وظائف كول سنتر في مصر
٥٣٥٣ وظائف شاغرة
مصر - Al Jizah
Alorica is a leading provider of customer experience solutions, helping the world’s most respected brands deliver exceptional customer service. With operations in over 16 countries and a global workforce of more than 100,000 employees, we specialize in creating personalized interactions across voice, chat, social media, and other digital channels.<br>At Alorica, we’re driven by a passion for people—both our clients and our employees. Our mission is simple: to make lives better—one interaction at a time. We offer a dynamic, inclusive, and supportive work environment where growth and development are encouraged, and where every voice matters.<br>Whether you're looking to start your career or take the next big step, Alorica offers opportunities to learn, grow, and thrive while making a meaningful impact.<br>Summary Manage the planning, development, implementation, and measurement of training programs globally. Establish and execute strategic and tactical activities related to company-wide training programs. Responsible for analysis and post-training assessments to link training facilitation and curriculum effectiveness to key performance indictors and processes. Implement post-training strategies designed to improve and maintain performance expectations.<br>Key responsibilities Plan, manage, and ensure training delivery (New Hire + Ongoing). Partner with all internal stakeholders and partners to support revenue growth and demands from the business. Conduct and lead detailed gaps & needs analysis to identify learning objectives and post-training assessment initiatives for the program. Plan and conduct detailed performance and compliance-to-plan reviews. Lead special projects related to new business developments that require specialized training attention Ensure consistency of training design, delivery and execution; proactively provide relevant feedback, suggestions and best practices to improve results Create and report business information and metrics as mandated and perform other duties as assigned.<br>Requirements5+ years of experience in a people management role (manager level, not supervisor) within Operations or Training; experience in both areas is preferred. Strong understanding of contact center operations and key performance metrics, including AHT, CSAT, FCR, and related KPIs. Proven experience leading training teams across multiple sites, countries, or regions. Demonstrated ability to develop and execute strategic plans while managing complex projects and initiatives. Strong stakeholder management, communication, and influencing skills, with the ability to collaborate effectively across functions and leadership levels. Willingness and ability to travel as business needs require. Schedule flexibility. Experience leading training initiatives for new site launches and/or scaling training functions to support organizational growth.
مصر - القاهرة
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative customer service solutions that address the unique needs of each business. With strong global coverage and deep cultural understanding, ETISAL International helps partners focus on their core operations while enhancing the experience of their end customers. The company emphasizes quality, transparency, flexibility, integrity, and the use of best practices and advanced technologies. ETISAL International is committed to continuously improving its management and operational standards to exceed client expectations. Role Description This is a full-time, on-site role based in Cairo for English-speaking Client Support Agents. In this position, team members handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information about products and services. Client Support Agents are expected to document interactions, follow established procedures, and escalate complex cases when necessary. The role involves working closely with supervisors and colleagues to meet performance targets, maintain service quality, and contribute to a positive customer experience. Agents are also expected to adhere to company policies, maintain confidentiality, and demonstrate professionalism in every interaction. Qualifications Strong English communication skills, both spoken and written, with clear articulation and active listening abilities. Customer service skills, including problem-solving, conflict resolution, and a customer-focused mindset. Basic computer proficiency, including typing, navigating multiple systems, and using common office applications. Ability to work in a fast-paced contact center environment, manage time effectively, and meet performance targets. High level of professionalism, reliability, and adaptability to rotating shifts or varying work schedules as needed. Previous experience in customer support, call centers, or BPO environments is an advantage but not mandatory. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is a plus. Strong interpersonal skills and the ability to work collaboratively within diverse teams.
مصر - القاهرة
Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, dedicated to delivering high-value, innovative customer service solutions. The company specializes in customized outsourcing services that meet each client’s unique business needs, allowing them to focus on their core operations. With global coverage and a strong understanding of diverse cultures, ETISAL International applies industry best practices and advanced technologies across various sectors. The organization places strong emphasis on quality, transparency, flexibility, integrity, and a passion for service. ETISAL International is committed to continuously enhancing its management and operational standards to exceed client expectations.<br>Role Description The Bilingual Customer Care Agent is a full-time, hybrid role based in Cairo, with a combination of on-site work and some work-from-home flexibility. The agent will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information and guidance in two languages. Day-to-day tasks include documenting customer interactions, updating records in the system, following established procedures, and escalating complex cases when needed. The role involves collaborating with team members and supervisors to meet service-level targets, maintain high customer satisfaction, and adhere to company policies. The agent is expected to represent ETISAL International professionally and uphold its commitment to quality and customer-centric service.<br>Qualifications<br> Ability to communicate fluently in two languages (including strong spoken and written skills in English and Arabic). Customer service skills, including active listening, problem-solving, and conflict resolution. Basic computer literacy and proficiency in using CRM systems, contact center tools, and standard office software. Strong interpersonal skills, including empathy, patience, and a professional phone and online etiquette. Time management and organizational skills to handle multiple inquiries and tasks efficiently. Previous experience in customer support, call centers, or BPO environments is an advantage. Ability to work in a hybrid setup in Cairo and adapt to rotating shifts if required. High school diploma or equivalent; post-secondary education in business, communications, or related fields is a plus.
