Call Center Jobs - Cairo Egypt

Senior Content Writer – Professional Path Training Center Professional Path Training Center — a leading name in e-learning — is looking for a Senior Content Creator who doesn't just create content, but creates conversations.???? What You'll Do• Own and execute content strategies that drive real marketing results• Craft compelling copy for social media, websites, and campaigns that people actually want to read• Write scripts, marketing copy, and promotional content that convert• Partner with creative, design, and media teams to bring ideas to life• Be the guardian of our brand voice — consistent, clear, and human• Track content performance and make data-informed decisions???? What You Bring• 3–5 years of proven content creation experience• Deep understanding of the Saudi market — its audience, culture, and digital behavior• Strong copywriting skills in Arabic and/or English• A sharp eye for social media trends and digital marketing best practices• The ability to juggle multiple projects without dropping the ball• A creative mindset backed by attention to detail<br>━━━━━━━━━━━━━━━━━━━━━???? What We Offer━━━━━━━━━━━━━━━━━━━━━• A dynamic, collaborative work environment where creativity is valued• Real career growth opportunities within a growing ed-tech organization• A competitive compensation package<br>???? Ready to make an impact? Send your CV + portfolio to: walaa@propath.edu.sa Subject line: Senior Content Creator – [Your Name]<br>Industry E-Learning Providers

Company Description Misr Radiology Center (MRC), a leading private radiology network in Egypt. <br>Role Description This is a full-time, on-site role based in Cairo, Egypt for an Odoo Implementer & Digital Transformation Manager - 6 days/week. We are building a digital transformation program to modernize patient booking, intake, and clinical workflow — connecting our Odoo ERP, Paxera RIS/PACS, and our omnichannel platform into one seamless patient journey.<br>What you'll own:Lead full Odoo implementation and customization for MRC's operational and financial workflows (CRM, Invoicing, Inventory, Finance, HR, etc). Design and build the integration bridge between Odoo, Paxera (RIS/PACS), and omni-channel platform. Architect a Whats App-native booking and intake experience through current systems used. Work directly with center leadership, IT, and external vendors to scope and deliver Phase 1 of a multi-phase digital roadmap.<br>Qualifications Proven hands-on Odoo implementation experience (modules, API/XML-RPC integration, custom workflows) — ideally in healthcare, clinical, or another regulated operational environment. Experience integrating disparate systems via REST/XML-RPC APIs, not just front-end configuration. Familiarity with healthcare data handling, RBAC, and basic compliance/data-sovereignty considerations is a strong plus. Comfortable working directly with vendors (RIS/PACS, omnichannel messaging platforms) to push for API-level integration rather than legacy file-based or port-based connections. PHYSICAL PRESENCE FULL TIME is a must

???? Join Our Team at the Medical Information Center! ????<br>Are you passionate about healthcare and keen on making a difference? We have an exciting opportunity for you!<br>* Position: Medical Information Center. * Location:Cairo, Heliopolis.* Type: Full-Time, On-Site<br>As a key member of our clinic, you will: <br>* Manage medical communications and patient inquiries * Liaise with medical professionals to ensure accurate information * Support our commitment to exceptional client experiences <br>*What We're Looking For:*<br>* Strong communication and medical communication skills * A solid understanding of Pharmacy practices and principles * Exceptional interpersonal and organizational abilities * Attention to detail, with a collaborative spirit <br>*Qualifications:** Bachelor's degree in Pharmacy, Science, or a related field preferred * Previous experience in a healthcare or medical setting is a bonus! <br>If you’re ready to contribute to a team dedicated to operational excellence and patient safety, we want to hear from you!<br>???? **Interested?** Send your CV to Haidy.abdelhakim@groovymedspa.com and mention "Medical Information Center" in the subject line.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB OBJECTIVE Directs leads, conducts, coordinates and prepares staff training activities in plasma center including new employee training program and Monthly Staff Training Activities within the Plasma Collection Center to verify and validate the employee's competence to perform roles independently. May occasionally oversee work of others but does not conduct performance appraisals or make hiring, salary, or termination decisions.</p><p>KEY RESPONSIBILITIES - Directs, oversees and leads training within plasma center by partnering with the corporate training department to ensure training and training compliance is met. - Conducts, directs, and leads training and related developmental activities needed to support operational objectives in support of the plasma center leadership team. - Oversees and coordinates the work of designated trainers throughout the center. Identifies areas of operational opportunity for continuous improvement. - Supports management in implementation of corrective actions to eliminate regulatory deficiencies in training. May assist in the development and facilitation of operational training materials and programs. - Creates, maintains, and audits training records and files to assure compliant training files. - Ensures center adherence to training Standard Operating Procedures (SOP's) and annual training requirements, including new procedure training and re-certification activities. - Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the need arises. - Reports all unsafe working situations or conditions to supervisor or Manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>ACADEMIC EXPERIENCE REQUIRED</b> B.S. degree in a health-related science.<br><b>PROFESSIONAL EXPERIENCE REQUIRED</b> - Typically requires 2 years of related experience - clinical, general business, or training. Supervisory experience preferred.<br>- Experience in a medical and/or cGMP regulated environment preferred.<br>- Experience with plasma or whole blood preferred.<br><b>COMPUTING SKILLS</b> MS Office knowledge<br><b>PERSONAL SKILLS</b> - Communication, negotiation, and proactive skills.<br>- Leadership ability.<br>- Organized and able to manage time.<br>- Strong problem-solving skills.<br>- Ability to understand and apply different learning styles.<br>- Ability to identify errors and prepare corrective actions.<br>- Ability to create positive interpersonal bonds with trainees.<br><b>LANGUAGES</b> Written and spoken English and Arabic.</p></section>

