وظائف قسم المشتريات - الجيزة مصر

 يفضل من سبق لهم العمل بالمجال الطبي من مستلزمات

المسؤوليات الإشراف على العمليات اليومية داخل مركز الفرز لضمان سير العمل بكفاءة. قيادة وإدارة فريق العمل وتقديم التوجيه والتدريب المستمر. متابعة مؤشرات الأداء وتحليل النتائج واقتراح خطط التحسين. ضمان الالتزام بمعايير الجودة والسلامة أثناء تنفيذ العمليات. المساهمة في حل تحديات العمليات وسلسلة الإمداد من خلال تحليل البيانات وتحسين الإجراءات. التنسيق المستمر مع الإدارات المختلفة لضمان انسيابية العمليات. إعداد ومشاركة تقارير الورديات والتحديثات التشغيلية مع الإدارة. العمل على تحسين كفاءة التشغيل وتقليل الأخطاء ورفع الإنتاجية. المؤهلات المطلوبة خبرة سابقة في إدارة وقيادة فرق العمل. خبرة في التخطيط ومتابعة مؤشرات الأداء (KPIs). القدرة على تحليل البيانات واتخاذ القرارات المبنية على الأرقام. مهارات قوية في حل المشكلات وتحسين العمليات. إجادة استخدام برامج Microsoft Office، وخاصة Excel. يفضل خبرة سابقة في مجال اللوجستيات أو سلاسل الإمداد أو مراكز الفرز. خبرة في تحليل البيانات وتحسين العمليات التشغيلية. <p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 3</li><li>نظام الورديات: مسائية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>

<strong>الوصف الوظيفي:</strong><br>

- مؤهل عالى<br>- من 23 - 30 سنة<br>- خبرة سابقة فى مجال ادارة المخازن<br>- مقر العمل (الحوامدية)<br><br>

المهام اليومية: مسؤول عن استقبال العملاء، والرد على جميع استفساراتهم المتعلقة بالأسعار، ومزايا المنتجات، وأنظمة التقسيط، مع تقديم تجربة بيع احترافية تساعد على تحقيق المبيعات وبناء علاقة جيدة مع العميل. حل مشكلات العملاء وفهم أسبابها، مع العمل على تقديم الحلول المناسبة بشكل سريع واحترافي لضمان رضا العميل وتحسين تجربة الشراء. تنفيذ العملية البيعية بالكامل على النظام، بداية من تسجيل الطلب وحتى إتمام عملية الدفع، مع تحصيل قيمة المبيعات من العملاء سواء كاش، أو عبر بطاقات الدفع، أو من خلال تطبيقات وأنظمة التقسيط المختلفة. استبدال المنتجات التي بها عيوب تصنيع وفقًا لسياسات الشركة، بما يضمن الحفاظ على مستوى الخدمة وتحقيق رضا العملاء. المتابعة المستمرة مع مشرف الفرع بشأن العروض الترويجية وآخر تحديثات أسعار المنتجات بما يدعم العملية البيعية ويعزز فرص تحقيق المبيعات، بالإضافة إلى إخطار مشرف الفرع بالطلبات اللازمة من المنتجات بالمخازن لضمان توافر الأصناف وإتمام الصفقات البيعية بنجاح. <p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 3</li><li>نظام الورديات: صباحية و مسائية</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Description:</strong><br></p> <ul> <li>Creating media plans and media strategy.</li> <li>Developing performance campaigns on multiple ad platforms (search, social, native, display).</li> <li>Help identify target audiences and plan media campaigns.</li> <li>Optimize plans and budgets according to the best media mix.</li> <li>Analyzing business performance with the help of digital tools and reports.</li> <li>Ensure ads are creative and displayed appropriately.</li> <li>Monitor costs and return on ad spend.</li> <li>Create an interactive strategic digital marketing plan.</li> <li>Producing keyword analysis and research.</li> <li>Providing competitive analysis and media reporting.</li> <li>Provide Creative directions for performance creative assets.</li> </ul> <p><br></p><ul> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Requirements:</strong></p> <ul> <li>Bachelors degree in Marketing or related field.</li> <li>3-5 years of Experience as a Performance Media Buyer.</li> <li>Experience in E-Commerce is a Must.</li> <li>Must have a Portfolio</li> <li>Experience developing social media marketing strategies.</li> <li><strong>Experience managing ad accounts with more than 100K/monthly ad spend.</strong></li> <li>Experience working with and developing a marketing plan.</li> <li>Ability to measure the success of campaigns.</li> <li>Highly organized and prepared.</li> <li>Maintain a deep understanding of the brand's business goals and marketing objectives, translating them into digital objectives/strategies.</li> <li>Superb communication and time management skills.</li> <li>Attention to detail and Eager to learn more!</li> <li>Digitally savvy and interested in the digital marketing industry and technologies, i.e. latest Pinterest advancement.</li> <li><strong>Experience with copywriting and performance creatives creation is a HUGE PLUS.</strong></li> </ul><p></p></section>

<ul><li>Plan, launch, manage, and optimize paid advertising campaigns across:<ul><li>Meta Ads (Facebook &amp; Instagram)</li><li>TikTok Ads</li><li>Google Ads</li><li>SEM Campaigns</li><li>Amazon Ads</li><li>Noon Ads</li></ul></li><li>Develop media strategies/plans aligned with business objectives and KPIs</li><li>Manage campaign budgets efficiently to maximize ROAS and conversions</li><li>Perform audience research, targeting, retargeting, and funnel optimization</li><li>Monitor campaign performance daily and provide actionable insights</li><li>Conduct A/B testing for creatives, copy, audiences, and landing pages</li><li>Generate detailed performance reports with insights and recommendations</li><li>Track pixels, conversion APIs, GTM, GA4, and attribution setups</li><li>Coordinate with creative and content teams to improve ad performance</li><li>Stay updated with platform updates, trends, and best practices</li></ul>

