Computer Technician Jobs in Egypt

Job Summary:The Business Analyst acts as a communicator, facilitator, and mediator, bridging the gap between business and technology to enhance organizational effectiveness. The role is responsible for identifying opportunities to improve business processes through technology, strategic initiatives, analytical solutions, and process re-engineering. Working closely with multiple business units, the Business Analyst gathers, synthesizes, and analyzes information related to business processes, tools, documentation, and stakeholder requirements. The role ensures that the solutions designed and delivered are aligned with business needs, stakeholder expectations, and organizational objectives.<br><br>Job Responsibilities:Create and maintain Business Requirements Documents (BRDs), Software Requirements Specifications (SRSs), and Scope Documents. Manage project requirements throughout their lifecycle, including requirements planning, elicitation, analysis, validation, approval, and change management. Review test scenarios and validate testing results to ensure alignment with business requirements Conduct system demonstrations for business users and support user training for newly implemented systems. Apply business process re-engineering (BPR) techniques to improve operational efficiency. Drive organizational change and facilitate collaboration among stakeholders. Ensure compliance with Central Bank of Egypt (CBE) regulations and the Bank's internal policies. Communicate effectively with both internal and external stakeholders. Assist the Project/Product Manager in project planning and coordination activities. Identify potential solution options and assess their technical and business feasibility.<br>. Job Requirements:Bachelor's degree in business administration, Information Systems, Computer Science, or a related field.3 to 5 years of relevant experience. Strong analytical, critical thinking, and problem-solving skills. Ability to manage multiple projects simultaneously from initiation through completion. Excellent written and verbal communication skills, with the ability to effectively engage and collaborate with stakeholders at all levels. Ability to understand business challenges and develop practical, value-driven solutions. Proficiency in project management and business analysis tools and software. Professional certifications such as Certified Business Analysis Professional (CBAP), Lean, Six Sigma, or Business Process Re-engineering (BPR) are preferred.

???? Senior Sitecore Developer ???? Smart Village - Jiza - EGYPT | ???? Full-Time | ???? 2P Perfect Presentation About 2PSince 2004, 2P has been at the forefront of Saudi Arabia's ICT landscape, delivering integrated technology solutions that enable organizations to accelerate digital transformation and enhance operational efficiency. With a strong foundation in innovation and service excellence, 2P provides end-to-end solutions through its specialized business units and trusted market expertise. We are committed to attracting top talent driven to make an impact in a dynamic, forward-looking environment. Role Overview We are looking for a highly skilled Senior Sitecore Developer to join our growing technology team. In this role, you will design, develop, and maintain enterprise-grade Sitecore solutions, working closely with cross-functional teams to deliver scalable and high-performing digital experiences for our clients. Key Responsibilities Design, develop, and maintain Sitecore applications (XP / XM) Implement Helix architecture principles across all development activities Develop templates, layouts, and reusable components Work with Sitecore SXA and Headless (JSS) frameworks Integrate with external systems including CRM, APIs, and Identity providers Optimize application performance using advanced caching strategies Manage Sitecore environments (CM/CD) effectively Implement personalization and analytics features Participate in code reviews and enforce development standards Troubleshoot and resolve production issues efficiently Technical Requirements Bachelor's degree in Computer Science or a related field5+ years of hands-on Sitecore development experience Strong proficiency in C#, ASP. NET MVC, and . NET Framework Experience with Sitecore XP/XM, SXA, and Headless/JSSSolid experience with Microsoft SQL Server Familiarity with Git, CI/CD pipelines, and Dev Ops practices Preferred Qualifications Sitecore Certification Experience with multi-site and multi-language implementations Prior experience in enterprise or government projects Soft Skills Strong analytical and problem-solving abilities Excellent communication and collaboration skills Ability to perform under pressure in production environments

Company Description Egy Property is a real estate company focused on creating a safe and reliable community for people who want to buy, sell, or rent properties. The company aims to make property transactions straightforward and secure, offering support and guidance throughout the process. Egy Property positions itself as a trusted partner for individuals and families looking for homes or investment opportunities. With a clear focus on customer satisfaction, the company strives to be the preferred choice in the local real estate market. Team members work in a dynamic environment that values integrity and service. Role Description This is a full-time, on-site Sales role based in New Cairo. The Sales team member will support clients in finding suitable properties, explaining options, and guiding them through the buying, selling, or renting process. Daily tasks include meeting potential clients, presenting available properties, answering inquiries, and following up on leads provided by the company. The role involves maintaining accurate records of client interactions, property viewings, and negotiations to ensure a smooth transaction process. A car is required for property visits and client meetings; no prior sales experience is needed, and training will be provided. Qualifications Strong communication and interpersonal skills to build trust and maintain professional relationships with clients. Basic negotiation and customer service abilities, with an interest in learning sales techniques in real estate. Ability to organize schedules, manage multiple client requests, and keep accurate records of visits and follow-ups. Valid driving license and access to a car to travel to properties and client meetings within New Cairo. Willingness to work on-site full-time in New Cairo and learn about the local property market. Proficiency in basic computer and smartphone applications for communication, data entry, and property listings. Bachelor’s degree or equivalent education is preferred but not strictly required for strong, motivated candidates.

