Computer Technician Jobs in Egypt

Great products aren't just built — they're delivered, sprint after sprint. We're hiring a Senior Scrum Master to make that happen. ????<br>Fotopia builds AI-powered document-processing products (Foto Verifai, Fotognize, Foto Find, Foto Suite) used across MENA, as part of the WIN Holding group. Our Egypt engineering hub is scaling fast — and we need someone to keep delivery sharp.<br>???? Role: Senior Scrum Master???? Cairo, Egypt · Onsite???? 5–8 years · Full-time · Agile software delivery across product teams<br>As our Senior Scrum Master, you'll own agile delivery health across 1–3 software teams and raise the maturity of agile practice across the organization. You'll turn ceremonies into real momentum, give leadership reliable delivery metrics, and coach the people around you — with a clear target of ≥85% sprint predictability.<br>???? What you'll do:• Facilitate all Scrum ceremonies for 1–3 software development teams• Coach teams, product owners and stakeholders on agile values and practices• Build delivery dashboards; surface progress, risks and dependencies to management• Track velocity, burndown and cycle time; run data-informed retrospectives• Identify and remove impediments; manage cross-team dependencies and risks• Mentor junior Scrum Masters and support scaling (Scrum of Scrums, SAFe)<br>???? Technical skills we're after:• Certified Scrum Master (CSM) or Professional Scrum Master (PSM I/II)• SAFe or Kanban certification is a plus• Hands-on with Jira, Azure Dev Ops or similar — including dashboards and reporting• Strong delivery-metrics literacy (velocity, burndown, cycle time)<br>???? What else we're looking for:• 5–8 years as a Scrum Master or agile delivery lead, coaching multiple teams• Strong facilitation, coaching and conflict-resolution skills• Bachelor's in Computer Science, Engineering, Business or related field• Fluent English and Arabic, written and spoken<br>???? Interested — or know someone who'd be perfect? DM me or hit Easy Apply. Let's talk.<br>#Hiring #Cairo Jobs #Scrum Master #Agile Delivery #Egypt Tech #Fotopia

Company Description Try Dataloops (Dataloops) delivers innovative AI solutions that help organizations turn data into a core driver of business innovation and competitive advantage. The company leverages advanced natural language processing, machine learning, and computer vision technologies to address complex market challenges. Team members collaborate across disciplines to design scalable, data-centric products and services. Joining Try Dataloops means working in a fast-evolving environment where experimentation, continuous learning, and impactful problem-solving are highly valued. Role Description This is a full-time, on-site Sales Accountant role based in Alexandria, Egypt. The Sales Accountant will manage day-to-day accounting activities related to sales operations, including recording and reconciling revenue, monitoring accounts receivable, and ensuring accurate invoicing and billing. The role involves preparing and reviewing financial statements and sales reports, supporting budgeting and forecasting activities, and providing financial insights to the sales and management teams. The Sales Accountant will coordinate with internal stakeholders to resolve discrepancies, maintain compliance with relevant accounting standards and company policies, and contribute to process improvements that enhance financial accuracy and efficiency. Qualifications Candidates should possess strong skills in Accounting and Finance, including solid knowledge of core principles and practices. Candidates should possess experience preparing and reviewing Financial Statements, with attention to accuracy and compliance. Candidates should possess proficiency in Accounting Software and related digital tools used for sales and revenue tracking. Candidates should possess strong Analytical Skills for interpreting sales data, identifying trends, and supporting decision-making. Bachelor’s degree in Accounting, Finance, or a related field, or equivalent practical experience. Experience in a sales-focused or revenue accounting role is beneficial. Strong organizational skills, attention to detail, and the ability to manage multiple deadlines. Effective communication skills and the ability to collaborate with cross-functional teams.

