وظائف مدير العمليات في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Responsible for planning, executing, and delivering technology projects within scope, budget, and timeline. This role ensures effective coordination between stakeholders, manages resources, mitigates risks, and drives successful implementation of IT solutions that support business objectives and operational efficiency.</span></span></p><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>

<ul><li><p>Support the development and implementation of IT Risk Management frameworks, policies, and procedures</p></li><li><p> Conduct IT risk assessments, control reviews, and identify potential technology risks and gaps</p></li><li><p> Monitor risk mitigation plans, track remediation actions, and ensure timely closure of identified risks</p></li><li><p> Support compliance with regulatory requirements and industry standards (PCI DSS, ISO 27001, CBE, etc.)</p></li><li><p> Prepare IT risk reports, dashboards, and Key Risk Indicators (KRIs) to support management decisions.</p></li><li><p> Support internal and external audits by providing required documentation and evidence.</p></li><li><p> Collaborate with IT, Cybersecurity, and business teams to enhance risk awareness and control effectiveness.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field.</p></li><li><p> 5+ years of experience in IT Risk, Information Security, IT Audit, or Governance roles.</p></li><li><p> Strong understanding of IT risk frameworks, security controls, and compliance requirements.</p></li><li><p> Experience with risk assessments, audit support, and remediation tracking.</p></li><li><p> Strong analytical, communication, and stakeholder management skills.</p></li><li><p> Relevant certifications (CISA, CRISC, CISSP, CISM) are a plus.</p></li></ul><p></p>

<ul><li><p>Define and manage the overall distribution strategy, ensuring alignment with Go-To-Market objectives and cascading priorities, targets, and execution plans to distribution partners.</p></li><li><p>Execute sales objectives and plans, ensuring effective distribution management, stock availability, healthy Sales-In and Sales-Out, and collection efficiency across institutional and retail sectors.</p></li><li><p>Monitor strategic account plans developed by the Field Force team, ensuring strong execution and achievement of sales growth, coverage, and availability targets.</p></li><li><p>Manage commercial negotiations with key wholesalers and distributors, including pricing, discount structures, payment terms, and strategic partnerships in line with company policies.</p></li><li><p>Provide regular performance reviews, market insights, and recommendations to support business decisions and continuous improvement of the distribution model.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Pharmacy, Business Administration, or a related field.</p></li><li><p>Minimum 7 years of relevant experience within the pharmaceutical industry.</p></li><li><p>Previous experience in Key Account Management, Distribution Management, or Commercial roles.</p></li><li><p>Strong negotiation and stakeholder management skills.</p></li><li><p>Good analytical and reporting capabilities.</p></li><li><p>Excellent communication and relationship management skills.</p></li><li><p>Proficiency in Microsoft Office applications, especially Excel.</p></li></ul><p></p>

<p><b>Job Purpose</b></p><p>Plans and leads the 360 implementation of Etisalat Marketing Communication Campaigns and all Competitive & Tactical Communication Programs on both ATL & BTL levels and for the assigned Etisalat Tariffs, Products and/or Services. Improves awareness,comprehension, and recall levels and educates current and potential customers about differential advantages and product benefits</P><p><b>Report To Position Name</b></p><p>Plans and leads the 360 implementation of Etisalat Marketing Communication Campaigns and all Competitive and Tactical Communication Programs on ATL & BTL levels for all Etisalat Tariffs, Products and ServicesImproves the Awareness, Comprehension, and Recall levels and educates current and potential customers about differential advantages and product benefitsManages and motivates Advertising Agencies from the briefing phase till the launch phase in order to deliver Insightful On Strategy, Easily Comprehended, and Highly Liked Creative Communication Campaigns on timeControls the Production & Bidding Process to make sure it is abiding by Etisalat policies and proceduresMakes sure Etisalat gets the best Production Values for the production money spent on the shootsMakes sure that Etisalat communication campaigns are Consistent and on Strategy, Character, and Tonality on all levels</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Quality Management</strong></p><ul><li>Develop and implement unified