Role Description This is a full-time, on-site role based in Cairo, Egypt for a Customer Support Representative – Technical Account at Foundever. The role involves responding to customer inquiries via phone, email, and chat, providing clear information, guidance, and technical support related to products and services. The representative will troubleshoot issues, document cases accurately in the ticketing system, and follow up to ensure timely resolution and customer satisfaction. Daily activities include collaborating with technical and operations teams, escalating complex problems when needed, and maintaining up-to-date knowledge of product features, policies, and procedures. The role also requires adhering to performance and quality standards, contributing to continuous improvement efforts, and delivering a professional and empathetic customer experience.<br>Qualifications<br> <br>Candidates should possess strong Customer Support and Customer Service skills, with a focus on handling inquiries efficiently and professionally. Candidates should possess a commitment to Customer Satisfaction, including the ability to manage expectations and follow through on resolutions. Candidates should possess excellent Communication skills, both verbal and written, to explain technical and non-technical information clearly. Candidates should possess solid Troubleshooting skills to diagnose issues, identify root causes, and propose effective solutions. Candidates should possess good problem-solving and analytical abilities, with attention to detail in documenting interactions and outcomes. Candidates should possess the ability to work in a fast-paced, team-oriented environment and manage multiple tasks and priorities. Candidates should possess proficiency with common computer applications, CRM or ticketing systems, and the willingness to learn new tools quickly. Candidates should possess a high school diploma or equivalent; post-secondary education in IT, business, or a related field is an advantage, and prior experience in technical customer support or call center environments is preferred.

Company Description Al Dahab Group is a growing organization operating in Cairo, Egypt, with a focus on delivering high-quality products and services to a diverse customer base. The group emphasizes strong customer relationships and reliable service standards, aiming to be a trusted name in its markets. Team members are encouraged to contribute ideas, collaborate across functions, and support continuous improvement. The company values integrity, professionalism, and a commitment to meeting customer needs efficiently. Role Description The Sales Associate role at Al Dahab Group is a full-time, on-site position based in Cairo, Egypt. The Sales Associate is responsible for welcoming customers, understanding their needs, and recommending suitable products or services. Daily tasks include presenting product features, answering inquiries, processing sales transactions, and handling returns or exchanges in line with company policies. The role also involves maintaining an organized and presentable sales area, updating inventory and sales records, and supporting promotional activities or campaigns. Sales Associates collaborate with the wider team to meet sales targets, provide feedback on customer trends, and ensure a positive customer experience throughout the sales process. Qualifications Strong customer service, relationship-building, and communication skills to engage effectively with diverse customers. Sales, negotiation, and basic retail operations skills, including handling transactions and managing point-of-sale systems. Organizational and time-management abilities to manage multiple customers, tasks, and priorities in a fast-paced environment. Basic numeracy and computer skills for managing sales records, inventory updates, and reporting. Ability to work on-site full time in Cairo, Egypt, with flexibility for peak business hours, weekends, or holidays as needed. Proactive, goal-oriented mindset with a willingness to learn product knowledge and follow company procedures. Prior experience in retail or sales is beneficial; a high school diploma or equivalent is preferred. Proficiency in Arabic is required; basic English communication skills are an advantage.

