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<h2>Full Job Description</h2><h2>Position</h2><p><strong>Customer Support Specialist (f/m/d)</strong></p><p>We're looking for a Customer Support Specialist (f/m/d) to join our fully remote team. You'll be the first point of contact for our customers — German-speaking property management companies using our software. If you're tech-savvy, empathetic, and get satisfaction from actually solving problems rather than just forwarding tickets, this role is for you.</p><p><strong>German fluency is a hard requirement for this role.</strong></p><h2>What You'll Do</h2><ul><li>Handle customer inquiries and support requests via email and WhatsApp — reliably and with a personal touch.</li><li>Troubleshoot issues in our software and guide customers to solutions.</li><li>Document recurring issues and help build out our internal knowledge base.</li><li>Join screen-sharing sessions with customers when a problem needs hands-on attention.</li><li>Coordinate with our development team to escalate and resolve bugs or product issues.</li><li>Help new customers get started and feel comfortable with the product.</li></ul><h2>What We're Looking For</h2><ul><li>Native or fluent German — written and spoken (essential).</li><li>Experience in customer support, ideally in a SaaS, IT or helpdesk environment.</li><li>Tech-savvy and comfortable learning new software quickly — you don't need a manual for every tool.</li><li>Structured, reliable, and able to manage multiple open cases at once.</li><li>You work autonomously and take full ownership of your tasks.</li><li>Bonus: Hands-on IT experience of any kind — whether it's scripting, automation, self-hosted tools, web apps, Linux, or server administration. If you can fix things yourself instead of just passing them on, that's a huge plus.</li></ul><h2>About Us</h2><p>We are a German automation agency turned into a SaaS company with our product <strong>hausverwalter.ai</strong> — an AI-first platform built specifically for German property management companies. Most property managers work with 5–10 software tools daily. We're building a single platform to replace them all, with AI agents handling the routine work automatically.</p><p>What makes this role unique: the software our customers use for support is the same software we're building ourselves. You'll be close to the product and the team.</p><p>For a closer look at what we're building, check out our YouTube channel — heads up, it's in German.</p><p>The role is fully remote — though you're always welcome to drop by our office in Worms, Germany.</p><h2>Salary</h2><p><strong>$750 – $1500 per month before taxes</strong>, depending on experience. There will be room for growth in the years ahead.</p><h2>What We Offer</h2><ul><li>100% remote work.</li><li>Very flexible working hours.</li><li>Permanent employment contract in your country of residence through our partner Deel (Employer of Record).</li><li>A product that our customers are genuinely excited about.</li><li>Focus on real work, not long meetings.</li><li>Job security: every hire is aimed at long-term employment.</li><li>Strong career prospects as we grow the team.</li></ul><p>If a long-term remote position at a structured, growing company sounds like what you're after, we'd be glad to receive your application.</p><h2>Requirements</h2><ul><li>Native or fluent German — written and spoken (hard requirement).</li><li>2+ years of experience in customer support, ideally in a SaaS, IT or helpdesk environment.</li><li>Tech-savvy and comfortable picking up new software quickly — you don't need a manual for every tool.</li><li>Technical understanding and strong problem-solving skills — you find solutions, not just workarounds.</li><li>You work autonomously and take full ownership of your tasks.</li><li>Comfortable working under performance pressure.</li><li>Quick on the uptake and a disciplined approach to your work.</li><li>Bonus: Hands-on IT experience of any kind — scripting, automation, self-hosted tools, Linux, web apps, server administration. If you can fix things yourself instead of just passing them on, that's a big plus.</li></ul>

