Call Center Jobs - Cairo Egypt

Duties and Responsibilities Functional:Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk. Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts. Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies. Maintain accurate and confidential patient records, updating files and documents as needed. Handling approval process while verifying patient information and processing the approval. Ability to perform upselling & cross-selling / promoting services to our existing customer according to their needs. Handle patients queries personally or via email. Handle cash and bank related transactions if assigned and ensure100% accuracy. Record & maintain all patients data. Ensure accurate & timely data entry into the system with zero errors. Maintain compliance to the standard operating procedures, manuals etc. without deviation in process. Inform the patients about the available services, products, and promotions. Encourage patients to provide feedback on services provided and their overall experience. Ensure that the entire process is completed within the mandated Turn Around Time. Work closely with healthcare professionals to ensure seamless communication and coordination of patient care Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey. Maintain a professional and courteous manner while protecting confidential patient information.<br>Job Requirements Education:Bachelor’s degree from reputable university.<br>Experience:0-2 years Experience in medical center, customer service or related experience in a healthcare setting is preferred. Pharmaceutical/ Insurance/ medical/ healthcare background is a plus. Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.<br>Skills:Very good in English. Superior written and verbal communication skills. Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations. Excellent communication skills and customer handling skills. Strong problem solving and analytical skills. Flexible team player. Eagerness to learn and be a pillar of support for the larger brand team. Proactive, Energetic, Action Oriented, and detail-driven Time Management.<br>Job expectations:Customer Care Coordinator will work 48 hours per week. Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues. Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally. Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays. Company operates shift patterns & rosters that are designed around the needs of the business and medical center. Weekends/Off Days are variable/ change on a rotational weekly basis. Customer Care Coordinator could be relocated or assigned to another center/location based on business needs & performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management. Punctuality: Responsible for arriving to work on time. Wearing company required full uniform according to management instructions and internal dress code policy. A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training. Ensure full attendance & completion of training course provided by the company.<br>Customer Care Coordinator position at Reception area Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business. Customer Care Coordinator are company frontliners and will work at Reception area. Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Testing Specialist is responsible for the successful and cost-effective implementation of Amideast Testing programs: ETS: CMD, SAT, PROMETRIC and Miscellaneous tests effectively as per the set policies and procedures. S/he plays an active role in providing customer service and strong public relationship with institutions (schools, academies, universities, and corporates) and create public awareness of Amideast s testing services in the community. S/he will support registration, administration, training; contacting Proctors, Test Center Administrators (TCAs), Test Center Supervisors (TCSs), tracks documents and forms and update databases; complete reporting documentation; consistently ensure that that testing quality and security standards are met; and will actively interact with all stakeholders in a professional and positive manner and all associated logistics.</p><p>RESPONSIBILITIES</p><ul><li>Support testing department members in all projects &amp; tasks assigned</li><li>Perform actively in cross-functional projects teamwork tasks</li><li>Learn all testing product knowledge and act as testing resource for all projects</li><li>Handle testing unit duties (test registrations, back-office work &amp; results)</li><li>Comply with all procedures set forth by the various international test regulations &amp; client s agreement</li><li>Handles onsite &amp; offsite test administrations</li><li>Maintain excellent relationship with all stakeholders including schools, academies, universities, and corporates</li><li>Supervise Test Center Administrators (TCAs), Test Center Supervisors (TCSs ), and Proctors. Support in scheduling their assignments</li><li>Registers candidates for paper and pencil examinations and computer-based examinations by accurately collecting, entering, and verifying candidate information and payment information</li><li>Receive, verify test materials, and securely store them till test date</li><li>Handles all filling system &amp; maintain organized track for storage inventory</li><li>Score, and distribute test scores</li><li>Handle local registration, confirmation with test takers and candidate complaints courteously and promptly</li><li>Monitor the usage and expiration of voucher logs for local registration of international tests</li><li>Complete PROMETRIC certification and pass certification exam annually</li><li>Act as Prometric TCA when needed</li><li>Support in preparing accurate data for invoice, annual business plan, budget, etc</li><li>Respond promptly to testing inquiries and provide information about various testing programs to candidates</li><li>Acts as test day supervisor in Institutional TOEFL and TOEIC examinations for internal and external clients and takes all required security precautions according to set rules &amp; regulations to maintain test security</li><li>Work in remote proctoring project for TOEIC and TOEFL Exams. Handle 2 roles proctor and administrator</li><li>Schedule TOEIC public exams with ETS according to set deadlines and arrange and proctor test administrations.</li><li>Handle online shopping cart and ensure test takers are registered, rescheduled to proper exams, ensure refunds are processed, extract rosters for online registrations, update test policies</li><li>Submit a full report following any event or testing administration regarding policy violations and any issue that occur during the test administration</li><li>Distributes TOEFL, TOEIC and SAT score</li><li>Create additional score reports and mail them to institutions</li><li>Assist in the preparation and distribution of SAT scores</li><li>Coordinate none ETS paper-based exams, online exam activities, and arrange for test events including their staffing and work closely with the client to meet and exceed customer service levels and maintain test security and integrity</li><li>Complete departmental forms by thoroughly and accurately documenting information to provide quality service</li><li>Records and prepares accurate monthly statistics</li><li>Attend ETS &amp; Amideast H.Q meetings, training &amp; calls</li><li>Provide backup support for Testing Unit Representatives during peak hours, shifts and staff absence</li><li>Handle work tasks and responsibilities independently and with minimal supervision</li><li>Work closely with several internal departments &amp; grant</li><li>Handles all escalated calls in a professional and positive manner</li><li>Identify customer issues and concerns and respond where needed</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in any relevant field</li><li>Minimum of 3 - 7 years of work experience preferably in the field of Education/ administration</li><li>High language proficiency in both Arabic and English</li><li>Very good email writing skills</li><li>Very good speaking skills</li><li>Organised</li><li>Project management skills with precise attention to detail, planning, organizing, and ability to work under time pressure</li><li>Strong decision making and problem-solving skills</li><li>Ability to work independently and as part of a team</li><li>Ability to handle complaints and difficult situations</li><li>Must be available to work in afternoons/evenings and weekends, for the announced exam dates when requested and as needed. (Additional hours in afternoons to be compensated in other work days)</li><li>Integrity in keeping confidentiality is a must</li><li>Self-motivated</li><li>Able to maintain professional demeanor and appearance</li><li>Proficient use of Microsoft Outlook, Word, Excel, Power point</li><li>English TOEIC score of minimum 800.</li><li>Project Management certification.</li></ul><p></p></section>

