وظائف مطورينElixir - الشرقية مصر

<p><strong>System analysis:</strong>&nbsp;Automation engineers must be able to assess systems, identify inefficiencies, and propose automation solutions.</p><p><strong>Troubleshooting skills:</strong>&nbsp;When automated processes break, you'll want someone who can identify and solve problems quickly.</p><p><strong>Continuous learning:</strong>&nbsp;The tech world changes rapidly. An engineer eager to learn about the latest tools and technologies will keep your processes up-to-date.</p><p><strong>Technical proficiency:</strong>&nbsp;Familiarity with automation tools, like Selenium, Jenkins, and Puppet, is often essential in an automation engineering role. These tools aid in automating tasks and managing systems.</p><p><strong>Coding knowledge:</strong>&nbsp;An automation engineer is often required to be well-versed in scripting languages, such as Python, Java, or Perl. These languages can be used to create scripts that automate processes previously handled by humans.</p><p><strong>Teamwork:</strong>&nbsp;Collaboration with IT teams, developers, and other departments means that interpersonal and communication skills are vital for the role.</p>

<ul><li><p><strong>Department:</strong> InformSenior IT Infrastructure, ERP &amp; AI Solutions Engineer</p></li><li><p>ation Technology<br><strong>Employment Type:</strong> Full-Time<br><strong>Experience Level:</strong> Senior Level<br><strong>Location: </strong>sharqia - zagzig</p></li><li><p>Job Summary</p></li><li><p>We are looking for a hands-on <strong>Senior IT Infrastructure, ERP &amp; AI Solutions Engineer</strong> to manage and support the company’s IT infrastructure, networks, servers, business applications, ERP systems, cybersecurity tools, and digital solutions.</p></li><li><p>The successful candidate will be responsible for maintaining reliable and secure IT operations, providing technical support to users, supporting ERP modules and data accuracy, managing technology vendors, and contributing to AI, automation, and digital transformation initiatives.</p></li><li><p>Key Responsibilities</p></li><li><p>Administer and maintain computer networks, servers, hardware, software, operating systems, storage, shared folders, and user permissions.</p></li><li><p>Configure, monitor, and troubleshoot LAN, WAN, VPN, VLAN, Wi-Fi, routers, switches, firewalls, wireless access points, and internet connectivity.</p></li><li><p>Manage local and cloud servers, backups, restoration procedures, disaster recovery, and business continuity processes.</p></li><li><p>Maintain cybersecurity controls, including antivirus, endpoint protection, MFA, email security, firewall rules, access control, and user permissions.</p></li><li><p>Protect company data, ERP records, financial files, contracts, engineering drawings, and confidential documents from loss, misuse, cyberattacks, and unauthorized access.</p></li><li><p>Troubleshoot hardware, software, network, ERP, email, website, printer, CCTV, IP telephone, attendance, access-control, GPS, and application issues.</p></li><li><p>Administer and support ERP users, access rights, master data, reports, backups, database updates, and system modules.</p></li><li><p>Coordinate ERP activities across finance, HR, payroll, procurement, inventory, CRM, projects, operations, maintenance, and document-control departments.</p></li><li><p>Review, verify, correct, and maintain customer, supplier, account, project, inventory, and operational data.