وظائف موظف حجز تذاكر طيران - القاهرة مصر

We’re Hiring: Reservation Agents – Cairo<br>We are looking for 2 Reservation Agents to join our Operations Team in Nasr City, Cairo.<br>???? Location: Nasr City, Cairo<br>???? Type: Full-time | On-site<br>???? Schedule: Rotational shifts, including weekends & public holidays<br>???? Experience: Freshers are welcome — full training provided<br><br>Key Responsibilities<br>Handle hotel reservations, amendments & cancellations. Communicate with hotels, suppliers & travel agents. Follow up on pending bookings and resolve booking issues. Maintain accurate reservation records. Provide professional support to our travel agency partners.<br><br>Requirements<br>Bachelor's degree or diploma. Good English communication skills. Good communication and organizational skills. Basic Microsoft Office knowledge. Attention to detail and willingness to learn. Travel/hospitality experience is a plus, but not required.<br><br>What We Offer<br>Full training & development. Career growth opportunities. Supportive working environment. Competitive salary. Opportunity to grow in the travel & hospitality industry.<br>???? Interested? Send your CV to: wecare@bedzinn.com

We’re Hiring | Reservation Sales Coordinator<br>Tamara Haus — Downtown Cairo<br>Pre-Opening Team<br>Tamara Haus is a new lifestyle boutique hotel in Downtown Cairo, created as an artistic, curated house with a strong sense of personality, timelessness, and exceptional guest experience.<br>As we prepare to open our doors, we are looking for a Reservation Sales Coordinator to join our Pre-Opening Team and help shape the guest journey from the very first interaction.<br>The Role<br>The Reservation Sales Coordinator will manage reservations and guest enquiries while maximizing opportunities to convert enquiries into confirmed bookings and ensuring every interaction reflects the standards and personality of Tamara Haus.<br>Key Responsibilities<br>* Handle individual reservations, enquiries, modifications, cancellations, and special requests.* Respond to telephone, email, website, and other reservation enquiries professionally and promptly.* Manage reservations accurately through Opera Cloud.* Maintain accurate guest profiles, preferences, rates, special requests, and booking details.* Follow up on outstanding enquiries and tentative bookings.* Apply rates, packages, promotions, and booking policies correctly.* Identify opportunities to upsell rooms, suites, packages, and additional services.* Coordinate closely with Front Office, Housekeeping, Revenue, and other departments.* Communicate VIP, special occasion, and special request information accurately.* Support revenue and occupancy objectives through effective conversion and upselling.* Handle reservation-related guest concerns professionally.* Maintain confidentiality and discretion regarding guest information.<br>Requirements<br>* Minimum 2 years of hotel reservations experience.* Minimum 2 years of hands-on experience with Opera Cloud.* Experience in a luxury or upscale hotel is highly preferred.* Strong knowledge of hotel reservation procedures and systems.* Excellent written and verbal English communication skills.* Additional languages are an advantage.* Strong attention to detail and organizational skills.* Commercial awareness and confidence in upselling.* Excellent telephone and email communication.* Strong guest-focused mindset and passion for hospitality.* Professional attitude, discretion, and reliability.<br>Why Tamara Haus?<br>Joining Tamara Haus at the pre-opening stage means becoming part of the team that will help establish the hotel’s service culture, standards, and guest experience from day one.<br>At Tamara Haus, reservations are more than simply processing a booking.<br>The guest experience begins before arrival.<br>Every conversation, email, and interaction is an opportunity to create anticipation, build trust, understand the guest, and make their stay feel personal.<br>We are looking for someone who is commercially driven and detail-oriented, while also being warm, intuitive, curious, and genuinely passionate about hospitality.<br>What We Offer<br>* Join the Pre-Opening Team of a new boutique hotel.* Opportunity to contribute to the hotel’s culture and service standards from the beginning.* A creative and highly curated hospitality environment.* Exposure to the development and opening of a distinctive boutique hotel concept.* Opportunities for learning, development, and career growth.<br>Location: Downtown Cairo, Egypt Employment Type: Full-time Department: Reservations System: Opera Cloud<br>How to Apply<br>Please apply through Linked In and include your CV and relevant hospitality experience.<br>Tamara Haus A house with a story, a personality, and an experience that begins before arrival.<br>#Tamara Haus #WeAre Hiring #Cairo Jobs #Downtown Cairo #Hospitality Jobs #Reservations #Opera Cloud #Luxury Hospitality #Boutique Hotel #Pre Opening Team

