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<p>iCare is hiring a Full Stack Developer to build innovative solutions.</p><p>We're looking for someone with experience in:</p><p>&nbsp;- Developing and integrating .NET WCF REST services.<br>&nbsp;- Working with Node.js and React for front-end and back-end development.<br>&nbsp;- Utilizing MS SQL Server for database management.</p><p>You'll be responsible for:</p><p>&nbsp;- Full lifecycle development, from design to deployment.<br>&nbsp;- Building scalable and efficient applications.<br>&nbsp;- Collaborating with a small, agile team.</p><p>&nbsp;</p><p>If you have experience with these technologies and enjoy full-stack development, we encourage you to apply!</p><p><strong>Requirements</strong></p><p>Experience in:</p><p>&nbsp;- Developing and integrating .NET WCF REST services.<br>&nbsp;- Working with Node.js and React for front-end and back-end development.<br>&nbsp;- Utilizing MS SQL Server for database management.</p><p>Requirements:</p><p>&nbsp;- Minimum 1 year of experience in building large-scale software applications.<br>&nbsp;- Degree in Computer Science, Information Technology, or a related field.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>1. Support Dynatrace Application 2.<br> Monitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain 3.<br> Investigate any errors on Application that may be related to severs or databases by the needed view access as first layer who are accountable on the application readiness 4.<br> Raise any HW or DB related issues to concerned team 5.<br> Evaluate, Implement, administer, and tune Banking applications 6.<br> Manage relationship with 3rd party Application Suppliers and meet established Service Level Agreements.<br> 7. Coordinate with IT Architecture, Demand Management, PM and QA teams during project planning and execution related to all Banking Applications.<br> 8. Implement changes related to the applications and engage other resources if needed 9.<br> Implement data protection policies and compliance policies related to Banking applications and coordinate with IT Security 10.<br> Analyze problems related to Supported banking applications and coordinate with designated vendors.<br> 11. Cooperate with application developers in web interfaces related to different applications.<br> 12. Coordinate with IT Teams during project execution related to all Banking Applications 13.<br> Support development teams during implementation and transfer business knowledge.<br> 14. Analysis of new releases of 3rd party applications Qualifications: University Degree Holder in Computing / IT or equivalent industry experience.<br> • Senior Analyst: Minimum 3-6 years of Information Technology Area experience in IT Application experience, preferably in a Banking and Finance environment • Analyst: Minimum 1-3 years of Information Technology Area experience in IT Application experience, preferably in a Banking and Finance environment • Knowledge of specific 3rd party application deployed in Bank Environment • Knowledge of Business processes supported by 3rd party applications • Knowledge of Supplier Management Process • Requirements gathering (data and process) and application solution design • Knowledge of Release and Deployment Management process Relevant Experience in Application Support Support and administration of banking or financial applications Experience with Dynatrace or similar application performance monitoring tools Monitoring and Performance Analysis Skills Proficiency in monitoring banking applications’ performance Ability to analyze and optimize application performance to support business processes Troubleshooting and Issue Investigation Experience in investigating application errors related to servers, databases, or infrastructure Ability to access and interpret performance/view logs for root cause analysis Issue Escalation and Collaboration Experience raising hardware or database issues to relevant teams Working with third-party application vendors and meeting SLAs Application Evaluation and Tuning Skills in evaluating, implementing, and tuning banking applications for optimal performance Project Coordination and Change Management Experience coordinating with IT architecture, project management, QA, and other IT teams during project planning and execution Supporting application changes and engaging resources as needed Compliance and Security Knowledge Knowledge of data protection policies and compliance related to banking applications Coordination with IT Security teams on security policies Vendor and Release Management Experience analyzing new releases of third-party applications Collaboration with vendors for issue resolution and updates Web Interface Support and Development Collaboration Working with developers on web-related interfaces of banking applications Business Support and Knowledge Transfer Supporting development teams and transferring business knowledge during implementation Technical and Domain Knowledge Strong understanding of banking domain processes and application environments</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Maqsam: Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience.<br> Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.<br> Your Opportunity: We are seeking a Backend Software Engineer to join our innovative team at Maqsam.<br> This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment.<br> You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.<br> In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product’s capabilities.<br> Your Top Responsibilities: Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality.<br> Debug and troubleshoot complex software issues in a high-availability environment.<br> Optimize system performance through rigorous testing and code refinement.<br> Collaborate with cross-functional teams to integrate new technologies and frameworks.<br> Conduct code reviews to ensure code quality and implementation of best practices.<br> Document development processes, code changes, and other critical information accurately.<br> Participate in the design and architecture decisions of our internal systems and databases.<br> Support junior software engineers and participate in ramping up new joiners.<br> What We Expect from You Experience with backend or full-stack web development is a MUST , focusing on scalable and robust system design.<br> Proven ability in writing high-quality, readable, and scalable code.<br> Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues.<br> Experience with relational databases and their integration into systems.<br> Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems.<br> Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions.<br> Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively.<br> Additional Information: 3-5 years of experience in backend or full-stack web development.<br> Excellent problem-solving and analytical skills.<br> Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members.<br> A commitment to continuous professional development and eagerness to learn new technologies.<br> A degree in Computer Science, Engineering, or a related field is preferred.<br> Experience in mobile development is a plus.<br> Experience working on VoIP-related projects is a plus.<br> Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.<br>js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus.<br> What We Provide: Join a world-class team at Maqsam, where your growth is our priority.<br> Here’s what you can expect: A Collaborative and Friendly Environment.<br> Personal and Professional Growth: Opportunities to learn and become a world-class professional.<br> Fair Compensation: We value your contribution.<br> Transparency: A culture that thrives on open communication.<br> Benefits: First-class health insurance, and more.<br> Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.<br> Ready to join Maqsam's team?<br> Apply now!</span> </div>

Key Responsibilities• Generate and qualify new B2B leads through proactive prospecting.• Own the full sales cycle from lead generation to closing.• Build and manage a strong sales pipeline through CRM.• Develop relationships with senior decision-makers and key accounts.• Conduct presentations, product demonstrations and commercial negotiations.• Identify new business opportunities across Egypt & GCC.• Achieve monthly and quarterly sales targets.• Maintain accurate CRM and pipeline reports. Requirements✅ 4–8 years of proven experience in B2B Sales / Business Development.✅ Strong experience selling Software, Saa S, AI, ERP, IT Services or Technology Solutions.✅ Proven track record of personally generating leads and closing deals.✅ Experience dealing with C-level / senior decision-makers and key accounts.✅ Strong negotiation, presentation and closing skills.

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Key accountabilities & decision ownership</h4> <ul> <li>Provide strong support in the Datacom/CPN area at all technical levels of operation.</li> <li>Ensure proper and timely handling of individual/global complaints related to Datacom area.</li> <li>Initiate actions to improve the quality, availability, and measurement of the area.</li> <li>Ensure highest network quality, availability, and resilience through development and implementation of enhancement projects and work streams.</li> <li>Responsible for reviewing new technology, roadmaps, and incident trends.</li> <li>Provide troubleshooting, analysis, and problem solution for critical situations.</li> <li>Follow up and prepare the Datacom network planned activities to ensure fault-free operation during different activity phases, coping with O&M quality standards and procedures.</li> <li>Provide 24x7 second line on-call support for Datacom network emergencies reported by internal customers to fix critical problems.</li> <li>Fine tune the Datacom nodes to achieve smooth and high-quality performance.</li> <li>Implement preventive software correction packages on Datacom nodes to solve network problems.</li> <li>Secure the Datacom network elements.</li> <li>Assess the need for suppliers' support intervention and follow up with suppliers regarding any Datacom network issues.</li> <li>Provide Datacom technical support to internal and external customers and ensure their satisfaction.</li> <li>Follow the escalation and reporting procedure in due time.