وظائف الدعم الفني في مصر

- Respond to customer phone calls.- Respond to customer emails.- Issue client-specific reports.- Check issues and follow up on resolution with other departments.- Handle computers and internet devices (router).- Work with computer programs (Excel - Word - Outlook).- Work in morning and evening shifts.- Ability to work from home for all governorates <p><strong>Additional details</strong></p><ul><li>Vacancies: 5</li><li>Shift system: Morning and Evening</li><li>Benefits: social insurance, meals, housing, overtime</li></ul>

First: Technical SupportProviding technical support for the company's users and resolving daily technical issues.Installing and configuring computers, printers, and scanners.Installing and updating operating systems and various software.Following up on technical support requests, documenting them, and closing them after resolution.Second: Devices and Networks ManagementMaintenance of computers, laptops, and peripheral devices.Monitoring internal networks and internet connectivity.Setting up and linking users to the network and shared printers.Monitoring network devices such as routers, switches, and access points.Third: Systems and Software ManagementCreating and managing user accounts and email.Monitoring data backups and restoring them when needed.Regularly updating systems and applications.Ensuring the integrity of databases and shared files.Fourth: Information SecurityImplementing the company's approved information security policies.Installing and updating security software and antivirus.Monitoring user permissions and preventing unauthorized access.Reporting any security risks or incidents.Fifth: Reports and DevelopmentPreparing periodic reports on faults and maintenance.Inventorying technical assets and updating their records.Suggesting improvements to the technical infrastructure.Participating in the execution of new technical projects.Additional Details<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning shifts only</li><li>Benefits: Health insurance, social security, transportation allowance, overtime</li></ul>

IT Helpdesk Specialist Arabco International Group | Cairo, Egypt | Full-Time, On-SiteAbout Arabco International Group Founded in 1977, Arabco International Group is a Cairo-based trading company specializing building materials and related commodities. Through a unique business model connecting supply and demand across the trading, shipping, and production sectors of the cement industry, Arabco has built a strong global network of partners and aims to be a leading player in the international trade of cementitious and building materials.Role Overview Arabco is looking for an IT Helpdesk Specialist to join its Cairo office and support the company's day-to-day technology needs. This role is responsible for providing first-line technical support to end users, troubleshooting hardware, software, and network issues, and helping maintain reliable, well-functioning IT systems across the organization. The ideal candidate is hands-on, responsive, and comfortable managing multiple support requests in a fast-paced environment.Key Responsibilities• Respond to and resolve support tickets in a timely and professional manner• Troubleshoot hardware, software, printer, and network connectivity issues• Install, configure, and maintain desktops, laptops, and peripheral devices• Set up and manage user accounts and permissions via Active Directory• Support Microsoft Office 365 and related productivity tools• Diagnose and resolve basic networking issues (TCP/IP, DNS, DHCP, VPN)• Maintain accurate documentation of incidents, resolutions, and recurring issues• Escalate complex or unresolved issues to appropriate teams or vendors• Maintain IT inventory and ensure equipment is properly tracked and serviced• Contribute ideas and feedback to improve IT support processes and service qualityQualifications• Minimum 1+ year of experience in IT Helpdesk, Technical Support, or a related role• Hands-on experience troubleshooting hardware, software, printers, and network connectivity• Working knowledge of Windows operating systems, Microsoft Office 365, and Active Directory• Familiarity with ticketing systems and IT service management processes• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)• Experience installing, configuring, and maintaining desktops, laptops, and peripherals• Strong problem-solving, analytical, and communication skills• Ability to work independently and manage multiple support requests efficiently• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field• IT certifications (CompTIA A+, Network+, Microsoft Certifications, or equivalent) are a plus<p><strong>Additional Details</strong></p><ul><li>Number of openings: 1</li><li>Shift system: Morning only</li></ul>

job description Help Desk Technician is needed to be hired at our Asyut Branches Min. 2 years of experience in the same position Bachelor of MIS or any relevant degree is a must Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills* Monitor network performance and optimize the network of optimal speed and availability* Multi-tasking with excellent time management skills and ability to work under pressure.<br>Job Description:<br>Provide hardware, software and all front-end technical support for internal users. Troubleshoot and resolve hardware and software application issues Set up new desktops and laptops with necessary business applications. Installing and configuring computer hardware, software, systems, networks, printers and scanners. Set up user accounts, permissions, mailboxes, groups, Users applications . Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.). Perform routine and preventative maintenance on printers, scanners and other equipment. Testing new technology and organizing cables and testing the passive network Install, maintenance and testing security cams

