وظائف طبيب قلب و صدر و أوعية دموية - الجيزة مصر

<h3><strong>About the Role</strong></h3><p>We are seeking a <strong>highly experienced and proactive Senior Legal Affairs &amp; Government Relations Specialist</strong> to take full responsibility for managing the company's legal affairs, government relations, licensing, permits, and regulatory procedures for our restaurant operations.</p><p>The ideal candidate will have a <strong>strong military or government-service background</strong>, excellent knowledge of dealing with governmental authorities, and the ability to efficiently manage and close all required procedures and approvals.</p><p>This role requires a <strong>strong, disciplined, well-connected, and highly organized individual</strong> who can independently follow up with different government authorities and ensure that all company licenses and approvals are obtained, renewed, and maintained on time.</p><p></p><h3><strong>Key Responsibilities</strong></h3><ul><li><p>Take full ownership of all governmental and regulatory procedures related to the company's restaurant operations.</p></li><li><p>Manage the complete process of obtaining, renewing, modifying, and terminating all required licenses and permits.</p></li><li><p>Handle all procedures related to <strong>Civil Defense</strong>, including inspections, approvals, fire safety requirements, and required documentation.</p></li><li><p>Manage and follow up on all procedures with the <strong>Tourism Police</strong> and relevant tourism authorities.</p></li><li><p>Coordinate with municipalities, local authorities, regulatory bodies, and other governmental entities.</p></li><li><p>Handle all licenses and approvals required for restaurant operations, including operational, commercial, environmental, health, safety, signage, and other applicable permits.</p></li><li><p>Follow up on governmental inspections, violations, official notices, and corrective actions until complete closure.</p></li><li><p>Coordinate all governmental requirements related to <strong>new restaurant openings, branch closures, renovations, expansions, and changes in business activities</strong>.</p></li><li><p>Maintain a complete database of all company licenses, permits, certificates, approvals, and expiration dates.</p></li><li><p>Ensure timely renewal of all licenses and prevent any operational disruption resulting from expired or missing permits.</p></li><li><p>Represent the company before governmental authorities whenever required.</p></li><li><p>Build and maintain professional relationships with relevant governmental authorities.</p></li><li><p>Monitor changes in governmental requirements and advise management accordingly.</p></li><li><p>Coordinate with Operations, HR, Finance, HSE, and other departments to ensure all regulatory requirements are completed properly and on time.</p></li><li><p>Prepare regular reports for management regarding the status of licenses, permits, pending governmental procedures, and potential regulatory risks.</p></li><li><p>Handle any additional legal affairs and governmental assignments requested by senior management.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3><strong>Candidate Profile</strong></h3><ul><li><p>Bachelor's degree in <strong>Law, Legal Studies, or a related field</strong>.</p></li><li><p><strong>Strong preference for candidates with a military or government-service background</strong>, particularly former officers or personnel with significant experience in administration, security, governmental procedures, or regulatory affairs.</p></li><li><p>Ideally <strong>10+ years of military or government-service experience</strong> or equivalent experience in governmental relations and regulatory affairs.</p></li><li><p>Proven experience dealing directly with government authorities and regulatory bodies.</p></li><li><p>Strong practical experience in <strong>licensing, permits, Civil Defense procedures, Tourism Police procedures, and restaurant/hospitality regulations</strong>.</p></li><li><p>Previous experience in the <strong>restaurant, hospitality, retail, FMCG, or multi-branch business sector</strong> is highly preferred.</p></li><li><p>Strong knowledge of governmental procedures and regulatory requirements.</p></li><li><p>Excellent communication, negotiation, follow-up, and problem-solving skills.</p></li><li><p>Strong personality with the ability to deal professionally and confidently with different governmental authorities.</p></li><li><p>Highly disciplined, organized, responsible, and capable of working independently.</p></li><li><p>Ability to manage multiple procedures and deadlines simultaneously.</p></li><li><p>Excellent reporting and documentation skills.</p></li><li><p><strong>Maximum age: 40 years.</strong></p></li></ul><p></p><h3><strong>Key Competencies</strong></h3><ul><li><p>Government Relations</p></li><li><p>Licensing &amp; Permits Management</p></li><li><p>Legal Affairs</p></li><li><p>Civil Defense Procedures</p></li><li><p>Tourism Police Coordination</p></li><li><p>Regulatory Compliance</p></li><li><p>Governmental Negotiation</p></li><li><p>Strong Follow-Up &amp; Execution</p></li><li><p>Problem Solving</p></li><li><p>Leadership &amp; Discipline</p></li><li><p>Excellent Communication Skills</p></li></ul><p></p><h3><strong>Why Join Us?</strong></h3><ul><li><p>Competitive salary package.</p></li><li><p>Stable and professional working environment.</p></li><li><p>Opportunity to work with a growing restaurant business.</p></li><li><p>Career growth and development opportunities.</p></li><li><p>High level of responsibility and direct impact on business operations.</p></li></ul><p></p>

<div> <div> <b>Who we are</b> </div> <div> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p> </div> </div> <div> <div> <b>About this Role</b> </div> <div> <div>We are seeking a Software Release Specialist to plan, coordinate and continuously improve software release activities across application operations. The role focuses on ensuring user-facing services and production systems run smoothly by aligning release schedules with business needs, technology requirements, quality standards, compliance expectations and operational stability. The role is based in Cairo and sits within Application Operation.</div> </div> </div> <div> <div> <b>What you ll do</b> </div> <div> <ul> <li>Plan and coordinate software releases, ensuring alignment with business objectives and IT requirements. </li> <li>Schedule release activities and timelines, working with cross-functional teams to support timely delivery. </li> <li>Identify and mitigate release-related risks, including data privacy, compliance and security considerations. </li> <li>Oversee release execution, including deployment, configuration changes and testing procedures. </li> <li>Coordinate testing activities, including user acceptance testing and performance testing, to maintain release quality. </li> <li>Maintain clear documentation for release processes, configurations and deployment procedures. </li> <li>Facilitate communication between stakeholders, ensuring clear and timely updates on release progress. </li> <li>Monitor production systems after releases and support timely resolution of issues or service disruptions.</li> <li>Evaluate and optimise release management processes through feedback and continuous improvement. </li> <li>Ensure releases comply with regulatory requirements and internal software release policies.</li> </ul> </div> </div> <div> <div> <b>Who you are</b> </div> <div> <ul> <li>You have experience in release management or a related role, ideally within a software development or IT environment.</li> <li>You are organised and able to plan, prioritise and coordinate multiple release activities effectively. </li> <li>You communicate clearly with technical and non-technical stakeholders, both verbally and in writing. </li> <li>You apply analytical thinking to identify issues, assess impact and support practical resolution during release activities. </li> <li>You work collaboratively with development, quality assurance, operations and business stakeholders. </li> <li>You have familiarity with Agile methodologies such as Scrum or Kanban, and understand iterative development and release planning. </li> <li>You have a basic understanding of software development concepts, IT infrastructure, servers, networks and cloud services. </li> <li>You understand testing methodologies and quality assurance practices that support reliable software releases.</li> <li>You bring knowledge of cloud technologies and DevOps tools, with an interest in using automation to improve release processes.</li> </ul> </div> </div> <div> <div> <b>Not a perfect fit?</b> </div> <div> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> </div> </div> <div> <div><br></div></div><div><div><div><ul> </ul> </div> </div> </div>

<p>The AV&amp;L Show Operator is responsible for the daily operation, pre-show preparation, preventive maintenance, and technical execution of integrated Audio, Video, Lighting (AV&amp;L), and Show-Control systems. This role ensures smooth nightly show performances, supports external site events, supervises field operations assistants, and maintains high standards of technical reliability and site safety.</p><p>Key Responsibilities:</p><p>1. Nightly Show Operations &amp; Cue Execution</p><ul><li>Show Control: Operate multi-discipline systems (audio routing, video/media servers, projectors, architectural/moving lighting, DMX networks, timecode, and communications) per approved scripts, cues, and timelines.</li><li>Live System Monitoring: Continuously monitor critical systems during rehearsals and live performances; respond swiftly to technical irregularities to preserve show quality and safety.</li><li>Independent Execution: Step in to run the complete show independently or substitute for the Senior Operator as needed.</li><li>Shutdown Protocols: Execute approved post-show system shutdown and securing procedures.</li></ul><p>2. Pre-Show Preparation &amp; Enclosure Oversight</p><ul><li>System Verification: Perform and document daily pre-show inspections across all AV&amp;L equipment, ensuring required files, presets, routing configurations, and backups are correctly loaded.</li><li>Enclosure Supervision: Direct operations assistants during the opening and closing of moving-head, lighting, and projection enclosures, verifying proper timing, ventilation, drainage, and weatherization.</li><li>Immediate Escalation: Report operational issues or safety hazards immediately and coordinate corrective actions with technical leads or suppliers.</li></ul><p>3. Preventive Maintenance &amp; Basic Troubleshooting</p><ul><li>Routine Maintenance: Participate in daily, weekly, monthly, and periodic preventive maintenance schedules.</li><li>Field Inspections: Regularly inspect hardware for faults, overheating, corrosion, dust/moisture ingress, damaged cables, or error codes.</li><li>First-Level Troubleshooting: Identify signal flow issues, check connections, power-cycle systems safely, load contingent configurations, and swap basic peripherals without making unauthorized system changes.</li><li>Vendor &amp; Repair Support: Support specialist vendors during updates or repairs; test repaired equipment before re-integrating it into live production.</li></ul><p>4. Status Reporting, Shift Handovers &amp; Team Leadership</p><ul><li>System Logging: Maintain daily show logs, pre-/post-show checklists, incident reports, and hardware status updates (active faults, temporary workarounds, and pending maintenance).</li><li>Alternate Team Leadership: Act as the on-duty team leader when assigned, directing systems technicians, power infrastructure technicians, and operations assistants prior to audience admission.</li><li>Cross-Departmental Alignment: Communicate effectively with site operations, security, and production teams, providing detailed shift handovers until all outstanding issues are resolved.</li></ul><p>5. Special Events &amp; Infrastructure Restoration</p><ul><li>Event Facilitation: Serve as technical lead and backup operator for corporate functions, private events, VIP visits, and external productions outside regular show schedules.</li><li>System Safeguarding: Ensure temporary event setups do not compromise the integrity, security, or safety of the primary show infrastructure.</li><li>Post-Event Teardown &amp; Reset: Supervise dismantling of temporary gear, restore original signal patching, settings, and show files, and perform full system test-runs before the next scheduled performance.</li></ul><p>6. Translation System &amp; General Safety</p><ul><li>Discipline Translation Support: Conduct operational checks on translation channels, audio routing, receivers, and charging stations.</li><li>Safety &amp; Standards: Maintain clean, organized technical areas, strictly observe site safety protocols, and stop any activity that poses a risk to personnel or equipment.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>1-3 years of experience in Engineering, Media Technology, Sound/Lighting, IT/Networks, or related fields.</p><p>Bachelor's Degree or Technical Diploma in Electrical, Electronics, Communications, Computer Engineering, Media Technology, Theatre Technology, or a related field.</p><p>Practical experience gained through live events, theatre operations, broadcast, AV integration, theme parks, or relevant university/freelance projects is highly desirable.</p><p>Very good command of English, both spoken and written, to ensure clear communication in a technical and operational environment.</p>

