وظائف مدير العمليات - الجيزة مصر

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Senior Manager - Leasing, Sponsorship and Partnerships is a key leadership role responsible for identifying and developing diverse revenue streams for the Giza Plateau. This includes the development of strategic sponsorship opportunities, creating, and overseeing all commercial leasing activities. This strategic position is vital for enhancing the financial performance and operational excellence of one of the world's most iconic heritage sites.</p><p>Key Responsibilities:</p><p>Sponsorship:</p><ul><li>Develop and implement a comprehensive commercial strategy aimed at diversifying and significantly increasing revenue streams for the Giza Plateau.</li><li>Identify, evaluate, and pursue new and innovative income-generating opportunities aligned with the site's brand, cultural significance, and visitor experience objectives.</li><li>Design and execute a sponsorship strategy to attract local, national, and international corporations and organizations.</li><li>Identify and prospect potential sponsors whose brand values align with the Giza Plateau.</li><li>Develop tiered sponsorship packages offering compelling benefits and visibility.</li><li>Lead negotiations, draft proposals, and finalize sponsorship agreements in collaboration with legal counsel.</li><li>Cultivate and maintain strong, long-term relationships with sponsors, ensuring effective communication and fulfillment of all contractual obligations.</li><li>Oversee the activation of sponsorships and monitor their impact and ROI.</li></ul><p>Leasing:</p><ul><li>Develop and execute a strategic leasing plan to optimize the use of available commercial spaces across the Giza Plateau, maximizing rental income and tenant quality.</li><li>Identify, attract, and secure suitable tenants (e.g., food &amp; beverage, retail, services) that align with the overall visitor experience strategy and brand standards.</li><li>Proactively manage lease renewals, conduct timely rent reviews in accordance with agreements.</li><li>Lead lease negotiations, prepare lease agreements, and manage all aspects of the tenant relationship, in coordination with legal advisors.</li><li>Collaborate closely with internal departments, including Operations, Marketing, Finance, Security, and Curatorial/Historical teams, to ensure alignment of commercial activities with overall site objectives.</li></ul><p>Strategic Partnerships &amp; Alliances :</p><ul><li>Execute a comprehensive business development and partnership framework focused on growth, revenue diversification, and market visibility.</li><li>Establish and maintain strong, productive relationships with external corporate partners, clients, and private sector stakeholders.</li><li>Proactively identify, evaluate, and structure opportunities for long-term strategic alliances, joint ventures, and co-branded initiatives that add value to the destination's commercial spaces.</li><li>Manage the full partnership lifecycle from prospecting, creating tailored pitches, and initial drafts to final execution, performance tracking, and renewal.</li><li>Secure and manage targeted commercial arrangements with key local and international ecosystems, including surrounding hotels, schools, hospitals, and entertainment providers.</li><li>Set, plan, and oversee all commercial on-ground activations, product/service innovations, and joint promotional campaigns within the commercial areas.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Marketing, Finance, Real Estate, Commerce, or a related field.</li><li>Minimum of 12 years of progressive senior-level experience in commercial management, with a strong focus on revenue generation, sponsorship development, retail management, and leasing.</li><li>Exceptional negotiation, influencing, and contract management skills.</li><li>Strong analytical and problem-solving skills with the ability to think creatively.</li><li>Strong financial literacy, budgeting, forecasting, and analytical skills.</li><li>Fluent English is a must.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an innovative and goal-oriented Learning &amp; Development Manager to join our dynamic team in 6th of October City, Egypt. As a key member of our Human Resources department, you will be responsible for developing and implementing strategic learning initiatives that drive organizational growth and employee performance.