Responsibilities and duties: Receiving technical fault reports, logging them, and following up until closure. Diagnosing hardware, software, and network issues and resolving or escalating as needed. Installing and configuring computers, printers, scanners, and other peripherals. Installing and updating operating systems, software, and approved applications. Providing technical support to users on-site or remotely. Monitoring and maintaining computers and technical equipment regularly. Managing user accounts and permissions according to approved policies. Contributing to the implementation of information security policies and data protection. Documenting faults, technical procedures, and solutions used. Coordinating with service and maintenance providers when needed. Preparing periodic reports on fault reports, performance levels, and help desk metrics. Training users on optimal use of systems and applications. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning shifts only</li><li>Benefits: Health insurance, social security, transportation allowance</li></ul>

Installation, monitoring, and maintenance of all computer devices and providing appropriate technical support. Ensuring the integrity of databases and continuous backups. Ensuring reception of necessary updates for the network, programs, and databases. Ensuring continuous updates of product prices on the cashier system. Monitoring all computer software used and performing the necessary updates. Monitoring internal users, resolving their issues, and providing appropriate technical support. Analyzing reported problems and preparing the necessary reports. Assisting colleagues in the workplace in urgent cases and difficult circumstances. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 4</li><li>Shift system: morning only</li><li>Benefits: health insurance, social insurance, transportation allowance, housing, overtime</li></ul>

- Call Center (Arabic). - English language required: from good to good enough. - Work at the Smart Village in New Beni Salah? (Note: original says باسيوط الجديدة, which is New Beni Suef, not sure). - For graduates with higher qualifications and completing the military service/exemption. - Contract with Etisalat itself (in source). - Medical and social insurance. - Commuting back and forth. - Rotational shifts (8 hours). - Five working days. - Billing line from Etisalat. - Maximum age 35. - Residence permit required. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 40</li><li>Shift system: morning and evening</li><li>Welcomes people with special needs (mild mobility impairment, use of crutches)</li><li>Benefits: health insurance, social insurance, transport allowance, overtime</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Sutherland</strong> is a global leader in business process transformation and customer experience, providing technology-driven solutions and support services to clients worldwide. With a strong presence in Egypt, Sutherland offers employees a professional, diverse, and dynamic work environment with opportunities for career growth and development.</p><br><br>Job Description<br><p>Key Responsibilities</p><br><ul><li>Provide technical support and assistance to customers through different communication channels.</li><li>Troubleshoot and resolve technical issues efficiently.</li><li>Identify customer needs and provide accurate solutions.</li><li>Ensure a high level of customer satisfaction and professional service.</li><li>Document customer interactions and technical issues accurately.</li><li>Follow company procedures and quality standards.</li><li>Escalate complex technical issues when required.</li></ul><br>Qualifications<br><ul><li>English level <strong>B2 or above</strong>.</li><li>Graduates and dropouts are welcome to apply.</li><li>Maximum age: <strong>40 years old</strong>.</li><li>Willing to work <strong>on-site</strong>.</li><li>Flexible with rotational shifts.</li><li>Good communication and problem-solving skills.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Key Responsibilities<ul><li>Provide first-line technical support to customers via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues or escalate them when necessary.</li><li>Log, track, and update support tickets accurately.</li><li>Guide customers through basic troubleshooting steps and product usage.</li><li>Collaborate with internal teams to resolve customer issues.</li><li>Maintain a high level of customer satisfaction through professional communication.</li><li>Document solutions and contribute to the knowledge base.</li><li>Stay up to date with product features and technical processes.</li></ul>Requirements<ul><li>Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, <strong>or</strong> equivalent technical training (e.g., ITI) or self-learning experience.</li><li><strong>OR</strong> previous experience in a light Technical Support role with a strong interest in developing technical skills.</li><li>Customer service experience is a plus.</li><li>Fluent English (spoken and written).</li><li>Excellent communication and interpersonal skills</li><li>Ability to learn quickly and work in a fast-paced environment.</li><li>Willingness to work rotational shifts if required.</li></ul> </div>