</li> <li>Report Datacom network problems promptly with clear information to management for proper decision making.</li> <li>Report Datacom network activities to management for proper follow-up.</li> <li>Report performance against agreed plans and KPIs.</li> <li>Participate in acceptance and testing of new Datacom nodes, systems, features, and services.</li> <li>Implement software and hardware system upgrades.</li> <li>Implement hardware system expansions.</li> <li>Follow the Datacom, Change Management teams, and Service Management processes/SLA.</li> <li>Attend all assigned trainings, sessions, or workshops.</li> </ul> <h4>Core competencies, knowledge, and experience</h4> <ul> <li>Good IP knowledge with a strong background in SP (MPLS, VPLS, BGP, etc.)</li> <li>Minimum 3 years of experience in relevant field</li> <li>CCNP SP and MPLS knowledge is a must</li> <li>CCIE SP level</li> <li>Good knowledge of firewalls: Juniper, NetScreen, CISCO ASA, Fortinet, IPS or equivalent</li> <li>F5 Load Balancer knowledge is preferred</li> <li>ACI technology is preferred</li> <li>Good understanding of GSM/3G network</li> <li>Python programming knowledge is a plus</li> <li>Automation and scripting tools development experience is a plus</li> <li>Good communication skills</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

<p><b>JOB PURPOSE</b> To install, support, monitor, upgrade and maintain software application/solutions and ensure consistency within the assigned projects while taking into consideration industry best practices, and established projects requirements.</p><p>Description</p><ol><li>Provide support to the application delivery specialists while performing their tasks through transferring their know- how to help them complete their tasks if needed.</li><li>Develop ideas and build different solutions for applications technical challenges during projects implementation</li><li>Analyse business requirements, identify alternative solutions and recommend new approaches documented in the design documents to implement them on the applications and ensure alignment with the architecture principals.</li><li>Analyse and diagnose technical problems, across all stages of implementing applications (build, test and rollout activities) to provide the solutions on the related systems to fix the issues.</li><li>Prioritize applications issues based on application know how and business knowledge in co-ordination with different stakeholders.</li><li>Work closely with vendors (if exists) in building the applications related components</li><li>Participate in updating the business processes to reflect any changes in the requirements of the applications implementation.</li><li>Contribute with other stakeholders on the application monitoring design and define the critical services for monitoring purposes.</li><li>Support IT security in understanding access, roles and privileges according to established policies and procedures and applications capabilities</li><li>Report to the application delivery technical leads any risks that may affect application deliverables</li></ol><p>Reporting and Documentation</p><ol><li>Prepare the project related technical documentation to ensure the quality level of the project</li><li>Prepare periodic reports.(weekly and monthly for the assigned tasks to be reviewed and approved by the technical lead.</li></ol><p>Policies, Processes and Procedures</p><ol><li>Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ol><p>Day- to-day operations</p><ol><li>Follow the day-to-day operations related to own jobs in the Application Management, Development &amp; Digital Solutions department to ensure continuity of work.</li></ol><p>Compliance</p><ol><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</li></ol><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Engineering, Computer science or equivalent</p><p>4-6 years of experience in Information Technology field.</p><p>Awareness of business functions and the reflection on applications implemented.</p><p>Skills</p><p>Very good command of English Language (Written &amp; Spoken)</p><p>Good analytical skills</p>

AFS is Hiring | Senior Java Developer – Acquiring Are you passionate about building enterprise-grade payment solutions? Join AFS (Arab Financial Services) and help shape the future of digital payments by developing mission-critical acquiring platforms that power merchant services across the region.<br>Key Responsibilities Design, develop, and maintain Java-based Acquiring Back Office applications. Build solutions for merchant onboarding, settlement, reconciliation, fee calculation, and reporting. Develop and integrate REST/SOAP APIs with payment platforms such as ACI CMM, Postilion, payment gateways, and core banking systems. Collaborate with Product, Solution Design, QA, and Operations teams to deliver high-quality solutions. Optimize application performance, support production systems, and contribute to CI/CD and continuous improvement initiatives.<br>Requirements: 5+ years of Java enterprise development experience.3+ years of experience in Acquiring Back Office or Merchant Management Systems. Strong expertise in Java, Spring Boot, Microservices, REST/SOAP APIs, Oracle/SQL, Git, Maven, and Jenkins. Experience with ACI CMM, Postilion integrations, payment processing, settlement, and reconciliation is highly preferred. Understanding of secure coding practices and PCI DSS concepts.<br>???? Location: New Cairo???? Interested? Send your CV to careers.egypt@afs.com.bh<br>Mention the job title in the subject#Hiring #Java Developer #Microservices #Payments #Acquiring #Fin Tech #Software Engineer #Backend Developer #Tech Jobs #Egypt Jobs #AFS

