وظائف فني مسابح في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><p>* Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction.</p><br><p>* Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p><br><p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter</p><br><p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p><br><p>* Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p><br><p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</p><br><p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p><br><p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p><br><p>* Work in coordination with all departments and ensure the flow of necessary information.</p><br><p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p><br><p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p><br><p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p><br><p>* Walk agency representatives and potential guests around the facility.</p><br><p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p><br><p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</p><br><p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Front Office Manager/Supervisor about the atmosphere.</p><br><p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p><br><p>* Support hotel sales. Is authorised to sell charged services.</p><br><p>* Take part in the Emergency Response Teams.</p><br><p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p><br><p>* Respond to guest inquiry forms and all written suggestions, complaints etc.</p><br><p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Front Office Manager/Guest Relations Manager/Duty Manager.</p><br><p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p><br><p>* Take part in training programmes and departmental internal communication meetings.</p><br><p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p><br><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><br><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><br><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><br><p>* Carry out all responsibilities related to the quality management and food safety Systems implemented at the facilities.</p><br><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br><br>Qualifications<br><br><p>Education: At least a high school or vocational diploma.</p><br><p>* Experience: At least 2 years of experience in the industry.</p><br><p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p><br><p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p><br><p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><br><p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p><br> </div>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <ul> <li>Identify training requirements for Food Safety System and support planning, realize trainings.</li> <li>Support process owners in order to identify and prepare required documents and quality records within Food Safety System requirements.</li> <li>Monitor efficiency of Food Safety System documents within implementation and report to his/her department.</li> <li>Within Food Safety System provide that: <ul> <li>Lead periodic control, monitoring and validation processes according to related plan and procedures.</li> <li>Lead monitoring and related control processes in order to lead the system in every point which affects food safety such as receiving area for foods and beverages, transportation, stores, preparation areas, buffets etc.</li> <li>Routine control process of issues regarding all cleaning, personal hygiene, personnel opportunities etc.</li> <li>Take samples from foods, drinking water, potable water, surfaces which are touching with foods, personnel hands, raw materials for microbiological and/or in case of necessary other laboratory analysis. Comment on analysis results appropriately.</li> <li>Routine check of personnel hands and surfaces which touch foods with practical swabs.</li> <li>Realize following representative samples from kitchens.</li> <li>Give trainings to spot and grouped personnel.</li> <li>Follow legal regulations and standards related with Food Safety System.</li> <li>Check nonconforming products which appear within Food Safety System and report.</li> <li>Lead continuance of process in case of any emergency case, recall etc. within related procedures, follow, monitor the results, comment and report, and monitor efficiency of planned actions. Interfere to the process in case of necessary situations.</li> </ul> </li> <li>Meet guests directly in case of any necessary guest complaint related to Food Safety.</li> <li>Check the compatibility between Standards of Tour Operations Federation and current Food Safety Management System; provide taking necessary actions and information flow between each process owner.</li> <li>Help lead relationships with auditors who are coming from tour operators or during external food safety audits.</li> <li>Be available at the facility during the audits which are realized by tour operators.</li> <li>Follow the actions which should be taken for audit results of external Food Safety System audits and Tour Operators.</li> <li>Assess recommendations and inform the staff about Food Safety Management System. Study with the department managers in order to improve the system and give necessary required information, make suggestions to establish substructure of the system, assist for continuous improvement of the system.</li> <li>Support to make ready reports and statistical data related to Food Safety.</li> <li>Implement the duties which are given by manager.</li> <li>Refer to Quality Manager for leading all works, work together by getting across and provide fully and effective information flows to the group of quality system management.</li> <li>Report diagnosis after finalizing works and analysis by making into statistical data to related departments and Quality Manager.