وظائف مدير مكتب

<p>An experienced Assistant Project Management professional responsible for assisting in leading projects from inception through completion while ensuring successful delivery across multiple sectors. The role focuses on project governance, stakeholder management, risk and cost control, contract administration, scheduling, reporting, and PMO support. The individual works closely with clients, consultants, contractors, and internal teams to drive project performance, ensure compliance with contractual requirements, manage risks and compensation events, and maintain budget and schedules.</p><p>Your role</p><ul><li>Collaborate with the team to deliver a comprehensive range of Project Management and Design Management duties from project inception to completion.</li><li>Ensure effective delivery of Project / Design Management services across various market sectors.</li><li>Support in developing the Project execution plan, and all other project management plans (Quality, Design, Risk opportunity, project controls, communication, scope change, project close out, stakeholder, information management plans), establish review, approval, variation and reporting procedures.</li><li>Prepare recommendations for the Client s approval.</li><li>Support in preparation of Letters of Acceptance (LOAs), Scope of Agreements (SCAs) and other contractual documentations.</li><li>Support in managing Early Warning Notifications and Compensation Events.</li><li>Facilitate, set up and manage early warning and risk reduction meetings.</li><li>Support in preparation of a risk management strategy.</li><li>Prepare and maintain a risk register.</li><li>Issue instructions, on behalf of the Client, to the Professional Team and Contractor in accordance with the terms of their Appointments/the Building Contract.</li><li>Follow up the design technical delivery team, Support the PM / DM / APM to report to the Client.</li><li>Support the design manager (DM) in design-related follow-ups and technical coordination.</li><li>Support the design manager (DM) in leading the subconsultants and their related deliverables.</li><li>Attending technical coordination meetings with the technical design team to identify the task lists trackers.</li><li>Support in preparation and maintaining the Programme for the design, procurement and construction of the Project.</li><li>Monitor actual against planned progress.</li><li>Check applications for payment from the Professional Team, check other invoices related to the Project.</li><li>Support the PM/APM in monitoring the project s budget and expenditures.</li><li>Support in Standardize/ automate/ develop processes and tools to track and analyze the project costs including budgets, commitments, actuals, accruals, forecasts, contingencies analysis.</li><li>Drive continuous improvement, automation, lean techniques to drive consistency and efficiencies across projects, programmes and portfolios.</li><li>Support in monitoring program meetings and validating updates and milestones achievement.</li><li>Support stakeholder engagement across the programme, including senior members of the Clients Team.</li><li>Work closely with other members of the Programme Team to create reports, understand the data, create actions and manage them through to completion.</li><li>Set up progress reporting systems, support in creating technical scopes and agreements (main &amp; sub-consultant), monitor budgets, attend stakeholder meetings, and coordinate actions, risk and issue tracking.</li><li>Facilitate information requirements, create milestone trackers, verify deliverables, track client comments Verification of Deliverables to ensure compliance to OCRA process and Scope Compliance Matrix.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>About you</h2><p>Minimum requirements</p><ul><li>4 - 7 years of relevant experience.</li><li>Proficiency in English particularly in speaking, writing clear and concise reports, emails, and documentation.</li><li>Bachelor's / master's degree in engineering, design project management/ construction management (Architecture or Civil) background is mandatory.</li><li>Strong verbal and written communication skills is essential.</li><li>A result oriented individual able to handle stakeholders with a strong ability to influence, guide and provide critical feedback.</li><li>ability to manage multiple projects</li></ul><p>Desired requirements</p><ul><li>Min of 4 years hands exp in projects management, design management in an international environment with Experience in the consultancy field.</li><li>Expertise in Office 365 Apps.</li><li>Knowledge of MS Project, Primavera P6, Power BI &amp; Data Analytics, automation using Smart sheets &amp; advanced Excel.</li><li>Experience in leading and managing or working in multi-disciplinary teams.</li><li>Sound knowledge in all aspects of project controlling and reporting with special focus on trend analysis and forecasting.</li><li>Solid hands-on experience into analytical / data interpretation skills.</li><li>Sound knowledge of technical design project s phases.</li><li>Certified Project Management Professional (PMP) / RICS or equivalent credential(s) is a plus.</li><li>Knowledge of FIDIC contracts, familiarity with RIBA plan of works.</li></ul>

