وظائف مدير العمليات في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>ROLE SUMMARY</strong></p><br><p><strong>We’re looking for a Category Manager to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</strong></p><br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li><p><strong>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.&nbsp;</strong></p><br></li><li><p><strong>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.&nbsp;</strong></p><br></li><li><p><strong>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.&nbsp;</strong></p><br></li><li><p><strong>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</strong></p><br></li><li><p><strong>Reviewing and resolving any issues with local suppliers.&nbsp;</strong></p><br></li><li><p><strong>Assortment:&nbsp;</strong></p><br></li></ul><ul><li><p><strong>Ensuring cost efficiency across our consumers that meets their needs/wants.&nbsp;</strong></p><br></li><li><p><strong>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.&nbsp;</strong></p><br></li><li><p><strong>Providing regional teams with information regarding products and quantities needed for international and regional contracts.&nbsp;</strong></p><br></li><li><p><strong>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.&nbsp;</strong></p><br></li></ul><ul><li><p><strong>Price:&nbsp;</strong></p><br></li></ul><ul><li><p><strong>Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.&nbsp;</strong></p><br></li><li><p><strong>Collecting market prices and conducting country price audits.&nbsp;</strong></p><br></li></ul><ul><li><p><strong>Promos:&nbsp;</strong></p><br></li></ul><ul><li><p><strong>Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.&nbsp;</strong></p><br></li><li><p><strong>Developing the country promotion calendar.&nbsp;</strong></p><br></li><li><p><strong>Following up and ensuring effective execution of all activities required for each promotional event.&nbsp;</strong></p><br></li><li><p><strong>Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.&nbsp;</strong></p><br></li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li><p><strong>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting - Private Label experience is a plus</strong></p><br></li><li><p><strong>You have built teams and led cross-functional projects at scale.</strong></p><br></li><li><p><strong>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</strong></p><br></li><li><p><strong>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</strong></p><br></li><li><p><strong>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br></li><li><p><strong>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br></li><li><p><strong>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</strong></p><br></li><li><p><strong>Language skills: Fluent English and Arabic would be highly advantageous.</strong></p><br></li></ul><br><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>To ensure that each food and beverage outlet and banquet is managed successfully as an independent profit center.<br> To ensure that each outlet is managed by a management team (outlet manager) who are totally accountable for their profitability.<br> To coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the annual business plan.<br> To monitor all costs and recommend measures to control them.<br> To ensure that the department operational budget is strictly adhered to.<br> To ensure that all the outlets and banquet is managed efficiently according to the established concept statements.<br> To ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual.<br> To represent the food and beverage department on the hotel's executive committee.</p> <h4>Qualifications</h4> <ul> <li>Minimum three years experience required</li> <li>Managerial skills</li> <li>Communication skills</li> <li>Leadership skills</li> <li>Fluent in English</li> <li>Luxury attitude</li> <li>Egyptian nationality</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English; additional languages are a plus</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Credit assessment and risk management:</strong></p> <ul> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> </ul> <p><strong>Accounts receivable management:</strong></p> <ul> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> </ul> <p><strong>Credit policy enforcement:</strong></p> <ul> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> </ul> <p><strong>Collections and dispute resolution:</strong></p> <ul> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> </ul> <p><strong>Reporting and financial analysis:</strong></p> <ul> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> </ul> <p><strong>Team leadership and supervision:</strong></p> <ul> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> </ul> <p><strong>Internal and external coordination:</strong></p> <ul> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> </ul> <p><strong>Compliance and documentation:</strong></p> <ul> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>People & culture</h4> <p><strong>Employee relations</strong></p> <ul> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> </ul> <p><strong>Recruitment</strong></p> <ul> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> </ul> <p><strong>Employee engagement and communications</strong></p> <ul> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> </ul> <h4>Learning & talent development & performance management</h4> <ul> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> </ul> <h4>Finance</h4> <ul> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> </ul> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <p><strong>Abilities/key competencies/skills</strong></p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <p><strong>Leading myself</strong></p> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <p><strong>Leading