</p><br>Egypt - Cairo </div>

<p>As Finance Opex Analyst, you will be responsible for producing high quality MI, robust planning / forecasting, as well as identifying efficiencies that positively impact Bupa s performance. Working across a broad spectrum of stakeholders, you will build strong relationships and evidence your skills in influencing and workload management.</p><p>What you ll be doing</p><ul><li>Support Bupa Global Opex Manager in producing robust and informative cost reporting to enhance strategic decision making in the business.</li><li>Working closely with Finance Business Partners and other stakeholders to identify opportunities for maximising spend effectiveness and keeping costs tightly managed.</li><li>Manage central cost centres adopting best in class cost control and preparation of monthly and annual forecasts.</li><li>Managing delivery of specific month-end Opex processes and activities.</li><li>Ensuring that required Management Information is prepared and delivered timely and accurately.</li><li>Taking a proactive approach to modify/develop MI to meet the strategic requirements of the business and continually improve processes.</li><li>Ad hoc analysis as required to provide value-add information and challenge the business.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Qualified accountant, or part-qualified with aspiration to qualify</li><li>Proven work experience across Finance, with 3 years experience ideally from a cost management or analytical environment, with focus on reporting of monthly performance, forecasting and planning processes.</li><li>Highly numerate with ability to process financial data quickly, and strong attention to detail.</li><li>Excellent interpersonal, communication and influencing skills with emphasis on achieving results and successful outcomes.</li><li>Fluent in English and Arabic.</li><li>Strong stakeholder management experience, with the ability to build and strengthen relationships.</li><li>Oracle EPM Financials experience highly desirable.</li></ul>

<p>We make health happen At Bupa, we're helping people live longer, healthier, happier lives. To do that, we need the right products, services and partnerships in place to support our customers and colleagues. As a Buyer , you'll play an important role in helping us achieve this. You'll work closely with suppliers and stakeholders across the business to make sure goods and services are sourced efficiently, competitively and responsibly. This is an opportunity to join a commercial team where your ideas, negotiation skills and ability to build strong relationships will make a real difference. You'll help deliver value, identify opportunities for improvement and support Bupa's commitment to providing high-quality services while managing costs effectively.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Manage sourcing activities across allocated procurement categories</li><li>Develop and maintain category and purchasing plans, identifying opportunities to deliver value and cost savings</li><li>Lead sourcing projects from planning through to contract award and implementation</li><li>Build and manage strong relationships with internal stakeholders to understand business requirements</li><li>Negotiate contracts with suppliers to achieve the best commercial outcomes for Bupa</li><li>Challenge existing ways of working and identify innovative solutions that improve value and efficiency</li><li>Drive procurement timelines and ensure sourcing activities are delivered effectively</li><li>Support the development of a strong procurement culture across the business</li><li>Promote procurement best practice and act as an advocate for the Procurement team</li><li>Maintain professional and ethical supplier relationships at all times</li><li>Protect commercial confidentiality and ensure activities are carried out in line with company policies and standards</li></ul><p>Why Bupa</p><p>We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to Be you at Bupa , we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in procurement, sourcing or category management</li><li>A track record of delivering commercial value and cost savings through sourcing activities</li><li>Experience managing supplier relationships and supporting contract negotiations</li><li>Strong stakeholder management skills with the ability to build trusted relationships across the business</li><li>Excellent communication skills in both English and Arabic</li><li>Strong commercial awareness and the confidence to challenge constructively when appropriate</li><li>Ability to manage multiple priorities and work independently</li><li>Strong influencing and relationship-building skills, including experience working with senior stakeholders</li><li>A proactive approach with excellent organisational and problem-solving skills</li><li>High levels of professionalism, integrity and attention to detail</li><li>Degree-level qualification or equivalent experience desirable</li><li>MCIPS qualification or working towards MCIPS desirable</li></ul>