<p><span style="font-size: 11px;">Key Responsibilities</span></p><p>Spanish Contact Center Team Leader</p><ul><li>Lead and oversee the daily operations of the contact center, ensuring compliance with company policies, service standards, and performance objectives.</li><li>Coach, motivate, and develop a team of Spanish-speaking customer service representatives to consistently deliver an exceptional customer experience.</li><li>Monitor individual and team performance through KPIs and operational metrics, identifying improvement opportunities and implementing effective action plans.</li><li>Handle escalated customer concerns and complaints, ensuring timely and satisfactory resolutions.</li><li>Collaborate with cross-functional teams to improve workflows, optimize operational efficiency, and enhance service delivery.</li><li>Foster a positive and engaging work environment by promoting employee development, recognition, and team morale.</li><li>Stay informed about industry trends, customer service best practices, and emerging contact center technologies.</li><li>Conduct regular coaching sessions, training, and performance reviews to ensure continuous development and adherence to service standards.</li></ul><p>What We Offer Our Team Leaders</p><ul><li>Competitive compensation package and attractive benefits.</li><li>Career growth opportunities within a leading multinational organization.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Essential Skills, Experience &amp; Qualifications</strong></p><ul><li>Bachelor's degree in Business Administration, Communications, or a related field.</li><li>1+ year of experience as a Team Leader within a Contact Center or BPO environment.</li><li>Native or near-native proficiency in Spanish, with excellent verbal and written communication skills.</li><li>Strong leadership, coaching, and people management skills with the ability to inspire high-performing teams.</li><li>Experience working with CRM systems and contact center technologies.</li><li>Excellent analytical, problem-solving, and decision-making abilities.</li><li>Ability to manage multiple priorities and perform effectively in a fast-paced environment.</li><li>Previous experience in the Translation &amp; Localization industry is considered a strong advantage.</li></ul>

Key Responsibilities:<br>Answer telephone promptly and in a polite and professional manner. Obtain and enter accurate demographic information (address, telephone number, payment status). Schedule patients appointment correctly -review appointment date, time, location, and provider name with caller. Inform caller of items to bring to appointment (vouchers, lab tests, etc). Prepare report with needed details of actual calls, missed calls, locations, patient status …. Answer questions and offer other information, as requested, to provide patient focused service and a positive impression of the organization Direct calls to other departments as needed. Make reminder calls as requested. Make calls to reschedule appointments when necessary. Provide assistance with mailings and other projects as call volume permits. Perform other reasonably related duties as assigned by supervisor for any relevant project topics when needed.

About the Role<br>We are looking for an experienced Supply Chain Support Manager to lead our Egypt Supply Chain Captive Center and oversee the team responsible for providing tactical, transactional, and operational support to our Corporate Supply Chain function. The role will ensure efficient workload management, timely execution, service quality, accuracy, and compliance with agreed SLAs and Supply Chain policies.<br>Key Responsibilities Lead and manage the Egypt Supply Chain Captive Center and drive team performance. Allocate workloads, set priorities, and monitor productivity and SLA performance. Ensure timely and accurate processing of Supply Chain transactions and activities. Oversee operational support across Procurement, Sourcing, Contracts & Suppliers, Logistics, Planning & Inventory, Master Data, and Reporting. Monitor backlog, aging, service levels, transaction accuracy, and operational risks. Establish effective workflows, SLAs, and escalation mechanisms with Corporate Supply Chain in KSA. Ensure compliance with Supply Chain policies, procedures, SOPs, and approved authorities. Identify opportunities to standardize, simplify, and automate transactional processes. Coach and develop the team while ensuring effective cross-training and business continuity. Act as the primary operational escalation point between the Egypt Captive Center and Corporate Supply Chain. Drive continuous improvement and enhance overall service delivery and stakeholder satisfaction.<br>Key Requirements Bachelor's degree in supply chain, Logistics, Business Administration, Finance, or a related field.10–12 years of relevant Supply Chain experience, including 3–5 years in a managerial or supervisory role. Experience in Supply Chain Operations, Shared Services, or Captive Center environments. Strong knowledge of Procurement, Sourcing, Logistics, Planning, Inventory, Master Data, and ERP processes. Strong leadership and team management skills. Excellent stakeholder management, analytical, and problem-solving abilities. Strong understanding of SLA, KPI, productivity, and operational performance management. Ability to manage high-volume transactional operations and drive process improvements.