<p>We are seeking an IPPS Customer Fulfilment Support Engineer to resolve complex and escalated technical issues related to Vodafone Germany fixed and TV products in a customer-focused, service-critical environment. The role focuses on troubleshooting, incident resolution, process improvement, and delivering high-quality support that improves customer experience and service standards. This role is part of Customer Fulfilment Support within VOIS Egypt and is based in VHUB2/Dallah. It involves working closely with internal competence teams, third parties, and support colleagues to ensure incidents are managed end to end and resolved within agreed service levels</p><p><b>What you ll do</b></p><ul><li>Act as a technical and process reference point for junior incident management colleagues.</li><li>Manage long-running, complex, and escalated customer incidents related to fixed and TV services.</li><li>Perform fault troubleshooting, identification, and resolution for Vodafone Germany customers.</li><li>Resolve incidents in line with agreed service level agreements and key performance indicators.</li><li>Collaborate with internal competence teams and third-party providers when required to resolve tickets within agreed timelines.</li><li>Handle customer incidents end to end, from the first contact through to ticket resolution.</li><li>Contribute to a positive customer experience through high-quality resolution, Net Promoter Score outcomes, and written customer feedback.</li><li>Work on a 24/7 rotational shift basis, including weekends and public holidays.</li></ul><p>What's in it for you</p><ul><li>An opportunity to work on complex fixed and TV product support for Vodafone Germany customers.</li><li>Exposure to customer-critical technical environments where service quality, incident resolution, and customer satisfaction are central to success.</li><li>The chance to collaborate with internal competence teams, third-party providers, and support colleagues across incident resolution scenarios.</li><li>Experience in end-to-end incident handling, from initial customer contact through to ticket closure.</li><li>A role that supports continuous improvement of processes, standards, and customer experience.</li></ul><p>What skills you will learn</p><ul><li>Advanced troubleshooting of fixed, TV, WAN access, and IP networking services.</li><li>End-to-end customer incident management in a service-critical technical support environment.</li><li>Practical experience working with service level agreements, key performance indicators, and quality-focused support outcomes.</li><li>Collaboration with internal specialist teams and third-party providers to resolve complex technical issues.</li><li>Customer-focused communication, written feedback handling, and support quality improvement.</li><li>Skills in supporting and guiding newer colleagues through complex technical scenarios.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>You have at least two years of experience in troubleshooting and technical support for complex solutions. You bring experience in fixed and TV network fields, with knowledge of WAN access technologies and IP networking. You have advanced knowledge or experience of fixed and TV products, including areas such as routing, switching, and IP services. You are fluent in German, both written and spoken, at a minimum C1 level. You have strong written and spoken English skills. You are comfortable supporting a broad product portfolio, including complex technical scenarios. You have strong analytical, customer orientation, and communication skills. You are able to provide internal second-level support for new colleagues in complex scenarios. You hold a bachelor s degree, preferably in computer engineering, telecommunications engineering, or a related field. CCNA certification is preferred</p><p>Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>

<p><strong>Company:</strong> Best Media Egypt</p><p><strong>About Best Media Egypt</strong></p><p>Best Media Egypt is a <strong>25-year-established acrylic products manufacturer (production house) and online retailer</strong>, headquartered in <strong>6th of October City</strong>. We produce jewelry display stands, eyewear and accessory organizers, and boutique/home décor acrylic solutions.</p><p>We operate across <strong>two complementary channels</strong>:</p><ul><li><p><strong>B2C / direct-to-consumer online retail</strong> — through our own e-commerce platform and major regional marketplaces, primarily <strong>Amazon.eg</strong> and <strong>Jumia</strong>.</p></li><li><p><strong>B2B / corporate supply</strong> — we manufacture and supply branded and customized acrylic products and safety signs for some of the world's leading FMCG and consumer-goods companies, including <strong>PepsiCo, P&amp;G, and Nestlé</strong>, alongside other corporate clients. These projects span corporate gifts, promotional items, point-of-sale displays, packaging accessories, and branded merchandise.</p></li></ul><p><strong>Position Summary:</strong></p><p>We are hiring an experienced <strong>Head of Accounting</strong> to take full ownership of our finance function. The successful candidate will lead day-to-day bookkeeping, monthly closings, sales reconciliation across multiple online channels, <strong>B2B corporate-account reconciliations for clients such as PepsiCo, P&amp;G, and Nestlé</strong>, and full compliance with the <strong>Egyptian Tax Authority (ETA) electronic invoicing and e-receipt</strong> framework. The role reports directly to senior management and works closely with operations, sales, and e-commerce teams.</p><p><strong>Key Responsibilities:</strong></p><p><strong>1) General Accounting &amp; Bookkeeping</strong></p><ul><li><p>Maintain complete and accurate accounting records in line with Egyptian Accounting Standards (EAS) and IFRS where applicable.</p></li><li><p>Oversee the general ledger, journal entries, accruals, prepayments, and reconciliations of all bank, cash, and petty-cash accounts.</p></li><li><p>Manage accounts payable and accounts receivable for both <strong>B2C end-customer transactions</strong> and <strong>B2B corporate client accounts</strong> (including multinational accounts such as PepsiCo, P&amp;G, and Nestlé).</p></li><li><p>Coordinate payment cycles, credit terms, and aging reports for B2B corporate clients.</p></li></ul><p><strong>2) Sales Reconciliation Across Multiple Channels</strong></p><ul><li><p>Reconcile daily, weekly, and monthly sales from:</p><ul><li><p>Our own direct e-commerce platform (consumer orders)</p></li><li><p><strong>Amazon.eg</strong> seller account (orders, returns, refunds, FBA fees, commissions, settlements, advertising spend)</p></li><li><p><strong>Jumia</strong> seller account (orders, returns, refunds, commissions, settlements, ad spend)</p></li><li><p><strong>B2B corporate sales</strong> (purchase orders, deliveries, invoices against PO, payment terms, retention, and corporate settlement cycles)</p></li></ul></li><li><p>Reconcile marketplace payouts against bank statements and identify variances.</p></li><li><p>Track marketplace fees, commissions, warehousing charges, and shipping costs, and post them correctly to P&amp;L.</p></li><li><p>Prepare monthly <strong>B2B account statements</strong> for major corporate clients (PepsiCo, P&amp;G, Nestlé, and others) and follow up on outstanding balances.</p></li></ul><p><strong>3) Reporting</strong></p><ul><li><p>Prepare monthly financial statements including:</p><ul><li><p>Sales report (by channel — direct platform, Amazon, Jumia, <strong>B2B/corporate</strong> — and by SKU / customer segment)</p></li><li><p>Expenses report (categorized: COGS, marketing, salaries, rent, logistics, depreciation)</p></li><li><p>Profit &amp; Loss statement</p></li><li><p>Cash flow statement</p></li><li><p>Inventory and stock valuation report</p></li><li><p><strong>B2B receivables aging report</strong> for corporate clients</p></li></ul></li><li><p>Prepare quarterly management reports and ad-hoc cost / profitability analyses requested by senior management.</p></li><li><p>Prepare quarterly VAT returns and annual corporate tax filing packs in coordination with our external tax advisor.</p></li></ul><p><strong>4) Compliance — Egyptian Tax Authority (ETA) Electronic Invoicing</strong></p><ul><li><p>Own full compliance with <strong>ETA e-invoicing (E-Invoice) and e-receipt</strong> requirements: register invoices on the ETA portal, / point-of-sale, manage cryptographic stamping and digital signatures, and ensure timely issuance of all required document types (invoice, credit note, debit note).</p></li><li><p>Ensure all sales channels — <strong>own platform, Amazon, Jumia, and B2B corporate clients</strong> — issue compliant e-invoices and e-receipts where required.</p></li><li><p>Coordinate with corporate clients' procurement/finance teams to align on e-invoice format, purchase order matching, and tax code requirements.</p></li><li><p>Stay current on ETA regulatory updates, document-type changes, and integration requirements; coordinate technical fixes with our IT vendor when needed.</p></li></ul><p><strong>5) Other</strong></p><ul><li><p>Coordinate the annual external audit and provide all supporting schedules (including B2B contract files and reconciliations).</p></li><li><p>Supervise and review the work of junior accountant(s) when present.</p></li><li><p>Maintain strict confidentiality of all financial data — including client pricing and corporate-account figures.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Accounting, Finance, or Commerce.</p></li><li><p><strong>5 to 7 years of hands-on accounting experience</strong>, preferably in a manufacturing and/or e-commerce / retail environment that serves both <strong>B2C and B2B</strong> customers.</p></li><li><p>Strong command of:</p><ul><li><p><strong>General accounting</strong> principles (Egyptian Accounting Standards, IFRS awareness).</p></li><li><p><strong>Sales reconciliation</strong> from online marketplaces, specifically <strong>Amazon seller accounts and Jumia seller accounts</strong> (settlements, commissions, FBA / Jumia shipping fees, returns, advertising spend).</p></li><li><p><strong>B2B corporate-account reconciliation</strong> — reconciling purchase orders, deliveries, invoices, credit notes, and payment cycles for large corporate / multinational clients.</p></li><li><p><strong>Financial reporting</strong>: sales reports (by channel), expenses reports, P&amp;L, cash flow, inventory valuation, receivables aging.</p></li><li><p><strong>Egyptian Tax Authority (ETA) electronic invoicing / e-receipt</strong> compliance — hands-on experience issuing e-invoices through the ETA portal is required.</p></li></ul></li><li><p>Excellent command of Excel (pivot tables, VLOOKUP / XLOOKUP, basic dashboards).</p></li><li><p>Working knowledge of accounting / ERP software — Odoo, QuickBooks, SAP, or similar.</p></li><li><p>Strong written and spoken English (working with corporate clients and external advisors).</p></li><li><p>Based in or able to commute daily to <strong>6th of October City</strong> (on-site role).</p></li></ul><p><strong>Nice-to-Have:</strong></p><ul><li><p>Previous experience in a <strong>manufacturing or production-house</strong> environment (cost accounting, raw-material tracking, BOM costing, finished-goods inventory).</p></li><li><p>Familiarity with <strong>Amazon Seller Central</strong>, <strong>Jumia Seller Center</strong>, and Arabic-language ERP workflows.</p></li><li><p>Prior experience handling B2B accounts with <strong>multinational FMCG or consumer-goods companies</strong> (PepsiCo, P&amp;G, Nestlé, or similar).</p></li><li><p>Experience preparing <strong>monthly client statements</strong> and working with corporate procurement / finance teams.</p></li></ul><p></p>