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities, services, and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes<br>&nbsp;</p><br><br>Job Description<br><br><p>• &nbsp;Sort all the correspondence in the order of priority and process the reservation to the set standard<br>• &nbsp;Input, modify or cancel phone reservations into the system direcly and file accordingly<br>• &nbsp;Access the GDS / CRS / Internet regularly and input these reservations into the system<br>• &nbsp;Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.<br>• &nbsp;File all correspondence in a chronological and alphabetical order on a daily basis.<br>• &nbsp;Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled.<br>• &nbsp;Acquaint self with regular callers and acknowldge them by name.<br>• &nbsp;Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM.<br>• &nbsp;Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.<br>• &nbsp;Ascertain callers needs though open ended questions and try to sell higher yield rooms.<br>• &nbsp;Use the correct guest history when making a reservation.<br>• &nbsp;Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.<br>• &nbsp;Refer to the Credit Manager if credit facilities are required.<br>• &nbsp;Obtain approval from the Front Desk for same day reservation or on near sell-out dates.<br>• &nbsp;Refer requests for extension or change of payment for in-house guests to Front Desk.<br>• &nbsp;Perform any other duties that may be assigned from time to time by the management.</p><br><br>Qualifications<br><br><p>· Good interpersonal skills and self-confident.<br>· Guest oriented and service minded, with attention to quality.<br>· Good sales skills.<br>· Dynamic.<br>· Good presentation.<br>· A thorough and organized approach.</p><br> </div>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<p><h4>Position summary</h4> <p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p> <p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>

<p><h4>Company description</h4> <p>The Novotel 5 stars resort located directly on the Red Sea with a beach area of 646 m, 268 rooms including 4 suites and 80 family rooms, 5 outlets and spa, offers a wonderful experience that can cater perfectly for all tastes.</p> <h4>Job description</h4> <ul> <li>Sort all the correspondence in the order of priority and process the reservation to the set standard.</li> <li>Input, modify or cancel phone reservations into the system directly and file accordingly.</li> <li>Access the GDS / CRS / Internet regularly and input these reservations into the system.</li> <li>Ensure that all the reservation requests are processed and confirmation and/or cancellation letters, faxes or e-mails are sent out within 24 hour period.</li> <li>File all correspondence in a chronological and alphabetical order on a daily basis.</li> <li>Check all the reservations for the next day's arrival and ensure that all the pertinent information regarding the stay and special requests are being fulfilled.</li> <li>Acquaint self with regular callers and acknowledge them by name.</li> <li>Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and/or FOM.</li> <li>Answer inquiries and/or promote hotel services and facilities. Answer questions on rates and room type availability.</li> <li>Ascertain callers needs through open ended questions and try to sell higher yield rooms.</li> <li>Use the correct guest history when making a reservation.</li> <li>Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.</li> <li>Refer to the Credit Manager if credit facilities are required.</li> <li>Obtain approval from the Front Desk for same day reservation or on near sell-out dates.</li> <li>Refer requests for extension or change of payment for in-house guests to Front Desk.</li> <li>Perform any other duties that may be assigned from time to time by the management.</li> </ul> <h4>Qualifications</h4> <ul> <li>Good interpersonal skills and self-confident.</li> <li>Guest oriented and service minded, with attention to quality.</li> <li>Good sales skills.</li> <li>Dynamic.</li> <li>Good presentation.</li> <li>A thorough and organized approach.</li> </ul></p><p></p>

ABOUT SOUL HOSPITALITY<br>Soul Hospitality is a premium property management company with hospitality standards, focused on creating seamless, comfortable, and professionally managed stays across Egypt.<br>We manage a growing portfolio of residential and vacation properties across modern cities in Cairo, coastal destinations, and key touristic areas, serving both guests looking for a quality stay and property owners seeking reliable, professional rental and property management solutions.<br>As a subsidiary of Shaheenz Investment, Soul Hospitality combines strong operational standards with a hospitality-driven approach, delivering a seamless experience for guests while maximizing the value and performance of managed properties.<br>With an expanding portfolio and growing presence across Egypt, we are continuously developing our team, operations, and hospitality offering.<br>ABOUT THE ROLE<br>The Reservations Specialist is a full-time, on-site role based in New Cairo, responsible for managing reservation inquiries and bookings across Soul Hospitality’s growing property portfolio.<br>The role involves handling inquiries through Whats App, phone, social media, website, Airbnb, Booking.com, and other booking channels, following up with potential guests, confirming and managing reservations, and ensuring accurate booking information throughout the process.