وظائف مطور مناهج تعليمية - الإسكندريه مصر

<p>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.</p><p>We are looking for a Logistics Operations Senior Coordinator with good knowledge of returned shipments and reverse logistics. The role involves supervising daily warehouse and logistics activities, with a focus on handling returns, basic quality checks, routing, and meeting customer SLAs, while supporting smooth and efficient operations. Job Code : New 2026OPER-190</p><p><strong>Core Responsibilities Will Include</strong></p><ul><li>Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization</li><li>Create and cultivate a safe working environment by identifying safety opportunities across your work area</li><li>Manage and train our Associates to help deliver the best service for our customers</li><li>Ensure that customer orders are fulfilled in line with quality and safety guidelines</li><li>Continuously provide critical shift related information to front line management and operators</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience managing teams</li><li>Experience with planning, performance metrics, and process improvement</li><li>Experience in logistics</li><li>Experience with data analysis</li></ul>

Job Requirements:<br>

Job requirements: Prefer experience in sales Only high qualification Driver's license Fixed and final stance on conscription Job benefits: Commission and attractive incentives Private health insurance Life insurance Social insurance <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 4</li><li>Shift system: mornings only</li><li>Driver's license: private</li><li>Benefits: health insurance, social insurance, transportation allowance</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Monitor and improve Rider Performance and Compliance. Lead Rider Recruitment for the allocated zones. Manage rider roster with proper allocation of shifts/breaks/off-days etc. Groom rider quality (behaviour, appearance, professionalism, presentational etc). Setting up a performance improvement plan to improve performance of low performing riders. Reduce rider complaints originating from customers. Monitor riders performance on individual level and responsible for coaching/warning riders. Audits fleet appearance &amp; rider behavior via on ground visits.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>WHAT DID WE ORDER?</b></p><p>Bachelor's Degree. 2-3 years of experience in food/grocery tech industry is highly preferred. Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc. Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus. Influencer and a negotiation with good public speaking and presentation skills. People management skills: Experience of managing bigger group of people.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>WHAT S ON YOUR PLATE? Monitor and improve Rider Performance and Compliance. Lead Rider Recruitment for the allocated zones. Manage rider roster with proper allocation of shifts/breaks/off-days etc. Groom rider quality (behaviour, appearance, professionalism, presentational etc). Setting up a performance improvement plan to improve performance of low performing riders. Reduce rider complaints originating from customers. Monitor riders performance on individual level and responsible for coaching/warning riders. Audits fleet appearance &amp; rider behavior via on ground visits.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree.</li><li>2-3 years of experience in food/grocery tech industry is highly preferred.</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.</li><li>Strong communication skills, both written and verbal.</li><li>English and Urdu is a must.</li><li>Arabic is a plus.</li><li>Influencer and a negotiation with good public speaking and presentation skills.</li><li>People management skills: Experience of managing bigger group of people.</li></ul><p></p></section>