<p><b>Role Overview&nbsp;</b></p><p><br></p><p>We are looking for a Technical Project Manager to own the end-to-end delivery of web and app development projects, including ongoing support and maintenance engagements. The ideal candidate combines strong project management and delivery skills with a solid technical background and experience managing software development projects . This role requires someone who can work closely with Engineering and QA teams, understand technical requirements and dependencies, challenge estimates and timelines when needed, and ensure projects are delivered successfully. The role operates in an evolving environment where structure exists but may require strengthening. The ideal candidate takes full accountability for delivery outcomes, proactively drives projects forward, and effectively manages technical risks, dependencies, and blockers. While overall client ownership remains at senior level, this Technical Project Manager will lead client calls, manage project reporting, coordinate UAT, and serve as the primary driver of day-to-day technical delivery.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>Technical Project Ownership &amp; Delivery</p><ul><li>Own end-to-end delivery of web and app development projects.</li><li>Manage project planning, sprint planning, execution, and closure with Development and QA teams.</li><li>Drive timely sprint completion and minimize spillover.</li><li>Ensure clear understanding of technical scope, deliverables, requirements, and acceptance criteria.</li><li>Translate business and client requirements into clear deliverables for technical teams.</li><li>Maintain delivery momentum across parallel technical workstreams.</li><li>Monitor project progress against timelines, scope, quality, and dependencies.</li></ul><p>Technical Risk &amp; Issue Management</p><ul><li>Proactively identify technical risks, blockers, and dependencies that may impact delivery.</li><li>Work closely with Engineering and QA teams to investigate issues and drive resolution.</li><li>Challenge technical estimates, timelines, and dependencies when required.</li><li>Identify root causes of delays and implement mitigation plans.</li><li>Escalate technical and delivery risks early with clear recommendations and action plans.</li><li>Track cross-team and technical dependencies throughout the project lifecycle.</li></ul><p>Client-Facing Responsibilities</p><ul><li>Lead client status calls and technical delivery discussions.</li><li>Present structured project progress updates, risks, dependencies, and action items.</li><li>Translate technical updates into clear and understandable client-facing communication.</li><li>Own UAT coordination, including entry/exit criteria, issue tracking, and closure.</li><li>Manage support ticket tracking, prioritization, and resolution follow-up.</li><li>Maintain clear and professional communication with enterprise and demanding clients.</li></ul><p>Technical Collaboration</p><ul><li>Work closely with developers, QA engineers, and other technical stakeholders throughout the project lifecycle.</li><li>Understand software development processes, architectures, integrations, APIs, and technical dependencies sufficiently to engage effectively with engineering teams.</li><li>Participate in technical discussions and help translate technical decisions into project plans and delivery actions.</li><li>Ensure technical requirements and dependencies are clearly understood and tracked.</li><li>Support realistic estimation and planning by understanding technical complexity and resource requirements.</li><li>Facilitate communication between technical teams, business stakeholders, and clients.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>3+ years of experience in Technical Project Management or Digital Project Management , preferably within web or app development.</p><p>Proven experience managing software development projects from planning through delivery.</p><p>Experience working closely with Development and QA teams in Agile or hybrid environments.</p><p>Strong understanding of the software development lifecycle (SDLC) .</p><p>Solid technical understanding of web/mobile applications, APIs, integrations, databases, and common software development concepts.</p><p>Ability to understand and actively participate in technical discussions with engineers and technical stakeholders.</p><p>Ability to assess technical dependencies, challenge timelines/estimates, and identify potential delivery risks.</p><p>Experience working with enterprise or demanding clients.</p><p>Strong ownership mindset with a proven track record of driving technical delivery outcomes.</p><p>Strong communication, stakeholder management, problem-solving, and organizational skills.</p><p>Plus</p><ul><li>Experience managing support and maintenance contracts .</li><li>Experience working with technical teams on API integrations or third-party integrations.</li><li>Experience with cloud-based projects or platforms.</li><li>Technical background in software development, engineering, QA, or a related technical field.</li><li>Experience with project management tools such as Jira, Azure DevOps, or similar platforms.</li></ul>

