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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About us: Soar is a global fintech startup that specializes in financing and investment.<br> Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.<br> Role Summary: The Senior Product Manager owns the vision, strategy, and delivery of enterprise systems, core platforms and integrations that enable secure, compliant, and scalable fintech products.<br> This role has end-to-end ownership of shared capabilities and operational platforms—including 3rd-party integrations, CRM, customer support systems, admin portals, and data platforms—used across multiple product and business squads.<br> This is a senior, high-impact role requiring strong judgment in regulated environments, the ability to lead through influence, and a deep understanding of how platform decisions affect customer experience, operational efficiency, and regulatory posture.<br> Key Responsibilities: Platform &amp; Internal Systems Strategy: Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements.<br> Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default).<br> Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk.<br> Senior Ownership of 3rd-Party Integrations: Lead product ownership for complex 3rd-party integrations, including: Identity and verification providers Credit bureaus and risk data services Banking, payments, and financing partners Government and regulatory systems Drive integration strategy across vendors, including: Standardized integration patterns SLA, monitoring, and incident management requirements Versioning, migration, and deprecation strategies Partner with procurement, legal, and engineering on vendor selection and onboarding.<br> CRM, Customer Support &amp; Case Management Platforms: Own the product direction for CRM and customer support systems supporting: Customer lifecycle management Case handling, disputes, and escalations Compliance-driven workflows (KYC/AML reviews, investigations) Ensure deep integration between CRM, support platforms, and core fintech systems.<br> Optimize operational workflows to reduce manual effort and improve resolution times.<br> Admin Portals &amp; Operational Tooling: Lead product ownership of admin portals and internal dashboards used by: Operations Risk and compliance Customer support Finance and reconciliation teams Ensure admin tools support: Role-based access control and audit trails Secure approvals and exception handling High-volume operational throughput with strong usability Balance flexibility for ops teams with strong governance and controls.<br> Regulatory, Risk &amp; Compliance Leadership: Act as a senior product partner to Risk, Compliance, Legal, and InfoSec.<br> Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes.<br> Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting.<br> Lead product responses to regulatory findings, audits, and remediation initiatives.<br> Roadmap Ownership &amp; Cross-Squad Alignment: Own and communicate a multi-quarter platform roadmap, balancing: Regulatory commitments Operational efficiency Product enablement and scalability Drive prioritization decisions that consider company-wide impact and long-term platform health.<br> Manage complex dependencies across product squads and business functions.<br> Execution, Quality &amp; Resilience: Work closely with engineering leadership to define and enforce: Non-functional requirements (availability, performance, security) Business continuity and disaster recovery expectations Ensure safe delivery through staged rollouts, monitoring, and incident management practices.<br> Metrics, Outcomes &amp; Continuous Improvement: Define and own senior-level platform KPIs, including: Platform adoption and reuse across squads Integration reliability and failure rates Operational efficiency gains Reduction in manual and high-risk processes Use data, incidents, and audit outcomes to drive continuous improvement.<br> Required Skills &amp; Experience: 8+ years of Product Management experience, with significant ownership of platform or internal products in fintech or other regulated industries.<br> Proven experience leading: 3rd-party integrations at scale CRM and customer support platforms Admin portals and operational tooling Strong understanding of: Financial transaction flows and risk controls APIs, distributed systems, and integration patterns Regulatory frameworks (KYC, AML, data privacy) Demonstrated ability to lead through influence in complex, cross-functional environments.<br> Preferred Qualifications: • Experience as a Senior / Lead Platform PM or Technical PM.<br> • Background in lending, mortgages, payments, or identity platforms.<br> • Experience working directly with regulators, auditors, or compliance reviews.<br> • Familiarity with cloud security, access management, and observability.<br> • Experience mentoring junior PMs or shaping product standards.<br></span> </div>

Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.<br><br><br><br>Job Description<br><br>Job Purpose<br><br>The Shift Manager is responsible for leading and controlling all production activities during the assigned shift, ensuring that operations are performed safely, efficiently, and in accordance with the approved production plan, Sika standards, and customer requirements.<br><br>The role ensures effective deployment of people, equipment, and materials; achievement of safety, quality, productivity, cost, and delivery targets; and timely escalation of significant operational issues. The Shift Manager acts as the primary operational point of responsibility during the assigned shift within the defined level of authority.<br><br>Key Responsibilities<br><br>Shift Operations and Production Control<br><br>Plan, coordinate, and supervise all production activities during the assigned shift in accordance with the approved production schedule. Ensure achievement of shift targets relating to output, quality, yield, productivity, cost, and on-time completion. Allocate employees, equipment, materials, and other resources effectively across production lines. Monitor production progress throughout the shift and take timely action to address deviations, bottlenecks, or operational disruptions. Ensure that production processes are conducted in accordance with approved work instructions, formulations, specifications, and standard operating procedures. Coordinate product changeovers, line start-ups, shutdowns, cleaning activities, and other shift-related operational requirements. Ensure the proper use of raw materials, packaging materials, production equipment, and utilities. Act as the primary operational decision-maker during the shift within the established authority and escalation framework. Health, Safety, and Environment<br><br>Demonstrate visible safety leadership and ensure full compliance with Sika HSE requirements and applicable legal regulations. Conduct shift safety briefings and ensure that employees understand the relevant hazards, controls, and safe working procedures. Ensure the correct use of personal protective equipment and adherence to site safety rules. Stop any unsafe activity immediately and ensure that appropriate corrective action is taken before work resumes. Identify, report, and escalate unsafe conditions, near misses, environmental concerns, and incidents. Support incident investigations, root-cause analysis, and implementation of corrective and preventive actions. Ensure that emergency procedures are understood and followed by all shift employees. Maintain safe and environmentally responsible operations, including proper waste handling and spill prevention. Quality Management<br><br>Ensure that all products manufactured during the shift comply with approved Sika specifications, quality standards, and customer requirements. Verify that required in-process checks, sampling, testing, and production documentation are completed correctly. Coordinate with the Quality team regarding nonconforming products, process deviations, and quality concerns. Stop or hold production when quality requirements are not met, in accordance with the approved escalation and authorization process. Support investigations into quality deviations and customer complaints and ensure implementation of agreed corrective actions. Ensure that nonconforming materials and products are properly identified, segregated, and controlled. Performance Monitoring and Reporting<br><br>Monitor and report shift performance against established KPIs, including:Safety performance Production output Schedule adherence Yield and material consumption Productivity and efficiency Equipment downtime Waste and production losses Product quality and process deviations Investigate performance gaps and implement immediate containment or corrective actions within the assigned authority. Maintain accurate production logs, shift reports, downtime records, material consumption records, and incident reports. Escalate significant safety, quality, maintenance, staffing, or production issues to the relevant manager in a timely manner. Ensure that all data entered into SAP or other production systems is complete, accurate, and submitted on time. Team Leadership and Workforce Management<br><br>Lead, supervise, and support the shift team, including operators, technicians, helpers, and other assigned employees. Assign responsibilities and communicate clear performance expectations at the beginning of each shift. Monitor employee attendance, punctuality, breaks, overtime, workplace conduct, and compliance with company procedures. Ensure appropriate staffing levels and coordinate any urgent staffing requirements with Production Management and HR. Provide on-the-job guidance, coaching, and feedback to shift employees. Identify training and development needs and communicate them to the relevant manager. Support employee performance management and disciplinary processes in coordination with Production Management and HR. Promote teamwork, accountability, respect, and effective communication among shift employees. Equipment and Maintenance Coordination<br><br>Monitor equipment condition and operational reliability throughout the shift. Ensure that operators complete required equipment inspections and basic autonomous maintenance activities. Report breakdowns, abnormalities, and equipment risks to the Maintenance team without delay. Coordinate with Maintenance to prioritize interventions and minimize production downtime. Ensure that equipment is safely isolated and released for maintenance in accordance with applicable procedures. Verify that equipment is safe and operationally ready before production resumes. Record equipment downtime, causes, actions taken, and operational impact accurately. Shift Handover and Communication<br><br>Conduct structured shift-start briefings covering production priorities, safety requirements, quality concerns, staffing, and equipment status. Complete a clear and comprehensive handover to the incoming Shift Manager or Supervisor. Ensure that handovers include production status, pending orders, equipment conditions, quality issues, safety concerns, staffing matters, and required follow-up