Company Description<br><br>"We’re hiring Customer Care Executive for the Inbound US Voice Process<br>???? Position Details:<br>▪️ Handle inbound customer inquiries and provide exceptional support to US-based customers.<br>???? Salary:<br>▪️ 22,000 EGP Gross<br>▪️ 15500 net + 2300 night allowance ( 18k granted )<br>???? Shifts:<br>▪️ Rotational night & overnight <br>???? Requirements:<br>▪️ Fluency in English (B2 Level)<br><br><br>???? Location: Technological Park, Maadi"""<br><br><br><br>Role Description The Call Center Agent role is a full-time, on-site position based in Cairo, Egypt. The agent will handle inbound and outbound calls, respond to inquiries about the platform, and guide users through listing, searching, and using PrivateBusiness.com.au services. Daily tasks include providing accurate information, resolving user issues, recording call details in the system, and following up to ensure customer satisfaction. The agent will collaborate with internal teams to escalate complex issues, contribute feedback on recurring customer concerns, and maintain high service standards. The role requires consistent attendance, adherence to call handling procedures, and a professional, customer-focused approach.<br>Qualifications<br> <br>Strong customer service and customer support skills, with experience in roles such as Customer Service Representative. Demonstrated ability to maintain high levels of customer satisfaction through clear communication and problem solving. Excellent interpersonal skills, including active listening, empathy, and the ability to handle diverse customer situations. Solid computer literacy, including proficiency with call center software, CRM tools, and basic office applications. Clear and professional verbal and written communication in English; Arabic proficiency is an advantage. Ability to work on-site in Cairo, Egypt, in a fast-paced environment and manage multiple calls and tasks efficiently. Previous call center or customer-facing experience is preferred; familiarity with online marketplaces or business services is a plus. High school diploma or equivalent required; further education in business, communications, or related fields is beneficial.proficiency level of English from B1+ to B2

Job Description:Design, implement, and maintain network security solutions, including firewalls, VPNs, IDS/IPS, and other security technologies. Monitor network traffic for unusual activity and implement necessary security measures. Conduct regular security assessments to identify vulnerabilities and address potential risks. Configure and manage firewalls to control and monitor network traffic. Ensure firewall policies align with security best practices and organizational requirements. Deploy and manage intrusion detection and prevention systems to safeguard against potential security breaches. Investigate and respond to security incidents in a timely manner. Conduct regular security audits to assess the effectiveness of existing security measures. Collaborate with internal teams to address any identified vulnerabilities or weaknesses. Develop and enforce network security policies and procedures. Provide training and awareness programs to educate staff on security best practices.<br>Job Requirements:Bachelor's degree in computer science, Information Technology, or a related field. Solid understanding of network protocols, firewall technologies, and intrusion detection/prevention systems. Solid understanding of network protocols, firewall technologies, and intrusion detection/prevention systems. Hands-on experience with network security tools and software (e.g., Wireshark, Nmap, Snort, etc.). Solid understanding Cloud Getaways (Barracuda and Kasper sky Endpoint cloud). Hands-on, technical experience with security solutions and technical knowledge of mainstream operating systems and wide range of security technologies such as Firewalls, IPS, VPN, MFA, WAF, PAM, IAM, Web Proxy and email Gateway, and end-point solutions preferred. Knowledge of encryption technologies and VPN implementations Familiarity with industry compliance standards (e.g., ISO 27001, NIST, PCI DSS). Strong analytical and problem-solving skills with a keen eye for detail. In-depth knowledge of network security technologies and best practices. Certifications such as CISSP, CCNA Security, or equivalent are a plus. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities.<br>Work Location: Helopolis, Cairo Working Hours: 11:00AM to 7:00PMWorking Days: Monday to Friday ( Saturday & Sunday off )

Main Purpose of the Job:To ensure exceptional customer service by resolving complex customer inquiries and complaints, coordinating with internal departments, maintaining accurate customer records, and supporting sales administration activities to enhance customer satisfaction, service efficiency, and business continuity.<br>Key Responsibilities:Address and resolve escalated customer inquiries, complaints, and service disruptions in a timely and professional manner. Provide accurate information regarding electricity services, tariffs, billing procedures, and company policies. Ensure timely communication with customers regarding outages, restoration updates, and service requests. Act as the primary point of contact for complex or high-priority customer cases. Coordinate with technical, billing, metering, and other internal departments to resolve customer issues effectively. Maintain and update customer records and interactions using CRM to ensure data accuracy and proper case tracking. Monitor customer cases and follow up until full resolution while keeping customers informed of progress. Prepare and analyze customer service reports, including response time, resolution rate, customer satisfaction, and complaint trends. Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency. Develop and implement customer service standards and best practices to improve the overall customer experience. Support sales administration activities by coordinating customer documentation, maintaining service records, and ensuring smooth communication between customers and the sales team. Ensure compliance with company policies, regulatory requirements, and service standards. Advocate for process and technology improvements that enhance customer experience and operational performance.<br>Job Requirements:Years of Experience: 5+ years of experience in Customer Service within the utilities or electricity sector. Academic Qualifications: Bachelor's degree in any relevant field. Language Proficiency: Fluent in Arabic and intermediate in English. Computer Skills: Proficient in Microsoft Office and CRM systems. Soft Skills: Communication & Interpersonal Skills<br>Core Competencies:Service Quality & Continuous Improvement Customer Complaint Resolution CRM Management Problem Solving & Conflict Resolution Customer Relationship Management Time Management & Prioritization Teamwork & Cross-functional Coordination