HIRING NOW Technical support for a well known company located in Alex<br><br>???? Location: Alexandria, Egypt???? Work Model: Full-Time | On-Site???? Working Days: Monday–Friday???? Shifts: Rotational<br>We’re hiring 1st Line Systems Support Analysts to join a well-known company!<br>???? Job Responsibilities<br>* Handle and resolve client support tickets* Provide technical support via phone, email & remote tools* Troubleshoot hardware, software & basic network issues* Install, configure & update software* Escalate complex technical issues when needed* Maintain accurate ticket documentation<br>✅ Requirements<br>* Fresh Graduates are welcome to apply* Call Center background is a MUST* English Account experience is a MUST* Excellent English communication skills* Good knowledge of Microsoft Windows* Basic networking knowledge* Strong troubleshooting & problem-solving skills* Familiarity with Team Viewer / Any Desk is a plus<br>???? Salary & Benefits<br>???? 19,000 EGP Net Salary✅ Social Insurance✅ Medical Insurance✅ Training & Development✅ Career Growth Opportunities✅ Supportive Work Environment

Company Description<br>TP Cairo EG is a dynamic hub that offers top-quality services and solutions to its clients by combining innovation with a commitment to excellence. As part of a globally recognized company, TP Cairo EG fosters a collaborative and inclusive work environment. The company is dedicated to empowering its employees and providing opportunities for personal and professional growth. Located in New Cairo, TP Cairo EG is a trusted partner for customer service and business solutions.<br>Role Description<br>This is a full-time, on-site role for a Customer Service Representative - Upselling Commissions based in New Cairo. The role involves providing exceptional customer support, ensuring customer satisfaction, and delivering excellent customer experiences. Additionally, the role involves identifying upselling opportunities, promoting suitable products or services, and meeting sales targets to earn commissions. Successful candidates will be expected to handle customer inquiries and resolve issues effectively, maintaining the highest standards of professionalism and efficiency.<br>Qualifications<br>Fluency in English Proficiency in Customer Service, Customer Support, and delivering excellent Customer Experience Ability to ensure Customer Satisfaction through proactive communication and problem-solving Excellent communication and interpersonal skills Ability to work on-site in New Cairo and maintain a customer-focused approach Previous experience in a customer service or sales role is an advantage<br>Benefits & Salary<br>Net Salary up to 20 K KPIs in Euros, Upselling commissions Transportation provided + allowance (door-to-door for females) Medical insurance up to 400K per year Social insurance VPN lines for personal use Gym access Discounts in many stores Learning & Development courses Diplomas with attractive discounts Free gaming area<br>Work nature: 5 days per week (9 rotational hours, including 1 hour break), and 2 rotating days off Apply Now at 01029966945

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Talent 360 is looking for a " Technical Support Engineer" to join their growing team! If you're passionate about technology, enjoy troubleshooting technical issues, and thrive in solving complex technical challenges, this is a great opportunity to grow your career in a dynamic and collaborative environment. As a Support Engineer, you'll be responsible for diagnosing and resolving technical issues, providing technical support to clients and internal teams, investigating system-related problems, and collaborating with cross-functional teams to ensure the stability and performance of software solutions. - Provide technical support for enterprise applications, cloud solutions, and production environments while ensuring system availability and performance. - Troubleshoot application, integration, infrastructure, and system-related issues while coordinating with development and DevOps teams for resolution and deployments. - Handle incidents, service requests, monitoring activities, system health checks, and support operations within defined SLA timelines. - Draft, structure, and maintain governance documents, SOPs, process frameworks, technical documentation, and knowledge base materials. - Maintain centralized repositories, audit trails, trackers, and governance records with proper version control and accessibility. - Coordinate with departments to roll out new processes, prepare training materials and guides, and monitor process adoption and adherence. - Prepare reports and dashboards highlighting operational performance, implementation progress, gaps, risks, and key insights for management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.</li><li>1 4 years of experience in technical support, process coordination, application support, or related roles.</li><li>Good understanding of databases, APIs, integrations, middleware concepts, and cloud platforms such as OCI, AWS, or Azure.</li><li>Familiarity with Linux and Windows server environments, monitoring tools, and ticketing systems.</li><li>Strong documentation, reporting, and process management skills with attention to detail.</li><li>Basic knowledge of scripting, DevOps concepts, and CI/CD pipelines is considered a plus.</li><li>Excellent communication, problem-solving, organizational, and stakeholder management skills.</li></ul><p></p></section>