<br>The specialist will also be responsible for direct sales and upselling through Facebook and other channels, promoting available properties, and identifying opportunities to convert inquiries into confirmed bookings.<br>Day-to-day responsibilities include managing availability and rates, maintaining property listings, following up with guests, and building relationships with brokers and travel agencies to generate additional booking opportunities.<br>The Reservations Specialist will work as part of the Reservations Team under the Reservations Manager, while coordinating with Operations and other internal teams to ensure a smooth booking and guest experience.<br>The ideal candidate should combine strong communication and sales skills with attention to detail, organization, and a genuine hospitality mindset, representing Soul Hospitality professionally in every guest and partner interaction.<br>QUALIFICATIONS<br>* Previous experience in reservations, hospitality, hotel operations, property management, or vacation rentals* Hands-on experience with Airbnb, Booking.com, or other OTA platforms is a strong advantage* Excellent written and spoken English* Strong communication, negotiation, and follow-up skills* Strong customer service mindset with attention to detail* Ability to manage multiple inquiries, bookings, and priorities efficiently* Proactive, organized, and able to work independently in a fast-paced environment* Experience in direct sales, upselling, or social media sales is a plus* Experience dealing with brokers, travel agencies, or corporate clients is a plus* Knowledge of El Gouna, Sokhna, Hurghada, or other Egyptian touristic destinations is a plus* New Cairo resident is a plus<br>WHAT WE OFFER<br>* Competitive salary package* Commission structure* Opportunity to grow within a growing hospitality and property management company* Exposure to reservations, property management, and hospitality operations* Professional development and career growth opportunities* Dynamic and collaborative working environment* Opportunity to be part of building and developing a growing Reservations Team<br>LOCATION: New Cairo<br>EMPLOYMENT TYPE: Full-time | On-site

<p><h4>Position summary</h4> <p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p> <p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Stella Stays - Who are we?</span><br></p><br><p><span>At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</span><br></p><br><p><span>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</span><br></p><br><p><span>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.</span><br></p><br><p><span>If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.</span><br></p><br><p><span>At Stella Stays, you will:</span><br></p><br><p><span>We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.</span><br></p><br><p><span>You will be responsible for:</span><br></p><br><ul><li><p><span>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</span><br></p><br></li><li><p><span>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</span><br></p><br></li><li><p><span>Process bookings and reservations accurately and efficiently within the company's reservation system.</span><br></p><br></li><li><p><span>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</span><br></p><br></li><li><p><span>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</span><br></p><br></li><li><p><span>Resolve any customer complaints or issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Work with the management team to develop and implement customer service strategies and initiatives.</span><br></p><br></li><li><p><span>​Participate in training and development programs to improve job skills and knowledge.</span><br></p><br></li></ul><br><span>Requirements</span><ul><li><p><span>Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.</span><br></p><br></li><li><p><span>Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.</span><br></p><br></li><li><p><span>Strong attention to detail and ability to work accurately in a fast-paced environment.</span><br></p><br></li><li><p><span>Strong organizational and time management skills, with the ability to prioritize tasks effectively.</span><br></p><br></li><li><p><span>Knowledge of reservation management systems and software.</span><br></p><br></li><li><p><span>Ability to work independently as well as part of a team.</span><br></p><br></li><li><p><span>Flexibility to work in shifts, including weekends and holidays.</span><br></p><br></li><li><p><span>Ability to handle customer complaints and resolve issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Proficiency in Microsoft Office and other relevant software applications.</span><br></p><br></li></ul><p><span>If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!&nbsp;</span><br></p><br><br> </div>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<p><h4>Company description</h4> <p>Join us at Accor, where life pulses with passion!</p> <p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p> <p>By joining us, you will become a Heartistu00ae, because hospitality is, first and foremost, a work of heart.