Job Purpose <br>The Regional Accounts Receivable Specialist will manage revenue collection, dealer/distributor billing, electronic invoicing compliance, and payment reconciliation processes across Egypt and expanded regional MENA markets. This role ensures timely collections across direct B2C subscriptions, B2B commercial accounts (hotels, cafes, real estate developments), and third-party distribution partners, supporting cash flow while adhering to local and regional tax regulations (e.g., ETA E-Invoicing in Egypt, ZATCA in KSA, UAE VAT and regional VAT). <br>Key Responsibilities Billing & Revenue Accounting:<br>Prepare, process, and issue accurate tax invoices to B2B clients, corporate accounts, and commercial distribution partners across regional markets. Manage compliance with local electronic invoicing systems, including the Egyptian Tax Authority (ETA) E-Invoicing portal and regional equivalents (e.g., KSA ZATCA, UAE VAT, etc.). Reconcile daily payment gateway collections (digital subscriptions, credit card transactions, digital wallets) across multiple currencies against subscriber activation records. Manage customer refunds for B2C customers in coordination with Call Center team.<br>Collections & Debt Management:<br>Monitor regional Accounts Receivable aging reports continuously and actively pursue overdue multi-country B2B and commercial balances. Resolve cross-border billing queries, payment discrepancies, and short payments in coordination with Customer Care and Sales teams. Perform credit evaluations for regional commercial entities seeking corporate packages. <br>Reconciliation & Reporting:<br>Reconcile sub-ledgers against the general ledger across multiple regional entities during month-end closing procedures. Account for dealer commissions, channel partner holdbacks, FX gains/losses, and multi-bank transaction fees. Prepare weekly and monthly AR status reports, aging schedules, and cash collection forecasts for senior regional leadership. <br>Compliance & Audit:<br>Ensure compliance with Egyptian Accounting Standards (EAS), IFRS, local tax regulations across regional operations, internal financial controls, and regional governance practices. Coordinate with internal and external auditors during periodic reviews by providing supporting schedules and proof of receipts across all assigned territories. <br>Qualifications & Key Requirements:Education Bachelor’s degree in Accounting, Finance, or a relevant field. Experience3–5 years of AR experience in Media, Telecom, Saa S, or Subscription/B2C services, preferably handling regional (MENA) operations. Systems Expertise Hands-on experience with Enterprise ERP systems (Oracle, SAP, or Microsoft Dynamics). Proficiency in the ETA E-Invoicing Portal and familiarity with regional e-invoicing/tax portals. Skills Advanced Microsoft Excel (Pivot tables, VLOOKUP/XLOOKUP, financial modeling). Detail-oriented with strong analytical and problem-solving abilities. Languages Fluent in Arabic and professional proficiency in English. <br>Preferred Competencies Deep understanding of high-volume digital payment reconciliations across regional payment gateways, multi-currency processing, digital wallets, and direct debits. Strong negotiation and cross-cultural interpersonal skills for regional corporate collections. Solid knowledge of cross-border withholding tax (WHT) and regional VAT frameworks.

Job Title<br><br>Customer Support Specialist (Escalations)<br><br>Job Description<br><br>Resolve complex customer cases with professionalism and care.<br><br>About The Role<br><br>We are looking for a highly skilled Customer Support Specialist (Escalations) to join our Customer Experience team. In this role, you will manage complex customer inquiries and escalations, delivering exceptional service through effective problem-solving, strong communication, and sound decision-making.<br><br>You will take ownership of customer cases from start to finish, working closely with internal teams to ensure timely and satisfactory resolutions while maintaining a customer-first approach.<br><br>Key Responsibilities<br><br>Complex Case Management<br><br>Manage complex, high-priority customer cases from initial contact through final resolution. Serve as the primary point of contact for customers throughout the resolution process. Investigate issues, assess available solutions, and make informed decisions within established guidelines. Handle sensitive customer situations with professionalism, empathy, and discretion. Negotiate and mediate resolutions while balancing customer satisfaction and business objectives. Exercise sound judgment in resolving unique or non-standard situations.<br><br>Customer & Stakeholder Communication<br><br>Communicate clearly and professionally across multiple channels. Explain policies, procedures, and solutions in a simple and customer-friendly manner. Collaborate with cross-functional teams to resolve customer concerns efficiently. Escalate issues appropriately when required while ensuring timely follow-up.<br><br>Operational Excellence<br><br>Act as a subject matter expert for complex case handling and customer support processes. Identify recurring issues and provide recommendations for process improvements. Support pilot initiatives, new processes, and continuous improvement projects when applicable. Maintain accurate documentation while ensuring customer data confidentiality and compliance.<br><br>Qualifications<br><br>Required<br><br>Minimum of 1 year of experience in a call center, customer support, or a similar customer-facing role, or experience in a higher-level customer service position. Proven experience managing complex customer cases and escalations. Excellent conflict resolution, negotiation, and problem-solving skills. Strong written and verbal communication skills. Ability to prioritize, organize, and manage multiple cases in a fast-paced environment. High School Diploma or equivalent. Excellent English communication skills (C1/C2 proficiency). Strong computer literacy with the ability to quickly learn new systems and tools. Flexibility to work rotating shifts, weekends, and public holidays based on business needs.<br><br>Preferred<br><br>Bachelor's degree or equivalent. Experience within customer experience, hospitality, technology, or service-based industries. Experience working with CRM platforms and productivity tools. Strong analytical skills with the ability to identify trends and recommend improvements. Experience collaborating with cross-functional teams.<br><br>Core Competencies<br><br>Excellent communication and active listening. Customer-focused mindset with a passion for delivering outstanding service. Strong decision-making and sound judgment. Effective conflict resolution and negotiation skills. High attention to detail and organizational skills. Ability to perform under pressure while managing multiple priorities. Adaptability in a dynamic and evolving work environment. Commitment to maintaining customer confidentiality and data security.