<h2>Full Job Description</h2><h2>About the Job</h2><h3>Reserve Your Next Flight To A Wonderful Career Opportunity: Join Our Newest Flight</h3><p>Embark on a rewarding career journey with us! We're seeking enthusiastic, Crew Members to join our vibrant team and make a real impact on our global platform. If you're ready for a challenge and a chance to shine, we want to hear from you.</p><h2>What We're Looking For</h2><ul><li>Interpersonal &amp; Handling Skills.</li><li>Exceptional English fluency (written and spoken).</li><li>A keen eye for detail and organizational prowess.</li><li>The ability to thrive in a fast-paced, customer-centric environment.</li><li>Team spirit and adaptability to 24/7 rotational shifts.</li></ul><h2>What We Offer</h2><ul><li>Market-Leading Compensation: We offer the absolute highest net salary in the market, recognizing your talent and dedication.</li><li>Extensive Perks: Generous overnight allowances, KPI-driven incentives, provided transportation, and comprehensive social and medical benefits.</li><li>Rapid Growth: Benefit from fully paid training, accelerated promotion opportunities, and ongoing career development.</li><li>Access to cutting edge technology.</li><li>Fun company events.</li></ul><h2>Apply Now</h2><p>Ready to take the leap? Join us!</p>

Job description:We are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for managing and strengthening client relationships while ensuring the successful delivery of marketing and creative solutions. You will oversee day-to-day client operations, drive revenue growth, identify new business opportunities, and ensure exceptional service delivery. Working closely with the Customer Success Director, you will play a key role in enhancing customer satisfaction, increasing client retention, and delivering operational excellence across a portfolio of clients. Key Responsibilities Build, manage, and maintain strong long-term client relationships. Act as the primary point of contact for clients, ensuring exceptional customer service. Manage the end-to-end delivery of client projects, ensuring they are completed On Time and In Full (OTIF). Coordinate with internal teams including Creative, Print, POS, Promotional Merchandise, and Operations to deliver high-quality solutions. Identify opportunities for account growth, upselling, and cross-selling to drive organic revenue. Monitor customer satisfaction and proactively resolve issues to improve the overall client experience. Track and report on key performance indicators including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Customer Lifetime Value (CLV), revenue, and profitability. Ensure operational efficiency through effective planning, scheduling, reporting, and process management. Conduct market research to identify trends, innovation opportunities, and client needs. Support risk management and ensure compliance with company policies and contractual requirements. Collaborate with internal stakeholders to ensure seamless communication and successful project execution. Requirements Qualifications Bachelor's degree in Business Administration, Marketing, Communications, Project Management, or a related field. Experience Minimum of 3 years' experience in Customer Success, Account Management, Client Services, Marketing Operations, or a similar client-facing role. Experience within a marketing, creative agency, print, branding, promotional merchandise, or related environment is highly advantageous. Skills & Competencies Excellent relationship management and communication skills. Strong project coordination and organizational abilities. Customer-centric mindset with a passion for delivering exceptional service. Commercial awareness with the ability to identify growth opportunities. Strong problem-solving and decision-making skills. Ability to manage multiple projects in a fast-paced environment. Proficiency in Microsoft Office and CRM/project management systems. Strong attention to detail and reporting skills. What Success Looks Like Success in this role will be measured by:High customer satisfaction (CSAT). Strong Net Promoter Score (NPS). Increased Customer Lifetime Value (CLV). On-Time, In-Full (OTIF) project delivery. Client retention and account growth. Revenue growth and profitability. Operational efficiency and effective stakeholder collaboration. Ability to commute/relocate:Maadi: Reliably commute or planning to relocate before starting work (Required)<br>Ready to join us? Send your CV to careers@pointgroup.biz.

Company Description Elevate (YC W22) is a financial technology company offering USD accounts to remote workers around the world.<br>Role Description This is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing customer support to Elevate's customers, and will need to analyze and resolve customer issues promptly through phone calls, emails, etc. to ensure customer satisfaction. The Customer Support Specialist will also need to work collaboratively with other teams to ensure that customer feedback is communicated effectively and issues are resolved efficiently.<br>Qualifications• Proven experience (1-2 years) in a customer support role, ideally in the fintech or Saa S industry.• Must be fluent in English with excellent written and verbal communication skills.• Strong problem-solving and troubleshooting abilities.• Ability to work well in a team environment• Ability to learn quickly and adapt to new technologies.• Patience, empathy, and a positive attitude.