<p>About this Role</p><p>We are seeking an experienced product professional to lead the strategy, delivery, adoption and continuous improvement of MarTech and data products. Based in Cairo, the role connects the needs of Vodafone markets with scalable, secure and measurable solutions that improve data collection, analytics, customer experience and MarTech maturity.&nbsp;</p><p><br></p><p>You will define product vision, roadmaps, priorities and success measures while coordinating product, engineering, analytics, architecture, commercial and vendor teams. The role requires effective decision-making in a complex, matrix environment and a strong focus on product adoption, reusable standards and measurable business value</p><p>What you’ll do</p><p>Define and communicate the vision, strategy, roadmap, priorities, objectives and success measures for a portfolio of MarTech and data products.</p><p>Lead the complete product lifecycle, including discovery, requirements definition, delivery, release, adoption and continuous improvement.</p><p>Engage Vodafone markets to understand their priorities, product roadmaps, maturity and challenges, translating these insights into scalable capabilities and support plans.</p><p>Coordinate Product Owners, engineering, analytics, architecture, commercial teams and external vendors, managing dependencies, risks, governance and delivery decisions.</p><p>Own portfolio prioritisation and make product investment recommendations within the relevant governance framework.</p><p>Approve product requirements, success criteria, release scope and appropriate delivery trade-offs.</p><p>Lead market discovery, onboarding, adoption and feedback processes, ensuring that market insights inform future product roadmaps.</p><p>Ensure that security, privacy, Responsible AI, architecture and operational-readiness requirements are addressed with the appropriate specialist teams.</p><p>Monitor product performance, adoption, delivery health and realised value, initiating corrective action where required.</p><p>Promote reusable standards, clear documentation, market enablement and measurable outcomes across the MarTech product portfolio.</p><p>Who you are</p><p>You have experience leading digital, analytics, AI or MarTech products through discovery, delivery, launch and ongoing improvement.</p><p>You can develop product and portfolio strategies, manage roadmaps and prioritise backlogs using outcome-based planning.</p><p>You have experience working with Agile delivery methods. SAFe, Product Owner or relevant project management certification would be beneficial.</p><p>You understand web and mobile analytics, APIs, data flows, cloud platforms, customer data, digital journeys and MarTech tools.You can translate business needs into clear requirements, acceptance criteria and measurable outcomes.</p><p>You use data and evidence to support product decisions and evaluate performance.</p><p>You communicate clearly and can influence stakeholders across commercial, technology, architecture and market teams.</p><p>You apply structured problem-solving and sound judgement when working with ambiguity or competing priorities.</p><p>You collaborate effectively across teams and support the development of Product Owners and delivery partners through matrix leadership.</p><p>You understand the importance of data privacy, security, governance, Responsible AI and operational readiness in digital product delivery</p><p>Not a perfect fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p><br></p><p>What's in it for you</p><p>The opportunity to shape a multi-product portfolio used across Vodafone markets.</p><p>Exposure to cross-functional and international collaboration across product, technology, analytics, architecture and commercial teams.</p><p>The ability to influence strategic product direction, operating practices and market adoption.</p><p>Experience working on scalable solutions that support data quality, operational efficiency, digital journeys and customer outcomes.</p><p>Opportunities to contribute to modern MarTech, analytics, AI-enabled products, cloud services and responsible technology governance.</p><p>What skills you will learn</p><p>Strategic management of MarTech and data product portfolios.</p><p>Product investment assessment and outcome-based prioritisation.</p><p>Cross-market discovery, onboarding, enablement and adoption planning.</p><p>Governance of privacy, security, Responsible AI and operational readiness.</p><p>Management of dependencies and delivery decisions across matrix teams.Measurement of product adoption, delivery health and realised business value.</p><p>Development of reusable product standards and scalable market-support models.</p><p><strong>Desired Candidate Profile</strong></p><h3><br></h3>

<p>&nbsp;</p><ul><li><p>Al Fawzy Dental is hiring Customer Service Specialist for night shift both genders for Agouza branch.</p></li><li><p>Working hours : 3 pm to 10 pm</p></li><li><p>Days off : Friday</p></li><li><p>Age : 25 - 35</p></li></ul><p><strong>Job Benefits:</strong></p><p>1-Bonus and incentives are applied quarterly on overall income.</p><p>2-Paid social insurance.</p><p>4-Paid overtime exceeding shift hours.</p><p>&nbsp;</p><p>Job role:</p><ul><li><p><strong>Patient Communication:</strong> Responding to patient inquiries via phone, email, WhatsApp, social media, and other communication channels in a professional and timely manner. Providing accurate information about dental services, available dentists, clinic schedules, and general procedures.</p></li><li><p><strong>Appointment Management:</strong> Scheduling, confirming, rescheduling, and cancelling dental appointments while maintaining an accurate and organized appointment calendar. Contacting patients to confirm upcoming appointments and following up on missed or cancelled appointments.</p></li><li><p><strong>Patient Registration &amp; Records:</strong> Registering new patients and maintaining accurate and up-to-date patient information in the CRM or clinic management system while ensuring confidentiality of patient data.</p></li><li><p><strong>Patient Follow-Up:</strong> Following up with patients regarding appointment reminders, scheduled visits, treatment plans, and post-treatment care instructions as directed by the dental team. Seeking patient feedback and addressing any concerns or issues in a timely manner.</p></li><li><p><strong>Patient Support:</strong> Assisting patients with general information regarding treatments, costs, payment options, and available offers in accordance with the dental center's policies. Referring medical or clinical questions to the appropriate dental professional.</p></li><li><p><strong>Complaint Handling &amp; Problem-Solving:</strong> Addressing patient concerns, complaints, or conflicts professionally and working toward appropriate and timely resolutions. Escalating complex cases when necessary and collaborating with the dental team to resolve any challenges that may arise.</p></li><li><p><strong>Team Collaboration:</strong> Collaborating with dentists, dental assistants, hygienists, reception staff, and the office manager to ensure a smooth workflow and positive patient experience. Communicating effectively with dental professionals regarding patient needs, appointments, and schedules.</p></li><li><p><strong>Multitasking &amp; Organization:</strong> Handling multiple responsibilities simultaneously, including answering calls, responding to messages, scheduling appointments, following up with patients, and completing administrative tasks while maintaining accuracy and efficiency.</p></li><li><p><strong>Patient Experience &amp; Satisfaction:</strong> Maintaining a high standard of customer service throughout the patient journey. Collecting patient feedback and identifying opportunities to improve patient satisfaction and the overall experience at the dental center.</p></li><li><p><strong>Performance &amp; Service Standards:</strong> Meeting established customer service KPIs, including response time, appointment confirmation, follow-up completion, and patient satisfaction targets.</p></li><li><p><strong>Confidentiality &amp; Compliance:</strong> Maintaining patient confidentiality and complying with the dental center's policies, procedures, privacy requirements, and professional standards.</p></li><li><p><strong>Professionalism:</strong> Upholding the professional reputation of the dental center by maintaining a courteous, respectful, and professional attitude when interacting with patients, colleagues, and dental professionals.</p></li></ul><p></p><p><strong>Requirements</strong></p><p>&nbsp;Job requirements for this position:</p><ul><li><p><strong>Age</strong> : 25 - 35</p></li><li><p><strong>English fluency</strong> is a must plus other languages is a preferred requirement.</p></li></ul><ul><li><p><strong>Education and Training: </strong>Bachelor degree is typically required.</p></li><li><p><strong>Communication Skills: </strong>Excellent verbal and written communication skills. Ability to communicate effectively with patients, dental professionals, and other staff members.</p></li><li><p><strong>Customer Service: </strong>Strong customer service skills to create a positive experience for patients. Ability to handle patient inquiries, schedule appointments, and address concerns in a professional and friendly manner.</p></li><li><p><strong>Previous experience</strong> in <strong>customer service, healthcare, dental clinics, medical centers, or hospitality</strong> is preferred.</p></li><li><p><strong>Organizational Skills: </strong>Effective organizational skills to manage appointments, schedules, and patient records. Maintaining an orderly and efficient front office.</p></li><li><p><strong>Computer Proficiency: </strong>Familiarity with dental practice management software and basic computer skills. Ability to use software for appointment scheduling, billing, and other administrative tasks.</p></li><li><p><strong>Phone Etiquette: </strong>Professional phone etiquette when answering calls, scheduling appointments, and addressing patient inquiries.</p></li><li><p><strong>Appointment Scheduling: </strong>Scheduling and confirming patient appointments. Managing the dental office's appointment calendar efficiently.</p></li><li><p><strong>Multitasking: </strong>Handling multiple tasks simultaneously, such as answering phones, scheduling appointments, and managing administrative responsibilities.</p></li><li><p><strong>Team Collaboration: </strong>Collaborating with other members of the dental team, including dental assistants, hygienists, and the office manager, to ensure smooth workflow.</p></li><li><p><strong>Attention to Detail: </strong>Paying attention to detail in maintaining accurate patient records and processing administrative tasks.</p></li></ul><p></p><p></p>

