وظائف مدير مكتب

<ul><li><p>Supervise and support instructors in their daily teaching responsibilities.</p></li><li><p>Monitor lesson quality, teaching methods, and classroom management.</p></li><li><p>Conduct classroom observations and provide constructive feedback.</p></li><li><p>Ensure instructors follow the curriculum, lesson plans, and academic guidelines.</p></li><li><p>Review instructors’ lesson plans, teaching materials, and assessments.</p></li><li><p>Organize academic meetings, workshops, and professional development sessions.</p></li><li><p>Identify instructors’ training and development needs.</p></li><li><p>Track students’ academic progress and address learning challenges.</p></li><li><p>Support instructors in handling classroom and student-related issues.</p></li><li><p>Evaluate instructor performance and provide regular performance feedback.</p></li><li><p>Maintain accurate academic records and prepare performance reports.</p></li><li><p>Coordinate with the Academic Manager and other teams to improve program quality.</p></li><li><p>Encourage collaboration, knowledge sharing, and continuous improvement among instructors.</p></li><li><p>Ensure a positive, inclusive, and engaging learning environment</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Education, Teaching, or a related field.</p></li><li><p>Experience as an instructor, teacher, trainer, or academic coordinator.</p></li><li><p>Previous supervisory or leadership experience is preferred.</p></li><li><p>Strong knowledge of teaching methodologies and classroom management.</p></li><li><p>Excellent communication, leadership, and organizational skills.</p></li><li><p>Ability to coach, mentor, and evaluate instructors.</p></li><li><p>Strong problem-solving and interpersonal skills.</p></li></ul><p></p>

<p>Validate agent activities against assigned lead volumes and resolve mismatches.</p><p>Review sales with required artifacts; approve only validated sales.</p><p>Reject invalid or incomplete sales and ensure only approved sales are counted.</p><p>Conduct one-on-one coaching and review a minimum of one customer contact per agent per week.</p><p>Document coaching and feedback in the Sutherland tool.</p><p>Conduct pre-shift and post-shift huddles and cascade process or policy updates.</p><p>Own team performance across sales, productivity, quality and attendance.</p><p>Maintain quality and compliance oversight.</p><p>Manage stakeholder communication, escalations and action plans.</p><p>Review reporting and act on performance gaps.</p><p>Support employee engagement and development.</p><p>The team manager to validate the sales file before declaring it in the WBR on every Monday.</p><p><strong>Desired Candidate Profile</strong></p><p>1-2 years of Team Management experience within the BPO industry</p><p>MUST SPEAK ITALIAN OR SPANISH - B1 level, B2 preferred!</p><p>Ability to coach, mentor &amp; develop a team of frontline agents</p><p>B2B sales/customer service experience is key</p><p>Must be able to work onsite in Alexandria</p>

<p>Frame and scope problems independently across your full area of ownership Design and drive solutions end-to-end, inventing new approaches when no existing playbook applies Own the roadmap and strategy for your area Deliver independently and help raise the delivery bar for your wider team Use experimentation and data analysis to guide decisions Take full ownership of outcomes across your area, including resolving open questions about ownership and scope Build lasting trust and partnership with senior stakeholders Formally mentor and support the growth of other Product Managers Reason independently about cost and revenue trade-offs</p><p><strong>Desired Candidate Profile</strong></p><p>4+ years of experience as a Product Manager A demonstrated track record of owning a full product area roadmap, strategy, and outcomes with strong autonomy Experience inventing new approaches to problems when no existing playbook applies Comfort navigating ambiguity, including resolving cross-team ownership questions A history of being trusted by senior leaders as a genuine partner Experience formally mentoring other Product Managers Strong, independent commercial judgment around cost and revenue trade-offs</p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address</p><p></p>

<p><h4>Position summary</h4> <p>Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.</p> <p>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs</p><p></p>

<p>Responsible for generating sales for DMS products and managing client relationships throughout the sales cycle. The role includes identifying new business opportunities, following up with clients, conducting meetings and product presentations, and preparing sales reports and forecasts. The Sales Account Manager works closely with the sales team to qualify leads, close deals, and ensure achievement of assigned targets while maintaining strong client satisfaction and long-term relationships.<br>Our portfolio spans key business areas, including:<br>-HR Software – HRIS, Payroll, Recruitment, Employee Self-Service &amp; HR Management Solutions.<br>-Accounting &amp; Financial Software – Accounting Systems, Financial Management, Invoicing, Reporting &amp; Business Finance Solutions.<br>-Supply Chain Solutions – Inventory, Procurement, Logistics, Warehouse &amp; Supply Chain Management Systems.<br>-Asset Management Solutions – Fixed Asset Tracking, Maintenance &amp; Asset Lifecycle Management.</p><p></p><p><strong>Requirements</strong></p><p>-Bachelor's degree from any university.<br>-2–4 years of experience in Software Sales.<br>-Strong understanding of the B2B sales process and business development.<br>-Excellent communication, negotiation, and presentation skills.<br>-Excellent command of English.<br>-Proven ability to identify prospects, generate leads, and close deals.<br>-Background in Digital Transformation solutions.<br>-Car owner preferred.<br></p><p></p>

<p>As a Coordinator Pricing, you will play a critical role in maintaining accurate and up-to-date pricing information for our network of vendors and shops. Collaborating closely with vendors, internal teams, and the Pricing and Packaging Manager, you ll ensure pricing accuracy, support campaigns, and provide valuable insights to improve operations. Maintaining effective communication with clients to facilitate onboarding of integrations. Identifying and resolving any pricing inconsistencies or discrepancies, ensuring data accuracy and compliance Providing training and support to clients on pricing and stock integration to ensure smooth operations Analyzing pricing and stock data, providing actionable insights to partners and internal teams Continuously evaluating and improving pricing processes, tools, and automation for operational efficiency</p><p><strong>Desired Candidate Profile</strong></p><p>1+ years of experience in pricing strategy or similar role Strong proficiency in Microsoft Excel for data management and analysis Exceptional organizational skills with attention to detail Strong oral, written, and verbal communication skills in English Ability to work independently and collaboratively in team settings Basic market research skills to identify pricing trends and discrepancies</p>

<p>As a Coordinator Pricing, you will play a critical role in maintaining accurate and up-to-date pricing information for our network of vendors and shops. Collaborating closely with vendors, internal teams, and the Pricing and Packaging Manager, you ll ensure pricing accuracy, support campaigns, and provide valuable insights to improve operations. Maintaining effective communication with clients to facilitate onboarding of integrations. Identifying and resolving any pricing inconsistencies or discrepancies, ensuring data accuracy and compliance Providing training and support to clients on pricing and stock integration to ensure smooth operations Analyzing pricing and stock data, providing actionable insights to partners and internal teams Continuously evaluating and improving pricing processes, tools, and automation for operational efficiency</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1+ years of experience in pricing strategy or similar role</li><li>Strong proficiency in Microsoft Excel for data management and analysis</li><li>Exceptional organizational skills with attention to detail</li><li>Strong oral, written, and verbal communication skills in English</li><li>Ability to work independently and collaboratively in team settings</li><li>Basic market research skills to identify pricing trends and discrepancies</li></ul>