Company Description TP Cairo EG is part of a global customer experience management organization that supports international clients across a wide range of industries. The Cairo site focuses on delivering high-quality customer service and support, using modern tools, processes, and training to help team members succeed. Team members benefit from a structured work environment, clear performance expectations, and opportunities to develop professional skills. The company values diversity, inclusion, and collaboration, creating a workplace where individuals can grow their careers in customer service.<br>Role Description This is a full-time, on-site Customer Service Representative role based in New Cairo. The role involves handling inbound and outbound customer interactions, responding to inquiries, and providing accurate information about products, services, and policies. Daily tasks include resolving issues, documenting interactions, and following established procedures to ensure a consistent and positive customer experience. Representatives are expected to maintain a professional tone, meet performance targets, and work closely with team leaders to improve service quality. The position requires flexibility to work assigned shifts and adhere to company guidelines, with a net salary of 19,000 EGP offered to successful candidates.<br>Qualifications<br> <br>Demonstrated experience in customer-facing roles such as Customer Service Representatives and Customer Support. Ability to maintain high levels of Customer Satisfaction through effective communication and problem-solving. Strong understanding of Customer Service principles and best practices. Focus on enhancing Customer Experience by listening actively and responding clearly and professionally. Graduate-level education (bachelor’s degree or equivalent) preferred. English language proficiency at B2/C1 level, with strong spoken and written communication skills. Comfort using computer systems, CRM tools, and standard office software. Ability to work on-site in New Cairo, manage time effectively, and collaborate within a team environment. Professional attitude, adaptability, and willingness to participate in ongoing training and development.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Valleysoft is a regional IT services provider delivering enterprise application development, process management, IT support, and a broad range of technology solutions for global clients.<br> Working across the information technology and services sector, the company helps organizations solve complex business problems through practical, scalable digital solutions.<br> As a Data Scientist – Artificial Intelligence, you will help shape AI-driven solutions that turn data into business value.<br> This role is focused on applying advanced data science, machine learning, and generative AI techniques to real-world challenges, partnering closely with technical teams and business stakeholders to deliver solutions that are innovative, reliable, and aligned with business goals.<br> Responsibilities Design, develop, and deploy Machine Learning and Artificial Intelligence models to address complex business challenges.<br> Analyze large volumes of structured and unstructured data to identify trends, patterns, and actionable insights.<br> Build predictive, classification, clustering, recommendation, and forecasting models.<br> Develop and optimize Deep Learning models using modern AI frameworks.<br> Design and implement Generative AI solutions using Large Language Models (LLMs).<br> Build Retrieval-Augmented Generation (RAG) pipelines and apply Prompt Engineering techniques.<br> Perform data collection, cleansing, preprocessing, feature engineering, and exploratory data analysis (EDA).<br> Collaborate with Data Engineers and Software Engineers to build scalable AI applications and data pipelines.<br> Deploy, monitor, and maintain machine learning models using MLOps best practices.<br> Evaluate and improve model performance using appropriate statistical and machine learning metrics.<br> Work closely with business stakeholders to translate business requirements into AI-driven solutions.<br> Develop technical documentation, model documentation, and solution architecture artifacts.<br> Ensure AI solutions comply with data governance, security, privacy, and Responsible AI principles.<br> Stay current with emerging AI technologies, frameworks, and industry best practices.<br> Private Health Insurance.<br> Training &amp; Development.<br> Opportunities for professional growth and development in a cutting-edge field.<br> A collaborative and inclusive work environment.<br> The chance to work on impactful projects with a team of passionate experts.<br> Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Statistics, Mathematics, Engineering, or a related field.<br> Min 7 years of hands-on experience in Data Science, Machine Learning, or Artificial Intelligence.<br> Strong experience developing and deploying AI/ML models in enterprise environments.<br> Excellent analytical, problem-solving, and communication skills.<br> Experience working in Agile development environments.<br> Technical Skills: Programming Languages Python SQL R (Preferred) Machine Learning &amp; Data Science Scikit-learn XGBoost LightGBM Statistical Modeling Predictive Analytics Time Series Forecasting Classification &amp; Regression Clustering Recommendation Systems Feature Engineering Deep Learning TensorFlow PyTorch Keras Generative AI Large Language Models (LLMs) Prompt Engineering Retrieval-Augmented Generation (RAG) LangChain LlamaIndex AI Agents Vector Databases (FAISS, ChromaDB, Pinecone) IBM AI &amp; Data Platform IBM watsonx.<br>ai IBM watsonx.<br>data IBM watsonx.<br>governance IBM Cloud Pak for Data IBM Knowledge Catalog IBM Db2 IBM SPSS Modeler (Preferred) Data Engineering Apache Spark Hadoop Apache Kafka Apache Airflow Pandas NumPy ETL Pipelines Databases PostgreSQL Oracle Database Microsoft SQL Server MongoDB Cloud Platforms IBM Cloud Microsoft Azure Amazon Web Services (AWS) Google Cloud Platform (GCP) MLOps &amp; DevOps MLflow Docker Kubernetes Git Jenkins CI/CD Pipelines Data Visualization Power BI Tableau Matplotlib Plotly Preferred Skills Experience developing enterprise AI solutions using IBM watsonx platform.<br> Experience building AI-powered applications using LLMs and RAG architectures.<br> Knowledge of Natural Language Processing (NLP) and Computer Vision.<br> Experience with Explainable AI (XAI) and Responsible AI principles.<br> Familiarity with Data Governance and AI Governance frameworks.<br> Experience integrating AI models with REST APIs and microservices.<br> Understanding of distributed computing and Big Data technologies.<br> Experience working in Agile/Scrum teams.<br> Soft Skills Strong analytical and critical thinking skills.<br> Excellent problem-solving abilities.<br> Strong verbal and written communication skills.<br> Ability to work collaboratively within cross-functional teams.<br> Strong stakeholder management skills.<br> Ability to manage multiple priorities in a fast-paced environment.<br> Passion for innovation, continuous learning, and emerging AI technologies.<br> Preferred Certifications IBM watsonx AI Certification IBM AI Engineering Professional Certificate Microsoft Certified: Azure AI Engineer Associate AWS Certified Machine Learning – Specialty Google Professional Machine Learning Engineer Databricks Certified Machine Learning Professional</span> </div>