</li> <li>Work with the facility doctor in coordination. Provide necessary actions by monitoring sickness of facility guests which is coming from foods.</li> <li>Attend seminars, make searches in order to increase his/her knowledge and experience. Improve continuously. Follow occupational publications and trends.</li> <li>Work and work with someone in order to improve facility image, stuck in guests’ mind and provide guest satisfaction and faith.</li> <li>Responsible to Quality Manager.</li> <li>Responsible for working all kitchens and stewarding department in accordance with hygiene rules.</li> <li>Cooperate with all chefs of kitchen and stewarding departments.</li> <li>Support his/her manager by making manager’s works easy and providing continuous improvement.</li> <li>Look after all operational equipment and materials and care.</li> <li>Provide appearance of uniforms, daily hygiene and personal hygiene according to standards all the time.</li> <li>Move according to hygiene rules; follow technical problems and cleanings in responsible areas.</li> <li>Have all information about hotel services and qualities such as areas, activities etc.</li> <li>Inform department manager in case of any accident, problem, and suspicious situation.</li> <li>Predict that all activities and to be purchased all equipment and belongings may create disease for the environment, join all activities which are organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. Provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li> <li>Implement necessary warnings and departmental trainings in order to save energy inside the facility. Carry on implementing decisions which were taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.</li> <li>Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</li> <li>Provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling and reducing chemical dirtiness.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: 4-year bachelor's degree from veterinary or equal faculty.</li> <li>Experience: At least 2 years of work experience.</li> <li>Foreign language: Sufficient level of English to communicate effectively with guests and employees.</li> <li>Courses and training: Have theoretical training or experience in rules and legislation within job.</li> <li>Computer literacy: MS Office applications.</li> <li>Skills: Good representation, good communication skills, ability to create systems, interrogative, leadership, problem-solving in times of crisis, excess stress and complex issues, analytical, good interpersonal skills, ability to establish open communication, delegation, problem-solving.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <ul> <li>Identify training requirements for Food Safety System and support planning and realization of trainings.</li> <li>Support process owners in order to identify and prepare required documents and quality records within Food Safety System requirements.</li> <li>Monitor efficiency of Food Safety System documents within implementation and report to his/her department.</li> <li>Within Food Safety System provide that: <ul> <li>Lead periodic control, monitoring, and validation processes according to related plan and procedures.</li> <li>Lead monitoring and related control processes in order to lead the system in every point which affects food safety such as receiving area for foods and beverages, transportation, stores, preparation areas, buffets, etc.</li> <li>Routine control process of issues regarding all cleaning, personal hygiene, personnel opportunities, etc.</li> <li>Take samples from foods, drinking water, potable water, surfaces which are in contact with foods, personnel hands, raw materials for microbiological and/or, in case of necessity, other laboratory analysis. Comment on analysis results appropriately.</li> <li>Routine check of personnel hands and surfaces which touch foods with practical swabs.</li> <li>Realize following representative samples from kitchens.</li> <li>Give trainings to spot and grouped personnel.</li> <li>Follow legal regulations and standards related to Food Safety System.</li> <li>Check nonconforming products which appear within Food Safety System and report.</li> <li>Lead continuance of process in case of any emergency case, recall, etc., within related procedures; follow, monitor the results, comment and report, and monitor efficiency of planned actions. Interfere in the process in necessary situations.</li> </ul> </li> <li>Meet guests directly in case of any necessary guest complaint related to Food Safety.</li> <li>Check the compatibility between Standards of Tour Operations Federation and current Food Safety Management System; provide necessary actions and information flow between each process owner.</li> <li>Help lead relationships with auditors who come from tour operators or during external food safety audits.</li> <li>Be available at the facility during audits realized by tour operators.</li> <li>Follow the actions which should be taken for audit results of external Food Safety System audits and Tour Operators.</li> <li>Assess recommendations and inform the staff about Food Safety Management System. Study with the department managers in order to improve the system and give necessary required information, make suggestions to establish the substructure of the system, assist continuous improvement of the system.</li> <li>Support preparation of reports and statistical data related to Food Safety.</li> <li>Implement duties assigned by manager.</li> <li>Refer to Quality Manager for leading all works, work together by communicating effectively and provide full and effective information flows to the group of quality system management.</li> <li>Report diagnosis after finalizing works and analysis by making statistical data to related departments and Quality Manager.</li> <li>Work with the facility doctor in coordination. Provide necessary actions by monitoring sickness of facility guests which is related to foods.