We're Hiring: English Customer Service Specialists | New Cairo Join Sutherland Healthcare Solutions and become part of a global team dedicated to delivering exceptional customer experiences. What We're Looking For:• Strong communication skills• Grads only • level of English (b2-c1) • Excellent problem-solving and interpersonal skills Willingness to work on-site in New Cairo on a full-time schedule, including potential shifts or weekends as required.

Lead Conversion:Contact and qualify CRM leads via calls, emails, and meetings to introduce Nawy Unlocked's services Schedule and conduct follow-ups to nurture prospects through the sales pipeline Proposal Development:Assist in preparing and issuing financial proposals tailored to client needs (e.g., property valuation, investment plans) Project Support:Work closely with Customer Acquisition Managers to execute ongoing projects, including client onboarding and portfolio management Conduct site visits to assess properties and build client trust, when needed Documentation:Prepare and review contracts, power of attorney (POA) documents, and transaction records Maintain organized digital records of client interactions and agreements Market Intelligence:Provide insights on client preferences and market trends to refine acquisition strategies<br><br>Requirements<br><br><br><br>Experience: 2-3 years in client acquisition, sales, or account management Industry Preference: Background in architecture, real estate, or financial services is a strong plus Skills:Proficiency in CRM tools Strong negotiation and relationship-building abilities Mobility: Willingness to conduct occasional site visits

Company Description Kiwe is a financial services company focused on providing accessible, secure, and user-friendly digital payment solutions. The company aims to simplify how individuals and businesses manage everyday payments, transfers, and financial interactions. Kiwe leverages technology to offer convenient services that fit modern lifestyles. Team members join a growing organization that values innovation, customer trust, and seamless user experiences.<br>Day to day Responsibilities Support customers across digital channels, including chat and email, with some outbound calls when needed. Handle customer inquiries related to fintech services, accounts, transactions, and app usage. Resolve customer complaints professionally while managing expectations and providing accurate follow-ups. De-escalate challenging situations with empathy, clarity, and ownership. Troubleshoot basic technical, account-related, or transaction-related issues. Escalate complex cases to the relevant internal teams when required. Maintain high customer satisfaction and service quality standards. Document customer interactions accurately and update internal systems or ticketing tools. Manage multiple customer cases simultaneously while maintaining attention to detail and response quality.<br>Requirements Strong customer support and customer service skills. English level B1 or above. Excellent written and verbal communication skills in English and Arabic. Customer-oriented mindset with strong problem-solving skills. Ability to handle inquiries in a professional, respectful, and empathetic manner. Ability to manage expectations, de-escalate difficult situations, and follow up on open issues. Basic troubleshooting skills for technical, account-related, or service-related issues. Good computer skills and comfort using digital communication tools, support tools, or ticketing systems. Strong organizational skills, attention to detail, and ability to multitask. Ability to work in a fast-paced, customer-facing environment. Flexibility to work rotational shifts and 2 rotational days off. Comfortable working in a hybrid setup in Cairo, Egypt, with reliable internet connectivity for remote work. Previous customer support experience is a plus. Previous experience in fintech, banking, financial services, or e-commerce is an advantage. Diploma or bachelor’s degree in a relevant field, or equivalent practical experience.