<p>You will have the chance to work in the leading showroom for furniture and design in Egypt.</p><p>Working with industry leaders in the furniture industry.</p><p>Work as part of an experienced team that will add value to you.</p><p><strong>Job duties:</strong></p><ul><li><p>Handle all communications with our foreign suppliers.</p></li><li><p>Handle all logistics matters including the shipment of containers from abroad etc...</p></li><li><p>Check all shipping documents and make sure the documents are correctly prepared by our foreign supplier.</p></li><li><p>Handle all shipping documents required from Europe including Eur1 certificate, declaration note etc...</p></li><li><p>Complete our filing system were all emails and offers filled separately.</p></li><li><p>Communicate with our banks for various reasons including following up on our transfers and making sure our paperwork is correct.</p></li><li><p>Handle revising the orders that are sent to our suppliers.</p></li><li><p>Answers all inquiries directed to the office of board of directors and executive management</p></li><li><p>Prepare for and manages all executive and board meetings</p></li><li><p>Keeping all formal records or employees, correspondences and other key documents in an organized manner.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Must have enough knowledge in importing products and clearing containers from the custom-house here in Egypt</p></li><li><p>Excellent written and spoken English is a MUST.</p></li><li><p>Excellent user ability for Microsoft Office.</p></li><li><p>Must be presentable and formal wear is a must.</p></li><li><p>Very good communication skills.</p></li><li><p>You must be trustworthy, as you will be working directly with the top management</p></li><li><p>Working hours from Sunday to Thursday from 9:00 am till 5:00 pm </p></li><li><p>Females only</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <div> <p> <strong>Duties &amp; Responsibilities:</strong> </p> <ol> <li>Identify and qualify suppliers for R&amp;D-specific materials (API, Packaging, lab equipment, and services.)</li> <li>Develop and maintain strong relationships with local and international vendors.</li> <li>Conduct market analysis to ensure competitive pricing and availability.</li> <li>Manage end-to-end procurement cycle for R&amp;D needs, including RFQs, PO creation, and invoice reconciliation, EDA Approvals and Customs clearance Process cooperating with Logistics and financial team.</li> <li>Coordinate with R&amp;D, Quality, and Regulatory teams to align procurement with project timelines and specifications.</li> <li>Ensure accurate documentation and SAP system updates for all transactions.</li> <li>Ensure procurement activities comply with GMP, GDP, and internal SOPs.</li> </ol> <p>Mitigate supply risks by maintaining alternative sourcing strategies and safety stock levels.</p> <ol> <li>Mitigate supply risks by maintaining alternative sourcing strategies and safety stock levels.</li> <li>Support budgeting and cost control initiatives for R&amp;D procurement.</li> <li>Analyze spending data to identify savings opportunities and process improvements.</li> <li>Ensure all procurement activities comply with company policies, quality standards, and legal requirements.</li> <li>Prepare regular reports on purchasing metrics, supplier performance, and cost savings achieved.</li> <li>Job Location: Sixth of October City</li> </ol> <p> <strong>Qualifications:</strong> </p> <ul> <li>B.Sc. degree in Pharmacy, Supply Chain Management, Industrial Engineering or equivalent.</li> <li>4 6 years of procurement experience, with at least 2 years in a supervisory or lead role.</li> <li>Strong negotiation, communication, and analytical skills.</li> <li>Solid knowledge of procurement processes, sourcing strategies, and contract management.</li> <li>Proficiency in ERP systems (SAP, Oracle, or similar).</li> <li>High attention to detail and commitment to compliance.</li> <li>Job Location: 6th of October City</li> </ul> </div> </div></div></section>