Company Description August Real Estate is a growing real estate company focused on helping clients find residential and commercial properties that match their needs and budget. The company operates in dynamic, high-demand areas and emphasizes transparent transactions and professional guidance. Team members are encouraged to build long-term relationships with clients and deliver reliable, informed advice. August Real Estate values integrity, market knowledge, and a client-first approach in all interactions. Role Description This is a full-time, on-site role for a fresh Real Estate Agent based in New Cairo. The Real Estate Agent will support clients through the entire property transaction cycle, including identifying suitable listings, conducting property viewings, and explaining key property features. Daily responsibilities include responding to inquiries, maintaining client records, coordinating with listing agents and property owners, and following up on leads. The role also involves learning local market trends, assisting in preparing basic sales documentation under supervision, and promoting available properties through approved channels. The agent will work closely with senior team members to develop sales techniques and gain practical experience in real estate transactions. Qualifications Candidates should possess or be in the process of obtaining a valid Real Estate License, with a strong interest in building a career in Real Estate. Candidates should possess strong Customer Service skills and the ability to build trust and rapport with a diverse range of clients. Candidates should possess Sales skills and an understanding of Real Property concepts, including property types, ownership, and basic transaction steps. Candidates should demonstrate effective communication, negotiation potential, and basic computer literacy (email, office applications, online listing platforms). Candidates should be motivated to learn, able to work on-site in New Cairo, and manage time and tasks efficiently under guidance. Relevant education in business, marketing, or a related field is beneficial but not required; prior internship or customer-facing experience is a plus.

Company Description Lynkers Real Estate is dedicated to delivering tailored real estate consultancy services that address the specific needs of individuals, families, and businesses. The company’s experienced team focuses on helping clients identify and secure properties that align with their goals and future plans. With a commitment to professional guidance and personalized solutions, Lynkers Real Estate supports clients through every step of the property decision-making process. Interested applicants can learn more about the company’s services and approach by visiting www.lynkers.net or linktr.ee/lynkers.<br>Role Description The Property Consultant & Supervisor role in New Cairo is a full-time, on-site position responsible for guiding clients through property selection, negotiation, and closing processes. Day-to-day tasks include conducting property viewings, providing market insights, advising clients on suitable options, and ensuring accurate documentation and compliance with company standards. The role also involves supervising and coordinating with team members, monitoring property listings, following up with leads, and maintaining strong client relationships. Property Consultants & Supervisors are expected to collaborate with management to meet sales targets, uphold service quality, and support continuous improvement in real estate operations.<br>Qualifications<br> Candidates should possess strong Consulting and Real Estate skills to advise clients and manage property portfolios effectively. Candidates should possess excellent Communication and Customer Service skills to build trust, handle inquiries, and maintain long-term client relationships. Candidates should possess solid Sales skills to generate leads, convert prospects, and achieve or exceed performance targets. Candidates should demonstrate good negotiation, presentation, and interpersonal skills, with the ability to work in a fast-paced, target-driven environment. Relevant experience in real estate consulting or property sales, preferably in New Cairo or similar markets, is highly beneficial. A bachelor’s degree in business, marketing, real estate, or a related field is an advantage. Proficiency in basic computer applications and CRM tools, along with strong organizational and time-management abilities, is desirable.