Company Description Tabby | تابي is a leading financial technology company empowering millions of people across the Middle East to stay in control of their spending and get more value from their money. Over 50,000 global brands and small businesses, including SHEIN, Amazon, Adidas, IKEA, H&M, Samsung, and Noon, use Tabby’s flexible payment solutions to accelerate growth and build customer loyalty online and in stores. Headquartered in Riyadh, Tabby currently serves customers in Saudi Arabia, the UAE, and Kuwait, with a growing regional footprint. The company has achieved an implied valuation of $4.5 billion, reflecting its strong market position and rapid growth. Tabby offers a dynamic environment for people interested in financial technology, customer experience, and innovation. Role Description The Customer Support Agent role at Tabby | تابي is a full-time, on-site position based in Cairo. The person in this role will handle incoming customer inquiries through various channels, provide clear and accurate information about Tabby’s products and services, and resolve issues in a timely manner. Day-to-day tasks include troubleshooting account and payment-related problems, documenting interactions in the support system, and following up to ensure customer satisfaction. The Customer Support Agent will collaborate with internal teams to escalate complex cases, share feedback on recurring issues, and contribute to improving support processes. This role requires consistent, professional communication and a strong focus on delivering a positive customer experience. Qualifications Strong customer-facing skills, including Customer Support and Customer Service experience. Ability to maintain high Customer Satisfaction through empathetic, solution-focused interactions. Clear and professional Communication skills, both written and verbal, in English; Arabic language skills are an advantage. Proven Troubleshooting abilities for resolving technical or account-related issues. Comfort using ticketing tools, CRM systems, and standard office software. Previous experience in fintech, banking, or e-commerce customer support is beneficial. Ability to work in shifts, including evenings or weekends, as needed to support customers. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is a plus.<br><br>What We Offer:???? Salary Package: 25,000 EGP (Basic + Language Allowance)???? KPIs: Up to 10,500 EGP???? Transportation Allowance: 5,000 EGP⭐ Loyalty Bonus Program<br>???? Location: The Greek Campus – Downtown Cairo???? Latest shift: Ends at 11:00 PM<br>???? How to Apply<br>Whats App:???? https://wa.me/201225796360<br>Application Form:???? https://lnkd.in/dh2SJsHR

We are looking for a motivated and ambitious Customer acquisition Executive to join our team in Nasr City The role involves generating leads, communicating with potential clients, building strong relationships, and supporting business growth through achieving monthly targets.<br>Requirements:<br>6 months of sales experience Very good command of English Strong communication & negotiation skills Graduates only Must own a laptop<br>Benefits: Attractive salary + commission Social insurance Career growth opportunities

About Lucidya<br><br>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.<br><br>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary Natural Language Understanding (NLU) capabilities developed entirely in-house and trained on millions of multilingual conversations. Our platform empowers marketing, customer support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.<br><br>Why This Role Matters<br><br>At Lucidya, customer support is more than answering tickets - it's a critical part of the customer experience. As we scale our global customer base and move towards 24/7 support coverage, we're building a world-class support function that delivers fast, knowledgeable, and proactive service.<br><br>As a Customer Support Specialist, you'll be the first point of contact for our customers, helping them resolve issues, navigate the platform, and ensuring every interaction leaves a positive impression. You'll work closely with our Technical Support and Engineering teams, troubleshooting problems, escalating complex issues when needed, and helping us continuously improve the customer experience.<br><br>Your ability to communicate clearly, solve problems efficiently, and build trust with customers will have a direct impact on customer satisfaction and retention.<br><br>What You'll Do<br><br>Serve as the first point of contact for customer inquiries across multiple channels, including live chat, email, and our ticketing platform Deliver exceptional customer support in both Arabic and English Investigate, troubleshoot, and resolve customer issues independently wherever possible Perform initial debugging and quality checks before escalating technical issues to the Technical Support team Accurately document customer interactions, troubleshooting steps, and resolutions within our ticketing system Manage customer expectations by providing clear updates, timelines, and proactive communication throughout the support process Collaborate closely with Technical Support and Engineering to ensure timely issue resolution Contribute to maintaining and improving internal knowledge base articles and support documentation Identify recurring customer issues and share feedback to improve product quality and support processes Participate in quality assurance reviews and continuously improve service standards Support our evolving 24/7 customer support operation through a rotational shift schedule, including evenings and weekends<br><br>What Success Looks Like<br><br>Within your first 90 days, you'll:<br><br>Develop a strong understanding of the Lucidya platform, products, and customer workflows Become confident navigating our support tools and internal processes Successfully manage customer inquiries independently Demonstrate strong product knowledge and effective troubleshooting skills Build productive working relationships with Technical Support and Engineering teams Consistently achieve key customer support metrics, including First Response Time (FRT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT)<br><br>Requirements<br><br>Who You Are<br><br>2+ years of experience in a Customer Support Specialist, Customer Support Agent, or similar customer-facing support role Current experience supporting customers in a Saa S environment (required) B2B Saa S experience is strongly preferred Fluent in both Arabic and English, with excellent written and verbal communication skills Comfortable explaining technical concepts to non-technical customers Strong problem-solving and analytical skills with the ability to troubleshoot customer issues independently Experience working with support and collaboration tools such as Intercom, Jira, CRM platforms, or similar ticketing systems Comfortable working across multiple systems and managing several customer conversations simultaneously Highly organized, customer-focused, and able to thrive in a fast-paced environment Bachelor's degree or equivalent qualification<br><br>Nice to Have<br><br>Experience supporting enterprise or government customers Familiarity with customer engagement, social listening, or customer experience platforms Experience contributing to knowledge bases or process documentation Exposure to QA processes or customer support performance metrics<br><br>Why You'll Love Working Here<br><br>Join one of the region's leading AI-native technology companies Work alongside talented teams building products used by leading enterprises and government organizations Help shape a growing Customer Support function with opportunities to influence processes and best practices Remote-first working environment Continuous learning and career development opportunities Collaborative, inclusive, and high-performance culture where your impact is visible<br><br>Hiring Process<br><br>Talent Acquisition Screening Hiring Manager Interview Practical Assessment (if applicable) Final Interview Offer