Job Purpose <br>The Regional Accounts Receivable Specialist will manage revenue collection, dealer/distributor billing, electronic invoicing compliance, and payment reconciliation processes across Egypt and expanded regional MENA markets. This role ensures timely collections across direct B2C subscriptions, B2B commercial accounts (hotels, cafes, real estate developments), and third-party distribution partners, supporting cash flow while adhering to local and regional tax regulations (e.g., ETA E-Invoicing in Egypt, ZATCA in KSA, UAE VAT and regional VAT). <br>Key Responsibilities Billing & Revenue Accounting:<br>Prepare, process, and issue accurate tax invoices to B2B clients, corporate accounts, and commercial distribution partners across regional markets. Manage compliance with local electronic invoicing systems, including the Egyptian Tax Authority (ETA) E-Invoicing portal and regional equivalents (e.g., KSA ZATCA, UAE VAT, etc.). Reconcile daily payment gateway collections (digital subscriptions, credit card transactions, digital wallets) across multiple currencies against subscriber activation records. Manage customer refunds for B2C customers in coordination with Call Center team.<br>Collections & Debt Management:<br>Monitor regional Accounts Receivable aging reports continuously and actively pursue overdue multi-country B2B and commercial balances. Resolve cross-border billing queries, payment discrepancies, and short payments in coordination with Customer Care and Sales teams. Perform credit evaluations for regional commercial entities seeking corporate packages. <br>Reconciliation & Reporting:<br>Reconcile sub-ledgers against the general ledger across multiple regional entities during month-end closing procedures. Account for dealer commissions, channel partner holdbacks, FX gains/losses, and multi-bank transaction fees. Prepare weekly and monthly AR status reports, aging schedules, and cash collection forecasts for senior regional leadership. <br>Compliance & Audit:<br>Ensure compliance with Egyptian Accounting Standards (EAS), IFRS, local tax regulations across regional operations, internal financial controls, and regional governance practices. Coordinate with internal and external auditors during periodic reviews by providing supporting schedules and proof of receipts across all assigned territories. <br>Qualifications & Key Requirements:Education Bachelor’s degree in Accounting, Finance, or a relevant field. Experience3–5 years of AR experience in Media, Telecom, Saa S, or Subscription/B2C services, preferably handling regional (MENA) operations. Systems Expertise Hands-on experience with Enterprise ERP systems (Oracle, SAP, or Microsoft Dynamics). Proficiency in the ETA E-Invoicing Portal and familiarity with regional e-invoicing/tax portals. Skills Advanced Microsoft Excel (Pivot tables, VLOOKUP/XLOOKUP, financial modeling). Detail-oriented with strong analytical and problem-solving abilities. Languages Fluent in Arabic and professional proficiency in English. <br>Preferred Competencies Deep understanding of high-volume digital payment reconciliations across regional payment gateways, multi-currency processing, digital wallets, and direct debits. Strong negotiation and cross-cultural interpersonal skills for regional corporate collections. Solid knowledge of cross-border withholding tax (WHT) and regional VAT frameworks.

About Lucidya<br><br>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.<br><br>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.<br><br>Why This Role Matters<br><br>At Lucidya, we are building products that help some of the region's most recognizable brands understand and engage with their customers at scale. As our platform grows, so does the complexity of the problems we solve.<br><br>Great product ideas are easy. Turning them into products that customers actually use, engineers can confidently build, and the business can successfully launch is much harder.<br><br>That's where this role comes in.<br><br>As a Product Owner, you'll sit at the center of product delivery. You'll be responsible for turning customer problems, product strategy, and business priorities into clear, actionable work that engineering and design teams can execute with confidence.<br><br>Your impact won't be measured by how many Jira tickets you create. It will be measured by how effectively you help the team build the right things, reduce delivery friction, avoid costly rework, and deliver meaningful value to customers faster.<br><br>You'll work closely with Product Managers, Designers, Engineers, QA, and customer-facing teams to ensure everyone understands the problem we're solving, why it matters, and what success looks like.<br><br>If you enjoy bringing structure to ambiguity, asking great questions, and helping teams move faster without sacrificing quality, you'll thrive here.<br><br>What You'll Do<br><br>Create clarity where others see complexity<br><br>You'll take customer feedback, business requests, product strategy, and technical requirements and transform them into clear user stories, acceptance criteria, workflows, and requirements that teams can confidently build from.<br><br>Own squad readiness<br><br>You'll make sure backlog items are ready before they enter development. Engineers shouldn't be discovering major requirements halfway through a sprint. You'll ensure the team has the context, detail, and alignment needed to deliver predictably.<br><br>Help the team build the right things<br><br>You'll partner closely with Product Managers to break large initiatives into smaller, valuable releases that allow us to learn quickly and deliver customer value faster.<br><br>Drive productive collaboration<br><br>You'll act as the bridge between product, design, engineering, QA, and customer-facing teams, ensuring everyone is aligned on priorities, scope, dependencies, and expected outcomes.<br><br>Challenge unclear thinking<br><br>When requirements are vague, assumptions are risky, or priorities don't make sense, you'll ask the hard questions. Respectfully, but confidently.<br><br>Reduce delivery friction<br><br>You'll identify risks, dependencies, and gaps before they become problems. Your goal is to help the team spend less time clarifying work and more time delivering value.<br><br>Protect Quality And Customer Experience<br><br>You'll think beyond the happy path by considering edge cases, permissions, error handling, workflows, and usability before features reach customers.<br><br>Support successful launches<br><br>You'll help ensure internal teams understand what is being released, how it works, and what customers should expect through clear release notes, documentation, and enablement materials.<br><br>Requirements<br><br>Who You Are<br><br>You bring structure without creating bureaucracy<br><br>You love organization, but you know process should help teams move faster, not slow them down.<br><br>You Care About Outcomes, Not Ticket Completion<br><br>Closing a story isn't success. Solving a customer problem is.<br><br>You ask great questions<br><br>You naturally challenge assumptions, uncover hidden requirements, and identify risks before they become expensive mistakes.<br><br>You communicate clearly<br><br>You can explain a complex technical requirement to a designer, a customer problem to an engineer, and a product decision to a stakeholder without creating confusion.<br><br>You thrive in cross-functional environments<br><br>You enjoy working closely with engineers, designers, QA, Product Managers, and customer-facing teams to solve problems collaboratively.<br><br>You Have Strong Product Delivery Experience<br><br>You have at least 3 years of experience as a Product Owner, Business Analyst, Associate Product Manager, or a similar role where you've owned requirements, backlog management, and delivery readiness.<br><br>You're comfortable with technical concepts<br><br>You don't need to write code, but you're comfortable discussing APIs, integrations, data models, permissions, workflows, and platform behavior with engineering teams.<br><br>You're comfortable with ambiguity<br><br>You won't always receive perfect requirements or complete information. You're able to create clarity and move things forward without waiting for every answer.<br><br>You'll likely stand out if you have experience with:<br><br>B2B Saa S products Customer Experience (CX) platforms Social listening or customer engagement tools CRM, CDP, analytics, or workflow products AI-powered products and automation Arabic-first or MENA-focused products Product analytics and adoption metrics<br><br>What Success Looks Like<br><br>Within your first few months:<br><br>Backlog items enter development with significantly fewer unanswered questions Sprint planning becomes more predictable because work is properly prepared and understood Engineers spend less time seeking clarification and more time building Rework decreases because requirements, edge cases, and acceptance criteria are defined upfront Stakeholders trust delivery updates because expectations, trade-offs, and risks are communicated clearly Product releases are smoother because internal teams are prepared and aligned<br><br>Most importantly, customers receive better products because the team consistently understands the problem before building the solution.<br><br>What The Hiring Process Will Look Like<br><br> Intro call with TA Interview with HM Case Study Presentation Interview Culture fit / Offer<br><br>At Lucidya, we care deeply about ownership, curiosity, speed, and continuous improvement. We look for people who challenge ideas respectfully, communicate openly, and genuinely care about building products that solve real customer problems.<br><br>If that sounds like the environment where you do your best work, we'd love to meet you.