</p></li><li><p>Administer Microsoft 365, Google Workspace, email accounts, domains, hosting services, websites, online forms, and digital platforms.</p></li><li><p>Maintain CCTV systems, IP telephones, attendance machines, access-control systems, GPS tracking systems, printers, scanners, and office devices.</p></li><li><p>Support AI tools, Company GPT, AI document search, AI knowledge bases, AI help-desk solutions, and departmental AI assistants.</p></li><li><p>Support workflow automation using n8n, Make, Microsoft Power Automate, Zapier, APIs, or similar platforms.</p></li><li><p>Assist with system integrations, dashboards, reporting, and digital transformation initiatives.</p></li><li><p>Support engineering applications such as AutoCAD, Revit, BIM, Primavera P6, Tekla, SolidWorks, and document-control systems.</p></li><li><p>Prepare technical specifications and compare supplier offers, licenses, warranties, service agreements, and support contracts.</p></li><li><p>Coordinate with vendors and monitor SLAs, maintenance activities, deliverables, and technology costs.</p></li><li><p>Maintain IT documentation, asset registers, license records, access matrices, network diagrams, backup logs, issue logs, and management reports.</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Required Experience:</strong> 3–8 Years</p></li><li><p>Windows Server and Linux administration.</p></li><li><p>Local and cloud servers, storage, NAS, shared folders, user accounts, and access rights.</p></li><li><p>LAN, WAN, VPN, VLAN, Wi-Fi, DNS, DHCP, TCP/IP, routing, and switching.</p></li><li><p>Cisco, MikroTik, Fortinet, or equivalent network and security platforms.</p></li><li><p>Firewalls, antivirus, endpoint protection, MFA, backup, disaster recovery, and cybersecurity practices.</p></li><li><p>Microsoft 365, Google Workspace, email systems, domains, hosting, and website administration.</p></li><li><p>ERP platforms such as Axolon, Odoo, ERPNext, SAP Business One, Microsoft Dynamics, or similar systems.</p></li><li><p>Strong troubleshooting and problem-solving skills.</p></li><li><p>Hands-on technical capability.</p></li><li><p>Strong knowledge of networks, systems, and business applications.</p></li><li><p>Accuracy in ERP data, documentation, and reporting.</p></li><li><p>Ability to communicate clearly with technical and non-technical users.</p></li><li><p>Strong vendor-management and follow-up skills.</p></li><li><p>High confidentiality and data-protection awareness.</p></li><li><p>Ability to work under pressure and manage multiple systems and priorities.</p></li><li><p>Willingness to develop skills in AI, ERP, automation, cybersecurity, and digital transformation.</p></li><li><p>CCTV, IP telephony, attendance machines, access-control systems, GPS systems, printers, and scanners.</p></li></ul><p><strong>Preferred Skills</strong></p><ul><li><p>SQL and database fundamentals.</p></li><li><p>Python and REST APIs.</p></li><li><p>Power BI and dashboard development.</p></li><li><p>AI tools and prompt engineering.</p></li><li><p>Retrieval-Augmented Generation—RAG—and AI agents.</p></li><li><p>n8n, Make, Power Automate, Zapier, or similar automation platforms.</p></li><li><p>AutoCAD, Revit, BIM, Primavera P6, Tekla, SolidWorks, and document-control systems.</p></li><li><p>Experience in contracting, construction, manufacturing, industrial, engineering, project-based, or multi-branch companies.</p></li></ul><h2></h2><p></p>