quality policies and procedures across the group</li><li>Oversee ISO 9001 and ISO 14001 certifications for all factories and subsidiaries</li><li>Conduct periodic quality audits across all company sites</li><li>Lead continuous improvement initiatives in production lines and service operations</li><li>Manage and coach the Business Excellence Specialist</li><li>Prepare consolidated group-level performance reports for the CPCO</li></ul><p><strong>Internal Audit</strong></p><ul><li>Plan and execute annual internal audit programs across all subsidiaries</li><li>Assess compliance with internal policies, procedures, and regulatory requirements</li><li>Identify operational, financial, and compliance risks and report to the CPCO</li><li>Follow up on corrective actions and verify effective implementation</li><li>Maintain audit documentation, findings log, and closure records</li><li>Coordinate with external auditors when required</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Engineering or Management (required)</li><li>5+ years of experience in quality management and auditing, including manufacturing environments</li><li>ISO Lead Auditor certification is required</li><li>CIA or internal audit experience is a strong advantage</li><li>Experience across multi-entity or group-level organizations is preferred</li><li>Strong analytical, communication, and leadership skills</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>As a Sr. Specialist, CX Process Improvement, you will lead the design, development, and continuous improvement of Standard Operating Procedures (SOPs) across Customer Care. You'll drive process efficiency using Lean Six Sigma methodologies, delivering measurable improvements in customer experience and cost to serve. You will own improvement programs end-to-end — from problem definition through execution, measurement, and iteration — across strategic, operational, and quick-win project tiers. This role is hands-on and cross-functional. You will act as a gatekeeper for new market initiatives and service launches — reviewing requirements, mapping to policies, designing SOPs, and cascading changes through Knowledge management. You will also drive agent empowerment by formulating business cases and feature requests, liaising with Product and Tech through delivery and configuration, and connecting frontline operational insights to product decisions.<br> <br> <strong>WHAT’S ON YOUR PLATE?</strong><br> <br> <em>1. SOP Design &amp; Development:</em><br> Create high-level blueprints and process maps to identify bottle necks and streamline handoffs Develop comprehensive SOPs that streamline processes, enhance quality, and are clear, concise, and actionable Act as gatekeeper on new market initiatives and service launches — review requirements, map to policies, design SOPs, and cascade to Knowledge change management Ensure consistency and cross-functional alignment in documentation across markets and lines of business.<br> <br> <em>2. Program Ownership:</em><br> Take full ownership of assigned CX-PI programs — define the problem, design the improvement, run pilots, roll out at scale, and iterate using the DMAIC cycle Ensure programs drive measurable improvements in experience and cost Continuously optimise programs through structured testing and feedback loops Anticipate risks, track performance rigorously, and adjust course quickly when results do not meet expectations Document program playbooks so they can be repeated and scaled across markets<br> <br> <em>3. Agent Empowerment &amp; Product:</em><br> Formulate business cases and feature requests based on operational insights and voice of customers and agent feedback Liaise with Product and Tech teams through delivery, configuration, and deployment of new features Configure new features and adjust SOPs accordingly to reflect system changes Connect frontline agent needs to product decisions, ensuring tools and systems support resolution quality Sr. Specialist, CX - Process Improvement<br> <br> <em>4. Communication:</em><br> Share improvement results in a structured, proactive way with leadership and markets Present root cause analyses and recommendations persuasively to senior stakeholders Capture learnings from each program and circulate them as best practices to raise the bar across the CX function<br> <br> <em>5. Stakeholder Management:</em><br> Partner with SSC, local markets and, Product (DH &amp; talabat product) teams to align on priorities and unblock execution Provide the right data and context to help product and tech teams make decisions and prioritize projects with highest impact Escalate blockers and hold stakeholders accountable, while focusing primarily on enabling execution and driving cross-functional alignment on process changes<br> <br> <br> <strong>WHAT YOU BRING TO THE TABLE?