مصر - القاهرة
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized and innovative outsourcing solutions that align with each client’s specific business needs. With strong attention to cultural differences and industry best practices, ETISAL International provides global coverage and tailored customer service strategies. The company emphasizes transparency, flexibility, integrity, and a strong passion for service in all operations. ETISAL International is committed to appreciating human capital, using state-of-the-art technologies, and consistently aiming to exceed client expectations.<br>Role Description The English Customer Support Agent – Morning Shifts is a full-time hybrid role based in Cairo, Egypt, with some flexibility for work-from-home arrangements. The agent will handle inbound and outbound customer interactions in English via phone, email, and chat, ensuring timely and accurate responses. Daily responsibilities include resolving inquiries, guiding customers through troubleshooting steps, documenting cases, and following up to ensure resolution and satisfaction. The role involves maintaining up-to-date knowledge of products and services, adhering to quality and performance standards, and escalating complex issues when necessary. The agent will collaborate with team members and supervisors to improve processes and contribute to a positive customer experience.<br><br>Qualifications<br>Strong skills in customer service and customer support, with the ability to handle inquiries professionally and efficiently. Experience in customer satisfaction and customer experience, focusing on resolving issues and building positive relationships. Background as a Customer Service Representative or in similar customer-facing roles within contact centers or BPO environments. Excellent verbal and written communication skills in English. Ability to work morning shifts consistently, with flexibility for rotational schedules if required. Comfort with hybrid work models, basic computer literacy, and proficiency in CRM or call center software. Strong problem-solving skills, attention to detail, and the ability to work under pressure while meeting performance targets. Must have access to a personal laptop or PC for the work-from-home setup.
مصر - القاهرة
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, high-value outsourcing solutions that address each client's unique business needs. ETISAL International is committed to first-class quality, leveraging industry best practices and state-of-the-art technologies to enhance value for clients and customers. The organization emphasizes transparency, operational flexibility, integrity, and a strong passion for service. Its culture values human capital and aims to consistently exceed client expectations by continuously improving management and operational standards. Role Description: The Customer Service Representative – Morning Shifts role is a full-time position based in Cairo, Egypt, with a hybrid work arrangement that allows some work from home. In this role, the representative responds to customer inquiries via phone, email, chat, or other channels, providing clear and accurate information about products, services, and policies. Daily tasks include handling complaints, resolving issues, documenting interactions in the system, and following up to ensure customer satisfaction. The representative is expected to maintain service quality standards, adhere to schedule and performance targets, and collaborate with team members and supervisors to improve customer experience. The role also involves identifying recurring issues, escalating complex cases when needed, and contributing feedback to enhance processes and service offerings. Qualifications Strong skills in customer service and customer support, with the ability to handle inquiries professionally and efficiently. Experience in customer satisfaction and customer experience, focusing on resolving issues and building positive relationships. Background as a Customer Service Representative or in similar customer-facing roles within contact centers or BPO environments. Excellent verbal and written communication skills in English. Ability to work morning shifts consistently, with flexibility for rotational schedules if required. Comfort with hybrid work models, basic computer literacy, and proficiency in CRM or call center software. Strong problem-solving skills, attention to detail, and the ability to work under pressure while meeting performance targets. Must have access to a personal laptop or PC for the work-from-home setup.
مصر - القاهرة
Company Description Inte Logix is a trusted leader in integrated customer experience solutions, using cutting-edge technology to help clients deliver exceptional service. The company is committed to excellence and continuously works to redefine industry standards. With a strong focus on empathy and innovation, Inte Logix engages with consumers to listen, resolve concerns, and manage obligations effectively. Inte Logix treats clients’ brands and reputations as its own, aiming to make lives better through every customer interaction. Candidates joining Inte Logix will be part of a forward-looking organization dedicated to creating a brighter future for clients and their customers.<br>Role Description This on-site French Speaker (Customer Service Representative) role is based in Qesm 3rd New Cairo. The role involves handling inbound and outbound customer interactions in French and English, including responding to inquiries, providing information, and resolving issues in a timely and professional manner. The representative will document customer interactions accurately, follow established procedures, and escalate complex cases when needed. Daily responsibilities include maintaining service quality standards, meeting performance targets, and collaborating with team members and supervisors to improve processes and customer satisfaction. The role requires consistent adherence to company policies, a high level of empathy, and the ability to represent clients’ brands with care and professionalism.<br>Qualifications<br> Strong language skills, including fluent French and good English communication abilities (spoken and written). Customer service skills such as active listening, problem solving, conflict resolution, and handling inquiries with empathy. Basic technical skills, including familiarity with CRM systems, call center tools, and standard office software. Organizational skills for managing time effectively, prioritizing tasks, and maintaining accurate records of customer interactions. Ability to work on-site in Qesm 3rd New Cairo and collaborate with diverse teams in a fast-paced environment. Previous experience in customer service, contact centers, or related roles is preferred but not mandatory. High school diploma or equivalent; a diploma or degree in business, languages, or a related field is an advantage. Willingness to work in shifts and adapt to changing schedules and business needs.