Role Description The Senior Oracle APEX and PL/SQL Developer will work full time on-site at Tiba2000 Group in Cairo, Egypt. This role is responsible for designing, developing, and maintaining Oracle APEX applications and PL/SQL code, including packages, procedures, functions, and triggers. The developer will collaborate with business stakeholders to gather requirements, translate them into technical specifications, and implement robust database solutions that support core business processes. Daily tasks include optimizing database performance, ensuring data integrity, supporting ETL processes, troubleshooting issues, and providing technical guidance to junior team members. The role also involves participating in code reviews, implementing best practices, and contributing to continuous improvement of development standards and workflows.<br>Qualifications<br> Strong database development skills, including Oracle APEX and PL/SQL, with the ability to build and maintain complex stored procedures and business logic. Experience with Extract Transform Load (ETL) processes, including designing, implementing, and optimizing data integration workflows. Proficiency in database design and normalization, with experience creating efficient schemas, tables, indexes, and constraints. Solid data modeling capabilities, including conceptual, logical, and physical models that support scalable and secure applications. Advanced analytical skills, with the ability to diagnose performance issues, interpret data requirements, and propose effective technical solutions. Experience with Oracle database administration concepts (performance tuning, query optimization, security, backup/recovery) is an advantage. Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience. Ability to work collaboratively in cross-functional teams, communicate clearly with technical and non-technical stakeholders, and manage multiple tasks in a structured manner. Familiarity with version control systems, SDLC methodologies, and documentation best practices. Experience in enterprise or large-scale systems within similar industries in Egypt or the region is a plus.

About Konecta<br>Konecta is a leading global provider of customer experience (CX) and digital services, operating in more than 25 countries with over 120,000 employees worldwide. We help organizations transform their customer journeys through innovative technology, operational excellence, and exceptional talent.<br>We are looking for a Genesys Cloud Administrator to join our IT team and support the administration, optimization, and continuous evolution of our Genesys Cloud contact center platform.<br>Key Responsibilities:Administer, configure, and maintain the Genesys Cloud platform, including IVR, inbound/outbound call flows, routing, queues, email, chat, tasks, agent scripts, and user management. Ensure platform availability, performance, and reliability. Troubleshoot technical issues and coordinate with the Genesys support team when required. Integrate Genesys Cloud with enterprise applications such as CRM platforms (e.g., Zendesk) and AI solutions using APIs. Develop and maintain integrations using REST APIs, JSON, Java Script, Python, or Power Shell. Monitor platform performance and recommend continuous improvements. Support migration projects, system upgrades, and new feature deployments. Train and provide technical guidance to supervisors and operational support teams. Create and maintain technical documentation and operational procedures.<br>Requirements:Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field. Minimum 2 years of experience administering or supporting Genesys Cloud or similar contact center platforms. Strong knowledge of Genesys Cloud architecture, administration, and contact center operations. Good understanding of VoIP, SIP, and networking concepts. Experience with REST APIs, JSON, and scripting using Python, Java Script, or Power Shell. Working knowledge of SQL databases. Strong analytical and troubleshooting skills with the ability to work independently. Excellent communication and stakeholder management skills. Professional English proficiency (written and spoken). Preferred Qualifications Experience integrating Genesys Cloud with CRM platforms such as Zendesk. Knowledge of AI-powered contact center solutions and automation. Genesys Cloud certifications are a plus.

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment<br>Responsibilites & duties:<br>Handles all inquiries related to the Bank products/services & Marketing campaigns [Inbound/Outbound]Handles the clients' complaints & act on decrease its ratio Meets Call Center KPI's Achieves the monthly benchmark [calls monitoring/CRM]Applies customer service policy & online help to the callers Achieves the assigned targets Applies compliance & Bank Policy<br>Qualifications:Bachelor degree Computer skills, ability to operate different MS applications Interpersonal skills Written & oral communication

Company Description: Da3m Integrated Solutions (Da3m - دعم) is a trusted technology partner delivering innovative IT, cybersecurity, and technical support services that help organisations build secure, connected, and efficient digital environments. The company specialises in cybersecurity, network infrastructure, cloud solutions, VoIP and unified communications, data protection, surveillance systems, and managed IT and technical support services. Its mission is to empower businesses with reliable, scalable, and future-ready technologies that enhance productivity, strengthen security, and support sustainable growth. By combining strong technical expertise with a customer-focused approach, Da3m enables organizations to optimize their IT infrastructure, accelerate digital transformation, and achieve strategic objectives with confidence. Guided by the principles of “Secure. Connect. Protect.”, Da3m is committed to delivering high-quality, resilient solutions.<br>Alexandria is a full-time, on-site role based in Alexandria, Egypt. <br>Role Description: The Sales Lead / Manager is responsible for driving revenue growth across both B2B and B2C channels by leading, mentoring, and developing a high-performing sales team. In this role, you will build and nurture strong, long-term relationships with key decision-makers and clients, overseeing the sales lifecycle from outreach to close. You will establish effective sales strategies, manage key accounts, and leverage CRM tools to consistently hit and exceed ambitious monthly and quarterly performance targets.<br>Qualifications3+ years of proven sales experience within the cybersecurity, IT, or technology sectors. Essential Technical Background: Demonstrated experience and strong technical familiarity in Tech, IT, or cybersecurity (mandatory requirement). Leadership & Team Management: Proven track record of leading, mentoring, and driving sales teams toward targets. Strategic Sales Skills: Exceptional negotiation, relationship-building, and account management capabilities. CRM Proficiency: Hands-on experience using modern CRM tools and platforms to track leads, pipelines, and performance metrics. Communication: Fluency and strong verbal/written communication skills in both Arabic and English. Bachelor’s degree in computer science, Information Technology, engineering, or a related field

