Call Center Jobs - Cairo Egypt

dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.<br><br>As part of dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.<br><br>As an Outbound Sales Executive, you will be responsible for proactively engaging dubizzle listers through outbound calls to drive revenue generation, convert leads into paid listings, and maximise customer value through tailored product recommendations. You will be responsible for understanding customer needs, promoting relevant dubizzle packages, supporting successful payment completion, and ensuring a smooth sales journey that enhances customer satisfaction and business growth.<br><br>Key Responsibilities:<br><br>Conduct outbound calls to potential and existing clients to promote dubizzle products and services and convert listings into paid packages Identify customer needs, listing objectives, and sales opportunities through effective probing and active listening Demonstrate dubizzle products and explain package benefits clearly, tailoring offers based on customer requirements and budget Drive sales conversion by recommending the most suitable package and upselling or cross-selling relevant products where applicable Guide customers through payment options, explain dubizzle's payment portfolio, and ensure successful payment processing Handle objections professionally and confidently to secure customer commitment and close sales Build and maintain strong client relationships to encourage repeat business and long-term engagement Utilise CRM systems, scripts, and sales tools effectively to manage customer interactions and sales Achieve and exceed assigned sales targets and productivity metrics while maintaining service quality Follow up with leads and incomplete transactions to maximise conversion opportunities Adhere to all company policies, procedures, and compliance standards<br><br><br>Requirements<br><br>Qualifications:<br><br>Bachelor's degree in business administration or any related field, or equivalent certification<br><br><br>Experience:<br><br>Minimum 1 year of sales, telesales, or customer-facing commercial experience Previous call center sales experience is preferred Experience in outbound sales, lead conversion, or upselling is an advantage<br><br><br>Knowledge:<br><br>Good understanding of sales techniques and customer engagement practices Familiarity with company products, services, and pricing models Proficient with CRM systems and digital sales tools Strong computer literacy, including Microsoft Office Suite (Word, Excel, Power Point) Ability to work flexible schedules when required<br><br><br>Skills:<br><br>Strong sales, negotiation, and persuasion skills Excellent verbal communication and professional phone presence Strong objection-handling and closing skills Excellent problem-solving ability Strong time management and multitasking skills Ability to work under pressure and achieve targets consistently<br><br><br>Tratits:<br><br>Results-driven and highly motivated by targets and performance Resilient and confident in handling rejection Self-disciplined and proactive Quick learner with adaptability to changing priorities Strong commercial mindset and customer focus Positive attitude and high ownership mentality<br><br><br>Benefits<br><br>A fast paced, high performing team Comprehensive Health Insurance Life Insurance Rewards & Recognitions Learning & Development opportunities<br><br><br>#Egyptdubizzle

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports key government and commercial clients in 10 different languages, delivering inbound, outbound, back-office, helpdesk, recruitment process outsourcing, social media analysis, and infrastructure management services. Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering diverse career opportunities across multiple geographies. The organization is widely recognized for excellence in outsourcing, impact sourcing, sustainability, customer experience, and diversity, equity, and inclusion. Xceed holds multiple international certifications, including COPC, ISO 9001, ISO 14001, ISO 45001, ISO 22301, and ISO/IEC 27001, reflecting its commitment to quality, security, and business continuity. Role Description The Quality Specialist in the Telecom industry at Xceed is responsible for monitoring, evaluating, and enhancing the quality of customer interactions and processes across telecom-related operations. This full-time, on-site role based in Cairo, Egypt includes reviewing calls and tickets, analyzing performance data, conducting audits, and providing structured feedback to ensure compliance with client and internal standards. The role involves creating and updating quality guidelines, supporting calibration sessions, and collaborating with operations, training, and management teams to drive continuous improvement. The Quality Specialist also participates in root cause analysis, recommends corrective actions, and contributes to reporting and documentation that supports service excellence and customer satisfaction. The position requires maintaining accurate records, adhering to industry regulations, and actively participating in initiatives aimed at improving the overall customer experience. Solid knowledge of telecom customer service processes, contact center workflows, and industry standards or SLAs. Excellent communication and feedback skills, with the ability to deliver constructive coaching and support calibration sessions. Strong attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced on-site environment. Proficiency in common office and contact center tools (e.g., Excel, quality monitoring systems, CRM platforms) and comfort working with digital dashboards. Previous experience in a telecom contact

Company Description E3mel Business Academy is a leading Arabic training provider offering practical business and management programs for individuals and organizations across the region. The Academy delivers courses led by top Arab trainers, combining real-world application with accredited certifications to support career growth and organizational development. With a strong focus on quality and relevance, E3mel Business Academy designs programs that address current market needs and professional challenges. The Academy operates with Tax Identification Number 468-688-672 and continues to expand its reach to learners seeking impactful, skills-based education.<br>Role Description The Tele Sales Agent (Courses) – KSA Market is a full-time, on-site role based in Qesm El Maadi. The agent will contact potential and existing customers in the KSA market by phone to present and sell E3mel Business Academy courses, understand learner needs, and recommend suitable training programs. Day-to-day tasks include managing inbound and outbound calls, following up on leads, handling inquiries, and guiding prospects through registration and payment processes. The role also involves maintaining accurate records in the CRM system, achieving individual and team sales targets, and coordinating with the training and customer support teams to ensure a smooth learner experience. The agent will continuously stay informed about the Academy’s course portfolio, promotions, and policies to provide clear and persuasive information to customers.<br>Qualifications<br> Candidates should possess strong Communication and Customer Service skills to handle calls effectively, build rapport, and address inquiries professionally. Candidates should possess solid Sales skills, including negotiation, persuasion, and closing techniques, with a track record of meeting or exceeding sales targets. Candidates should possess an understanding of Training and educational services, with the ability to match customer needs to appropriate courses. Candidates should possess basic knowledge of Insurance or related service offerings if applicable to course content or customer profiles. Candidates should possess proficiency in Arabic, with good English communication skills, and the ability to work with CRM systems and office software. Candidates should possess strong time management, organization, and problem-solving skills, and the ability to work in a fast-paced, target-driven environment. Prior experience in telesales, call centers, or sales of training/education services is preferred; a relevant diploma or bachelor’s degree is an advantage.