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience&nbsp;<br>• Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role.<br>OR<br>• Bachelor’s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.<br>CORE WORK ACTIVITIES&nbsp;<br>General<br>• Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.<br>• Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.<br>• Monitors assigned company owned and managed offices to verify IT operations are running effectively.<br>• Meets with direct manager to provide updates on IT activities and business plans.<br>• Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.<br>• Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.<br>People&nbsp;<br>• Owns IT vendor relationship for properties in scope.<br>• Participates in the Talent Acquisition process according to company procedures.<br>• Verifies induction program for new associates or associates transferring to new role is effective.<br>• Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.<br>• Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.<br>• Verifies effective communication, training, and execution of all talent development programs and related initiatives.<br>• Develops a personal management style that is intended to bring positive results from Associates.<br>• Builds and maintains positive and effective relations with direct team members.<br>Product&nbsp;<br>• Strives to remain informed on the most up to date knowledge regarding vendor activities.<br>• Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.<br>• Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.<br>• Where assigned, documents technology pilot scope and objectives with business partners.<br>Process&nbsp;<br>• Maintains IT inventory for the assigned properties/offices in cluster.<br>• Manages cluster IT Agreements for assigned properties.<br>• Verifies cluster associates are treated appropriately and in alignment with local operational practices.<br>• Verifies the execution and tracking of rollouts on a timely basis.<br>• Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.<br>• Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.<br>• Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.<br>• Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.<br>• Implements cluster IT policies and procedures as received by regional IT.<br>• Attends IT Education Calls.<br>• Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.<br>• Completes other reasonable duties as requested by leadership.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Job summary</h4> <p>The QA & Testing Auto. Tech Specialist (Enterprise Solutions Tribe) is responsible for supporting the testing team to ensure the quality and reliability of software products. This entry-level role focuses on executing manual test cases, learning the fundamentals of automation, and assisting in the identification and reporting of bugs. The engineer will work under the supervision of senior testers and collaborate with development teams to gain hands-on experience in the software testing lifecycle.</p> <h4>Job description</h4> <p><strong>Key responsibilities:</strong></p> <p><strong>Test execution & documentation</strong><br> Execute manual test cases and report defects clearly.<br> Assist in documenting test scenarios, steps, and expected results.<br> Help maintain test artifacts under guidance.</p> <p><strong>Automation support</strong><br> Participate in learning automation scripting and framework usage.<br> Assist in running automated tests and interpreting basic results.<br> Support senior testers in test script development and maintenance.</p> <p><strong>Collaboration & communication</strong><br> Work closely with business team members and developers to understand requirements and testing scope.<br> Attend daily standups, sprint planning, and review meetings.<br> Provide updates on test execution progress and issues.</p> <p><strong>Learning & development</strong><br> Take part in internal training and mentorship programs.<br> Stay updated with foundational QC and automation concepts.<br> Gradually take on more complex testing tasks as skills develop.<br> Capture lessons learnt and best practice to improve test methodologies.</p> <p><strong>Not a perfect fit?</strong><br> Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Qualifications</h4> <p><strong>Education & experience:</strong><br> Bachelor’s degree in computer science, information technology, or a related field.<br> 1–2 years of experience in software testing.<br> Internship or academic experience in testing is a plus.<br> Basic understanding of software development and QA processes.<br> Certified ISTQB Foundation level is mandatory.</p> <p><strong>Technical skills:</strong><br> Knowledge of test case design, execution, and bug reporting.<br> Familiarity with at least one test management or defect-tracking tool (e.g., JIRA).<br> Exposure to test automation tools (e.g., Selenium, Appium).<br> Basic understanding of scripting or programming (e.g., Java, Python).<br> Awareness of Agile methodologies.<br> Certified ISTQB Agile tester is a plus.</p> <p><strong>Soft skills:</strong><br> Good communication and collaboration skills.<br> Willingness to learn and take direction from senior team members.<br> Detail-oriented mindset with an eagerness to improve.<br> Team player with a proactive attitude.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p></p><p></p>