Company Description Milat Egypt is a carpet manufacturer with more than 30 years of global experience, bringing the essence of Turkish design and craftsmanship to the Egyptian carpet industry. The company combines artistic vision with technical mastery to produce high-quality carpet textiles for a range of markets. Milat Egypt is recognized for its focus on detail, durability, and aesthetic appeal in all products. Team members join a business that values innovation, quality, and cultural heritage in textile manufacturing.<br>Role Description The Quality Manager Carpet Textile is a full-time, on-site role based in El Sadat City. This role oversees quality control and assurance across carpet production lines, ensuring that all products meet company standards and relevant industry norms. Daily tasks include monitoring production processes, conducting inspections and tests, reviewing quality data, and identifying root causes for defects or nonconformities. The Quality Manager collaborates with production, procurement, and design teams to implement corrective actions, optimize processes, and maintain consistent quality levels. The role also includes developing and updating quality procedures, training team members on best practices, and preparing quality reports for management.<br>Qualifications<br> Experience in quality management within textiles, carpets, or related manufacturing environments, including implementing and maintaining quality standards. Knowledge of textile materials, carpet production techniques, and quality testing methods relevant to pile, backing, colorfastness, and durability. Strong analytical and problem-solving skills, with the ability to interpret production and quality data and drive process improvements. Effective communication and leadership abilities to coordinate with cross-functional teams and train staff on quality procedures. Familiarity with quality management systems (e.g., ISO standards), documentation practices, and internal audit processes. Proficiency with basic computer applications and production/quality monitoring tools. Bachelor’s degree in Textile Engineering, Industrial Engineering, Quality Management, or a related field, or equivalent practical experience. Prior experience in carpet or textile manufacturing in Egypt or similar markets is an advantage; Turkish carpet industry knowledge is a plus.

Company Description Seegal Agency is a growing organization focused on delivering effective, customer-centered services across a variety of sectors. The agency values clear communication, professional integrity, and strong client relationships. Team members are encouraged to contribute ideas, collaborate, and continuously improve service quality. Seegal Agency offers opportunities to develop skills in sales, customer support, and client management, and supports career growth for dedicated professionals. Role Description The Telesales Specialist is a full-time, on-site role based in El Mansoura. This position is responsible for making outbound and receiving inbound calls to present products or services, understand customer needs, and close sales in line with set targets. Day-to-day tasks include following up on leads, maintaining accurate records in CRM or call-tracking systems, and handling customer inquiries with a focus on building long-term relationships. The Telesales Specialist will collaborate with the sales and customer support teams, participate in regular training, and provide feedback on customer trends and opportunities. The role also involves meeting performance metrics, adhering to call scripts and guidelines when required, and representing Seegal Agency in a professional, service-oriented manner. Qualifications Strong Communication skills, including clear telephone etiquette and the ability to explain products and services effectively. Proven Sales experience or aptitude, with the ability to handle objections, negotiate, and close deals. Customer Service and Customer Support skills to manage inquiries, resolve issues, and maintain positive client relationships. Ability to participate in and benefit from Training, with openness to coaching and continuous improvement. Basic computer literacy and experience using CRM or call center software. Goal-oriented mindset with the ability to work toward individual and team targets in a fast-paced environment. Strong organizational skills, attention to detail, and reliability in maintaining accurate records. Prior telesales, call center, or retail sales experience is an advantage. High school diploma or equivalent; further education in business, marketing, or related fields is a plus.