مصر - القاهرة
<ul><li><p>Contact customers regarding overdue payments and outstanding balances.</p></li><li><p>Clearly explain payment details and agree on suitable payment timelines.</p></li><li><p>Follow up consistently to ensure timely collection.</p></li><li><p>Handle customer inquiries and payment-related concerns professionally.</p></li><li><p>Maintain accurate records of calls, payment commitments, and follow-up actions.</p></li><li><p>Coordinate with the Finance and relevant internal teams to resolve payment issues.</p></li><li><p>Achieve assigned collection and follow-up targets.</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Previous experience in tele-collection, customer service, or call center roles is a must.</p></li><li><p>Strong communication, negotiation, and problem-solving skills.</p></li><li><p>Ability to handle challenging conversations professionally and confidently.</p></li><li><p>Good knowledge of Microsoft Office.</p></li><li><p>Organized, persistent, and target-oriented.</p></li><li><p>Bachelor’s degree in Commerce, Business Administration, or a related field.</p></li></ul><p></p>
مصر - القاهرة
وصف الشركة: تعتبر شركة Wales مؤسسة نامية تركز على تقديم خدمات عالية الجودة وبناء علاقات قوية وطويلة الأمد مع العملاء. تقدر الشركة المهنية والنزاهة والالتزام بتحقيق نتائج ملموسة. يتم تشجيع أعضاء الفريق على تطوير مهاراتهم، وتقديم الأفكار، والتعاون لتحسين الأداء. توفر Wales بيئة عمل منظمة ذات أهداف واضحة وقيادة داعمة وفرص للنمو الوظيفي، خاصة في مجالات المبيعات والأدوار التي تتعامل مباشرة مع العملاء.<br>وصف الدور الوظيفي: هذه وظيفة بدوام كامل ومقرها في مدينة نصر لوكيل مبيعات هاتفية. سيقوم وكيل المبيعات الهاتفية بالاتصال بالعملاء المحتملين والحاليين عبر الهاتف لعرض المنتجات والخدمات، وشرح الميزات والفوائد، والرد على الاستفسارات. يشمل الدور التعامل مع المكالمات الواردة والصادرة، ومتابعة العملاء المحتملين، وتحديث معلومات العملاء ونتائج المكالمات في النظام. سيعمل وكيل المبيعات الهاتفية على تحقيق وتجاوز أهداف المبيعات، ودعم العملاء في أسئلة الخدمة الأساسية، وتصعيد المشكلات المعقدة عند الضرورة. يتضمن الدور أيضًا التعاون مع الفريق، والمشاركة في تدريبات المنتجات والمبيعات، والالتزام بسياسات الشركة ومعايير الجودة.<br>المؤهلات:<br> <ul><li>مهارات تواصل قوية، بما في ذلك التعبير اللفظي الواضح والاستماع النشط.</li><li>مهارات خدمة العملاء ودعم العملاء للتعامل مع الاستفسارات وحل المشكلات بفعالية.</li><li>مهارات المبيعات، بما في ذلك أساليب البيع المقنع والتفاوض والإغلاق.</li><li>القدرة على المشاركة والاستفادة من التدريب المتعلق بالمنتجات والأنظمة وأساليب البيع.</li><li>إجادة أساسيات الكمبيوتر والخبرة في استخدام برامج إدارة علاقات العملاء (CRM) أو برامج إدارة المكالمات.</li><li>القدرة على العمل في الموقع في مدينة نصر والحفاظ على حضور موثوق.</li><li>عقلية موجهة نحو الأهداف مع القدرة على العمل تحت ضغط الأهداف والوقت.</li><li>تعتبر الخبرة السابقة في المبيعات الهاتفية أو مراكز الاتصال ميزة إضافية، ولكن يتم تشجيع المرشحين المبتدئين المتحمسين أيضًا على التقديم.</li></ul>
مصر - القاهرة