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, and customer experience services. Flairs Tech works closely with customers across North America, Europe, the Middle East, and Africa, acting as an extension of their teams to optimize processes and productivity. The organization places strong emphasis on its people, fostering a collaborative environment where talent and growth are central to its success.<br>Role Description The French Travel Advisor is a full-time, on-site role based in Qesm El Maadi. In this position, the advisor assists French-speaking customers with planning and booking travel arrangements, including flights, accommodations, and related services, while ensuring a smooth and efficient experience. Daily tasks include responding to customer inquiries, providing accurate travel information, recommending suitable options, and handling changes or issues in a timely and professional manner. The role also involves maintaining up-to-date knowledge of travel policies, promotions, and partner offerings, capturing detailed information in the system, and contributing to high customer satisfaction and service quality.<br>Qualifications<br> Customer-focused skills: ability to maintain high levels of Customer Satisfaction and deliver consistent, professional Customer Service. Interpersonal skills: strong Communication abilities in French and English, both spoken and written, with a clear and empathetic approach. Travel expertise: experience in Travel Arrangements and working within a Travel Agency or similar travel services environment. Additional competencies: strong problem-solving skills, attention to detail, and the ability to work efficiently in a fast-paced, on-site setting. Relevant background: previous experience in customer-facing roles, particularly in tourism or hospitality, and proficiency with reservation and CRM systems.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</span></p><br> <p>This position is based in Cairo, Egypt.&nbsp;</p><br> <p>SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer journey to guarantee the acquisition of net-new customers and the successful adoption and expansion of our products. Most importantly, helping more customers run better ultimately translates into a safer, cleaner, more connected, better enabled, and more equal world.&nbsp;</p><br> <br> <p>SAP Digital team prides itself not only on the outcomes, but on exemplifying our company values: Build bridges not silos, embrace differences, keep the promise, stay curious, tell it like it is, and live the leadership credo.&nbsp;</p><br> <br> <p><strong>Job Profile&nbsp;</strong></p><br> <br> <p>The Digital Sales Development team guides and influences customers to take informed decisions in the early stages of their digital transformation journey by creating a world-class engagement experience. This team is responsible for building and nurturing pipeline of sales opportunities and incremental revenue aligned with the Sales and Marketing teams, focusing on prospecting into the SAP install base and net new name accounts, while nurturing leads into qualified opportunities within their assigned space. This team drives digital and high-quality engagement with potential customers delivering superior customer experience.&nbsp;</p><br> <br> <p>As a Digital Sales Development Executive, you will work with a team focused on sourcing and nurturing demand to grow SAP’s Cloud ERP &amp; LoB footprint in NNN &amp; IB across all industries, working with SAP &amp; Partners resources, as well as Customers. You will be focusing on SAP’s solution area described below.&nbsp;</p><br> <br> <p>Solution Specialization: &nbsp;</p><br> <br> <p><strong>Customer experience (CX)</strong> provides organizations with the tools and technology to enable meaningful, personalized, and seamless customer interactions that drive business growth.&nbsp;</p><br> <br> <p>CX focuses on putting the customer at the center of business to drive transformative results. These solutions provide organizations with the tools and technology to deliver consistent, engaging, and personalized experiences across every touchpoint in the customer journey. CX solutions connect commerce, sales, service, marketing, and customer data, but with a unique focus on the end-to-end customer experience. By understanding, anticipating, and responding to the needs and expectations of each individual customer, CX enables organizations to streamline customer-facing operations, increase loyalty and revenue, and make data-driven decisions to optimize engagement across the entire lifecycle. It's a powerful tool for enhancing overall go-to-market efficiency and ensuring the success of an organization's customer retention and growth strategies.