</strong><br> <br> - 5+ years of experience working in contact centers<br> <br> -&nbsp;Demonstrated experience in AI projects with partial or full automation projects<br> <br> - Demonstrated experience applying&nbsp;Lean Six Sigma or equivalent process improvement methodologies<br> <br> - Experience leading projects end-to-end, including timelines, deliverables, and stakeholder communication<br> <br> - SOP creation and process mapping proficiency — strong experience developing, maintaining, and visualizing processes using tools like Visio, Figma, Miro, or similar<br> <br> -&nbsp;Critical thinking and data analysis proficiency to identify root causes and drive decisions<br> <br> -&nbsp;Ability to lead workshops and influence without authority across cross-functional teams<br> <br> -&nbsp;Strong written and verbal communication; ability to communicate complex analysis simply and persuasively</p><br><br><br> </div>

<p><b>Job Purpose</b></p><p>Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues Launching new digital capabilities that adds value to the Digital consumer journey Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels</P><p><b>Report To Position Name</b></p><p>Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues Handling the day to day operational digital issues that impact customer experience & core digital services fulfilment Spot Digital Issues by running proper reports to detect any malfunctioning services Work closely with CC & all customer facing entities to gather issues/alarms Close monitoring of external digital fronts (e.g. Social Media/Google reviews) aiming to promptly spot any issues Work with Digital business owners to understand the consumer digital pain & work on proposals to fix Direct interface with IT & external parties to fix any spotted issues & ensure SLA abidance Develop proper dashboards that measures digital performance & raises prompt red flags & work with DWH to ensure data automation Give visibility & periodic status updates on Digital operational to management in the right forums Launching new digital capabilities that adds value to the Digital consumer journey Design & Come up with new capabilities based on the understanding of Digital platforms Work with IT for complete implementation of the new capabilities from idea generation till delivering & handing over to business owner Report the progress of the newly launched capabilities to ensure proper functioning & consumer acceptance Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels Introduce new reporting digital platforms & work with all relevant stakeholders starting from requirements gathering till launch Own the integration of external reporting engines with Etisalat DWH</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Overview The VMI Analyst ensures efficient inventory management by monitoring, analyzing, and optimizing stock levels at customer or distributor locations. This role involves coordinating data flows, ensuring accuracy, and collaborating with internal stakeholders (Supply Chain, Sales, Logistics, Finance) and external partners to ensure products are available when needed, costs are optimized, and customer service levels are met.</p><p>Responsibilities</p><ul><li>Inventory Monitoring &amp; Management<ul><li>Track customer or distributor inventory levels (by SKU), sales velocity, and consumption trends.</li><li>Use VMI agreements/data sharing to trigger replenishment orders.</li><li>Identify overstock and stockout risks, implement corrective actions.</li><li>Maintain Days on Hand (DOH) targets.</li><li>Coordinates NPD execution for his/her customer (weekly) - minimizes obsoletes and maximizing speed to shelve</li></ul></li><li>Order Replenishment &amp; Optimization<ul><li>Create and process replenishment orders, ensuring accuracy in quantities, pricing, delivery schedules.</li><li>Optimize logistics (e.g. combining shipments, full truckloads) to reduce costs.</li><li>Manage order changes, cancellations, exceptions.</li><li>Align closely with the Transportation Team to ensure timely and accurate deliveries.</li><li>Respond promptly to any transportation issues, ensuring quick problem resolution and client communication.</li><li>Check Daily and Weekly reports related to orders issues like (open orders, incomplete orders, gtms )</li></ul></li><li>Data Quality &amp; Systems Management<ul><li>Ensure data feed/flows between customer systems, PoS, ERP, and VMI tools are accurate and timely.</li><li>Identify and correct data errors (discrepancies in inventory, forecasting, order processing).</li><li>Be a key user / liaison for any tools supporting VMI (systems implementation, data integration, dashboards).</li></ul></li><li>Customer Communication &amp; Relationship Management<ul><li>Serve as the primary point of contact for client s concerns.