تُعد Xceed مزوداً رائداً لخدمات تعهيد عمليات الأعمال المتعدد اللغات (BPO) في منطقة أوروبا والشرق الأوسط وأفريقيا، وتشغّل أكثر من 10,000 محطة متعددة القنوات معتمدة على الويب. تُدير الشركة اتفاقيات التعهيد لمجموعة من العملاء الحكوميين والتجاريين الرئيسيين عبر 10 لغات، مقدّمة خدمات مثل الدعم الوارد والصادر، عمليات المكتب الخلفي، إدارة البنية التحتية، تعهيد عمليات التوظيف، دعم المكتب المختصر، وتحليل وسائل التواصل الاجتماعي. لدى Xceed مواقع تشغيلية في مصر، المغرب، موريشيوس، الإمارات العربية المتحدة، والسعودية، وتوفّر فرص وظيفية متنوعة في مواقع متعددة. وتُعتبر المنظّمة باستمرار من قبل IAOP، جوائز INSIGHTS Middle East Call Centre & CX Awards، Gulf Sustainability Awards، ICXA، IBXA، وجوائز ESG العالمية للتميّز في التعهيد، وفرص التأثير، والاستدامة، والتنوع والشمول. كما تحافظ Xceed على معايير جودة عالية من خلال شهادات دولية متعددة، بما في ذلك COPC، ISO 9001، ISO 14001، ISO 45001، ISO 22301، وISO/IEC 27001، مما يعكس التزامها بالتميّز التشغيلي ورفاهية الموظفين. وصف الدور موظف مراقبة الجودة – المتحدثين باللغة الإنجليزية هو وظيفة بدوام كامل وموجودة في الموقع في القاهرة. هذه الوظيفة مسؤولة عن رصد وتقييم تفاعلات العملاء (المكالمات، الدردشات، رسائل البريد الإلكتروني) لضمان الالتزام بمعايير الجودة والإجراءات الداخلية ومتطلبات العميل. سيقوم المختص بتحليل اتجاهات الأداء، وتحديد مجالات التحسين، وتقديم ملاحظات واضحة وبناءة لفرق خدمة العملاء والمشرفين. تشمل المهام اليومية إجراء مراجعات منتظمة، وتوثيق النتائج، وإعداد تقارير الجودة، والمساهمة في جلسات التدريب لتعزيز تجربة العملاء والأداء التشغيلي. كما تتضمن الدور تعاوناً مع فرق العمليات، والتدريب، والإدارة لصقل أطر الجودة، دعم جلسات المعايرة، والمساعدة في تنفيذ تحسينات العمليات.<br>متطلب العمل:<br>- خبرة مركز الاتصالات في مجال الاتصالات (فودافون – أورانج – EX WE- فودافون المملكة المتحدة – AT&T - وغيرها.<br>- خبرة كمحلل جودة لمدة 6 أشهر <br>- ممتازة في اللغة الإنجليزية.
مصر - القاهرة
شركة وصف: أل Mumayaz Information Services هي شريك قناة إيتيسالات مميز يعمل في جميع أنحاء دولة الإمارات العربية المتحدة. مع قاعدة استراتيجية في دبي، تركز الشركة على المبيعات وإدارة الحسابات، وتقديم خدمات وحلول الاتصالات لعملاء في جميع إمارات الدولة السبعة. حضورها الإقليمي القوي يمكّن من دعم العملاء بسرعة وتقديم الخدمات بكفاءة. يستفيد أعضاء الفريق من العمل في بيئة ديناميكية قائمة على الأداء مع فرص للنمو في قطاعي الاتصالات والمبيعات. وصف الدور: المسوق التنفيذي عبر الهاتف هو دور بدوام كامل وموجود في القاهرة. يتضمن الدور إجراء مكالمات صادرة إلى العملاء المحتملين والحاليين، وتقديم منتجات وخدمات إيتيسالات، وإغلاق المبيعات بما يتماشى مع أهداف الشركة. من المهام اليومية تصنيف المؤهلات للأعمال، والمتابعة على الاستفسارات، والحفاظ على سجلات دقيقة في نظام إدارة علاقات العملاء CRM، وتقديم معلومات واضحة عن العروض والأسعار وميزات الخدمة. سيتولى المسوق التنفيذي عبر الهاتف التعامل مع أسئلة العملاء، وحل مشاكل الدعم الأساسية، والتنسيق مع الفرق الداخلية لضمان عملية تهيئة سلسة. كما يتطلب الدور الالتزام بمعايير جودة المكالمات، وتحقيق مقاييس الأداء، وتقديم تعليقات لتحسين نصوص المبيعات والعمليات. المؤهلات يجب أن يمتلك المتقدمون مهارات تواصل قوية، بما في ذلك وضوح التحدث بالإنجليزية والعربية والاستماع النشط. يجب أن يمتلك المتقدمون مهارات خدمة العملاء والدعم للعمل على الاستفسارات، وحل المشكلات، والحفاظ على تجربة عميل إيجابية. يجب أن يمتلك المتقدمون مهارات المبيعات وتوليد العملاء المحتملين لتحديد العملاء المحتملين، عرض الحلول، التفاوض، وإغلاق الصفقات. الخبرة ذات الصلة في المبيعات عبر الهاتف، أو عمليات مركز الاتصال، أو خدمات الاتصالات مفيدة. القدرة على العمل مع أنظمة CRM أو إدارة المكالمات، إدارة الوقت بفعالية، وتحقيق أهداف الأداء مطلوبة. مطلوب شهادة الثانوية العامة أو ما يعادلها؛ يُفضل المزيد من التعليم في الأعمال التجارية أو التسويق أو المجالات ذات الصلة.