<p>At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions. As we grow, we are building a pioneering Digital Services organization, and we re looking for exceptional talent to join our Professional Services CcaaS team. This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the CCaaS space! If you re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you! As a CCaaS PS Engineer, you will architect and perform solution implementations and ensure the success of our client projects from start to finish.</p><p><strong>Job Responsibilities</strong></p><p>Solution Design</p><ul><li>Collaborate with clients to capture business and technical requirements</li><li>Design scalable CCaas solution leveraging Architect / Visio, routing, and digital channels</li><li>Develop IVR and bot workflows</li><li>Define technical integration strategies (REST APIs, webhooks, middleware)</li></ul><p>Implementation &amp; Configuration</p><ul><li>Configure CCaaS components such as routing, queues, skills, wrap codes, user profiles</li><li>Build and optimize inbound/outbound voice, chat, email, and messaging flows</li><li>Integrate external systems such as CRM, WFM or custom apps</li><li>Develop and deploy custom scripts, data actions as needed</li></ul><p>Programming &amp; Development</p><ul><li>Write and test code for integrations and automation, as needed</li><li>Use OAuth2, API keys, and secure authentication for external system connectivity</li><li>Create middleware components</li></ul><p>Project Delivery</p><ul><li>Support project lifecycle scoping, build, testing, and production deployment</li><li>Collaborate with cross-functional teams including Project Management, Sales, BI, Operations, etc</li><li>Provide technical documentation, user guides, and training as required</li></ul><p>Optimization &amp; Support</p><ul><li>Conduct post-implementation reviews to enhance performance and efficiency</li><li>Stay current with new CCaaS releases</li></ul><p>Why You ll Love This Role</p><ul><li>Be at the forefront of CX transformation, working with leading CCaaS technologies, specially Genesys delivery</li><li>Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment</li><li>Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results</li><li>Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills</li><li>Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Skills and Qualifications</strong></p><ul><li>3-7 years of strong expertise in Genesys/ CXone (other platforms are a plus)</li><li>Experience in designing and deploying Omnichannel solutions (voice, chat, email, messaging)</li><li>Understanding JSON, Web Services, and Middleware frameworks</li><li>Excellent communication and interpersonal skills able to run meetings and workshops, present confidently, and write functional specifications</li><li>Strong organizational skills, especially in high-pressure environments, with the ability to manage multiple projects effectively</li><li>A collaborative team player who can also work independently with minimal supervision</li><li>Fluent in English, with other languages being a plus</li><li>A proactive attitude, with a passion for learning and keeping up with the latest industry trends</li><li>Microsoft Office Suite: Powerpoint, Excel, PowerBI, etc.</li><li>Genesys Cloud Professional (GCP) required</li><li>Strong hands-on experience with Genesys Cloud Architect, routing, and call flows</li><li>Proficiency in APIs (REST/JSON), OAuth2, and integration design</li><li>Experience with Javascript, Python for automation and API scripting</li><li>Knowledge of Contact Center technologies IVR, SIP trunking, telephony, ACD, WFM, and CRM integration</li><li>Power Bi experience preferred</li></ul>