<p>About the Role We are looking for a highly organized, detail-oriented Executive Assistant &amp; Bookkeeper to support day-to-day operations remotely. This is a dual role: roughly half your time keeps the founder organized and moving managing calendars, inboxes, communications, and administrative tasks and the other half keeps the finances clean and current, from invoicing and expense tracking to reconciliations and monthly reporting. You will work evenings in Riyadh to overlap with U.S. Eastern business hours, so prior experience supporting U.S.-based companies is essential. You will be a trusted right hand who can juggle competing priorities, protect confidential information, and work independently with minimal oversight.</p><p><b>Executive Assistant Responsibilities</b></p><ul><li>Manage and prioritize the executive's calendar; schedule meetings across time zones and resolve conflicts.</li><li>Monitor email and other inboxes triage, flag, respond on the executive's behalf, and keep follow-ups on track.</li><li>Coordinate travel, itineraries, and accommodations; prepare agendas and briefing notes ahead of meetings.</li><li>Communicate with internal team members, clients, and partners as a reliable point of contact.</li><li>Prepare documents, presentations, spreadsheets, and reports; take meeting minutes and track action items.</li><li>Organize and maintain files and records in cloud storage so everything is easy to find.</li><li>Handle personal and administrative tasks as needed, treating sensitive information with discretion.</li></ul><p>Bookkeeping Responsibilities</p><ul><li>Record day-to-day financial transactions accurately in the accounting software (e.g., QuickBooks, Xero, or Wave).</li><li>Prepare and send client invoices; track receivables and follow up on overdue payments.</li><li>Process bills and expenses; categorize transactions and maintain organized digital receipts.</li><li>Reconcile bank, credit card, and payment-platform accounts on a regular schedule.</li><li>Produce monthly financial reports profit &amp; loss, cash flow, and expense summaries for the owner.</li><li>Support payroll and contractor payments, and keep records ready for the accountant at tax time.</li></ul><p>Qualifications &amp; Skills</p><ul><li>Prior experience working with U.S.-based companies is required you understand U.S. business norms, communication style, and expectations.</li><li>Availability to work Monday Thursday evenings in Riyadh (5:00 9:00 PM AST) to align with U.S. Eastern business hours.</li><li>Proven experience as an executive/administrative assistant and in a bookkeeping or accounts role.</li><li>Solid working knowledge of bookkeeping principles and accounting software (QuickBooks, Xero, or similar).</li><li>Comfortable with productivity and collaboration tools Google Workspace or Microsoft 365, calendar and email management, cloud storage.</li><li>Excellent written and verbal communication skills in English</li><li>Strong organizational skills and sharp attention to detail; able to manage multiple priorities and meet deadlines.</li><li>Discreet and self-motivated able to work independently in a remote setting with minimal supervision.</li><li>A dependable home-office setup: reliable internet, a computer, and a quiet space to work.</li></ul><p>Nice to Have</p><ul><li>Familiarity with a prestige, beauty, or wellness brand environment.</li><li>Experience supporting a small business, agency, or founder in a similar dual role.</li><li>A bookkeeping certification or relevant coursework.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Prior experience working with U.S.-based companies is required you understand U.S. business norms, communication style, and expectations.</li><li>Availability to work Monday Thursday evenings in Riyadh (5:00 9:00 PM AST) to align with U.S. Eastern business hours.</li><li>Proven experience as an executive/administrative assistant and in a bookkeeping or accounts role.</li><li>Solid working knowledge of bookkeeping principles and accounting software (QuickBooks, Xero, or similar).</li><li>Comfortable with productivity and collaboration tools Google Workspace or Microsoft 365, calendar and email management, cloud storage.</li><li>Excellent written and verbal communication skills in English</li><li>Strong organizational skills and sharp attention to detail; able to manage multiple priorities and meet deadlines.</li><li>Discreet and self-motivated able to work independently in a remote setting with minimal supervision.</li><li>A dependable home-office setup: reliable internet, a computer, and a quiet space to work.</li><li>Familiarity with a prestige, beauty, or wellness brand environment.</li><li>Experience supporting a small business, agency, or founder in a similar dual role.</li><li>A bookkeeping certification or relevant coursework.</li></ul>

At Intella, we are building the future of Arabic AI — and we are growing the team that makes complex technology simple, compelling, and commercially relevant to our clients.<br><br>We are looking for an experienced Pre-Sales Manager to serve as the critical bridge between our Sales, Technology, and Product teams — someone who can translate customer requirements into clear, high-impact commercial and technical documentation, and drive alignment across the full sales cycle.<br><br>What You Will Do<br><br> Act as the primary liaison between Sales, Technical, and Product teams throughout the sales cycle Own and manage all sales documentation — presentations, proposals, offers, and supporting materials Understand customer needs and shape value-driven solutions that resonate at both business and technical levels Coordinate inputs from technical and product teams to ensure accurate, consistent messaging Customize decks and proposal content to align with customer requirements and industry context Contribute to formal responses including tenders, RFPs, and customer questionnaires Ensure all sales documentation is high quality, on-brand, and delivered on time Support customer meetings, presentations, and solution discussions alongside the sales team Continuously improve sales materials based on customer and internal feedback<br><br>What We Are Looking For<br><br> 5-8 years of experience in a pre-sales, sales support, or similar role — preferably within technology or AI solutions Proven track record working closely with both sales and technical teams Strong background in preparing professional, customer-facing commercial documentation Bachelor's degree in Business, Computer Science, or a related field Excellent communication and stakeholder management skills Ability to translate technical concepts into clear, compelling business value Highly organized, detail-oriented, and comfortable managing multiple opportunities in parallel<br><br>Preferred<br><br> Experience in enterprise or B2B technology environments Strong presentation and storytelling skills Familiarity with solution-based or consultative selling models