<p>Are you ready to build a future, literally? We are seeking a highly motivated and detail-oriented <strong>Purchasing Specialist</strong> to join our dynamic team in <strong>Giza, Egypt</strong>. This is an incredible opportunity for an experienced professional to make a significant impact on our construction projects by ensuring the timely and cost-effective acquisition of materials and services. If you thrive in a fast-paced, on-site environment and possess a keen eye for value, this role is for you!</p><p><strong>Overview:</strong> As a Purchasing Specialist, you will be at the heart of our construction operations, responsible for the entire procurement lifecycle. You will leverage your expertise in logistics and supply chain to support our ambitious projects, directly contributing to their success and our company's growth. This is an on-site position where your presence and direct involvement will be crucial to our collaborative success.</p><ul><li><p><strong>Key Responsibilities:</strong></p><ul><li><p><strong>Strategize and Execute:</strong> Develop and implement effective purchasing strategies for construction materials, equipment, and services.</p></li><li><p><strong>Vendor Relationship Management:</strong> Identify, evaluate, and establish strong relationships with reliable suppliers and subcontractors.</p></li><li><p><strong>Negotiation Excellence:</strong> Conduct skilled negotiations to secure the best possible prices, terms, and delivery schedules.</p></li><li><p><strong>Order Management:</strong> Prepare and process purchase orders, ensuring accuracy and compliance with company policies.</p></li><li><p><strong>Logistics Coordination:</strong> Oversee the logistics of material delivery, ensuring timely arrival on construction sites in Giza.</p></li><li><p><strong>Cost Control:</strong> Monitor market trends, analyze costs, and implement strategies to achieve significant cost savings.</p></li><li><p><strong>Documentation &amp; Reporting:</strong> Maintain meticulous purchasing records and generate comprehensive reports using tools like <strong>Microsoft Excel</strong>.</p></li></ul></li><li><p><strong>Skills &amp; Technologies:</strong> You will be utilizing your expertise in <strong>Procurement</strong>, <strong>Supply Chain Management</strong>, and <strong>Logistics</strong> within the challenging yet rewarding <strong>Construction Field</strong>. Proficiency in <strong>Microsoft Excel</strong> is essential for reporting and analysis, alongside strong negotiation and vendor management skills.</p></li><li><p><strong>Growth Opportunities:</strong> We are committed to your professional development. As an integral part of our team, you will have opportunities to take on more complex projects, lead procurement initiatives, and grow into senior supply chain roles within a thriving organization.</p></li><li><p><strong>Team &amp; Culture:</strong> Join a collaborative and supportive team where innovation is encouraged, and your contributions are valued. We foster an environment of open communication, continuous learning, and mutual respect, all while working together to achieve extraordinary results in the construction sector.</p></li><li><p><strong>Impact:</strong> Your role is critical to the success of our construction projects in Giza. By ensuring optimal resource acquisition, you will directly influence project timelines, budgets, and overall quality, leaving a tangible mark on the urban landscape of Egypt.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Essential Qualifications for Success:</strong></p></li><li><p><strong>Core Expertise:</strong> Demonstrated proficiency in <strong>Construction Field</strong> purchasing, <strong>Logistics</strong>, <strong>Supply Chain Management</strong>, and <strong>Procurement</strong>.</p></li><li><p><strong>Technical Acumen:</strong> Strong command of <strong>Microsoft Excel</strong> for data analysis, reporting, and tracking.</p></li><li><p><strong>Strategic Skills:</strong> Proven ability in <strong>Vendor Management</strong>, <strong>Negotiation</strong>, and <strong>Contract Management</strong>.</p></li><li><p><strong>Analytical Mindset:</strong> Experience with <strong>Cost Analysis</strong> and <strong>Inventory Control</strong>.</p></li><li><p><strong>Project Savvy:</strong> Solid understanding of <strong>Project Coordination</strong> principles.</p></li><li><p><strong>Soft Skills:</strong> Exceptional <strong>Problem Solving</strong> abilities, meticulous <strong>Attention to Detail</strong>, and excellent <strong>Communication</strong> skills.</p></li><li><p><strong>Experience:</strong> A minimum of <strong>2-5 years of relevant experience</strong> in a purchasing or procurement role, ideally within the construction or engineering sector.</p></li><li><p><strong>Career Level:</strong> This role is designed for an <strong>Experienced</strong> professional ready to take on significant responsibilities and drive results.