<p>Ensure a seamless onboarding experience for our customers, brokers and group secretaries by swiftly and accurately carrying out comprehensive enrolment services for BUPA Egypt for all new members /groups and individual. Customer contact will be across all communication channels phone, email. This is a diverse and skilled customer facing role where you will be responsible for resolving all enrolment queries to the customer s (including brokers and group secretaries) complete satisfaction without the need to refer the customer on. Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance, and regulation. You will be an enrolment subject matter expert, putting the customer at the centre of everything you do and using your enrolment knowledge to put forward ideas for the continuous improvement of the customer onboarding experience.</p><p>How you ll help us make health happen</p><p>The role holder will take end to end ownership for the resolution of all customer and internal Bupa Egypt enrolment enquiries. Case manage all queries through to resolution. The role holder will accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact. The role holder will obtain all missing information for forms that come into the team directly from the customer/broker/group by telephone/email. The role holder will be an expert in inputting member/group details into the operating system accurately within agreed quality levels and service level agreements. The role holder will be an expert in processing new groups and individuals from the initial referral from the Sales Department in accordance with our Service Standards and customer expectations. To be an expert in all business rules and underwriting rules. The role holder will liaise closely with other departments and use sources of reference held in Bupa Egypt and other areas To ensure that queries are answered correctly and in full providing the customer with the best possible customer service. The role holder will be expected to comply with all regulatory and governance requirements including FRA. The role holder will be an expert in identifying gaps &amp; flagging any potential risks in line with our risk management framework to ensure appropriate &amp; regular mitigation is in place. The role holder will be working within the agreed service levels, turnaround times and quality</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Graduate level with a medical background is desirable</li><li>Knowledge of insurance and work experience within teams in Financial Services organisation or in a health care sector is desirable</li><li>Knowledge of Python/RPA or any relevant background in automation/onboarding is desirable</li><li>Previous Knowledge of FRA rules and requirements in the insurance field is desirable</li><li>Good spoken and written English is essential</li><li>Multilingual skills would be an advantage</li><li>A track record of achieving and exceeding productivity and quality targets in a high performing team environment</li><li>Proven experience of building and delivering strong customer servicing within a contact centre setting, coupled with experience of case managing customer queries thorough to resolution</li><li>Good communicator and negotiator with some experience of corporate level negotiation</li><li>Track record of treating customers fairly and delivering compliant services within a regulatory environment is key.</li><li>Resilience and confidence in own and in Bupa s ability to succeed</li><li>Acts ethically and honestly in all dealing with customers and colleagues building compliance, authenticity and trust.</li></ul>

<p>We make health happen: To provide efficient and effective support to the Client Management team and strategic clients; To act as the key liaison between the Bupa Global Corporate Client Management team, internal stakeholders and external organisations and third parties. To ensure adherence to processes agreed for strategic client.</p><p><strong>Desired Candidate Profile</strong></p><p>Corporate experience is required, preferably within the insurance industry. Proven experience in a data analytics-focused role, demonstrating strong analytical and numerical skills. Ability to analyze data, identify trends, and provide actionable insights.</p>

<p>Ensure a seamless onboarding experience for our customers, brokers and group secretaries by swiftly and accurately carrying out comprehensive enrolment services for BUPA Egypt for all new members /groups and individual. Customer contact will be across all communication channels phone, email. This is a diverse and skilled customer facing role where you will be responsible for resolving all enrolment queries to the customer s (including brokers and group secretaries) complete satisfaction without the need to refer the customer on. Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance, and regulation. You will be an enrolment subject matter expert, putting the customer at the centre of everything you do and using your enrolment knowledge to put forward ideas for the continuous improvement of the customer onboarding experience.</p><p>How you ll help us make health happen</p><p>The role holder will take end to end ownership for the resolution of all customer and internal Bupa Egypt enrolment enquiries. Case manage all queries through to resolution. The role holder will accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact. The role holder will obtain all missing information for forms that come into the team directly from the customer/broker/group by telephone/email. The role holder will be an expert in inputting member/group details into the operating system accurately within agreed quality levels and service level agreements. The role holder will be an expert in processing new groups and individuals from the initial referral from the Sales Department in accordance with our Service Standards and customer expectations. To be an expert in all business rules and underwriting rules. The role holder will liaise closely with other departments and use sources of reference held in Bupa Egypt and other areas To ensure that queries are answered correctly and in full providing the customer with the best possible customer service. The role holder will be expected to comply with all regulatory and governance requirements including FRA. The role holder will be an expert in identifying gaps &amp; flagging any potential risks in line with our risk management framework to ensure appropriate &amp; regular mitigation is in place. The role holder will be working within the agreed service levels, turnaround times and quality</p><p><strong>Desired Candidate Profile</strong></p><p>Graduate level with a medical background is desirable Knowledge of insurance and work experience within teams in Financial Services organisation or in a health care sector is desirable Knowledge of Python/RPA or any relevant background in automation/onboarding is desirable Previous Knowledge of FRA rules and requirements in the insurance field is desirable Good spoken and written English is essential Multilingual skills would be an advantage A track record of achieving and exceeding productivity and quality targets in a high performing team environment Proven experience of building and delivering strong customer servicing within a contact centre setting, coupled with experience of case managing customer queries thorough to resolution Good communicator and negotiator with some experience of corporate level negotiation Track record of treating customers fairly and delivering compliant services within a regulatory environment is key. Resilience and confidence in own and in Bupa s ability to succeed Acts ethically and honestly in all dealing with customers and colleagues building compliance, authenticity and trust.</p>

