Role Description This is a full-time, on-site role based in Cairo, Egypt for a Customer Support Representative – Technical Account at Foundever. The role involves responding to customer inquiries via phone, email, and chat, providing clear information, guidance, and technical support related to products and services. The representative will troubleshoot issues, document cases accurately in the ticketing system, and follow up to ensure timely resolution and customer satisfaction. Daily activities include collaborating with technical and operations teams, escalating complex problems when needed, and maintaining up-to-date knowledge of product features, policies, and procedures. The role also requires adhering to performance and quality standards, contributing to continuous improvement efforts, and delivering a professional and empathetic customer experience.
Qualifications

Candidates should possess strong Customer Support and Customer Service skills, with a focus on handling inquiries efficiently and professionally. Candidates should possess a commitment to Customer Satisfaction, including the ability to manage expectations and follow through on resolutions. Candidates should possess excellent Communication skills, both verbal and written, to explain technical and non-technical information clearly. Candidates should possess solid Troubleshooting skills to diagnose issues, identify root causes, and propose effective solutions. Candidates should possess good problem-solving and analytical abilities, with attention to detail in documenting interactions and outcomes. Candidates should possess the ability to work in a fast-paced, team-oriented environment and manage multiple tasks and priorities. Candidates should possess proficiency with common computer applications, CRM or ticketing systems, and the willingness to learn new tools quickly. Candidates should possess a high school diploma or equivalent; post-secondary education in IT, business, or a related field is an advantage, and prior experience in technical customer support or call center environments is preferred.