<p>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.</p><p>This role requires a strategic and hands-on leader with strong organizational skills and a proactive problem-solving mindset, capable of working in cross-functional environments to design, implement, and scale initiatives that enhance fleet efficiency, driver quality, and overall brand reliability.</p><p>Key Responsibilities:</p><ul><li>Coordinate daily fleet operations to ensure vehicles are safe, compliant, and operational.</li><li>Follow up on preventive and corrective maintenance for diesel and gasoline vehicles.</li><li>Coordinate with workshops and vendors for repairs, inspections, and servicing.</li><li>Track vehicle performance, fuel consumption, and maintenance records and report deviations.</li><li>Coordinate driver schedules and follow up on adherence to company policies and road safety regulations.</li><li>Support handling of emergency situations such as breakdowns or accidents and escalate when needed.</li><li>Ensure compliance with traffic laws, safety standards, and company procedures.</li><li>Assist in incident and accident reporting and follow up on corrective actions.</li><li>Support cost control activities and maintain accurate fleet documentation and reports.</li></ul><p>Working Conditions:</p><ul><li>May require on-call availability for emergencies.</li><li>Ability to work flexible hours as operational needs require</li></ul><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 2 3 years of experience in fleet coordination, fleet operations, or a similar role.</p><p>Basic to good technical knowledge of diesel and gasoline vehicle maintenance.</p><p>Experience in coordinating drivers, including scheduling, follow-up, and performance tracking.</p><p>Ability to work under pressure and support the handling of emergency situations effectively.</p><p>Good communication and coordination skills with drivers, workshops, and internal teams.</p><p>Basic computer skills, including fleet management systems, MS Excel, and reporting tools.</p><p>Valid driver s license is an advantage.</p><p>Logistics or transportation background is preferred.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description</p><p>WHAT’S ON YOUR PLATE?</p><p><br></p><p>Monitor and improve Rider Performance and Compliance.</p><p>Lead Rider Recruitment for the allocated zones.</p><p>Manage rider roster with proper allocation of shifts/breaks/off-days etc.</p><p>Groom rider quality (behaviour, appearance, professionalism, presentational etc).</p><p>Setting up a performance improvement plan to improve performance of low performing riders.</p><p>Reduce rider complaints originating from customers.</p><p>Monitor riders performance on individual level and responsible for coaching/warning riders.</p><p>Audits fleet appearance &amp; rider behavior via on ground visits.</p><p>Qualifications</p><p>WHAT DID WE ORDER?</p><p><br></p><p>Bachelor's Degree.</p><p>2-3 years of experience in food/grocery tech industry is highly preferred.</p><p>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.</p><p>Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.</p><p>Influencer and a negotiation with good public speaking and presentation skills.</p><p>People management skills: Experience of managing bigger group of people.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree.</li><li>2-3 years of experience in food/grocery tech industry is highly preferred.</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.</li><li>Strong communication skills, both written and verbal.</li><li>English and Urdu is a must. Arabic is a plus.</li><li>Influencer and a negotiation with good public speaking and presentation skills.</li><li>People management skills: Experience of managing bigger group of people.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b>Company Description</b></span></div><div><span >Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.</span></div><div><span ><br></span></div><div><span >We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.</span></div><div><span ><br></span></div><div><span >Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.</span></div><div><span ><br></span></div><div><span ><b>Job Description</b></span></div><div><span ><b>WHAT’S ON YOUR PLATE?</b></span></div><div><span ><br></span></div><div><span >Monitor and improve Rider Performance and Compliance.</span></div><div><span >Lead Rider Recruitment for the allocated zones.</span></div><div><span >Manage rider roster with proper allocation of shifts/breaks/off-days etc.</span></div><div><span >Groom rider quality (behaviour, appearance, professionalism, presentational etc).</span></div><div><span >Setting up a performance improvement plan to improve performance of low performing riders.</span></div><div><span >Reduce rider complaints originating from customers.</span></div><div><span >Monitor riders performance on individual level and responsible for coaching/warning riders.</span></div><div><span >Audits fleet appearance &amp; rider behavior via on ground visits.</span></div><div><span >Qualifications</span></div><div><span >WHAT DID WE ORDER?</span></div><div><span ><br></span></div><div><span >Bachelor's Degree.