Gateworx is seeking to recruit a data science account manager. We are looking for a candidate who has apassion for data science and AI. The chosen candidate needs to have a commercial mindset, excellentinterpersonal skills, a customer-focused attitude, a high level of ownership and accountability, and awillingness to learn and grow in a fast-changing technology market. <br>Key Responsibilities Identify and develop new business opportunities. Manage the full sales cycle from prospecting to closing deals. Present data science &amp; AI-based solutions to potential customers and demonstrate their business value. Build and maintain strong relationships with B2C customers. Conduct product demonstrations and support proof-of-value (POV) activities as needed. Negotiate commercial terms and close sales opportunities. Collaborate with technical and product teams to ensure customer requirements are addressed. Maintain an accurate sales pipeline and provide regular activity and opportunity reports. Stay up to date with data science and AI market trends, competitors, and emerging technologies.chieve assigned sales targets and business objectives.<br>Education Bachelor's degree in Data Science, Computer Science, Business Informatics, Information Systems, or a related field from a reputable university. Experience2–4 years of experience in Account Management, Sales, or Business Development. Experience selling software, Saa S, AI, or technology solutions. Proven experience managing the complete sales process. Experience with CRM tools. Skills Strong communication, presentation, and negotiation skills. Ability to build relationships with customers and understand business needs. Passion for emerging technologies, especially data science and AI. Self-motivated with a strong desire to achieve targets. Ability to learn new technologies. Reporting The Data Science Account Manager will report to the Product Manager and will be responsible for:Daily and weekly sales activity reports. Opportunity pipeline management. Customer meeting updates. Sales forecasting. Achievement against assigned KPIs and targets.

Company Description Innovative Work Solutions is a leading provider of professional outsourcing services, focused on empowering businesses with flexible and dedicated solutions. The company specializes in delivering seamless customer experiences across diverse industries through its call center and support services. Combining a visionary team, cutting-edge technology, and a client-centric approach, Innovative Work Solutions helps organizations enhance performance and customer satisfaction. By redefining flexibility, professionalism, and excellence in every interaction, the company drives sustainable success for clients worldwide.<br>Role Description This is a full-time, on-site Medical Scribe role based in Heliopolis, reserved for candidates with a background in medicine. The Medical Scribe will document patient encounters in real time, including histories, examinations, assessments, and care plans, following physician guidance and organizational standards. Daily tasks include accurately entering clinical data into electronic health records, organizing medical information, and ensuring documentation completeness and clarity. The role also involves verifying information with clinicians, maintaining confidentiality, and supporting the medical team with administrative and documentation-related tasks to improve workflow efficiency and patient care.<br>Qualifications<br> Candidates should possess strong scribing skills, including real-time clinical documentation and attention to detail. Candidates should possess solid knowledge of medical terminology and human anatomy to accurately interpret and record clinical information. Candidates should possess foundational medical assisting skills to support physicians with documentation-related tasks and workflow. Candidates should possess effective communication skills to interact professionally with healthcare providers and, when needed, patients. Medicine graduates (e.g., MBBS or equivalent) with an understanding of clinical workflows and patient care processes. Ability to work on-site in Heliopolis, maintain confidentiality, and comply with healthcare data protection standards. Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced clinical environment. Comfort with electronic health record systems and basic computer proficiency.