About the job:<br>Company Description Atheel CX, part of Atheel Holding established in 2016, is a diversified customer experience and business solutions provider serving clients across multiple industries. With 5 strategic delivery sites in Egypt and corporate operations spanning the UAE, KSA, and Egypt, the company manages high transaction volumes while maintaining strong service continuity. Atheel CX supports more than 150 clients in 25 industries, handling over 5 million monthly transactions with a 5,000-seat capacity and a workforce of 20,000 employees. Its multilingual capabilities cover 15+ languages, including Arabic, English, French, German, Spanish, and others, enabling it to support global partners. The company operates under robust quality, security, and operational certifications such as ISO 9001, ISO 27001, ISO 18295, and PCI DSS, reinforcing its commitment to trusted, scalable excellence. Role Description The Lead Opener (real-estate) is a full-time, on-site role based in Qesm El Maadi. The individual in this role will contact and qualify potential real-estate leads via phone, messaging, and digital channels, capturing accurate information and assessing interest and readiness to move forward. Day-to-day responsibilities include maintaining and updating lead databases, scheduling appointments or follow-ups for sales agents, and ensuring smooth handover of qualified leads to the sales team. The Lead Opener will follow scripts and guidelines, handle initial inquiries, provide basic information about real-estate offerings, and document all interactions in the CRM system. The role also involves meeting daily and weekly targets, collaborating with supervisors to improve lead generation strategies, and providing feedback on lead quality and market responses.<br>Qualifications Candidates should possess strong communication and interpersonal skills, including clear spoken and written English and Arabic, active listening, and a professional phone manner. Candidates should possess customer service and relationship-building skills, with the ability to handle objections, answer initial inquiries, and create a positive first impression for potential clients. Candidates should possess sales and lead qualification skills, including basic understanding of real-estate sales cycles, prospecting, and assessing lead interest and suitability. Candidates should possess organizational and data management skills, such as accurate data entry, CRM usage, record-keeping, and time management to handle high call volumes. Candidates should possess problem-solving and adaptability skills, with the ability to work under targets, respond to changing priorities, and follow structured scripts while using sound judgment. Prior experience in real-estate, call centers, telesales, or customer support is highly beneficial. High school diploma or equivalent required; a college degree in Business, Marketing, or a related field is an advantage.<br>If you’re interested, send your CV to: 01115983632<br>Requirements added by the job poster:• Bachelor's Degree• 1+ years of experience in Sales• 1+ years of Real Estate experience

Medical & Aesthetic Center Operations Manager<br>Location: Heliopolis, Cairo, Egypt Employment Type: Full-time<br>We are seeking an experienced Operations Manager to oversee the daily operations of a medical and aesthetic center. The role will ensure smooth service delivery, operational efficiency, team coordination, patient satisfaction, and compliance with internal procedures.<br>Requirements<br>* Minimum 5 years of operations or center management experience.* Proven experience managing a medical, dermatology, aesthetic, beauty, or wellness center is essential.* Strong leadership, problem-solving, scheduling, and customer-service skills.* Ability to manage reception, patient flow, staff performance, suppliers, inventory, and daily reporting.* Medical education is not required; relevant operational experience is mandatory.* Based in or able to work from Heliopolis, Cairo.<br>Please send your CV to samira.m@corelinknet.com with the subject line: Medical & Aesthetic Center Operations Manager.