</span></div><div><span >2-3 years of experience in food/grocery tech industry is highly preferred.</span></div><div><span >Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.</span></div><div><span >Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.</span></div><div><span >Influencer and a negotiation with good public speaking and presentation skills.</span></div><div><span >People management skills: Experience of managing bigger group of people.</span></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree.</li><li>2-3 years of experience in food/grocery tech industry is highly preferred.</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.</li><li>Strong communication skills, both written and verbal.</li><li>English and Urdu is a must. Arabic is a plus.</li><li>Influencer and a negotiation with good public speaking and presentation skills.</li><li>People management skills: Experience of managing bigger group of people.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div>About Bosta: </div> <div>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. </div> <div>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.</div> <div> </div> <div>Job Role :</div> <div>To manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams. The role focuses on problem-solving, SLA compliance, and maintaining smooth coordination across departments.</div> <div> </div> <div>Job Code :<br>2024OPER-347 </div> <div> <div> Job Responsibilities: <div> <div> <ul> <li>Receive the new pickups closed in bosta flyers.</li> <li> Ensure that the tracking number was written correctly on the flyer with the marker by the couriers. </li> <li> Receive the shipments(new pickups) on the system and add the tracking numbers on the Receiving Pickups sheet.</li> <li> Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses.</li> <li> Add the cash collection and Refund shipments to the courier s routes. Send the routes directly to the stars App.</li> <li> Receive the undelivered shipments on the system and the productivity sheet as well.</li> <li> Get the receiver s signature and IDs# on delivered shipments with Zero Cod.</li> <li>Get hard copies of returned shipments signed by the business.</li> <li>Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis.</li> <li>Make a verification call on the undelivered shipments or Canceled shipments on a daily basis.</li> <li>Cancel the refused shipments on the system. </li> <li> Transfer the canceled orders after exceeding holding period at the hub 24 hours to sorting facility team through Transfer to Hub </li> <li>Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments.</li> <li> Performs related duties as required.</li> </ul> </div> </div> </div> </div> <div> <div> Job Qualifications: <div> <div> <ul> <li>- 6 months to 1 year of experience in logistics field, in e-commerce or shipping industry.</li> <li>- Only graduates are eligible for this role.</li> </ul> </div> </div> </div> </div> <div> <div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div> </div></div></section>

<p><strong>Main Goal:</strong> Ensure effective implementation, supervision, and continuous improvement of the</p><p>Pyramakerz STEAM program across assigned schools by overseeing academic delivery,</p><p>operational readiness, and staff development, while serving as the primary link between school</p><p>teams and Pyramakerz management.</p><p><strong>Position Summary</strong></p><p>The Academic Supervisor plays a dual role in academic leadership and operational</p><p>oversight. They supervise School Team Leaders, Instructors, and Co-Instructors, ensuring</p><p>curriculum fidelity, smooth day-to-day operations, timely reporting, and effective use of systems</p><p>such as the LMS. They also support recruitment, onboarding, training, and events management</p><p>while maintaining strong communication with schools and internal departments.</p><p><strong>NOTE:</strong></p><p>The role holder is consequently responsible for ensuring the fulfillment of commitments and</p><p>obligations of the level below<br><strong>Key Responsibility Areas (KRAs)</strong></p><p>1. <strong>School & Curriculum Oversight</strong></p><p>●Monitor lesson delivery and ensure curriculum alignment across schools.</p><p>●Conduct structured classroom observations and feedback sessions.</p><p>●Standardize teaching quality and instructional pacing across multiple sites.</p><p>●Lead by example by conducting two sessions per month in schools, along with delegated</p><p>●persons, to demonstrate effective teaching practices for the team.