actions. Communicate relevant shift information to Production Management and other supporting departments. Attend operational meetings and contribute accurate information regarding shift performance and challenges. Workplace Organization and Continuous Improvement<br><br>Ensure that production and supporting areas are maintained in a clean, safe, and organized condition. Lead implementation and sustainability of 5S standards within the assigned shift and production areas. Ensure compliance with approved standard operating procedures and visual management requirements. Identify and propose opportunities to improve safety, quality, productivity, workflow, resource utilization, and cost efficiency. Participate in continuous improvement activities, root-cause analysis, and problem-solving initiatives. Encourage shift employees to report problems and contribute practical improvement ideas. Compliance and Audit Readiness<br><br>Ensure compliance with Sika policies, plant procedures, management systems, and applicable legal requirements during the shift. Maintain accurate and traceable shift documentation and operational records. Support internal, external, customer, certification, and regulatory audits. Ensure timely closure of assigned corrective actions and audit findings. Immediately escalate any significant noncompliance or operational risk through the appropriate management channels. Key Performance Indicators<br><br>Performance may be measured against the following indicators:<br><br>Shift HSE performance and safety compliance Production output versus plan Schedule adherence Product quality and right-first-time results Yield and material usage variance Labor productivity and shift efficiency Waste, rework, and production losses Equipment downtime and response time Compliance with standard operating procedures Accuracy and timeliness of shift reports5S and workplace organization results Attendance and overtime management Completion of corrective and improvement actions<br><br>Qualifications<br><br>Qualifications and Experience<br><br>Bachelor’s degree in Mechanical, Chemical, Industrial, Production, or another relevant Engineering discipline. A relevant technical diploma may be considered where supported by substantial and directly relevant manufacturing experience. Typically, 3–7 years of experience in a manufacturing or production environment. At least 1–2 years of experience leading a production shift, line, or operational team. Experience in chemicals, construction materials, cementitious products, admixtures, coatings, or a comparable process-manufacturing industry is preferred. Demonstrated ability to achieve production, quality, and delivery targets in a demanding manufacturing environment. Practical experience coordinating with Quality, Maintenance, Warehouse, and HSE functions. Experience working in a structured manufacturing environment with documented procedures and performance indicators. Technical Knowledge<br><br>Good understanding of manufacturing processes, production planning, and shop-floor operations. Working knowledge of production quality controls and nonconforming-product management. Good awareness of occupational health, safety, and environmental requirements in a manufacturing environment. Basic understanding of equipment operation, breakdown identification, and maintenance coordination. Ability to monitor and interpret production KPIs, including output, efficiency, yield, waste, and downtime. Working knowledge of ERP or production management systems, preferably SAP or an equivalent system. Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Knowledge of 5S, Lean Manufacturing, root-cause analysis, or other continuous improvement methods is preferred. Knowledge of ISO 9001, ISO 14001, and ISO 45001 requirements is an advantage. Leadership Competencies<br><br>Strong shop-floor leadership and the ability to motivate, guide, and hold employees accountable. Ability to make timely, fact-based decisions within the assigned level of authority. Strong problem-solving skills and the ability to remain effective under operational pressure. Effective planning, prioritization, and resource-allocation skills. Clear communication and effective shift-handover capabilities. Ability to coordinate effectively with Production, Maintenance, Quality, Warehouse, and HSE teams. High level of responsibility, integrity, discipline, and reliability. Strong commitment to safety, quality, compliance, and operational excellence. Good written and spoken Arabic and English. Other Requirements<br><br>Willingness and ability to work on a rotating-shift schedule, including night shifts, weekends, and public holidays, according to plant operational requirements. Ability to respond appropriately to urgent production, safety, quality, staffing, and equipment-related matters during the assigned shift. Ability to work in an active manufacturing environment and comply with all applicable site safety and personal protective equipment requirements. <br><br>Additional Information<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

<p><h4>Join us<\/h4>\n<p>At Vodafone, weu2019re not just shaping the future of connectivity for our customers u2013 weu2019re shaping the future for everyone who joins our team. When you work with us, youu2019re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.<\/p>\n\n<h4>Role purpose<\/h4>\n<p>To design a unified, scalable, and secure data blueprint in conjunction with the tech group to integrate scattered network and business data. This role ensures that all data projects align with the business vision while maintaining a unified standard across all departments to avoid data silos.<\/p>\n\n<h4>Role profile<\/h4>\n<p><strong>Technology stack ownership and alignment with data group technology:<\/strong> Lead the evaluation and selection of all data tools and ensure group approval for these tools (e.g., choosing the data virtualization tools, choosing the cloud provider, or the data lake technology). Also responsible for reporting to the group architecture maturity index and initiating any project to meet it.<\/p>\n<p><strong>Enterprise data transformation:<\/strong> Assess current and planned architecture and identify gaps towards trustworthy data and work on high-level design for these projects to ensure engagement of business and governance u2013 during the project, the principal architect will be responsible for ensuring that objectives and KPIs are achieved.<\/p>\n<p><strong>Data infrastructure readiness for AI:<\/strong> Preparing the data foundation so that internal data scientists can safely use data in their models to learn. If any gaps are discovered, a roadmap should be put in place to close them.<\/p>\n<p><strong>Architectural enablement for \"Intelligent Data Apps\":<\/strong> The architect must ensure the data infrastructure perfectly supports intelligent data software products that add more analytical insights for business (inbound and outbound data flow) and future-proof visualization tools.<\/p>\n<p><strong>Business alignment, governance, and lifecycle management:<\/strong> The architect ensures the technology roadmap serves business demand and maintains the long-term health of the data ecosystem.<\/p>\n\n<h4>Responsibilities<\/h4>\n<p><strong>Technology stack ownership and alignment with data group technology:<\/strong><\/p>\n<ul>\n<li>Negotiate with group architecture on yearly plan and budget.<\/li>\n<li>Responsible for evaluating SOA and identifying gaps to be studied and budgeted for implementation.<\/li>\n<li>Cross-domain modeling alignment: Collaborate with group architecture to review data attributes across complex domains (e.g., network core, BSS\/OSS, retail transactions), ensuring schemas are optimized for high-performance processing inside intelligent data apps.<\/li>\n<\/ul>\n\n<p><strong>Enterprise data transformation<\/strong><\/p>\n<ul>\n<li>Assess current and planned architecture and identify gaps towards trustworthy data and work on these projects until they are transferred from a gap to a project with an initial study document including high-level design, KPIs, and budget u2013 during the project, act as principal architect responsible for low-level design and ensuring that objectives and KPIs are achieved.<\/li>\n<li>Introduce advanced data virtualization strategies (e.g., Trino, Denodo) to sit on top of all data sources, allowing real-time, low-latency querying without moving raw data unnecessarily.<\/li>\n<li>Data lakehouse evolution: Serve as the principal architect for migrating the companyu2019s legacy big data (Hadoop\/On-Prem) estate to a modern, cloud\/hybrid data lakehouse environment (e.g., Databricks, Snowflake, Delta Lake). Design the multi-phase migration roadmap, focusing on decoupling compute\/storage separation and concurrency standards.<\/li>\n<li>Data governance integration: Architect automated hooks within the lakehouse migration so that data metadata, schemas, and lineage are automatically captured by the governance framework at ingestion.<\/li>\n<li>DaaS evolution: Review and expand the existing DaaS (API) infrastructure. Document the blueprint for the underlying current\/new architecture that exposes data assets via secure, high-speed APIs, allowing developers to query enterprise data.<\/li>\n<\/ul>\n\n<p><strong>Data infrastructure readiness for AI<\/strong><\/p>\n<ul>\n<li>Prepare the data foundation so that internal data scientists and external enterprise AI clients can safely consume the telecom data core.<\/li>\n<li>Semantic layering for GenAI (\"Chat with Data\"): Architect the semantic data layer and vector\/graph database integration guidelines. This allows LLM applications to securely map natural language queries directly to mature DaaS APIs, grounding the AI and preventing data hallucinations.<\/li>\n<li>Data architecture for autonomous agents: Design high-concurrency, immutable data snapshot patterns. This ensures that when multi-agent AI systems query network or commercial data simultaneously, they work from a consistent, synchronized state without causing database deadlocks or performance lags.<\/li>\n<li>AI data-sourcing and feature engineering standards: Establish standardized, reusable data-delivery interfaces for data scientists ensuring clean, governed telemetry is served with minimal latency.<\/li>\n<li>Next-gen visualization (\"Chat with Data\"): Explore, architect, and run proof of concepts (PoCs) for generative AI\/LLM integration (e.g., retrieval-augmented generation \/ RAG architecture), enabling business managers to ask natural language questions directly to the data lakehouse.<\/li>\n<\/ul>\n\n<p><strong>Architectural enablement for \"Intelligent Data Apps\"<\/strong><\/p>\n<ul>\n<li>Ensure the data infrastructure perfectly supports business-facing software products and future AI tools.<\/li>\n<li>Architecting for intelligent apps: Design the high-throughput, reusable data blueprints required to power complex internal software products (e.g., retail management system, roaming insights platforms). Ensure data flows seamlessly to support real-time calculations and predictive forecasting engines.