</p> <p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p> <p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p> <p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p> <p>Hospitality is a work of heart.</p> <p>Join us and become a Heartistu00ae.</p> <h4>Job description</h4> <p>Maintains complete knowledge of and complies with all departmental policies, service procedures, and standards.</p> <p>Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.</p> <p>Anticipates guestsu2019 needs, responds promptly and acknowledges all guests, however busy and whatever time of day.</p> <p>Maintains positive guest relations at all times.</p> <p>Resolves guest complaints, ensuring guest satisfaction.</p> <p>Monitors and maintains cleanliness, sanitation and organization of assigned work areas.</p> <p>Maintains complete knowledge of:</p> <ul> <li>All hotel facilities, services, and hours of operation.</li> <li>All guest room layouts, bed types, du00e9cor, appointments, and locations.</li> <li>Room availability for any given day.</li> <li>Restricted dates, rates and room types.</li> <li>All room rates, packages and promotions.</li> <li>Specific arrangements between hotel and travel agencies, corporate reservations center.</li> <li>Entertainment and special events scheduled in the hotel.</li> </ul> <p>Accesses all functions of the computer system.</p> <p>Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.</p> <p>Ensures that the reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.</p> <p>Documents any late or absent employees; maintains accurate and current employee records.</p> <p>Schedules and assigns staff breaks.</p> <p>Communicates anticipated business demands daily with each employee (arrivals, departures, group functions, guest requests, etc.).</p> <p>Legibly updates information board.</p> <p>Ensures staff's knowledge of hotel services, features and amenities.</p> <p>Prepares and communicates assignments to the staff. Assigns additional tasks as they arise.</p> <p>Responds to incoming calls.</p> <p>Accesses and ensures that reservation agents properly access all functions of the reservations system.</p> <p>Monitors and ensures that reservations staff performs their job functions to the hotel's standards.</p> <p>Monitors and ensures that all reservations (including manual) are input into the system.</p> <p>Monitors reservations requested by fax, telex and mail.</p> <p>Ensures guest history accounts are kept current.</p> <p>Ensures advance deposits, refunds of such and confirmation of both are processed.</p> <p>Monitors group reservation activity daily and communicates status with sales department. Follows up on tentative sales bookings with respective sales manager to update status.</p> <p>Ensures group files are accurate and kept current.</p> <p>Ensures that group requirements are entered from the sales booking sheet.</p> <p>Processes change forms received from sales after checking availability; resolves any discrepancies.</p> <p>Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.</p> <p>Ensures that rooming lists are input into the system.</p> <p>Pre-blocks group rooms where special requests are made.</p> <p>Assists reservations staff whenever necessary in performing all job functions.</p> <p>Conducts on-job training program on the required job functions with criterion expected and department orientation for new hires. Conducts ongoing training with existing staff.</p> <p>Works closely with other departments to effectively accommodate guests' special requests and amenities.</p> <p>Communicates designated VIP reservations to the general manager and department managers.</p> <p>Works closely with the front desk manager in determining the percentage for overbooking.</p> <p>Reviews no-show reservations and processes charges. Tracks group no-show reservations and distributes it to sales department.</p> <p>Compiles reports on no-show for future business forecasting.</p> <p>Reviews master file activity report daily for accuracy of codes, rates and guest information.</p> <p>Communicates room availability (particularly status changes on any date) to reservations staff, front desk manager and corporate reservations center.</p> <p>Reviews any reservations erroneously taken during restricted dates with individual responsible.</p> <p>Reviews previous night's occupancy report and tracks for forecasting future business patterns.</p> <p>Monitors wait list and determines priority of guests to be contacted for room availability.</p> <p>Creates travel agent master in computer.</p> <p>Reviews travel agency commission report daily for accuracy; resolves any discrepancies.</p> <p>Monitors system problems, maintains log of such and coordinates corrections with the service company representative.</p> <p>Prepares work orders for maintenance repairs and distributes them to engineering.</p> <p>Maintains supply levels and legibly documents needs on a requisition.</p> <p>Organizes and sets up office files on designated reference or resource information; keeps filing up-to-date.</p> <p>Prepares and distributes weekly, monthly and annual forecasts.</p> <p>Prepares and submits daily and weekly payroll records.