<ul><li>Provide first and second-line support for hardware, software, and networking issues via phone, email, or in person.&nbsp;</li><li>Monitor and maintain computer systems and networks; perform routine software updates, patches, and security checks to ensure system integrity.&nbsp;</li><li>Manage user accounts, permissions, and access rights (AD/O365), including the full onboarding process for new hires with necessary hardware and software.&nbsp;</li><li>Diagnose and resolve complex issues with desktops, laptops, printers, mobile devices, and other peripherals. Support the maintenance of server systems, cloud environments (Office 365, Azure), and ensuring stable network connectivity.&nbsp;</li><li>Maintain accurate records of IT issues (Ticketing system), solutions, and a detailed inventory of IT assets and software licenses.&nbsp;</li><li>Provide basic training and guidance to non-technical staff on using IT tools, best security practices, and applications.&nbsp;</li><li>Adhere to all HSE policies.</li></ul>

<p></p><ul><li><p><strong>Responsibilities:</strong></p><ul><li><p>Develop, execute, and maintain comprehensive <strong>test cases</strong> to identify defects and ensure product quality.</p></li><li><p>Perform thorough <strong>manual testing</strong> across various platforms and environments.</p></li><li><p>Accurately document and track software defects and enhancements using bug reporting tools.</p></li><li><p>Collaborate closely with development and product teams to understand requirements and ensure testability.</p></li><li><p>Participate in all phases of the <strong>Software Development Life Cycle (SDLC)</strong>, from planning to release.</p></li><li><p>Contribute to the continuous improvement of our QA processes and methodologies.</p></li></ul></li><li><p><strong>Skills/Technologies:</strong> You'll hone your expertise in <strong>QA</strong> and <strong>Quality Assurance</strong> best practices, test case creation, bug reporting, and various testing techniques. This role is perfect for expanding your foundational understanding of software testing.</p></li><li><p><strong>Growth Opportunities:</strong> As an <strong>Entry Level</strong> specialist, you'll benefit from mentorship, continuous learning, and clear pathways for career progression within our IT/Software Development and Engineering teams. We are committed to fostering your professional development.</p></li><li><p><strong>Team/Culture:</strong> Join a supportive, on-site team in Sharqia, Egypt, that values collaboration, innovation, and a shared commitment to quality. We believe in empowering our employees and celebrating collective achievements.</p></li><li><p><strong>Impact:</strong> Your work will directly influence the reliability and user satisfaction of our products, playing a critical role in our reputation and market success. Be a guardian of quality and a champion for our users!</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p><strong>Required Skills:</strong></p></li></ul><ul><li><p>Basic understanding of the <strong>Software Development Life Cycle (SDLC)</strong>.</p></li><li><p>Excellent <strong>Communication Skills</strong>, both written and verbal.</p></li><li><p>Exceptional <strong>Attention to Detail</strong> and a meticulous approach to problem-solving.</p></li><li><p>Strong <strong>Critical Thinking</strong> abilities to identify potential issues.</p></li><li><p>Effective <strong>Time Management</strong> skills to handle multiple tasks efficiently.</p></li></ul><ul><li><p><strong>Experience Requirements:</strong></p><ul><li><p>0-2 years of relevant experience in Quality Assurance or a related field. Recent graduates with a passion for quality are highly encouraged to apply!</p></li></ul></li><li><p><strong>Career Level Expectations:</strong></p><ul><li><p>This is an exciting <strong>Entry Level</strong> opportunity designed for individuals eager to learn, grow, and contribute meaningfully from day one.</p></li></ul></li></ul><p></p>

<p>&nbsp;</p><p>&nbsp;</p><p>Meeting with the technology manager to determine application requirements.</p><p>Analyzing system requirements and performing the development tasks.&nbsp;</p><p>&nbsp;Writing scalable code using Oracle PL/SQL&nbsp;</p><p>Reviewing and debugging. Oracle applications.&nbsp;</p><p>&nbsp;Deploying functional programs, and applications.&nbsp;</p><p>Drafting software and application operating procedures with the standard software documentation.&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p>

<p>• Proficiency in Microsoft Office, especially Excel.<br>• Familiarity with ERP systems and accounting software is preferred.<br>• Ability to prepare and review journal entries, invoices, and financial records.</p>

<ul><li><p>Provide technical support for hardware, software, and network-related issues.</p></li><li><p>Install, configure, and maintain computers, printers, and other IT equipment.</p></li><li><p>Troubleshoot Windows operating systems and Microsoft 365 applications.</p></li><li><p>Support users with technical issues and ensure timely resolution.</p></li><li><p>Assist in maintaining network connectivity and IT infrastructure.</p></li><li><p>Document technical issues and solutions.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field.</p></li><li><p>1–3 years of experience in Technical Support / IT.</p></li><li><p>Good knowledge of Windows OS, Microsoft 365, Networking, and Hardware/Software Troubleshooting.</p></li><li><p>Strong communication and problem-solving skills.</p></li><li><p>Ability to work independently and as part of a team.</p></li></ul><h3>Job Details</h3><ul><li><p><strong>Location:</strong> 10th of Ramadan City</p></li><li><p><strong>Experience:</strong> 1–3 Years</p></li><li><p><strong>Career Level:</strong> Experienced (Non-Manager)</p></li><li><p><strong>Employment Type:</strong> Full Time</p></li></ul><p></p>

