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<p>An international technology startup is building its core development team in Egypt for the development and launch of a new-generation digital platform.</p><p>We are seeking an experienced AI / Machine Learning Engineer who can design, build, deploy and continuously improve production-grade AI systems. The successful candidate will work closely with European management and the wider engineering team to develop the platform’s core AI capabilities.</p><p>Key Responsibilities:</p><p>• Design and implement AI and machine learning solutions for a scalable digital platform<br>• Develop applications using Large Language Models (LLMs), Generative AI and Natural Language Processing<br>• Build Retrieval-Augmented Generation (RAG) pipelines, embedding systems, semantic search and vector database integrations<br>• Integrate external and internal AI APIs into production applications<br>• Develop evaluation, testing and monitoring processes for AI outputs<br>• Optimize AI systems for accuracy, latency, reliability, security and operating cost<br>• Build and maintain data processing, indexing and retrieval pipelines<br>• Collaborate with backend, frontend, mobile, cloud and product teams<br>• Document technical decisions, architectures and development processes<br>• Contribute to engineering standards, code reviews and continuous product improvement</p><p>Working Environment:</p><p>• International technology project<br>• Egypt-based development team<br>• Collaboration with European management<br>• Long-term full-time opportunity<br>• Competitive compensation based on experience<br>• Professional growth as the company and technical team scale</p><p>Due to the innovative and confidential nature of the project, detailed information regarding the product, business model and proprietary technology will be disclosed only to shortlisted candidates and, where appropriate, after execution of a Non-Disclosure Agreement (NDA).</p><p><strong>Requirements</strong></p><p>• 4–7 years of professional experience in AI, Machine Learning or production software engineering</p><p>• Strong proficiency in Python and experience writing clean, tested and maintainable production code</p><p>• Hands-on experience with Large Language Models (LLMs), Generative AI, prompt engineering and AI APIs</p><p>• Practical experience building Retrieval-Augmented Generation (RAG) systems</p><p>• Experience with embeddings, vector databases, semantic search, information retrieval and reranking</p><p>• Strong knowledge of Natural Language Processing; experience with multilingual systems is considered an advantage</p><p>• Experience deploying, evaluating and monitoring AI or machine learning systems in production</p><p>• Familiarity with REST APIs, PostgreSQL, data pipelines and backend service integration</p><p>• Experience with Docker and at least one major cloud platform: AWS, Microsoft Azure or Google Cloud Platform</p><p>• Understanding of AI security, data privacy, access control and responsible handling of sensitive information</p><p>• Strong problem-solving skills and ability to work independently, document decisions and meet deadlines</p><p>• Good command of written and spoken English</p><p>• Candidates must be based in Egypt or available to work as part of our Egypt development team</p><p>• Bachelor’s degree in Computer Science, Artificial Intelligence, Engineering or a related field, or equivalent demonstrated professional experience</p><p>Preferred Qualifications:</p><p>• Experience with MLOps, model evaluation, observability, caching and cost optimization</p><p>• Experience developing scalable SaaS platforms or startup products</p><p>• Knowledge of PyTorch, TensorFlow, LangChain, LlamaIndex or similar frameworks</p><p>• Previous experience collaborating with international or distributed engineering teams</p><p>Applicants should provide a CV, LinkedIn profile and GitHub profile or technical portfolio, where available.</p><p></p>