</p><p>Design and execute a comprehensive annual Learning &amp; Development strategy aligned with organizational objectives and industry best practices</p><p>Conduct thorough training needs analyses across all departments to identify skill gaps and development opportunities</p><p>Develop and deliver engaging training programs that enhance employee skills, performance, and career growth</p><p>Implement and manage a Learning Management System (LMS) to streamline training delivery and track employee progress</p><p>Collaborate with department heads to create tailored development plans and succession strategies</p><p>Facilitate leadership development programs to nurture high-potential employees and strengthen the organization's talent pipeline</p><p>Measure and analyze the effectiveness of training initiatives, providing regular reports on key performance indicators</p><p>Stay current with industry trends and innovative learning methodologies to continuously improve our L&amp;D offerings</p><p>Foster a culture of continuous learning and development throughout the organization</p><p>Manage the L&amp;D budget, ensuring cost-effective allocation of resources for maximum impact</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Human Resources, Organizational Development, or a related field; Master's degree preferred</li><li>Minimum of 6 years of experience in Learning &amp; Development, with at least 2-3 years in a managerial role</li><li>Proven track record of designing and implementing successful L&amp;D strategies in a corporate environment</li><li>Strong knowledge of adult learning principles, instructional design, and training methodologies</li><li>Excellent facilitation, coaching, and presentation skills</li><li>Proficiency in Learning Management Systems (LMS) and e-learning authoring tools</li><li>Certification in Learning &amp; Development or Training (e.g., ATD, CPLP) is highly desirable</li><li>Outstanding written and verbal communication skills in English; additional languages are a plus</li><li>Demonstrated ability to lead and inspire multicultural teams</li><li>Strong analytical and problem-solving skills with a data-driven approach to decision-making</li><li>Proficiency in Microsoft Office Suite and relevant HR/L&amp;D software</li><li>Ability to work effectively in a fast-paced, dynamic environment</li><li>Excellent project management and organizational skills</li><li>Passion for continuous learning and staying updated on industry trends and best practices</li></ul><p></p></section>

<p><strong>Unleash Your Digital Prowess as a Social Media Manager in Giza, Egypt!</strong></p><p>Are you a visionary social media expert with a passion for crafting captivating digital experiences? We're seeking an experienced and dynamic <strong>Social Media Manager</strong> to join our vibrant marketing team on-site in Giza. This is your chance to lead innovative campaigns, drive significant brand growth, and make a tangible impact in a fast-paced and exciting environment. We're looking for someone who breathes digital, understands the power of connection, and is ready to elevate our online presence to new heights.</p><ul><li><strong>Overview:</strong> As our Social Media Manager, you will be at the forefront of our digital communication, shaping our brand's voice and expanding our reach across all major social platforms. You'll be instrumental in developing and executing strategies that resonate with our audience and achieve our marketing objectives.</li><li><strong>Responsibilities:</strong><ul><li>Develop, implement, and manage comprehensive social media strategies aligned with overall business goals.</li><li>Create, curate, and manage engaging content (text, image, video) that captures attention and drives interaction.</li><li>Oversee and optimize digital advertising campaigns, with a strong focus on Facebook Ads and other key platforms.</li><li>Monitor, analyze, and report on social media performance, providing actionable insights for continuous improvement.</li><li>Stay abreast of the latest social media trends, tools, and best practices to ensure our strategies remain cutting-edge.</li><li>Collaborate with cross-functional teams to ensure brand consistency and integrated campaign execution.</li><li>Manage community engagement, fostering positive interactions and building a strong online presence.</li></ul></li><li><strong>Skills/Technologies:</strong> This role demands expertise in <strong>Social Media Marketing, Digital Advertising, Facebook Ads, Social Media Strategy, Content Creation, and Performance Analytics</strong>. You'll leverage your proficiency in various social media management tools and platforms to execute impactful campaigns.</li><li><strong>Growth Opportunities:</strong> We are committed to your professional development. You'll have ample opportunities to expand your leadership skills, delve into advanced digital marketing techniques, and contribute to high-level strategic planning. We believe in nurturing talent and providing clear pathways for career advancement within our growing organization.