<\/li>\n<li>Enterprise AI readiness assessment: Systematically audit the data estate to evaluate if the data is structurally ready for AI\/ML. Define architectural prerequisitesu2014such as feature stores and low-latency data pipelinesu2014needed to support production-grade AI models in these intelligent data apps.<\/li>\n<li>Next-gen visualization (\"Chat with Data\"): Enable this concept for internally developed intelligent data apps by designing a semantic layer.<\/li>\n<\/ul>\n\n<p><strong>Business alignment, governance, and lifecycle management<\/strong><\/p>\n<ul>\n<li>Translate business demand to tech strategy: Act as a high-level internal consultant to commercial, digital, and network business units. Translate complex commercial goals into structural data requirements to ensure technology investments directly unlock business value.<\/li>\n<li>Architecture review board (ARB) leadership: Act as a vital member of the data ARB, reviewing and approving technical designs submitted by various business units to prevent the creation of new data silos.<\/li>\n<li>Legacy decommissioning and technical debt management: Author the architectural \"sunsetting\" roadmaps for legacy telecom data silos to reduce corporate infrastructure costs and manage technical debt during major platform cutovers.<\/li>\n<li>Act as cross-functional orchestration and guardrails for data organization:<\/li>\n<li>Ensure the standard macro-ingestion and integration patterns (e.g., real-time event streaming standards vs. batch window architectures).<\/li>\n<li>Ensure data modeling is according to industry standard guidelines (aligning closely with TM Forum SID telecom models).<\/li>\n<li>Partner with governance to define architectural requirements for automated metadata cataloging, master data management (MDM) for entities like retail sales reps, and data lineage tracking.<\/li>\n<li>Ensure compliance mandates (GDPR, local telecom privacy laws) and zero-trust security architecture requirements into the macro designs, ensuring sensitive commissioning and network data is strictly protected.<\/li>\n<\/ul>\n\n<h4>Core competencies and qualifications<\/h4>\n<ul>\n<li><strong>Technical expertise:<\/strong> Strong understanding of modern data architectures (e.g., big data, data warehouse, AI systems, and real-time data streaming), tools, and programming languages.<\/li>\n<li><strong>Leadership:<\/strong> Ability to inspire and align diverse teams, manage complex projects, and influence cross-functional stakeholders.<\/li>\n<li><strong>Strategic thinking:<\/strong> Capable of balancing short-term deliverables with long-term vision and scalability.<\/li>\n<li><strong>Communication skills:<\/strong> Clear articulation of technical concepts to both technical and non-technical audiences.<\/li>\n<li><strong>Problem-solving:<\/strong> Proactive and solution-oriented, with the ability to tackle complex challenges under tight deadlines.<\/li>\n<li><strong>Agile community experience:<\/strong> Experience working in Agile teams to ensure delivery of needed quality gates and proactive actions.<\/li>\n<li><strong>Must have technical\/professional qualifications:<\/strong><\/li>\n<li>10+ years of experience in IT and maintaining large-scale data solutions.<\/li>\n<li>Knowledge of different vendors' technology in telecommunications and IT industry.<\/li>\n<li>Customer focus and ability to interact with decision makers.<\/li>\n<\/ul>\n\n<h4>Not a perfect fit?<\/h4>\n<p>Worried that you donu2019t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If youu2019re excited about this role but your experience doesnu2019t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.<\/p>\n\n<h4>Who we are<\/h4>\n<p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.<\/p>\n<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.<\/p>\n<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the application adjustments guidance provided by Vodafone.<\/p>\n\n<p><strong>Together we can.<\/strong><\/p><\/p><p><\/p>

ABOUT ABDUL LATIF JAMEEL<br>Abdul Latif Jameel… a place to realize your potential. Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including, Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services. Established in 1945 Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities.<br>About The Role<br>Lead the end-to-end design, configuration, deployment, and stabilization of SAP Success Factors Performance & Goals across a multi-country rollout. The consultant will own solution quality from global-template decisions through localized performance cycles, testing, launch, hypercare, and transition to support while remaining personally hands-on in the system. The initial priority is Italy, Poland, and the United Kingdom, followed by Algeria, Spain, China, and Japan. The role will create a consistent global performance framework while accommodating approved local language, calendar, employee-relations, privacy, regulatory, and operating-model requirements.<br>KEY ACCOUNTABILITIESOwn the Performance & Goals workstream across discovery, fit-to-standard and localization workshops, solution design, configuration, integration, testing, production launch, cutover, hypercare, and transition to support. Translate the global talent and performance philosophy into a scalable system template, clearly separating globally governed standards from justified country or business-unit variations. Facilitate workshops with HR, talent, business leaders, IT, HR operations, legal, privacy, security, employee-relations/works-council representatives, and local country teams. Provide design authority for performance cycles, goal-setting processes, review populations, rating governance, timelines, form routing, completion controls, and user experience. Personally configure and troubleshoot the module rather than delegating all system work to junior resources or technical administrators. Manage scope, design decisions, dependencies, risks, defects, readiness criteria, and stakeholder approvals for each rollout wave. Plan and control configuration promotion and release management across environments, including instance synchronization/Configuration Center where applicable, dependencies, regression impact, release notes, and rollback considerations. Produce high-quality functional and technical documentation, configuration workbooks, test evidence, operating procedures, support guides, and knowledge-transfer materials.<br>Geographic Scope<br>Phase 1 — priority: Italy, Poland, United Kingdom. Immediate design authority and hands-on configuration of the global framework and priority-country performance cycles. Recent delivery evidence in these countries is strongly preferred. Phase 2 — extension: Algeria, Spain, China, Japan. Extend the approved template with validated local language, calendar, privacy, works-council/employee-relations, regulatory, process, and reporting requirements.<br>QUALIFICATIONS & EXPERINCE<br>Bachelor’s degree (or recognized equivalent) in Information Technology, Computer Science, Engineering, or a closely related discipline is mandatory. Current SAP Success Factors Performance & Goals certification is mandatory and must be valid/verifiable at the time of submission and throughout the engagement, subject to SAP certification-maintenance requirements.8–12+ years of SAP HCM and/or SAP Success Factors experience, including at least 5 years of deep, recent Performance & Goals implementation experience. Minimum four full-cycle Performance & Goals implementations, including at least two delivered as the hands-on module lead or senior solution/configuration lead. Demonstrable multi-country production deployments; experience in Italy, Poland, and the United Kingdom is strongly preferred, with additional experience in Algeria, Spain, China, and/or Japan advantageous. Strong understanding of performance-management operating models, goal governance, competency frameworks, rating methodology, effective-dated employee populations, security, privacy, reporting, and auditability. Proven ability to work directly with HR/talent leaders, IT, HR operations, legal, privacy, security, employee representatives, executives, local country teams, and third-party vendors. Professional English communication and documentation skills; relevant Italian, Polish, Spanish, Arabic, Chinese, or Japanese language capability is advantageous. Ability to travel to rollout locations and work across European and Asian time zones as agreed for the engagement.<br>Mandatory Delivery Skills Goal Management Goal-plan templates; fields; states; categories; weights; permissions; goal libraries; alignment/cascading; team/shared goals; imports and validations. Performance forms Form templates; sections; rating scales; calculations; route maps; permissions; signatures; due dates; launch, routing, completion, and administrator corrections. Competencies & content Competencies, behaviors, job-role/profile content, mapping to forms, localized instructions, labels, notifications, and text replacement. Continuous performance Activities, achievements, feedback, coaching/check-ins, one-to-one features, and integration with formal performance reviews where in scope. Security & reporting RBP; target populations; confidential data controls; completion, ratings, audit, reconciliation, and Story reports where enabled. Integration & data EC/HR master data; OData/APIs; Integration Center; CSV/SFTP; import/export; mappings; testing; error handling; monitoring and reconciliation. Delivery execution Workshops; global/local design; SIT/UAT; release management; production launch; cutover; hypercare; documentation and knowledge transfer.<br>Preferred Skills & Certifications Current SAP Success Factors Calibration certification and hands-on Calibration implementation experience. Certification and implementation experience in related modules such as Employee Central, Compensation, Succession & Development, or People Analytics. Experience designing enterprise-wide performance frameworks, competency models, talent processes, rating governance, and manager enablement for diverse employee populations. Experience integrating Performance & Goals outcomes with Compensation, Calibration, Succession, Learning, analytics, and external reporting platforms. Experience with multilingual/global deployments, works councils, accessibility, change management, training, and transition to managed services or internal support teams. Leads design workshops decisively, challenges ambiguous or conflicting requirements, and translates talent policy into sustainable, testable configuration. Balances global governance with legitimate country needs and resists unnecessary template proliferation or unsupported customization. Communicates clearly from configuration specialists to executives, making decisions, dependencies, risks, privacy impacts, and trade-offs visible early. Owns module quality, delivery commitments, documentation, and issue resolution while collaborating constructively across distributed teams. Coaches administrators and internal consultants, conducts design/configuration reviews, and transfers knowledge for sustainable support. Demonstrates discretion, cultural awareness, sound judgment, and attention to detail when handling sensitive performance and rating data.