<p>•&nbsp;Provide first-line IT support to ODP employees, customers, and government authorities.</p><p>•&nbsp;Receive, troubleshoot, and resolve IT incidents and service requests within the agreed service levels (SLAs).</p><p>•&nbsp;Install, configure, and maintain computers, laptops, printers, and peripheral devices.</p><p>•&nbsp;Configure and manage user accounts, permissions, and access rights.</p><p>•&nbsp;Monitor, prioritize, and manage the IT ticketing system while ensuring timely follow-up and resolution.</p><p>•&nbsp;Perform routine health checks for IT systems and proactively identify potential issues.</p><p>•&nbsp;Support basic network connectivity troubleshooting and escalate complex issues when required.</p><p>•&nbsp;Maintain accurate IT asset inventory and lifecycle records.</p><p>•&nbsp;Prepare technical documentation, operational procedures, and periodic performance reports.</p><p>Ensure compliance with IT policies, security standards, and operational procedures</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Technical Support Specialist Operations Talent 360 is hiring a Technical Support Specialist to join our team. This is a full time opportunity for someone proactive, organized, and passionate about delivering high quality work in a fast paced business environment. About the Role As a Technical Support Specialist at Talent 360, you will be responsible for providing first line technical support, troubleshooting, and training to ensure smooth operations across our systems. The ideal candidate should have experience in technical support or IT services and the ability to work closely with different teams to ensure workflow efficiency, accurate follow up, and high quality execution. Key Responsibilities Network support : Provide first line support for internal networks and resolve basic connectivity issues. Database management : Handle SQL database queries and assist with basic data troubleshooting. Hardware troubleshooting : Diagnose and resolve hardware problems quickly to minimize downtime. POS/ERP systems : Support cashier and kitchen modules, ensuring smooth system logic and functionality. Training &amp; presentations : Deliver clear training sessions and presentations to clients and internal teams. Client support : Provide professional assistance to clients Shift flexibility : Adapt to rotating shifts and occasional fieldwork assignments (transportation covered). Documentation : Maintain accurate records, emails, and chat communications in English (B1 level).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Basic knowledge of internal networks, SQL databases, and hardware troubleshooting. Familiarity with POS/ERP logic (cashier and kitchen modules). Strong soft skills including patience, stress management, and presentation/training ability. Flexibility to work across rotating shifts and occasional fieldwork (transportation covered). English proficiency (B1 level) for emails, chats, and records. Bachelor s degree in Computer Science or related field preferred; entry level candidates welcome.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>Who is Forcepoint?</span></b></p><br><p><span>Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!</span></p><br><p><span><b>Job Description</b></span></p><br><p><span>A Technical Support Engineer III is responsible for providing a world-class support experience to our enterprise customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated third-party products, enabling our customers to stop the bad and free the good. You will utilize your knowledge and experience to interpret the customers’ needs and ensure they are achieving maximum value from Forcepoint. You will be seen as a technical advisor within the team and called upon to provide assistance to other team members on issues within your area of expertise. You will actively participate in product supportability programs.</span></p><br><p><span><b>Responsibilities:</b></span></p><br><ul><li><p><span>Respond to customer cases in line with Service Level Agreements.</span></p><br></li></ul><ul><li><p><span>Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experience.</span></p><br></li></ul><ul><li><p><span>Approach each case with a goal of ensuring Forcepoint products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.</span></p><br></li></ul><ul><li><p><span>Ensure full understanding of the issue, including impact to customer.</span></p><br></li></ul><ul><li><p><span>Gather logs, configuration details and attempt to reproduce the reported issues.</span></p><br></li></ul><ul><li><p><span>Research the issue in the Knowledge Base, documentation and with your team members as needed.</span></p><br></li></ul><ul><li><p><span>Recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.</span></p><br></li></ul><ul><li><p><span>Prioritize workload based on severity and impact to customer and demonstrate a sense of urgency when handling cases.</span></p><br></li></ul><ul><li><p><span>Be accountable for customer escalations and drive them internally to a speedy resolution while ensuring that customers are kept fully informed of progress throughout the escalation.</span></p><br></li></ul><ul><li><p><span>Document all interactions and case details within the customer tracking database, including a detailed description of the issue and any resolutions recommended.</span></p><br></li></ul><ul><li><p><span>Adhere to company policies and procedures regarding customer handling, case management and service entitlement verification.</span></p><br></li></ul><ul><li><p><span>Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.</span></p><br></li></ul><ul><li><p><span>Create and deliver formal mentoring programs to Technical Support Engineers</span></p><br></li></ul><ul><li><p><span>Provide technical reviews of user documentation, product requirements documents and functional specifications.</span></p><br></li></ul><ul><li><p><span>Act as subject matter expert with regard to specific product components and integrations.</span></p><br></li></ul><ul><li><p><span>Provide in-depth training in areas of expertise, general product knowledge, and integration.</span></p><br></li></ul><ul><li><p><span>Perform other duties and projects as assigned.</span></p><br></li></ul><p><span><b>Person Specification:</b></span></p><br><p><span>You demonstrate extreme levels of accountability and are results driven; you value teamwork and collaboration; you communicate transparently and with candour, while always being genuine; you act boldly, take initiative and are comfortable taking calculated risks to achieve successful outcomes; you execute with speed and integrity, delivering high quality work product which you are proud of.</span></p><br><p><span><b>Required Skills and Experience:</b></span></p><br><ul><li><p><span>Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience.</span></p><br></li></ul><ul><li><p><span>Six or more years of experience supporting business to business customers</span></p><br></li></ul><ul><li><p><span>Hands-on experience that demonstrate knowledge of:</span></p><br></li></ul><ul><li><p><span>Networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.)</span></p><br></li></ul><ul><li><p><span>HTTP protocol (Structure, status codes, authentication, etc.)</span></p><br></li></ul><ul><li><p><span>Application Support Basics (Common troubleshooting methodology for Windows and Linux programs)</span></p><br></li></ul><ul><li><p><span>SSL/TLS protocols (Structure, certificates, initial handshake, etc.)</span></p><br></li></ul><ul><li><p><span>SMTP (Protocol, Routing, MX Records, commands, status/response codes etc.)</span></p><br></li></ul><ul><li><p><span>Packet Capture/Analysis with tcpdump and Wireshark</span></p><br></li></ul><ul><li><p><span>Diagnosing network latency and intermittent issues</span></p><br></li></ul><ul><li><p><span>Reading and analysing log files</span></p><br></li></ul><ul><li><p><span>Active Directory (Domains, structure, permissions, group policies, etc.)</span></p><br></li></ul><ul><li><p><span>MSSQL fundamentals (Management interface, accessing logs, browsing databases, simple queries, permissions, jobs, etc.)</span></p><br></li></ul><ul><li><p><span>Information Security Concepts</span></p><br></li></ul><ul><li><p><span>Experience supporting the following applications:</span></p><br></li></ul><ul><li><p><span>Red Hat Linux fundamentals (command line navigation and basic features, file system, permissions, networking, etc.)</span></p><br></li></ul><ul><li><p><span>Windows (Permissions, services, file system, Event Viewer, etc.)</span></p><br></li></ul><p><span><b>Desired Skills and Experience:</b></span></p><br><ul><li><p><span>Endpoint application stack diagnostics and analysis for Windows, Mac, and Linux Endpoints</span></p><br></li></ul><ul><li><p><span>Windows and Linux memory dump capture and analysis</span></p><br></li></ul><p><i>Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.</i></p><br><p><i>The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.</i></p><br><p><i>Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to </i><i>recruiting@forcepoint.com</i><i>.</i></p><br><p><i>Applicants must have the right to work in the location to which you have applied.</i></p><br> </div>