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a Bachelor`s Degree.</p><p>Experience: At least 4 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</p>

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: At least a Bachelor`s Degree.</li><li>Experience: At least 4 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul>

<p>The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski s DNA values in order to encourage sales and maximize guest satisfaction. All rules &amp; regulations are strictly adhered within the hotel including hotel s policy on fire and safety as well as hygiene regulations including HACCP. The service team is well managed, having delegated the appropriate tasks to the team members. A High quality of product and service is maintained in the outlet. The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.</p><p>MAIN RESPONSIBILITIES</p><ul><li>Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.</li><li>Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.</li><li>A courteous, professional and efficient service is provided at all times.</li><li>All duties and tasks are performed as per the tasks required at the outlet.</li><li>Be knowledgeable of all services and products offered by the hotel.</li><li>Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.</li><li>Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.</li><li>Monitor operating supplies, equipment and reduce spoilage and wastage successfully.</li><li>Ensure that the place of work and surrounding area is kept clean and organized at all times.</li><li>Successfully perform opening and closing procedures established for the assigned outlet</li><li>Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.</li><li>Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.</li><li>Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.</li><li>Understand and strictly adhere to the rules &amp; regulations established in the hotel s policy manual and the hotel s policy on fire, hygiene, health &amp; safety.</li><li>Maintain a good rapport and work relation with staff in the assigned department and within the hotel.</li><li>Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.</li><li>Undertake reasonable tasks and secondary duties as assigned by the Department Head.</li><li>Respond to any changes in the department as dictated by the hotel management.</li><li>Assist in carrying out scheduled inventories of products and operating equipment.</li><li>Perform any other assigned reasonable duties and responsibilities as assigned.</li><li>Project at all times a positive and motivated attitude and exercise self-control.</li><li>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience in an F&amp;B service role. Ability to work and communicate in a multinational environment: Local language excellent oral and written skills. English excellent oral and written skills. Additional language beneficial. bility to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions. Excellent written and verbal communication skills. Excellent organizational and time management skills. Applies a professional, confidential and ethical approach at all times. Works in a safe, prudent and organized manner. To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:</p><ul><li>Passionate for Food &amp; Beverage</li><li>People Oriented</li><li>Passionate for European luxury</li><li>Entrepreneurial</li><li>Straightforward</li><li>Sense of responsibility</li><li>Team player</li><li>Analytical thinker</li><li>Flexible and reliable</li><li>Tolerant and open minded</li><li>Works well under pressure</li></ul>