</p> <p>Ensures that all pertinent information is documented in the log book daily.</p> <p>Conducts performance appraisals of designated staff annually.</p> <p>Attends designated meetings.</p> <p>Reviews status of assignments and any follow-up action with on-coming supervisor.</p> <p>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which are organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings.</p> <p>To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>To implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p> <p>To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling and reducing chemical dirtiness.</p> <p>Carries out all responsibilities related to the quality management systems implemented at the facilities.</p> <p>Carries out all other duties assigned by managers and hotel management not specified in the job description.</p> <p>Carry out all responsibilities related to protection from pandemic disease and action response implemented at the facilities.</p> <h4>Qualifications</h4> <ul> <li>Education: At least a high school or vocational diploma.</li> <li>Experience: One yearu2019s experience as a reservations agent, preferably in a style hotel.</li> <li>Foreign language: Fluency in English both verbal and non-verbal.</li> <li>Courses and training: Prior attendance in courses and seminars in the related field.</li> <li>Computer literacy: Compute basic arithmetic.</li> <li>Skills:</li> <ul> <li>Prioritize and organize.</li> <li>Be a clear thinker, remaining calm and resolving problems using good judgment.</li> <li>Follow directions thoroughly.</li> <li>Understand guestu2019s service needs.</li> <li>Work cohesively with co-workers as part of a team.</li> <li>Work with minimal supervision.</li> <li>Maintain confidentiality of guest information and pertinent hotel data.</li> <li>Ascertain departmental training needs and provide such training.</li> <li>Direct performance of staff and follow up with corrections when needed.</li> <li>Ability to input and access information in the property management system and computers.</li> <li>Familiarity with yield management and forecasting.</li> </ul> </ul> <h4>Additional information</h4> <p>Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</p> <p>Provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling and reducing chemical dirtiness.</p> <p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.</p> <p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <h4>About the role</h4> <p><strong>Reservations Agent | Four Seasons Resort Sharm El Sheikh</strong></p> <p>At Four Seasons Resort Sharm El Sheikh, our Reservations Agents play a vital role in creating exceptional guest experiences from the very first interaction. This position is responsible for handling reservation inquiries with professionalism and efficiency, maximizing revenue opportunities, and ensuring every guest receives personalized service that reflects the legendary hospitality standards of Four Seasons.</p> <h4>What you will do</h4> <ul> <li>Handle all reservation inquiries via phone, email, travel partners, and online channels in a professional and timely manner.</li> <li>Accurately process new bookings, amendments, cancellations, and special requests in the property management system.</li> <li>Maximize room revenue by promoting room upgrades, resort experiences, and additional services whenever appropriate.</li> <li>Ensure all guest preferences, special occasions, and important stay details are recorded and communicated to relevant departments.</li> <li>Maintain a thorough knowledge of room types, rates, packages, resort facilities, and seasonal promotions.</li> <li>Build strong relationships with guests, travel advisors, and business partners while delivering exceptional service aligned with Four Seasons standards.</li> <li>Monitor room inventory and availability to optimize occupancy and revenue opportunities.</li> <li>Follow up on guest and travel partner requests to ensure all inquiries are resolved efficiently and accurately.</li> <li>Collaborate closely with Revenue Management, Front Office, Sales, and other departments to ensure a seamless guest journey.</li> <li>Consistently achieve quality, productivity, and service excellence targets while contributing to the overall success of the Reservations team.</li> </ul> <h4>What you bring</h4> <ul> <li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li> <li>Previous experience in Reservations, Front Office, Guest Services, or a similar customer-facing role within a luxury hotel environment.</li> <li>Excellent verbal and written communication skills in English; additional languages are considered an advantage.</li> <li>Strong attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.</li> <li>Proficiency in hotel reservation systems (preferably Opera) and Microsoft Office applications, with a commitment to delivering exceptional guest service.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Employee discount for stays at any Four Seasons worldwide</li> <li>Complimentary dry cleaning for employee uniforms</li> <li>Complimentary employee meals</li> </ul> <h4>Schedule & hours:</h4> <ul> <li>Full time (8hrs)</li> </ul></p><p></p>