The VOC Specialist will play a key role in gathering, analyzing, and reporting customer feedback to enhance service delivery and customer satisfaction in our Outsourcing/Offshoring operations. This position will work cross-functionally with various teams to implement changes based on insights derived from Voice of the Customer (VOC) data.<br><br>---<br><br>Responsibilities:<br><br>· Develop and maintain VOC programs to capture customer feedback across multiple channels.<br>· Analyze customer feedback data to identify trends, pain points, and areas for improvement.<br>· Collaborate with operations, quality, and client management teams to ensure feedback is actionable and leads to service enhancements.<br>· Prepare and present VOC reports to stakeholders, highlighting key findings and recommendations.<br>· Conduct regular training sessions to educate staff on the importance of customer feedback and best practices for responding to VOC insights.<br><br>---<br><br>Requirements:<br><br>· Bachelor's degree in Computer Science, IT, Engineering, Science, or a related technical field (preferred).<br>· Minimum 6 months of experience in customer experience, market research, or a related area, preferably in the outsourcing industry.<br>· Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.<br>· Proficiency in VOC tools and customer feedback platforms (e.g., Qualtrics, Medallia, Survey Monkey) is a plus.<br>· Excellent communication and presentation skills to engage with stakeholders and deliver findings.<br>· English Proficiency: Minimum B1 (Intermediate) – B2 (Upper-Intermediate) preferred.<br>· Android phone user (required for internal attendance application).<br><br>---<br><br>Compensation & Benefits:<br><br>· Net Salary: Up to 15,000 EGP (based on experience and English level).<br>· Fixed Shift: 9:00 AM – 6:00 PM.<br>· Social and Medical Insurance (company-paid).<br>· Company-provided transportation (pickup/drop-off from Maadi Thakanat Station).<br>· Paid training starting from the first payroll.<br>· Half-year performance bonus (up to double/triple salary).<br>· Loyalty allowance and annual salary increments.

Company Description Spectra Cure Clinic is a specialized healthcare center focused on supporting individuals with Autism, ADHD, learning difficulties, and a range of psychiatric disorders. The clinic provides multidisciplinary care, combining evidence-based medical, psychological, and therapeutic services. Its team works closely with patients and families to create personalized treatment plans and support long-term development and well-being. Spectra Cure Clinic offers a collaborative environment where professionals can contribute to meaningful improvements in patients’ quality of life.<br>Role Description The Clinic Assistant role at Spectra Cure Clinic is a full-time, on-site position based in Cairo. The Clinic Assistant duties<br>Coordinate patient follow-up appointments to ensure continuity of care. Assist with clinical examination documentation and maintain accurate patient records. Ensure timely and accurate clinical notes and documentation in accordance with clinic standards. Prepare and record meeting minutes, ensuring action items are documented and followed up. Track clinical and administrative data, maintaining accurate records for reporting and performance monitoring. Follow up with the reception team regarding patient appointments, scheduling changes, and confirmations. Prepare regular administrative and operational reports for management. Support communication between clinicians, reception staff, and patients to ensure efficient clinic operations. Monitor outstanding follow-ups and ensure tasks are completed within required timeframe<br>Qualifications Strong Communication and Customer Service skills to interact effectively with patients, families, and staff. Ability to provide compassionate, professional Patient Care in a non-clinical support capacity. Organizational skills and attention to detail for handling records, forms, and daily administrative tasks. Proficiency in computer and clinic management systems. Previous experience in a medical or mental health setting is an advantage. Medical Degree 3+ years Experience Background or experience in Pediatrics is required. Ability to work effectively as part of a multidisciplinary team.

