وظائف موظف حجز تذاكر طيران - الإسكندريه مصر

<br> Job Description <br> <ul> <li>Develop and implement revenue strategies for the hotel.</li> <li>Monitor competitor pricing and market trends to adjust strategies.</li> <li>Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data.</li> <li>Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business.</li> <li>Conduct regular performance reviews and optimize pricing and inventory.</li> <li>Mentor, coach and develop junior team members in revenue management practices.</li> <li>Collaborate with sales, finance, and front office teams to achieve revenue goals.</li> <li>Ensure reservations are well managed and coordinate with the reservations team.</li> <li>Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR.</li> <li>Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits.</li> <li>Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotel.</li> </ul> <br><br><p><strong>Desired Candidate Profile</strong></p><ul> <li>1-3 years of experience in revenue management roles.</li> <li>Proven ability to work independently while also thriving in collaborative team environments.</li> <li>Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth.</li> <li>Proficient in revenue management principles.</li> <li>Strong understanding of the distribution landscape, online travel agencies, and emerging market trends.</li> <li>A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders.</li> <li>Being curious and open-minded.</li> </ul>

<p>Develop and implement revenue strategies for the hotel. Monitor competitor pricing and market trends to adjust strategies. Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data. Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business. Conduct regular performance reviews and optimize pricing and inventory. Mentor, coach and develop junior team members in revenue management practices. Collaborate with sales, finance, and front office teams to achieve revenue goals. Ensure reservations are well managed and coordinate with the reservations team. Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR. Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits. Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotel.</p><p><strong>Desired Candidate Profile</strong></p><p>1-3 years of experience in revenue management roles. Proven ability to work independently while also thriving in collaborative team environments. Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth. Proficient in revenue management principles. Strong understanding of the distribution landscape, online travel agencies, and emerging market trends. A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders. Being curious and open-minded.</p>

<p>About the role Four Seasons Hotel Alexandria is seeking a Guest Experience Agent to join our dynamic team. We are looking for someone with excitement and dedication in serving our guests. with high level of professionalism and passion.</p><p>What you will do</p><ul><li>The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.</li><li>The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.</li><li>The ability to interact with the guest and manage the guest preferences to enhance the Guest Experience in general.</li><li>The ability to communicate with other department any concerns for guest, and ensure a seamless stay all over the hotel and Beach suites.</li><li>The ability to quote and be familiar with room and rate availability for current and future dates.</li><li>The ability to perform all duties of the Reception, concierge, PBX and retail shop sales agents when needed.</li><li>The ability to accept reservations, changes and cancellations in the absence of reservations staff.</li><li>The ability to assist in escorting VIPs and return guests to their rooms as requested.</li><li>The ability to work closely with the Reception, Concierge and Guest Services staff to coordinate the efficient handling of guest arrival and follow up on guest requests.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Excellent communication skills, both verbal and written Written, spoken and reading proficiency in the English language. Being able to maintain attention to detail and accuracy in a fast-paced environment.</p>

<p><b>POSITION SUMMARY</b></p><p><br></p><p>&nbsp;Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists to get it right for our guests and our business each and every time.</p><p><strong>Desired Candidate Profile</strong></p><p><b>PREFERRED QUALIFICATIONS</b></p><p><br></p><p>&nbsp;Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<ul> <li>Develop and implement revenue strategies for the hotel.</li> <li>Monitor competitor pricing and market trends to adjust strategies.</li> <li>Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data.</li> <li>Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business.</li> <li>Conduct regular performance reviews and optimize pricing and inventory.</li> <li>Mentor, coach and develop junior team members in revenue management practices.</li> <li>Collaborate with sales, finance, and front office teams to achieve revenue goals.</li> <li>Ensure reservations are well managed and coordinate with the reservations team.</li> <li>Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR.</li> <li>Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits.</li> <li>Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotel.</li></ul><p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.</p><p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p><p>Join our motivated and vibrant Team and build your career with us.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li>1-3 years of experience in revenue management roles.</li> <li>Proven ability to work independently while also thriving in collaborative team environments.</li> <li>Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth.</li> <li>Proficient in revenue management principles.</li> <li>Strong understanding of the distribution landscape, online travel agencies, and emerging market trends.</li> <li>A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders.</li> <li>Being curious and open-minded.</li></ul>

<p>Lobby Ambassadors greet guests, provide directions, answer questions, and assist with special requests such as transportation, reservations, or local recommendations. They ensure guests feel welcomed and comfortable, enhancing the overall experience of the property or organization</p> <p><br></p>

<p>Lobby Ambassadors greet guests, provide directions, answer questions, and assist with special requests such as transportation, reservations, or local recommendations. They ensure guests feel welcomed and comfortable, enhancing the overall experience of the property or organizationCompany Description</p>