Position Summary<br><br>The WFM Real-Time Analyst is responsible for monitoring contact center performance throughout the day and ensuring staffing levels support business needs. This role works closely with Operations to manage real-time performance, identify staffing gaps, and recommend actions to achieve service level targets and improve productivity<br>Key Responsibilities<br>Monitor real-time contact center performance and key operational metrics. Compare forecasted workload with actual results and identify performance gaps. Provide real-time reports and updates to Operations Management. Recommend staffing adjustments to maintain service levels and productivity. Manage intraday activities, including break schedules and staffing movements between Front Office and Back Office. Monitor service levels and take appropriate actions to minimize performance risks. Support Operations Supervisors with data-driven recommendations. Work closely with other departments to improve operational performance. Identify opportunities to improve workforce management processes. Ensure compliance with Teleperformance policies, data protection, information security, and health & safety requirements. Report any policy or security violations to management.<br>Qualifications<br>Education<br>Bachelor's degree is preferred.<br>Experience<br>2–3 years of experience in Workforce Management, Contact Center Operations, or a similar role. Experience in a customer service or contact center environment is preferred.<br><br>Language<br>English proficiency at B2 level or higher.<br>Technical Skills<br>Good knowledge of Microsoft Excel, Word, Outlook, and Power Point. Experience with Workforce Management tools is an advantage. Knowledge of SQL or Business Intelligence (BI) tools is a plus.<br><br>Skills & Competencies<br>Strong analytical and problem-solving skills. Good communication and teamwork. Ability to work in a fast-paced environment. Strong organizational and time management skills. Attention to detail and accuracy. Ability to make decisions based on real-time data. Proactive and results-oriented mindset.<br><br>Success Measures<br>Performance in this role will be measured by:<br>Achievement of service level targets. Accuracy and timeliness of reporting. Effective real-time staffing management. Productivity improvements. Collaboration with Operations and other stakeholders.

Company Description Czech Service Center is an automotive service facility dedicated to providing reliable maintenance and repair services for a wide range of vehicles. The center focuses on delivering high-quality technical work supported by professional customer care. Team members collaborate to ensure that each vehicle is serviced efficiently, safely, and in line with industry standards. The environment is fast-paced and service-oriented, offering opportunities for growth for individuals who are committed to customer satisfaction and operational excellence. Role Description : <br>The Reception Manager is responsible for managing the reception for ensuring smooth coordination between customers, service advisors, engineers, technicians, and management.<br>Key responsibilities include welcoming customers, managing appointments, coordinating vehicle check-in and check-out, following up on vehicle status, and ensuring customers receive clear and timely updates regarding inspections, repairs, costs, and delivery times.<br>The Reception Manager will also supervise reception staff, organize daily workflow, maintain accurate customer and vehicle records, review basic service documentation and billing information, and coordinate closely with engineers and technicians to ensure efficient communication and workflow.<br>This is a full-time, on-site position based in New Cairo. The successful candidate should be professional, organized, customer-focused, and capable of managing a busy reception area while maintaining high service standards.<br>Qualifications Minimum 3 years of proven experience in reception management . Experience in an automotive service center, dealership, or technical environment is highly preferred. Ability to coordinate effectively with engineers, technicians, service advisors, and customers. Strong organizational and time-management skills. Ability to supervise reception staff and manage daily front-desk operations. Ability to handle customer complaints and difficult situations professionally and calmly. Good understanding of vehicle service processes and repair workflows is an advantage.