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Responsible for developing and implementing customer-centric strategies that enhance satisfaction, engagement, loyalty, and retention across the entire customer lifecycle. The role drives service excellence and community engagement initiatives across CFC’s real estate portfolio, ensuring the consistent delivery of seamless, high-quality experiences across all customer touchpoints. By leveraging customer insights, feedback, and performance data, the role identifies opportunities for continuous improvement, strengthens customer relationships, and fosters a culture of customer centricity that supports CFC’s brand promise, enhances asset value, and drives long-term business success.</p> <h4>What you will do</h4> <p><strong>Customer lifecycle & journey management</strong><br> <li>Develop and implement customer lifecycle strategies to enhance satisfaction, loyalty, retention, and advocacy across all asset classes.</li> <li>Map, monitor, and continuously improve customer journeys to ensure a seamless experience across all touchpoints.</li> <li>Identify opportunities to strengthen customer engagement and long-term relationship management.</li></p> <p><strong>Service operations & excellence</strong><br> <li>Oversee all customer-facing channels, including the call center, digital platforms, and service touchpoints.</li> <li>Ensure compliance with service standards, SLAs, and quality assurance requirements.</li> <li>Drive service excellence initiatives to improve responsiveness, efficiency, and overall customer satisfaction.</li></p> <p><strong>Feedback & continuous improvement</strong><br> <li>Design and manage customer feedback mechanisms, including surveys, reviews, focus groups, and direct customer interactions.</li> <li>Analyze customer insights and trends to identify improvement opportunities and address recurring issues.</li> <li>Collaborate with internal stakeholders to implement customer-driven enhancements across the business.</li></p> <p><strong>Community engagement & brand affinity</strong><br> <li>Develop and execute community engagement programs, events, and initiatives that strengthen customer relationships and foster a sense of belonging.</li> <li>Support the delivery of internal communications and customer engagement campaigns across communities.</li> <li>Drive initiatives that enhance brand perception, customer loyalty, and community participation.</li></p> <p><strong>Team leadership & development</strong><br> <li>Lead, coach, and develop the Customer Experience team to ensure high levels of performance and engagement.</li> <li>Establish clear objectives, monitor performance, and provide ongoing feedback and development opportunities.</li> <li>Foster a customer-centric culture and ensure alignment with organizational values and business objectives.</li></p> <h4>Required skills to be successful</h4> <p>10+ years of experience in customer experience, customer service, community management, or related fields, with at least 3 years in a leadership role.<br> Proven experience in customer journey design and management, service excellence, call center operations, and customer engagement initiatives.<br> Strong analytical and problem-solving skills, with the ability to leverage customer insights and data to drive continuous improvement.<br> Excellent communication, presentation, and stakeholder management skills, with the ability to influence cross-functional teams and senior leadership.<br> Proven ability to lead customer experience transformation initiatives, manage change, and embed a customer-centric culture across the organization.<br> Strong project management and organizational skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.<br> Experience within the real estate, mixed-use development, hospitality, or community management sectors is highly preferred.<br> Proficiency in customer experience platforms, CRM systems, Microsoft Office applications, and customer analytics tools.</p> <h4>What equips you for the role</h4> <p>Bachelor’s degree in business administration, marketing, communications, or a related field.<br> Professional certifications in customer experience (CX), customer service, CRM, or related disciplines are considered an advantage.<br> Strong understanding of customer lifecycle management, service operations, customer feedback frameworks, and experience measurement methodologies.<br> Demonstrated ability to drive customer satisfaction, loyalty, retention, and brand advocacy initiatives.<br> Excellent command of English, both written and spoken.<br> Strong customer centricity, strategic thinking, influencing, change management, and stakeholder engagement capabilities.</p> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement, and construction of mega-projects to the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed-use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Responsible for developing and implementing customer-centric strategies that enhance satisfaction, engagement, loyalty, and retention across the entire customer lifecycle. The role drives service excellence and community engagement initiatives across CFC’s real estate portfolio, ensuring the consistent delivery of seamless, high-quality experiences across all customer touchpoints. By leveraging customer insights, feedback, and performance data, the role identifies opportunities for continuous improvement, strengthens customer relationships, and fosters a culture of customer centricity that supports CFC’s brand promise, enhances asset value, and drives long-term business success.</p> <h4>What you will do</h4> <strong>Customer lifecycle & journey management</strong><br> <li>Develop and implement customer lifecycle strategies to enhance satisfaction, loyalty, retention, and advocacy across all asset classes.</li> <li>Map, monitor, and continuously improve customer journeys to ensure a seamless experience across all touchpoints.</li> <li>Identify opportunities to strengthen customer engagement and long-term relationship management.</li> <strong>Service operations & excellence</strong><br> <li>Oversee all customer-facing channels, including the call center, digital platforms, and service touchpoints.</li> <li>Ensure compliance with service standards, SLAs, and quality assurance requirements.</li> <li>Drive service excellence initiatives to improve responsiveness, efficiency, and overall customer satisfaction.</li> <strong>Feedback & continuous improvement</strong><br> <li>Design and manage customer feedback mechanisms, including surveys, reviews, focus groups, and direct customer interactions.</li> <li>Analyze customer insights and trends to identify improvement opportunities and address recurring issues.</li> <li>Collaborate with internal stakeholders to implement customer-driven enhancements across the business.</li> <strong>Community engagement & brand affinity</strong><br> <li>Develop and execute community engagement programs, events, and initiatives that strengthen customer relationships and foster a sense of belonging.</li> <li>Support the delivery of internal communications and customer engagement campaigns across communities.</li> <li>Drive initiatives that enhance brand perception, customer loyalty, and community participation.</li> <strong>Team leadership & development</strong><br> <li>Lead, coach, and develop the Customer Experience team to ensure high levels of performance and engagement.</li> <li>Establish clear objectives, monitor performance, and provide ongoing feedback and development opportunities.</li> <li>Foster a customer-centric culture and ensure alignment with organizational values and business objectives.</li> <h4>Required skills to be successful</h4> <p>10+ years of experience in customer experience, customer service, community management, or related fields, with at least 3 years in a leadership role.</p> <p>Proven experience in customer journey design and management, service excellence, call center operations, and customer engagement initiatives.</p> <p>Strong analytical and problem-solving skills, with the ability to leverage customer insights and data to drive continuous improvement.</p> <p>Excellent communication, presentation, and stakeholder management skills, with the ability to influence cross-functional teams and senior leadership.</p> <p>Proven ability to lead customer experience transformation initiatives, manage change, and embed a customer-centric culture across the organization.</p> <p>Strong project management and organizational skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.</p> <p>Experience within the real estate, mixed-use development, hospitality, or community management sectors is highly preferred.</p> <p>Proficiency in customer experience platforms, CRM systems, Microsoft Office applications, and customer analytics tools.</p> <h4>What equips you for the role</h4> <p>Bachelor’s degree in business administration, marketing, communications, or a related field.</p> <p>Professional certifications in customer experience (CX), customer service, CRM, or related disciplines are considered an advantage.</p> <p>Strong understanding of customer lifecycle management, service operations, customer feedback frameworks, and experience measurement methodologies.</p> <p>Demonstrated ability to drive customer satisfaction, loyalty, retention, and brand advocacy initiatives.</p> <p>Excellent command of English, both written and spoken.</p> <p>Strong customer centricity, strategic thinking, influencing, change management, and stakeholder engagement capabilities.</p> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement, and construction of mega-projects to the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large-scale mixed-use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