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focused on delivering high-value, innovative customer service solutions. The company customizes its outsourcing services to meet each client’s unique business needs, allowing clients to focus on their core operations while better serving their own customers. With global coverage and strong cultural awareness, ETISAL International combines industry best practices with advanced technologies to provide first-class quality and increased value for its partners. The organization is committed to transparency, flexibility, integrity, and a passion for service, consistently working to enhance management and operational standards and exceed client expectations. Role Description The Morning Shift Customer Support Agent is a full-time, on-site role based in Cairo. The agent will handle incoming customer inquiries via phone, email, or chat, provide accurate information about products and services, and resolve issues in a timely and professional manner. Daily responsibilities include logging and updating customer interactions in the system, following established support procedures, and escalating complex cases to appropriate teams when needed. The role also involves meeting performance targets, adhering to quality and compliance guidelines, and contributing to a positive, customer-focused work environment during morning operating hours. Qualifications Candidates should possess strong communication and active listening skills, with the ability to interact clearly and professionally in spoken and written en_US. Candidates should possess customer service and problem-solving skills, including the ability to handle inquiries, manage complaints, and find effective resolutions. Candidates should possess basic computer and typing skills, with comfort using CRM or call-center software and navigating multiple systems while assisting customers. Candidates should possess time management and organizational skills, with the ability to manage high call volumes and prioritize tasks during morning shifts. Candidates should possess adaptability and teamwork skills, including the ability to follow procedures, accept feedback, and collaborate with colleagues and supervisors. Previous experience in customer support, call centers, or BPO environments is beneficial. High school diploma or equivalent is required; additional education in business, communication, or related fields is an advantage. Willingness to work on-site in Cairo and commit to full-time morning shift schedules is required.

Key Responsibilities:<br>Develop and implement customer care strategies, policies, and service standards. Define, monitor, and improve SLAs, KPIs, and customer satisfaction metrics. Lead, coach, and develop the Customer Care team to achieve performance objectives. Manage CRM operations, ensuring accurate customer data and reporting. Oversee customer inquiries, complaints, and escalations, ensuring timely resolution. Analyze customer feedback and service trends to identify improvement opportunities. Prepare management reports and dashboards on service performance. Collaborate with Sales, Projects, Construction, Property Management, Finance, Legal, and Handover teams. Manage critical customer escalations and stakeholder communications. Develop customer communication plans for updates and service notifications. Drive customer experience and continuous improvement initiatives. Ensure compliance with company policies, procedures, and data integrity standards. Support customer handover and post-handover activities. Contribute to departmental planning, budgeting, and strategic initiatives.<br>Required Qualifications:Bachelor's degree in Business Administration, Marketing, Management, Communications, or a related field. Professional certifications in Customer Experience (CX), CRM, Customer Service Management, or Project Management are preferred.8–10 years of experience in Customer Care, Customer Experience, Customer Service, or CRM, including at least 2–3 years in a leadership role.<br>Required Skills:Strong knowledge of customer care and customer experience management. Experience with CRM platforms and customer service technologies. Expertise in complaint management and escalation handling. Leadership, coaching, and team development. Stakeholder management and cross-functional collaboration. Strong analytical, reporting, and problem-solving skills. Excellent communication, negotiation, and presentation abilities. Advanced Microsoft Office proficiency. Ability to manage multiple priorities under pressure. Fluency in English and Arabic (written and spoken).