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and evaluate contracts, lead times, and pricing matrices with the core electrical and smart-device manufacturers in China. Monitor global raw material costs (like copper, plastics, and electronics components) to negotiate better terms and anticipate price fluctuations. Align purchase orders with sales forecasts and upcoming B2B project timelines to ensure manufacturing schedules in China match Saudi market demands. Direct and optimize the shipping pipeline (mainly ocean freight) from Chinese ports to Saudi ports (such as King Abdulaziz Port in Dammam). Track and optimize container capacity, freight rates, demurrages, and customs duties to maintain healthy product profit margins. Ensure all imported electrical items, lighting, and smart switches comply with Saudi standards Analyze historical sales data, B2B pipeline projections, and seasonality to predict exact stocking needs for over 5,000 active SKUs. Lead the Sales and Operations Planning (S&amp;OP) process, acting as the bridge between the Sales/Project teams and Procurement to prevent stockouts or dead stock. Balance the inventory holding costs against service levels, implementing dynamic reorder points and safety stock formulas. Oversee the structural logistics network, ensuring smooth replenishment pipelines between the central Dammam hub, the upcoming Jeddah branch, and the main corporate divisions. Establish strict Service Level Agreements (SLAs) for delivering electrical materials directly to large-scale project construction sites on time and in full (OTIF). Optimize the company's internal distribution vehicles or manage third-party logistics (3PL) transport providers to ensure cost-effective regional distribution. Oversee the integration of Supply Chain modules within the ERP system, connecting purchasing, inventory tracking (WMS), sales orders, and financial data. Track, analyze, and present high-level supply chain metrics (e.g., Inventory Turnover Ratio, Cash-to-Cash Cycle Time, Supplier Lead Time Accuracy) to senior corporate leadership.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor Degree from a reputable university. Minimum of 15 years' relevant experience. Successful track of cost saving initiatives and digital transformation. Fluency in English is a must.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Customer Service Intern, you will support customer service activities and contribute to a project focused on enhancing communication and customer support operations for French-speaking customers across Africa. You will gain exposure to customer relationship management, logistics coordination, communication techniques, and business operations within a multinational environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Background in Business Administration, Logistics, or Mass Communication</li><li>French language proficiency is highly preferred</li><li>Strong communication and interpersonal skills</li><li>Eagerness to learn and develop professionally</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><p> <br> <b> <u>Job Purpose: </u> </b> </p> <p>Engage effectively in operational service improvements initiatives and drive culture of continuous improvement across all IT processes. Working with IT teams across the IT to recommend processes efficiencies and support new demands and challenges ensuring alignment to the IT strategy and values. Making sure that services delivered remain in line with ever changing business needs in terms of effectiveness and efficiency of existing processes with a strong understanding of the impact related to the provision of new or changed services. Consolidate KPI Metrics and collect measures of IT Business Services availability, to ensure current and planned IT services are delivered to agreed IT target. Monitor closely SLA periodical reports on different IT services and analyse all IT KPI s for deviations and report to the respected IT area for improvement. </p> <p> <b> <u>Job Description: </u> </b> </p> <p>1. Identify, review, analyse, prioritize, and recommend improvement opportunities across the service lifecycle, sourcing models, technologies and partners, staff skills and training and communications. </p> <p>2. Build a service improvement register SIR to track improvements from identification to implementation and delivery. </p> <p>3. Deliver the improvement plans to align &amp; support changes in the business processes. </p> <p>4. Maintain overall health of ITSM as a discipline within the IT department. </p> <p>5. Periodically conduct maturity assessments against the process activities and associated roles. </p> <p>6. Measuring and identifying the value created by CSI improvements. </p> <p>7. Adopt improvement concepts such as PDCA, ITIL CSI Approach, 7-Step Improvement Process. </p> <p>8. Defining of metrics and KPI s for IT services that are being delivered by the team to end users, by monitoring &amp; measuring the availability and performance of IT services. </p> <p>9. Develop SLA s with internal customers and create buy-in for adherence to these SLA s within CIB. </p> <p>10. Develop OLA s with other IT and respective teams and create buy-in for adherence to these SLA s within the IT department. </p> <p>11. Review outsourced functional SLA with the IT vendor management to ensure that targets are aligned with CIB SLA targets. </p> <p>12. Support &amp; coordinate in the implementation of the Service Level Management (SLM) structure for CIB and advocate this structure to ensure buy-in for SLM in general and designed structure in particular. </p> <p>13. Analyse all IT service delivery reports to identify any improvements in the process to proactively drive higher standards of the provided services. </p> <p> <b>Policies, Processes and Procedures </b> </p> <p>14. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner </p> <p> <b>Day-to-day operations </b> </p> <p>15. Follow the day-to-day operations related to own jobs in the IT Security, Control and Quality Assurance department to ensure continuity of work. </p> <p> <b>Compliance </b> </p> <p>16. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><p> <b> <span> <span>Qualifications &amp; Experience </span> </span></b> </p> <ul> <li> <span>Bachelor s degree of Computer Engineering, Computer science or its equivalent </span> </li> <li> <span>Exceeding 10 years of experience in IT Services Management. </span> </li> <li> <span>Preferably Experience in different documentation standardization models </span> </li> <li> <span>Knowledge of ITSM manuals &amp; different models. </span> </li> <li> <span>Preferably work experience across a wide range of quality approaches including ITIL, ISOxx, COBIT and TOGAF </span> </li> <li> <span>Preferably a Demonstrable leadership expertise in leading large IT departments. </span> </li> <li> <span>Delivery of IT Change to generate value through the creation of new process management scale </span> </li> <li> <span>Preferably experienced in the use of ITIL frameworks (specifically the intermediate level) to deliver sustained and externally validated improvement in IT performance. </span> </li> </ul> <p> <b> <span> <span>Soft Skills </span> </span></b> </p> <ul> <li> <span>The ability to lead and motivate a team of specialists / senior specialists staff </span> </li> <li> <span>Excellent presentation and communication skills </span> </li> <li> <span>Ability to manage and lead team members </span> </li> <li> <span>Technical understanding with ability to translate into business concepts </span> </li> <li> <span>Relationship management and conflict resolution skills </span> </li> <li> <span>A good understanding of the organization s IT infrastructure &amp; services provided to customers/users </span> </li> <li> <span>Business analysis skills </span> </li> </ul> <p> <b> <span> <span>Technical Skills </span> </span></b> </p> <ul> <li> <span>Microsoft Technologies </span> </li> <li> <span>ITIL framework </span> </li> <li> <span>HP Open View Technology </span> </li> <li> <span>Strategic IT Business Planning </span> </li> <li> <span>IT Business Delivery analysis &amp; Development </span> </li> </ul><p></p></section>

<p>Are you ready to kickstart your career in a dynamic and impactful role? We are seeking a highly motivated and detail-oriented <strong>HSE Officer</strong> to join our exceptional team in <strong>Giza, Egypt</strong>. This is a thrilling opportunity for an entry-level professional to make a significant difference in ensuring the safety and well-being of our projects and people in the construction and engineering sector.</p><p><strong>Overview:</strong> As an HSE Officer, you will be at the forefront of our commitment to excellence in Health, Safety, and Environmental standards. You will play a crucial role in implementing and maintaining robust safety protocols, contributing directly to a secure and productive work environment for all. This is an on-site position, offering a hands-on experience where your contributions directly impact project success and employee welfare.</p><ul><li><p><strong>Responsibilities:</strong></p><ul><li><p>Implement and monitor adherence to HSE policies and procedures across all project phases.</p></li><li><p>Conduct regular site inspections and risk assessments to identify potential hazards and implement corrective actions.</p></li><li><p>Develop and deliver engaging HSE training programs for employees and contractors.</p></li><li><p>Investigate incidents, accidents, and near misses, documenting findings and recommending preventive measures.</p></li><li><p>Ensure compliance with all relevant local and international HSE regulations, including ISO 45001 and ISO 14001 standards.</p></li><li><p>Collaborate with project management and engineering teams to integrate safety best practices into planning and execution.</p></li><li><p>Prepare and maintain comprehensive HSE documentation and reports.</p></li><li><p>Promote a strong safety culture through active participation and communication.</p></li></ul></li><li><p><strong>Skills &amp; Technologies:</strong> You will leverage your expertise in <strong>HSE management systems</strong>, <strong>ISO standards (45001, 14001)</strong>, and <strong>risk assessment methodologies</strong>. Proficiency in <strong>environmental management</strong> and <strong>compliance protocols</strong> is essential. Your strong <strong>communication skills</strong> will be key in conveying safety messages effectively and fostering a collaborative environment.