<p>Our Group is seeking an experienced <strong>IT Manager</strong> to lead the company's Information Technology function and ensure the availability, security, and continuous improvement of all IT systems and infrastructure.</p><p></p><h3>Key Responsibilities</h3><ul><li><p>Develop and implement the company's IT strategy in alignment with business objectives.</p></li><li><p>Manage and maintain IT infrastructure, including servers, networks, storage, hardware, software, and communication systems.</p></li><li><p>Ensure data security, cybersecurity, backup, and disaster recovery plans are effectively implemented.</p></li><li><p>Oversee ERP systems and business applications, ensuring optimal performance and continuous improvement.</p></li><li><p>Lead the IT team, assign responsibilities, monitor performance, and support employee development.</p></li><li><p>Manage IT operations across all company locations, ensuring high system availability and timely technical support.</p></li><li><p>Prepare and control the IT department budget while optimizing technology investments.</p></li><li><p>Manage relationships with IT vendors, software providers, internet service providers, and telecommunications companies.</p></li><li><p>Monitor and maintain CCTV systems, IP cameras, DVR/NVR devices, and network connectivity.</p></li><li><p>Coordinate with internal departments to identify technology needs and deliver effective IT solutions.</p></li><li><p>Establish IT policies, procedures, and standards to ensure compliance, security, and operational efficiency.</p></li><li><p>Ensure preventive maintenance plans are implemented for all IT assets and infrastructure.</p></li></ul><p></p><p><strong>Requirements</strong></p><h2>Qualifications &amp; Experience</h2><ul><li><p>Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related field.</p></li><li><p>MBA or postgraduate qualification in Information Technology, Information Systems, or Business Administration is a plus.</p></li><li><p>Minimum <strong>10 years of experience</strong> in Information Technology, including at least <strong>5 years</strong> in a managerial or leadership role.</p></li><li><p>Experience in a manufacturing or industrial environment is highly preferred.</p></li><li><p>Proven experience managing enterprise IT infrastructure, networks, servers, and business applications.</p></li><li><p>Good command of English (written and spoken).</p></li></ul><p></p><h2>Technical Requirements</h2><ul><li><p>Strong knowledge of <strong>Windows Server, Active Directory, DNS, DHCP, TCP/IP, VLAN, and VPN</strong>.</p></li><li><p>Experience with <strong>network administration</strong>, firewalls, routers, switches, wireless infrastructure, and network security.</p></li><li><p>Strong understanding of <strong>cybersecurity, data protection, backup, disaster recovery, and business continuity planning</strong>.</p></li><li><p>Experience managing <strong>ERP systems</strong> and enterprise business applications.</p></li><li><p>Experience with <strong>Microsoft 365, Azure, or other cloud technologies</strong> is preferred.</p></li><li><p>Experience with virtualization technologies such as <strong>VMware</strong> or <strong>Hyper-V</strong>.</p></li><li><p>Knowledge of <strong>SQL Server</strong> and database administration is an advantage.</p></li><li><p>Experience with <strong>CCTV systems, IP cameras, DVR/NVR devices</strong>, and network connectivity.</p></li><li><p>Experience managing <strong>IT vendors, service providers, software licenses, and technology procurement</strong>.</p></li><li><p>Ability to manage IT assets, preventive maintenance plans, and IT support operations.</p></li></ul><p></p><h2>Skills &amp; Competencies</h2><ul><li><p>Strong leadership and people management skills.</p></li><li><p>Strategic planning and organizational skills.</p></li><li><p>Project management and execution.</p></li><li><p>Analytical thinking and problem-solving abilities.</p></li><li><p>Excellent communication and stakeholder management skills.</p></li><li><p>Strong decision-making and prioritization skills.</p></li><li><p>Budget planning and cost control.</p></li><li><p>Vendor management and negotiation skills.</p></li><li><p>Ability to work under pressure and manage multiple priorities.</p></li><li><p>Continuous improvement mindset with a strong focus on service quality and operational excellence.</p></li></ul><p></p>

<p>Key Responsibilities<br>▪️ Install, configure, and support Windows/Linux servers and network devices.<br>▪️ Monitor systems, troubleshoot issues, and ensure smooth operation.<br>▪️ Manage user accounts, permissions, and access using Active Directory.<br>▪️ Administer Exchange email, antivirus, backups, and disaster recovery.<br>▪️ Maintain IT asset documentation, respond to alerts, and protect data security.<br>▪️ Provide technical support and resolve hardware/software/network incidents.<br>&nbsp;</p>

<ul><li><p>Maintain and reconcile general ledger accounts.</p></li><li><p>Manage accounts payable and receivable.</p></li><li><p>Assist in budgeting and forecasting.</p></li><li><p>Ensure compliance with local tax laws and accounting standards.</p></li><li><p>Maintain accurate financial records and documentation.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in accounting, Finance, or related field.</p></li><li><p>1–3 years of accounting experience.</p></li><li><p>Proficiency in accounting software.</p></li><li><p>Working hours: 9 AM to 5 PM.</p></li><li><p>Days off: 2 Days off.</p></li><li><p>&nbsp;Work location: 10th of Ramdan.</p></li><li><p>Males only.</p></li></ul><p></p>