<p>Lobby Ambassadors greet guests, provide directions, answer questions, and assist with special requests such as transportation, reservations, or local recommendations. They ensure guests feel welcomed and comfortable, enhancing the overall experience of the property or organization</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Lobby Ambassadors greet guests, provide directions, answer questions, and assist with special requests such as transportation, reservations, or local recommendations. They ensure guests feel welcomed and comfortable, enhancing the overall experience of the property or organization</p><p><strong>Desired Candidate Profile</strong></p><p>NA</p>

<p><strong>Job Purpose</strong></p><p>Drive enrollment growth for Komet's German language courses programs through direct engagement with prospective students and lead conversion</p><p><strong>Key Responsibilities</strong></p><ul><li>Make outbound telesales calls to prospective students from provided lead lists</li><li>Respond to inbound inquiries about German courses</li><li>Follow up by phone on leads generated through marketing campaigns and referrals</li><li>Explain course structures pricing and enrollment options to prospective students over the phone</li><li>Meet and exceed monthly telesales enrollment targets</li><li>Maintain accurate records of calls leads and conversions in the tracking system</li><li>Coordinate with the Administration team on confirmed reservations and paperwork</li><li>Build and maintain relationships with students throughout the enrollment journey</li><li>Represent Komet professionally on every call</li></ul><p><strong>Requirements</strong></p><ul><li>Proven experience in sales preferably in education</li><li>Strong communication skills in Arabic and English - German is a plus</li><li>Target-driven with a track record of meeting sales goals</li><li>Comfortable explaining structured programs and answering detailed student questions</li><li>Organised and able to manage a full lead pipeline independently</li><li>Bachelor's degree preferred</li></ul><p><br></p>

<p>Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Front Office Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Front Office Manager/Guest Relations Manager/Duty Manager.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Education</b>: At least a high school or vocational diploma. Experience: At least 2 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p>

<p>تعلن TrendK Agency عن حاجتها لتعيين Cold Calling Sales Executive للعمل من مقر الشركة في الإسكندرية.</p><p>طبيعة العمل تعتمد على إجراء مكالمات فعلية مع عملاء محتملين في السوق المصري والخليجي، التعريف بخدمات الشركة، فهم احتياجات العملاء، وحجز مواعيد وفرص بيعية مؤهلة.</p><p>المهام:</p><p>* إجراء مكالمات يومية مع عملاء محتملين في مصر ودول الخليج.&nbsp;&nbsp;</p><p>* تقديم وشرح خدمات TrendK Agency بشكل احترافي.&nbsp;&nbsp;</p><p>* فهم احتياجات العملاء وتحديد الفرص المناسبة.&nbsp;&nbsp;</p><p>* التعامل مع الاعتراضات والرد على استفسارات العملاء.&nbsp;&nbsp;</p><p>* حجز المواعيد ومتابعة العملاء المحتملين.&nbsp;&nbsp;</p><p>* تسجيل بيانات ونتائج المكالمات بشكل منظم.&nbsp;&nbsp;</p><p>* العمل على تحقيق أهداف المبيعات اليومية والشهرية.</p><p>المتطلبات:</p><p>* مهارات تواصل وإقناع قوية.&nbsp;&nbsp;</p><p>* أسلوب احترافي وثقة أثناء المكالمات الهاتفية.&nbsp;&nbsp;</p><p>* القدرة على التعامل مع عدد كبير من المكالمات يوميًا.&nbsp;&nbsp;</p><p>* الالتزام وتحمل المسؤولية والعمل ضمن فريق.&nbsp;&nbsp;</p><p>* الخبرة السابقة في Cold Calling أو Telesales تعتبر ميزة إضافية وليست شرطًا.</p><p>لا يشترط وجود خبرة سابقة.</p><p>يتم توفير Training كامل للمقبولين على أسلوب المكالمات، Sales Script، التعامل مع الاعتراضات، متابعة العملاء، وحجز المواعيد.</p><p>مكان العمل: من مقر TrendK Agency – Alexandria</p><p>العنوان: 230 عبد السلام عارف، الإسكندرية، أمام محطة ترام شعراوي، عمارة السفارة الإيطالية، الدور السادس.</p><p>01004778553</p>