<p>Are you ready to electrify your career? We are seeking a highly motivated and experienced <strong>Electrical Engineer</strong> to join our dynamic team in <strong>Giza, Egypt</strong>. This is an unparalleled opportunity to contribute to critical projects within the <strong>Engineering - Construction/Civil/Architecture</strong> and <strong>Installation/Maintenance/Repair</strong> sectors, making a tangible impact on the infrastructure of our vibrant region. If you possess a passion for precision, a knack for innovation, and a desire to build a brighter future, we want to hear from you!</p> <p><strong>Overview:</strong> As an Electrical Engineer, you will be at the forefront of designing, implementing, and maintaining cutting-edge electrical systems for various projects. Your expertise will ensure the seamless operation and safety of our installations, from initial concept through to final delivery and ongoing support. This is a crucial on-site role where your hands-on experience and technical prowess will be highly valued.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li><strong>Lead</strong> the design, development, and implementation of robust electrical systems for construction and civil engineering projects.</li> <li><strong>Supervise</strong> on-site electrical installations, ensuring adherence to design specifications, industry standards, and safety regulations.</li> <li><strong>Conduct</strong> thorough inspections, testing, and commissioning of electrical equipment and systems.</li> <li><strong>Diagnose</strong> and troubleshoot complex electrical issues, providing efficient and effective solutions for maintenance and repair.</li> <li><strong>Collaborate</strong> closely with cross-functional teams, including civil engineers, architects, and project managers, to ensure integrated project delivery.</li> <li><strong>Prepare</strong> detailed technical drawings, specifications, and reports using industry-standard software.</li> <li><strong>Contribute</strong> to risk assessments and implement preventative measures to ensure operational excellence and safety.</li> </ul> <p><strong>Skills & Technologies:</strong> You will leverage your deep understanding of <strong>Electrical Engineering</strong> principles, coupled with hands-on experience in <strong>Power Systems</strong>, <strong>Low Voltage Systems</strong>, and <strong>High Voltage Systems</strong>. Proficiency in tools like <strong>AutoCAD Electrical</strong> and analysis software such as <strong>ETAP</strong> will be essential for success in this role. Your expertise in <strong>Site Supervision</strong> and <strong>Maintenance & Repair</strong> will be critical to our project success.</p> <p><strong>Growth Opportunities:</strong> We are committed to your professional development. As an experienced Electrical Engineer, you will have ample opportunities to lead projects, mentor junior engineers, and expand your technical skill set. We foster a culture of continuous learning and innovation, encouraging you to explore new technologies and methodologies.</p> <p><strong>Team & Culture:</strong> Join a collaborative and supportive team that values expertise, initiative, and teamwork. Our on-site environment in Giza, Egypt, promotes direct collaboration and a strong sense of camaraderie. We believe in empowering our engineers to take ownership and pride in their work, contributing to a shared vision of engineering excellence.</p> <p><strong>Impact:</strong> Your work will directly shape critical infrastructure projects, ensuring reliable and safe electrical systems for communities and industries. This role offers the chance to leave a lasting legacy through impactful engineering solutions in a rapidly developing region.</p><p><strong>Requirements</strong></p><ul> <li><strong>Unleash Your Expertise:</strong> Possess a minimum of <strong>6-12 years of hands-on experience</strong> in Electrical Engineering, specifically within construction, civil, or architectural projects, and installation/maintenance/repair environments.</li> <li><strong>Educational Prowess:</strong> A strong academic background in Electrical Engineering or a related field.</li> <li><strong>Master of Your Craft:</strong> Demonstrated proficiency in <strong>Electrical Engineering</strong> principles and practices.</li> <li><strong>Technical Virtuoso:</strong> Proven skills in <strong>Construction Management</strong>, <strong>Project Management</strong>, and <strong>Site Supervision</strong>.</li> <li><strong>Software Savvy:</strong> Expertise in using industry-standard tools such as <strong>AutoCAD Electrical</strong> and analysis software like <strong>ETAP</strong>.</li> <li><strong>System Specialist:</strong> In-depth knowledge of <strong>Power Systems</strong>, <strong>Low Voltage Systems</strong>, and <strong>High Voltage Systems</strong>.</li> <li><strong>Problem Solver Extraordinaire:</strong> Exceptional <strong>Problem Solving</strong> abilities to diagnose and resolve complex electrical challenges.</li> <li><strong>Safety Champion:</strong> A deep understanding and commitment to <strong>Safety Regulations</strong> and <strong>Quality Assurance</strong> in all aspects of work.</li> <li><strong>Career Level:</strong> This is an exciting opportunity for an <strong>Experienced</strong> professional ready to take on significant responsibilities and drive impactful projects.</li> </ul>

<p>About Al Fawzy Dental<br><br>Al Fawzy Dental is a leading dental clinic in Cairo, focused on advanced dentistry, dental implants, veneers, full-mouth rehabilitation, digital dentistry, and an international patient experience.<br>Check out this ......... alfawzydental dot com ..............<br><br>We work with external agencies, freelancers, and specialized vendors across social media, digital marketing, website development, SEO, paid advertising, photography/video production, printing, and other marketing activities.<br><br>We are looking for an organized and proactive<strong> Marketing Coordinator</strong> to act as the internal coordination point between the clinic and these external partners.<br><br>About the Role<br><br>This is <strong>not primarily a content-creation, graphic-design, or media-buying position</strong>.<br><br>The main responsibility is to make sure that our digital and marketing activities are properly coordinated, followed up, documented, and delivered on time.<br><br>You will work closely with the management team and communicate with our social media agency, website developers, SEO/digital marketing providers, designers, printers, photographers, videographers, and other vendors.<br><br>You will essentially make sure that <strong>nothing gets lost, delayed, forgotten, or delivered incorrectly.</strong><br><br>## Key Responsibilities<br><br>### 1. Social Media Coordination<br><br>* Follow up with the social media management agency on the monthly content plan.<br>* Track planned posts, reels, campaigns, and deliverables.<br>* Ensure that content is submitted for review and approval on time.<br>* Collect feedback from management and communicate revisions to the agency.<br>* Follow up on publishing schedules and outstanding tasks.<br>* Maintain an organized record of approved and pending content.<br>* Ensure that the agency is following the clinic's brand guidelines and agreed direction.<br><br>### 2. Website Coordination<br><br>* Follow up with the website developer regarding requested updates and improvements.<br>* Maintain a list of website tasks and their status.<br>* Follow up on deadlines and pending website changes.<br>* Coordinate content, images, forms, landing pages, and other materials required by the website team.<br>* Test or coordinate testing of completed website updates and report issues to management.<br>* Ensure that requested changes are actually completed rather than simply discussed.<br><br>### 3. Digital Marketing Coordination<br><br>* Coordinate with SEO, Google Ads, social media, and other digital marketing providers.<br>* Follow up on requested technical changes, tracking requirements, landing pages, forms, pixels, tags, etc.<br>* Make sure different agencies and vendors have the information they need from the clinic.<br>* Maintain a clear record of ongoing digital projects and pending actions.<br>* Escalate delays, technical problems, or important issues to management.<br><br>### 4. Printing &amp; Physical Marketing Materials<br><br>* Coordinate with printing companies and suppliers.<br>* Follow up on brochures, business cards, signage, posters, flyers, folders, and other printed materials.<br>* Request quotations when required and coordinate approvals.<br>* Follow up on production and delivery.<br>* Check that the final materials match the approved design before production whenever possible.<br>* Maintain an organized record of current and outdated marketing materials.<br><br>### 5. General Coordination &amp; Follow-Up<br><br>* Maintain a master list of marketing and digital tasks.<br>* Follow up with different suppliers and agencies on a regular basis.<br>* Keep management updated on progress, delays, and pending decisions.<br>* Arrange meetings or calls when necessary.<br>* Take meeting notes and convert discussions into clear action items.<br>* Make sure every action item has an owner and deadline.<br>* Follow up until tasks are completed.<br>* Identify gaps or missed deadlines proactively rather than waiting for management to notice them.<br><br><br></p><p><strong>Requirements</strong></p><p><br><strong><em>We are looking for someone who is:<br></em></strong><br>* <strong>Extremely organized and detail-oriented</strong><br>* Strong at follow-up and coordination<br>* Comfortable communicating with multiple agencies and vendors<br>* Proactive and responsible<br>* Good at managing deadlines and task lists<br>* Able to communicate professionally in English<br>* Comfortable using WhatsApp, email, Google Drive, Google Sheets, and project-management/task-management tools<br>* Able to understand basic concepts related to social media, websites, digital marketing, printing, and branding<br>* Able to work independently without needing constant supervision<br>* Good at identifying when something is delayed, missing, or not completed properly<br><br><strong><em> Important Personality Traits</em></strong><br><br>The ideal candidate is someone who naturally asks:<br>What is still pending?<br>Who is responsible for it?<br>When will it be completed?</p><p>Has it actually been done?<br><br>We need someone who is strong in <strong>follow-up, organization, accountability, and communication</strong>.<br><br>## What This Role Is NOT<br><br>This is not primarily a:<br><br>* Social Media Manager<br>* Graphic Designer<br>* Media Buyer<br>* SEO Specialist<br>* Web Developer<br>* Content Creator<br><br>You do not need to personally perform all of these functions.<br><br>Your role is to <strong>coordinate the people who do them and make sure the work is moving forward correctly and on time.</strong></p><p></p>