<p>Issue POs to optimize inventory availability and maximize DSA. Follows up the monthly requisition for local materials and foreign materials on daily basis. Issues requisition and maintain inventories of imported materials and supplies necessary to meet the production plans. Manages the materials requirements with the Purchasing and Warehouse departments. Monitors the flow of scrap materials and slow-moving items. Coordinates with the Service center to deliver required spare parts as per a periodic FCST. Coordinate with relevant departments to introduce new models on the production lines to ensure smooth running. Evaluates the Performance of Section by calculating the turnover ratio and availability of materials and days of supplies. Monthly Component stock 3D Analysis (ABC XYZ RRS) to Control the NOWC. Communicate Receiving team Leader by the Boxes delivery Plan on weekly / daily basis. Monthly Safety stock reanalysis to define the best safety stock for Owned ANCs, Manage the Phase in/out plans for Components &amp;RM to ensure 100% depletion for Components and zero obsolescence stocks. Together with Purchasing fix budget, periodically review (EA1, EA2,) and monthly check component requirement. Manage and issue Production/Delivery orders through daily check of production plan and delivery status. Manage non-compliant deliveries: in agreement with Quality- Manufacturing- Supplier, report non-conformity material with all needed information to manage failure and arrange for replacement of the defective material/ component to maintain healthy feeding to the plant operations. Management of obsolete components: in collaboration with affected areas, develop proper actions to make internal usage of obsolete components (parts, kits ) or to ask supplier to re-work. In case of no further usage/renewal, act with Controlling for proper accounting. Manage the use of components not included in the bill of materials, such as lack of material, power consumption, low inventory in the warehouse, and quality issues. Inventory maintenance: continuously monitoring status of own assigned component stock. Call off consolidation: Consolidates the Requirements from each factory for the same commodity and same Supplier. Supplier adherence assessment comparing plan vs estimate vs actual dates &amp; quantities Monitor Control Cash Flow by control flow of inbound cash flow with current liabilities. Close the cycle with receiving WH team to ensure good receiving and report the rejected shipments. Monitor the Custody Shipment in receiving area to release it finally from customs. Frequently Suppliers Visit for more alignments and Develop performance (Local / Foreign) Control and Manage the Documents circulation related to Shipments and ensure its validation compared to government Banking and ports requirements. Monthly review the Actual Suppliers Lead-time compared by theoretical to reduce Suppliers lead-time as much as it can to develop components stocks. Follow up open orders from issuing the order till receive it at WH (arrange shipping as per Electrolux contact manage the doc, follow clearance) Manage the Process with Customs &amp; TF and control the Cost of Demurrage. Sourcing boards process Participates, give a clear, and well define rating to suppliers from Supply Chain Point of view. Review and confirm the Purchasing contracts on system to ensure its validate and completion.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s Degree. 2-5 years of experience in supply chain management, preferably in a manufacturing environment. Strong analytical skills to identify trends and sales patterns Strong communication ability (both written and spoken) Excellent communication and interpersonal skills with the ability to communicate with stakeholders across functions Ability to tackle demands of ever-evolving technological implements with ease Core Competencies: International. You enjoy working in a truly global environment and you like to deliver in cross-functional teams; Strategic. You have demonstrated strategic thinking, have strong analytical skills and ability to see the big picture; Business acumen. You have a proven track record of displaying strong business understanding and you are able to evaluate risks/opportunities making skilled business decisions; Team player. You have exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners; Good listener and communicator. You have great communication skills, and you have the ability to convince, influence and motivate others in a complex matrix organization; Self-starter. You are keen on new experience, responsibility and accountability. You are self-driven, problem-solver with a proven track record of delivering great results; Agile. You like working in a fast-moving environment, being open to new opportunities and evolving priorities and being flexible in the way you deliver against strict deadlines and dealing with ambiguity. You manage every shifting priority. Energy. You are passionate about what you do and able to transmit that energy to your team. Challenges are there to be overcome!</p>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>We're looking for an experienced and visionary director of housekeeping to lead our housekeeping operations in Cairo, Egypt. In this pivotal leadership role, you will oversee all aspects of our housekeeping department, driving operational excellence while fostering a culture of innovation, collaboration, and exceptional guest satisfaction. You'll work strategically to maintain the highest standards of cleanliness and presentation while building and mentoring a dedicated team committed to delivering outstanding service.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Develop, implement, and continuously refine housekeeping policies, procedures, and quality standards that align with organizational goals and industry best practices</li> <li>Lead, mentor, and motivate a diverse team of housekeeping staff, including supervisors and room attendants, fostering a supportive and inclusive work environment</li> <li>Create, manage, and analyze departmental budgets, including labor costs, supplies, and equipment procurement, while identifying cost-saving opportunities</li> <li>Conduct regular inspections and quality audits to ensure consistent cleanliness, presentation standards, and compliance with established protocols</li> <li>Collaborate seamlessly with other departments to coordinate guest experiences and resolve interdepartmental challenges</li> <li>Implement and monitor comprehensive health, safety, and environmental protocols, ensuring full compliance with local regulations and sustainability practices</li> <li>Manage inventory systems and vendor relationships to optimize procurement of cleaning supplies and equipment</li> <li>Analyze performance metrics and key performance indicators to identify trends, implement improvements, and drive operational efficiency</li> <li>Address guest complaints and feedback related to housekeeping services with empathy and decisiveness, turning challenges into opportunities for improvement</li> <li>Stay informed about industry trends, emerging technologies, and innovative housekeeping practices, and champion their adoption within the department</li> <li>Recruit, onboard, and develop housekeeping staff, creating clear career paths and performance review processes</li> <li>Manage crisis situations and adapt quickly to changing operational demands while maintaining service excellence</li> </ul> <h4>Qualifications</h4> <ul> <li>Proven experience of 5+ years in housekeeping management, preferably in luxury hotels, resorts, or high-end hospitality environments</li> <li>Bachelor's degree in hospitality management, business administration, or related field (preferred)</li> <li>Certified Executive Housekeeper (CEH) certification or equivalent professional credential (preferred)</li> <li>Exceptional leadership and team management skills with the ability to inspire and develop staff at all levels</li> <li>Strong communication and interpersonal abilities, with proficiency in engaging with diverse, multicultural teams</li> <li>Advanced proficiency in budgeting, financial management, and cost analysis</li> <li>In-depth knowledge of cleaning techniques, products, equipment, and industry-standard protocols</li> <li>Experience with hospitality management software and property management systems</li> <li>Excellent analytical and problem-solving skills with a data-driven approach to decision-making</li> <li>Comprehensive understanding of health, safety, and environmental regulations specific to the hospitality sector</li> <li>Strategic planning and operational management expertise</li> <li>Vendor and supplier relationship management experience</li> <li>Strong quality assurance and inspection capabilities</li> <li>Knowledge of sustainability initiatives and environmental compliance practices</li> <li>Ability to work flexible hours, including weekends, holidays, and on-call availability as needed</li> <li>Demonstrated commitment to delivering exceptional guest experiences and maintaining high service standards</li> <li>Resilience and adaptability in fast-paced, dynamic environments</li> <li>Organized, detail-oriented approach with strong time management skills</li> <li>Inclusive mindset with the ability to foster a collaborative and supportive departmental culture</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <ul> <li>A passionate and inspired team that creates unique experiences for all they meet.</li> <li>We recognize and celebrate our team and individual success.</li> </ul> <p><strong>Hotel overview:</strong> Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination that claims Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema, and 4 floors of underground parking.<br> The spectacular reception leads the way to 543 elegantly designed rooms, suites, restaurants, bars, and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.</p> <h4>What is in it for you</h4> <ul> <li>Employee benefit card offering discounted rates at Accor worldwide</li> <li>Learning programs</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference through our corporate social responsibility activities, like Planet 21</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job objective : The Center Operations Manager (OM) has the overall accountability on the technical operations within the Donation Center (DC) that include the full donation process from registration to post-donation follow up thus; he is responsible to ensure that all daily operations run in accordance with the relevant policies and procedures through the implementation of competent quality control measures &amp; staff training program, ensure the donor safety and satisfaction, optimize the whole operations related to the DC including financial, marketing, administrative, quality, personnel, systems, supplies, equipment and other infrastructure_x000C_acility-related controls as well as achieving centers KPIs and targets in coordination with the Center Manager.</p><p>Key responsibility : People Management &amp; development - Manage a team of Donor Center Technicians, Phlebotomists, Plasma processors, Training coordinator and supervise other center employees as delegated from CM or Plasma Operations &amp; Medical Director. - Establish a work environment that foster operational excellence. - Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas. - Provide regular feedback and coaching for hisher employees. - Manage employees to the highest standards of ethics and integrity. - Develop &amp; retain talents, through regular meetings, goal check-ins, development plans, etc. - Administer regular check-ins and year-end performance review &amp; development plans, etc. - Assist in management of the recruiting process for direct reports. - Support and conduct teams trainings for direct reports. - Leading the periodic operational meetings. -Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System. - Provide periodic reports to CM &amp; Plasma Operations and Medical Director about the operations performance, identified gaps and enhancement plans.</p><p>Operations management : - Supervise the donation operations within the center. - Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans. - Monitor net yields and implement improvement plans. - Perform analysis of related data to promote efficient operations. - Proactive operational processes enhancement and risk management. - Resolve related facility issues and manage inquiries for facility information. - Provide leadership to ensure donor retention with high customer service levels. - Provide strategic inputs for marketing plans and provide analytics and insights for optimization. - Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and, authorizes final shipment. - Perform a review of the documentation of unsuitable test results and the disposition of the associated results. - Document, investigate, and perform root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product. - Performs a review of lookback information. Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position. - Ensure the training plan for the center staff is in place according to the business need and implemented on time by the training coordinator.</p><p>Quality &amp; Compliance: - Ensure that the center is operating with high compliance level to company's policies, procedures and regulations. - Deviation management and CAPA development with timely implementation. - With the center manager, manage centers audit processes, help to resolve any related issues and ensure timely response and closure to audit observations. - Recommend changes and improvements to SOPs. - Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.</p><p>Back up for the CM: - Serves as back up to the CM in absence according to pre-determined delegation andor scope of responsibilities. If the candidate is a physician, should act as back up for center physician, if not then this following section is not applicable:- Part of the qualification for being a certified Center Operations Manager, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs: - Donor acceptance and deferral according to the relevant policies and procedures. - Observe and coach the donor center technicians and phlebotomists. - Donor counseling to individuals with unacceptable results, - Management of Donor Adverse Event Reactions and the appropriate level of care. - Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans. - Recommend changes and updates to the center procedures. - Provide education sessions to the center medical staff as needed. - Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position. - Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>B.S. degree in the medical field and health-related science (Examples includes but not limited to; Medicine, pharmacy, dentistry, sciences, nursing, etc.).</li><li>Minimum 5 years of relevant experience.</li><li>Previous supervisory/ people management experience is essential.</li><li>Experience in a GxP regulated environment and Quality standards.</li><li>Post-Graduate Certification in Quality Assurance, preferrable.</li><li>Proficiency in all Microsoft Office applications.</li><li>Leadership.</li><li>People management skills.</li><li>Emotional intelligence.</li><li>Assertiveness &amp; decision-making ability.</li><li>Resourcefulness and proactivity.</li><li>Strong communication skills.</li><li>Critical thinking and problem solving.</li><li>Teamwork and collaboration.</li><li>Professionalism and strong work ethic.</li><li>Excellent customer service.</li><li>Organized and able to manage time effectively.</li><li>Analytical.</li><li>Interpersonal skills.</li><li>Ability to work within a highly regulated, labor intensive, fast paced medical environment.</li><li>Excellent written and spoken English and Arabic.</li></ul><p></p></section>