About Smart System<br>Smart System is a leading technology solutions and system integration provider with a proven regional footprint across the Middle East, North Africa, and Africa since 2007. We partner with enterprises and government organizations to accelerate digital transformation — delivering secure, scalable, and high-performance IT solutions across data center infrastructure, hybrid cloud, cybersecurity, enterprise platforms, and advanced networking.<br>Job Summary<br>We are looking for a technically strong and customer-focused Presales Engineer to support our sales team in designing, presenting, and proposing Data Center, Storage, Backup, and Disaster Recovery (DR) solutions. The ideal candidate will bridge the gap between customer requirements and technical solutions, working closely with vendors (Dell EMC, HPE, Net App, Cisco, Veeam, Commvault, VMware, Nutanix, etc.) to deliver compelling proposals and ensure successful technical wins.<br>Key Responsibilities<br>Engage with the sales team and clients to understand business and technical requirements related to data center infrastructure, storage, backup, and DR. Design end-to-end solutions covering servers, storage (SAN/NAS), backup & recovery, virtualization, and hyper-converged infrastructure (HCI). Prepare technical proposals, Bill of Materials (BOMs), High-Level Designs (HLDs), and Low-Level Designs (LLDs). Deliver technical presentations, product demos, and Proof of Concepts (POCs) to customers. Respond to RFPs/RFQs/RFIs with accurate technical content and competitive solution architecture. Collaborate with OEM vendors (Dell, HPE, Net App, IBM, Veeam, Commvault, Veritas, Cisco, etc.) to get the best pricing, technical support, and certifications. Conduct sizing and capacity planning for storage and backup environments. Support pre-sales activities such as site surveys, technical workshops, and customer training sessions. Stay updated on the latest data center, storage, backup, cloud, and hyper-converged technology trends. Assist in transitioning closed deals to the implementation/delivery team with clear documentation. Maintain strong relationships with vendor presales/technical teams for escalation and support.<br>Required Skills & Qualifications<br>Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.3–7 years of experience in a Presales/Solutions Engineer role focused on Data Center, Storage, and Backup technologies. Strong knowledge of:Storage: SAN, NAS, All-Flash Arrays, Hybrid Storage (Dell EMC Power Store/Unity, Net App, HPE Storage, Pure Storage, etc.) Backup & DR: Veeam, Commvault, Veritas Net Backup, Dell Avamar/Data Domain, replication & DR strategies Servers & Compute: Dell, HPE, Cisco UCS, Lenovo Virtualization: VMware v Sphere, Microsoft Hyper-V, Nutanix HCINetworking basics: SAN switches (Brocade, Cisco MDS), LAN/WAN fundamentals Cloud & Hybrid Cloud: Azure, AWS, or hybrid backup/DR solutions (nice to have) Experience preparing technical documentation (HLD/LLD, BOQs, proposals). Strong presentation and communication skills (Arabic & English). Ability to manage multiple opportunities and work under pressure with tight deadlines.<br>Preferred Certifications<br>Dell EMC Proven Professional (Storage/Backup) HPE Sales/Technical Certifications Net App NCDA / NCIEVMware VCPVeeam VMCE / Sales Professional Cisco CCNA/CCNP (Data Center) Nutanix NCSA<br>Soft Skills<br>Strong client-facing and consultative selling skills. Excellent problem-solving and analytical thinking. Ability to translate technical jargon into business value for customers. Team player who can work cross-functionally with sales, delivery, and vendor teams.<br>What We Offer<br>Competitive salary + commission/incentives Vendor certification & training sponsorship Health insurance & other benefits Career growth in a leading systems integrator

About Smart System<br>Smart System is a leading technology solutions and system integration provider with a proven regional footprint across the Middle East, North Africa, and Africa since 2007. We partner with enterprises and government organizations to accelerate digital transformation — delivering secure, scalable, and high-performance IT solutions across data center infrastructure, hybrid cloud, cybersecurity, enterprise platforms, and advanced networking.<br>Job Summary<br>We are looking for a technically strong and customer-focused Presales Engineer to support our sales team in designing, presenting, and proposing Data Center, Storage, Backup, and Disaster Recovery (DR) solutions. The ideal candidate will bridge the gap between customer requirements and technical solutions, working closely with vendors (Dell EMC, HPE, Net App, Cisco, Veeam, Commvault, VMware, Nutanix, etc.) to deliver compelling proposals and ensure successful technical wins.<br>Key Responsibilities<br>Engage with the sales team and clients to understand business and technical requirements related to data center infrastructure, storage, backup, and DR. Design end-to-end solutions covering servers, storage (SAN/NAS), backup & recovery, virtualization, and hyper-converged infrastructure (HCI). Prepare technical proposals, Bill of Materials (BOMs), High-Level Designs (HLDs), and Low-Level Designs (LLDs). Deliver technical presentations, product demos, and Proof of Concepts (POCs) to customers. Respond to RFPs/RFQs/RFIs with accurate technical content and competitive solution architecture. Collaborate with OEM vendors (Dell, HPE, Net App, IBM, Veeam, Commvault, Veritas, Cisco, etc.) to get the best pricing, technical support, and certifications. Conduct sizing and capacity planning for storage and backup environments. Support pre-sales activities such as site surveys, technical workshops, and customer training sessions. Stay updated on the latest data center, storage, backup, cloud, and hyper-converged technology trends. Assist in transitioning closed deals to the implementation/delivery team with clear documentation. Maintain strong relationships with vendor presales/technical teams for escalation and support.<br>Required Skills & Qualifications<br>Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.3–7 years of experience in a Presales/Solutions Engineer role focused on Data Center, Storage, and Backup technologies. Strong knowledge of:Storage: SAN, NAS, All-Flash Arrays, Hybrid Storage (Dell EMC Power Store/Unity, Net App, HPE Storage, Pure Storage, etc.) Backup & DR: Veeam, Commvault, Veritas Net Backup, Dell Avamar/Data Domain, replication & DR strategies Servers & Compute: Dell, HPE, Cisco UCS, Lenovo Virtualization: VMware v Sphere, Microsoft Hyper-V, Nutanix HCINetworking basics: SAN switches (Brocade, Cisco MDS), LAN/WAN fundamentals Cloud & Hybrid Cloud: Azure, AWS, or hybrid backup/DR solutions (nice to have) Experience preparing technical documentation (HLD/LLD, BOQs, proposals). Strong presentation and communication skills (Arabic & English). Ability to manage multiple opportunities and work under pressure with tight deadlines.<br>Preferred Certifications<br>Dell EMC Proven Professional (Storage/Backup) HPE Sales/Technical Certifications Net App NCDA / NCIEVMware VCPVeeam VMCE / Sales Professional Cisco CCNA/CCNP (Data Center) Nutanix NCSA<br>Soft Skills<br>Strong client-facing and consultative selling skills. Excellent problem-solving and analytical thinking. Ability to translate technical jargon into business value for customers. Team player who can work cross-functionally with sales, delivery, and vendor teams.<br>What We Offer<br>Competitive salary + commission/incentives Vendor certification & training sponsorship Health insurance & other benefits Career growth in a leading systems integrator