مصر - القاهرة
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business while better serving their own customers. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International tailors services to meet unique business needs. The company is committed to transparency, flexibility, integrity, and consistently enhancing management and operational standards. Its teams work with passion to provide first-class quality and to exceed client expectations through innovative approaches and advanced technologies.<br>Role Description The English Customer Support Agent – Voice & Non-Voice is a full-time, on-site position based in Cairo, Egypt. In this role, the agent will handle inbound and outbound customer interactions through phone calls, emails, chat, and other communication channels, providing accurate information and assistance. Daily tasks include resolving inquiries, troubleshooting issues, documenting interactions, and ensuring customer satisfaction in line with company policies and service-level agreements. The agent will collaborate with team members and other departments to escalate and follow up on complex cases, while maintaining professional and empathetic communication. The role also involves adhering to performance targets, participating in training, and contributing to the continuous improvement of support processes.<br>Qualifications<br>Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and maintaining Customer Satisfaction. Excellent Communication abilities in English (spoken and written) for handling both voice and non-voice channels. Ability to perform effective Troubleshooting, identify root causes, and provide clear, practical solutions. Previous experience in a call center, BPO, or customer-facing role is preferred. Comfort working in a fast-paced environment, with strong time management and multitasking skills. Proficiency in basic computer applications and CRM or ticketing systems is an advantage. High level of professionalism, patience, and resilience when dealing with diverse customers and scenarios.
مصر - القاهرة
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business while better serving their own customers. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International tailors services to meet unique business needs. The company is committed to transparency, flexibility, integrity, and consistently enhancing management and operational standards. Its teams work with passion to provide first-class quality and to exceed client expectations through innovative approaches and advanced technologies. Role Description The English Customer Support Agent – Voice & Non-Voice is a full-time, on-site position based in Cairo, Egypt. In this role, the agent will handle inbound and outbound customer interactions through phone calls, emails, chat, and other communication channels, providing accurate information and assistance. Daily tasks include resolving inquiries, troubleshooting issues, documenting interactions, and ensuring customer satisfaction in line with company policies and service-level agreements. The agent will collaborate with team members and other departments to escalate and follow up on complex cases, while maintaining professional and empathetic communication. The role also involves adhering to performance targets, participating in training, and contributing to the continuous improvement of support processes. Qualifications Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and maintaining Customer Satisfaction. Excellent Communication abilities in English (spoken and written) for handling both voice and non-voice channels. Ability to perform effective Troubleshooting, identify root causes, and provide clear, practical solutions. Previous experience in a call center, BPO, or customer-facing role is preferred. Comfort working in a fast-paced environment, with strong time management and multitasking skills. Proficiency in basic computer applications and CRM or ticketing systems is an advantage. High level of professionalism, patience, and resilience when dealing with diverse customers and scenarios.
مصر - القاهرة
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business while better serving their own customers. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International tailors services to meet unique business needs. The company is committed to transparency, flexibility, integrity, and consistently enhancing management and operational standards. Its teams work with passion to provide first-class quality and to exceed client expectations through innovative approaches and advanced technologies.<br>Role Description The English Customer Support Agent – Voice & Non-Voice is a full-time, on-site position based in Cairo, Egypt. In this role, the agent will handle inbound and outbound customer interactions through phone calls, emails, chat, and other communication channels, providing accurate information and assistance. Daily tasks include resolving inquiries, troubleshooting issues, documenting interactions, and ensuring customer satisfaction in line with company policies and service-level agreements. The agent will collaborate with team members and other departments to escalate and follow up on complex cases, while maintaining professional and empathetic communication. The role also involves adhering to performance targets, participating in training, and contributing to continuous improvement of support processes.<br>Qualifications<br> Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and maintaining Customer Satisfaction. Excellent Communication abilities in English (spoken and written) for handling both voice and non-voice channels. Ability to perform effective Troubleshooting, identify root causes, and provide clear, practical solutions. Previous experience in a call center, BPO, or customer-facing role is preferred. Comfort working in a fast-paced environment, with strong time management and multitasking skills. Proficiency in basic computer applications and CRM or ticketing systems is an advantage. High level of professionalism, patience, and resilience when dealing with diverse customers and scenarios. High school diploma or equivalent required; a college degree in a related field is beneficial.