Company Description Do Deal is a digital marketing company focused on helping businesses in Egypt and the UAE grow through creative, effective online solutions. The organization places clients and their business goals at the center of every project, supported by a dedicated IT team based in Pakistan. Teams collaborate closely with clients to build transparent, trust-based relationships and deliver strategies tailored to each brand’s unique vision. By combining expertise, innovation, and measurable performance, Do Deal aims to create long-term partnerships that drive real, sustainable success.<br>Role Description The Sales Specialist is a full-time, on-site role based in Cairo, Egypt. This role involves identifying and qualifying leads, conducting sales calls and meetings, and presenting Do Deal’s digital marketing and IT solutions to prospective and existing clients. The Sales Specialist will manage the sales pipeline, prepare proposals, negotiate pricing and terms, and support the closing of deals. They will collaborate with the marketing and delivery teams to ensure client needs are accurately captured and addressed, and provide ongoing account support to maintain client satisfaction and retention. The role also includes tracking sales performance, reporting on key metrics, and contributing feedback to improve sales strategies and service offerings.<br>Qualifications<br> Strong Communication skills, including clear presentation and active listening. Proven Customer Service experience with a client-focused, solution-oriented approach. Demonstrated Sales skills, including lead generation, negotiation, and closing. Experience in Training or coaching team members or clients on products and services. Background in Sales Management or pipeline management is an advantage. Prior experience in digital marketing, technology, or agency environments is beneficial. Ability to work on-site in Cairo, Egypt, and collaborate effectively with cross-regional teams. Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred. Comfort with CRM tools and basic sales reporting; strong organizational and time-management skills.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering high-value, customized outsourcing solutions that meet the unique needs of each client and help them concentrate on their core business. With strong attention to cultural nuances and industry best practices, ETISAL International provides consultative, innovative services designed to enhance customer experience. The organization is committed to quality, transparency, flexibility, integrity, and the effective use of human talent and advanced technologies. ETISAL International continuously works to exceed client expectations through operational excellence and a passion for service.<br>Role Description This is a full-time, on-site role for an English Customer Support Agent in a tech account, based in Qesm El Maadi. The agent will handle customer inquiries via chat and email, providing accurate information, guidance, and solutions related to technical products or services. Daily tasks include diagnosing and troubleshooting issues, escalating complex cases as needed, and following up to ensure resolution and customer satisfaction. The role involves maintaining detailed records of interactions, adhering to service level agreements, and using internal tools and knowledge bases. The agent will collaborate with team members and other departments to improve processes, share insights, and contribute to a consistent, high-quality customer experience.<br>Qualifications<br> <br>Strong customer-facing capabilities, including Customer Support and Customer Service skills. Ability to maintain high Customer Satisfaction through empathy, patience, and solution-oriented support. Excellent Communication skills in English, both written and verbal, suitable for chat and email interactions. Technical aptitude and Troubleshooting skills to identify, analyze, and resolve issues efficiently. Good typing speed and accuracy, with strong attention to detail in documentation and responses. Ability to work on-site in Qesm El Maadi and manage shifting or extended schedules if required. Comfort with using CRM or ticketing systems, and common office and collaboration software. Previous experience in customer support, call centers, or BPO environments is an advantage.<br>.l