<p>Responsible for managing logistics E2E, by supervising the inbound and outbound for BoF WH, 3PL warehouses and transportation.</p><p>Key Responsibilities:</p><ul><li>Leading receiving inbound goods, sorting and checking the POs in different warehouses</li><li>Maintaining Safety and Quality Standards in different warehouses</li><li>Monitoring receiving Pull Plan from production, picking, put away and execution.</li><li>Monitoring shuttling RPM between different warehouses</li><li>Monitoring the execution of the production reservations for RMPM</li><li>Monitoring the daily E2E activities between the Factory and 3PL</li><li>Following up the daily E2E activities between the Factory and 3PL</li><li>Monitoring the transportation of the FG between different warehouses</li><li>Working on daily loading plans for orders on hand for local &amp; export shipments</li><li>Creating with the CDO &amp; Planning the daily dispatching plan for all channels.</li><li>Coordinate with export planner and the export logistics coordinator on the monthly plan.</li><li>Coordinate with all the factory Departments (Production, Quality, Maintenance &amp; Safety) in daily operations</li><li>Monitoring the performance of the 3PL SLAs on monthly basis</li><li>Monitoring the load ability efficiency of the trucks and work on improving it</li><li>Creation of PR and POs for 3PLs and tracking their invoices</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree in Business Administration, Logistics or Engineering. Plus 3-5 years experience</p><p>Advanced skill in MS office, power BI is a plus</p><p>SAP4HANNA is a plus</p><p>Good Command of English</p>

<p>What you will enjoy doing • Manage end-to-end travel coordination across the MENA region (Egypt, Saudi Arabia, UAE, and Morocco). • Handle business trips abroad, including Travel booking, Visa applications, Required documentation. Accommodation. • Support in annual negotiations with hotels for corporate contracts. • Manage hotel reservations for visitors. • Provide logistical support to visitors and expats, including Invitation letters, travel arrangements, local transportation. • Plan and prepare for executive and regional meetings, including Meeting agendas, venues and dinner arrangements. • Organize and manage welfare programs such as: Ramadan Iftar and Sohour, Ramadan bags, Eid celebrations • Handle PR creation and distribution of stationery and office supplies. • Oversee the budget and daily operations of housekeeping equipment and Office kitchenette. • Generate and analyze reports related to: Travel expenses, Hotel expenses, Cost savings, • Maintain strong relationships with service providers and vendors (e.g., hotels, travel agencies). • Ensure smooth execution of traveling and accommodation in MENA region</p><p><strong>Desired Candidate Profile</strong></p><p>What makes you great • Bachelor's degree from a reputable university. • Minimum of 3 5 years of progressive experience in administration, travel coordination, or office management within a multinational or regional organization. • Prior experience supporting corporate travel and logistics across different countries, preferably within the MENA region. • Excellent written and verbal communication skills in English. • Strong knowledge of MS Office applications, including Word, Excel, and PowerPoint. • High level of attention to detail and accuracy, with strong planning and organizational skills. • Familiarity with vendor management, meeting and event coordination, and office support operations. • Experience handling visa processes, accommodation bookings, and expatriate or visitor support is an advantage. • Previous experience in customer service, executive assistance, or travel coordination is considered a plus.</p>

<p><br></p><strong>Job Description</strong><p>* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p><p>*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p><p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</p><p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p><p>* Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p><p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions.</p><p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p><p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p><p>* Work in coordination with all departments and ensure the flow of necessary information.</p><p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p><p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p><p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p><p>* Walk agency representatives and potential guests around the facility.</p><p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p><p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</p><p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p><p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p><p>* Support hotel sales. Is authorised to sell charged services.</p><p>* Take part in the Emergency Response Teams.</p><p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p><p>* Respond to guest inquiry forms and all written suggestions, complaints etc</p><p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p><p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p><p>* Take part in training programmes and departmental internal communication meetings.</p><p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4><p>* Education: At least a high school diploma.</p><p>* Experience: At least 2 years of experience in the industry.</p><p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p><p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p>

<p>* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p><p>*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p><p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</p><p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p><p>* Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p><p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions.</p><p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p><p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p><p>* Work in coordination with all departments and ensure the flow of necessary information.</p><p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p><p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p><p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p><p>* Walk agency representatives and potential guests around the facility.</p><p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p><p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</p><p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p><p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p><p>* Support hotel sales. Is authorised to sell charged services.</p><p>* Take part in the Emergency Response Teams.</p><p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p><p>* Respond to guest inquiry forms and all written suggestions, complaints etc</p><p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p><p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p><p>* Take part in training programmes and departmental internal communication meetings.</p><p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>* Education: At least a high school diploma.</p><p>* Experience: At least 2 years of experience in the industry.</p><p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p><p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p>

<p>* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p> <p>*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p> <p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</p> <p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p> <p>* Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions.</p> <p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p> <p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p> <p>* Work in coordination with all departments and ensure the flow of necessary information.</p> <p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p> <p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p> <p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p> <p>* Walk agency representatives and potential guests around the facility.</p> <p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p> <p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</p> <p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p> <p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p> <p>* Support hotel sales. Is authorised to sell charged services.</p> <p>* Take part in the Emergency Response Teams.</p> <p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p> <p>* Respond to guest inquiry forms and all written suggestions, complaints etc</p> <p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p> <p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p> <p>* Take part in training programmes and departmental internal communication meetings.</p> <p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p> <p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p> <p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p> <p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p> <p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p> <p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>* Education: At least a high school diploma.</p> <p>* Experience: At least 2 years of experience in the industry.</p> <p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p> <p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p> <p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p> <p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p>