<ul><li><p>Oversee daily warehouse activities, including receiving, storing, and shipping of products.</p></li><li><p>Supervise and coordinate the activities of warehouse staff.</p></li><li><p>Ensure inventory accuracy through regular audits and cycle counts.</p></li><li><p>Implement and enforce safety and security procedures.</p></li><li><p>Maintain the cleanliness and organization of the warehouse.</p></li><li><p>Coordinate with other departments to ensure timely order fulfillment.</p></li><li><p>Train and evaluate warehouse employees.</p></li><li><p>Monitor performance metrics and implement improvements as needed.</p></li><li><p>Handle administrative tasks such as scheduling, reporting, and documentation.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>bachelor's degree.</p></li><li><p>Minimum of 5 years of experience in warehouse operations.</p></li><li><p>Previous experience as a warehouse supervisor.</p></li><li><p>Strong working knowledge of warehouse operations and management.</p></li><li><p>Proficiency in Microsoft Office and data entry software.</p></li></ul><p></p>

<p><strong>Job Summary</strong></p><p>Gest for Metals is seeking a Mold Design Engineer to join our innovative engineering team. You’ll design and optimize molds for high-pressure die casting and metal forming, ensuring top performance, durability, and cost efficiency. Your work will directly impact product quality, production speed, and customer satisfaction.</p><p></p><p><strong>Job Responsibilities</strong></p><ul><li><p>Design and develop molds using CAD software (SolidWorks, AutoCAD).</p></li><li><p>Conduct mold flow analysis to ensure optimal performance.</p></li><li><p>Collaborate with production and quality teams to meet manufacturing requirements.</p></li></ul><p>Oversee mold manufacturing, assembly, and testing.</p><ul><li><p>Improve existing molds to enhance quality and reduce downtime.</p></li></ul><p></p><p>Requirements</p><p>Bachelor’s degree in Mechanical Engineering or related field.</p><p>3+ years’ experience in mold design (die casting, injection molding, or metal forming).</p><p>Proficiency in CAD tools; mold flow analysis experience is a plus.</p><p>Strong problem-solving skills and attention to detail.</p>

<ul><li><p>Oversee the company's full accounting operations and prepare financial statements</p></li><li><p>Manage all tax files (VAT, income tax, withholding tax, and other applicable taxes)</p></li><li><p>Directly liaise with the Egyptian Tax Authority, including attending committees and tax audits</p></li><li><p>Prepare monthly, quarterly, and annual tax returns and ensure timely legal submission</p></li><li><p>Monitor updates and amendments to Egyptian tax laws and ensure full company compliance</p></li><li><p>Manage and supervise the accounting team</p></li><li><p>Coordinate with external auditors and accounting/audit firms</p></li><li><p>Provide periodic reports to senior management on the company's financial and tax position</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Commerce – Accounting major (or equivalent)</p></li><li><p>Minimum 5–10 years of accounting experience, with substantial, specialized experience in Egyptian taxation</p></li><li><p>Prior experience in a managerial/supervisory role (Department Manager level or equivalent)</p></li><li><p>Strong command of current Egyptian tax laws and the e-invoicing system</p></li><li><p>CMA certification or a Tax Diploma is a plus</p></li><li><p>Advanced proficiency in accounting software (SAP / Oracle or similar) and Excel</p></li><li><p>Strong leadership, analytical skills, and high attention to detail</p></li></ul><p></p>