<br>WHY JOIN ABDUL LATIF JAMEEL<br>Set up business from ground. Be part of a globally respected, family-owned organization with 80 years of pioneering history Work across diverse cultures and geographies with real international exposure Join a people-first culture built on Respect, Continuous Improvement, Pioneering Spirit, and Empowerment<br>READY TO MAKE YOUR MARK?<br>If you are ready to grow, contribute, and realize your potential within one of the region's most respected organizations — we would love to hear from you. Apply now!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>&nbsp;We’re looking for a <b>Technical Customer Support Manager</b>to join Procore’s Solution on Demand organization.&nbsp;</p><br><br><br><p>In this role, you will promote a high-performance and customer-focused culture while helping to build a team of top-tier Technical Customer Support Representatives. You will collaborate with other members of our global Support Management team to ensure client success and enhance employee satisfaction. Following the exciting launch of our Cairo team in April of this year, this marks our very first local leadership hire. You’ll have a unique opportunity to shape the culture of this expanding site from day one while collaborating directly with our established global hubs.&nbsp;</p><br><br><br><p>This is a hybrid position with a requirement to be on-site 3 days a week at our Cairo office.</p><br><br><p>This position will report to the Senior Manager, Technical Customer Support in Ireland. We’re looking for a candidate to join us immediately!</p><br><br><br><p><b>What you'll do:</b></p><br><br><ul> <li><p>Lead and inspire a high-performing team of 10-15 Technical Customer Support Representatives to deliver an excellent customer experience globally, with a focus on the MENA region, via phone, live chat, and email.</p><br><br></li> <li><p>Foster a high-performing culture by conducting quality coaching, leading by example, and holding your team accountable to our Key Performance Indicators (KPIs)</p><br><br></li> <li><p>Serve as the Cairo Support Site Leader, managing local day-to-day support operations and clearing roadblocks to empower your team and our regional customers to resolve complex technical challenges.</p><br><br></li> <li><p>Elevate Productivity by researching and driving process improvements to increase team efficiencies and effectiveness.</p><br><br></li> <li><p>Analyze customer data to make informed decisions regarding team changes, shift scheduling, and staffing.</p><br><br></li> <li><p>Promote smart growth by collaborating across all levels of Procore to establish best practices and drive improvements that enhance customer success and support Procore’s evolution as a regional market leader.</p><br><br></li> <li><p>Empower your team members to take control of their careers by helping them develop and progress toward their professional goals.</p><br><br></li> <li><p>Stay informed about process and product changes, Procore’s strategy, industry trends, and best practices to support your team effectively.</p><br><br></li> <li><p>Enhance employee satisfaction by cultivating a sense of belonging within the organization and local teams.</p><br><br></li> </ul><br><p><b>What we’re looking for:</b></p><br><br><ul> <li><p>University degree, technical academy certification, or equivalent practical experience in a high-growth tech environment.&nbsp;&nbsp;</p><br><br></li> <li><p>Experience in a SaaS environment, with 3+ years of experience leading a customer support or technical support team in a contact center.</p><br><br></li> <li><p>Experience working with customer relationship management (CRM) systems such as Salesforce Service Cloud, Zendesk, and ServiceNow, and proficiency in other customer support-related software.</p><br><br></li> <li><p>Excellent communication and escalation management skills, with the ability to convey messages effectively to diverse stakeholders and audiences in written and verbal formats.</p><br><br></li> <li><p>Demonstrated ability to lead independently and adapt your management style to rapid organizational and platform changes.</p><br><br></li> <li><p>Strong business acumen with an understanding of the issues and challenges support organizations face.</p><br><br></li> <li><p>Comprehensive knowledge of support metrics and key performance indicators (KPIs), with the capability to drive high performance within a support team.</p><br><br></li> <li><p>Highly organized and detail-oriented, able to manage and contribute to projects, prioritize workload effectively, and meet commitments consistently.</p><br><br></li> <li><p>A self-starter who pairs a deep familiarity with the Cairo tech ecosystem and operational landscape with a proven passion for hiring, onboarding, and scaling a local team from scratch.&nbsp;</p><br><br></li> </ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.</p><br><p>Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.</p><br><br><p><strong>Position Summary</strong></p><br><p>The Head of Sales drives strategic revenue growth across Renewals, Upsells, Acquisitions, and promotions by leading a high-performing, customer-centric team. As a brand ambassador, they own client engagement, deeply understand business needs, and proactively position solutions that maximize retention, expansion, and long-term value.</p><br><p><span><strong>Key Responsibilities </strong></span></p><br><ul><li><p><span>Develop deep expertise in the Property Finder marketplace and solution portfolio to effectively position value across customer segments and drive differentiated engagement </span></p><br></li><li><p><span>Build and scale the Egypt business through targeted acquisition and retention strategies, executing go-to-market plans that align corporate priorities with local market dynamics.</span></p><br></li><li><p><span>Sales Strategy &amp; Execution </span></p><br></li><li><p><span>Partner cross-functionally with Sales Development Representatives (SDR) and Sales Operations to streamline customer acquisition and optimize conversion, leveraging data insights to continuously refine strategies and elevate sales performance </span></p><br></li><li><p><span>Deliver accurate revenue forecasts across weekly, monthly, and quarterly cycles, while monitoring key performance indicators and driving timely interventions to ensure consistent target achievement </span></p><br></li><li><p><span>Engage directly with customers to gather feedback, assess solution utilization, and address concerns, translating insights into actionable improvements while aligning internal resources to support client goals and drive long-term satisfaction </span></p><br></li><li><p><span>Hire, develop, and coach a consultative, high-impact sales team focused on delivering value and building long-term relationships </span></p><br></li><li><p><span>Foster a culture of accountability, collaboration, and continuous learning within the sales organization </span></p><br></li></ul><p><span><strong>Desired Qualifications</strong></span></p><br><ul><li><p><span>Bachelor’s degree in business, Marketing, or Science; MBA preferred. </span></p><br></li><li><p><span>Familiarity with the real estate ecosystem is advantageous. </span></p><br></li><li><p><span>10+ years in B2B SaaS or subscription-based marketplaces, with proven success in sales and account management. Out of which, minimum 5 years leading high-performing B2B sales teams. </span></p><br></li><li><p><span>Demonstrated ability to deliver accurate weekly, monthly, and quarterly revenue forecasts with consistent target achievement. </span></p><br></li><li><p><span>Strong analytical acumen with a metrics-first approach to business management and decision-making. </span></p><br></li><li><p><span>Service-oriented leader with the patience and empathy to navigate diverse customer and employee needs.</span></p><br></li></ul><br><strong>Our promise to talent</strong><p>At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.</p><br><strong>Property Finder Guiding Principles</strong><ol><li><p>Think Future First</p><br></li><li><p>Data Beats Opinions, Speed Beats Perfection</p><br></li><li><p>Optimise for Impact</p><br></li><li><p>Act Like An Owner</p><br></li><li><p>The Biggest Risk is Taking no Risk at All</p><br></li></ol><br><br><br><br><br><br><br><strong>Find us at:</strong><br><br>TwitterFacebookInstagramLinkedinGlassdoor <br> </div>

Job title: Manager, Customer Support Location: Cairo, Egypt<br>About noon We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. noon minutes is our fastest-growing business. We’re building hyper-local commerce from the ground up with dark stores, real-time ops and delivery in 15 minutes or less at scale. From groceries to tech, we get what people need to their door in minutes. Live across UAE, KSA, Egypt and Bahrain and growing fast.<br>noon’s mission: Every door, every day<br>What you'll do:Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.<br>Responsibilities:Manage 24x7 support operations across Email, Chat, and other digital channels. Ensure adherence to all TATs and SLAs to ensure smooth customer service operations. Drive adherence to SLAs and KPIs: CSAT, FRT, AHT, backlog, repeat contact rate, quality, and productivity. Ensure high-quality, empathetic, and timely customer interactions. Conduct audits, monitor CSAT feedback, and manage critical escalations. Partner with QA & Training teams for performance calibration and agent upskilling Identify and implement automation and self-serve opportunities (AI bots, templates, macros) to drive efficiency. Regularly review agent and team performance using performance management tools; identify development areas. Monitor interaction quality through random audits, CSAT surveys, and direct customer callbacks Establish and maintain SOPs and knowledge bases for process standardization. Ensure timely hiring, onboarding, and ramp-up of agents and team leads. Ensure workforce management adherence—manpower rostering, shift planning, breaks, and leave planning.. Deliver reports and insights (daily/weekly/monthly) to CS leadership with recommendations for process improvements. Represent Voice of Customer (VoC) to drive cross-functional CX improvements. Drive team engagement through R&R programs and regular skip-level connect. Resolve complaints within the defined SLA and maintain 24/7 team availability to address customer concerns promptly. Prepare detailed Root Cause Analyses (RCA) for unique or complex cases, driving necessary changes across the value chain to prevent recurrence. Compile and share daily, weekly, and monthly insights with senior management, highlighting trends, challenges, and improvements. Uphold company policies, regulatory requirements, and industry standards throughout all complaint resolution processes. Develop and manage a robust complaints resolution team consisting of skilled callers, critical problem-solvers, and high achievers. Continuously improve team productivity while maintaining high-quality service levels and customer satisfaction. Work closely with internal technology and product teams to drive innovative and impactful changes to enhance the overall customer experience.