</li><li><strong>Team/Culture:</strong> Join a collaborative and innovative marketing team where creativity is celebrated, and ideas are encouraged. We foster a supportive environment where every team member's contribution is valued, and collective success is our driving force. Located on-site in the vibrant city of Giza, Egypt, you'll be part of a dynamic and engaging workplace.</li><li><strong>Impact:</strong> Your work will directly influence our brand's visibility, customer engagement, and ultimately, our business growth. You'll play a pivotal role in shaping our digital identity and connecting with our audience in meaningful ways.</li></ul><p><strong>Requirements</strong></p><ul><li><strong>Experience That Excites Us:</strong> We're searching for an <strong>Experienced</strong> professional with <strong>3-7 years</strong> of proven success in social media management and digital marketing. You've navigated the evolving landscape of social media and delivered impactful results.</li><li><strong>Skills That Set You Apart:</strong><ul><li>Demonstrable expertise in <strong>Social Media, Marketing, Digital Marketing, and Digital Advertising</strong>.</li><li>Profound understanding and hands-on experience with <strong>Facebook Ads</strong> and <strong>Facebook Marketing</strong>.</li><li>A strategic mind capable of developing and executing robust <strong>Social Media Strategies</strong>.</li><li>Proficiency in <strong>Advertising Media</strong> and campaign management.</li><li>Strong grasp of <strong>Content Creation</strong>, analytics, and performance reporting.</li><li>Exceptional <strong>Communication</strong> and interpersonal skills.</li><li>Proven ability to drive <strong>Brand Awareness</strong> and engagement.</li></ul></li><li><strong>Career Level Expectations:</strong> This role is designed for an experienced individual ready to take ownership, lead initiatives, and contribute significantly to our marketing objectives. We're looking for someone who is proactive, results-oriented, and passionate about the digital space.</li></ul>

<p>We are hiring Software Testing Manager who will help us in improving the overall testing practices of the organization to achieve better outcomes for our customers.</p><p>Responsibilities :</p><ul><li>Drive manual and automated test planning &amp; strategy and implement QC standards.</li><li>Assist the development team in implementing and executing manual/automated tests based on the agreed-upon acceptance criteria.</li><li>Lead, guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites</li><li>Defect analysis and logging defects and feature improvements into our tracking system and seeing each one through to completion</li><li>Responsible to ensure that any areas not covered by automated tests are validated via alternate mechanisms.</li><li>Documenting, escalating, and help mitigate areas of high-risk for mission-critical systems.</li><li>Active Participation in determining acceptance criteria of new features as well as changes.</li><li>Determine appropriate test &amp; deployment strategy for changes, including new features and architecture changes.</li><li>Strong adherent to agile principles and practices.</li><li>Understands the importance of data insofar as to analyze reported issues, inform severity and impact of defects, understand edge cases, and inform the priority of tests.</li><li>Write and supervise the technical product testing plan with clear timing.</li></ul><p>Requirements :</p><ul><li>Minimum 15 years of experience with at least 5 years proven experience as a director.</li><li>BC.S in Computer Science or a related discipline.</li><li>Certified ISTQB and Software test automation knowledge is a must.</li><li>Advanced knowledge of SDLC, SQL, IIS and TFS .</li><li>Advanced knowledge of Software Testing theories and practices, Leadership.</li><li>Excellent Communication and leadership skills.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum 15 years of experience with at least 5 years proven experience as a director. BC.S in Computer Science or a related discipline. Certified ISTQB and Software test automation knowledge is a must. Advanced knowledge of SDLC, SQL, IIS and TFS . Advanced knowledge of Software Testing theories and practices, Leadership. Excellent Communication and leadership skills.</p>