<p>Role Overview The Program Manager is responsible for the flawless execution of patient support programs, ensuring all project activities are delivered on time, within scope, and in compliance with defined requirements. The role involves overseeing daily operations, monitoring project progress, managing stakeholders, identifying gaps and risks, and implementing corrective actions to ensure successful program outcomes. The Program Manager serves as the primary point of contact for the client, providing regular updates, driving operational excellence, and ensuring achievement of project milestones according to agreed timelines.</p><p>Key Responsibilities</p><p>Program Operations &amp; Quality Management</p><ul><li>Oversee the onboarding of new Care Coaches and Patient Support Specialists (PSS), ensuring completion of project-specific induction and refresher training when required.</li><li>Monitor planned versus completed activities and identify operational gaps.</li><li>Ensure all patient informed consent forms are completed, signed, dated, and properly maintained.</li><li>Identify performance gaps, investigate root causes, and implement corrective and preventive action plans (CAPAs) based on issue severity and frequency.</li><li>Attend Care Coach calls as an observer to monitor service quality and compliance.</li><li>Ensure project documentation is maintained and updated throughout the program lifecycle, including: Patient consents Courier invoices Stock receiving forms Training attendance records</li><li>Conduct quarterly reviews to verify file completeness and compliance.</li></ul><p>Pharmacovigilance &amp; Compliance</p><ul><li>Review Adverse Event (AE) reporting forms to ensure: Accuracy and completeness of documentation Consistency with primary source information, when applicable Submission within required timelines (24 hours or as specified by the client s PV team)</li><li>Track all reported adverse events within patient tracking systems.</li><li>Perform regular adverse event reconciliations before submission to the client.</li></ul><p>Reporting &amp; Financial Oversight</p><ul><li>Prepare and submit Monthly Performance Reports within agreed timelines.</li><li>Monitor and track project pass-through expenses on a regular basis.</li><li>Prepare and submit quarterly pass-through expense reports to clients.</li><li>Develop and deliver monthly program status reports highlighting achievements, risks, challenges, and progress against objectives.</li></ul><p>Stakeholder &amp; Team Management</p><ul><li>Manage and supervise Care Coaches, Patient Support Specialists, Call Center staff, and administrative personnel.</li><li>Maintain regular communication with clients and key stakeholders.</li><li>Collaborate cross-functionally with internal teams to support program requirements and ensure smooth execution.</li><li>Report progress against business objectives and recommend future strategic directions.</li></ul><p>Project Management &amp; Risk Mitigation</p><ul><li>Establish program frameworks, implementation plans, timelines, and deliverables.</li><li>Monitor project performance and milestone achievement.</li><li>Identify emerging risks and issues and implement appropriate mitigation strategies.</li><li>Assess project risks and define contingency plans when necessary.</li></ul><p>Required Skills &amp; Experience</p><p>Professional Experience</p><ul><li>2 to 3 years of experience within the pharmaceutical market access, patient support, or healthcare services industry.</li><li>Minimum 1 year of managerial experience in patient program management.</li><li>Strong understanding of patient affordability and access programs within the life sciences sector.</li></ul><p>Industry Knowledge</p><ul><li>Excellent understanding of Egypt's healthcare regulatory environment, including relevant regulatory bodies and requirements.</li><li>Strong knowledge of Egypt's insurance and reimbursement landscape.</li><li>Familiarity with pharmacovigilance processes and compliance requirements.</li></ul><p>Core Competencies</p><ul><li>Strong customer service and patient-centric mindset.</li><li>Proven project management and organizational skills.</li><li>Demonstrated ability to manage multiple programs simultaneously.</li><li>Strong analytical and problem-solving capabilities.</li><li>Ability to work independently while fostering effective teamwork.</li><li>Excellent communication, presentation, and stakeholder management skills.</li><li>Comfortable engaging with patients, healthcare professionals, NGOs, regulatory authorities, and internal teams.</li></ul><p>Education &amp; Qualifications</p><ul><li>Bachelor's degree in Life Sciences, Pharmacy, Healthcare, or a related field.</li><li>Master's degree is considered an advantage but is not required.</li><li>Fluency in both English and Arabic.</li><li>Advanced proficiency in Microsoft Office applications (Excel, PowerPoint, Word, and Outlook).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>An energetic, results-driven professional with strong leadership capabilities, exceptional attention to detail, and a passion for improving patient access and support services. The ideal candidate will be capable of balancing operational excellence, compliance requirements, client expectations, and team performance to ensure successful program delivery.</p>

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking- out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least High School Degree.</li><li>At least 4 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul>