</li> <li>Attend seminars, conduct research to increase knowledge and experience. Continuously improve. Follow occupational publications and trends.</li> <li>Work to improve facility image, remain memorable in guests’ minds, and provide guest satisfaction and loyalty.</li> <li>Responsible to Quality Manager.</li> <li>Responsible for working with all kitchens and stewarding departments in accordance with hygiene rules.</li> <li>Cooperate with all chefs of kitchen and stewarding departments.</li> <li>Support manager by facilitating manager’s work and providing continuous improvement.</li> <li>Look after all operational equipment and materials and care for them.</li> <li>Ensure appearance of uniforms, daily hygiene, and personal hygiene according to standards at all times.</li> <li>Move according to hygiene rules; follow technical problems and cleanings in responsible areas.</li> <li>Have full information about hotel services and qualities such as areas, activities, etc.</li> <li>Inform department manager in case of any accident, problem, or suspicious situation.</li> <li>Predict that all activities and purchased equipment and belongings may create disease for the environment; participate in all activities organized to protect biological diversity and share responsibilities. Share individual responsibilities to increase environmental knowledge and carry out necessary trainings. Provide minimum consumption of currently used items and equipment (paper, printed materials, etc.).</li> <li>Implement necessary warnings and departmental trainings to save energy inside the facility. Carry on implementing decisions taken for saving energy. Predict effects on environment and energy efficiency on purchased equipment.</li> <li>Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment, and lead staff accordingly.</li> <li>Provide safe carrying, storing, and use of chemicals in accordance with laws, controlling and reducing chemical pollution.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: 4-year bachelor's degree from veterinary or equivalent faculty.</li> <li>Experience: At least 2 years of work experience.</li> <li>Foreign language: Sufficient level of English to communicate effectively with guests and employees.</li> <li>Courses and training: Have theoretical training or experience in rules and legislation within the job.</li> <li>Computer literacy: MS Office applications.</li> <li>Skills: Good representation, good communication skills, ability to create systems, inquisitive, leadership, problem-solving in times of crisis, handling excess stress and complex issues, analytical, good interpersonal skills, ability to establish open communication, delegation, and problem-solving.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><p>* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p><br><p>*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p><br><p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</p><br><p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p><br><p>* Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p><br><p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</p><br><p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p><br><p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p><br><p>* Work in coordination with all departments and ensure the flow of necessary information.</p><br><p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p><br><p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p><br><p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p><br><p>* Walk agency representatives and potential guests around the facility.</p><br><p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p><br><p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</p><br><p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p><br><p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p><br><p>* Support hotel sales. Is authorised to sell charged services.</p><br><p>* Take part in the Emergency Response Teams.</p><br><p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p><br><p>* Respond to guest inquiry forms and all written suggestions, complaints etc</p><br><p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p><br><p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p><br><p>* Take part in training programmes and departmental internal communication meetings.</p><br><p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p><br><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><br><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><br><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><br><p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><br><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br><br>Qualifications<br><br><p>* Education: At least a high school diploma.</p><br><p>* Experience: At least 2 years of experience in the industry.</p><br><p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p><br><p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p><br><p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><br><p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues. A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience. Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><p>Job Description * Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. *Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. * Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. * Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. * Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. * Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. * Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. * Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. * Work in coordination with all departments and ensure the flow of necessary information. * Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. * Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. * Follow the VIP procedures and greet VIP guests and bid them farewell. * Walk agency representatives and potential guests around the facility. * Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. * Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. * Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. * Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. * Support hotel sales. Is authorised to sell charged services. * Take part in the Emergency Response Teams. * Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail. * Respond to guest inquiry forms and all written suggestions, complaints etc * Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. * Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. * Take part in training programmes and departmental internal communication meetings. * Due to being in direct contact with guests, must always look clean, neat and fresh. * To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). * To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. * To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. * Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. * Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Contributes advanced knowledge and skill in Management Information Services (MIS) technology and general hospitality business knowledge to support cluster and technology objectives. This position is responsible for assisting hotel management with MIS technology planning, decision-making, implementation, and maintenance. The position may direct the work of hotel or technicians and interfaces with vendors, owners, executive committee and hotel staff.</p><p>Managing MIS Technology Projects</p><p>Creates and maintains MIS technology plans. Coordinates and implements communications for all new MIS applications/system installations and problem resolution. Provides project support for new MIS roll-outs/implementations. Leads project work as needed. Provides end-user support to hotel staff and business center. Writes proposals, analyses, projects, or cost-models. Provides timely, accurate, and detailed status reports as requested.</p><p>Providing MIS Technical Systems Support and Consultation</p><p>Evaluates and makes recommendations regarding technology/asset life-cycles. Foresees, identifies and ensures resolution of MIS system(s) performance problems. Certifies software applications for use at properties. Consults with properties on all aspects of information technology. Executes property disaster recovery and business continuity as it relates to technology. Responsible for property compliance with appropriate company Policy and Information Security Manual and takes action to address deficiencies. Determines solutions and implements per cluster SOPs. Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management. Reviews vendor proposals and selects appropriate vendor for local technologies/hardware. Ensures compliance to technology-related vendor contracts. Ensures properties are securing and maintaining technology assets accordance with company policies and standards. Uses knowledge to solve support issues and train/develop junior employees. Manages information technology security compliance and ensures proper implementation of security measures Manages reporting and compliance efforts for assigned area. Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance. Ensures that adequate bandwidth exists and that circuits are secured. Communicates and ensures implementation of information technology standards and best practices Provides exceptional customer service.</p><p>Forecasting and Complying within Budgets</p><p>Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support/needs requirements. Possesses in-depth understanding of the financial dynamics of property operations and applies knowledge/judgment to assist management in achieving technology-related goals. Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges. Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.</p><p>Managing and Conducting Human Resource Activities</p><p>Maintains direct responsibility for area system managers and to their teams. Provides work direction to property-based systems technicians and managers. Responsible for hiring, training, development, compensation, performance management of direct reports and team. Additionally, provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs). Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience</h2><p>2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area. OR 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Müller's Solutions is looking for a passionate <strong>ServiceNow Business Analyst</strong> to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.<br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.</li><li>Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.</li><li>Translate business requirements into functional specifications for the technical team.</li><li>Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.</li><li>Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.</li><li>Provide support and training to users to promote understanding of ServiceNow functionalities.</li><li>Monitor and analyze metrics to recommend improvements and enhancements to existing processes.</li></ul><br><strong>Requirements</strong><br><strong>Requirements:</strong><br><ul><li>Bachelor's degree in Business Administration, Information Technology, or related field.</li><li>Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.</li><li>Strong understanding of ServiceNow functionality and its applications within business processes.</li><li>Excellent analytical skills with a focus on identifying and addressing business needs.</li><li>Proficient with process mapping tools and techniques.</li><li>Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.</li><li>Ability to work collaboratively and manage multiple priorities in a fast-paced environment.