Company Description STG Auto Group is a family-owned and operated automotive business that has been serving customers since 1997. The company offers a comprehensive range of services including auto sales, finance, insurance, and vehicle maintenance. With a wide selection of high-quality vehicles from economic to luxury, STG Auto Group focuses on providing value and choice to its customers. The team strives to create a welcoming, no-pressure atmosphere where every visitor is treated like family and receives friendly, attentive service. This customer-first culture guides daily operations and long-term growth.<br>Role Description The Telesales Specialist is a full-time, on-site role based in Nasr City. This position is responsible for handling inbound and outbound calls to prospective and existing customers, introducing STG Auto Group’s vehicle inventory and services, and guiding callers through the sales process. The specialist will qualify leads, schedule showroom appointments, follow up on inquiries, and support customers with information on financing, insurance, and service options. Daily tasks include maintaining accurate records in CRM systems, collaborating with the sales and customer service teams, and meeting individual and team sales targets. The role requires consistent adherence to company policies and a commitment to a professional, courteous, and customer-focused approach on every call.<br>Qualifications<br> <br>Strong customer-facing skills, including telesales and acquisition ability C1 English level is Must Effective Communication skills, both verbal and written, with clear phone etiquette. Demonstrated Sales skills, including lead qualification, upselling, and closing techniques. Experience in Training or coaching customers on available products, services, or processes. Previous experience in telesales, call centers, or automotive sales is preferred. Comfort with CRM systems and basic computer applications. Ability to work on-site full-time in Nasr City and meet performance targets. High school diploma or equivalent; additional education in business or marketing is an advantage.

Company Description E3mel Business Academy is a leading Arabic training provider specializing in business and management programs for individuals and companies across the region. The academy delivers courses led by top Arabic-speaking trainers, combining practical application with accredited certifications to support real-world career growth. Its programs are designed to help professionals enhance their skills and organizations improve performance in a competitive market. E3mel Business Academy operates with a recognized Tax Identification Number (468-688-672), reflecting its commitment to professional and compliant business practices.<br>Role Description The Tele Sales Representative for Education Courses targeting the KSA market is a full-time, on-site role based in Cairo. This role involves making outbound calls to prospective learners and corporate clients, introducing academy programs, and clearly explaining course benefits, schedules, and pricing. The representative will respond to inquiries via phone and digital channels, guide potential customers through the enrollment process, and follow up on leads to maximize conversion. Daily tasks include updating CRM records, tracking sales activities, coordinating with the marketing and operations teams on campaigns and promotions, and meeting individual and team sales targets. The role also requires maintaining a professional, consultative approach to customer interactions and gathering feedback from the KSA market to support continuous improvement of offerings.<br>Qualifications<br> Strong sales and negotiation skills, with the ability to convert leads into enrollments and meet defined targets. Excellent communication and active listening skills in Arabic; good command of English is an advantage. Customer service and relationship-building skills, with a consultative approach suited to education and training services. Familiarity with CRM systems, basic data entry, and reporting skills to manage and track sales activities. Understanding of the KSA market, cultural awareness, and the ability to tailor communication to regional needs. Previous experience in telesales, call centers, or education services sales is preferred. Ability to work on-site in Cairo, maintain a consistent full-time schedule, and collaborate effectively with team members. Diploma or bachelor’s degree in business, marketing, communications, or a related field is beneficial.

About Schneider Electric Schneider Electric is a global energy technology leader, driving efficiency and sustainability by electrifying, automating, and digitalizing industries, businesses, and homes. Our technologies enable buildings, data centers, factories, infrastructure, and grids to operate as open, interconnected ecosystems, enhancing performance, resilience, and sustainability. Our portfolio includes intelligent devices, software-defined architectures, AI-powered systems, digital services, and expert advisory. With 160,000 employees and one million partners in over 100 countries, Schneider Electric is consistently ranked among the world’s most sustainable companies. Join our Technical Antenna team as a Technical Antenna Engineer and contribute to the development of innovative electromechanical solutions, combining mechanical design, electrical systems, and electrotechnology. You'll play a key role in supporting product development, optimizing designs, and solving engineering challenges while developing your technical expertise.<br>What will you do? Contribute to the development of electromechanical systems through the integration of mechanical, electrical, and electronic components Support the optimization of motor control, power conversion, and sensing technologies to improve system efficiency and reliability Utilize simulation and modeling tools to enhance design performance and manufacturability Contribute to innovative electrotechnology solutions for automation and control systems Support the development of electromechanical products and solutions addressing complex engineering challenges Apply technical expertise to identify issues, conduct research, and contribute to the development of new technologies Support mechanical design and electrotechnology processes while ensuring compliance with quality and operational standards Collaborate within a structured engineering environment to deliver solutions according to defined expectations, priorities, and timelines<br>What are the key skills we are looking for? Mechanical Design Electromechanical Engineering Computer-Aided Design (CAD) Electrotechnology Analytical & Problem-Solving Skills Design for Safety & Reliability Geometric Dimensioning & Tolerancing (GD&T) Functional Design Creative Thinking Standardization & Compliance Communication & Collaboration<br>What qualifications will make you successful? Bachelor's degree in mechanical or Electromechanical Engineering0–2 years of experience in Mechanical Design Experience with 3D mechanical design software Knowledge of switchgear mechanical design is preferred Good analytical and problem-solving skills Good communication skills Good command of English, both written and spoken Strong interest in mechanical design and electromechanical engineering<br>Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values—Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork—start with us. IMPACT is also your invitation to join Schneider Electric, where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers—exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