<p>Join Us</p><p>At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><p>What you ll do</p><p>Lead the Business Analysis function for FinTech products and services, managing a team of business analysts and acting as the key link between business and technology teams. Drive business requirements analysis, roadmap planning, and solution definition to ensure successful delivery of strategic initiatives aligned with company objectives. Collaborate closely with architecture, technical, finance, and external partners to define business needs, develop requirements and user stories, support Agile delivery, and ensure end-to-end realization of business benefits across product development initiatives.</p><p>Who you are</p><p>Role: Managing a team of business analysts for fintech products and services. Provide consultation service for Business Units with the support of the Architecture and Technical Domain teams. Actively participate in the IT business roadmap planning activities, by supporting the business departments in creating a feasible roadmap that is in alignment with the company s strategy and main goals. Ensures E2E responsibility for the business goals to be met by the project s deliverables. Understands the requirement and provides technical background information on the existing capabilities. Collect business goals and agree on the deliverable benefits of the requirements to provide best concept and solution for a requirement. Actively cooperates with contacts both within Technology (local, regional, global) internal and external SPOCs. Interacts with Solution Architects and Technical domains / testing team during the project lifecycle to achieve best solution for the company. Supports the Agile methodology by identifying developments suitable for squad operation. Creates Request For Proposal /EPIC/User Story material. Coordinate and collaborate with internal and external stakeholders to elicit functional requirements, flowcharts, modelling those requirements in an organized manner Provide coaching and institutional knowledge to all stakeholders to ensure that all relevant information is understood and explainable. Work closely with finance /Insights team to reach to best reporting model. Maintain all product development plan [Technical and business ] with internal and external vendors.</p><p>Not a perfect fit?</p><p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p>What's in it for you</p><p>Core competencies, knowledge, and experience:</p><ul><li>6+ years in business analysis or equivalent</li><li>Excellent knowledge of the agile methodology</li><li>Excellent knowledge of the banking sector (Wallets, Payments &amp; Banking products)</li><li>Proven experience in eliciting requirements</li><li>Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools</li><li>Strong written and verbal communication skills including technical writing skills in English</li><li>Strong project management skills and multitasking.</li><li>Certified Scrum Product Owner (CSPO), PSPO, Certified SAFe Product Owner (PO)) is plus</li><li>Ability to write concise and clear</li><li>Ability to lead and actively participate in team and client meetings</li></ul><p>Must have technical/professional qualifications:</p><ul><li>Engineering graduate</li><li>Ability to learn new technologies quickly and efficiently</li><li>Excellent communication skills, both written and verbal,</li><li>Excellent time management with a strong sense of urgency.</li><li>Strong relationship building skills.</li><li>Innovative and decision-making skills</li><li>Conflict management.</li></ul><p>Who we are</p><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>6+ years in business analysis or equivalent</li><li>Excellent knowledge of the agile methodology</li><li>Excellent knowledge of the banking sector (Wallets, Payments &amp; Banking products)</li><li>Proven experience in eliciting requirements</li><li>Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools</li><li>Strong written and verbal communication skills including technical writing skills in English</li><li>Strong project management skills and multitasking.</li><li>Certified Scrum Product Owner (CSPO), PSPO, Certified SAFe Product Owner (PO)) is plus</li><li>Ability to write concise and clear</li><li>Ability to lead and actively participate in team and client meetings</li><li>Engineering graduate</li><li>Ability to learn new technologies quickly and efficiently</li><li>Excellent communication skills, both written and verbal,</li><li>Excellent time management with a strong sense of urgency.</li><li>Strong relationship building skills.</li><li>Innovative and decision-making skills</li><li>Conflict management.</li></ul>

<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 2</li><li> Shift system: Morning only</li><li>Benefits: health insurance, social insurance, overtime</li></ul>

Experience in accounts management and auditing from 5 to 15 years<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: morning only</li><li>Benefits: health insurance, social insurance, overtime</li></ul>