</p></li><li><p><strong>Growth Opportunities:</strong> This entry-level role offers a solid foundation for significant career progression within the engineering and construction quality domain. You will gain invaluable experience working on diverse projects, with opportunities for continuous learning and professional development in advanced safety certifications and leadership roles.</p></li><li><p><strong>Team &amp; Culture:</strong> Join a supportive and collaborative team dedicated to maintaining the highest standards of safety and quality. We foster a culture of open communication, mutual respect, and continuous improvement, where every team member's contribution is valued.</p></li><li><p><strong>Impact:</strong> Your work as an HSE Officer will directly contribute to protecting lives, preserving the environment, and upholding our reputation for operational excellence. You will be instrumental in creating a safer and healthier workplace, ensuring the successful and sustainable delivery of our engineering and construction projects.</p></li></ul><p></p>

<ul><li>Manage and support ITSM processes (Incident, Problem, Change, Request and Knowledge Management).</li><li>Ensure IT services meet agreed SLAs and KPIs.</li><li>Monitor service performance and identify areas for improvement.</li><li>Coordinate with IT support teams, vendors and business stakeholders.</li><li>Maintain and improve ITSM documentation, workflows and procedures.</li><li>Support service transition and change activities to minimize service disruption</li><li>Analyze incidents and problems to identify root causes and preventive actions.</li><li>Maintain ITSM tools (e.g., ServiceNow, Freshworks, Jira Service Management). Prepare reports and dashboards on service performance.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Analyse and diagnose technical problems in the supported applications in the production environment with full ownership and accountability over the production environment entailing fast restoration of services in case of outages.</p> <p>Perform the daily technical support tasks and handle the raised tickets related to in-domain Apps to properly close and reply to customer and user issues.</p> <p>Apply with vendor involvement, if required - all updates, upgrades, and certifications required to maintain best performance over the concerned applications.</p> <p>Being on-call out of working hours for urgent system problems.</p> <p>Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain tracking history.</p> <p>Perform the required deployments and implement requested Change requests related to in-domain Apps and ensure deployments are done with no issues via performing the needed post production checks.</p> <p>Install software updates and new releases for the supported applications and terminals to avoid any service interruption and the maximum acceptance.</p> <p>Perform Periodic Health Checks &amp; ensure Monitoring is in place for in-domain Apps &amp; Develop New Health Checks/Alarms for in-domain Apps</p> <p>Handle Automations for the manual tasks and handover to operations teams</p> <p>Empower First Call resolution though User Empowerment through Self Services for both service desk and customer care / call center; if applicable.</p> <p>Troubleshoot and perform root cause analysis of all reported problems over the supported applications.</p> <p>Apply and test the fixes received from the vendor over test environment to ensure that issue is recovered.</p> <p>Share in all changes, enhancements and projects in-domain by attending business and technical training and to receive handover from implementation teams to be able to perform its production support.</p> <p>Maintaining and updating technical documents and procedures</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Engineering, Computer science or equivalent</p> <p>Minimum 2 years of experience in Information Technology field for the Officer &amp; Minimum 4 years for the Senior Officer</p> <p>Skills</p> <p>Very good command of written and spoken English Language</p> <p>Good Analytical skills</p><p></p></section>