<p>Customer Support Representative</p> <p> <br> <strong>Employment Type:</strong> Full-Time<br> <strong>Experience:</strong> 0 3 Years<br> <strong>Department:</strong> Customer Support / Operations</p> About the Role <p>We are looking for a <strong>Customer Support Representative</strong> to join our team and provide excellent support to customers using our IT products and services. The ideal candidate is customer-focused, technically curious, and able to communicate clearly while resolving customer issues efficiently.</p> <p>This position is suitable for both <strong>fresh graduates and candidates with up to 3 years of customer support or technical support experience</strong>.</p> Key Responsibilities <ul> <li>Respond to customer inquiries through phone, email, chat, and other support channels.</li> <li>Understand customer issues and provide accurate and timely solutions.</li> <li>Troubleshoot basic technical and product-related issues.</li> <li>Escalate complex technical problems to the appropriate technical or development team.</li> <li>Follow up with customers to ensure issues are fully resolved.</li> <li>Maintain accurate records of customer interactions, issues, and resolutions.</li> <li>Guide customers on how to use the company's products, systems, or services.</li> <li>Maintain a professional and positive attitude when handling customer complaints.</li> <li>Work closely with internal teams to resolve customer issues and improve the overall customer experience.</li> <li>Meet agreed customer service and response-time targets.</li> <li>Contribute to FAQs, knowledge bases, and support documentation when required.</li> </ul> Requirements <ul> <li>Bachelor's degree in <strong>IT, Computer Science, Business, or a related field</strong> is preferred.</li> <li> <strong>0 3 years of experience</strong> in customer support, technical support, call center, or a similar role.</li> <li>Fresh graduates are welcome to apply.</li> <li>Excellent verbal and written communication skills.</li> <li>Good problem-solving and analytical abilities.</li> <li>Basic understanding of IT concepts and troubleshooting.</li> <li>Ability to learn new software, systems, and technologies quickly.</li> <li>Strong customer-service mindset and patience when dealing with customers.</li> <li>Good organizational and time-management skills.</li> <li>Ability to work independently as well as part of a team.</li> <li>Proficiency in <strong>English</strong> is required; additional languages are a plus.</li> </ul> Nice to Have <ul> <li>Experience with CRM or ticketing systems.</li> <li>Basic knowledge of networking, software, SaaS, or cloud-based applications.</li> <li>Experience in a technical/customer support environment.</li> <li>IT certifications such as CompTIA A+, ITIL, or similar are a plus.</li> </ul> What We Offer <ul> <li>Competitive salary package.</li> <li>Professional development and training opportunities.</li> <li>Supportive and collaborative work environment.</li> <li>Career growth opportunities within the IT and customer support functions.</li> <li>Exposure to modern IT products and technologies</li> </ul>

Role Description This full-time, on-site Business Development Manager role is based in New Cairo. The Business Development Manager will identify and qualify new business opportunities, build and maintain strong relationships with prospective and existing clients, and develop tailored proposals and presentations that align with client needs. The role includes conducting market and competitive analysis, forecasting sales pipelines, and collaborating with internal teams such as operations, marketing, and technology to ensure cohesive solutions and successful implementation. The Business Development Manager will negotiate contract terms, monitor account performance, and provide regular reporting on targets, revenue, and strategic initiatives. Day-to-day responsibilities also involve attending client meetings, industry events, and networking activities to expand market presence and support sustainable growth. Qualifications Develop and execute business development strategies to grow Intelogix’s BPO client portfolio. Identify and engage potential clients across the USA, UK, Canada, GCC, and European markets. Generate qualified opportunities through Linked In, email campaigns, cold calling, networking, referrals, and other channels. Own the full sales cycle — from prospecting and qualification through presentations, negotiations, and closing. Understand client business challenges and recommend tailored BPO and outsourcing solutions. Prepare proposals, presentations, pricing, and commercial offers. Build strong relationships with business owners, executives, and key decision-makers. Maintain an organized sales pipeline and accurate forecasting through CRM. Work closely with Intelogix's Operations and Management teams to ensure smooth client onboarding. Identify opportunities to expand existing accounts and develop long-term partnerships. Consistently achieve agreed revenue and business development targets. What We’re Looking For<br>Experience selling BPO, Call Center, Outsourcing, Staffing, Customer Experience, or Managed Services is highly preferred. Proven experience generating and closing new business. Experience targeting international markets, particularly the USA, UK, Canada, GCC, or Europe, is a strong advantage. Excellent English communication and presentation skills. Strong negotiation and closing abilities. Strong understanding of lead generation, consultative selling, pipeline management, and sales forecasting.<br>What Intelogix Offers Competitive salary Health and Life Insurance Attractive commission structure International business exposure Career growth opportunities Collaborative and dynamic working environment The opportunity to directly contribute to the growth of Intelogix’s BPO busines

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <h4>About Four Seasons Hotels and Resorts</h4> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Our family members are masters of their crafts who believe in treating others as we would have them treat us.</p> <p>The Four Seasons Hotel Cairo at The First Residence is looking for Reservations Agent who shares a passion for excellence and who infuse enthusiasm into everything they do.</p> <h4>Main Responsibilities:</h4> <ul> <li>Sell the hotel and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.</li> <li>Achieve the optimum level of guest satisfaction and departmental profitability.</li> <li>To have an in-depth knowledge and understanding of the operation of the business ensuring the ability to provide a thorough response to guest enquiries.</li> <li>To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries.</li> <li>To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.</li> <li>To exercise effective listening to capture relevant information and provide a premium experience for the guest.</li> </ul> <h4>This position requires candidates that:</h4> <ul> <li>Previous reservations and/or front office and high-volume call center experience.</li> <li>Have English language proficiency.</li> <li>Preferred to have bachelor’s degree in hospitality or business administration.</li> </ul> <h4>Join us and enjoy:</h4> <ul> <li>Be part of a cohesive team with a singular focus on creating the best possible guest experience.</li> <li>Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons.</li> <li>Have career growth opportunities both within Four Seasons Hotel Cairo at the First Residence and worldwide with our company.</li> <li>Excellent training and development opportunities.</li> <li>Complimentary stays at Four Seasons properties (based on availability) with discounted meals.</li> <li>Employee service awards.</li> </ul> <h4>Schedule & Hours</h4> <p>Full-time job with 44 working hours a week. For line employees.</p></p><p></p>