<br>What you'll need:We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. The ideal candidate should exhibit structured thinking, the ability to synthesize information from diverse sources to achieve optimal outcomes, and a willingness to make decisions—whether grounded in logic or guided by intuition or combination of both when necessary. Below are the key skills and qualities we value in the candidate:<br>5-7 years of hands-on experience in BPO/Contact Center operations, preferably in e-commerce or telecom companies. Proven track record in managing high-volume, multi-channel support operations. Experience with tools like Zoho, Freshdesk (CRM), QA and analytics etc Solid skills in MIS reporting, SLA governance, and process compliance Excellent English communication (both written, oral) and stakeholder management skills. Strong analytical and crisis management capabilities. Ability to work collaboratively in a fast-paced, dynamic environment. High level of commitment, availability and accountability - non negotiable We prefer to hire someone who owns the failure and has courage to accept and work towards closure Courage to pin point problem and effectively communicate to the respective stakeholders, drive changes Meticulous attention to detail, with the ability to identify problems, perform deep dives to gather insights, and craft data-driven solutions. Solid project management skills and ability to create micro projects to achieve key objectives Meticulous planning, drive for execution, relentless pursuit and eagerness Excellent data analysis skills, including data extraction using SQL, data modeling, and documentation<br>Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.&nbsp;</span></p><br> <p><span><span>SAP AMS — Functional Gatekeeping Layer</span></span></p><br> <br> <p><span><span>Senior Consultant — Materials Management &amp; Inventory Management (MM/IM)</span></span></p><br> <br> <p><span><span>Two-Level AMS operating model — L1 Functional Gatekeeping bridging end users and the L2 application-management factory</span></span></p><br> <br> <p><span><span>1. Engagement Context</span></span></p><br> <br> <p><span><span>Engagement Type</span></span></p><br> <br> <br> <p><span><span>Application Management Services (AMS) — Functional Gatekeeping Layer (L1)</span></span></p><br> <br> <br> <br> <p><span><span>Operating Layer</span></span></p><br> <br> <br> <p><span><span>L1 Functional Gatekeeping — sits between end users and the L2 application-management factory</span></span></p><br> <br> <br> <br> <p><span><span>Delivery Model</span></span></p><br> <br> <br> <p><span><span>Primarily remote delivery; onsite coverage available via change request subject to local mobility and visa requirements</span></span></p><br> <br> <br> <br> <p><span><span>Operating Window</span></span></p><br> <br> <br> <p><span><span>Sunday–Thursday, regional business hours (configurable)</span></span></p><br> <br> <br> <br> <p><span><span>Project Language</span></span></p><br> <br> <br> <p><span><span>English as project language; Arabic/English bilingual capability required for end-user interaction in GCC engagements</span></span></p><br> <br> <br> <br> <p><span><span>Ticketing Tool</span></span></p><br> <br> <br> <p><span><span>Industry-standard ITSM platform (e.g., ServiceNow, SAP for Me)</span></span></p><br> <br> <br> <br> <p><span><span>SLA Framework</span></span></p><br> <br> <br> <p><span><span>Tiered SLA: P1 1h response / 4h resolution → P4 16h / 5 business days; P1/P2 covered outside core hours</span></span></p><br> <br> <br> <br> <p><span><span>Indicative Volume</span></span></p><br> <br> <br> <p><span><span>Indicative AMS volume: ~650 incidents/month and ~100 service requests/month at full ramp (engagement-specific)</span></span></p><br> <br> <br> <br> <br> <br> <p><span><span>2. Role Identity</span></span></p><br> <br> <p><span><span>Role Title</span></span></p><br> <br> <br> <p><span><span>Senior Consultant — Materials Management &amp; Inventory Management (MM/IM)</span></span></p><br> <br> <br> <br> <p><span><span>FTE</span></span></p><br> <br> <br> <p><span><span>1.0</span></span></p><br> <br> <br> <br> <p><span><span>Module / Functional Area</span></span></p><br> <br> <br> <p><span><span>S/4HANA Sourcing &amp; Procurement — Materials Management (MM) and Inventory Management (IM)</span></span></p><br> <br> <br> <br> <p><span><span>Seniority</span></span></p><br> <br> <br> <p><span><span>Senior Consultant</span></span></p><br> <br> <br> <br> <p><span><span>Reporting Line</span></span></p><br> <br> <br> <p><span><span>Reports to the engagement Project Manager. Functional escalation path to the customer Functional Primes and L2 module leads.</span></span></p><br> <br> <br> <br> <br> <br> <p><span><span>3. Primary Modules in Scope</span></span></p><br> <br> <ul> <li> <p><span><span>Purchasing — purchase requisitions, purchase orders, source determination, release strategies.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Material Master, Vendor Master, Info Records, Source List.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Inventory Management — goods movements, stock types, physical inventory, stock valuation.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Logistics Invoice Verification (MIRO) and 3-way match.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Integration with FI (account determination), WM/EWM, and SD.</span></span></p><br> </li> </ul> <br> <p><span><span>4. Must-Have Qualifications</span></span></p><br> <br> <ul> <li> <p><span><span>5+ years hands-on S/4HANA MM and IM configuration and AMS support.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Strong configuration knowledge of release strategies, pricing procedures and account determination.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Goods-movement troubleshooting (MIGO, MB51, MMBE, MB5B).</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Logistics invoice verification (MIRO/MIR4) and tolerance/blocking handling.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Working knowledge of integration to Ariba and FI.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Bilingual Arabic + English fluency for end-user interaction.</span></span></p><br> </li> </ul> <br> <p><span><span>5. Nice-to-Have Qualifications</span></span></p><br> <br> <ul> <li> <p><span><span>S/4HANA Sourcing &amp; Procurement Fiori apps.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Central Procurement / Ariba Buying integration.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Batch management and serial-number management.</span></span></p><br> </li> </ul> <br> <p><span><span>6. Core L1 Gatekeeping Duties</span></span></p><br> <br> <p><span><span>These duties define the standard Functional Gatekeeping Layer behaviour for this role.</span></span></p><br> <br> <ul> <li> <p><span><span>Validate incoming tickets against the L1 acceptance criteria and module ownership.</span></span></p><br> </li> </ul> <br> <br> <ul> <li> <p><span><span>Categorise tickets and route them along the chain End User → Customer Support Team → L1 Gatekeeping → L2 Factory.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Provide basic troubleshooting and first-time resolution within the Functional Gatekeeping Layer.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Escalate only validated, qualified tickets — protect contractual ticket-volume thresholds.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Resolve ambiguous cases jointly with L2 leads and customer Functional Primes.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Transfer knowledge to the customer support team systematically to grow customer self-sufficiency over the engagement lifetime.</span></span></p><br> </li> </ul> <br> <p><span><span>7. Role-Specific Responsibilities</span></span></p><br> <br> <ul> <li> <p><span><span>Triage all MM/IM incident tickets at L1 — diagnose master data, configuration, and goods-movement errors.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Apply SAP Notes against standard MM/IM programs as part of the corrective backlog.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Advise on master-data hygiene (material, vendor, info-record, source-list).</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Resolve PO release-strategy issues and price-determination errors.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Reconcile inventory movements during physical-inventory and period-end windows.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Hand-over qualified L2 cases to the L2 factory with full reproducible context.</span></span></p><br> </li> </ul> <br> <p><span><span>8. Inherited Functional Scope (standard AMS)</span></span></p><br> <br> <ul> <li> <p><span><span>Analyse errors in application transactions — master data, transactions, and reports.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Help end users use standard and customised programs effectively (advisory and how-to).</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Provide advice on fixing master data issues (cleansing performed by the customer).</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Make necessary configuration changes to fix errors within the standard SAP enhancement framework.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Production-environment issue diagnosis and error fixes.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Minor changes/fixes to existing WRICEF objects within BADIs, Enhancement Points and Customer Exits.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Resolve issues related to settings (configuration) and mapping.</span></span></p><br> </li> </ul> <br> <br> <ul> <li> <p><span><span>Consulting and guidance on operational gaps and end-user training enablement.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Provide advisory input on new role definitions when the role touches functional authorisations.</span></span></p><br> </li> </ul> <br> <br> <p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource plannin</span></p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Join Us</b> <br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>What you’ll do</b> <br><p>We are looking for a skilled Full Stack Developer with solid experience in Java, Spring Boot, and Angular to join our software development team.</p><br> <p>The successful candidate will contribute to the design, development, testing, and delivery of new enterprise web applications. This role requires hands-on experience across both backend and frontend development, strong problem-solving skills, and the ability to work independently while collaborating with technical leads, business analysts, quality assurance engineers, and other developers.</p><br><br><br><b>Who you are</b> <br><p><strong><u>Key Responsibilities</u></strong></p><br> <ul> <li>Design, develop, test, and maintain full stack web applications using Java, Spring Boot, and Angular.</li> <li>Build scalable backend services, business logic, and RESTful APIs.</li> <li>Develop responsive, reusable, and maintainable user interface components using Angular and TypeScript.