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, focused on delivering high value-based, innovative customer experience solutions. The organization designs customized outsourcing services that help clients address their unique business needs and stay focused on their core operations. With global coverage and a strong understanding of diverse cultures, ETISAL International applies industry best practices and advanced technologies to support clients across various sectors. The company emphasizes transparency, flexibility, integrity, and a passion to serve, consistently working to exceed client expectations. ETISAL International also values human capital and strives to provide first-class quality that enhances the value of clients and their customers. Role Description The Customer Support Agent (English account) is a full-time hybrid role based in Cairo, Egypt, with some work-from-home flexibility. The agent will handle inbound and outbound customer interactions in English via phone, email, chat, or other channels, providing accurate information and resolving inquiries and issues in a timely manner. Day-to-day responsibilities include troubleshooting basic technical or service-related problems, documenting all interactions in the system, and following established procedures and service-level agreements. The agent will work to maintain high levels of customer satisfaction by actively listening, showing empathy, and ensuring clear communication. The role also involves collaborating with team members and supervisors, escalating complex cases when necessary, and contributing to continuous improvement of support processes. Qualifications Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction. Excellent Communication skills in English, both spoken and written. Ability to perform basic Troubleshooting and follow structured problem-solving steps. High level of professionalism, patience, and empathy when dealing with diverse customers. Ability to work in a fast-paced, shift-based environment and meet performance targets. Basic computer literacy and ability to learn new systems and tools quickly. Previous experience in call centers, BPO, or customer support roles is an advantage. High school diploma or equivalent; a university degree in any field is a plus.

Role Description<br>This is a full-time on-site role for a Customer Service Associate based in New Cairo. The Customer Service Associate will handle customer inquiries, provide efficient support and solutions, and ensure a positive customer experience. Day-to-day responsibilities include managing customer interactions via phone, resolving concerns effectively, and maintaining high standards of professionalism and communication.<br>Qualifications<br>- English Fluency. University graduate.- Customer Support and Customer Service skills to handle inquiries and deliver excellent assistance.- Customer Satisfaction and Customer Experience abilities to enhance client relationships and address feedback constructively.- Strong phone etiquette and communication skills to manage interactions with professionalism and efficiency.- Problem-solving abilities and multitasking capabilities.- Proficiency in relevant software and CRM tools; prior customer service experience is a plus.<br>Benefits- Highest net salary in the market.- Overnight allowance.- Transportation provided.- Medical & Social insurance provided.- Fully paid professional training.- KPIs bonus guaranteed first 3 months.

Duties & Responsibilities:<br>Handle customers’ requests/inquiries related to their accounts ,products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction. Marketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue. Providing professional, and high quality service that meet customers’ requirements and exceeds their expectations. Promote & sell bank products/services to achieve the yearly set targets.<br>Job Requirements:<br> Bachelor degree in business administration or finance. Minimum 1 year experience in banking . Strong orientation for sales and services. Fluency in English. Sufficient knowledge of bank's products, services, rules & regulations. Computer Literacy. Excellent communication & interpersonal skills.