Must Tele sales Experience<br>Role Description The Senior Tele Sales role is a full-time, on-site position based in Cairo, Egypt. This role involves handling outbound and inbound calls to prospective and existing learners, presenting educational programs, and guiding them through the enrollment process. The Senior Tele Sales professional will follow up on leads, maintain accurate records in CRM tools, and meet or exceed sales targets and performance metrics. Daily responsibilities include identifying customer needs, providing clear information about offerings, and resolving basic inquiries to ensure a positive experience. The role also includes mentoring junior tele sales team members, supporting training activities, and collaborating with management to improve sales scripts and processes. Qualifications Strong Communication skills, including clear verbal communication and active listening. Proficient Customer Service skills with a focus on empathy, problem-solving, and relationship building. Demonstrated Sales skills, including lead qualification, persuasion, and closing techniques. Experience in Training and coaching tele sales or customer-facing teams. Background in Sales Management, including monitoring performance, reporting, and process improvement. Previous experience in tele sales, contact center, or inside sales roles, preferably in education or services. Ability to work on-site in Cairo, Egypt and maintain consistent full-time attendance. Comfort with using CRM systems, spreadsheets, and digital communication tools. Strong organizational skills and the ability to manage multiple leads and follow-ups efficiently. Relevant diploma or bachelor’s degree in Business, Marketing, or a related field is preferred.

Geidea Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Network Operation Center Specialist "<br>Job purpose:<br>The NOC Specialist is responsible for 24/7 monitoring and first-level support of IT infrastructure, network systems, applications, and related services. The role ensures high system availability, rapid incident detection, proper escalation, and SLA compliance to maintain operational stability. The NOC Specialist acts as the first line of defense in identifying, troubleshooting, and escalating incidents to minimize service disruption.<br>Responsibilities:<br>1. Infrastructure & Network Monitoring Monitor servers (CPU, Memory, Disk utilization). Monitor network devices (routers, switches, firewalls, WAN links). Monitor applications, databases, and cloud resources. Ensure timely detection of system outages or performance degradation.2. Incident Management Log, categorize, and prioritize incidents in ITSM tools. Perform first-level troubleshooting and resolution (L1 support). Escalate incidents to L2/L3 teams based on severity and impact. Follow defined escalation matrix and SLA requirements. Provide clear documentation of actions taken.3. Event & Alert Handling Respond to alerts generated by monitoring tools. Validate alerts and eliminate false positives. Maintain alert thresholds and notify relevant stakeholders. Ensure proper handover between shifts.4. Service Availability & Performance Tracking Track uptime and system performance metrics. Monitor KPIs such as:MTTR (Mean Time to Resolve) Incident volume SLA compliance Report recurring issues to Team Lead.5. Documentation & Reporting Maintain incident logs and shift reports. Prepare daily operational reports. Update runbooks and SOPs when required.6. Support During Major Incidents Participate in bridge calls during critical incidents. Provide real-time updates to the NOC Team Lead. Assist in impact assessment and communication.<br>Qualifications:<br>2+ Years of experience Bachelor’s degree in IT or engineering Basic to intermediate knowledge of:Networking fundamentals (TCP/IP, DNS, Routing, VPN) Windows and/or Linux server environments Virtualization (VMware/Hyper-V) Experience with monitoring tools (Grafana, Zabbix, Solar Winds, PRTG, etc.). Familiarity with ITSM tools (Service Now, Manage Engine, etc.). Basic understanding of cloud monitoring (AWS/Azure) is a plus. Knowledge of basic scripting (Power Shell, Bash) is an advantage.<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Geidea Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Network Operation Center Specialist "<br>Job purpose:<br>The NOC Specialist is responsible for 24/7 monitoring and first-level support of IT infrastructure, network systems, applications, and related services. The role ensures high system availability, rapid incident detection, proper escalation, and SLA compliance to maintain operational stability. The NOC Specialist acts as the first line of defense in identifying, troubleshooting, and escalating incidents to minimize service disruption.<br>Responsibilities:<br>1. Infrastructure & Network Monitoring Monitor servers (CPU, Memory, Disk utilization). Monitor network devices (routers, switches, firewalls, WAN links). Monitor applications, databases, and cloud resources. Ensure timely detection of system outages or performance degradation.2. Incident Management Log, categorize, and prioritize incidents in ITSM tools. Perform first-level troubleshooting and resolution (L1 support). Escalate incidents to L2/L3 teams based on severity and impact. Follow defined escalation matrix and SLA requirements. Provide clear documentation of actions taken.3. Event & Alert Handling Respond to alerts generated by monitoring tools. Validate alerts and eliminate false positives. Maintain alert thresholds and notify relevant stakeholders. Ensure proper handover between shifts.4. Service Availability & Performance Tracking Track uptime and system performance metrics. Monitor KPIs such as:MTTR (Mean Time to Resolve) Incident volume SLA compliance Report recurring issues to Team Lead.5. Documentation & Reporting Maintain incident logs and shift reports. Prepare daily operational reports. Update runbooks and SOPs when required.6. Support During Major Incidents Participate in bridge calls during critical incidents. Provide real-time updates to the NOC Team Lead. Assist in impact assessment and communication.<br>Qualifications:<br>2+ Years of experience Bachelor’s degree in IT or engineering Basic to intermediate knowledge of:Networking fundamentals (TCP/IP, DNS, Routing, VPN) Windows and/or Linux server environments Virtualization (VMware/Hyper-V) Experience with monitoring tools (Grafana, Zabbix, Solar Winds, PRTG, etc.). Familiarity with ITSM tools (Service Now, Manage Engine, etc.). Basic understanding of cloud monitoring (AWS/Azure) is a plus. Knowledge of basic scripting (Power Shell, Bash) is an advantage.<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Main Duties & Responsibilities:<br>Lead the end-to-end ICT operations of a major, complex project and ensure stable, secure and cost-effective service delivery in line with the contract, approved scope and client expectations. Act as the primary operational interface with the client, consultants, internal stakeholders, OEMs and subcontractors, and lead service reviews, escalations and governance meetings. Own service performance against contractual SLAs, KPIs and OLAs, including availability, response and resolution times, backlog, repeat incidents, customer satisfaction and service quality. Establish and manage the operating model for the Service Desk, NOC and field support functions, including 24/7 shift coverage, on-call arrangements, escalation paths and delegation plans. Manage day-to-day operations across the project's ICT environment, including networks, data center infrastructure, servers, storage, virtualization, backup, unified communications and related enterprise platforms. Ensure effective implementation of ITIL-aligned incident, service request, problem, change, configuration, asset, knowledge, availability and capacity management processes. Lead major-incident response, coordinate technical recovery and stakeholder communications, and ensure timely root-cause analysis and closure of corrective and preventive actions. Plan and control preventive and corrective maintenance activities while minimizing service disruption and ensuring adherence to approved maintenance windows and method statements. Maintain complete and accurate operational documentation, including SOPs, MOPs, EOPs, escalation matrices, runbooks, as-built records, asset registers, CMDB data, warranties and support entitlements. Control operational readiness and transition from implementation to steady-state operations, ensuring that systems, documentation, tools, spares, training and support agreements meet acceptance criteria. Ensure effective infrastructure monitoring, event management, performance analysis and capacity forecasting, and recommend improvements before service degradation occurs. Coordinate operational cybersecurity controls, including privileged access, patching, vulnerability remediation, endpoint protection, logging and security-incident response, with the responsible security function. Maintain business continuity and disaster recovery readiness; verify backups and restoration procedures and coordinate scheduled recovery tests and improvement actions. Manage ICT changes and releases through documented risk assessment, approvals, implementation plans, rollback plans, testing and post-implementation review. Manage OEMs, maintenance providers and subcontractors; monitor their obligations, performance, renewals, deliverables and escalation commitments. Prepare and control the project operations budget, resource plan and cost center, identify savings without reducing service quality, and provide accurate cost and forecast reporting. Control operational spares, tools, licenses and consumables, and coordinate warranty claims, repair cycles and replenishment with Procurement, Logistics and Warehouse teams. Develop team objectives, responsibilities and performance measures; coach and assess team members and maintain succession, competency and training plans. Identify operational risks, dependencies and recurring service issues, maintain mitigation plans and escalate material concerns promptly to project and executive management. Ensure compliance with company policies, client requirements, applicable standards, audit controls, HSE requirements and all approved operational procedures. Issue accurate daily, weekly and monthly operational dashboards and management reports, highlighting service performance, risks, incidents, capacity, costs and required decisions. Drive continual service improvement through trend analysis, automation, lessons learned, customer feedback and measurable improvement initiatives.<br>Job Specifications & Qualifications:Bachelor's degree in Communications, Computer Engineering, Computer Science, Information Technology or a related discipline. Minimum 10 years of relevant ICT operations and service-management experience, including at least 5 years in a managerial role within a large-scale or mission-critical environment. Proven experience with an ICT system integrator, managed-services provider or major enterprise project, managing multidisciplinary technical teams and third parties. Strong practical knowledge of enterprise network, computing, storage, virtualization, backup, monitoring, service-desk and data-center operations. Demonstrated experience managing 24/7 services, SLAs/KPIs, major incidents, problem management, change control, operational reporting and continual service improvement. ITIL 4 Managing Professional or equivalent certification is preferred; PMP, PRINCE2 or a relevant service/project-management certification is an advantage. Relevant technical certifications such as Cisco, Microsoft, VMware, Red Hat, cloud or cybersecurity certifications are an advantage. Experience in operational budgeting, resource planning, vendor and contract management, risk management and client-facing service governance. Strong leadership, decision-making, analytical, negotiation, presentation and stakeholder-management capabilities. Ability to perform effectively under pressure, lead during critical incidents and manage competing priorities in a changing project environment Other Skills (Interpersonal, Language, Computer):Fluent spoken and written Arabic and English. Advanced proficiency in service-management/ticketing systems, network and infrastructure monitoring tools, Microsoft Office and management-reporting dashboards. Strong customer orientation, ownership, communication, coaching and cross-functional collaboration skills.