Nawy Proptech is seeking a highly motivated and talented Data Analyst to join our dynamic team. As a Data Analyst at Nawy, you will play a key role in leveraging data to drive strategic decisions and improve business performance. You will be responsible for analyzing, and interpreting different datasets to provide actionable insights that inform various departments across the organization. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to communicate complex findings in a clear and concise manner.<br><br>Collaborate with cross-functional teams to understand business requirements and address data-related challenges Prioritize business requirements within and across projects based on business impact Understand business needs to gather, analyze, interpret, and communicate data that informs stakeholders at all levels to make data-informed decisions Reporting the results back to the relevant members of the business and presenting the story of the data in an easily accessible manner Providing ad-hoc analysis as required to aid management making judgements Develop and maintain dashboards, reports, and visualizations to track key performance metrics Perform advanced data analysis to extract insights, identify trends, and provide actionable recommendations to support business objectives<br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Systems, or other related technical field or equivalent work Proven experience as a Data Analyst or similar role, 1+ years of experience in a similar position Advanced SQL knowledge/experience - complex queries and query optimization Experienced with data visualization tools such as: Tableau, Looker or Power BIHands-on experience with programming languages Strong understanding of statistical concepts Familiarity with data warehouse development and data modeling Highly detailed oriented, must display passion for analytics and data visualization Data manipulation skills and experience in identifying numerical trends Self driven, highly motivated, fast learner, ambitious and creative

About the Job:<br><br>The VOC Specialist will play a key role in gathering, analyzing, and reporting customer feedback to enhance service delivery and customer satisfaction in our Outsourcing/Offshoring operations. This position will work cross-functionally with various teams to implement changes based on insights derived from Voice of the Customer (VOC) data.<br><br>---<br><br>Responsibilities:<br><br>· Develop and maintain VOC programs to capture customer feedback across multiple channels.<br>· Analyze customer feedback data to identify trends, pain points, and areas for improvement.<br>· Collaborate with operations, quality, and client management teams to ensure feedback is actionable and leads to service enhancements.<br>· Prepare and present VOC reports to stakeholders, highlighting key findings and recommendations.<br>· Conduct regular training sessions to educate staff on the importance of customer feedback and best practices for responding to VOC insights.<br><br>---<br><br>Requirements:<br><br>· Bachelor's degree in Computer Science, IT, Engineering, Science, or a related technical field (preferred).<br>· Minimum 6 months of experience in customer experience, market research, or a related area, preferably in the outsourcing industry.<br>· Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.<br>· Proficiency in VOC tools and customer feedback platforms (e.g., Qualtrics, Medallia, Survey Monkey) is a plus.<br>· Excellent communication and presentation skills to engage with stakeholders and deliver findings.<br>· English Proficiency: Minimum B1 (Intermediate) – B2 (Upper-Intermediate) preferred.<br>· Android phone user (required for internal attendance application).<br><br>---<br><br>Compensation & Benefits:<br><br>· Net Salary: Up to 15,000 EGP (based on experience and English level).<br>· Fixed Shift: 9:00 AM – 6:00 PM.<br>· Social and Medical Insurance.<br>· Company-provided transportation (pickup/drop-off from Maadi Thakanat Station).<br>· Paid training starting from the first payroll.<br>· Half-year performance bonus (up to double/triple salary).<br>· Loyalty allowance and annual salary increments.

Nawy Proptech is seeking a highly motivated and talented Senior Data Analyst to join our dynamic team. As a Data Analyst at Nawy, you will play a key role in leveraging data to drive strategic decisions and improve business performance. You will be responsible for analyzing, and interpreting different datasets to provide actionable insights that inform various departments across the organization. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to communicate complex findings in a clear and concise manner.<br><br>Collaborate with cross-functional teams to understand business requirements and address data-related challenges Prioritize business requirements within and across projects based on business impact Understand business needs to gather, analyze, interpret, and communicate data that informs stakeholders at all levels to make data-informed decisions Reporting the results back to the relevant members of the business and presenting the story of the data in an easily accessible manner Providing ad-hoc analysis as required to aid management making judgements Develop and maintain dashboards, reports, and visualizations to track key performance metrics Perform advanced data analysis to extract insights, identify trends, and provide actionable recommendations to support business objectives<br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Systems, or other related technical field or equivalent work Proven experience as a Data Analyst or similar role, 3+ years of experience in a similar position Advanced SQL knowledge/experience - complex queries and query optimization Experienced with data visualization tools such as: Tableau, Looker or Power BIHands-on experience with programming languages Strong understanding of statistical concepts Familiarity with data warehouse development and data modeling Highly detailed oriented, must display passion for analytics and data visualization Data manipulation skills and experience in identifying numerical trends Self driven, highly motivated, fast learner, ambitious and creative