</li><li>Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.</li></ul><br><strong>Benefits</strong><br>Why Join Us:<br>Opportunity to work with a talented and passionate team.<br>Competitive salary and benefits package.<br>Exciting projects and innovative work environment.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>·</span></span><span><span>Analyze Test specifications and monitors test implementation during production stages till the final product stage.</span></span></p><br><p><span><span>·</span></span><span><span>Getting approval from QC Manager for order fixing form (OFF) to start the Manufacturing process.</span></span></p><br><p><span><span>·</span></span><span><span>Follow up the order cycle with the designated department till it reaches the planning department to get information such as machine loading, delivery time, machine time/man hour.</span></span></p><br><p><span><span>·</span></span><span><span>Request Quality control procedure and test report from QA department.</span></span></p><br><p><span><span>·</span></span><span><span>Follow up order cycle with production department and manage quality control according to quality control procedures.</span></span></p><br><p><span><span>·</span></span><span><span>Coordinate with warehouse department to allocate the final product in the specified quality area to ensure it is not being transferred or shipped to any clients at this stage.</span></span></p><br><p><span><span>·</span></span><span><span>Communicate with Technical Department to agree on the packing required to ship this transformer.</span></span></p><br><p><span><span>·</span></span><span><span>Send technical specifications to Packaging department in the production warehouse for execution.</span></span></p><br><p><span><span>·</span></span><span><span>Send technical documents to the testing lab to start the testing process including drawings, technical datasheet and shipment details.</span></span></p><br><p><span><span>·</span></span><span><span>Follow up on test results to obtain the required certificate.</span></span></p><br><p><span><span>·</span></span><span><span>Send shipment request to shipping department to launch the shipment process to the final destination in case of exporting.</span></span></p><br><br><br><p><span><span>Update project plan with all actual project stages and saved on the project’ technical file.</span></span></p><br> <p><span><span>·</span></span><span><span>Bachelors of engineering “Mechanical or Mining and Metallurgy.</span></span></p><br><p><span><span>·</span></span><span><span>Should have experience in steel Fabrication.</span></span></p><br><p><span><span>·</span></span><span><span>Report writing and business and technical correspondence.</span></span></p><br><p><span><span>·</span></span><span><span>Interpretation of International and National standards/codes used for complying quality requirement.</span></span></p><br><br><br><p><span><span>Good communication skill.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description Design and govern the technical architecture for D365 ERP and connected enterprise systems, ensuring scalable, secure, and maintainable technical solutions across integrations, customizations, and platform configurations.<br> Own the technical architecture for D365 F&amp;O, Commerce, and connected systems.<br> Design integration architecture between D365 and POS, WMS, e-commerce, and third-party platforms.<br> Define technical standards for D365 customizations, extensions, and data management.<br> Review and approve technical specifications and code from D365 developers.<br> Ensure development follows Microsoft best practices (X++, C#, Power Platform).<br> Lead technical design reviews, code reviews, and performance testing.<br> Oversee D365 environment management: DEV, TEST, UAT, and PROD.<br> Manage LCS (Lifecycle Services) and Azure DevOps for D365 release management.<br> Govern D365 upgrades, patching, and quality updates.<br> Requirements Bachelor's degree in Computer Science or IT.<br> Microsoft Certified: D365 Finance &amp; Operations Developer (MB-500).<br> Azure Developer/Architect certification is preferred.<br> 7–9 years of experience in D365/AX technical development, including 3+ years as a Technical Architect.<br> Proven experience is required.<br> Strong knowledge of D365 F&amp;O technical architecture, X++, C#, and Power Platform.<br> Experience with D365 integrations using OData, REST APIs, Azure Service Bus, and Data Integrator.<br> Hands-on experience with LCS and Azure DevOps for D365 ALM.<br> Knowledge of Azure cloud services and D365 cloud topology.<br> Experience in performance optimization and security design.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Oversee all engineering operations including mechanical, electrical, plumbing, HVAC, and energy systems. Develop and manage preventive maintenance schedules to maximize equipment lifespan and minimize downtime. Supervising the upkeep of the property, ensuring guest comfort and safety are always prioritized. Plan and oversee capital projects, renovations, and technical upgrades. Ensure compliance with health, safety, fire, and environmental regulations. Monitor and control departmental budgets, energy consumption, and operating costs. Lead and mentor the engineering team, fostering technical growth and accountability. Collaborate with other departments to support seamless guest experiences. Maintain accurate records of maintenance activities, inspections, and compliance checks. Partner with suppliers and contractors to ensure quality service and cost-effective solutions. Implement innovative energy-saving and sustainable engineering solutions. Introduce digital tools and systems to improve maintenance tracking and efficiency. Explore and apply new technologies that enhance operational performance. Mentor and develop your team to deliver consistent technical excellence and reliability.