<ul><li><p>Oversee the preparation of LV panel designs, single-line diagrams, wiring diagrams, and general arrangements.</p></li><li><p>Review and approve technical drawings, calculations, and material specifications.</p></li><li><p>Review and improve design processes, templates, and workflows to enhance efficiency and quality.</p></li><li><p>Ensure designs comply with IEC standards, client specifications, and safety regulations.</p></li><li><p>Provide guidance on design challenges and complex technical issues.</p></li><li><p>Supervise and coordinate the activities of the LV panel design team, providing technical guidance and support.</p></li><li><p>Allocate workload, monitor progress, and ensure project deadlines and milestones are met.</p></li><li><p>Perform technical calculations, component selection, and design validation as needed.</p></li><li><p>Serve as the main point of contact for technical clarifications and design-related discussions with clients and consultants.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Electrical Engineering or a related field.</p></li><li><p>Minimum 6-8 years of experience in LV panel design, with at least 2 years in a leadership or senior role.</p></li><li><p>Strong technical expertise in LV electrical systems and design software (e.g., AutoCAD, EPLAN).</p></li><li><p>Excellent leadership and team management abilities.</p></li><li><p>Effective communication and coordination skills.</p></li><li><p>Strong problem-solving and decision-making capability.</p></li><li><p>High attention to detail and commitment to quality.</p></li></ul><p></p>

<h2><strong>Job Description</strong></h2><p>Lead the electrical and instrumentation maintenance team, overseeing preventive and corrective maintenance activities.</p><p>Develop and implement maintenance strategies for electrical systems and control instruments to ensure continuous equipment operation.</p><p>Monitor the performance of electrical systems and take necessary measures to enhance efficiency and reliability.</p><p>Supervise the installation and upgrades of electrical and automation equipment according to engineering standards.</p><p>Diagnose and repair electrical and instrumentation faults promptly to minimize downtime.</p><p>Ensure compliance with electrical safety regulations, environmental standards, and industry codes.</p><p>Collaborate with production, maintenance, and engineering teams to optimize plant operations.</p><p>Prepare technical and administrative reports on electrical system performance and maintenance activities.</p><p>Train and develop the technical team on the latest technologies and advancements in electrical and automation systems.<br>&nbsp;</p><p><strong>Requirements</strong></p><h2><strong>Job Requirements</strong></h2><p>Bachelor's degree in Electrical Engineering, Electronics, Industrial Automation, or a related field.</p><p>Proven experience in managing electrical and instrumentation systems within a glass manufacturing or similar industrial environment.</p><p>Experience in preventive and predictive maintenance of electrical and automation systems.</p><p>Leadership skills with the ability to manage and develop a technical team effectively.</p><p>Strong analytical and problem-solving skills in diagnosing electrical issues.</p><p>Knowledge of electrical safety standards and industrial power regulations.</p><p>Proficiency in maintenance management software and Microsoft Office applications.</p><p></p>

<p>We are looking for a detail-oriented and experienced Warehouse Supervisor to oversee daily warehouse operations in the yarn and textile sector. The successful candidate will be responsible for managing inventory, supervising warehouse staff, and ensuring efficient storage, handling, and dispatch of yarn and textile products.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Supervise and coordinate all warehouse activities, including receiving, storing, and dispatching materials.</p></li><li><p>Ensure proper storage of yarn, raw materials, and finished textile goods to maintain quality standards.</p></li><li><p>Monitor inventory levels and conduct regular stock checks and audits.</p></li><li><p>Maintain accurate records using ERP or warehouse management systems.</p></li><li><p>Coordinate with production, planning, and logistics teams for smooth material flow.</p></li><li><p>Ensure timely loading and unloading of goods.</p></li><li><p>Implement and enforce health, safety, and housekeeping standards.</p></li><li><p>Train, supervise, and evaluate warehouse staff performance.</p></li><li><p>Optimize warehouse layout and processes for maximum efficiency.</p></li><li><p>Investigate and resolve discrepancies in inventory or shipments.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree or diploma in Logistics, Supply Chain, Business Administration, or a related field.</p></li><li><p>Minimum of 3–7 years of experience in warehouse operations, preferably in the yarn or textile industry.</p></li><li><p>Strong knowledge of inventory management and warehouse procedures.</p></li><li><p>Experience with ERP systems or warehouse management software.</p></li><li><p>Good leadership and team management skills.</p></li><li><p>Strong organizational and problem-solving abilities.</p></li><li><p>Ability to work under pressure and handle multiple tasks.</p></li><li><p>Knowledge of safety regulations and best practices.</p></li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li><p>Experience handling yarn, fabrics, or textile raw materials.</p></li><li><p>Familiarity with barcode systems and inventory tracking tools.</p></li><li><p>Basic computer skills, especially in MS Excel.</p></li></ul><p></p>

