Company Description Alorica is a global customer experience (CX) provider that partners with brands from strategy through execution to create customers for life. The company combines proven performance, industry expertise, and advanced technology to deliver measurable results and innovative customer experiences. Alorica operates in 17 countries with about 100,000 professionals supporting over 250 brands in more than 75 languages. The organization is known for challenging convention, building strong client relationships, and living its values of integrity and authenticity. Team members join a curious, creative, and connected culture focused on delivering exceptional service and growth opportunities.
Role Description This is a full-time, on-site Bilingual French/English Customer Support role based in Giza. The role involves responding to customer inquiries in both French and English via phone, email, chat, or other channels, while delivering accurate information, guidance, and problem resolution. Daily responsibilities include troubleshooting issues, processing requests, documenting interactions in the system, and following established procedures to meet service-level and quality standards. Team members will collaborate with colleagues and supervisors to escalate complex cases, share feedback, and continuously improve customer experience. The role may also include participating in training sessions, learning new products or services, and adapting to updated policies and tools.
Qualifications
Strong Customer Service skills, including empathy, patience, and a solution-oriented approach. Excellent Communication skills in French and English (spoken and written), with clear, professional interaction. Ability to perform Translation and language switching between French and English as needed in customer interactions. Experience or familiarity with English Teaching or Training, especially in helping others understand processes or products. Comfort using computer systems, CRM tools, and omnichannel support platforms. Ability to work on-site in Giza and maintain a reliable, full-time schedule. Strong attention to detail, time management, and adherence to procedures and data privacy guidelines. Prior contact center or customer support experience is an advantage, especially in international or multilingual environments.