???? We're Hiring | Sales & Reservation Agents<br>Join CBC-Corporate Business Center and build your career with a team dedicated to supporting leading U. S. travel companies.<br>At CBC-Corporate Business Center, we provide dedicated Sales, Reservation, and Customer Support teams that help U. S. travel agencies, tour operators, and travel service providers scale their operations through reliable, high-quality outsourcing solutions.<br>Key Responsibilities<br>✈️ Handle travel reservations and booking requests accurately and efficiently.???? Communicate with customers via phone, email, and other channels in a professional manner.???? Promote travel products and services while achieving sales targets.???? Deliver exceptional customer service and build strong customer relationships.???? Maintain accurate reservation records and ensure compliance with company procedures.???? Assist customers with inquiries and provide effective solutions to ensure an outstanding travel experience. Requirements✅ 1–3 years of experience in Sales, Reservations, Customer Service, or a related field.✅ Excellent English communication skills (spoken and written).✅ Strong sales, negotiation, and customer relationship skills.✅ Ability to work in a fast-paced, target-driven environment.✅ Travel industry experience is an advantage but not required. What We Offer✔️ Competitive salary package.✔️ Attractive performance-based incentives.✔️ Professional, collaborative, and supportive work environment.✔️ Comprehensive training and continuous professional development.✔️ Clear career growth opportunities within a fast-growing organization.✔️ The opportunity to support leading U. S. travel agencies, tour operators, and travel service providers.<br>???? Ready to grow your career?<br>Send your CV to hr@cbctravelsolutions.com<br>Become part of CBC-Corporate Business Center and help deliver world-class sales, reservation, and customer support solutions to the U. S. travel industry.<br>#Hiring #Sales Jobs #Reservation Agent #Customer Service #Travel Industry #Travel Jobs #Outsourcing #Career Opportunity #CBCCorporate Business Center

???? We're Hiring | Sales & Reservation Agents<br>Join CBC-Corporate Business Center and build your career with a team dedicated to supporting leading U. S. travel companies.<br>At CBC-Corporate Business Center, we provide dedicated Sales, Reservation, and Customer Support teams that help U. S. travel agencies, tour operators, and travel service providers scale their operations through reliable, high-quality outsourcing solutions.<br>Key Responsibilities<br>✈️ Handle travel reservations and booking requests accurately and efficiently.???? Communicate with customers via phone, email, and other channels in a professional manner.???? Promote travel products and services while achieving sales targets.???? Deliver exceptional customer service and build strong customer relationships.???? Maintain accurate reservation records and ensure compliance with company procedures.???? Assist customers with inquiries and provide effective solutions to ensure an outstanding travel experience. Requirements✅ 1–3 years of experience in Sales, Reservations, Customer Service, or a related field.✅ Excellent English communication skills (spoken and written).✅ Strong sales, negotiation, and customer relationship skills.✅ Ability to work in a fast-paced, target-driven environment.✅ Travel industry experience is an advantage but not required. What We Offer✔️ Competitive salary package.✔️ Attractive performance-based incentives.✔️ Professional, collaborative, and supportive work environment.✔️ Comprehensive training and continuous professional development.✔️ Clear career growth opportunities within a fast-growing organization.✔️ The opportunity to support leading U. S. travel agencies, tour operators, and travel service providers.<br>???? Ready to grow your career?<br>Send your CV to hr@cbctravelsolutions.com<br>Become part of CBC-Corporate Business Center and help deliver world-class sales, reservation, and customer support solutions to the U. S. travel industry.<br>#Hiring #Sales Jobs #Reservation Agent #Customer Service #Travel Industry #Travel Jobs #Outsourcing #Career Opportunity #CBCCorporate Business Center

???? WE'RE HIRING | CENTER MANAGER – KUWAIT???? ONSITE POSITION – KUWAIT<br>This is NOT a remote role. Selected candidates must relocate to Kuwait. Edoxi is looking for an experienced Center Manager to lead our Kuwait operations. If you have a proven track record in managing an EdTech training institute and are passionate about driving business growth, operational excellence, and team performance, we'd love to hear from you.<br>What We're Looking For:✅ Minimum 3 years of experience in an EdTech/Training Institute management role✅ Strong experience in managing daily center operations✅ Ability to lead sales, operations, customer service, and administration✅ Experience in achieving revenue targets and business growth✅ Excellent leadership, communication, and people management skills<br>Job Location:???? Kuwait (Onsite) Candidates must be willing to relocate to Kuwait. Remote applications will not be considered. If you're an experienced EdTech professional ready to lead a growing training center, apply now and become part of Edoxi's expansion journey.