About the company: Mediatex Electronics Industries is a leading company in the field of electrical and electronic devices, specialized in manufacturing and selling electrical appliances. We believe in innovation and quality and aim to attract a distinguished Customer Service Manager to join our team. - Previous experience in maintenance centers or electrical appliance companies - Benefits of work: - Competitive salaries - Social insurance - Private medical insurance - Official holidays - Annual vacations - Transportation for employees. - Weekly rest: Friday and Saturday - Daily work hours: from 8:30 AM to 5:30 PM Responsibilities and job duties: -- Excellent communication skills. - Problem-solving and decision-making skills. - Experience in dealing with Customer Relationship Management systems and performance reports. - Mastery of negotiation, problem solving and customer satisfaction skills - Developing strategies to improve customer satisfaction. - Analyzing customer feedback and complaints to take corrective actions. - Creating and updating customer databases. - Preparing periodic reports on key performance indicators (KPIs) - First-contact problem-solving rate - Customer satisfaction rate (CSAT/NPS) - Managing the Customer Service team and supervising staff performance and developing their skills. - Following up on maintenance requests and ensuring rapid response and service quality. - Coordinating between Customer Service and Sales and Maintenance teams to ensure customer satisfaction. - Establishing and continuously developing Customer Service policies and procedures. - Training Customer Service staff on new products and handling mechanisms. - Monitoring spare parts inventory related to maintenance requests. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social insurance, transportation allowance, overtime</li></ul>

Achieving sales targets by attracting new clients, retaining current customers, promoting translation services, and building strong relationships with clients.<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: morning only</li><li>Benefits: overtime</li></ul>

Job details- The company is an agent for (Etisalat Misr). <br>- Inside sales and customer service representatives with at least one year of experience.<br>- Work at the company branches (Etisalat branches) in Cairo, Giza, and metro stations.<br>- Salary (basic 3600 EGP) (commission 3600 EGP) + incentives&nbsp;<br>- Shifts: morning shift starting at 8:30 AM (morning shift) and evening shift starting at 3:00 PM<br>- Branch determined based on place of residence.<br><strong>Requirements: </strong><br>- Mandatory military service status for males.<br>- Intermediate level in English.<br>- Higher qualification.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">*<p> </p><div> <p> </p> <p>Internal<span> </span> </p> </div> <br> <strong> <u>Job Purpose:</u> </strong> <p></p> <p>To lead and coach a group of top-notch customer insights analysts who are responsible to provide the bank with a better understanding of its customer base using advanced analytics techniques.</p> <p> <strong> <u>Job Description:</u> </strong> </p> <p> <strong> <u>Roles and Responsibilities</u> </strong> </p> <p>1.Help build and lead a strong Customer Insights team to deliver world-class data products</p> <p>2.Manage development of data resources, gather requirements, organize resources, and support data product launches</p> <p>3.Work with the various bank stakeholders to ensure that the Customer Insights team is focused on the most valuable analytics opportunities</p> <p>4.Collaborate with stakeholders, data engineering and others to shape a shared, data-driven strategic vision across the bank</p> <p>5.Find out patterns and analyse customer behaviour to address business problems and generate actionable insights.</p> <p>6.Creatively implement / identify appropriate measurement methodologies to understand and assess the performance of different marketing activities (e.g. campaigns, product launch...etc) and their impact on customers.</p> <p>7.Execute advanced analytics through different customer behaviour analysis techniques, to drive customer value</p> <p>8.Analyse customer data, through advanced analytics techniques, to identify trends, patterns, and causal analysis to drive business value creation</p> <p>9.Interpret and translate large and complex datasets into concise easy-to-use insights.</p> <p>10.Manage the strategic partnerships with Business and Data Engineering teams to solve business problems and identify opportunities for building ready for use data products</p> <p>11.Strategically manage the communication of results, insights and data-driven recommendations to stakeholders and executive leadership</p> <p> <strong>Policies, Processes and Procedures</strong> </p> <p>12.Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner</p> <p> <strong>Day-to-day Operations</strong> </p> <p>13.Implement the day-to-day operations assigned for the Analytics &amp; Data Management department to ensure compliance with the established standards and procedures</p> <p> <strong>Supervision</strong> </p> <p>14.Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures</p> <p> <strong>Compliance</strong> </p> <p>15.