<p>Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a Global Portfolio Marketing Specialist for SaaS to drive product success through strategic positioning, messaging, market adoption, and content localisation across multiple international markets. Based in Cairo, Egypt, this role sits within the CVM &amp; Marketing function and partners closely with Global, Regional, and Local Market stakeholders to ensure product messaging is relevant, consistent, and differentiated. The successful candidate will play a key role in supporting market expansion and rationalisation initiatives, driving adoption of portfolio marketing assets, and enabling sales and marketing teams to engage customers effectively.</p><h4>What you ll do</h4><ul><li>Lead Market Expansion roadmap initiatives across Cluster Markets.</li><li>Lead Rationalisation roadmap activities across all Markets.</li><li>Partner with Local Markets to localise buyer-facing content and messaging to reflect regional requirements and customer needs.</li><li>Drive adoption and utilisation of marketing content, toolkits, and collateral across Local Markets.</li><li>Collaborate with Portfolio Product Management, Go-to-Market, Sales, Strategic Partnerships, Analyst Relations, Group teams, and Operating Companies.</li><li>Attend go-to-market meetings, providing updates, insights, and recommendations.</li><li>Support the development of interactive product demonstration content using Navattic under guidance.</li><li>Maintain accurate project updates and progress tracking within Asana, ensuring regular status reporting.</li><li>Contribute to the creation of benefit-led messaging aligned to product value propositions and customer outcomes.</li><li>Build strong stakeholder networks and influence cross-functional collaboration across international teams.</li></ul><h4>What skills you will learn</h4><ul><li>Advanced portfolio and product marketing practices within a global B2B environment.</li><li>International content localisation and market adaptation techniques.</li><li>Strategic stakeholder engagement and influencing skills across complex organisations.</li><li>SaaS product positioning, messaging, and value proposition development.</li><li>Go-to-market planning and execution practices.</li><li>Marketing performance measurement, adoption tracking, and content utilisation analysis.</li><li>Cross-market collaboration and change management techniques.</li><li>Practical experience with marketing project management platforms and interactive demonstration tools.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Who you are</h4><ul><li>5+ years of experience in leading marketing initiatives within complex, highly matrixed international organisations.</li><li>Strong knowledge of Product Marketing within the Business-to-Business (B2B) environment.</li><li>Experienced in working with diverse Local Markets and adapting content for different audiences and regions.</li><li>Strong stakeholder management capabilities with the ability to influence and collaborate across multiple organisational levels.</li><li>Commercially aware with strong product and technical understanding relevant to SaaS solutions.</li><li>Skilled in creating and adapting benefit-led messaging aligned with customer value propositions.</li><li>Able to manage multiple projects simultaneously while maintaining high-quality delivery standards.</li><li>Responsive to feedback and committed to continuous improvement.</li><li>Curious, proactive, and motivated to learn about markets, technologies, products, and customer needs.</li><li>Fluent in written and spoken English.</li><li>German language proficiency is advantageous.</li><li>Marketing degree or professional marketing qualification is desirable.</li></ul><p>Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>

<div> <div> <div> <b>Join Us</b> </div> <div> <p>At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> </div> </div> <div> <div> <b>What you ll do</b> </div> <div> <p>The <strong>QA &amp; Testing Auto. Tech Specialist</strong> (Enterprise Solutions Tribe) is responsible for supporting the testing team to ensure the quality and reliability of software products. This entry-level role focuses on executing manual test cases, learning the fundamentals of automation, and assisting in the identification and reporting of bugs. The engineer will work under the supervision of senior testers and collaborate with development teams to gain hands-on experience in the software testing lifecycle.</p> </div> </div> <div> <div> <b>Who you are</b> </div> <div> <p> <strong>Key Responsibilities:</strong> </p> <ol> <li> <strong>Test Execution &amp; Documentation</strong> </li> </ol> <ul> <li>Execute manual test cases and report defects clearly.</li> <li>Assist in documenting test scenarios, steps, and expected results.</li> <li>Help maintain test artifacts under guidance.</li> </ul> <li> <strong>Automation Support</strong> </li> <ul> <li>Participate in learning automation scripting and framework usage.</li> <li>Assist in running automated tests and interpreting basic results.</li> <li>Support senior testers in test script development and maintenance.</li> </ul> <li> <strong>Collaboration &amp; Communication</strong> </li> <ul> <li>Work closely with Business team members and developers to understand requirements and testing scope.</li> <li>Attend daily standups, sprint planning, and review meetings.</li> <li>Provide updates on test execution progress and issues.</li> </ul> <li> <strong>Learning &amp; Development</strong> </li> <ul> <li>Take part in internal training and mentorship programs.</li> <li>Stay updated with foundational QC and automation concepts.</li> <li>Gradually take on more complex testing tasks as skills develop.</li> <li>Capture lessons learnt and best practice to improve test methodologies.</li> </ul> </div> </div> <div> <div> <b>Not a perfect fit?</b> </div> <div> <p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> </div> </div> <div> <div> <b>What's in it for you</b> </div> <div> <p> <strong>Education &amp; Experience:</strong> </p> <ul> <li>Bachelor s degree in computer science, Information Technology, or a related field.</li> <li>1 2 years of experience in software testing.</li> <li>Internship or academic experience in testing is a plus.</li> <li>Basic understanding of software development and QA processes.</li> <li>Certified ISTQB Foundation level is mandatory.</li> </ul> <p> <strong>Technical Skills:</strong> </p> <ul> <li>Knowledge of test case design, execution, and bug reporting.</li> <li>Familiarity with at least one test management or defect-tracking tool (e.g., JIRA).</li> <li>Exposure to test automation tools (e.g., Selenium, Appium).</li> <li>Basic understanding of scripting or programming (e.g., Java, Python).</li> <li>Awareness of Agile methodologies.</li> <li>Certified ISTQB Agile tester is a plus.</li> </ul> <p> <strong>Soft Skills:</strong> </p> <ul> <li>Good communication and collaboration skills.</li> <li>Willingness to learn and take direction from senior team members.</li> <li>Detail-oriented mindset with an eagerness to improve.</li> <li>Team player with a proactive attitude.</li> </ul> </div> </div> <div> <div> <b>Who we are</b> </div> <div> <p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p> <p>Together we can.</p> </div> </div> </div>

<strong>Who We Are<br><br></strong>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.<br><br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br><br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br><br>#VOIS #BeUnrivalled #CreateTheFuture<br><br><strong>About This Role<br><br></strong>We are seeking a German Recruitment Screening Specialist to support recruitment activities for German-speaking candidates. This role is responsible for conducting initial candidate screening interviews, assessing suitability against role requirements, and ensuring an excellent candidate experience throughout the early stages of the hiring process. The successful candidate will collaborate closely with Talent Acquisition teams to support hiring goals efficiently while maintaining high-quality recruitment standards and compliance requirements.<br><br><strong>What You Will Do<br><br></strong><ul><li>Proactively source and attract German-speaking candidates through job boards, social media platforms, employee referrals, talent databases, networking activities, and other sourcing channels </li><li>Conduct initial HR screening interviews using telephone and virtual communication platforms. Assess candidates against predefined job requirements, language proficiency, experience, skills, and organisational alignment criteria </li><li>Evaluate candidate motivation, availability, salary expectations, and relocation requirements where applicable </li><li>Prepare accurate candidate summaries and screening recommendations for recruiters and hiring teams </li><li>Maintain regular communication with candidates throughout the recruitment process </li><li>Schedule interviews and coordinate recruitment activities as required </li><li>Update and maintain candidate information within Applicant Tracking Systems </li><li>Ensure recruitment activities comply with company policies and data privacy requirements </li><li>Support the Talent Acquisition team in achieving hiring targets and service level agreements (SLAs) </li><li>Contribute to initiatives that enhance candidate engagement and overall recruitment experience <br><br><br></li></ul><strong>Who You Are<br><br></strong><ul><li>Bachelor’s degree in Human Resources, Business Administration, Psychology, Languages, or a related discipline </li><li>Previous experience in recruitment, talent acquisition, sourcing, customer service, or HR operations is preferred </li><li>Experience working within high-volume recruitment environments is advantageous </li><li>Fluent German is mandatory </li><li>Good to excellent English language skills (written and spoken) are mandatory </li><li>Strong interviewing and candidate assessment capabilities </li><li>Excellent communication and stakeholder engagement skills </li><li>High attention to detail and commitment to data accuracy </li><li>Proficiency in Microsoft Office applications; familiarity with ATS platforms is advantageous <br><br><br></li></ul><strong>Not a Perfect Fit?<br><br></strong>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.<br><br><strong>What’s In It For You<br><br></strong><ul><li>Exposure to end-to-end recruitment processes and candidate engagement practices </li><li>Experience collaborating with Talent Acquisition professionals in a fast-paced hiring environment </li><li>Opportunity to build expertise in candidate assessment, screening, and stakeholder communication </li><li>Full-time employment within a global organisation supporting talent acquisition operations<br><br><br></li></ul><strong>What Skills You Will Learn<br><br></strong><ul><li>Advanced candidate screening and interviewing techniques </li><li>Talent sourcing strategies across multiple recruitment channels </li><li>Recruitment analytics and KPI-driven hiring practices </li><li>Applicant Tracking System management and recruitment administration </li><li>Stakeholder management and candidate experience enhancement methodologies </li><li>Data privacy and compliance practices within recruitment operations <br><br><br></li></ul><strong>VOIS Equal Opportunity Employer Commitment<br><br></strong>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.<br><br><strong>Join Us<br><br></strong>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.<br><br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.<br><br>With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.<br><br><strong>Alert<br><br></strong>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA<br><br><strong>Follow us on social media and #StayConnected<br><br></strong>LinkedIn: https://www.linkedin.com/company/vois/<br><br>Facebook: https://www.facebook.com/voisglobal<br><br>Instagram: https://www.instagram.com/voisglobal/