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The organization specializes in delivering customized, consultative, and innovative outsourcing solutions that address the unique needs of each client. Through global coverage and deep understanding of diverse cultures, ETISAL International applies industry best practices and advanced technologies to support partners across different sectors. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously working to enhance management and operational standards. Team members are encouraged to contribute to first-class service quality and to help exceed client expectations.<br>Role Description This full-time, on-site Technical Support | Chat Account | English role is based in Qesm El Maadi. The role focuses on providing real-time technical and customer support via chat in English, responding to inquiries, resolving issues, and ensuring a positive customer experience. Daily tasks include diagnosing and troubleshooting technical problems, guiding customers through solutions, and escalating complex cases when necessary. The role also involves monitoring chat queues, documenting interactions accurately, and following established procedures and service-level agreements. Team members collaborate with colleagues and supervisors to improve support processes, maintain high customer satisfaction, and contribute to continuous service improvements.<br>Qualifications<br><br> Huawei English Technical Support <br>• Chat Handling<br><br>Requirements:<br>▪️ Graduates Technical graduates are preferred<br>▪️ English Level: B2<br><br>Details:<br>▪️ Salary: 12,000 up to 14,500<br>( Salary varies by college: Technical / Non-Technical ).<br>▪️ Rotational Shifts last shift ends at 10 PM<br>▪️ 2 Days Off (Rotational)<br>▪️ Social & Medical Insurance<br>▪️ Paid Training<br>▪️ Location: Maadi