</li> <li>Translate business and functional requirements into reliable technical solutions.</li> <li>Participate in application architecture, technical design, and database design discussions.</li> <li>Integrate applications with internal systems, third-party services, and external APIs.</li> <li>Write clean, secure, efficient, and well-documented code.</li> <li>Troubleshoot and resolve application defects, performance issues, and integration problems.</li> <li>Create unit tests and support integration, regression, and user acceptance testing.</li> <li>Review code submitted by other developers and provide constructive technical feedback.</li> <li>Estimate development tasks and support sprint planning and delivery commitments.</li> <li>Work with relational databases and develop optimized SQL queries.</li> <li>Implement proper logging, exception handling, validation, and monitoring.</li> <li>Support application deployments across development, testing, and production environments.</li> <li>Follow secure coding standards, development guidelines, and software engineering best practices.</li> <li>Collaborate with cross-functional teams throughout the software development life cycle.</li> <li>Mentor junior developers and support their technical development when required.</li> <li>Contribute to continuous improvement of development processes, reusable components, and engineering standards.</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><br><br><br><b>What's in it for you</b> <br><p><strong><u>Required Technical Skills</u></strong></p><br> <ul> <li>Strong knowledge of Java and object-oriented programming principles.</li> <li>Hands-on experience with Spring Framework and Spring Boot.</li> <li>Experience developing and consuming RESTful APIs.</li> <li>Good knowledge of Spring Data JPA, Hibernate, and transaction management.</li> <li>Strong experience with Angular, TypeScript, JavaScript, HTML5, and CSS3.</li> <li>Good understanding of Angular components, services, routing, forms, interceptors, guards, and dependency injection.</li> <li>Experience integrating Angular applications with backend APIs.</li> <li>Good knowledge of relational databases such as Oracle, MySQL, PostgreSQL, or SQL Server.</li> <li>Ability to write and optimize SQL queries, joins, stored procedures, and database transactions.</li> <li>Experience with Git and collaborative source control workflows.</li> <li>Familiarity with Maven or Gradle.</li> <li>Good understanding of HTTP, web application architecture, authentication, authorization, and session management.</li> <li>Experience with debugging, logging, exception handling, and performance troubleshooting.</li> <li>Understanding of software design principles, common design patterns, and clean code practices</li> </ul> <p><strong><u>Qualifications</u></strong></p><br> <ul> <li>Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.</li> <li>Typically three to five years of professional software development experience.</li> <li>At least two years of hands-on experience with Java and Spring Boot.</li> <li>Practical experience building frontend applications using Angular.</li> <li>Proven experience delivering production-ready web applications.</li> <li>Experience working on new application development projects is strongly preferred.</li> </ul> <br><br><b>Who we are</b> <br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br> <p>Together we can.</p><br><br><br><br> </div>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a voice core network engineer to design and deliver voice core, IMS and next-generation voice network solutions that support business and customer requirements. The role involves collaborating with multiple technology and business stakeholders, supporting solution design and implementation, analysing performance indicators, configuring core network platforms, and delivering virtual infrastructure lifecycle management activities. The successful candidate will contribute to the evolution of voice network services while ensuring reliable, scalable and high-quality solutions.</p> <h4>What you’ll do</h4> <li>Design voice core, IMS and next-generation voice network solutions aligned with business requirements and technology strategy.</li> <li>Develop solution designs and implementation procedures for voice network services and platforms.</li> <li>Perform laboratory and live testing activities, validate deployments and provide troubleshooting support to ensure service reliability.</li> <li>Collaborate with business, technology and operational stakeholders throughout the solution design and implementation lifecycle.</li> <li>Deliver virtual infrastructure engineering activities across telecommunications network platforms.</li> <li>Support performance analysis and provide insights that contribute to effective technical decision-making.</li> <h4>Who you are</h4> <li>A graduate in electronics engineering, telecommunications engineering, or a related discipline.</li> <li>Experienced in voice core CS and IMS mobile network environments, preferably within a telecommunications operator environment.</li> <li>Skilled in the configuration and integration of voice core and IMS network platforms and solutions.</li> <li>Experienced in analysing, creating and interpreting high-level and low-level technical designs.</li> <li>Knowledgeable in voice network protocols, call flows and telecommunications products.</li> <li>Familiar with virtualisation concepts, practices and infrastructure environments.</li> <li>Able to work effectively with cross-functional stakeholders across international teams.</li> <li>Demonstrates strong analytical thinking, problem-solving and communication skills.</li> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <li>Opportunity to work on advanced voice core, IMS and next-generation network technologies.</li> <li>Exposure to international stakeholders and Vodafone markets across multiple countries.</li> <li>Experience contributing to major network transformation, enhancement and upgrade programmes.</li> <li>Involvement in both solution design and end-to-end delivery activities within a complex telecommunications environment.</li> <h4>What skills you will learn</h4> <li>Voice core and IMS solution design methodologies.</li> <li>Voice network implementation, testing and troubleshooting practices.</li> <li>Virtualised telecommunications infrastructure delivery and lifecycle management.</li> <li>Stakeholder management and collaboration across global technology teams.</li> <li>Performance analysis and technical decision-support techniques.</li> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.</b></p><br><p><b>We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.</b></p><br><p><b>If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.</b></p><br><p><b><span><span><span>For more information about our privacy policy and how to manage cookies, visit our </span></span></span></b><b>Privacy Policy</b><b><span><span><span>.</span></span></span></b></p><br><p><b><span>Job Title:</span></b><span>&nbsp;Customer Success Manager (CSM)</span></p><br><br><p><b><span>Location:</span></b> <span>Cairo, Egypt</span></p><br><br><p><b><span>Employment Type:</span></b> <span>Full-time / Hybrid&nbsp;/ </span><span>Travel to customer sites and AVEVA offices is expected (~25% annually)</span></p><br><br><p><b><span>The job</span></b></p><br><p><span>The </span><b><span>Customer Success Manager (CSM)</span></b><span> is the main customer contact responsible for helping customers achieve faster value, stronger adoption, and better business outcomes from their AVEVA solutions. The role manages a portfolio of accounts through success planning, regular engagement, and trusted stakeholder relationships, while working cross-functionally with internal teams and partners to maximize customer value and support growth. The CSM also serves as the </span><b><span>voice of the customer</span></b><span> internally, helping drive continuous improvement across products and services.</span> </p><br><br><p><b><span>Key responsibilities</span></b></p><br><br><p>As part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer’s success and their perceived value of the AVEVA software set</p><br><p>The Customer Success Manager will focus on these key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers</p><br><p><u>Onboarding</u> - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness</p><br><p><u>Deployment</u> - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the ‘Services’ budget, and request, quote, coordinate AVEVA Services and Resources</p><br><p><u>Adoption</u> - understand customer’s business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.)</p><br><p><u>Expansion</u> - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer’s business and frequent contacts</p><br><br><p><b><span>Essential requirements</span></b></p><br><br><ul><li><p><b>4+ years</b>’ experience in similar roles</p><br></li><li><p>Strong Verbal and written Communication skills</p><br></li><li><p>Strong presentation skills on AVEVA core technologies, business initiatives and services <b>OR</b> similar products (Engineering / E3D, PI System / Historian, InTouch / System Platform / SCADA, MES / Operations Management, Predictive Analytics / AIM, and CONNECT)</p><br></li><li><p>Ability to work well with cross-function and geographically distributed teams</p><br></li><li><p>Strong multi-tasking ability with a keen sense of prioritization</p><br></li><li><p>Strong relationship management and organizational skills</p><br></li><li><p>Experience with project and program management methodology and techniques</p><br></li><li><p>‘Out-of-the-box’ thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations</p><br></li><li><p>Ability to think strategically, as well as tactically</p><br></li><li><p>Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday</p><br></li><li><p>Language Requirements: Arabic and English</p><br></li></ul><br><p><b><span>Desired skills</span></b></p><br><br><ul><li><p><b>4+ years</b> of relevant experience in the manufacturing and/or services industry</p><br></li><li><p><b>2+ years</b> of experience with AVEVA software products, with working knowledge of one or more of the following, or similar solutions: Engineering / E3D, PI System / Historian, InTouch / System Platform / SCADA, MES / Operations Management, Predictive Analytics / AIM, and CONNECT</p><br></li><li><p>Experience with AVEVA Engineering products would be considered an added advantage</p><br></li><li><p>Industry knowledge in one or more of the following sectors: Oil &amp; Gas, Mining, or Power</p><br></li><li><p>French language proficiency would be considered a strong asset</p><br></li></ul><p><b><span>Commercial at AVEVA</span></b></p><br><br><p><span><span>Our Commercial team, </span><span>comprised</span><span> of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.</span></span></p><br><br><p><span><span>If </span><span>you're</span><span> passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, </span><span>you'll</span><span> find success and </span><span>fulfilment</span><span> in our Commercial team.