others</strong></p> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <p><strong>Leading the business</strong></p> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <p><strong>Experience/certificates/education</strong></p> <ul> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The Training &amp; Quality Manager&nbsp; is responsible for successfully onboarding, skill, and training the hotel team through well designed and operationally viable blended learning solutions and ensure that every corporate training initiative has been successfully implemented and&nbsp;each hotel employee is to developed in both skills and competencies to deliver a&nbsp;consistent beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, includes ensuring optimal communication between&nbsp;management, all administrative and operational departments. Quality assurance and&nbsp;enhancement according to Kempinski standards and hotel-specific standards.<br><br><ul><li>Analyse training needs and training effectiveness.</li><li>Plan, design and deliver training programmes.</li><li>Devise a training marketing strategy, which is evident both at the back of house<br>and reflected in campaigns or initiatives to address training topics/themes<br>accordingly.</li><li>Establish and foster relationships and partnerships with external suppliers,<br>training providers, and legal and safety entities.</li><li>Establish a training network according to Kempinski standards, including spending<br>time in operations to foster this network.</li><li>Coach and train managers and Departmental Trainers to improve departmental<br>performance.</li><li>Organise and supervise Kempinski DNA and brand immersion activities.</li><li>Continuously seek and support new approaches, practices and processes to<br>improve the efficiency of the training services offered.</li><li>Train and develop Training team members.</li><li>Identify potential training talent and propose &amp;amp; foster Master Trainer candidates.</li><li>In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.</li><li>Lead by example and promote Kempinski’s core values.</li><li>Promote and implement Kempinski Corporate Training policies and procedures.</li></ul>Quality Management:<br><ul><li>Daily processing of guest feedback on GSS, Review Pro, care/Compliment<br>entries and direct correspondence in cooperation with all administrative and<br>operational departments, including resubmission and ongoing guest<br>correspondence.</li><li>Implementation of individual quality measurements and guest surveys.</li><li>&nbsp;Send daily updates about the current status of quality ranking on all channels<br>internally.</li><li>&nbsp;Analysis of the causes of guest dissatisfaction in cooperation with the<br>responsible department managers.</li><li>&nbsp;Implementation of improvement processes in cooperation with the responsible<br>department managers.</li><li>&nbsp;Implementation and sustainable continuation of Lobster Ops in cooperation with<br>the training department.</li><li>Establishment and maintenance of a sustainable quality management system,<br>including statistical analysis and analysis with solutions.</li><li>Implementation of a regular quality meeting structure with the creation,<br>implementation and adherence to quality action plans.</li><li>&nbsp;Creation and communication of a monthly quality snapshot for the 5th of a month<br>- based on the measured results of:<br>- GSS and Review Pro Feedback MTD &amp;amp; YTD, Care statistics, naming the top 3<br>weaknesses at the hotel level including measures, taking into account positive<br>feedback on employees, communication and DNA stories.</li><li>&nbsp;Significant promotion of the Care &amp;amp; Compliment culture, exhorting deviations with the<br>support of the Executive Committee where necessary.</li><li>Participation in internal meetings, referring to the quality management.</li><li>Accompanying and implementing all Kempinski Guest Experience initiatives.</li><li>&nbsp;Form control of the local policy &amp;amp; procedure structure as well as regular update management.</li><li>Control the implementation of all Kempinski Policies, Procedures &amp;amp; Standards with feedback to the Executive Committee.</li><li>&nbsp;Creation of a guest intelligence program and control of execution.</li><li>&nbsp;Daily hotel inspection to check quality standards in Front of House and Back of<br>House areas.</li><li>&nbsp;Regular quality checks in cooperation with Lobster Ops.</li><li>&nbsp;Best practice exchange with other Kempinski hotels.</li><li>&nbsp;Active participation in HOD and Direct Line Meeting.</li></ul> </div>

<p><h4>Job summary<\/h4>\n<p>Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and standard operating procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.<\/p>\n\n<h4>Candidate profile<\/h4>\n<h4>Education and experience<\/h4>\n<ul>\n<li>High school diploma or GED; 4 years experience in the security\/loss prevention or related professional area. OR<\/li>\n<li>2-year degree from an accredited university in criminal justice or related major; 2 years experience in the security\/loss prevention or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<h4>Managing security\/loss prevention operations<\/h4>\n<ul>\n<li>Assists the director of engineering in administering fire prevention programs and emergency preparedness.<\/li>\n<li>Conducts hazard and risk assessments at the property to include quarterly OSHA\/SAFETY audits, incident tracking, and the hazard abatement process.<\/li>\n<li>Develops detailed \"shut down\" procedures for the property to ensure that all areas are secured at the appropriate times.<\/li>\n<li>Comply with applicable laws and safety regulations.<\/li>\n<li>Follow proper key control guidelines in loss prevention and in the property.<\/li>\n<li>Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.