مصر - القاهرة
Company Description 4level1 provides comprehensive English language programs tailored for adults and young adults, aligned with international CEFR standards. The organization focuses on developing practical communication skills across all language areas, helping learners build confidence in real-world academic, professional, and social contexts. Courses are delivered both online and in face-to-face formats to accommodate diverse learning needs. 4level1 teaches students across the Middle East remotely and offers in-person classes in Riyadh, creating a dynamic, multicultural learning environment. Team members contribute directly to learners’ success by supporting high-quality, outcome-oriented education. Role Description The Telesales Specialist is a full-time, on-site role based in Qesm El Maadi. This role involves engaging prospective learners and guardians via phone, explaining program offerings, and matching them with suitable courses. Daily tasks include making outbound calls, handling inbound inquiries, following up on leads, and maintaining accurate records in CRM or sales tracking systems. The Telesales Specialist collaborates with customer service and training teams to ensure a smooth enrollment process, address questions, and support retention initiatives. The role also includes meeting sales targets, providing clear information about course schedules and pricing, and gathering feedback to help improve services. Qualifications Strong customer-facing skills, including Customer Service and Customer Support abilities. Effective Communication skills, both spoken and written, with the ability to explain programs clearly and persuasively. Proven Sales capabilities, including experience with telesales, lead qualification, and closing enrollments. Experience in Training or education-related roles, or the ability to understand and present educational offerings confidently. Previous experience in call center, telesales, or customer contact environments is preferred. Comfort using CRM systems, spreadsheets, and other digital tools to track leads and performance. Ability to work in a fast-paced environment, meet targets, and manage time effectively. Proficiency in English; additional language skills relevant to the Middle East region are an advantage. High school diploma or equivalent required; further education in business, marketing, or languages is beneficial.
مصر - القاهرة
<p>عزّز مسيرتك المهنية كـتنفيذي تطوير أعمال مع فريقنا المتنامي! هل أنت مستعد لرفع مسيرتك إلى آفاق جديدة مع قائد عالمي في خدمات الترجمة والتوطين؟ لا تبحث بعيداً عن مجموعة المستقبل! منذ عام 1994، ونحن في مقدمة سوق التوطين، بحضور عالمي يمتد عبر أمريكا الشمالية واللاتينية وآسيا وأوروبا ومنطقة الشرق الأوسط وأفريقيا. الآن، نحن في طور البحث عن أفراد متحمسين للانضمام إلى فريقنا الديناميكي كتنفيذيي تطوير الأعمال.</p><p>لماذا مجموعة المستقبل؟ في مجموعة المستقبل، لا نكتفِ بمواكبة الترندات، بل نحددها. كناشطين رائدين في الصناعة، نقدم فرصاً لا تضاهى للنمو والابتكار والنجاح. عندما تنضمون إلى فريقنا، تصبحون جزءاً من عائلة عالمية ملتزمة بالتميز وتدفعها رؤية مشتركة لشكل مستقبل الاتصالات.</p><p>ما ستقوم به: كتنفيذي تطوير أعمال، ستكون القوة الدافعة وراء جهودنا البيعية، مسؤولاً عن تحديد العملاء المحتملين الجدد، ورعاية العلاقات، وإغلاق الصفقات. من إجراء بحوث السوق إلى تقديم عروض تقديمية جذابة، ستلعب دوراً محورياً في توسيع قاعدة عملائنا وتحقيق نمو الإيرادات.</p><p>المسؤوليات الرئيسية:</p><ul><li>السعي بنشاط وراء فرص بيع جديدة من خلال قنوات متعددة، بما في ذلك الاتصال البارد، والت networking، والوسائط الاجتماعية.</li><li>إجراء بحوث سوقية معمقة لتحديد العملاء المحتملين وتقييم احتياجاتهم.</li><li>تنمية علاقات إيجابية مع العملاء، والاستماع بعناية إلى متطلباتهم وتقديم حلول مخصصة.</li><li>تنظيم وعقد اجتماعات مع العملاء، مع عرض قيمة خدمات مجموعة المستقبل من خلال عروض تقديمية مقنعة.</li><li>التفاوض وإتمام الصفقات، مع ضمان رضا العملاء ومعالجة أي مخاوف أو اعتراضات على طول الطريق.</li><li>البقاء على اطلاع باتجاهات الصناعة ونشاطات المنافسين، وتحديد فرص تحسين الخدمة والابتكار.</li><li>التعاون عن كثب مع الفرق الداخلية لجمع التغذية الراجعة، ومشاركة الرؤى، وتحقيق التحسين المستمر.</li><li>الحفاظ على تقارير ومراجعات منتظمة لمتابعة أداء المبيعات والتقدم نحو الأهداف.</li></ul><p>ما ستجلبه إلى الطاولة:</p><ul><li>إتقان من الإنجليزية إلى طلاقة، مع قدرة تواصل وإقناع عالية.</li><li>حد أدنى عام واحد من خبرة في مبيعات B2B، أو مزيج من خبرة B2B وخدمة عملاء مركز اتصال باللغة الإنجليزية.