</p><p>2. <strong>Team Supervision & Development</strong></p><p>●Mentor and guide Team Leaders, Instructors, and Co-Instructors.</p><p>●Lead onboarding of new staff in collaboration with HR and Operations.</p><p>●Organize training sessions, peer observations, and professional development cycles.</p><p>3. <strong>Reporting & Escalation Management</strong></p><p>●Consolidate weekly reports from all assigned schools (status, incidents, media, KPIs).</p><p>●Apply the flag system &#40;Green/Yellow/Red&#41; to classify and resolve issues.</p><p>●Escalate unresolved or high-priority issues directly to the COO.</p><p>4. <strong>School Coordination & Communication</strong></p><p>●Act as the primary contact with school principals, HODs, and coordinators.</p><p>●Represent Pyramakerz in school meetings, parent events, and feedback sessions.</p><p>●Ensure consistent communication and collaboration between school teams and HQ.</p><p>5. <strong>Operations Alignment</strong></p><p>●Oversee daily school readiness, lab functionality, and attendance processes.</p><p>●Approve and track material and resource requests through the Ops team.</p><p>●Ensure smooth integration and adoption of the <strong>Pyramakerz LMS</strong>.</p><p>6. <strong>Recruitment & Onboarding Support</strong></p><p>●Collaborate with HR in candidate evaluation for team leader ,instructor and co-instructor roles.</p><p>●Ensure proper onboarding, including role review, technical training, and curriculum training .</p><p>●Monitor probationary performance and provide feedback to HR/COO.</p><p>7. <strong>Event & Fair Management</strong></p><p>●Plan and supervise all fairs, mini exhibitions, and integration events.</p><p>●Coordinate logistics with the Ops team and ensure school-level readiness.</p><p>●Oversee documentation (photos, media, certificates) in alignment with company</p><p>standards.</p><p>8. <strong>Performance Monitoring & KPI Management</strong></p><p>●Track team KPIs including lesson delivery, reporting timeliness, classroom engagement,</p><p>and event participation.</p><p>●Provide structured feedback and coaching to improve performance.</p><p>●Standardize evaluation processes across schools.</p><p>2<strong>Reporting Requirements</strong></p><p>●Weekly consolidated report for COO (school highlights, incidents, KPI review,</p><p>operational gaps).</p><p>●Validation of Team Leaders' submissions (topics covered, parent reports, weekly status,</p><p>media logs).</p><p>●Escalation report log with assigned resolution flags.</p><p><strong>KPI Focus</strong></p><p>●Consistency and quality of program delivery across schools.</p><p>●Accuracy and timeliness of reporting.</p><p>●Operational readiness (labs, materials, LMS adoption).</p><p>●Effectiveness in recruitment, onboarding, and mentoring.</p><p>●Successful execution of events and fairs.</p><p>●Professional conduct and responsiveness in communications.</p><p><strong>Competency Framework</strong></p><p>●<strong>Leadership & Mentorship</strong> – Guides, motivates, and develops school teams.</p><p>●<strong>Operational Management</strong> – Oversees readiness, resources, LMS, and logistics.</p><p>●<strong>Educational Knowledge</strong> – Strong grasp of STEAM pedagogy and curriculum standards.</p><p>●<strong>Strategic Thinking</strong> – Aligns decisions with company goals and school realities.</p><p>●<strong>Communication & Coordination</strong> – Ensures clarity with schools, staff, and</p><p>management.</p><p>●<strong>Problem-Solving</strong> – Resolves issues effectively using escalation protocols.</p><p>●<strong>Collaboration</strong> – Works seamlessly with HR, Ops, Curriculum, and school partners.</p><p><strong>Requirements</strong></p><ul><li><p></p></li></ul><p><strong>Key Responsibility Areas (KRAs)</strong></p><p>1. <strong>School & Curriculum Oversight</strong></p><p>●Monitor lesson delivery and ensure curriculum alignment across schools.</p><p>●Conduct structured classroom observations and feedback sessions.</p><p>●Standardize teaching quality and instructional pacing across multiple sites.</p><p>●Lead by example by conducting two sessions per month in schools, along with delegated</p><p>●persons, to demonstrate effective teaching practices for the team.</p><p>2. <strong>Team Supervision & Development</strong></p><p>●Mentor and guide Team Leaders, Instructors, and Co-Instructors.</p><p>●Lead onboarding of new staff in collaboration with HR and Operations.</p><p>●Organize training sessions, peer observations, and professional development cycles.</p><p>3. <strong>Reporting & Escalation Management</strong></p><p>●Consolidate weekly reports from all assigned schools (status, incidents, media, KPIs).