Company Description WOW delivery is a fast-growing logistics and delivery company focused on providing the quickest way to deliver any order across the governorates of Egypt. The team is dedicated to speed, reliability, and high-quality customer service, ensuring that orders reach customers efficiently and safely. WOW delivery operates in a dynamic, time-sensitive environment where clear communication and coordination are key to success. The company values proactive, customer-focused team members who help maintain a smooth delivery experience and build long-term relationships with clients.<br>Role Description The Customer Services Specialist is a full-time, on-site role based in Al Manşūrah. This role is responsible for handling incoming customer inquiries via phone and digital channels, providing accurate information about orders, delivery status, and services. The specialist will resolve complaints, follow up on pending deliveries, and coordinate with dispatch and operations teams to ensure timely and satisfactory resolutions. Day-to-day tasks include documenting interactions, updating customer records, monitoring customer satisfaction levels, and escalating complex issues when needed. The role also involves identifying recurring problems, suggesting improvements to service processes, and maintaining professional communication standards in every interaction.<br>Qualifications<br> <br>Strong customer-facing skills, including Customer Service and Customer Support, with a focus on empathetic and solution-oriented communication. Experience enhancing Customer Satisfaction and Customer Experience, with the ability to manage expectations and build trust. Excellent Phone Etiquette and clear verbal communication skills, with the ability to handle high call volumes in a professional manner. Ability to work on-site in Al Manşūrah and collaborate effectively with operations and delivery teams. Good problem-solving skills, attention to detail, and capability to work in a fast-paced, time-sensitive environment. Basic computer literacy and familiarity with CRM or ticketing systems is preferred. Prior experience in customer service, call centers, or logistics/delivery services is an advantage. Proficiency in Arabic; basic English communication skills are beneficial.

Company Description Display Icon is a leading company in the Egyptian market, operating since 2005 with a strong reputation for quality and reliability. The company specializes in commercial fittings, display systems, decorations, office furniture, and CCTV systems, serving a wide range of business clients. Display Icon focuses on delivering functional and aesthetically appealing solutions that support clients’ commercial and security needs. Team members join a stable, growth-oriented organization that values professional service, product innovation, and long-term customer relationships. Role Description This is a full-time, on-site Key Account Sales Specialist role based in El Obour. The Key Account Sales Specialist will manage and grow relationships with key customers across commercial fittings, display systems, decorations, office furniture, and CCTV product lines. Daily responsibilities include identifying client needs, preparing and presenting tailored solutions, handling negotiations, and following up on quotations and orders to ensure timely delivery and customer satisfaction. The role also requires coordinating with internal teams on pricing, inventory, and installation schedules, maintaining accurate sales records, and monitoring market trends and competitor activities. The specialist will work toward sales targets, support after-sales service, and contribute to strategic initiatives that enhance customer retention and business growth. Qualifications Strong Account Management and Customer Service skills to build, maintain, and expand key client relationships. Proven Sales experience with the ability to identify opportunities, negotiate deals, and meet or exceed sales targets. Effective Communication skills, including clear presentation abilities and professional client interaction. Solid Analytical Skills for understanding client requirements, evaluating proposals, and interpreting sales data and market trends. Previous experience in B2B sales, preferably in commercial fittings, display systems, office furniture, or security/CCTV solutions. Ability to work on-site in El Obour and collaborate with cross-functional teams. Proficiency in basic computer applications and CRM or sales management tools. Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.

Company Description Uptown October Developments is a pioneering real estate company in Egypt, recognized for its use of flexible design principles and custom home designs tailored to individual customer needs. The company focuses on delivering high-quality, efficient projects that contribute to sustainable urban communities. Its services span land management, construction, leasing, and related real estate activities, providing a comprehensive offering to clients and partners. Team members join a dynamic environment where innovation, customer satisfaction, and long-term community development are central to the company’s mission.<br>Role Description The Front Office Receptionist is a full-time, on-site role based in Giza, responsible for managing the daily operations of the reception area. This role includes greeting and directing visitors, answering and routing phone calls, responding to inquiries, and ensuring a professional and welcoming front office environment. The Receptionist will handle appointment scheduling, maintain visitor logs, coordinate with internal departments, and support basic administrative tasks such as document filing and mail handling. The position requires consistent adherence to company procedures, confidentiality, and a strong focus on customer service and communication.<br>Qualifications Candidates should possess strong Receptionist Duties and Front Office skills, including managing a reception desk, handling visitor flow, and maintaining orderly front office operations. Candidates should possess excellent Customer Service and Communication skills to interact professionally with clients, visitors, and team members. Candidates should possess professional Phone Etiquette skills, including handling calls courteously, routing calls accurately, and taking clear messages. Relevant administrative skills such as basic computer proficiency (email, calendar, office software), organization, and attention to detail are beneficial. Prior experience in a receptionist, front desk, or customer-facing role is preferred, along with the ability to work on-site full time and manage multiple tasks in a fast-paced environment.