<ul><li><p>Address and resolve escalated customer inquiries, complaints, and service disruptions promptly.</p></li><li><p>Provide accurate information about electricity services, tariffs, and billing procedures.</p></li><li><p>Ensure timely communication during outages and restoration updates.</p></li><li><p>Act as a point of contact for complex or high-profile customer cases</p></li><li><p>Develop and implement customer service standards and best practices.</p></li></ul><ul><li><p>Monitor and analyze customer feedback to improve processes and service delivery.</p></li><li><p>Ensure compliance with company policies and regulatory requirements.</p></li></ul><ul><li><p>Work closely with technical teams to resolve service issues and ensure clear communication with customers.</p></li><li><p>Collaborate with billing and metering departments to address disputes or discrepancies.</p></li></ul><ul><li><p>Prepare detailed reports on customer service metrics, including response times, resolution rates, and customer satisfaction.</p></li><li><p>Identify trends and recommend improvements based on data analysis.</p></li><li><p>Follow up report showing updated customer situation</p></li></ul><ul><li><p>Utilize CRM (Customer Relationship Management) tools to document and track customer interactions.</p></li><li><p>Advocate for technology upgrades to enhance the customer experience.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in any field</p></li><li><p>5+ years in customer service, preferably in the utilities or electricity sector.</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Problem-solving and conflict resolution abilities.</p></li><li><p>Knowledge of electricity distribution processes and regulations.</p></li><li><p>Proficiency in CRM software and office applications.</p></li><li><p>Leadership and team management experience.</p></li><li><p>Ability to build client relationships easily</p></li><li><p>Analytical skills and problem-solving skills</p></li><li><p>Presentation skills</p></li><li><p>Customer-focused mindset.</p></li><li><p>Ability to handle high-pressure situations effectively.</p></li><li><p>Analytical thinking and attention to detail.</p></li><li><p>Commitment to service excellence and continuous improvement.</p></li><li><p>Excellent at Microsoft office</p></li></ul><p></p>

<ul><li><p>Engage with customers in-store to understand their needs and recommend suitable Apple products, solutions, and accessories.</p></li><li><p>Deliver hands-on product demonstrations that showcase key features and benefits to enhance the customer experience.</p></li><li><p>Maintain up-to-date knowledge of Apple products, software, and promotions to provide accurate information and advice.</p></li><li><p>Assist customers with product selection, financing options, and after-sales support to ensure a seamless buying journey.</p></li><li><p>Achieve individual and store sales targets through proactive customer engagement and upselling techniques.</p></li><li><p>Handle customer inquiries, resolve issues, and ensure high levels of customer satisfaction.</p></li><li><p>Participate in ongoing training sessions to stay current with the latest Apple technologies and retail best practices.</p></li><li><p>Support store merchandising, inventory management, and visual displays to create an inviting shopping environment.</p></li><li><p>Collaborate with team members to organize in-store events, product launches, and promotional activities.</p></li><li><p>Accurately process sales transactions and maintain records in accordance with company policies.</p></li></ul><p><strong>What will we provide?</strong></p><ul><li><p><strong>&nbsp;</strong>Competitive Salary (Lead market )</p></li><li><p>Attractive Commission and Incentives</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>From 0 to 1 year of experience in sales, retail, or customer service roles.</p></li><li><p>Maximum age 28</p></li><li><p>Excellent communication and interpersonal skills with a customer-centric approach.</p></li><li><p>Strong interest in technology, particularly Apple products and solutions.</p></li><li><p>Ability to quickly learn and convey technical information to customers.</p></li><li><p>Demonstrated ability to work effectively in a fast-paced, team-oriented environment.</p></li><li><p>Flexibility to work on-site and adapt to varying schedules, including weekends and holidays.</p></li><li><p>Goal-oriented mindset with a drive to achieve and exceed sales targets.</p></li><li><p>Very good English</p></li></ul><p></p>