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in engineering (Mechanical, Electrical, or Civil preferred). Minimum 7+ years of engineering/maintenance experience, with at least 3 in a leadership role within hospitality or related industries. Strong knowledge of MEP systems, HVAC, renewable energy, and preventative maintenance programs. Familiarity with local regulatory requirements for building and safety compliance. Budgeting, project management, and cost control experience. Hands-on leader with problem-solving skills, attention to detail, and commitment to sustainability. Fluent in English and Arabic.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Müller's Solutions is looking for a passionate <strong>ServiceNow Business Analyst</strong> to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.<br><strong>Key Responsibilities:</strong><br><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.</li><li>Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.</li><li>Translate business requirements into functional specifications for the technical team.</li><li>Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.</li><li>Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.</li><li>Provide support and training to users to promote understanding of ServiceNow functionalities.</li><li>Monitor and analyze metrics to recommend improvements and enhancements to existing processes.</li></ul><br><strong>Requirements</strong><br><strong>Requirements:</strong><br><ul><li>Bachelor's degree in Business Administration, Information Technology, or related field.</li><li>Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.</li><li>Strong understanding of ServiceNow functionality and its applications within business processes.</li><li>Excellent analytical skills with a focus on identifying and addressing business needs.</li><li>Proficient with process mapping tools and techniques.</li><li>Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.</li><li>Ability to work collaboratively and manage multiple priorities in a fast-paced environment.</li><li>Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.</li></ul><br><strong>Benefits</strong><br>Why Join Us:<br>Opportunity to work with a talented and passionate team.<br>Competitive salary and benefits package.<br>Exciting projects and innovative work environment.<br> </div>

Company Description Al Ahram Real Estate الأهرام العقارية is a leading real estate investment and development company based in New Cairo, with a strong presence in the Fifth Settlement and Beit El Watan areas. Since 2002, the company has built extensive experience in general contracting and construction, enabling it to offer high-quality residential properties that meet diverse client needs. Al Ahram focuses on providing premium apartments and real estate options in distinguished neighborhoods, emphasizing transparency and simplicity in its dealings with clients. The company is committed to building long-term relationships by understanding customer requirements and delivering tailored, reliable property solutions. Applicants can expect to join an organization that values professionalism, client-centric service, and sustainable growth in the real estate market. Role Description The Technical Support Specialist is a full-time, on-site role based in New Cairo, responsible for providing technical assistance to internal teams and customers. Day-to-day tasks include diagnosing and resolving hardware, software, and network issues, responding to support tickets and inquiries, and guiding users through step-by-step solutions. The specialist will monitor system performance, escalate complex problems to relevant IT or vendor teams, and document troubleshooting procedures and resolutions. The role also involves maintaining up-to-date records of incidents, contributing to knowledge bases, and collaborating with other departments to ensure stable operations. A key focus of this position is supporting customer-facing systems used in property sales and management, ensuring minimal downtime and high levels of user satisfaction. Qualifications Candidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and network environments. Candidates should possess solid Analytical Skills to diagnose issues, identify root causes, and recommend effective solutions. Candidates should possess Customer Support and Customer Satisfaction skills to communicate clearly, manage expectations, and provide a positive user experience. Relevant experience in IT helpdesk or technical support roles, preferably in real estate or service-oriented sectors. Knowledge of common operating systems, office productivity tools, and basic networking concepts. Ability to document procedures, maintain accurate records, and contribute to technical knowledge bases. Strong interpersonal and communication skills, with the ability to work collaboratively in an on-site team environment. Associate or bachelor’s degree in Information Technology, Computer Science, or a related field is preferred, or equivalent practical experience. Proficiency in English and Arabic, both written and spoken, is an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p>Job Purpose</p><br><p>Provide effective and efficient 1st level of support to all CIB Staff/GTS clients to resolve the reported challenges in order to enable different business areas proceeding with their daily work smoothly.</p><br><p>Description</p><br><p>Service Desk Handling</p><br><p>1. Provide single point of contact for CIB end users/GTS clients regarding IT incidents and requests through phone calls, online tickets, to resolve and offer technical support for related IT issues.</p><br><p>2. Receive, log all interaction/ incidents and manage calls from CIB end users/GTS clients via phone, email, and online tickets, and deliver proactive actions to maintain high level of customer satisfaction.