Role Summary Palm Hills Developments is embarking on an ambitious programme to embed Generative AI and agentic‑AI capabilities into our company workflows. Reporting to the Director of Project Controls and working in close partnership with Group IT, you will spearhead the end‑to‑end strategy, design and roll‑out of AI solutions that drive measurable value for both operational teams and executive leadership.<br>Key Responsibilities Identify and priorities high‑impact AI use cases for various functions and departments. Craft a phased AI adoption road‑map aligned with corporate KPIs and governance. Translate business needs into technical designs covering data pipelines, model selection (LLMs, vector databases, fine‑tuning), prompt‑engineering and agent orchestration. Define architecture standards in partnership with IT (cloud vs. on‑prem, security). Lead proofs‑of‑concept and pilots; turn successful pilots into enterprise‑grade products. Coordinate cross‑functional squads (Project Controls, IT, Sales, Legal) and external vendors/consultants. Establish data‑privacy, model‑risk and ethical‑AI controls. Develop training programmes and user documentation; champion adoption across multiple business units. Define success metrics (accuracy, cycle‑time, cost savings, user satisfaction); continuously optimize models and workflows.<br>Required Qualifications Education: BSc degree (or higher) in Artificial Intelligence, Computer Science, Data Science or a related field. Experience: 1+ years in data/AI roles and delivering Large‑Language‑Model or agentic‑AI projects from concept to deployment. Technical Toolkit:Proficiency with Python (Lang Chain, Semantic Kernel, etc.), SQL, and RESTful APIs. Proficiency with ML Python Libraries (Numpy, Pandas, Matplotlib, Seaborn, Scikit-learn, etc.) Familiarity with cloud ML stacks (Azure Open AI, AWS Bedrock, GCP Vertex) and vector databases. Applied machine learning techniques on multiple projects Soft Skills: Stakeholder engagement up to C‑suite, vendor management, presentation & training capability; fluent English and Arabic. Desirable Skills:•Experience in integrating AI solutions with Power platform, MS Dynamics, Sales Force CRM.•AI‑related credentials Location: Head Office, 6th of October City, Giza, Egypt

Job Summary:<br>The role is focusing on managing the lifecycle of changes and releases related to the Temenos T24 platform, also ensuring that changes and releases are implemented efficiently, minimizing disruption to operations while adhering to organizational standards, regulatory compliance, and best practices.<br>Job Responsibilities:Develop and implement a structured change management process specifically for the Temenos T24 core banking system. Review and assess change requests related to T24 configurations, modules, and integrations to evaluate impact, risk, and feasibility. Coordinate with stakeholders to prioritize and approve changes based on business needs and system requirements. Maintain a change control log and ensure all modifications are documented for compliance and audit purposes. Collaborate with IT and business teams to analyze the potential impact of changes on end-users and operations. Plan, coordinate, and oversee all releases related to the Temenos T24 platform, including system upgrades, patches, and new feature deployments. Establish and maintain a release calendar, ensuring alignment with organizational priorities and minimizing disruption. Work with testing teams to ensure that all releases undergo rigorous quality assurance and user acceptance testing. Oversee the deployment process, ensuring smooth transitions from development to production environments. Plan, coordinate, and oversee all releases related to the Temenos T24 platform, including system upgrades, patches, and new feature deployments. Establish and maintain a release calendar, ensuring alignment with organizational priorities and minimizing disruption. Work with testing teams to ensure that all releases undergo rigorous quality assurance and user acceptance testing. Oversee the deployment process, ensuring smooth transitions from development to production environments.<br>Job Qualifications: Bachelor’s degree in Business Administration, accounting, Information Technology, Computer Science, or a related field. Minimum 8 years of experience in IT service management, with at least 5 years of direct experience managing changes and releases in core banking systems. Strong expertise in Temenos T24, including its architecture, modules, and integration points. Hands-on experience with T24 system upgrades, configurations, and customizations.