</li><li>خبرة سابقة في صناعة التوطين إضافة مميزة، لكنها ليست مطلباً ضرورياً.</li><li>شخصية جريئة مع قدرة طبيعية على التفاعل والتواصل مع الآخرين.</li><li>مهارات عرض قوية، مع القدرة على توضيح الأفكار المعقدة بشكل واضح وجذاب.</li></ul><p>انضموا إلينا في تشكيل مستقبل الاتصالات! إذا كنتم مستعدين لبدء رحلة مثيرة من النمو والفرص، نود سماعكم! في مجموعة المستقبل، طاقتك لا تعرف حدود، قدِّموا الآن ودعونا نكتب الفصل التالي من النجاح معاً. لا تفوتوا هذه الفرصة الرائعة، اغتنموا اللحظة وافتحوا مستقبلَكم مع مجموعة المستقبل!</p><p><strong>المرشح المطلوب</strong></p><ul><li>إتقان من الإنجليزية إلى طلاقة، مع قدرة تواصل وإقناع عالية.</li><li>حد أدنى عام واحد من خبرة في مبيعات B2B، أو مزيج من خبرة B2B وخدمة عملاء مركز اتصال باللغة الإنجليزية.</li><li>خبرة سابقة في صناعة التوطين إضافة مميزة، لكنها ليست مطلباً ضرورياً.</li><li>شخصية جريئة مع قدرة طبيعية على التفاعل والتواصل مع الآخرين.</li><li>مهارات عرض قوية، مع القدرة على توضيح الأفكار المعقدة بشكل واضح وجذاب.</li></ul>
مصر - القاهرة
About the Company J&T Express is a leading global logistics and express delivery company, committed to providing fast, reliable, and technology-driven shipping solutions. With a strong presence across multiple countries, we continue to expand our operations by investing in talented people, innovation, and operational excellence. About the Role We are looking for a Training Specialist to support employee development across our logistics operations. The ideal candidate will be responsible for delivering onboarding and refresher training programs, managing learning platforms, tracking training performance, and ensuring employees are equipped with the knowledge and skills needed to succeed. Responsibilities:Deliver onboarding training for new hires and refresher training for existing employees. Manage the Learning Management System (LMS), including training materials, quizzes, and assessments. Track training completion, assessment results, and employee performance. Coordinate with department managers to identify training needs. Prepare training reports and maintain training records. Support continuous learning initiatives and ensure compliance with company standards. Qualifications:Bachelor's degree in Business Administration, Human Resources, Education, or a related field. Required Skills1–3 years of experience as a Trainer or Learning & Development Specialist. Experience in Customer Service, Call Center, Logistics, or Shipping industries. Hands-on experience with Learning Management Systems (LMS). Strong Microsoft Excel and reporting skills. Excellent presentation and communication skills. Strong organizational skills and attention to detail. Preferred Skills TOT (Training of Trainers) Certificate. Experience with CRM or Logistics Management Systems. Experience designing training materials and assessments. Good command of English. Males Only
مصر - القاهرة
About 51Talk Join 51Talk, a global EdTech company with over 15 years of experience and a presence in 50+ countries.<br>About the Role We're looking for an experienced Sales Team Leader to lead our outbound sales team in Maadi. This role is ideal for someone with a strong background in sales, telesales, or call center sales and a passion for coaching teams and driving results.<br>The selected candidate will start with a 3-month probation period as a Senior Sales Representative to gain hands-on experience with our products and sales process. Upon meeting the required performance targets, they will transition into the Sales Team Leader role.<br>What You'll DoAchieve individual sales targets through outbound sales calls. Recruit, coach, and develop a high-performing sales team. Monitor team performance, KPIs, and CRM activities. Provide ongoing coaching and performance feedback. Support the team in achieving sales targets and improving conversion rates. Promote a culture of accountability and continuous improvement.<br>Requirements Bachelor's Degree. Minimum 3 years of Sales or Telesales experience. At least 1 year of experience as a Team Leader or Supervisor. Proven track record of meeting or exceeding sales targets. Experience coaching and developing sales representatives. Comfortable communicating in English with non-Arabic-speaking managers. Experience using CRM systems. Willing to work full-time on-site in Maadi.<br>Location: On-site – Maadi Working Hours:Sunday – Thursday: 12:00 PM – 9:00 PM (1 hour & 15-minute break) Saturday: 12:00 PM – 4:00 PM