</span></span></p><br><br><p><span><span>Find out more:</span></span><u><span>https://www.aveva.com/en/about/careers/</span></u></p><br><br><p><b><span>AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.&nbsp; Background checks will be conducted in accordance with local laws and may, subject to those laws, &nbsp;include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.&nbsp; Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.</span></b></p><br><p><br><b>AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.<br>&nbsp;<br>Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.</b></p><br> </div>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know — connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <h4>Team supervision & leadership:</h4> <ul> <li>Supervise and lead the team of waiters/waitresses, runners, ensuring they deliver exceptional service that aligns with the restaurant’s standards and vision.</li> <li>Provide ongoing training, coaching, and feedback to team members to improve service delivery and knowledge of the specialty menu.</li> <li>Foster a positive, engaged, and high-performing team environment.</li> <li>Ensure that all team members maintain a high level of professionalism and uphold company standards.</li> </ul> <h4>Guest experience & service excellence:</h4> <ul> <li>Oversee the delivery of a personalized and memorable dining experience for each guest, ensuring the service is aligned with the theme or cuisine specialty of the restaurant.</li> <li>Address any guest concerns or issues promptly and professionally, ensuring their satisfaction.</li> <li>Ensure that team members provide detailed and accurate explanations of the menu, including ingredient sourcing, preparation methods, and wine pairings.</li> </ul> <h4>Menu expertise & recommendations:</h4> <ul> <li>Maintain a deep understanding of the restaurant’s specialized menu, including unique ingredients, preparation techniques, and drink pairings.</li> <li>Supervise and guide the team in offering wine, cocktail, or non-alcoholic beverage pairings, and assist guests with dietary restrictions or special requests.</li> <li>Stay updated on seasonal menu changes and ensure that the team is well-informed of any new specialty dishes or drinks.</li> </ul> <h4>Operational efficiency:</h4> <ul> <li>Oversee the daily operations of the specialty dining area, ensuring all service areas are properly organized and that all guest orders are taken and delivered efficiently.</li> <li>Ensure proper organization of dining areas, including table settings, glassware, utensils, and condiments, for smooth service transitions.</li> <li>Coordinate with kitchen and bar teams to ensure that all orders are prepared and delivered promptly, according to guest preferences.</li> </ul> <h4>Upselling & revenue generation:</h4> <ul> <li>Supervise the team in upselling premium dishes, beverages, and exclusive items to enhance the guest experience and increase revenue.</li> <li>Encourage team members to suggest additional menu items or beverage pairings to complement the meal.</li> </ul> <h4>Reporting & administrative duties:</h4> <ul> <li>Ensure accurate reporting of daily operations, including guest feedback, sales data, and staff performance.</li> <li>Prepare and submit operational reports to senior management, highlighting areas for improvement or adjustment.</li> <li>Monitor stock levels of restaurant supplies (e.g., menus, utensils, glasses) and ensure timely replenishment as needed.</li> </ul> <h4>Health & safety compliance:</h4> <ul> <li>Enforce health and safety standards, ensuring that all staff follow proper hygiene practices and maintain a clean and safe dining environment.</li> <li>Ensure all safety protocols are followed in the dining area, including emergency procedures.</li> </ul> <h4>Problem resolution & continuous improvement:</h4> <ul> <li>Proactively address and resolve operational challenges, ensuring the team stays focused on providing excellent service.</li> <li>Collect and act on guest feedback to continuously improve the quality of in-room dining service and experience.</li> <li>Identify areas for improvement in processes and service, providing suggestions for enhancements to the management team.</li> </ul> <h4>Additional responsibilities:</h4> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <h4>Experience/certificates/education</h4> <ul> <li>Experience: Minimum of 1-2 years in a supervisory role in restaurant operations, preferably in a high-end restaurant or a luxury hospitality environment.</li> <li>Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li> <li>Skills & attributes: <ul> <li>Strong leadership and people management skills.</li> <li>Excellent interpersonal and communication abilities.</li> <li>Attention to detail and strong organizational skills.</li> <li>Proven ability to manage multiple priorities and meet deadlines.</li> <li>Ability to handle confidential and sensitive information.</li> <li>Strong understanding of food and beverage trends, menu development, and service excellence.</li> <li>Proficiency in relevant software and MS Office Suite.</li> <li>Professional and well-presented at all times.</li> <li>Customer-centric approach with a passion for hospitality.</li> <li>Proactive problem-solver with a solutions-oriented mindset.</li> <li>Ability to work in a fast-paced, dynamic environment.</li> <li>Must be able to handle multiple tasks and adapt to changing priorities.</li> </ul> </li> <li>Language: <ul> <li>Excellent reading, writing and oral proficiency in English language.</li> <li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a DevOps Engineer to support global IT integration and lead the delivery of secure, scalable, and production-ready solutions on private cloud environments. This role focuses on building and managing modern application platforms using Kubernetes while ensuring high availability, reliability, and seamless deployment for multiple Vodafone markets.</p> <h4>What you’ll do</h4> <ul> <li>Ensure availability, reliability, and performance of applications, infrastructure, and CI/CD pipelines across environments</li> <li>Lead system migrations, upgrades, and integrations, including decisions on tooling, automation, and deployment strategies</li> <li>Manage incident and problem resolution, prioritising according to SLA impact and business criticality</li> <li>Define and promote DevOps best practices, including monitoring, automation, and knowledge sharing</li> <li>Collaborate with internal teams and external vendors to resolve issues and drive continuous improvements</li> <li>Maintain application and server availability across UNIX and Windows platforms</li> <li>Troubleshoot and resolve application, infrastructure, and database-related issues</li> <li>Support and enhance CI/CD pipelines and automation frameworks</li> <li>Maintain and update technical documentation and knowledge bases</li> <li>Use internal tools and documentation repositories to efficiently resolve incidents</li> </ul> <h4>Who you are</h4> <ul> <li>Experienced in DevOps tools implementation and system integration</li> <li>Strong knowledge of Kubernetes, Docker, and microservices architecture</li> <li>Familiar with tools such as Jira, Confluence, GitHub, Nexus, and SonarQube</li> <li>Understanding of AWS cloud services is advantageous</li> <li>Solid background in UNIX/Linux administration and IT infrastructure (e.g., DNS, proxy, connectivity)</li> <li>Experience in service management, prioritisation, and handling multiple incidents simultaneously</li> <li>Familiarity with ITIL practices or certification is beneficial</li> <li>Knowledge of API management tools such as Apigee is desirable</li> <li>Basic software or web development knowledge is an advantage</li> <li>Strong problem-solving, collaboration, and communication skills</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work on global platforms supporting multiple Vodafone markets</li> <li>Exposure to modern DevOps practices, private cloud environments, and large-scale systems</li> <li>Collaborative working environment with cross-functional and international teams</li> <li>Opportunities for professional growth through system upgrades, migrations, and innovation initiatives</li> <li>Ability to contribute to process improvements and automation</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced Kubernetes orchestration and containerisation practices</li> <li>End-to-end CI/CD pipeline management and optimisation</li> <li>Cloud-native architecture and private cloud platform engineering</li> <li>Incident management and root cause analysis in large-scale environments</li> <li>Cross-functional collaboration and stakeholder management in global delivery models</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology, and transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry, and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>This role is suited to individuals with strong backend expertise who enjoy working on complex, distributed systems using modern Java frameworks, cloud technologies, and microservices architectures. The position follows a hybrid working model and offers the opportunity to contribute to large-scale, business-critical platforms within a global environment.</p> <h4>What you’ll do</h4> <ul> <li>Design, develop, and maintain robust Java-based applications for enterprise-wide platforms.</li> <li>Build and enhance microservices using Spring Boot, Spring Cloud, and Spring Security.</li> <li>Develop solutions to complex technical problems, ensuring scalability, reliability, and performance.</li> <li>Work with Java 8 or Java 17 environments, applying modern language features and best practices.</li> <li>Implement containerised services using Docker and Kubernetes.</li> <li>Collaborate within CI/CD pipelines to enable efficient build, test, and deployment processes.</li> <li>Contribute to cloud-based deployments and services, with exposure to AWS environments.</li> <li>Work closely with cross-functional teams to deliver high-quality outcomes aligned to business needs.</li> <li>Apply strong problem-solving and analytical skills to diagnose and resolve technical issues.</li> </ul> <h4>Who you are</h4> <ul> <li>You have strong hands-on experience with Java and enterprise application development.</li> <li>You bring solid expertise in Spring Boot, Spring Cloud, and Spring Security frameworks.</li> <li>You have experience designing and working with microservices architectures.</li> <li>You are comfortable working with containerisation technologies such as Docker and Kubernetes.</li> <li>You have familiarity with CI/CD pipelines and cloud platforms, particularly AWS.</li> <li>You demonstrate excellent problem-solving and analytical thinking skills.</li> <li>You communicate clearly and effectively in English, both verbally and in writing.</li> <li>You collaborate well with others and contribute positively within diverse, distributed teams.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Exposure to enterprise-scale, cloud-native systems within a global organisation.</li> <li>Opportunities to work with modern Java versions, microservices, and container orchestration.</li> <li>Access to structured training programmes and professional certifications.