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Infrastructure Engineer is responsible for planning, designing, implementing, configuring, optimizing, and supporting enterprise infrastructure solutions across customer and internal environments. The role focuses on Private Cloud, Hybrid Cloud, Virtualization, Compute Infrastructure, Operating Systems, Storage, Backup &amp; Disaster Recovery, Data Center Infrastructure, and Infrastructure Automation technologies. The Infrastructure Engineer ensures that infrastructure platforms are secure, resilient, scalable, highly available, and aligned with customer business requirements and industry best practices. This role acts as a technical delivery resource and trusted advisor, supporting infrastructure assessments, modernization initiatives, migration projects, and operational optimization programs.</p><p>Key accountabilities</p><ul><li>Infrastructure Design &amp; Implementation: Design, implement, and support enterprise infrastructure solutions. Participate in infrastructure assessments, health checks, and architecture reviews. Develop infrastructure designs aligned with customer business and technical requirements. Support infrastructure modernization and transformation initiatives. Create infrastructure build documents, low-level designs, and implementation plans. Participate in solution validation, testing, and acceptance activities. Ensure solutions comply with security, performance, and availability requirements.</li><li>Private Cloud &amp; Virtualization: Deploy and manage private cloud environments. Implement and support virtualization platforms. Configure and manage virtual machines, clusters, and resource pools. Support workload optimization and capacity planning activities. Manage hypervisor environments and virtualization infrastructure. Support hyper-converged infrastructure (HCI) deployments.</li><li>Server &amp; Operating Systems Management: Deploy and manage physical and virtual server infrastructure. Install, configure, patch, and maintain operating systems. Monitor server health, performance, and resource utilization. Support operating system upgrades and lifecycle management. Implement server hardening and security best practices.</li><li>Storage Infrastructure: Configure and manage enterprise storage platforms. Support SAN, NAS, and Software Defined Storage solutions. Monitor storage performance and capacity utilization. Implement storage replication and high-availability solutions. Support storage migration and optimization projects.</li><li>Backup &amp; Disaster Recovery: Implement backup and recovery solutions. Manage backup policies, schedules, and retention strategies. Conduct backup verification and restore testing. Support disaster recovery planning and testing exercises. Ensure recovery objectives (RPO/RTO) are achieved.</li><li>Project Management: Participate in infrastructure implementation projects. Support project planning, estimation, and technical documentation. Coordinate implementation activities with customers and partners. Deliver assigned tasks according to scope, schedule, and quality requirements. Maintain implementation records and project documentation. Support service transition and operational handover activities.</li><li>Stakeholder Management: Collaborate with customers, architects, application teams, security teams, and vendors. Participate in customer workshops and technical discussions. Provide technical recommendations and infrastructure guidance. Support knowledge transfer and operational readiness activities. Maintain effective working relationships with stakeholders.</li><li>Risk Management: Identify infrastructure risks and technical challenges. Recommend mitigation strategies and contingency plans. Support business continuity and disaster recovery initiatives. Escalate critical issues and risks when required. Participate in vulnerability remediation and security improvement activities.</li><li>Compliance &amp; Auditing: Ensure infrastructure services comply with organizational standards and policies. Support ISO 27001, ISO 20000, and NIST-aligned initiatives. Maintain accurate infrastructure documentation and asset inventories. Ensure infrastructure configurations comply with security baselines and hardening standards.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Core competencies, knowledge and experience</p><ul><li>5- 8 years of experience in enterprise infrastructure projects.</li><li>Bachelor s degree in Computer Science, Information Technology, Engineering, or related field.</li><li>Strong understanding of data center technologies and infrastructure architecture.</li><li>Experience with virtualization, private cloud, and hybrid cloud platforms.</li><li>Experience in server, storage, and backup technologies.</li><li>Strong troubleshooting and analytical skills.</li><li>Ability to work independently and within multidisciplinary delivery teams.</li><li>Strong communication and customer-facing skills.</li><li>Excellent command of English.</li></ul><p>Must have technical / professional qualifications :</p><ul><li>Virtualization &amp; Private Cloud: VMware vSphere, VMware Cloud Foundation, Nutanix AHV, OpenStack, Microsoft Hyper-V</li><li>Hybrid &amp; Public Cloud: Microsoft Azure, Amazon Web Services, Google Cloud Platform</li><li>Operating Systems: Windows Server Administration, Linux Administration</li><li>Storage Technologies: SAN / NAS Solutions, Software Defined Storage, Storage Replication Technologies</li><li>Backup &amp; Disaster Recovery: Veeam Backup &amp; Replication, Commvault, Disaster Recovery Solutions</li><li>Automation &amp; Scripting: PowerShell, Python, Terraform, Ansible</li><li>Monitoring &amp; IT Operations: Infrastructure Monitoring Platforms, ITIL Processes, Change Management, Incident Management</li></ul><p>Preferred Certifications</p><ul><li>Infrastructure &amp; Cloud: VMware VCP, Nutanix NCP, Microsoft Azure Administrator, AWS Solutions Architect Associate, RHCSA / RHCE</li><li>Service Management: ITIL Foundation</li></ul><p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p></p></section>

<p>Join Us </p><p> At Vodafone, we're not just shaping the future of connectivity for our customers we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><p>Job Summary </p><p> The QA &amp; Test Automation Sr. Specialist (COPs Tribe) is responsible for designing, executing, and maintaining comprehensive testing strategies to ensure software quality across manual and automated processes. This role involves mentoring junior testers, collaborating closely with development teams, and playing a key part in enhancing automation frameworks. The engineer will contribute to test planning, lead test execution, and advocate for continuous improvement in quality practices.</p><p>Job Description </p><p> Key Responsibilities:</p><ul><li>Test Strategy &amp; Planning<ul><li>Participate in defining test strategies for projects.</li><li>Develop test plans, test cases, and automation scripts.</li><li>Contribute to best practices and standards for test execution and documentation.</li></ul></li><li>Test Execution &amp; Automation<ul><li>Execute manual and automated test cases across platforms.</li><li>Design and maintain automation scripts for functional, regression, and smoke testing.</li><li>Integrate test suites within CI/CD pipelines and monitor execution.</li></ul></li><li>Mentorship &amp; Review<ul><li>Mentor and support junior testers with technical guidance and code reviews.</li><li>Share knowledge of tools and practices through documentation or training sessions.</li></ul></li><li>Collaboration &amp; Requirements Analysis<ul><li>Work with developers, business analysts, and product owners to understand functional and technical requirements.</li><li>Participate in sprint planning and estimation meetings.</li><li>Provide clear and timely feedback on quality risks, defects, and improvements.</li></ul></li><li>Defect Management &amp; Reporting<ul><li>Log, track, and manage defects using standard tools (e.g., JIRA, Azure DevOps).</li><li>Analyze test results and prepare reports on test coverage and effectiveness.</li><li>Provide input on improving software quality and testability.</li></ul></li><li>Continuous Improvement<ul><li>Explore new tools and approaches to improve testing efficiency and coverage.</li><li>Contribute to team retrospectives and process enhancements.</li></ul></li></ul><p>Not a perfect fit? </p><p> Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p>Qualifications </p><p> Education &amp; Experience:</p><ul><li>Bachelor's degree in computer science, Information Technology, or a related field.</li><li>4+ years of experience in software testing, including hands-on test automation.</li><li>Experience mentoring junior team members.</li><li>Strong understanding of QA methodologies, tools, and processes.</li></ul><p>Technical Skills:</p><ul><li>Proficiency in test case design, test execution, and automation scripting.</li><li>Hands-on experience with automation tools (e.g., Selenium, Appium, TestNG, Cucumber).</li><li>Knowledge of API testing tools (e.g., Postman, Rest Assured).</li><li>Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitHub Actions, Azure DevOps).</li><li>Experience with at least one programming/scripting language (e.g., Java, Python).</li><li>Performance testing experience (e.g., JMeter) is a plus.</li><li>Certified ISTQB Foundation level is mandatory</li><li>Certified ISTQB Agile tester is a Mandatory.</li></ul><p>Soft Skills:</p><ul><li>Strong analytical and problem-solving skills.</li><li>Clear and effective communication with technical and non-technical stakeholders.</li><li>Initiative in identifying testing improvements and automation opportunities.</li><li>Ability to work independently and collaboratively in Agile environments.</li></ul><p>Who we are </p><p> We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in computer science, Information Technology, or a related field.</li><li>4+ years of experience in software testing, including hands-on test automation.</li><li>Experience mentoring junior team members.</li><li>Strong understanding of QA methodologies, tools, and processes.</li><li>Proficiency in test case design, test execution, and automation scripting.</li><li>Hands-on experience with automation tools (e.g., Selenium, Appium, TestNG, Cucumber).</li><li>Knowledge of API testing tools (e.g., Postman, Rest Assured).</li><li>Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitHub Actions, Azure DevOps).</li><li>Experience with at least one programming/scripting language (e.g., Java, Python).</li><li>Performance testing experience (e.g., JMeter) is a plus.</li><li>Certified ISTQB Foundation level is mandatory</li><li>Certified ISTQB Agile tester is a Mandatory.</li><li>Strong analytical and problem-solving skills.</li><li>Clear and effective communication with technical and non-technical stakeholders.</li><li>Initiative in identifying testing improvements and automation opportunities.</li><li>Ability to work independently and collaboratively in Agile environments.</li></ul>

<strong>Who We Are<br><br></strong>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.<br><br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br><br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br><br>#VOIS #BeUnrivalled #CreateTheFuture<br><br><strong>About This Role<br><br></strong>We are seeking a Global Portfolio Marketing Specialist for SaaS to drive product success through strategic positioning, messaging, market adoption, and content localisation across multiple international markets. Based in Cairo, Egypt, this role sits within the CVM &amp; Marketing function and partners closely with Global, Regional, and Local Market stakeholders to ensure product messaging is relevant, consistent, and differentiated. The successful candidate will play a key role in supporting market expansion and rationalisation initiatives, driving adoption of portfolio marketing assets, and enabling sales and marketing teams to engage customers effectively.<br><br><strong>What You’ll Do<br><br></strong>Lead Market Expansion roadmap initiatives across Cluster Markets.Lead Rationalisation roadmap activities across all Markets.Partner with Local Markets to localise buyer-facing content and messaging to reflect regional requirements and customer needs.Drive adoption and utilisation of marketing content, toolkits, and collateral across Local Markets.Collaborate with Portfolio Product Management, Go-to-Market, Sales, Strategic Partnerships, Analyst Relations, Group teams, and Operating Companies.Attend go-to-market meetings, providing updates, insights, and recommendations.Support the development of interactive product demonstration content using Navattic under guidance.Maintain accurate project updates and progress tracking within Asana, ensuring regular status reporting.Contribute to the creation of benefit-led messaging aligned to product value propositions and customer outcomes.Build strong stakeholder networks and influence cross-functional collaboration across international teams.<br><br><strong>Who You Are<br><br></strong>5+ years of experience in leading marketing initiatives within complex, highly matrixed international organisations.Strong knowledge of Product Marketing within the Business-to-Business (B2B) environment.Experienced in working with diverse Local Markets and adapting content for different audiences and regions.Strong stakeholder management capabilities with the ability to influence and collaborate across multiple organisational levels.Commercially aware with strong product and technical understanding relevant to SaaS solutions.Skilled in creating and adapting benefit-led messaging aligned with customer value propositions.Able to manage multiple projects simultaneously while maintaining high-quality delivery standards.Responsive to feedback and committed to continuous improvement.Curious, proactive, and motivated to learn about markets, technologies, products, and customer needs.Fluent in written and spoken English.German language proficiency is advantageous.Marketing degree or professional marketing qualification is desirable.<br><br><strong>Not a perfect fit?<br><br></strong>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.<br><br><strong>What's In It For You<br><br></strong>Opportunity to influence global SaaS portfolio marketing initiatives across multiple international markets.Exposure to cross-functional collaboration with Product Management, Sales, Go-to-Market, Strategic Partnerships, and Regional stakeholders.Experience contributing to strategic market expansion and portfolio optimisation programmes.Opportunity to shape product messaging and customer engagement strategies at a global scale.Access to a diverse international network of colleagues, customers, and stakeholders.Involvement in programmes focused on improving market adoption, content effectiveness, and customer engagement.<br><br><strong>What Skills You Will Learn<br><br></strong>Advanced portfolio and product marketing practices within a global B2B environment.International content localisation and market adaptation techniques.Strategic stakeholder engagement and influencing skills across complex organisations.SaaS product positioning, messaging, and value proposition development.Go-to-market planning and execution practices.Marketing performance measurement, adoption tracking, and content utilisation analysis.Cross-market collaboration and change management techniques.Practical experience with marketing project management platforms and interactive demonstration tools.<br><br><strong>VOIS Equal Opportunity Employer Commitment<br><br></strong>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.<br><br><strong>Join Us<br><br></strong>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.<br><br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.<br><br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.<br><br><strong>Alert <br><br></strong>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.<br><br>#JDEnhancedByTARA<br><br><strong>Follow us on social media<br><br></strong>LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2

<p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions. This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p><p><strong>What you ll do</strong></p><ul><li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li><li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li><li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li><li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li><li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li><li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.</li><li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li><li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li><li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.</li><li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.</li><li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.</li><li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li><li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li></ul><p><strong>Who you are</strong></p><ul><li>You have experience working in a customer-facing support function, preferably within IT.</li><li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.</li><li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li><li>You are confident using Microsoft Office applications and service support systems.</li><li>You communicate clearly in business-level German and English, both written and spoken.</li><li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li><li>You can work effectively in an international and virtual team environment.</li><li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li><li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li><li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li><li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage</li></ul><p><strong>Not a perfect fit?</strong></p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p><strong>What's in it for you</strong></p><ul><li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li><li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li><li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li><li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.</li><li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li></ul><p><strong>What skills you will learn</strong></p><ul><li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li><li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.</li><li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li><li>Authorisation management and validation procedures for approved contacts and support communications.</li><li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li><li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment</li></ul><p><strong>Desired Candidate Profile</strong></p><p>You have experience working in a customer-facing support function, preferably within IT. You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions. You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders. You are confident using Microsoft Office applications and service support systems. You communicate clearly in business-level German and English, both written and spoken. You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach. You can work effectively in an international and virtual team environment. You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve. Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage. Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial. Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage</p>

<p>Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a Network Operations Specialist to provide customer-facing technical support for premium business customers with complex networking solutions and demanding service level requirements. This role operates within a 24/7 shift-based environment and focuses on network fault management, incident ownership, troubleshooting, root cause analysis, and stakeholder communication. The successful candidate will work closely with customers, vendors, and internal technical teams to ensure seamless service operations and high service quality. What you ll do Provide technical service desk support for premium business customers with complex network environments. Initiate diagnostics and perform proactive analysis of network faults and alarms. Conduct root cause analysis for network incidents and service disruptions. Support day-to-day operations through effective change and fault management aligned with ITIL practices. Take ownership of incidents throughout the full lifecycle while ensuring adherence to agreed SLAs. Escalate and transfer incidents to relevant technical teams where required for resolution. Coordinate with vendors and third-party partners to prioritise and resolve customer-impacting issues. Assess business impact and ensure timely escalation of critical service issues. Keep customers regularly informed regarding progress and service restoration activities. Participate in customer bridge calls and support technical troubleshooting activities. Manage multiple priorities effectively while maintaining accurate queue management and process compliance. Who you are CCNA certification is essential. At least 1 year of Network Operations Centre (NOC) experience in a technical support environment. Knowledge of routing protocols including OSPF, BGP, EIGRP, and ISIS. Understanding of LAN switching technologies including VLANs, Trunking, STP, and PVST across Catalyst and IOS-based platforms. Familiarity with WAN technologies such as ATM, Frame Relay, HDLC, PPP, and ISDN. Exposure to MPLS fundamentals, including LDP, TDP, and Traffic Engineering, is advantageous. Educational background in Engineering, Computer Networks, Telecommunications, or a related discipline. Strong customer engagement and communication skills with the ability to support customers globally. Fluent written and spoken English. Ability to multitask, collaborate effectively, adapt to changing situations, and apply a structured approach to troubleshooting. CCNP certification would be considered an advantage. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to work within a global telecommunications environment supporting enterprise customers. Exposure to complex network infrastructures, operational processes, and customer-facing technical engagements. Experience working with international customers, vendors, and cross-functional technical teams. Development within a technology-driven environment focused on operational excellence and continuous learning What skills you will learn Advanced network fault diagnosis and troubleshooting techniques. Incident management and service operations aligned to ITIL principles. End-to-end SLA management and customer communication practices. Root cause analysis and service restoration methodologies. Collaboration with vendors, third parties, and technical support teams within a global operational environment VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status,, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media LinkedIn: VOIS LinkedIn Facebook: VOIS Facebook Instagram: VOIS Instagram Chat with our employees: Employee Connect</p><p><strong>Desired Candidate Profile</strong></p><ul><li>CCNA certification is essential.</li><li>At least 1 year of Network Operations Centre (NOC) experience in a technical support environment.</li><li>Knowledge of routing protocols including OSPF, BGP, EIGRP, and ISIS.</li><li>Understanding of LAN switching technologies including VLANs, Trunking, STP, and PVST across Catalyst and IOS-based platforms.</li><li>Familiarity with WAN technologies such as ATM, Frame Relay, HDLC, PPP, and ISDN.</li><li>Exposure to MPLS fundamentals, including LDP, TDP, and Traffic Engineering, is advantageous.</li><li>Educational background in Engineering, Computer Networks, Telecommunications, or a related discipline.</li><li>Strong customer engagement and communication skills with the ability to support customers globally.</li><li>Fluent written and spoken English.</li><li>Ability to multitask, collaborate effectively, adapt to changing situations, and apply a structured approach to troubleshooting.</li><li>CCNP certification would be considered an advantage.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >About this Role</span></p><p>We are seeking an experienced Infrastructure System Engineer to manage and optimise Active Directory and Entra ID services within a large-scale enterprise environment. This role focuses on ensuring service reliability, resolving complex technical issues through root cause analysis, supporting project delivery, and driving continuous service improvements while collaborating with cross-functional teams and stakeholders.</p><p>What you ll do</p><ul><li>Manage and oversee Office IT infrastructure services, particularly Active Directory and Entra ID environments.</li><li>Coordinate, assess, and implement change requests to ensure service stability and continuous improvement.</li><li>Investigate incidents, perform root cause analysis (RCA), and provide long-term solutions.</li><li>Act as a technical escalation point for service desks and specialist teams.</li><li>Monitor service performance, availability, and quality against agreed standards.</li><li>Contribute to project planning and execution, providing operational and technical assessments.</li><li>Develop scripts and automation solutions to enhance efficiency and reduce manual work.</li><li>Maintain and update technical documentation, operational guides, and user instructions.</li><li>Support capacity planning and reporting to ensure future scalability.</li><li>Drive Continuous Service Improvement (CSI) initiatives and support service review meetings.</li></ul><p>Who you are</p><ul><li>Degree in Engineering, Computer Science, or a related field.</li><li>Proven experience working with Entra ID, including SSO integrations, conditional access, MFA, and modern authentication protocols.</li><li>Strong knowledge of Azure administration and Active Directory environments.</li><li>Experience in Windows Server environments and system integration.</li><li>Hands-on experience with PowerShell scripting and data reporting tools such as Power BI.</li><li>Familiarity with user lifecycle management and provisioning processes.</li><li>Understanding of ITIL practices and Agile methodologies.</li><li>Strong analytical and problem-solving capabilities with a structured approach to troubleshooting.</li><li>Effective communication and collaboration skills with the ability to engage stakeholders.</li><li>Ability to work in complex, high-availability environments with a focus on service quality.</li></ul><p>Not a perfect fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p>What's in it for you</p><ul><li>Opportunity to work within a global technology environment supporting critical infrastructure services.</li><li>Exposure to large-scale enterprise systems and modern identity technologies.</li><li>A collaborative and supportive team culture focused on continuous improvement.</li><li>Involvement in strategic projects and transformation initiatives.</li><li>Professional growth through hands-on experience with cutting-edge tools and platforms.</li></ul><p>What skills you will learn</p><ul><li>Advanced identity and access management using Entra ID and modern authentication technologies.</li><li>Automation and scripting techniques to optimise infrastructure operations.</li><li>Service management practices aligned with ITIL frameworks.</li><li>Stakeholder engagement and cross-functional collaboration in a global environment.</li><li>Performance monitoring, reporting, and continuous service improvement methodologies.</li></ul><p>VOIS Equal Opportunity Employer Commitment</p><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in Engineering, Computer Science, or a related field.</p><p>Proven experience working with Entra ID, including SSO integrations, conditional access, MFA, and modern authentication protocols.</p><p>Strong knowledge of Azure administration and Active Directory environments.</p><p>Experience in Windows Server environments and system integration.</p><p>Hands-on experience with PowerShell scripting and data reporting tools such as Power BI.</p><p>Familiarity with user lifecycle management and provisioning processes.</p><p>Understanding of ITIL practices and Agile methodologies.</p><p>Strong analytical and problem-solving capabilities with a structured approach to troubleshooting.</p><p>Effective communication and collaboration skills with the ability to engage stakeholders.</p><p>Ability to work in complex, high-availability environments with a focus on service quality.</p><p></p></section>