<p>تعلن شركه Center Point Real Estate Consultancy&nbsp;</p><p>&nbsp;عن فتح باب التعيين :-</p><p>مستشار عقاري / مسؤول مبيعات عقارات (Property Consultant / Senior Property Consultant)</p><p>&nbsp;</p><p>مكان العمل: [New cairo]</p><p>&nbsp;</p><p>وذالك لانها تستعد للمشاركة بقوة في أكبر معرض عقاري مرتقب ونبحث عن محترفي مبيعات طموحين للانضمام إلى فريقنا واقتناص هذه الفرصة الاستثنائية لإغلاق كبرى الصفقات وتحقيق أعلى نسبة مبيعات.</p><p>إذا كنت تمتلك مهارات الإقناع ولديك شغف بالقطاع العقاري وتبحث عن بيئة عمل تدعم نجاحك وتكافئ جهودك، &nbsp;</p>

<p>We are seeking a seasoned and strategic Call Centre Manager to oversee the daily operations of our call centre in Sandton. The ideal candidate will possess a robust background in call centre management, exemplary leadership abilities, and a dedication to improving operational efficiency and customer satisfaction. This role involves managing team performance, implementing best practices, and driving continuous improvement initiatives to ensure our call centre operates at peak performance.</p><p>Key Responsibilities</p><ul><li><strong>Team Leadership:</strong> Lead, mentor, and develop a team of supervisors and agents. Conduct regular performance evaluations, provide constructive feedback, and support professional development to ensure high levels of team performance and engagement.</li><li><strong>Operational Management:</strong> Oversee daily call centre operations to ensure adherence to service level agreements (SLAs) and quality standards. Manage scheduling, staffing, and resource allocation to optimize performance and efficiency.</li><li><strong>Performance Monitoring:</strong> Track and analyze key performance indicators (KPIs) and metrics to assess call centre performance. Prepare and present detailed reports on operational performance, customer satisfaction, and service quality to senior management.</li><li><strong>Process Improvement:</strong> Identify areas for improvement in call centre processes and implement changes to enhance service quality, operational efficiency, and customer experience. Drive initiatives to reduce call handling times, improve first-call resolution, and increase customer satisfaction.</li><li><strong>Customer Experience:</strong> Ensure all customer interactions meet company standards for quality and professionalism. Address and resolve escalated customer issues and complaints promptly and effectively.</li><li><strong>Training and Development:</strong> Develop and implement comprehensive training programs for new hires and ongoing development for existing staff. Ensure team members are equipped with the necessary skills and knowledge to perform their roles effectively.</li><li><strong>Technology Management:</strong> Oversee the use and maintenance of call centre technologies and systems. Collaborate with IT and vendors to ensure systems function optimally and support the call centre s needs.</li><li><strong>Compliance:</strong> Ensure the call centre operates in compliance with company policies, procedures, and regulatory requirements. Conduct regular audits and implement corrective actions as needed.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Experience:</strong> Minimum of 5-7 years in a call centre environment. At least 2-4 years in a managerial or supervisory role.</li><li><strong>Skills:</strong> Strong leadership and team management capabilities. Excellent analytical and problem-solving skills. Proficiency in call centre software and CRM systems. Superior verbal and written communication skills.</li><li><strong>Attributes:</strong> Ability to manage multiple tasks and prioritize effectively. Strong decision-making skills. Proactive and results-oriented mindset. Ability to work under pressure and handle challenging situations.</li><li><strong>Education/Certifications:</strong> Bachelor s degree in Business Administration, Management, or a related field preferred. Equivalent work experience will be considered. Relevant certifications (e.g., Call Centre Management, Six Sigma) are a plus.</li></ul>

Company Description Rahem Fertility Center is a specialized medical facility focused on providing comprehensive fertility and reproductive health services to individuals and families. The center offers advanced diagnostic and treatment options, supported by a multidisciplinary team of healthcare professionals. Rahem Fertility Center emphasizes patient-centered care, privacy, and emotional support throughout the fertility journey. The environment is designed to be compassionate, respectful, and evidence-based, with a strong commitment to clinical excellence and continuous improvement.<br>Role Description This is a full-time, on-site Registered Nurse role based at Rahem Fertility Center in Qesm 1st New Cairo. The Registered Nurse will provide direct patient care, including preparing patients for procedures, administering medications and injections, and monitoring vital signs in coordination with physicians and other clinical staff. Daily responsibilities include assisting with fertility treatments and related procedures, maintaining accurate medical records, supporting patient education on treatment plans and medication use, and ensuring adherence to safety and infection control protocols. The role also involves coordinating appointments, communicating test results under clinical guidance, and offering empathetic support to patients and partners throughout their care experience. The nurse will collaborate closely with the medical team to ensure timely, high-quality clinical service delivery.<br>Qualifications<br> <br>Current Registered Nurse license and eligibility to practice in the relevant jurisdiction; completion of accredited nursing program (Bachelor’s degree in Nursing preferred). Demonstrated experience in women’s health, reproductive medicine, obstetrics/gynecology, or related clinical settings is highly beneficial. Strong clinical skills in medication administration, patient assessment, IV therapy, and monitoring during procedures, with strict adherence to safety and infection control standards. Excellent communication and interpersonal skills, with the ability to provide clear patient education and empathetic support in sensitive and emotionally charged situations. Ability to work effectively within a multidisciplinary team, manage multiple tasks, and maintain accurate documentation in electronic and paper medical records. Comfort with using basic medical software and clinic management systems; willingness to learn fertility-specific protocols and technologies. Strong organizational skills, attention to detail, and reliability in following clinical protocols and scheduled workflows. Flexibility to work full-time on-site in Qesm 1st New Cairo, including occasional extended hours as patient and clinic needs require.

???? Innovaroo Ceutical is Hiring! We are looking for Medical Representatives to join our team in the following areas:<br>???? Zagazig???? Dekernes (French Line)???? Giza Center???? Sohag Center???? Haram&Faisal???? Imbaba???? Assiut Center???? Bilbeis<br>Requirements:✔ Bachelor’s degree in Pharmacy, Veterinary Medicine, or Science.✔ 1–3 years of experience in the pharmaceutical field.<br>???? How to Apply: Send your updated CV to career@innovaroo.comSubject Line: Please mention the Job Title and your Preferred Area.<br>???? Or apply via Whats App: 01030888515Join our growing team and be part of our success!