</p><p>●Apply the flag system &#40;Green/Yellow/Red&#41; to classify and resolve issues.</p><p>●Escalate unresolved or high-priority issues directly to the COO.</p><p>4. <strong>School Coordination & Communication</strong></p><p>●Act as the primary contact with school principals, HODs, and coordinators.</p><p>●Represent Pyramakerz in school meetings, parent events, and feedback sessions.</p><p>●Ensure consistent communication and collaboration between school teams and HQ.</p><p>5. <strong>Operations Alignment</strong></p><p>●Oversee daily school readiness, lab functionality, and attendance processes.</p><p>●Approve and track material and resource requests through the Ops team.</p><p>●Ensure smooth integration and adoption of the <strong>Pyramakerz LMS</strong>.</p><p>6. <strong>Recruitment & Onboarding Support</strong></p><p>●Collaborate with HR in candidate evaluation for team leader ,instructor and co-instructor roles.</p><p>●Ensure proper onboarding, including role review, technical training, and curriculum training .</p><p>●Monitor probationary performance and provide feedback to HR/COO.</p><p>7. <strong>Event & Fair Management</strong></p><p>●Plan and supervise all fairs, mini exhibitions, and integration events.</p><p>●Coordinate logistics with the Ops team and ensure school-level readiness.</p><p>●Oversee documentation (photos, media, certificates) in alignment with company</p><p>standards.</p><p>8. <strong>Performance Monitoring & KPI Management</strong></p><p>●Track team KPIs including lesson delivery, reporting timeliness, classroom engagement,</p><p>and event participation.</p><p>●Provide structured feedback and coaching to improve performance.</p><p>●Standardize evaluation processes across schools.</p><p>2<strong>Reporting Requirements</strong></p><p>●Weekly consolidated report for COO (school highlights, incidents, KPI review,</p><p>operational gaps).</p><p>●Validation of Team Leaders' submissions (topics covered, parent reports, weekly status,</p><p>media logs).</p><p>●Escalation report log with assigned resolution flags.</p><p><strong>KPI Focus</strong></p><p>●Consistency and quality of program delivery across schools.</p><p>●Accuracy and timeliness of reporting.</p><p>●Operational readiness (labs, materials, LMS adoption).</p><p>●Effectiveness in recruitment, onboarding, and mentoring.</p><p>●Successful execution of events and fairs.</p><p>●Professional conduct and responsiveness in communications.</p><p><strong>Competency Framework</strong></p><p>●<strong>Leadership & Mentorship</strong> – Guides, motivates, and develops school teams.</p><p>●<strong>Operational Management</strong> – Oversees readiness, resources, LMS, and logistics.</p><p>●<strong>Educational Knowledge</strong> – Strong grasp of STEAM pedagogy and curriculum standards.</p><p>●<strong>Strategic Thinking</strong> – Aligns decisions with company goals and school realities.</p><p>●<strong>Communication & Coordination</strong> – Ensures clarity with schools, staff, and</p><p>management.</p><p>●<strong>Problem-Solving</strong> – Resolves issues effectively using escalation protocols.</p><p>●<strong>Collaboration</strong> – Works seamlessly with HR, Ops, Curriculum, and school partners.</p>

 OUR Real Estate Developments Group is Immediately Hiring!  Position: #Sales_Admin - Real Estate  Location: Alexandria  Experience: 2–3 years in Real Estate Development Requirements:  Bachelor's degree (Must).  Handle client contracts, booking forms, and payment schedules.  Proficiency in CRM systems & Microsoft Office (Excel/Word).  Strong organizational, communication, and multitasking skills.   Benefits: ✔ Attractive Salary Package. ✔ Annual Salary Increases (KPIs-based). ✔ Social & AXA Medical Insurance (Coverage up to EGP 50,000). ✔ Smartphone + Business Line + Laptop.    Who We Are: Developer & Owner since 2001 with 3,000+ units delivered across Cairo, Matrouh, Alex, and the North Coast.    <p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي</li></ul>