<h2>About the British Council</h2><p>For over 90 years, the British Council has supported peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide through education, arts, culture, language, and creativity.</p><p>The organization works with people in more than 200 countries and territories and operates in over 100 countries worldwide.</p><p>&nbsp;</p><h2>Role Overview</h2><p>We are looking for a Customer Service &amp; Sales Officer to join a highly skilled, supportive, and people-focused team at the Teaching Centre.</p><p>This role is ideal for someone who enjoys helping people achieve their goals, delivering excellent customer experiences, and contributing to a collaborative, high-performing environment.</p><p>&nbsp;</p><h2>Why Join Us?</h2><h3>Professional Growth &amp; Development</h3><ul><li>Learn from experts in customer engagement, sales, and education</li><li>Continuous learning and career advancement opportunities</li></ul><h3>Supportive Work Culture</h3><ul><li>Inclusive and people-focused environment</li><li>Your ideas and contributions are valued</li></ul><h3>High-Performing Team</h3><ul><li>Work with an experienced and collaborative team</li><li>Contribute to meaningful results for thousands of learners</li></ul><p>&nbsp;</p><h2>Role Purpose</h2><p>You will ensure that every student — new or returning — receives professional, informed, and supportive assistance throughout their learning journey.</p><p>Your work will help increase enrolments, support Teaching Centre targets, and maintain the British Council’s reputation for quality and trust.</p><p>&nbsp;</p><h2>Main Responsibilities</h2><ul><li>Engage with students and parents face-to-face and through different communication channels</li><li>Respond to enquiries and guide students through the registration process</li><li>Deliver a welcoming and professional customer experience</li><li>Conduct consultations and manage student leads</li><li>Follow up on enquiries and support monthly sales targets</li><li>Participate in marketing and student engagement activities</li><li>Handle administrative and operational tasks</li><li>Perform accurate data entry and payment processing</li><li>Coordinate surveys and support day-to-day Teaching Centre operations</li></ul><p>&nbsp;</p><h2>Qualifications &amp; Experience</h2><h3>Essential Requirements</h3><ul><li>Proven experience in customer service</li><li>Self-motivated with a results-driven mindset</li><li>Excellent English communication skills (written and spoken)</li><li>University degree</li></ul><h3>Preferred Qualifications</h3><ul><li>Customer Service Professional Qualification</li><li>Sales-related training or certification</li><li>Experience using CRM software</li></ul><p>&nbsp;</p><h2>Working Conditions</h2><ul><li>7.5 working hours per day</li><li>Rotational shifts between 10:00 AM and 7:00 PM</li><li>2 days off per week</li></ul><p>&nbsp;</p><h2>Important Information</h2><ul><li>Number of vacancies: 1</li><li>Deadline for applications: 8 March 2026</li><li>Applicants must have the legal right to live and work in Egypt</li><li>All applications must be submitted in English</li></ul><p>&nbsp;</p><h2>Equality, Diversity &amp; Inclusion</h2><p>The British Council is committed to equality, diversity, and inclusion and welcomes applications from all backgrounds.</p><p>The organization is also committed to safeguarding children, young people, and adults and follows strict safeguarding policies and procedures.</p><p>&nbsp;</p><h2>Application Support</h2><p>If you experience any issues while submitting your application, you can contact:</p><p>askhr@britishcouncil.org</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose:</p> <p>To drive a successful tender process and negotiate with the vendor the best price, quality &amp; the highest technical evaluation in an efficient way and according to the agreed time.</p> <p>Description:</p> <p>Tenders Operations</p> <p>1. Implement the tendering policy throughout the tendering process cycle to obtain highest quality and best prices.</p> <p>2. Support the members of the committee to understand tasks and deliverables, and secure the teams commitment to meet the deadlines.</p> <p>3. Anticipate changes in the market and/or time plan elements, and proactively implement solutions to meet the departments commitments with no impact on schedule.</p> <p>4. Drive continuous development in the tendering function with the business stakeholders through continuous feedback from the involved departments and by enhancing the process to improve operations. </p> <p>5. Facilitate team meetings, prepare supporting documentation, conduct market research, and develop market analysis to maintain smooth workflow of operations.</p> <p>6. Support in the annual updating for the Consultants &amp; Contractors register.</p> <p>Policies, Processes and Procedures</p> <p>7. Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner.</p> <p>Day-to-day Operations</p> <p>8. Implement the day-to-day operations assigned for the Tendering &amp; Contract unit to ensure compliance with the established standards and procedures.</p> <p>Compliance</p> <p>9. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">*</p><p>Qualifications &amp; Experience</p> <p>o Bachelor Degree of commerce or its equivalent </p> <p>o Minimum 6 8 years of experience in the Tendering field</p> <p> <br> </p> <p>Skills</p> <p>o Good command of English and Arabic Languages </p> <p>o Excellent negotiation and communication skills</p> <p>Proficient user of MS Office</p><p></p></section>