Company Description Flairs Tech is an international technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with software development, analytics, digital solutions, business operations, and customer experience services. Flairs Tech works closely with clients as an extension of their teams, helping improve processes, outcomes, and productivity across North America, Europe, the Middle East, and Africa. The company’s success is strongly rooted in its people-focused culture and commitment to long-term partnerships.<br>Role Description The French Travel Advisor is a full-time hybrid role based in Qesm El Maadi, with some flexibility for working from home. The role involves assisting French-speaking customers with travel inquiries, creating and modifying travel itineraries, and managing reservations for flights, hotels, and other travel services. Advisors handle incoming calls, emails, and chats, ensuring timely, accurate, and courteous responses while adhering to company policies and procedures. Daily responsibilities include resolving issues, processing changes and cancellations, recommending suitable travel options, and maintaining high levels of customer satisfaction. The role also requires accurate data entry in internal systems, collaboration with colleagues and supervisors, and ongoing learning about travel products, policies, and promotions.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction, with a commitment to delivering high-quality support. Excellent Communication skills in French (written and spoken), with good English proficiency for internal coordination. Experience with Travel Arrangements, such as booking and modifying flights, hotels, and related services. Background in Travel Agency operations or similar travel industry experience is highly beneficial. Good problem-solving abilities, attention to detail, and accuracy in handling reservations and customer data. Comfort with using computer systems, CRM tools, and online booking platforms; ability to learn new software quickly. Ability to work in a hybrid environment, manage time effectively, and handle multiple inquiries in a fast-paced setting. Previous experience in customer support, tourism, hospitality, or contact center roles is an advantage.

Job Summary The SAP FICO Consultant is responsible for designing, implementing, and supporting SAP Finance (FI) and Controlling (CO) modules to meet business requirements. The role involves working closely with Finance, Business Operations, and IT teams to drive system enhancements, optimize processes, and ensure accurate financial reporting within the SAP ERP environment.<br>Key Responsibilities Functional Responsibilities Analyze business requirements and translate them into SAP FICO functional specifications. Configure SAP FI (GL, AP, AR, AA, Bank Accounting) and CO (Cost Center, Profit Center, Internal Orders, COPA). Lead or support SAP FICO implementations, upgrades, and enhancement projects. Integrate SAP FICO with other modules such as MM, SD, PP, HCM. Perform functional testing, integration testing, and UAT with business users. Troubleshoot issues and provide Level 2/3 support for FICO-related incidents. Maintain Master Data for FICO as needed (Chart of Accounts, Cost Elements, Cost Centers). Ensure SAP compliance with accounting standards such as IFRS, GAAP, and local statutory requirements. Develop functional documentation, training materials, and SOPs. Work with ABAP developers on RICEF objects (Reports, Interfaces, Conversions, Enhancements, Forms).<br>Technical Skills Strong knowledge of SAP FI submodules: General Ledger, AP, AR, Asset Accounting, Bank Accounting, Taxation. Strong knowledge of SAP CO submodules: Cost Center Accounting, Profit Center Accounting, Internal Orders, COPA, Product Costing (PC). Experience with SAP Revenue Recognition processes including: Percentage of Completion (POC) methods for long‑term projects SAP RAR (Revenue Accounting & Reporting) including contract management, performance obligations, and IFRS 15 compliance Strong understanding of integration points with: PS (Project Systems) for project budgeting, settlements, and POC revenue PC (Product Costing) for cost rollups, cost estimates, and profitability CS (Customer Service) for service orders, service billing, and revenue flows Familiarity with integration to MM (procure-to-pay), SD (order-to-cash), and PP (manufacturing processes). Understanding of financial closing processes, budgeting, and cost control flows. Hands-on experience with SAP S/4HANA Finance is an advantage (Universal Ledger, New Asset Accounting, margin analysis).<br><br>Qualifications Bachelor’s degree in finance, Accounting, Information Systems, Computer Science, or related field. Professional certifications (SAP FI, SAP CO, CPA, CMA) preferred. Minimum 3–7 years of experience in SAP FICO (depending on the role level).