<p>Four Seasons Hotel Alexandria is looking for a Concierge Agent who can respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies.</p><p>What You Will Do</p><ol><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.</li><li>Processes packages, faxes, messages, and mail, which may be either outgoing or incoming in an accurate and timely manner.</li><li>Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li><li>Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.</li><li>Stores and retrieves guest luggage and packages.</li><li>Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.</li><li>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell stand, Business Center, and lobby coverage.</li><li>Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.</li></ol><p><strong>Desired Candidate Profile</strong></p><p>What You Will Bring</p><ol><li>Reading, writing and oral proficiency in the English language.</li><li>Fluency in a language other than English strongly preferred.</li></ol>

<strong>Company Description</strong> Reservya is a growing provider of restaurant services in Egypt and the wider Middle East, supporting hospitality businesses with tools that improve reservation management and customer experience. The company partners with restaurants to optimize operations, strengthen guest relationships, and drive repeat business. By combining technology and service expertise, Reservya helps clients streamline workflows and make data-driven decisions. Team members join a dynamic environment focused on innovation in the regional food and beverage industry and long-term partnerships with restaurant operators.<br><strong>Role Description</strong> This is a full-time Account Manager under training role based in Alexandria, Egypt, with a hybrid work arrangement that allows some work from home. The role involves learning to manage a portfolio of restaurant clients, supporting them with onboarding, system usage, and ongoing account growth. Day-to-day tasks include assisting with client communication, responding to inquiries, coordinating with internal teams, and helping resolve service issues. The Account Manager under training will shadow experienced team members, participate in training sessions, and gradually take ownership of client relationships and basic sales activities. The role also includes updating client records, preparing simple performance reports, and contributing to process improvements that enhance the overall customer experience.<br><strong>Qualifications<br></strong> <ul><li>Candidates should possess strong Account Management and Sales skills, with an interest in developing long-term client relationships.</li><li>Candidates should possess excellent Communication and Customer Service skills to handle inquiries and support clients effectively.</li><li>Candidates should possess Training-related skills, including the ability to learn quickly and assist in guiding clients on product features.</li><li>Candidates should possess basic proficiency with office and CRM software, and strong organizational and time management abilities.</li><li>Relevant experience in hospitality, restaurants, or SaaS services is beneficial.</li><li>A diploma or bachelor’s degree in Business, Marketing, Hospitality, or a related field is preferred.</li><li>Ability to work in a hybrid setup in Alexandria, Egypt, with flexibility to coordinate with clients across the Middle East.</li></ul>

<strong>Company Description</strong> Romance Hotel is a hospitality-focused organization dedicated to providing comfortable accommodations and personalized service to guests in Alexandria. The hotel emphasizes a welcoming atmosphere, attentive staff, and consistent quality across its rooms and amenities. Team members work collaboratively to deliver memorable guest experiences and support repeat business. The property values professionalism, reliability, and a customer-centric mindset in all departments. Joining Romance Hotel offers the opportunity to grow a career in hospitality within a supportive and service-driven environment.<br><strong>Role Description</strong> The Sales Manager is a full-time, on-site role based at Romance Hotel in Alexandria. This role is responsible for developing and executing sales strategies to increase occupancy, revenue, and market share across key segments such as corporate, leisure, and group bookings. Day-to-day tasks include identifying and pursuing new business opportunities, conducting sales calls and site inspections, managing client relationships, and preparing proposals and contracts. The Sales Manager collaborates with the reservations, marketing, and front office teams to ensure seamless communication and delivery of agreed services. The role also involves monitoring sales performance, analyzing market trends, preparing regular reports, and participating in networking events and industry activities to promote the hotel.<br><strong>Qualifications<br></strong> <br><ul><li>Demonstrated experience in hotel or hospitality sales, with the ability to build and maintain strong client relationships.</li><li>Proficiency in sales planning, account management, and revenue-focused negotiation.</li><li>Strong communication and presentation skills, with the ability to interact confidently with diverse clients and stakeholders.</li><li>Comfort with using hotel sales systems, CRM tools, and basic office software (e.g., email, spreadsheets, presentation tools).</li><li>Ability to analyze sales data, market trends, and competitor activity to inform strategy and decision-making.</li><li>Proven organizational and time-management skills, with attention to detail and follow-through on leads and contracts.</li><li>Previous experience in a hotel or tourism environment in Alexandria or similar markets is an advantage.</li><li>Relevant education in hospitality, business, marketing, or a related field is preferred, or equivalent practical experience.</li><li>Willingness to work flexible hours based on business needs, including occasional evenings, weekends, and events.</li></ul>