<p>The role Bupa Egypt is a key growth market and strategic priority for Bupa Global, and this role is critical in enabling and leading the delivery of our ambitious growth plans. You ll develop and execute a world-class marketing strategy and operating model that can scale our customer base and maximise profitable commercial growth. You ll be responsible for the end-to-end consumer and brand strategy, ensuring the seamless development and execution of marketing initiatives, leading a high-performing marketing team, partnering closely with the leadership team, collaborating cross-functionally with internal and external stakeholders to establish clear standards and governance to deliver a strong return on marketing investment. As a member of the Bupa Egypt Leadership Team, you ll provide strategic recommendations to executive leadership based on market intelligence, customer insights and performance data and be accountable for marketing's contribution to revenue growth and business performance. You ll act as the senior marketing adviser to the Executive Leadership Team, and help shape commercial priorities, identify market expansion opportunities, and drive customer acquisition and growth strategies to support Bupa Egypt's long-term success. How you ll help us make health happen Own and lead an integrated marketing strategy across Paid, Owned, and Earned media Lead the development of brand-led campaigns, content marketing, sponsorships, and partnerships Ensure brand messaging and creative execution align with global and regional positioning while considering local market nuances Effectively manage budget and P&amp;L, allocating budget across Paid, Owned, and Earned media channels Act as key business partner to Head of Sales, creation of joint business plans, GTM and business outcomes, building credibility and impact with key commercial functions to ensure overall alignment and acceleration of growth across all segments. Lead, motivate, and develop a team of marketers, ensuring a culture of creativity, innovation, and strategic thinking. Lead and manage relationships with media agencies, creative agencies, PR firms, and content production teams Drive brand performance through data-led insights, leveraging customer research, campaign performance data, and market trends. Own and lead reporting on brand campaign performance, tracking key brand health metrics, audience engagement, and sentiment analysis. Provide regular insights to senior leadership on brand perception, share of voice, and campaign impact. Work closely with Global Marketing, Digital, Sales, Compliance, Commercial and Product teams to ensure brand alignment and synergy across all customer touchpoints. Partner with the Performance Marketing team to ensure a seamless balance between brand-building and conversion-focused activities.</p><p><strong>Desired Candidate Profile</strong></p><p>Demonstrable experience at a senior level in B2B and B2C brand marketing, integrated campaigns, and non-acquisition marketing in a multinational or regional capacity is essential Proven track record of marketing budgets more than c.£2M. Experience in building a local marketing structure in an international business across advertising, events, PR, Social and Digital. Strong understanding of Paid, Owned, and Earned media strategies, with experience in media planning and execution. Excellent written and communication skills in English with the ability to present at executive leadership level and inspire a team. Demonstrable hands-on experience with CRM and analytics platforms. Good knowledge of MarTech solutions Ability to analyse data from advertising campaigns to ensure conversion rate optimisations and returns on investment. Experience in managing agencies for creative and media strategy, planning and buying. Experience of managing a copy clearance process in a regulated industry; specific experience in healthcare, or insurance will be highly advantageous. Advanced PC skills, including Acrobat, Excel, Word and PowerPoint is essential. Strong collaboration skills working seamlessly with diverse teams globally. Knowledge of International Private Medical Insurance is advantageous</p>