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company specializes in customized, consultative outsourcing solutions that help organizations focus on their core business while delivering high-quality service to their own customers. With strong attention to cultural nuances, industry best practices, and global coverage, ETISAL International tailors services to match the unique needs of each partner. The organization emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and management standards to maintain first-class service quality.<br>Role Description The English Technical Support | Chat Account role is a full-time, on-site position based in Qesm El Maadi. The role involves providing real-time chat-based technical support in English, responding to customer inquiries, troubleshooting issues, and guiding customers through solutions in a clear and professional manner. Daily tasks include documenting interactions, escalating complex cases to the appropriate teams, and following established procedures and service-level agreements. Team members are expected to maintain a high level of customer satisfaction, collaborate with colleagues and supervisors, and contribute to continuous improvement of support processes and knowledge bases. The role requires consistent adherence to quality standards, timely responses, and respectful, inclusive communication with customers and coworkers.<br>Qualifications<br><br> Huawei English Technical Support <br>• Whats App Handling<br><br>Requirements:<br>▪️Technical graduates <br>▪️ English Level: B2<br><br>Details:<br>▪️ Salary: 12,000 up to 14,500<br>( Salary varies by college: Technical / Non-Technical ).<br>▪️ Rotational Shifts last shift ends at 10 PM<br>▪️ 2 Days Off (Rotational)<br>▪️ Social & Medical Insurance<br>▪️ Paid Training<br>▪️ Location: Maadi

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via chats and emails; Manage customer support tickets and maintain a 24-hour response SLA; Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes; Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements; Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality; Maintain and improve customer-facing documentation and self-service resources in GitBook; Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience translating technical issues for non-technical users (high EQ); Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs; Solid understanding of engineering workflows, including releases, migrations, and potential user impact; Ability to clearly distinguish product bugs from user environment issues and third-party limitations; Experience escalating incidents with structured documentation (impact, timeline, reproduction steps); Experience reading logs (e.<br>g, Jason) in tools like Grafana; Familiarity with marketplace or reselling platforms AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems); Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with CRM systems; Familiarity with reselling/marketplace platforms.<br> Benefits: Fixed schedule : Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3G3</span> </div>

About Us:At Hikvision, our vision is to “Empower vision for the security and sustainable growth of the world”. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.<br>Be part of a team that is making a difference.<br>Leadership: Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.<br>Culture: At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.<br>Job description<br>Provide technical support and solve technical problems to the client to ensure the smooth implementation of the work. Responsible for the product repair which return from customer Responsible for HIKVISION RMA &Service center operation like spare parts stork management Responsible for HIKVISION authorized RMA system promotion and RMA authorized business Responsible for Project On-site service support Responsible for Customer After-sales & Service satisfied management<br>Job requirements<br>Educational qualification-Graduated from University, relevant electric Engineering background,Years of Experience- 3 + years better Certifications HIKVISION HCSA better Have knowledge about electronic circuit analysis ability Strong logic and a sharp ability to locate technical issues Rich experience in dealing with technical issues. Good command on written and spoken English, experience in making testing reports and feedback would be an advantage<br>Join us:If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.