</p><br><p>3. Take ownership of users’ interactions/incidents, follow up on the status of problems on behalf of the user, and communicate progress in a timely manner, to ensure that cases are resolved.</p><br><p>4. Escalate IT services incidents and Requests, which cannot be resolved within agreed time scale to the 2nd line of support, to resolve the cases successfully.</p><br><p>5. Follow Up on 2nd line of support on daily basis for all pending cases, to ensure that cases are resolved.</p><br><p>6. Deliver proactive actions to maintain high level of customer satisfaction. </p><br><p>7. Meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Manager to Improve efficiency, ensure cost effectiveness and increase customer satisfaction.</p><br><p>8. Participate in team projects that enhance the quality or efficiency of IT support.</p><br><p>9. Perform technical troubleshooting and problem resolution including, Printing management, Telephony, Client computing applications, and User and password management, to resolve end users incidents and/or requests.</p><br><p>Policies, Processes and Procedures</p><br><p>10. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p><br><p>Day-to-day Operations</p><br><p>11. Follow the day-to-day operations related to own jobs in the Service Management department to ensure continuity of work</p><br><p>Compliance</p><br><p>12. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks"</p><br><br> <br> <span>Qualifications</span><br><span></span><p>Qualifications &amp; Experience:</p><br><p>o Bachelor’s degree of Computer Engineering/Computer science or its equivalent</p><br><p>o Analyst: 0 - 2 years of experience, Senior Analyst: 3 - 5 years of experience</p><br><p>o Good qualifications in Computers / Communication Engineering</p><br><p>o An ITIL qualification is a plus </p><br><p>Skills:</p><br><p>o Good command of English and Arabic languages</p><br><p>Excellent communication skills </p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Serve as the first point of contact for customer inquiries across multiple channels, including live chat, email, and our ticketing platform. Deliver exceptional customer support in both Arabic and English. Investigate, troubleshoot, and resolve customer issues independently wherever possible. Perform initial debugging and quality checks before escalating technical issues to the Technical Support team. Accurately document customer interactions, troubleshooting steps, and resolutions within our ticketing system. Manage customer expectations by providing clear updates, timelines, and proactive communication throughout the support process. Collaborate closely with Technical Support and Engineering to ensure timely issue resolution. Contribute to maintaining and improving internal knowledge base articles and support documentation. Identify recurring customer issues and share feedback to improve product quality and support processes. Participate in quality assurance reviews and continuously improve service standards. Support our evolving 24/7 customer support operation through a rotational shift schedule, including evenings and weekends.</p><p>What Success Looks Like</p><p>Within your first 90 days, you'll:</p><ul><li>Develop a strong understanding of the Lucidya platform, products, and customer workflows.</li><li>Become confident navigating our support tools and internal processes.</li><li>Successfully manage customer inquiries independently.</li><li>Demonstrate strong product knowledge and effective troubleshooting skills.</li><li>Build productive working relationships with Technical Support and Engineering teams.</li><li>Consistently achieve key customer support metrics, including First Response Time (FRT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT).</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>2+ years of experience in a Customer Support Specialist, Customer Support Agent, or similar customer-facing support role. Current experience supporting customers in a SaaS environment (required). B2B SaaS experience is strongly preferred. Fluent in both Arabic and English, with excellent written and verbal communication skills. Comfortable explaining technical concepts to non-technical customers. Strong problem-solving and analytical skills with the ability to troubleshoot customer issues independently. Experience working with support and collaboration tools such as Intercom, Jira, CRM platforms, or similar ticketing systems. Comfortable working across multiple systems and managing several customer conversations simultaneously. Highly organized, customer-focused, and able to thrive in a fast-paced environment. Bachelor's degree or equivalent qualification.</p><p>Nice to Have</p><ul><li>Experience supporting enterprise or government customers.</li><li>Familiarity with customer engagement, social listening, or customer experience platforms.</li><li>Experience contributing to knowledge bases or process documentation.</li><li>Exposure to QA processes or customer support performance metrics.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>JOB PURPOSE:</b>&nbsp;</p><br><br><p>The Sr Telecom &amp; AFC Technical Engineer is accountable for the technical leadership, performance oversight, and continuous improvement of Telecommunication and Automatic Fare Collection (AFC) systems within railway maintenance operations. This role ensures that systems under scope are safe, reliable, and compliant with regulatory and operational standards across Line 3 and the LRT.</p><br><br><p>The position leads engineering coordination, performance monitoring, technical support, and documentation control, while driving excellence in maintenance execution, incident response, and system optimization. The Lead Engineer plays a critical role in fostering a safety-first culture, supporting asset lifecycle strategies, and enabling high availability and service quality through proactive system management and collaboration with internal and external stakeholders.