Job Summary<br><br>The Customer Value Management Sr. Lead supports the planning, execution, and optimization of customer value initiatives aimed at increasing customer satisfaction, retention, revenue, and lifetime value. The role works closely with marketing, customer Insights, product team & Sales team to deliver targeted campaigns, data-driven segmentation, and personalized customer experience.<br><br>Key Responsibilities<br><br>Customer Segmentation & Insights<br><br>Support the creation and maintenance of customer segments based on behavior, demographics, product usage, and profitability. Assist in analyzing customer data to identify trends, churn risks, and upsell opportunities. Monitor key customer metrics: throughput, transactions, active days, repeatedenrollment rate and engagement levels. Campaign Planning & Execution Coordinate with marketing teams to design targeted CVM campaigns (e.g., retention, reactivation, upgrade, cross-sell). Support end-to-end campaign execution: briefing, audience selection, testing, rollout, tracking, and reporting. Manage and optimize personalized communication across channels (SMS, app notifications and call center). Data & Performance Analysis Assess campaign performance analysis and generate clear insights with recommendations. Work with analytics teams to test hypotheses, analyze customer journeys, and validate campaign uplift. Prepare weekly and monthly CVM dashboards and business reviews. Customer Lifecycle Management Assist in developing customer lifecycle strategies: onboarding, growth, engagement, and retention. Monitor customer drop-offs across lifecycle stages and propose improvement ideas. Contribute to optimizing loyalty programs and creating value-adding initiatives. Cross-Functional Collaboration Work closely with product teams to drive adoption of features based on customer needs. Coordinate with customer care to identify pain points and opportunities for improving experience. Assist in ensuring customer value initiatives are aligned with commercial and brand strategies. Tools & Technology Use CRM/CVM platforms to pull audiences and track results. Collaborate with IT/data teams to improve campaign automation processes. Contribute to data quality improvement efforts.<br><br>Required Skills & Qualifications<br><br>Education<br><br>Bachelor’s degree in Business, Marketing, Data Science, Economics, or a related field. 3-5 years of experience in similar field<br><br>Technical Skills<br><br>Strong analytical and numerical skills. Proficiency with Excel, Power BI, or similar analytics tools. Basic understanding of CRM/CVM systems. Knowledge of SQL or data visualization tools is a strong plus. Familiarity with customer lifecycle concepts and marketing automation.<br><br>Soft Skills<br><br>High attention to detail and strong organizational skills. Good communication and presentation abilities. A proactive mindset and willingness to learn. Ability to work collaboratively with cross-functional teams. Problem-solving ability and customer-centric thinking.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Set strategic direction and manages overall delivery of real time, and operational metrics of the accounts within the location. Manages supervisors and helps with their succession to lead real time function across the location. Work with key stakeholders to ensure WFM initiative and priorities are aligned and delivered to meet contractual requirements. Work with the onsite and offshore WFM team to provide alignment with real time playbook for each account. Responsible for driving achievement of real time metrics. Brief management on status of WFM functions and metrics. Coordinates with Operational Managers, DPE, Account Management and Clients to ensure WFM processes and practices are in place and properly executed. Educating both their Direct reports and other functions stake holders about pre-defined process and procedures by Senior leadership of WFM. Identify and leverage best practices. Manages their team to own RCA practice in case of failure to deliver related WFM real time metrics and produces readable, clear and comprehensive insights. Ensure effective use of resources and automated systems. Implements productivity and revenue increase by driving efficiency and other related metrics and initiatives. Act as escalation point to address and resolve real time support matters for the programme. Manage and ensure delivery of the executions of real time plans, ensuring the onsite and offshore team is meeting deliverables and deadlines. Manage the ongoing development of the onsite RTA Teams (Employee satisfaction, upskilling).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>WFM of Solutions experience; demonstrate a clear understanding and first-hand experience of workforce management principles and processes in the following primary functional areas:</li><li>Real Time Management 2 years Must have practical experience</li><li>Real Time Supervisor of 1 year Must have practical experience</li><li>Real Time Reporting and demonstrates best practice.</li><li>Must have Planning &amp; Scheduling side experience to help drive real time function as a sequence.</li><li>Prior experience of client level communications.</li><li>Demonstrates knowledge and experience of WFM Applications (in particular IEX) / Call centre tools / ACD Switch / WFM Now</li><li>MS Office: Advanced Excel, experiences using other MS applications.</li><li>Practical Experience of WFM Applications: NICE IEX Total view preferred.</li><li>Knowledge of reporting tool and processes.</li><li>Prior experience in a management / supervisory capacity.</li></ul><p></p></section>