Company Description Alorica is a global customer experience (CX) provider that partners with brands from strategy through execution to create customers for life. The company combines proven performance, industry expertise, and advanced technology to deliver measurable results and innovative customer experiences. Alorica operates in 17 countries with about 100,000 professionals supporting over 250 brands in more than 75 languages. The organization is known for challenging convention, building strong client relationships, and living its values of integrity and authenticity. Team members join a curious, creative, and connected culture focused on delivering exceptional service and growth opportunities.<br>Role Description This is a full-time, on-site Bilingual French/English Customer Support role based in Giza. The role involves responding to customer inquiries in both French and English via phone, email, chat, or other channels, while delivering accurate information, guidance, and problem resolution. Daily responsibilities include troubleshooting issues, processing requests, documenting interactions in the system, and following established procedures to meet service-level and quality standards. Team members will collaborate with colleagues and supervisors to escalate complex cases, share feedback, and continuously improve customer experience. The role may also include participating in training sessions, learning new products or services, and adapting to updated policies and tools.<br>Qualifications<br> Strong Customer Service skills, including empathy, patience, and a solution-oriented approach. Excellent Communication skills in French and English (spoken and written), with clear, professional interaction. Ability to perform Translation and language switching between French and English as needed in customer interactions. Experience or familiarity with English Teaching or Training, especially in helping others understand processes or products. Comfort using computer systems, CRM tools, and omnichannel support platforms. Ability to work on-site in Giza and maintain a reliable, full-time schedule. Strong attention to detail, time management, and adherence to procedures and data privacy guidelines. Prior contact center or customer support experience is an advantage, especially in international or multilingual environments.

Main Responsibilities<br><br> Study and understand existing services and products current features and powerfully present<br><br>how it achieves client's business needs and success.<br><br> Prepare all relevant documentations & presentations that facilitates the selling process and<br><br>ensure all required information is there.<br><br> Expand, develop, and maintain BCT client's database in different industries by all the possible<br><br>techniques<br><br> Ensure existing and potential clients satisfaction and building rapport for future opportunities<br><br>by providing support, information, and recommending solutions.<br><br> Direct and guide internal stakeholders for future market needs by attending potential client's<br><br>meetings and identifying business opportunities<br><br> Operate as the lead point of contact for every matter related to the assigned BCT Clients<br><br>ensuring successful delivery of our solutions according to the agreed on project scope with<br><br>clients<br><br> Achieve sales target ensuring deal closure Prepares relevant reports by collecting, analyzing, summarizing, and evaluating data for better<br><br>identification of business opportunities.<br><br> Manages BCT accounts portfolio and ensure it's up to date Gather information about the competition and prepare battle card showing the strengths &<br><br>Weaknesses of each Competitor.<br><br> Identify new business opportunities, build, and maintain strong relationships with clients, and<br><br>ensure the successful promotion of the company's services and products<br><br> Contribute in presenting sales forecasts and progress reports to senior leadership, identifying<br><br>opportunities for improvement.<br><br> Work closely with senior management and cross-functional teams to ensure alignment<br><br>between products and services offerings and client needs.<br><br> Ensure a high level of customer satisfaction by working closely with support teams to address<br><br>any post-sales issues or concerns.<br><br> Ensure adherence to all security policies and procedures, maintaining confidentiality, integrity,<br><br>and compliance in every aspect of the role<br><br>Requirements<br><br>EDUCATION, TRAINING, AND EXPERIENCE<br><br>SKILLS, ABILITIES AND TRAINING REQUIRED:<br><br> Bachelor of Business Administration, computer science or any relevant field Effective Negotiations Organizational Awareness Customer focus<br><br>EXPERIENCE LEVEL:<br><br> At least 7 years of experience in relevant function Experiences in IT companies is a must

Med Net Egypt is one of the leading managed care service organizations that caters to healthcare needs. We are looking for a skilled Medical Team Leader who will manage and direct the approvals team (Inpatient/ Outpatient or both) to assure that all requests are assessed & completed accurately in terms of Quality & SLA according to scope of coverage and medical Guidelines. Assuring effectiveness of workflow in the Medical department along with work distribution to the team.<br>Your Role Oversee inpatient medical operations and ensure team productivity meets set targets and SLAs. Conduct daily audits of medical approvals to ensure compliance with policy coverage and procedures. Identify and investigate potential fraud or abuse cases from providers or clients. Provide medical and technical guidance to department staff and support international accounts. Plan and schedule manpower to optimize operational efficiency. Participate in regional transformation projects and support other Med Net operations when needed. Lead, coach, and develop staff to enhance performance and maintain processing quality. Review treatment plans against medical guidelines, arrange second medical opinions, and monitor admitted cases. Manage case steering by negotiating hospital costs, securing better treatment options, and maintaining referral matrices. Handle provider, client, and insurer inquiries to ensure timely resolution and service excellence. Prepare regular performance and medical trend reports, highlighting savings and operational outcomes. Maintain accurate medical records, update chronic medication reports, and ensure proper documentation filing.<br>Your Profile Bachelor’s degree in medicine.four years' experience in his/her educational field. Experience in medical approval, call center and/or claims activities in the insurance industry or a TPA/MSO company would be a plus. Computer literacy (MS Office, Excel, Power Point) Good command in English Excellent written and verbal communication skills Strong leadership, planning and organizational skills Analytical and problem-solving skills and database management skills Decision making skills