مصر - Al Jizah
Company Description Proleaders Company - شركة نخبة القادة delivers innovative and effective training solutions for organizations and individuals, with a focus on empowering learners and developing their skills for the job market. The company offers tailored training programs that support participants in achieving their professional and educational goals. A team of experienced professional trainers provides interactive, engaging learning experiences across diverse training fields. Proleaders delivers language, administrative, and technical programs using modern educational methods and practical applications to ensure tangible outcomes. The company is committed to continuous improvement, high-quality training, and meeting client needs in a professional and inspiring manner.<br>Role Description The Telesales Executive is a full-time, on-site role based in Giza. The role involves making outbound calls to potential and existing clients to promote the company’s training programs, explain offerings, and respond to inquiries. The Telesales Executive will qualify leads, follow up on prospects, and maintain accurate records of interactions and sales activities in the CRM or related systems. Daily tasks include handling incoming calls, providing professional customer support, and collaborating with the sales and training teams to meet enrollment and revenue targets. The role also requires meeting individual and team performance goals, preparing basic reports on call outcomes, and contributing to a positive, customer-focused work environment.<br>Qualifications<br> Candidates should possess strong Communication skills, including clear verbal expression and active listening. Candidates should possess solid Customer Service and Customer Support skills to handle inquiries and resolve issues professionally. Candidates should possess effective Sales and Lead Generation skills to identify prospects, build relationships, and close enrollments. Relevant experience in telesales, call centers, or training services is preferred. Ability to work on-site in Giza, manage time efficiently, and meet performance targets. Basic computer proficiency and familiarity with CRM or call management tools are beneficial. High school diploma or equivalent required; further education in business, marketing, or related fields is an advantage.
مصر - القاهرة
<p>تبحث Source Practice عن موظفين خبرة في التحصيل الذكور للانضمام إلى فريقنا.</p><p><strong>الموقع</strong>: التجمع الخامس، القاهرة الجديدة</p><p><strong>النوبة</strong>: ثابتة طوال الليل | 7:00 م - 4:00 ص</p><p><strong>المسؤوليات الوظيفية:</strong></p><ul><li><p>التواصل مع المرضى/التأمين لتحصيل الأرصدة المتبقية</p></li><li><p>التعامل مع مكالمات التحصيل الواردة والصادرة</p></li><li><p>التفاوض على خطط الدفع وحل مشاكل الحسابات</p></li><li><p>تحقيق أهداف التحصيل اليومية والشهرية</p></li><li><p>الحفاظ على سجلات دقيقة في النظام</p></li></ul><p><strong>الفوائد:</strong></p><ul><li><p>راتب تنافسي.</p></li><li><p>عمولات مغرية.</p></li><li><p>بدل ليلي.</p></li><li><p>تأمين صحي.</p></li><li><p>النمو المهني والترقيات.</p></li><li><p>بيئة عمل مهنية.</p></li></ul><p></p><p><strong>المتطلبات</strong></p><p><strong>متطلبات الوظيفة:</strong></p><p>- ذكور فقط - مصريون</p><p>- خبرة 1-2 سنوات على الأقل في التحصيل في مركز اتصال</p><p>- مهارات تواصل إنجليزية ممتازة - الحديث والاستماع</p><p>- مهارات تفاوض وإقناع قوية</p><p>- التوجّه نحو الهدف والقدرة على العمل تحت الضغط</p><p>- القدرة على العمل في وردية الليل الثابتة: 7 م - 4 ص</p>
Five Max Digital Marketing LLC
مصر - القاهرة
<p>5 ماكس للتسويق الرقمي</p><p>نحن نُوظِّف | ممثلات خدمات العملاء</p><p>انضم إلى 5 ماكس للتسويق الرقمي وكن جزءًا من فريق ديناميكي مكرس لتقديم تجارب عملاء استثنائية.</p><p>الوظائف الشاغرة</p><p>* ممثل خدمة عملاء ألماني (الألمانية B2+ و الإنجليزية B2+)</p><p>* ممثل خدمة عملاء فرنسي (الفرنسية B2+ و الإنجليزية B2+)</p><p>* ممثل خدمة عملاء إسباني (الإسبانية B2+ و الإنجليزية B2+)</p><p>* ممثل خدمة عملاء إنجليزي (الإنجليزية B2+)</p><p> الموقع: مدينة نصر، القاهرة</p><p><strong>المتطلبات</strong></p><p></p><p>المتطلبات</p><p>* خبرة لا تقل عن سنة في خدمة العملاء أو مركز الاتصال.</p><p>* الألمانية أو الفرنسية أو الإسبانية: CEFR B2 أو أعلى، مع الإنجليزية CEFR B2 أو أعلى.</p><p>* خدمة عملاء باللغة الإنجليزية: الإنجليزية CEFR B2 أو أعلى.</p><p>* مهارات اتصال وتفاعل اجتماعي استثنائية.</p><p>* قدرة على العمل في بيئة سريعة الإيقاع.</p>