Company Description Do Deal is a digital marketing company focused on helping businesses in Egypt and the UAE grow through creative, effective online solutions. The organization places clients and their business goals at the center of every project, supported by a dedicated IT team based in Pakistan. Its expert teams build long-term partnerships grounded in transparency, collaboration, and trust. By crafting tailored strategies that resonate with each brand’s audience and vision, Do Deal aims to deliver measurable, sustainable results.<br>Role Description The Sales Specialist is a full-time, on-site role based in New Cairo. This role involves identifying and qualifying leads, conducting sales calls and meetings, and presenting digital marketing solutions that align with client needs. The Sales Specialist will manage the sales pipeline, prepare proposals, negotiate terms, and follow up to close deals. Responsibilities include maintaining strong customer relationships, providing ongoing support, and collaborating with marketing and operations teams to ensure service quality. The role also requires tracking performance metrics and contributing ideas to improve sales processes and client satisfaction.<br>Qualifications<br> Candidates should possess strong Communication and Customer Service skills to build trust, handle inquiries, and maintain long-term client relationships. Candidates should possess proven Sales and Sales Management skills to drive revenue, manage pipelines, and achieve or exceed targets. Candidates should possess Training and coaching abilities to support team development and help clients understand proposed solutions. Candidates should possess basic knowledge of digital marketing concepts and tools, along with strong negotiation and presentation skills. Candidates should possess a results-oriented mindset, the ability to work on-site in New Cairo, and proficiency in English and Arabic; prior experience in B2B sales or digital marketing services is an advantage.

Company Description: <br> Rep Guru supports the growth of U. S. businesses by delivering high-quality outsourcing solutions and building long-term client partnerships. The company focuses on connecting organizations with skilled professionals who can enhance performance and customer experience. Rep Guru offers structured career paths, training, and development opportunities for team members working on U. S. accounts. The work environment emphasizes professionalism, measurable results, and continuous improvement, making it an attractive setting for individuals looking to grow in sales and customer-focused roles. Role Description: This is a full-time, on-site Sales Consultant role in the debt settlement industry, based in Cairo and supporting a U. S. account. The Sales Consultant will. <br>Handle inbound and outbound sales calls.-Talk to potential clients and offer tailored solutions.-Build trust and maintain great client relationships.-Meet and exceed sales targets. <br>Qualifications:<br>Candidates should possess strong Sales Consulting and Consulting skills to identify needs, propose solutions, and close deals ethically in the debt settlement space. Candidates should possess solid Customer Service and Customer Satisfaction skills to manage client expectations, build trust, and maintain long-term relationships. Candidates should possess excellent Communication skills in English (B2/C1 level) for clear, professional phone and written interactions with U. S. customers. Candidates should demonstrate goal orientation, resilience, and the ability to work with sales targets and performance metrics. Candidates should have good computer literacy, including CRM usage and basic data entry, and the ability to learn new systems quickly. Candidates with prior experience in sales, call centers, or are preferred, though this is an entry-level role. Candidates should be able to work on-site in Cairo, maintain a professional demeanor, and collaborate effectively within a team environment.