<p><strong>Key Responsibilities:</strong></p><p><strong>PROCESS EXCELLENCE &amp; SOPS</strong></p><ul><li><p><strong> </strong>Develop, document, maintain, and continuously improve end-to-end SOPs for the order-to-delivery-to-cash lifecycle across all channels (online store, app, and the four branches).</p></li><li><p>Standardize workflows across the Product Manager, warehouse and fulfillment, couriers, and customer service so handoffs are clear and exceptions are handled consistently.</p></li><li><p> Maintain a single, version-controlled process library and ensure teams always work to the current version.</p></li><li><p>Run a recurring assurance program (audits, spot-checks, sample reviews) that verifies SOP adherence and flags deviations before they reach the customer.</p></li><li><p>Design and audit the control framework over delivery accuracy, returns and RTO handling, and COD cash reconciliation — the controls, not the reconciliation itself, which sits with Finance (or Operations until Finance is staffed for it.</p></li><li><p> Investigate root causes of operational failures and document corrective and preventive recommendations, escalating them to the Head of E-Commerce for action with the relevant team. </p></li></ul><p></p><p><strong>LOGISTICS &amp; LAST-MILE ASSURANCE:</strong></p><ul><li><p>Monitor courier SLA performance (Bosta and any additional 3PLs) and the internal fleet: on-time delivery, first-attempt success, delivery lead time, and RTO / failed-delivery rates.</p></li><li><p> Independently verify COD reconciliation accuracy between couriers, the ERP (Edara → Odoo), and Finance, and escalate unresolved or aging variances to Finance and the Head of E-Commerce.</p></li><li><p> Own the logistics KPI definitions and validate that the KPIs reflect the business, while the Data Scientist owns dashboard development, calculations, and reporting — then convert the insights into improvement initiatives.</p></li></ul><p></p><p><strong>ORDER &amp; CUSTOMER-OPERATIONS QUALITY:</strong></p><ul><li><p>. Assure order-lifecycle quality: order accuracy, fulfillment time, packing standards, and cancellation and return handling.</p></li><li><p>. Track cross-team SOP adherence and log deviations for the Head of E-Commerce to resolve with operations, customer service, and the Product Manager (who executes Shopify changes.</p></li></ul><p></p><p><strong>CUSTOMER EXPERIENCE &amp; SERVICE ASSURANCE:</strong></p><ul><li><p>. Conduct recurring audits of Customer Service interactions to ensure compliance with SOPs, service standards, and communication guidelines.</p></li><li><p>. Audit complaint handling, escalations, and service recovery to ensure SLA adherence and consistent execution.</p></li><li><p>. Review Customer Experience KPIs and identify trends, process gaps, and recurring customer pain points.</p></li><li><p>. Verify that customer feedback and Voice of Customer insights are accurately captured, categorized, and escalated for corrective action.</p></li><li><p>. Recommend process improvements that enhance service quality, reduce repeat complaints, and improve the overall customer experience.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Qualifications &amp; Experience:</strong></p></li><li><p>5+ years in e-commerce or retail operations, logistics, or operational quality and assurance, with at least 2 years leading process or QA work.</p></li><li><p>Hands-on experience with last-mile and COD logistics in the Egyptian / MENA market: courier SLA management, RTO, and cash reconciliation.</p></li><li><p>Proven track record building SOPs and running audits or control programs.</p></li><li><p>Working knowledge of Shopify (or a similar platform) and ERP systems; Edara / Odoo experience an advantage.</p></li><li><p>Strong data literacy — comfortable with Excel and BI dashboards (Power BI a plus); able to validate and interpret operational data.</p></li><li><p>Bachelor's degree in engineering, business, supply chain, or a related field; Lean / Six Sigma or a quality certification is a plus.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, collect, secure, and maintain all cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Audit house banks periodically according to SOPs. Maintain, distribute, and record petty cash and cashier banks. Collect and verify cash and cash equivalents and prepare paperwork for bank deposit at prescribed times. Document, prepare and distribute reports to department managers. Prepare tickets for cash banquet functions and check hotel token machines. Provide cash to guests and conduct currency exchanges in accordance with policies and procedures. Document, maintain, communicate, and act upon all Cash Variances according to SOPs. Act as liaison between property and armored car service or primary banking institution. Participate in internal and regulatory audit processes and ensure compliance with SOPs.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette; ensure that coworkers understand their tasks. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Responsibilities and Tasks</b>: The Technical Project Engineer leads data design and model build activities during project execution and provides support to clients in support phase of a project. Ensures that all the data required for EcoStructure ADMS Advanced Distribution Management System are successfully identified in source systems, mapped to the ADMS model, integrated/migrated to ADMS in most cost-effective way, stored effectively/securely and validated for agreed functionalities which fit customer business goals set at the beginning of ADMS project. Job description: Identify data of interest through all available data sources (SCADA, GIS, asset management systems, MDMS, and other). Define and document design for project ETL processes. Specify data mapping between external legacy systems and ADMS. Lead data validation and migration processes. Understand, lead and execute tasks related to display building, network model build and network model validation. Understand, lead and execute tasks related to SCADA model import and validation. Troubleshoot issues related to the model build. Design and support process for SCADA point to point testing. Define and document data cutover process. Troubleshoot problems with data integration, model build and ADMS model promotion, and proposes solutions. Analyze and create functional specifications in its domain, based on clients requirements. Detect gaps in responses to clients requirements and delivers feedback to the Product Center with the aim of improving the offers. During the analysis of client s requirements, continually oversees the actions of other members of the project team and if needed suggests corrections. Approve the content of tests and participates in creation of complex business end to end test scenarios in all aspects of ADMS product. Continually work on improvement of test scenarios in cooperation with other test process participants in the company. Respond quickly and professionally to bugs reported by a client and continually communicates with the client. Perform triage of software defects reported by clients according to the established procedure. Continually follow the development of the company s product within the entire ADMS portfolio. Cooperate with other team members, identifies obstacles in the work process and shares them with other team members and other teams, within the Regional Solution Center. Continually contribute to work process and procedures improvement within both the Regional Solution Center and the entire company. Keep up with the latest achievements in the fields of power engineering, software engineering and information technology (IT) and continually improves their own skill set, competence and domain knowledge. Continually work on raising the level of competence of less experienced team members. If needed, hold presentations/workshops to a wider audience with the aim of expanding the skill set of the targeted audience. What's in it for you: Bachelor degree of Power Electrical University. Good SCADA. Basic understanding of IEC CIM standard. Experience in integrating different software products such as GIS, SCADA, Metering and billing systems, SAP, etc. is an advantage. English language. French is an advantage.</div></section>

<ul><li><p>Work on Master Time Schedule plan</p></li><li><p>Create weekly work plans from this time schedule</p></li><li><p>Create procurement plans from this weekly schedule</p></li><li><p>Create invoices for subcontractors on a weekly basis</p></li><li><p>Follow up weekly on consumption rates of materials (Actual vs Scheduled)</p></li><li><p>Ability to communicate and follow up with subcontractors with proper timing in order to properly plan for works and to follow time schedule</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Proven work experience as a Site Reliability Engineer or similar role</p></li><li><p>Collaborate and communicate asynchronously</p></li><li><p>Document all the things so you don’t need to learn the same thing twice</p></li><li><p>Have an enthusiastic, go-for-it attitude</p></li><li><p>Relevant training and/or certifications as a Site Reliability Engineer</p></li></ul><p></p>

<p>Provide first-line technical support to customers via phone. Troubleshoot and resolve hardware and software issues Guide users through troubleshooting steps Analyze technical problems and ensure timely resolution Document incidents, troubleshooting steps, and resolutions in support systems Escalate complex issues when required Collaborate with internal teams to improve support processes and knowledge bases Maintain a high level of customer satisfaction</p><p><strong>Desired Candidate Profile</strong></p><p>English level: B2 / C1 Graduates and dropouts are welcome to apply Good communication and problem-solving skills Basic technical troubleshooting knowledge Flexibility to work rotational shifts Customer-focused mindset Ability to work effectively in a fast-paced environment Location: New Cairo Work Model: On-site</p>

<ul><li><p>Work on Master Time Schedule plan</p></li><li><p>Create weekly work plans from this time schedule</p></li><li><p>Create procurement plans from this weekly schedule</p></li><li><p>Create invoices for subcontractors on a weekly basis</p></li><li><p>Follow up weekly on consumption rates of materials (Actual vs Scheduled)</p></li><li><p>Ability to communicate and follow up with subcontractors with proper timing in order to properly plan for works and to follow time schedule</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Proven work experience</strong> as a Site Engineer or similar role</p></li><li><p>Collaborate and communicate asynchronously</p></li><li><p>Document all the things so you don’t need to learn the same thing twice</p></li><li><p>Have an enthusiastic, go-for-it attitude</p></li><li><p>Relevant training and/or certifications as a Site/Fitout Engineer</p></li></ul><p></p>

<p> </p> <p> </p> <p> <strong>Key Responsibilities</strong> </p> <ul> <li> <strong>Calendar &amp; Schedule Management:</strong> Manage and optimize complex calendars, coordinate high-level meetings, and handle all travel arrangements and itineraries.</li> <li> <strong>Communication Liaison:</strong> Act as a gatekeeper and primary liaison for the executive office. Draft, review, and manage professional correspondence, reports, and memos.</li> <li> <strong>Meeting &amp; Event Coordination:</strong> Organize executive-level meetings, prepare agendas, compile briefing materials, and record accurate, actionable meeting minutes.</li> <li> <strong>Document &amp; Policy Support:</strong> Maintain secure, organized digital and physical filing systems. Assist in formatting, organizing, and distributing institutional frameworks, academic policies, or organizational charts.</li> <li> <strong>Project Tracking:</strong> Follow up on action items and deadlines across various departments to ensure executive decisions and initiatives are executed smoothly.</li> </ul>