&nbsp;</p><br> <br> <p> Key Responsibilities and Tasks:&nbsp;</p><br> <br> <p>The purpose of this position is to extend SAP's market coverage in the dedicated segment by generating new pipeline through:&nbsp;</p><br> <br> <ul> <li>Executing Targeted Outbound Campaigns via phone, chat and email. For targeted outbound campaigns, leads will be qualified according to the applicable methodology and handed over to Sales using standard global process.&nbsp;</li> </ul> <br> <ul> <li>Accelerating pipeline and increasing conversion by executing programmatic recycled (discontinued / disqualified leads) and reconstituted nurturing (aged pipeline)&nbsp;</li> </ul> <br> <ul> <li>Nurturing leads received from other demand generation functions and progressing stalled pipeline. For targeted outbound campaigns, leads will be qualified according to the applicable methodology and handed over to Sales using standard global process.</li> </ul> <p>Digital Sales Development Executive generates and qualifies leads through proper means, and nurtures aging leads and opportunities, and eventually hands over fully qualified leads to their assigned Account Executives for further sales progress.&nbsp;</p><br> <br> <p>The Digital Sales Development Executive will be co-located in the Digital Hub. They will be joining in territory and account planning to support the team and will be the future candidate pool for transition into sales roles.&nbsp;</p><br> <br> <p>Campaign Execution &amp; Lead Management:&nbsp;</p><br> <br> <ul> <li>Plan and execute call and e-mail activities to generate leads using the most efficient means together with manager/expert&nbsp;</li> </ul> <br> <ul> <li>Support and cooperate with Field Marketing, Solution Specialists, Account Executives&nbsp;</li> </ul> <br> <ul> <li>Align with Sales colleagues for most effective territory planning and execution, covering all routes to market&nbsp;</li> </ul> <br> <ul> <li>Generate and qualify leads through proper means (cold calling, phone campaigns, email actions, etc.) in alignment with management&nbsp;</li> </ul> <br> <ul> <li>Pass qualified leads to Sales resource for opportunity management and execution&nbsp;</li> </ul> <br> <ul> <li>Regularly review lead pipeline and progression. Proactively give qualitative and quantitative feedback to Marketing on campaigns using standard procedures and reports&nbsp;</li> </ul> <br> <p>Training &amp; Enablement:&nbsp;</p><br> <br> <ul> <li>Assist in activities to enhance demand generation and product/solution skills&nbsp;</li> </ul> <br> <ul> <li>Be active part of either classroom, e-learning, virtual classroom, or mentor-lead activities&nbsp;</li> </ul> <br> <ul> <li>Complete all enablement requested in a timely manner&nbsp;</li> </ul> <br> <p>Experience and Language Requirements:</p><br> <br> <ul> <li>2-5 years of experience in Demand Generation or Inside Sales environment.&nbsp;</li> </ul> <br> <ul> <li>Preferably Digital (Remote) Experience, specifically in high volume of customer facing experience, phone-centric work.&nbsp;</li> </ul> <br> <ul> <li>High volume activity working environments, involving phone and a CRM/ Contact Management System.&nbsp;</li> </ul> <br> <ul> <li>Fluency in English &amp; Arabic&nbsp;required.&nbsp;</li> </ul> <br> <ul> <li>Fluency in&nbsp;any other regional language preferred.&nbsp;</li> </ul> <br> <ul> <li>Bachelor's degree or equivalent business experience.&nbsp;</li> </ul> <br> <p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.&nbsp;&nbsp;<br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,&nbsp; gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br> <p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br> <p><span><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Requisition ID: 456762 &nbsp;| Work Area: Sales &nbsp;| Expected Travel: 0 - 10% &nbsp;| Career Status: Professional &nbsp;| Employment Type: Regular Full Time &nbsp;&nbsp;| Additional Locations: &nbsp;#LI-Hybrid<br></span></span></p><br> </div>

<p>Recruitment Fraud Alert We ve learned that scammers are impersonating Commvault team members including HR and leadership via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at EMAIL_ADDRESS</p><p>As an organization, we are committed to a great work culture that embraces our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer s business forward. We re all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on visibility, integrity, and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge. We are looking for a Success Account Manager to join us on a full-time basis in Egypt!</p><p>The Success Account Manager (SAM) will primarily be responsible for supporting large enterprise customers who have signed up for Enterprise Support, and additionally providing customer critical situation management from the field. The SAM will act as the customer liaison between Technical Support, SW Engineering, Product Management and Field Operations. The SAM must display a rigorous work ethic and thrive in an often unstructured, dynamic environment. The SAM will be required to be flexible with their work schedule in supporting customers.