</li> <li>Clear development pathways and potential promotion opportunities in line with HR mobility policies.</li> <li>A hybrid working model that supports flexibility and collaboration.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced backend engineering practices using modern Java frameworks.</li> <li>Designing and operating scalable microservices architectures.</li> <li>Cloud-native development and deployment on AWS platforms.</li> <li>Container orchestration and service resilience using Kubernetes.</li> <li>Working effectively within CI/CD-driven delivery environments.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.</p><br><p>DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.</p><br><p>For more information, please visit: www.didiglobal.com/news</p><br>#LI-Hybrid<p>From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.</p><br> <p>Being part of the Operations Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility rider platform while adding value to the marketplace in Egypt via executing new initiatives.</p><br> <ul> <li>Collect, analyze, and interpret large datasets related to rider behavior, trip patterns, customer feedback, and operational performance to support data-driven decision-making.</li> <li>Support the growth and sustainability of the active rider base by monitoring acquisition and recall performance, ensuring healthy sign-up volumes, conversion rates, and retention metrics.</li> <li>Manage and optimize incentive allocation across new rider acquisition and recall initiatives, ensuring efficiency while meeting volume and performance targets.</li> <li>Track campaign performance and key KPIs, providing regular insights and recommendations to improve effectiveness and ROI.</li> <li>Provide analytical and administrative support for cross-functional projects led by the Operations Manager, including timeline tracking, stakeholder coordination, and progress reporting.</li> <li>Evaluate existing operational processes and workflows to identify inefficiencies, gaps, and opportunities for improvement, and support the implementation of optimization initiatives.</li> <li>Assist in A/B testing and experimentation, including hypothesis formulation, result analysis, and post-test recommendations.</li> <li>Collaborate with Product, Marketing, and CX teams to translate insights into actionable improvements across the rider journey.</li> </ul><ul><li>We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. </li><li>We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. </li><li>We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. </li><li>We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. </li><li>We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. </li><li>We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.</li></ul><p><strong>We are committed to building inclusive and diverse teams.</strong></p><br><p>At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.</p><br><p>Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.</p><br><p>We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.</p><br><p><em><strong>I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms</strong></em></p><br><p>• Bachelor’s degree in Business Administration, Economics, Statistics, or related field.</p><br> <p>• 1-3 years of experience in a data analysis, business analysis, or similar role.</p><br> <p>• Strong analytical skills with experience in using statistical tools and software.</p><br> <p>• Proficient in Microsoft Excel and data visualization tools. SQL knowledge is a plus.</p><br> <p>• Excellent organizational and communication skills.</p><br> <p>• Ability to work effectively in a team and adapt to a rapidly changing environment.</p><br> <p>• Excellent verbal and written communication skills.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet. As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.</p><p>As the Brand and Communication Senior Specialist, you will play a pivotal role in developing and executing comprehensive brand and communication strategies to enhance brand awareness, drive engagement, and support business objectives. You will have to be a strategic thinker with a creative mindset, exceptional <b>communication skills, and a passion for building and nurturing brand equity.</b></p><p><b>Key Responsibilities:</b></p><ul><li>Brand Strategy Development: Develop and implement strategic brand plans aligned with company objectives, ensuring consistency across all touchpoints and channels;</li><li>Brand Identity Management: Manage and uphold the company's brand identity, including visual elements, messaging, and tone of voice, to ensure alignment with brand values and positioning;</li><li>Content Creation and Management: Create compelling and engaging content for various platforms, including social media, website, email, and print materials, that effectively communicates the brand message and resonates with the target audience;</li><li>Campaign Development: Lead the development and execution of integrated marketing campaigns, from concept to delivery, across multiple channels to drive brand awareness, engagement, and conversion;</li><li>PR &amp; Media Relations: Cultivate and maintain relationships with media outlets, journalists, and influencers to secure press coverage and amplify brand messaging through earned media channels;</li><li>Digital Marketing: Collaborate with digital marketing teams to optimise online presence, including website content, SEO/SEM strategies, email marketing, and social media advertising;</li><li>Internal Communication: Develop and implement internal communication strategies to ensure consistent messaging and alignment with company culture and values among employees;</li><li>Brand Performance Measurement: Track and analyse key performance indicators (KPIs) to evaluate the effectiveness of brand and communication initiatives and make data-driven recommendations for optimisation;</li><li>Stakeholder Collaboration: Collaborate cross-functionally with internal teams, including marketing, sales, product development, and senior leadership, to ensure brand initiatives are integrated and aligned with broader business goals.</li></ul><p><b>Qualifications</b></p><p>Bachelor s degree in marketing, Mass Communication, or a related field.</p><p>Experience</p><p>5+ years of experience in a similar role. Preferably in a reputable creative agency.</p><p>Knowledge</p><p>Experience in brand management, communication, or marketing roles with a proven track record of success;</p><p>Strong strategic thinking and analytical skills, with the ability to translate insights into actionable strategies;</p><p>Excellent written and verbal communication skills, with a keen attention to detail and the ability to craft compelling narratives;</p><p>Creative mindset with a passion for storytelling and brand building;</p><p>Experience with digital marketing platforms, content management systems, and analytics tools;</p><p>Ability to thrive in a fast-paced environment, manage multiple projects simultaneously, and meet tight deadlines;</p><p>Strong interpersonal skills and the ability to collaborate effectively with diverse teams and stakeholders.</p><p>Skills</p><p>Excellent communication, collaboration, and time-management skills, including prioritising, scheduling and adapting when necessary;</p><p>Strong creative skills;</p><p>Strategic Thinker.</p><p>Traits</p><p>Agile and capable of handling multiple projects simultaneously;</p><p>An eye for detail and the ability to proofread one's own work is a must;</p><p>Ability to work independently with little or no daily supervision;</p><p>Strict adherence to the style guides of Dubizzle and their policies for publication;</p><p>Creative, innovative and easily adapts to changes.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in marketing, Mass Communication, or a related field.</li><li>5+ years of experience in a similar role. Preferably in a reputable creative agency.</li><li>Experience in brand management, communication, or marketing roles with a proven track record of success;</li><li>Strong strategic thinking and analytical skills, with the ability to translate insights into actionable strategies;</li><li>Excellent written and verbal communication skills, with a keen attention to detail and the ability to craft compelling narratives;</li><li>Creative mindset with a passion for storytelling and brand building;</li><li>Experience with digital marketing platforms, content management systems, and analytics tools;</li><li>Ability to thrive in a fast-paced environment, manage multiple projects simultaneously, and meet tight deadlines;</li><li>Strong interpersonal skills and the ability to collaborate effectively with diverse teams and stakeholders.</li><li>Excellent communication, collaboration, and time-management skills, including prioritising, scheduling and adapting when necessary;</li><li>Strong creative skills;</li><li>Strategic Thinker.</li><li>Agile and capable of handling multiple projects simultaneously;</li><li>An eye for detail and the ability to proofread one's own work is a must;</li><li>Ability to work independently with little or no daily supervision;</li><li>Strict adherence to the style guides of Dubizzle and their policies for publication;</li><li>Creative, innovative and easily adapts to changes.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors. The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team comprised of Butlers and Butler Valets and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department. While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.</p><p>CORE WORK ACTIVITIES</p><p>Managing Butler Services</p><p>Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests. Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement. Manages VIP guests schedules as appropriate to support potential needs. Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible. Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey. Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results. Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team. Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members. Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship. Continuously strives with the team to provide the bespoke and uncompromising services. Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).</p><p>Supporting Management of Front Desk Team</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</p><p>Guest Relations</p><p>Sets the standard and tone for how Butler team members drive guest relations. Coaches team members to recognize and build rapport with guests. Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements. Verifies Butler teams manage guests schedules to anticipate potential needs. Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible. Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy. Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. ? Assists other employees to verify proper coverage and prompt guest service.</p><p>Managing Departmental Costs</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience</h2><p>High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.</p><p></p></section>