ITXPROS is looking for a Customer Support Expert, a customer service advisor who is often a client’s primary point of contact. Your duties and responsibilities include answering and managing incoming calls and customer service inquiries via Whats App, text messages, and live chat; identifying and assessing customer needs and coordinating with your colleagues in different departments to achieve customer satisfaction.<br>Job Title: Customer Support Representative Job Type: Full-time Supervisor: VP of Customer Support – Customer Support Team Leader Reporting To: VP of Customer Support – Customer Support Team Leader Place of Performance: Office-based (New Cairo).<br>About our company:ITXPROS is a Digital Dentistry company currently focused on implant-guided surgery. We are based in the United States and operating from Cairo, Egypt. The company specializes in Implant Treatment planning & CAD/CAM designing to help dentists and dental labs with their surgical & dental procedures, so we all work to draw a perfect smile on each patient! At ITXPROS, we are family, team & partners. We believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make an impact on the future.<br>Responsibilities:• Respond to inquiries – over the phone, via email, and through the live chat from the staff and clients.• Follow up on missing items required for the progression of client orders (cases).• Make outbound calls depending on client case requirements.• Build a strong relationship with clients to ensure their satisfaction.• Follow up with clients on surgeries and cases after fulfillment.• Upload files needed for cases from clients’ PCs.• Basic Troubleshooting of planning software.• Monitor case flow and identify show stoppers.• Communicate client needs to the corresponding teams.• Report any issues found by analyzing the workflow, aiming for enhancements.• Learn and understand the products and services that the company provides.• Learn and understand our internal workflow and case life cycle in detail.• Document useful information about technical issues and important insights that could be gathered from discussions with clients.• Share feature requests and effective workarounds with team members• Inform customers about new features and functionalities• Train clients on the company’s workflow and digital tools.<br>Qualifications and Skills:• Fluency in spoken and written English is a must.• Bachelor’s Degree.• Available to work in night shift is a must (5PM to 2AM)• Military service exemption or completion.• Time management skills.• Excellent communication skills.• Multitasking.• Attention to detail.• Outgoing and proactive qualities.• Basic computer and Microsoft Office knowledge.<br>Benefits:• Salary, and annual bonuses are paid in US dollars.• Medical and social insurance.• Annual Gym Membership.• Culture - Casual work environment.• Being part of a family of exceptionally talented people.

Teleperformance Egypt is expanding! We are looking for Technical Support Agents to join our elite international Telecom account based in New Cairo. If you have strong English skills and a passion for solving problems, we want you on our team!<br>Requirements• English Level: Strong communication skills (B2–C1 level).• Education: We are inclusive! Open to Graduates, Undergraduates, Gap Year students, and Dropouts.• Skills: Customer-focused, patient, and equipped with good problem-solving skills.• Availability: Willingness to work rotational shifts (Night shift).<br>What We Offer (The Benefits)• Salary: 18,500 EGP (NET).• Transportation: Provided.• Professional Development: Paid training included (no prior technical or telecom experience required).• Security: Social and Medical insurance.• Growth: Real opportunities for career advancement within a global organization.• Work Culture: A vibrant, multinational environment with many additional benefits.<br>Location: New Cairo<br>How to Apply Ready to start? Contact us today for more details or to schedule your interview:???? Whats App: +20 108 002 1480

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</p><br> <p>Could you be the full-time onsite Local Team &amp; Customer Technical Interface Coordinator in Cairo, EG we’re looking for?</p><br> <p><b>Your future role</b></p><br> <p>Take on a new challenge and apply your engineering and technical coordination expertise in a new cutting-edge field. You’ll work alongside dedicated, collaborative, and skilled teammates. You'll serve as a pivotal liaison in our Engineering department, ensuring seamless communication and understanding between our customers and internal stakeholders (such as SER, PI, SC) as well as the remote project development team. Day-to-day, you’ll work closely with teams across the business (Engineering, Product Integration, Supply Chain), organize and lead technical meetings and reviews, and much more.</p><br> <p>We’ll look to you for:</p><br> <ul> <li> <p>Acting as a mediator between the customer, internal stakeholders, and the remote project development team.</p><br> </li> <li> <p>Reporting feasible engineering solutions and QCD decisions to the client within project constraints.</p><br> </li> <li> <p>Tracking, recording, and obtaining official approval for any customer-triggered contract deviations as Variation Orders.</p><br> </li> <li> <p>Proactively addressing potential risks that could affect customer interests.</p><br> </li> <li> <p>Supporting the Commissioning and Validation team during testing and commissioning of the fleet.</p><br> </li> </ul> <p><br> <b>All about you</b></p><br> <p>We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:</p><br> <ul> <li> <p>Experience or understanding of technical project coordination and customer interfacing.</p><br> </li> <li> <p>Familiarity with rail industry standards and safety regulations.</p><br> </li> <li> <p>Strong analytical skills to identify risks and prepare mitigation strategies.</p><br> </li> <li> <p>Capacity to act as a liaison between customers, internal teams, and remote development teams.</p><br> </li> </ul> <p><b>Things you’ll enjoy</b></p><br> <p>Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:</p><br> <ul> <li> <p>Collaborate with transverse teams and helpful colleagues.</p><br> </li> <li> <p>Progress towards becoming a pivotal technical liaison, enhancing project efficiency and customer satisfaction.</p><br> </li> <li> <p>Work with cutting-edge technologies and innovative engineering solutions that meet and exceed customer expectations.</p><br> </li> <li> <p>Benefit from our investment in your development, through award-winning learning.</p><br> </li> </ul> <p>You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!</p><br> <p><br> <b>Important to note</b></p><br> <p>As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.</p><br> </div>