<p></p><p><strong>Overview:</strong></p><p>As our Operations Manager, you will be the cornerstone of our real estate operations, orchestrating efficiency, optimizing sales processes, and driving strategic initiatives. You will be instrumental in ensuring our ambitious goals are met, customer satisfaction is paramount, and our market presence in Cairo continues to thrive. This role demands a strategic thinker with hands-on management experience and a deep understanding of the real estate landscape.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p><strong>Lead and inspire</strong> a talented team, fostering a culture of excellence, accountability, and continuous improvement.</p></li><li><p><strong>Strategically oversee</strong> all aspects of real estate operations, from lead generation and sales cycles to property management support and client services.</p></li><li><p><strong>Develop and implement</strong> robust <strong>sales operations</strong> strategies to maximize efficiency, reduce costs, and enhance overall productivity.</p></li><li><p><strong>Drive performance</strong> by establishing clear KPIs, monitoring results, and implementing corrective actions to ensure targets are consistently exceeded.</p></li><li><p><strong>Optimize business processes</strong>, leveraging technology and best practices to streamline workflows and enhance the client experience.</p></li><li><p><strong>Manage budgets</strong> and resources effectively, ensuring financial health and sustainable growth.</p></li><li><p><strong>Collaborate closely</strong> with sales, marketing, and other departments to ensure seamless cross-functional operations and strategic alignment.</p></li><li><p><strong>Identify market trends</strong> and opportunities, providing insights that inform strategic decision-making and competitive positioning.</p></li></ul><p><strong>Skills &amp; Technologies:</strong></p><p>We're looking for a leader proficient in:</p><ul><li><p><strong>Real Estate</strong> industry expertise</p></li><li><p>Exceptional <strong>Management</strong> and <strong>Team Leadership</strong> abilities</p></li><li><p>Strong background in <strong>Sales</strong> and <strong>Sales Operations</strong></p></li><li><p>Proven track record in <strong>Operations Management</strong> and <strong>Process Improvement</strong></p></li><li><p>Expertise in <strong>Strategic Planning</strong> and execution</p></li><li><p>Adept at <strong>Client Relationship Management</strong> and <strong>Negotiation</strong></p></li><li><p>Experience with <strong>Business Development</strong> and <strong>Project Management</strong> methodologies</p></li><li><p>Proficiency in <strong>Data Analysis</strong> for informed decision-making</p></li><li><p>Solid <strong>Financial Acumen</strong> and <strong>Market Analysis</strong> capabilities</p></li></ul><p><strong>Growth Opportunities:</strong></p><p>This role offers unparalleled opportunities for professional growth. You will be at the forefront of our expansion, with the chance to influence strategic direction, mentor future leaders, and expand your expertise across diverse facets of the real estate industry. Your success will directly contribute to our organizational achievements and open doors to advanced leadership positions.</p><p><strong>Team &amp; Culture:</strong></p><p>Join a vibrant and supportive culture that values innovation, collaboration, and results. We believe in empowering our employees, fostering an environment where ideas are heard, and achievements are celebrated. You'll be part of a passionate team dedicated to redefining the real estate experience in Cairo.</p><p><strong>Impact:</strong></p><p>Your leadership will have a profound impact on our operational efficiency, sales effectiveness, and overall market standing. You will directly influence our profitability, customer loyalty, and the professional development of your team, leaving a lasting legacy on our success story.</p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience that Commands Respect:</strong> A minimum of <strong>10-15 years</strong> of progressive experience in operations management, with a significant portion dedicated to the dynamic real estate or sales/retail sectors. You've navigated challenges, led transformations, and consistently delivered outstanding results.</p></li><li><p><strong>Leadership Excellence:</strong> A proven track record as a <strong>Manager</strong> or senior leader, demonstrating exceptional strategic capabilities, team mentorship, and the ability to inspire high-performance.</p></li><li><p><strong>Mastery of Core Skills:</strong> Demonstrated expertise across a comprehensive skill set including <strong>Real Estate</strong> operations, strategic <strong>Management</strong>, effective <strong>Sales</strong> and <strong>Sales Operations</strong>, advanced <strong>Operations Management</strong>, and robust <strong>Strategic Planning</strong>.</p></li><li><p><strong>Operational Acumen:</strong> Strong capabilities in <strong>Process Improvement</strong>, <strong>Project Management</strong>, and leveraging <strong>Data Analysis</strong> to drive informed decisions and achieve operational excellence.</p></li><li><p><strong>Client-Centric Approach:</strong> Exceptional skills in <strong>Client Relationship Management</strong>, <strong>Negotiation</strong>, and driving <strong>Business Development</strong> to expand market reach and foster lasting partnerships.</p></li><li><p><strong>Financial Savvy:</strong> Solid <strong>Financial Acumen</strong> and the ability to conduct thorough <strong>Market Analysis</strong> to identify opportunities and manage resources effectively.</p></li><li><p><strong>Location &amp; Commitment:</strong> The ability to thrive in an <strong>on-site</strong> role within our energetic Cairo, Egypt office, fully immersing yourself in our vibrant company culture.</p></li></ul><p></p>