<p>Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture</p><p>About this Role</p><p>We are seeking a skilled HR Operations &amp; Resourcing Specialist to support end-to-end HR operations and resourcing activities for non-mass hiring recruitment. The role combines recruitment administration, personnel operations, HR systems management, reporting, onboarding and offboarding support, and continuous process improvement. The successful candidate will work closely with stakeholders to ensure high-quality service delivery, compliance with service level agreements, accurate HR documentation management, and a seamless employee experience throughout the employment lifecycle.</p><p>What you ll do</p><p>Resourcing Operations</p><ul><li>Manage day-to-day resourcing operations activities and ensure operational processes are followed effectively.</li><li>Create and manage vacancies through the relevant recruitment approval process.</li><li>Post vacancies on SuccessFactors and Eightfold platforms.</li><li>Archive candidate CVs and maintain recruitment records.</li><li>Coordinate and schedule candidate interviews.</li><li>Communicate hiring documentation requirements to candidates and support the recruitment administration process.</li></ul><p>Personnel Operations</p><ul><li>Support the daily operations of HR functions and administration activities.</li><li>Ensure documentation is available and maintained for HR systems, processes, and procedures.</li><li>Deliver services within agreed service level agreements and operational standards.</li><li>Participate in HR projects and initiatives related to HR systems and process enhancement.</li><li>Review and update processes and procedures where required, ensuring stakeholders are informed of changes.</li><li>Identify opportunities to improve and streamline existing processes.</li><li>Issue and authorise HR-related documents, including HR letters, payroll letters, embassy letters, and government-related paperwork.</li><li>Manage personal document withdrawal and return processes.</li><li>Maintain employee document archiving for all permanent employees.</li><li>Support onboarding and offboarding activities across the employee lifecycle.</li><li>Coordinate contract signing activities for new joiners and contractor-to-employee conversion processes.</li><li>Process contract renewals accurately and efficiently.</li><li>Handle confidential employee information with discretion and professionalism.</li><li>Coordinate onboarding documentation and schedules to support an effective new-joiner experience.</li><li>Manage all required documentation and administration for employee exit processes.</li><li>Communicate employee joining and leaving activities with relevant stakeholders and cross-functional teams.</li><li>Resolve operational escalations promptly and identify root causes to prevent recurrence.</li></ul><p>Service Delivery &amp; Quality</p><ul><li>Maintain high standards of operational accuracy and quality.</li><li>Monitor service delivery performance against agreed SLAs.</li><li>Prioritise workload effectively while demonstrating a strong understanding of business requirements and customer needs.</li><li>Resolve and close requests in accordance with established service delivery processes and timelines.</li></ul><p>What's in it for you</p><ul><li>Opportunity to gain broad exposure across both HR Operations and Recruitment Operations.</li><li>Involvement in employee lifecycle management from hiring through to offboarding.</li><li>Participation in HR transformation projects and process improvement initiatives.</li><li>Collaboration with a wide range of stakeholders across HR and business functions.</li><li>Opportunity to develop expertise in HR systems, service delivery, reporting, and workforce administration within a global organisation.</li></ul><p>What skills you will learn</p><ul><li>End-to-end HR operations and employee lifecycle management.</li><li>Recruitment operations and candidate management processes.</li><li>HR systems administration, including SuccessFactors and related HR platforms.</li><li>Advanced HR reporting, analytics, and management information practices.</li><li>Continuous improvement, process optimisation, and service excellence techniques.</li><li>Stakeholder engagement and cross-functional collaboration skills.</li><li>Escalation management and operational problem-solving capabilities.</li></ul><p>VOIS Equal Opportunity Employer Commitment</p><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p><p>Join Us</p><p>At Vodafone, we re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><p>Alert</p><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA</p><p>Follow us on social media</p><p>LinkedIn: VOIS LinkedIn Facebook: VOIS Facebook Instagram: VOIS Instagram Chat with our employees: Employee Conversations</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree.</li><li>3-5 years of HR experience, preferably within HR Operations, Personnel Administration, Shared Services, or Recruitment Operations environments.</li><li>Strong stakeholder management skills.</li><li>Effective communication skills with the ability to engage across all organisational levels.</li><li>Experience working with HR systems and HR administration processes.</li><li>Strong analytical and reporting capabilities.</li><li>Good knowledge of MIS reporting and customer service practices.</li><li>Advanced Microsoft Office skills, particularly Excel and PowerPoint.</li><li>Knowledge of SuccessFactors HR modules and EVO HR systems.</li><li>Strong organisational skills with excellent attention to detail.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Ability to handle sensitive and confidential information with discretion.</li><li>Proactive approach to problem-solving and continuous improvement.</li></ul><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>

<strong>Who We Are<br><br></strong>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.<br><br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br><br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br><br>#VOIS #BeUnrivalled #CreateTheFuture<br><br><strong>About This Role<br><br></strong>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.<br><br>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support </li><li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems </li><li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle </li><li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution </li><li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate </li><li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery. </li><li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution </li><li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable </li><li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes. </li><li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness. </li><li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts. </li><li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams </li><li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience <br><br><br></li></ul><strong>Who You Are<br><br></strong><ul><li>You have experience working in a customer-facing support function, preferably within IT. </li><li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions. </li><li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders </li><li>You are confident using Microsoft Office applications and service support systems </li><li>You communicate clearly in business-level German and English, both written and spoken </li><li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach </li><li>You can work effectively in an international and virtual team environment </li><li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve </li><li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage </li><li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial </li><li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage<br><br><br></li></ul><strong>Not a perfect fit?<br><br></strong>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.<br><br><strong>What's In It For You<br><br></strong><ul><li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment </li><li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management </li><li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem </li><li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels. </li><li>A role that supports continuous service improvement and encourages contribution to improved service desk operations <br><br><br></li></ul><strong>What Skills You Will Learn<br><br></strong><ul><li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment </li><li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams. </li><li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management </li><li>Authorisation management and validation procedures for approved contacts and support communications </li><li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management </li><li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment<br><br><br></li></ul><strong>VOIS Equal Opportunity Employer Commitment<br><br></strong>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.<br><br><strong>Join Us<br><br></strong>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.<br><br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.<br><br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.<br><br><strong>Alert <br><br></strong>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.<br><br>#JDEnhancedByTARA<br><br><strong>Follow us on social media<br><br></strong><ul><li>LinkedIn: VOIS on LinkedIn</li><li>Facebook: VOIS on Facebook</li><li>Instagram: VOIS on Instagram</li><li>You can also chat with our employees to learn more about our projects: Chat with VOIS employees</li></ul>