<\/li>\n<li>Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.<\/li>\n<li>Follow Duty of Care process for the protection of guests and employees.<\/li>\n<li>Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.<\/li>\n<li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/li>\n<li>Implements action plans to monitor and control risk.<\/li>\n<li>Monitors all unusual activities in and around the property that would impair the well being of guests and employees.<\/li>\n<li>Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.<\/li>\n<li>Oversees and guides the efforts of the Accident Prevention Committee.<\/li>\n<li>Oversees first aid program for guests and employees.<\/li>\n<li>Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<\/li>\n<li>Serves as a role model to demonstrate appropriate behaviors.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<\/ul>\n\n<h4>Ensuring exceptional customer service<\/h4>\n<ul>\n<li>Meet quality standards and customer expectations on a daily basis.<\/li>\n<li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<\/li>\n<li>Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.<\/li>\n<li>Provides services that are above and beyond for customer satisfaction and retention.<\/li>\n<\/ul>\n\n<h4>Additional responsibilities<\/h4>\n<ul>\n<li>Analyzes information and evaluating results to choose the best solution and solve problems.<\/li>\n<li>Develops liaison with local law enforcement and emergency services.<\/li>\n<li>Informs and\/or updates the executives and peers on relevant information in a timely manner.<\/li>\n<li>Provides information to supervisors and co-workers by telephone, in written form, or in person.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \"Wonderful Hospitality. Always.\" by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\u2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p>\n\n<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\u2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\u2019s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you\u2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates<\/p><p><\/p>

<p><h4>Job summary</h4> <p>Plans and manages the overall operation of venue and hotel entertainment and assigned special events. Promotes positive guest experiences by facilitating the running of talent and technical aspects at the optimum performance levels. Works in conjunction with leadership and entertainment team in the development and implementation of the strategic plan for the enhancement of all entertainment venues and special events. Finalizes performance contracts and manages contract talent relationships. Supports leadership in concept development, stage management, coordination of creative team, talent booking and creative endeavors. Manages the day-to-day technical operation and quality assurance of all entertainment venues. Coordinates sales efforts with all departments to maximize revenue opportunities.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <p>High school diploma or GED; 2 years experience in event management, entertainment, talent booking or related professional area.</p> <p>OR</p> <p>2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major; 1 year experience in event management or related professional area required.</p> <h4>Core work activities</h4> <h4>Managing entertainment event logistics and operations</h4> <ul> <li>Plans and manages the overall operation of venue and hotel entertainment and assigned special events.</li> <li>Coordinates sales efforts with all departments to maximize revenue opportunities.</li> <li>Manages the day-to-day technical operation and quality assurance (e.g., special effects, lighting, sound enhancements, show systems and staging) of all entertainment venues.</li> <li>Performs pre and post operation duties, show schedules and show time duties such as audio visual and electrical needs.</li> <li>Promotes positive guest experiences by facilitating the running of talent and technical aspects at the optimum performance levels.</li> </ul> <h4>Supporting the management of event operations (planning and budgeting)</h4> <ul> <li>Works in conjunction with leadership and entertainment team in the development and implementation of the strategic plan for the enhancement of all entertainment venues and special events.</li> <li>Finalizes performance contracts and manages contract talent relationships.</li> <li>Monitors adherence to company policies and procedures.</li> <li>Supports leadership in concept development, stage management, coordination of creative team, talent booking and creative endeavors.</li> <li>Creates standards for entertainment event production and assists in the quality assurance of those standards.</li> </ul> <h4>Supporting profitability</h4> <ul> <li>Coordinates sales efforts with all departments to maximize revenue opportunities.</li> <li>Performs duties such as scheduling, ensuring invoices and payroll are updated, show quality and performance evaluations.</li> <li>Serves as a liaison between multiple vendors and clients of events and exhibits to enhance relationships, increase revenues and promote a positive experience for all parties involved.</li> </ul> <h4>Managing and conducting human resources activities</h4> <ul> <li>Interviews, selects and trains employees.</li> <li>Directs the work of employees.</li> <li>Sets and adjusts employees' rates of pay and hours of work.</li> <li>Handles employee complaints and executes disciplinary action as needed.</li> <li>Evaluates employees' productivity and efficiency for the purpose of recommending promotions or other changes in status.</li> <li>Provides for the safety and security of the associates or the property.</li> <li>Conducts annual performance appraisals with direct reports according to standard operating procedures.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>