<p>&nbsp;</p><ul><li><strong>Responsibilities:</strong><ul><li><strong>Drive Aggressive Sales Growth:</strong> Consistently meet and exceed ambitious sales targets by identifying new opportunities and expanding existing accounts within the Sharqia market.</li><li><strong>Forge Strong Client Relationships:</strong> Act as the primary point of contact for key accounts, building and maintaining strong, long-term relationships through exceptional customer service and proactive engagement.</li><li><strong>Strategic Market Penetration:</strong> Develop and execute localized sales strategies that leverage market insights and competitive analysis to capture new business.</li><li><strong>Account Management Excellence:</strong> Oversee the full sales cycle from lead generation to closing, ensuring client satisfaction and repeat business.</li><li><strong>Inspire and Lead:</strong> Potentially mentor junior sales professionals, fostering a collaborative and high-performing sales culture.</li></ul></li><li><strong>Skills &amp; Technologies:</strong> This role demands a mastery of <strong>Sales</strong> methodologies, a commitment to superior <strong>Customer Service</strong>, and a relentless focus on <strong>Sales Target Achievement</strong>. Proficiency in <strong>Account Management</strong>, <strong>Client Relationship Management</strong>, and <strong>Negotiation</strong> is crucial. Experience with <strong>CRM Software</strong> and strong analytical skills for <strong>Market Analysis</strong> and <strong>Strategic Planning</strong> will set you apart.</li><li><strong>Growth Opportunities:</strong> As a key leader in our Sharqia operations, you'll have the opportunity to shape regional sales strategies, expand your leadership capabilities, and contribute significantly to our company's overall success, paving the way for advanced managerial roles.</li><li><strong>Team &amp; Culture:</strong> Join a passionate and results-driven team committed to excellence and innovation. We foster a supportive environment where initiative is celebrated, and success is a collective achievement.</li><li><strong>Impact:</strong> Your contributions will directly influence our market share, customer loyalty, and ultimately, our business expansion within the critical Sharqia region, making a tangible impact on our bottom line.</li></ul>

<p>Are you ready to elevate your career and become a pivotal part of a thriving team? We are searching for an exceptional <strong>Customer Service&nbsp;</strong> to join our dynamic on-site team in <strong>Sharqia, Egypt</strong>. This isn't just a job; it's an opportunity to shape customer experiences and drive success through your expertise and passion.</p><p><strong>Overview:</strong> As a Customer Service Engineer, you will be the face of our commitment to excellence, providing unparalleled support and technical solutions to our valued clients. Your role will be critical in ensuring customer satisfaction, building strong relationships, and contributing to our reputation for outstanding service in Sharqia and beyond.</p><ul><li><strong>Responsibilities:</strong></li><li><strong>Provide expert technical support</strong> and guidance to customers, resolving complex issues with efficiency and professionalism.</li><li><strong>Proactively engage with clients</strong> to understand their needs, offering solutions that enhance their experience and satisfaction.</li><li><strong>Manage and prioritize a diverse range of customer inquiries</strong>, ensuring timely and effective resolution.</li><li><strong>Collaborate closely with sales and technical teams</strong> to identify opportunities for improvement and deliver integrated solutions.</li><li><strong>Document customer interactions and technical solutions</strong> meticulously, contributing to our knowledge base.</li><li><strong>Conduct product demonstrations and training sessions</strong> for customers as needed, showcasing our innovative offerings.</li></ul><p><strong>Skills &amp; Technologies:</strong> You will leverage your strong foundation in <strong>Customer Service, Customer Support, and Customer Care</strong>, combined with your technical acumen. Experience with <strong>CRM software</strong> and excellent <strong>Troubleshooting</strong> abilities are key to success in this role. Your proficiency in <strong>Problem-Solving</strong> and <strong>Client Relationship Management</strong> will be essential.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. This role offers significant opportunities to expand your technical skills, take on new challenges, and grow into leadership positions within our customer service and technical departments. You will have access to continuous learning and development resources.</p><p><strong>Team &amp; Culture:</strong> Join a collaborative and supportive team where your contributions are valued, and your voice is heard. We foster a culture of innovation, mutual respect, and a shared commitment to delivering exceptional results. Our on-site environment in Sharqia encourages strong team bonds and effective collaboration.</p><p><strong>Impact:</strong> Your work will directly impact customer loyalty, product adoption, and overall business growth. You will be instrumental in maintaining our high standards of service and ensuring our customers feel supported and successful with our products and services.</p>