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">*</p><p> <strong> <u>Qualifications &amp; Experience:</u> </strong> </p> <ul> <li>Bachelor s Degree with strong academic performance in a quantitative field (Computer Science, Statistics/Mathematics, Actuarial Science, Operations Research, Industrial Engineering etc.)</li> <li>Master's or PhD Degree in a quantitative or business field is a plus</li> <li>5-8 years of previous work experience in customer insights or advanced analytics related job</li> <li>3+ years of prior leadership experience</li> <li> <p>Experience in banking industry would be a plus</p> <p> </p> </li> </ul> <p> <strong> <u>Skills:</u> </strong> <br> Highly motivated team leader with strong leadership skills<br> Excellent verbal, written communication and presentation skills<br> Good leadership and project management skills with experience in leading large projects<br> Strong quantitative analytical capabilities combined with experience in dealing with large and/or complex data<br> Advanced knowledge and hands-on experience in advanced analytics and sampling techniques <br> Fair knowledge of programming languages for statistical analysis (SQL/R/Python are preferred)<br> Excellent user of Microsoft Excel<br> Attention to detail, strong computational and critical thinking skills<br> Ability to present complex information in simple terms with clear recommendations <br> Outstanding data interpretation skills and attention to detail<br> Ability to work in a fast paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities<br> Problem solver with a can do attitude<br> Knowledge of visualization tools (Tableau, etc...) is a plus<br> </p> <p> </p><p></p></section>

<p></p><ul><li><p>Oversee and manage the daily operations of the accounting department.</p></li><li><p>Supervise and support the accounting team, ensuring accuracy and efficiency.</p></li><li><p>Prepare and review monthly, quarterly, and annual financial statements.</p></li><li><p>Monitor the company's financial performance and ensure accurate financial reporting.</p></li><li><p>Ensure compliance with accounting standards, tax regulations, and company policies.</p></li><li><p>Manage accounts payable, accounts receivable, general ledger, and bank reconciliations.</p></li><li><p>Prepare budgets, financial forecasts, and cash flow reports.</p></li><li><p>Coordinate with external auditors and regulatory authorities during audits.</p></li><li><p>Analyze financial data and provide recommendations to support business decisions.</p></li><li><p>Develop and improve accounting processes and internal controls.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support and manage the damaged parcel process across Bosta's network by reviewing reported damage cases, ensuring proper classification and documentation, coordinating with operational stakeholders, and helping drive initiatives that reduce parcel damage and improve handling practices. Job Code : Incremental 2026OPER-150</p><p>Key Responsibilities</p><ul><li>Review damaged parcel cases submitted by hub teams and assess supporting evidence, including photos and incident details.</li><li>Approve or reject damage claims according to established guidelines and policies.</li><li>Classify damaged parcels based on damage type and severity.</li><li>Determine and coordinate the appropriate next steps for damaged parcels, including disposal, return, recovery, or further investigation.</li><li>Act as the main point of contact for damage-related inquiries from Hub Supervisors, Area Managers, Investigations, and other operational stakeholders.</li><li>Train and support hub teams on proper damage reporting procedures, documentation standards, and photo requirements.</li><li>Follow up with hubs to ensure timely and accurate submission of damage cases.</li><li>Maintain accurate records of all damage cases and decisions.damage trends and highlight recurring issues to relevant stakeholders.</li><li>Support root cause investigations and recommend actions to reduce future damage incidents.</li><li>Collaborate with Commercial and Operations teams to identify opportunities to improve packaging, handling, and operational processes.</li><li>Prepare regular reports on damage volumes, classifications, and trends.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>0 2 years of experience in Operations, Logistics, Supply Chain, Quality, or a related field.</li><li>Fresh graduates are encouraged to apply.</li><li>Strong attention to detail and ability to make objective decisions.</li><li>Good analytical and problem-solving skills.</li><li>Strong communication and stakeholder management abilities.</li><li>Proficiency in Excel or Google Sheets.</li></ul><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p><p></p></section>