</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES&nbsp;</b></p><br><br><p><b>Safety &amp; Compliance</b></p><br><br><p>•Ensure all Telecom and AFC maintenance activities align with applicable safety standards and company policies.</p><br><br><p>•Enforce safe work practices and approved procedures to mitigate operational hazards.</p><br><br><p>•Conduct regular safety inspections and audits to assess risks and compliance.</p><br><br><p>•Promote safety culture among internal teams and subcontractors through training and communication.</p><br><br><p>•Support investigations and corrective actions following safety incidents.</p><br><br><p><b>Maintenance Engineering &amp; Documentation</b></p><br><br><p>•Review and maintain up-to-date maintenance procedures, manuals, checklists, and preventive maintenance plans.</p><br><br><p>•Ensure documentation accurately reflects current system configurations and vendor recommendations.</p><br><br><p>•Adjust maintenance schedules and procedures based on operational feedback and system performance.</p><br><br><p>•Coordinate and document procedural changes, ensuring compliance with quality and safety standards.</p><br><br><p>•Maintain traceable records and version control of all technical documents.</p><br><br><p>•Support audits by ensuring documentation readiness.</p><br><br><p><b>Technical Oversight &amp; System Support</b></p><br><br><p>•Assess and manage resource needs, including spare parts, tools, and personnel for effective maintenance delivery.</p><br><br><p>•Provide advanced technical support and troubleshooting guidance to maintenance teams.</p><br><br><p>•Monitor key performance indicators (KPIs) such as reliability, availability, and maintainability.</p><br><br><p>•Identify and resolve recurring faults and system degradation issues.</p><br><br><p>•Collaborate with vendors and OEMs on system upgrades and improvements.</p><br><br><p>•Incorporate field lessons learned into maintenance strategies and documentation updates.</p><br><br><p><b>Reporting &amp; Incident Management</b></p><br><br><p>•Prepare operational reports (daily, weekly, monthly) highlighting system performance and critical events.</p><br><br><p>•Participate in detailed root cause analysis of system incidents and failures.</p><br><br><p>•Ensure accurate documentation and closure of incidents, including preventive actions.</p><br><br><p>•Work cross-functionally to analyze recurring issues and recommend long-term solutions.</p><br><br><p>•Provide data-driven insights for system upgrades and risk mitigation plans.</p><br><br><p>•Contribute to incident dashboards and metrics reporting for management visibility.</p><br><br><p><b>Quality &amp; Change Management</b></p><br><br><p>•Operate within a structured quality and document control framework.</p><br><br><p>•Validate that all maintenance activities comply with internal quality standards and external regulations.</p><br><br><p>•Support change control processes, including review and approval of technical modifications.</p><br><br><p>•Ensure all changes are risk-assessed and tested prior to implementation.</p><br><br><p>•Contribute to continuous improvement by identifying non-conformities and implementing corrective actions.</p><br><br><p><b>Safety Responsibilities</b></p><br><br><p>•Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as</p><br><br><p>required within the job role.</p><br><br><p>•Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</p><br><br><p>•Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.</p><br><br><p>•All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><br><br><p><b>QUALIFICATIONS:</b></p><br><br><p>•Bachelor’s degree in Engineering (Telecommunications, Electronics, or equivalent field).</p><br><br><p>•Fluent in Arabic and English, French is a plus.</p><br><br><p><b>KNOWLEDGE:</b></p><br><br><p>•Strong understanding of railway Telecom &amp; AFC Systems.</p><br><br><p>•Familiarity with maintenance management principles and asset management systems.</p><br><br><p>•Knowledge of Enterprise Asset Management tools such as IBM Maximo and Coswin.</p><br><br><p><b>EXPERIENCE:</b></p><br><br><p>•5-7 years of relevant experience in railway telecommunications engineering and/or maintenance.</p><br><br><p>•Proven experience working within a change management culture and safety-critical environments.</p><br><br><p>•Experience with technical documentation, change control, and document management systems.</p><br><br><p><b>DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><br><br><p>•Demonstrates strong technical leadership with the ability to supervise teams, manage priorities, and ensure accountability.</p><br><br><p>•Maintains clear, professional, and cross-functional communication, both verbally and in documentation.</p><br><br><p>•Critical thinking and analytical skills to resolve complex technical problems and recommend practical improvements.</p><br><br><p>•Makes sound decisions under pressure, especially during incidents or system failures.</p><br><br><p>•Operates with a high degree of ownership, initiative, and reliability, ensuring timely delivery of tasks and reports.</p><br><br><p>•Embrace continuous improvement by proactively identifying inefficiencies and implementing innovative solutions.</p><br><br><p>•Works effectively within a structured quality and change management environment, with attention to accuracy and traceability.</p><br><br><p>•Displays adaptability and resilience when managing change, unexpected system behaviors, or evolving operational needs.</p><br><br><p>•Collaborates confidently with internal teams, OEMs, and contractors, influencing others while maintaining constructive relationships.</p><br><br><p>•Upholds a safety-first mindset, promoting compliance and safe practices at all levels of maintenance operations.</p><br><br><br> </div>