<p>Are you a seasoned developer with a passion for crafting robust and scalable web applications? Do you thrive in a dynamic, remote environment, eager to make a significant impact? We are on the hunt for a brilliant <strong>Senior Django Developer</strong> to join our innovative team!</p><p>This is an exceptional opportunity to leverage your expertise in building sophisticated systems within the exciting realm of IT/Software Development and Engineering. Based remotely, you'll collaborate with a talented group of engineers, driving forward critical projects and shaping the future of our technology.</p><ul><li><strong>Overview:</strong> As a Senior Django Developer, you will be a cornerstone of our development efforts, responsible for designing, developing, and deploying high-quality web applications. You'll work on challenging projects, contributing to all phases of the development lifecycle in a fast-paced, agile setting.</li><li><strong>Responsibilities:</strong><ul><li>Lead the design, development, and implementation of complex Django-based applications.</li><li>Write clean, maintainable, and efficient Python code.</li><li>Collaborate with cross-functional teams to define, design, and ship new features.</li><li>Optimize applications for maximum speed and scalability.</li><li>Troubleshoot, debug, and upgrade existing software.</li><li>Mentor junior developers and contribute to architectural discussions.</li><li>Ensure the best possible performance, quality, and responsiveness of applications.</li></ul></li><li><strong>Skills/Technologies:</strong> You'll be working hands-on with <strong>Django</strong>, <strong>Python</strong>, and various modern web development tools. A strong understanding of <strong>RESTful APIs</strong>, database management (especially <strong>PostgreSQL</strong>), and version control systems like <strong>Git</strong> is crucial. Your foundation in <strong>Computer Science</strong> and <strong>Software Engineering</strong> principles will be put to excellent use.</li><li><strong>Growth Opportunities:</strong> We are committed to your professional development. You'll have ample opportunities to explore new technologies, take on leadership roles, and expand your skill set through challenging projects and continuous learning. Your contributions will directly influence product direction and company success.</li><li><strong>Team/Culture:</strong> We foster a collaborative, supportive, and intellectually stimulating remote work environment. We value innovation, open communication, and a shared commitment to excellence. You'll be part of a team that respects work-life balance and encourages personal growth.</li><li><strong>Impact:</strong> Your work will directly impact our product's performance, user experience, and overall success. You will be instrumental in delivering cutting-edge solutions that solve real-world problems and contribute significantly to our technological advancements from beautiful <strong>Alexandria, Egypt</strong>, or wherever you choose to work remotely!</li></ul>

<p><strong>POSITION SUMMARY</strong> What is the main purpose of this position? Why does it exist? The CLS program training Leader role partners with the business &amp; functional owners to establish and execute strategic training methodologies that drive business performance. The role is responsible for the training and development operations for all programs &amp; client in assigned in the vertical; Manage training resources to meet Sutherland and Client KPI targets; Hire-train-develop a team of Training Manager and Training Specialists; Ensure supervision and trainee development in classroom and nesting, effective execution of New Hire Training, Nesting, and 0 30-day processes, compliance to all CLS mandated tools, templates, formats, and reporting guidelines; Maintain budgetary compliance, HC and ratios, and own the VTF program in the programs assigned under a vertical.</p><p>- Plan, project, manage, and ensure execution of training delivery (New Hire + Ongoing) for clients. Ensure ramp plan is in place, updated, executed. Trainer and Training Room assignments are locked for each class.</p><p>- Observe classes, Nesting &amp; Bottom Quartile Management delivery and lead coaching sessions for the group. Ensure effective Training Delivery takes place and Trainers are observed, given feedback, and coached on facilitation and classroom management effectiveness.</p><p>- Assess, maintains, and ensure Training Curriculum is updated based on Client Needs and Program performance</p><p>- Ensures that trainees are empowered to provide feedback on training experience and employee welfare through Daily Training Pulse, Training Reaction Quotient, FGD, and open communication with Trainer, Training Manager, and Site Leaders.</p><p>- Ensures the tracking &amp; assessment of the key performance indicators, including 30-60-90 days performance post nesting for each wave.</p><p>- Ensure Training Curriculum is updated with latest call flow, call drivers, and call samples. Assess and ensures activities, exercises, and modifications are aligned with the Account needs and updates.