</li><li>Proactively communicate Out of Stock (OOS) situations to clients in advance and collaborate with the Product Availability Team to resolve them.</li><li>Host weekly operational meetings with clients and monthly business reviews with stakeholders to provide updates on KPIs, issues, and improvement actions.</li><li>Maintain strong business relationships with clients and internal Business Units (BUs) to build trust and improve collaboration.</li><li>Manage and respond to client inquiries via Cisco hotline during assigned shifts.</li></ul></li><li>Continuous Improvement<ul><li>Identify root causes of recurrent issues.</li><li>Implement process improvements, standardization, automation where relevant.</li><li>Support system rollouts or upgrades related to VMI.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree (Supply Chain / Logistics / Business / Engineering) or equivalent.</li><li>Experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods.</li><li>Strong analytical skills; ability to work comfortably with large data sets.</li><li>Good knowledge of forecasting, inventory planning and replenishment techniques.</li><li>Proficiency with relevant software: Excel (advanced), ERP tools, VMI systems, data dashboards (e.g. BI tools).</li><li>Strong attention to detail and ability to work across multiple SKUs, customers, regions.</li><li>Good communication skills capable of working with internal teams and external partners.</li><li>Fluency in English/French (written &amp; spoken).</li><li>Ability to handle change, ambiguity; proactive mindset.</li></ul><p></p></section>

✨We're Hiring "???????????????????????????????????????? ????????????????????????????????"<br>For a leading Egyptian manufacturer specializing in blankets and home textiles, with a strong heritage in the textile industry and a growing presence across local and international markets. The company offers a diverse portfolio of high-quality products and continues to expand through innovation, modern manufacturing capabilities, and a strong commitment to customer comfort and satisfaction.<br>???? Location: Sadat City<br>Job Description:* Develop, execute the company’s commercial strategy to achieve revenue growth and profitability targets.* Lead local sales, export sales, marketing, key accounts, pricing, and customer management.* Expand the business across retail, wholesale, institutional, private-label, and export markets.* Develop the product portfolio for blankets, home textiles, and seasonal product lines.* Build and manage distributor, agent, retailer, and key account networks.* Oversee export contracts, pricing, commissions, and Incoterms.* Align sales forecasts with production capacity and business objectives.* Develop pricing strategies and control discounts, promotions, margins, and customer profitability.* Lead brand positioning, marketing campaigns, exhibitions, trade fairs, and product launches.* Monitor market trends, competition, customer retention, revenue growth, and profitability.* Lead the commercial team and coordinate with production, supply chain, and finance.<br>Requirements:* 15 min. years of experience in sales and commercial functions* Strong background in textile, blankets, home textiles or FMCG manufacturing.* Bachelor’s degree in Business Administration, Marketing, Commerce or a related field.* Proven experience in local and export sales, market expansion,distributor management.* MBA is preferred* Strong knowledge of pricing, margins, export contracts, and Incoterms.* Strong leadership, negotiation, analytical, and decision-making skills.* Very good command of English.<br><br>????To apply:Send your CV to s.hussein@tawzef.comkindly mention the job title in the subject line.

About noon noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done. noon’s mission: Ring every doorbell, everyday.<br>What you'll do:Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. Manage a large cluster of dark stores Ensure Key output/input KPIs are met across dark stores in terms of:Customer Experience Quality Control Managing and motivating a team of Assistant Managers, Supervisors, Team Leaders, and other on ground positions. Assist in resource planning / budgeting Control and Lead daily meetings ensuring consistency across operational teams Attracting and recruiting the best talent<br>What you'll need:Bachelor’s Degree in Logistics or Supply Chain Management or a similar role Minimum 6 years of experience in Q-commerce in a related field Strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organization financial performance. Excellent analytical skills as well as strong business acumen. Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.<br><br>Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original. noon is not for everyone; readiness to adapt, pivot, and learn is essential.