Company Description COB Solution is dedicated to empowering medical providers through efficient operations, optimized workflows, and innovative technology-driven services. The company focuses on helping healthcare organizations enhance patient care while supporting sustainable business growth. By streamlining processes and reducing administrative burdens, COB Solution enables providers to prioritize high-quality clinical care. Team members contribute directly to improvements in healthcare delivery and operational excellence for clients. Role Description The English Customer Service (B2 / C1) role at COB Solution is a full-time hybrid position based in Qesm El Maadi, with flexibility for partial work from home. The role involves handling inbound and outbound customer inquiries in English via phone, email, and chat, ensuring timely, accurate, and professional responses. Daily tasks include resolving issues, providing information about services, documenting interactions in internal systems, and escalating complex cases to the appropriate department when needed. The customer service professional will collaborate with colleagues to improve processes, follow established guidelines and quality standards, and maintain a high level of client satisfaction. The role also requires adherence to confidentiality policies and consistent communication with supervisors about recurring issues or opportunities for service improvement. Qualifications Strong English communication skills at B2/C1 level (spoken and written), with clear, professional customer-facing language. Customer service abilities, including active listening, problem-solving, empathy, and conflict resolution. Organizational and time-management skills to handle multiple inquiries, prioritize tasks, and meet established performance targets. Comfort with digital tools, CRM or ticketing systems, and basic office software (e.g., email, spreadsheets, word processing). Ability to work effectively in a hybrid setup, demonstrating reliability, self-motivation, and accountability both onsite and remotely. Collaborative mindset, openness to feedback, and willingness to follow documented procedures and quality standards. Previous experience in customer service, call centers, or healthcare-related support is an advantage. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is a plus.

We are looking for an experienced and hands-on Senior Microsoft Systems Engineer to join our Infrastructure team. If you have deep expertise in the Microsoft System Center suite, Active Directory identity solutions, and Share Point enterprise deployments, we’d like to hear from you.<br><br>Key Responsibilities:<br><br>Deploy, administer, and optimize System Center suite components: SCCM (MECM), SCOM, and SCVMM.<br>Manage enterprise identity, access, and rights management using ADFS and Active Directory Rights Management Services (AD RMS).<br>Support, maintain, and upgrade enterprise collaboration platforms (Share Point Server 2016 & 2019).<br>Ensure high availability, performance monitoring, and compliance across hybrid/on-premise Microsoft server infrastructure.<br>Automate routine administrative tasks and system deployments via Power Shell scripting.<br><br>Requirements & Qualifications:<br><br>5+ years of solid experience in Microsoft enterprise infrastructure administration.<br>In-depth hands-on experience with SCCM, SCOM, and SCVMM.<br>Strong knowledge of ADFS (federation & SSO) and AD RMS architecture.<br>Proven track record in administering and troubleshooting Share Point 2016 and 2019.<br>Proficiency in Active Directory, Group Policies, DNS, and Power Shell automation.<br>Microsoft certifications (e.g., MCSE, Azure/Hybrid Administrator) are a strong plus.

Responsibilities Lead, coach, and motivate a team of Arabic Customer Service Agents to achieve performance targets and deliver exceptional customer experiences. Track and analyze KPIs such as Customer Satisfaction (CSAT), Service Level, Average Handling Time (AHT), Quality Scores, and First Contact Resolution (FCR). Conduct regular performance reviews, one-on-one meetings, and coaching sessions to drive continuous improvement. Identify training and development needs and support team members in enhancing their skills and performance. Collaborate with Quality Assurance and Training teams to improve service quality and operational efficiency. Prepare and present performance reports, highlighting achievements, challenges, and action plans.<br>Qualifications Bachelor's degree in any relevant discipline.2-3 years of experience as a TL within a Banking or Financial Services Contact Center is a MUST. Strong knowledge of Cisco Contact Center solutions is a plus. Flexible working on site in Nasr City. Proven experience in KPI management, reporting, and performance analysis. Solid understanding of Contact Center Operations and COPC standards. Excellent coaching, leadership, and people management skills. Strong communication skills in Arabic and English B1 - B2.<br>✨ We provide medical and social insurance + attractive package!!<br>If you know someone who might be a great fit, please share or repost this post to help us reach the right candidates.