<p>HelpLyncs is hiring a remote Process Improvement Specialist to work with our international clients in the US, UK, and Australia. Operational and strategic talent who keep projects on track, data clean, and processes running like clockwork for the businesses we support. This is a remote role for an English-fluent professional based in Egypt. What you'll do Coordinate projects, tasks, and stakeholders Maintain data, reporting, and documentation Improve and document processes Keep delivery on schedule and on budget</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent, professional English (written and spoken)</li><li>Experience in operations, PM, or business support</li><li>Strong organisation and communication skills</li><li>Comfort with CRMs and project tools</li></ul>

<p>HelpLyncs is hiring a remote Project Manager to work with our international clients in the US, UK, and Australia. Operational and strategic talent who keep projects on track, data clean, and processes running like clockwork for the businesses we support. This is a remote role for an English-fluent professional based in Egypt.</p><p>What you'll do</p><ul><li>Coordinate projects, tasks, and stakeholders</li><li>Maintain data, reporting, and documentation</li><li>Improve and document processes</li><li>Keep delivery on schedule and on budget</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent, professional English (written and spoken)</li><li>Experience in operations, PM, or business support</li><li>Strong organisation and communication skills</li><li>Comfort with CRMs and project tools</li></ul>

<p>HelpLyncs is hiring a remote Business Development Manager to work with our international clients in the US, UK, and Australia. Operational and strategic talent who keep projects on track, data clean, and processes running like clockwork for the businesses we support. This is a remote role for an English-fluent professional based in Egypt.</p><p>What you'll do</p><ul><li>Coordinate projects, tasks, and stakeholders</li><li>Maintain data, reporting, and documentation</li><li>Improve and document processes</li><li>Keep delivery on schedule and on budget</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent, professional English (written and spoken)</li><li>Experience in operations, PM, or business support</li><li>Strong organisation and communication skills</li><li>Comfort with CRMs and project tools</li></ul>

<p>HelpLyncs is hiring a remote Operations Manager to work with our international clients in the US, UK, and Australia. Operational and strategic talent who keep projects on track, data clean, and processes running like clockwork for the businesses we support. This is a remote role for an English-fluent professional based in Egypt.</p><p>What you'll do</p><ul><li>Coordinate projects, tasks, and stakeholders</li><li>Maintain data, reporting, and documentation</li><li>Improve and document processes</li><li>Keep delivery on schedule and on budget</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What we're looking for</p><ul><li>Fluent, professional English (written and spoken)</li><li>Experience in operations, PM, or business support</li><li>Strong organisation and communication skills</li><li>Comfort with CRMs and project tools</li></ul>

<p>HelpLyncs is hiring a remote Operations Coordinator to work with our international clients in the US, UK, and Australia. Operational and strategic talent who keep projects on track, data clean, and processes running like clockwork for the businesses we support. This is a remote role for an English-fluent professional based in Egypt.</p><p>What you'll do</p><ul><li>Coordinate projects, tasks, and stakeholders</li><li>Maintain data, reporting, and documentation</li><li>Improve and document processes</li><li>Keep delivery on schedule and on budget</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent, professional English (written and spoken)</li><li>Experience in operations, PM, or business support</li><li>Strong organisation and communication skills</li><li>Comfort with CRMs and project tools</li></ul>

<p>HelpLyncs is hiring a remote Operations Assistant to work with our international clients in the US, UK, and Australia. Operational and strategic talent who keep projects on track, data clean, and processes running like clockwork for the businesses we support. This is a remote role for an English-fluent professional based in Egypt.</p><p>What you'll do</p><ul><li>Coordinate projects, tasks, and stakeholders</li><li>Maintain data, reporting, and documentation</li><li>Improve and document processes</li><li>Keep delivery on schedule and on budget</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent, professional English (written and spoken)</li><li>Experience in operations, PM, or business support</li><li>Strong organisation and communication skills</li><li>Comfort with CRMs and project tools</li></ul>

<p>HelpLyncs is hiring a remote CRM Manager / Specialist to work with our international clients in the US, UK, and Australia. Operational and strategic talent who keep projects on track, data clean, and processes running like clockwork for the businesses we support. This is a remote role for an English-fluent professional based in Egypt.</p><p>What you'll do</p><ul><li>Coordinate projects, tasks, and stakeholders</li><li>Maintain data, reporting, and documentation</li><li>Improve and document processes</li><li>Keep delivery on schedule and on budget</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What we're looking for</p><ul><li>Fluent, professional English (written and spoken)</li><li>Experience in operations, PM, or business support</li><li>Strong organisation and communication skills</li><li>Comfort with CRMs and project tools</li></ul>