</p><p>Display proficiency with all customer interactions including kick-off, training, onboarding, business reviews, customer issues, renewals. Leverage internal teams to deliver to customers' needs. Navigate through multiple organizations (Product Management, Engineering, Sales, Support, Marketing, Services) to address questions and issues on current and future solution set. Continuously monitoring all key accounts metrics and accurately assessing account health and proactively reaching out Responsible for quarterly business reviews with sales management on the performance and health of Commvault customers in their region Incident management participating in follow the sun coverage through regional handovers. Weekly cadence meetings, best practice recommendations Demonstrates critical thinking as it relates to customer interactions and develops sense of ownership for account portfolio and their success. Capable of building initial relationship and growing the relationship into other groups and partners of the account Can identify difficult situations and chart a path to resolution independently and/or bring up to critical teams or management. Understands the importance of follow-up/follow-through and uses necessary resources to get client to satisfactory state. Deep understanding of the various verticals and the business need Commvault is fulfilling training, success planning, establishing metrics of success, etc. as it relates. Hungry for ongoing education opportunities that are offered for Commvault products. Understands the technology from a user s perspective and help the customer identify the best ways for the intended business use of that technology. Complies to all processes and Gainsight customer journey touchpoints. Including but not limited to using proper document templates, storing, and linking correctly in Gainsight, etc. Understand and capable of influence customer advocacy needs. Embody a constant attitude of driving accounts to substantial active use through Commvault Customer Success methodology.</p><p>We offer an attractive compensation and benefits package. Employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing eg. Commvault Certifications Good company environment to work in with some of the best talent around! An all-embracing company culture, an opportunity to join our Employee Resource Groups Are you ready to make a difference? Join Commvault in helping our customers protect their data in a difficult world! Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics, or any other status protected by the laws or regulations in the locations where we work. Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email EMAIL_ADDRESS For any inquiries not related to an accommodation please reach out to EMAIL_ADDRESS . Commvault's Privacy Policy</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Engineering Degree or equivalent is desired.</li><li>Up to 4 years experience within a Support, Customer Success, Account, or Relationship Manager role.</li><li>Must be fluent in Spanish to a professional level along with English (written and verbal) to a professional level.</li><li>Strong understanding of data management, backup, and recovery solutions.</li><li>Demonstrable ability to handle large deployments of hardware and software for SMB and Enterprise customers.</li><li>Consulting experience with data centre operations</li><li>Customer-facing experience, handling customer relationships in a commercial and government environment.</li><li>Ability to bridge technology and business goals to provide productive solutions.</li><li>Must have the ability to grasp new technical information quickly.</li><li>Project Management experience</li><li>Strong written and oral communication skill</li><li>Demonstrated customer service, leadership and team interaction skills are required.</li><li>Ability to handle various tasks and work well in a tense environment.</li><li>Flexibility to work in a fast-paced and demanding work environment.</li><li>Ability to convey technical information to business centric audiences.</li><li>Be able to collaborate closely with various customer teams technical, management and Executives.</li><li>Working Knowledge of hardware platforms (CPQ/HP, IBM, Dell, Etc.)</li><li>Working knowledge of WAN technologies and TCP/IP networking</li><li>Working knowledge of Windows/Unix/Netware/Linux</li><li>Experience with storage related solutions (e.g., Veritas, EMC, HDS, etc.)</li><li>Previous Technical Support experience with supporting large enterprise customers is a plus.</li><li>Working knowledge of an enterprise application (Exchange, SQL, Oracle, Lotus Notes, etc.)</li><li>Working knowledge of clustering or databases</li><li>Working knowledge of disaster recovery and design capabilities</li><li>Working knowledge with backup and recovery products (Simpana, Veritas NBU, CA, etc.)</li><li>Ability to read and interpret complex diagrams and specification requirements.</li><li>Commvault Product knowledge is desirable but not essential.</li><li>Business Administration Training and Project Management Training will be a plus.</li></ul>