</p><p>- Ensure New Hire Consultants are getting right level of coaching, support, and development during and post Nesting (30-60-90 days tenure).</p><p>- Monitor retention per class per client and execute initiatives that will positively impact learner experience and welfare.</p><p>- Forecast attrition in Training and Nesting and execute appropriate retention strategies.</p><p>- Conduct FGDs for Learners and address issues and help items raised.</p><p>- Utilize feedback from Daily Training Pulse and Training Reaction Quotient to continuously improve Training Environment and Learner Experience.</p><p>- Ensure updated knowledge of the two key programs at the operating center with self at all times.</p><p>- Participates in weekly/bi-weekly performance calls with Enterprise Managers, SD &amp; Client as required.</p><p>- Facilitate or Participate on Needs Analysis driven by Performance Improvement and/or potential growth. Ensures strategic action plans based on needs analysis are executed by Training Team and other business units.</p><p>- Coach &amp; Develop Training Managers and Trainers in their core competencies.</p><p>- Conduct Performance Reviews for Training Managers covering help items, New Hire Performance, Training Throughput, Trainer Observation, Training Reaction Quotient, Productivity, Action Plans and Initiatives.</p><p>- Establish development plans for Training Managers and ensures it s in place for Trainers.</p><p>- Ensures client related billable/non-billable reports and every other reporting requirements are collated, audited and sent out all through Analyst/Coordinator</p><p>- Maintain updated hiring &amp; resource planners (TRPD) for all the operating center/site.</p><p>- Ensures consistency &amp; compliance to all CLS mandated tools, &amp; reporting guidelines (e.g. TRPD, CLS Tracker, Trainer Productivity, etc) (via Training Specialists/Managers &amp; Coordinator).</p><p>- Creates weekly CLS site report (4 Blocker).</p><p>- Management of the Site Training Budget; people (VTF &amp; Trainers utilization), facilities and equipment. Drive hiring and sourcing. Establish and execute CLS strategies to address program challenges</p><p>- Proactively engages and manages the operating-center service delivery relationship.</p><p>- Proactively seeks to improve Training Delivery for the site via content, context &amp; curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.</p><p>- Demonstrate business acumen to analyze and design solutions that address performance challenges</p><p>- Assess if need of new technology or methodology is needed to enhance performance and support for new hires.</p><p>- Maintain and understand the pulse of the Program/Site</p><p>- Articulate drivers and root causes enabling design of initiatives, working with Site Leadership and other business units.</p><p>- Formulate initiatives to improve retention, satisfaction and engagement</p><p>- Forecast CLS talent needs and develop human capital management solutions answering both current and future needs</p><p>- Partners with stakeholders to support revenue growth and demands for the operating center.</p><p>- Represents CLS in all relevant strategic and tactical forums; internal &amp; external for the operating center.</p><p>- Partners with Service Delivery and Quality to determine needs and gaps within the operating site.</p><p>- Conducts &amp; leads detailed gaps &amp; needs analysis and post-training assessment initiatives for the program.</p><p>- Lead special projects or new business developments that require specialized training attention.</p><p>- Analyze and correlate Daily Training Pulse and Training Reaction Quotient results with Echo Survey, Attrition Trend, and New Hire Performance to enable formulation of initiatives to address employee retention and performance issues.</p><p>- Lead/ participate in CLS Geo-wide projects targeting process improvements, innovations, department governance.</p><p><strong>Desired Candidate Profile</strong></p><p>College Degree (Masters/MBA is a plus) Minimum of 7 years BPO experience with at least 4-5 years of managing Training and Development business unit. Demonstrated ability to use MS Office applications: Excel, Power Point, Word, and Outlook Excellent written and oral communication skills Excellent ability to build networks within and across functions through proactive communication. Ability to maintain a high degree of confidentiality and professionalism is critical Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential</p>