Company Description El Azzab A To Z Business Center - Office Space specializes in supporting investors with complete solutions to start and grow their businesses in the Arab Republic of Egypt and the Kingdom of Bahrain. The company establishes all types of legal entities and provides commercial addresses and fully equipped office spaces.<br>Job Description :- Identify and develop new business opportunities to expand the customer base. Build and maintain strong relationships with existing and potential clients. Conduct client visits, presentations, and negotiations to close sales deals. Achieve monthly, quarterly, and annual sales targets. Prepare sales reports, forecasts, and market feedback. Monitor market trends, competitor activities, and customer needs. Collaborate with internal departments to ensure customer satisfaction and timely service delivery. Follow up on customer inquiries and resolve issues promptly. Maintain accurate records of sales activities and customer interactions.<br>Requirements:-Bachelor's degree in Business Administration, Marketing, or a related field. Minimum 3–5 years of experience in sales. Strong communication, negotiation, and presentation skills. Excellent relationship-building and customer service skills. Proficiency in Microsoft Office applications. Ability to work independently and manage multiple priorities.<br>IF You are Interested Please Send your Cv on elazzabgroub7@gmail.com or 01050857583

<p><h4>Job description</h4> <p>You are about to apply for a certified top employer 2026. Raya Smart Buildings - Raya Holding subsidiary - is hiring for its workspace management company - Edge Innovation Center - senior community account manager in East Cairo (New Cairo) with the following requirements.</p> <h4>Job purpose</h4> <p>The position is responsible for managing the day-to-day operations and customer experience of the assigned center. The role ensures smooth branch operations, high member satisfaction, workspace readiness, and sustained occupancy while creating a professional and engaging community environment. The position acts as the main point of contact for members, visitors, and partners and plays a key role in maintaining operational excellence and a positive customer journey.</p> <h4>Key duties & responsibilities:</h4> <li>Oversee day-to-day center operations, ensuring smooth delivery of services, compliance with company standards, and uninterrupted business continuity.</li> <li>Sustain branch revenue, occupancy, and profitability targets through workspace hospitable level of services.</li> <li>Maintain high customer satisfaction and retention levels by proactively managing client relationships, resolving escalations, and delivering an exceptional member experience.</li> <li>Manage, coach, and develop branch employees, fostering a customer-centric, performance-driven culture aligned with Raya values.</li> <li>Monitor center expenses, ensure cost efficiency, manage budgets, and identify opportunities to improve profitability and operational effectiveness.</li> <li>Coordinate with facility management, IT, housekeeping, security, and vendors to maintain a safe, professional, and productive workplace environment.</li> <li>Ensure adherence to company policies, health and safety requirements, contractual obligations, and regulatory requirements.</li> <li>Analyze center performance indicators, customer feedback, market trends, and competitive activities, providing recommendations to improve business results.</li> <h4>Skills description</h4> <h4>Technical skills</h4> <li>Workspace operations management.</li> <li>Customer service and complaint handling.</li> <li>Event and meeting room management.</li> <li>Reporting and KPI tracking.</li> <li>Microsoft Office (Excel, PowerPoint, Outlook).</li> <li>CRM and booking systems knowledge.</li> <li>Basic facilities and vendor coordination.</li> <li>Health and safety compliance awareness.</li> <h4>Interpersonal skills</h4> <li>Result orientation.</li> <li>Advanced hospitality skills.</li> <li>People management skills.</li></p><p></p>

<p>We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</p><p>SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer journey to guarantee the acquisition of net-new customers and the successful adoption and expansion of our products. Most importantly, helping more customers run better ultimately translates into a safer, cleaner, more connected, better enabled, and more equal world.</p><p>SAP Digital team prides itself not only on the outcomes, but on exemplifying our company values: Build bridges not silos, embrace differences, keep the promise, stay curious, tell it like it is, and live the leadership credo.</p><p>The Digital Sales Development team guides and influences customers to take informed decisions in the early stages of their digital transformation journey by creating a world-class engagement experience. This team is responsible for building and nurturing pipeline of sales opportunities and incremental revenue aligned with the Sales and Marketing teams, focusing on prospecting into the SAP install base and net new name accounts, while nurturing leads into qualified opportunities within their assigned space. This team drives digital and high-quality engagement with potential customers delivering superior customer experience.</p><p>As a Digital Sales Development Executive, you will work with a team focused on sourcing and nurturing demand to grow SAP s Cloud ERP &amp; LoB footprint in NNN &amp; IB across all industries, working with SAP &amp; Partners resources, as well as Customers. You will be focusing on SAP s solution area described below.</p><p>Customer experience (CX) provides organizations with the tools and technology to enable meaningful, personalized, and seamless customer interactions that drive business growth.</p><p>CX focuses on putting the customer at the center of business to drive transformative results. These solutions provide organizations with the tools and technology to deliver consistent, engaging, and personalized experiences across every touchpoint in the customer journey. CX solutions connect commerce, sales, service, marketing, and customer data, but with a unique focus on the end-to-end customer experience. By understanding, anticipating, and responding to the needs and expectations of each individual customer, CX enables organizations to streamline customer-facing operations, increase loyalty and revenue, and make data-driven decisions to optimize engagement across the entire lifecycle. It's a powerful tool for enhancing overall go-to-market efficiency and ensuring the success of an organization's customer retention and growth strategies.</p><p>The purpose of this position is to extend SAP's market coverage in the dedicated segment by generating new pipeline through:</p><p>Executing Targeted Outbound Campaigns via phone, chat and email. For targeted outbound campaigns, leads will be qualified according to the applicable methodology and handed over to Sales using standard global process.</p><p>Accelerating pipeline and increasing conversion by executing programmatic recycled (discontinued / disqualified leads) and reconstituted nurturing (aged pipeline)</p><p>Nurturing leads received from other demand generation functions and progressing stalled pipeline. For targeted outbound campaigns, leads will be qualified according to the applicable methodology and handed over to Sales using standard global process.</p><p>Digital Sales Development Executive generates and qualifies leads through proper means, and nurtures aging leads and opportunities, and eventually hands over fully qualified leads to their assigned Account Executives for further sales progress.</p><p>The Digital Sales Development Executive will be co-located in the Digital Hub. They will be joining in territory and account planning to support the team and will be the future candidate pool for transition into sales roles.</p><p>Plan and execute call and e-mail activities to generate leads using the most efficient means together with manager/expert</p><p>Support and cooperate with Field Marketing, Solution Specialists, Account Executives</p><p>Align with Sales colleagues for most effective territory planning and execution, covering all routes to market</p><p>Generate and qualify leads through proper means (cold calling, phone campaigns, email actions, etc.) in alignment with management</p><p>Pass qualified leads to Sales resource for opportunity management and execution</p><p>Regularly review lead pipeline and progression. Proactively give qualitative and quantitative feedback to Marketing on campaigns using standard procedures and reports</p><p>Assist in activities to enhance demand generation and product/solution skills</p><p>Be active part of either classroom, e-learning, virtual classroom, or mentor-lead activities</p><p>Complete all enablement requested in a timely manner</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>2-5 years of experience in Demand Generation or Inside Sales environment.</p><p>Preferably Digital (Remote) Experience, specifically in high volume of customer facing experience, phone-centric work.</p><p>High volume activity working environments, involving phone and a CRM/ Contact Management System.</p><p>Fluency in English &amp; Arabic required.</p><p>Fluency in any other regional language preferred.</p><p>Bachelor's degree or equivalent business experience.</p>