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.<br><br>Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.<br><br>Key Roles And Responsibilities<br><br>Collaborate with the sales team to understand client requirements Analyze customer requirements, design and architect comprehensive IT solutions, including all software aspects that align with clients' business goals Work closely with the development team to ensure the best solution to the customers and a smooth handover in the execution phase Maintain up-to-date knowledge of the new technologies and of any changes in the current technologies and its roadmap Conducting engaging and informative product demonstrations to showcase the value and benefits of the product Understand, analyze, and respond to RFPs, RFQs, and RFIs with comprehensive and competitive proposals Addressing technical inquiries while analyzing the RFPsDeveloping detailed proposals that include costs, deliverables, timelines, and other relevant information<br><br>Technical/Professional Qualifications<br><br>A bachelor's degree in computer science, information technology or a related field6+ years in System architecture, technical sales, or Pre-sales role Very good knowledge and practice in different technologies such as AI, business automation and RPAGood knowledge of low-code/no-code tools Basic knowledge of cloud and cybersecurity is a plus Knowledge of CRM, contact center, and enterprise applications is a plus Proven Technical and IT Services pre-sales experience Knowledge of the software development cycle Excellent communication, presentation, and interpersonal skills Relevant certifications are a plus

Job Summary:This role ensures the delivery of high-quality software by maintaining testing efforts, identifying defects, and validating system functionality against user and business requirements. In addition, the role maintains consistent testing standards, adapts strategies to evolving technologies, and executes both manual and automated tests to minimize risks and support timely releases. It also contributes to improving user experience, enhancing operational efficiency, and ensuring the reliability of development outcomes across platforms and environments.<br>Job Responsibilities:Plan and coordinate testing activities by following structured processes and predefined schedules to ensure timely and organized execution across all phases of the project and identify defects early and ensure alignment with business needs. Prepare test plans and user acceptance testing (UAT) documents by analyzing business and technical requirements to provide clear direction for testing and confirm that the system meets user expectations. Design, write, and execute test cases (manual and automated) by using tools such as Selenium, Java, Test NG, and Postman to validate system functionality, integration, and performance efficiently. Log and escalate issues by reporting bugs in Jira and preparing detailed reports for daily meetings to facilitate prompt resolution and informed decision-making. Contribute to sprint planning and Agile ceremonies by estimating testing efforts and collaborating with cross-functional teams to align deliverables with timelines and development capacity. Execute various levels of testing—including Functional, Integration, System, Performance, and Regression—by applying appropriate test strategies and frameworks to ensure comprehensive validation of the software’s quality and reliability. Handle testing across platforms and environments by coordinating tests on desktop, web, and mobile systems in various staging setups to ensure consistent user experience and system performance in real-world conditions.<br>Required Qualifications:Bachelor’s degree in Information Technology, Computer Science, or a related discipline.3 – 5 years of experience.

Job Responsibilities:Responsible for bridging business needs and technical solutions by analyzing, documenting, and translating customer requirements into clear system and functional specifications. Supports both pre-sales and project implementation phases, ensuring delivery of optimal, scalable, and value-driven solutions while maintaining strong customer engagement and internal team alignment. Plan and manage analysis activities during both pre-proposal preparation and implementation phases Conduct requirements elicitation through interaction with potential and existing customers, including Orientation sessions, Questionnaire’s preparation, Requirements-gathering interviews & Findings and validation workshops. Analyze business and user requirements to address customer needs and recommend optimal business and technical solutions, while informing clients of realistic technical constraints Interpret business and user requirements into clear, structured, and comprehensive documentation Align with technical and solution teams to map user requirements into practical system and workflow specifications Support design, development, and testing teams during implementation and transfer business knowledge. Support RFI / RFQ / RFP business inquiries and proposal preparation. Provide day-to-day performance management for subordinates, including feedback, coaching, career development, and disciplinary actions.<br>Required Qualifications:Bachelor’s in computer science or equivalent. Minimum 8–10 years of experience in the same or related industry Strong combination of technical expertise and business leadership skills Solid awareness of technical architecture, workflow engines, and industry trends Good understanding of GIS concepts, spatial data, and GIS-based applications Very good understanding of business processes, business cycles, and multi-market exposure Awareness of workflow engine concepts, including process automation, approvals, orchestration, and state management Understanding of GIS concepts and applications, including spatial data, maps, layers, and GIS-enabled systems Experience in enterprise software solutions and digital transformation projects Experience working on systems that integrate GIS, workflow engines, and business process automation Strong documentation skills (BRD, FRD, SRS, use cases, user stories). Fluency in English and Arabic (spoken and written).