We’re hiring: Customer Success Executive — Arabic Desk<br>Tuition Highway is expanding its TH Customer Success Team, and we are looking for an entry-level Customer Success Executive to support our Arabic-speaking parent community.<br>This role is ideal for someone who is confident, organised, and comfortable speaking with parents in both Arabic and English.<br>You will help parents through the full journey — from their first enquiry to demo scheduling, onboarding, class coordination, follow-ups, and ongoing support.<br>What we are looking for:Fluent Arabic and strong spoken English Clear written communication Calm and professional phone/Whats App manner Ability to follow up properly and keep parents updated Strong ownership, attention to detail, and willingness to learn Interest in education, tutoring, or customer support<br>This is an entry-level role, but we are looking for someone serious, reliable, and comfortable representing Tuition Highway with parents across the GCC and other Arabic-speaking markets. <br>Bachelor’s degree required. BBA, Business, Marketing, Communications, English, or Education graduates will be preferred.<br>As part of the next step, shortlisted candidates will be asked to complete a short AI interview. It can be completed at a convenient time and helps us understand your communication style, confidence, and fit for the role.<br>To apply, please send your CV or apply through the link below.<br>https://recruiter.q9labs.ai/studio/job-post/customer-success-executive-arabic-desk--jh70e758gv9c4khn57ymhx2hgh894rv8<br>#Hiring #Customer Success #Arabic Jobs #EdTech #Remote Jobs #Customer Support #Tuition Highway

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on delivering high value-based, innovative customer solutions. The company specializes in customized, consultative services that address the unique outsourcing needs of each client, enabling them to focus on their core business. With a commitment to global coverage, cultural understanding, and industry best practices, ETISAL International aims to exceed client expectations. The organization values transparency, flexibility, integrity, and a passion for service, while investing in human capital and state-of-the-art technologies to maintain first-class quality. Role Description This is a full-time, on-site Support Agent role based in Cairo, working morning shifts and supporting English-speaking customers. The Support Agent will handle incoming calls, emails, and chats to respond to customer inquiries, resolve issues, and provide accurate information in a courteous and professional manner. Responsibilities include documenting interactions, following standard operating procedures, and escalating complex cases to the appropriate teams when needed. The role also involves following performance and quality guidelines, meeting defined service level targets, and contributing to continuous improvement efforts. Support Agents will collaborate with team leaders and colleagues to maintain a positive, customer-centric environment and ensure consistent service excellence. Qualifications Fluent in English Customer service and problem-solving skills, including active listening, empathy, and the ability to manage difficult or escalated situations calmly. Basic technical proficiency, including comfort using computers, CRM or contact center systems, and common office applications. Time management and organizational skills, with the ability to handle multiple tasks, follow procedures, and meet targets in a fast-paced environment. Previous experience in customer support field at least 3 Months High school diploma or equivalent required; further education in business, communications, or related fields is a plus. Willingness to work morning shifts on-site in Cairo and to participate in training and coaching to continuously improve performance.