<p>•Lead day-to-day Service Center operations covering customer repairs, warranty cases, project-related repairs, retail returns and internal technical requirements.</p><p>• Establish and continuously improve standardized workflows covering equipment receipt, diagnosis, quotation, customer approval, repair, quality control, invoicing and final delivery.</p><p>• Ensure proper availability, calibration and maintenance of diagnostic tools and testing equipment.</p><p>• Develop technical documentation and knowledge-sharing practices and ensure technicians remain updated on new products, firmware, software and diagnostic procedures.</p><p>•Personally manage escalated, key-account and high-priority complaints and ensure closure within agreed timelines.</p><p>• Measure customer satisfaction following service completion and use complaints/feedback to drive corrective actions and service improvements</p><p>•Manage warranty claims in accordance with each manufacturer’s warranty terms and Audio Technology policies, with clear control of warranty, out-of-warranty, goodwill and chargeable repairs.</p><p>• Own the complete RMA process for defective equipment returned to manufacturers/suppliers, including technical documentation, shipment readiness, follow-up, aging and closure.</p><p>•Supervise the Service Center spare-parts warehouse and ensure inventory accuracy, proper custody, periodic physical counts and reconciliation with ERP records.</p><p>•Establish minimum/maximum stock and reorder levels for critical and fast-moving spare parts and coordinate forecasts with Procurement and Supply Chain.</p><p>•Ensure timely quotation, invoicing and coordination of collection for Service Center customers; follow up outstanding receivables with Finance.</p><p>•Identify opportunities to generate additional revenue through repairs, maintenance, spare parts, service contracts and other after-sales services.</p><p>•Lead, coach and develop Service Center engineers, technicians, administrators and customer-service personnel.</p><p>• Establish individual and departmental KPIs, conduct periodic performance reviews and provide structured feedback.</p><p>•Coordinate closely with Technical Support on field failures, troubleshooting and customer escalations.</p><p>• Coordinate with Projects/Installations on defective project equipment, urgent repairs and replacement requirements.</p><p>•Submit a monthly Service Center Performance Dashboard covering equipment status, turnaround times, SLAs, First-Time Fix Rates, quality issues, customer satisfaction, warranty/RMA cases, spare-parts metrics, financial performance, and major recurring product failures.</p><p><strong>Requirements</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in Electronics, Electrical, Communications or Mechatronics Engineering. Relevant manufacturer certifications are an advantage; MBA/postgraduate management qualification is a plus.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 8–10 years of relevant technical, after-sales or service experience, including at least 3–5 years in a managerial role leading a Service Center, after-sales operation or technical-service team.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong preference for experience in professional AV, consumer electronics, security systems, IT/networking, low-current systems, technology distribution or system integration.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience in warranty management, RMA, spare-parts planning, supplier/manufacturer coordination, service quality, budgeting and technical-team management.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong working knowledge of ERP/service-management systems, Excel, reporting and KPI dashboards.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent Arabic and good professional English, particularly for technical and commercial communication with international suppliers.</p><p></p>