<p>The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This is a strategic role that translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results. They define conversational strategies, handle assessment, create conversation flows and scripts, and work together with CAI engineers to ensure high-quality implementations. This is someone who has expertise in LLM, Agentic AI, Knowledge AI, and NLU. They are able to implement bots across all these scenarios, including hybrid bots, making the right decisions regarding scope. The Conversational Designer understands all the requirements and challenges we face in the voice channel, as well as all the mandatory requirements to successfully implement a voicebot. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact. This is a remote role, candidate must be located and eligible to work in Egypt.</p><p>Responsibilities</p><ul><li>Collaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience</li><li>Conducts assessments within the operation and with clients to identify needs and opportunities</li><li>Map use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contract</li><li>Develops the Conversational AI strategy for projects</li><li>Designs conversational scenarios, flows, and dialogues for chatbots and voicebots</li><li>Creates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations</li><li>Implement the bot on the CAI platform, implementing the flows, KB, etc</li><li>Participates in KPI analysis, generating qualitative insights and reports to inform project decisions</li><li>Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements</li><li>Drives continuous improvement of the conversational experience and overall user satisfaction</li><li>Trains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer</li><li>Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes</li><li>Integrates client-approved changes and enhancements during project execution</li></ul><p>Skills and Qualifications</p><ul><li>Fluent in written and spoken English (C1 level minimum)</li><li>Experience in conversational design for chatbots and voicebots</li><li>Strong knowledge in Conversational AI, LLM, Agentic AI and NLU</li><li>Strong understanding of conversational UX and specificities of each channel: chat or voice</li><li>Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots</li><li>Understanding of LLM functioning and RAG</li><li>Perfect written and verbal communication</li><li>Ability to explain and defend design choices and user experience strategies</li><li>Ability to work in multicultural environment</li><li>Familiarity with conversational AI platforms (e.g. Cognigy)</li><li>Experience with voice interfaces and speech technologies (STT/TTS)</li><li>Understanding of multilingual conversational design</li><li>Knowledge of analytics tools to track user interactions and performance</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent in written and spoken English (C1 level minimum)</li><li>Experience in conversational design for chatbots and voicebots</li><li>Strong knowledge in Conversational AI, LLM, Agentic AI and NLU</li><li>Strong understanding of conversational UX and specificities of each channel: chat or voice</li><li>Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots</li><li>Understanding of LLM functioning and RAG</li><li>Perfect written and verbal communication</li><li>Ability to explain and defend design choices and user experience strategies</li><li>Ability to work in multicultural environment</li><li>Familiarity with conversational AI platforms (e.g. Cognigy)</li><li>Experience with voice interfaces and speech technologies (STT/TTS)</li><li>Understanding of multilingual conversational design</li><li>Knowledge of analytics tools to track user interactions and performance</li></ul>

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking- out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least High School Degree.</p><p>Experience: At least 4 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</p>

<p><br></p><p>Job Description</p><p>2.1 Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.</p><p>2.2 Compiles and distributes list of anticipated services and amenities to relevant departments.</p><p>2.3 Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.</p><p>2.4 Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.</p><p>2.5 Follows up with guests to ensure their requests or problems have been met to their satisfaction.</p><p>2.6 Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.</p><p>2.7 Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p><p>2.8 Writes down any comments, requests, suggestions and complaints received from guests during the day.</p><p>2.9 Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers.</p><p>2.10 Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.</p><p>2.11 Works in coordination with all departments and ensures the flow of necessary information.</p><p>2.12 Follows the VIP procedures and greets VIP guests and bid them farewell.</p><p>2.13 Walks agency representatives and potential guests around the facility.</p><p>2.14 Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.</p><p>2.15 Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.</p><p>2.16 Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail.</p><p>2.17 Responds to guest inquiry forms and all written suggestions, complaints etc.</p><p>2.18 Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.</p><p>2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>2.21 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><p>2.22 Carries out all responsibilities related to the quality management systems implemented at the facilities.</p><p>2.23 Carries out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least High School Degree.</li><li>At least 4 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul>