وظائف مندوب مشتريات في مصر

<p><strong>Purpose of the job</strong></p><p>Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.</p><p><strong>Duties and responsibilities</strong></p><ul><li>Handle all incoming/outgoing calls of the call center.</li><li>Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li><li>Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li><li>Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li><li>Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiativesetc).</li><li>Communicate with other departments all relevant customer inquiries if applicable.</li><li>Achieve the requested staffed time on a daily basis to minimize lost call rate.</li><li>Provide proper information to customers with complete and comprehensive understanding of Mobinil products and services.</li><li>Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li><li>Respect and apply company vision, mission and values.</li><li>Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li><li>Use available methods and tools to develop own skills.</li><li>Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings.etc).</li><li>Keep up-to-date with all the services and products provided by Mobinil.</li><li>Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul><p><strong>Job specification</strong></p><p> </p><p> </p><p> </p><p> </p><p>Education</p><p> </p><p> </p><p> </p><p> </p><ol><li>Bachelor's degree from a recognized university.</li></ol><p> </p><p> </p><p> </p><p> </p><p>Experience.</p><ol><li>Minimum 0-2 years of experience in the same function.</li></ol><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>Skills and abilities</p><p> </p><p> </p><p> </p><p> </p><ul> <li>Very good English both spoken and written.</li><li>Very good computer skills.</li><li>Strong Customer Orientation.</li> <li>Strong communication, listening & interpersonal skills.</li><li>Flexibility & ability to work in a team.</li> <li>Self-confident with professional behavior & attitude. </li> <li>High sense of time management.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><u>About Us:&nbsp;</u></strong></p><br><p>Sutherland is looking for a highly motivated and passionate individual to join us as IT Specialist for out IT team. If you are seeking for new career opportunities and you are confident that you have what the skills and experience required, we want to work with you!</p><br><br>Job Description<br><p><u><strong>About the Role&nbsp;</strong></u></p><br><p>We’re searching for a friendly, energetic IT Help Desk intern to join us at our Cairo location. Here, you’ll be the go-to person for teammates dealing with daily tech hiccups—fixing issues, answering questions, and helping things run smoothly. If you like solving problems, meeting new people, and you’re eager to jump into IT support as your first step, we want to hear from you.</p><br><p><u><strong>What you will do (responsibilities)</strong></u></p><br><ul><li>You'll be the main tech person on the floor. Fix daily hardware and software problems on computers, phones, and printers.</li><li>When remote fixes don't work, you jump in to help people face-to-face. Your job is to keep things running smoothly and try to close tickets the same day.</li><li>You'll also set up machines, get new hires online with the right access, and run basic network cables.</li><li>If there are system upgrades or we have unexpected outages, you'll work with the global network and engineering teams. You'll help them find problems on-site.</li><li>Keep a good record of all our tech gear and hardware. Make sure everything follows our security rules and company guidelines for keeping info safe.</li></ul><br>Qualifications<br><ul><li>We're looking for someone with 0-2 years in IT help desk or tech support. Fresh grads with an internship and solid tech background are totally welcome.</li><li>A degree in Computer Science, IT, or something similar works, but honestly, hands-on experience and a knack for fixing computers counts too.</li><li>You should know Windows OS, Active Directory, and basic networking stuff&nbsp; cables, routers, IP addresses. Certifications like CompTIA A+, Network+, CCNA, or Microsoft Fundamentals are a bonus, but a real willingness to learn on the job is even better.</li><li>Good English and Arabic communication is key; you need to explain tech issues to people who don't know tech.</li><li>A positive attitude and staying calm under pressure are important, plus being a team player with integrity.</li><li>&nbsp;You'll also need to be okay with rotating shifts, including weekends, because our site runs 24/7.</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>NoorNation is Egypt's first African renewable energy development and manufacturing startup, providing decentralized solar-powered energy and water solutions across Egypt and Sub-Saharan Africa. Its flagship product, LifeBox , is a mobile, solar-powered unit that delivers clean electricity and safe water to farming, tourism, and rural communities. Designed and manufactured in Egypt, LifeBox supports sustainability, industrial localization, and economic growth while improving access to essential resources in underserved areas.</p><p>Responsibilities</p><ul><li>Create clear, engaging content that simplifies complex solar and water solutions for diverse audiences.</li><li>Design marketing materials, including social media content, brochures, presentations, and newsletters.</li><li>Plan, execute, and monitor multi-channel digital marketing campaigns across SEO, email, social media, and paid advertising.</li><li>Manage the company's website, social media platforms, and online presence while maintaining a consistent brand identity.</li><li>Conduct market research to identify trends, customer insights, and business opportunities.</li><li>Represent the company at industry events and collaborate with agencies, freelancers, and vendors to deliver marketing initiatives.</li><li>Support the development and execution of marketing plans aligned with business and sales objectives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's or Master's degree in Marketing, Business, Mass Communication, or a related field.</li><li>1 3 years of experience in digital marketing, content creation, or campaign management.</li><li>Proficiency in SEO/SEM tools, email marketing platforms, social media management tools, Canva, Microsoft Office, and Google Workspace.</li><li>Excellent written and verbal communication skills in both English and Arabic.</li><li>Ability to translate technical concepts into clear, engaging content for non-technical audiences.</li><li>Strong analytical skills with experience interpreting campaign performance and optimizing marketing strategies.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Collections Specialist s main objective is to be responsible for managing overdue accounts, contacting developers to collect outstanding payments, and assisting in the collection of debts. Your role involves implementing strategies to recover outstanding balances, maintain customer relationships, and ensure compliance with company policies and regulations. Job Responsibilities Contact clients, proactively, before their payment due dates to remind them about upcoming payments. Monitor overdue accounts and follow up on missed payments through emails, calls, and letters. Update account status, payment arrangements, and communication records accurately in the system. Collaborate with internal teams, such as credit and finance, to resolve payment issues and address customer concerns. Escalate unresolved cases to management or legal departments as necessary for further action. Provide timely and accurate reports on collection activities, account statuses, and recovery efforts.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A bachelor's degree in Finance, Accounting, or related field may be preferred. 1-3 years of proven experience in collections, debt recovery, or related roles within the financial services sector. Strong negotiation skills with the ability to communicate effectively and empathetically with customers in challenging situations. Knowledge of debt collections, regulations, and best practices in the mortgage and financing industry. Detail-oriented with good organizational skills to track multiple accounts and payment arrangements. Ability to work under pressure, meet deadlines, and handle sensitive financial information confidentially. Proficiency in using collection software, MS Excel, and other tools for recording and tracking collection activities.</p><p></p></section>