وظائف محلل اقتصادي في مصر
٢٣٤٩ وظائف شاغرة
مصر - القاهرة
Department: Project Workforce Management Reports To: WFM Planning Analyst Position Overview The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers. Key Responsibilities• Generates and delivers real-time reports to Operations Management Team• Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.• Provides performance analysis to ensure accurate, timely reporting to support business decisions.• Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.• Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.• Control the Service Levels.• Break management.• Be a true team member in Teleperformance – focused on the success of the company and the well-being of the team.• Interaction with other departments to improve and maximize the project(s) results.• Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health & Safety, among others.• Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.---Required Qualifications Education and specific Training:• Higher Education Degree (preferential).• Fluency in English (minimum B2). Work Experience:• 2+ Years of Experience in project management and implementation.• Proficient in Excel, Word, and Outlook.• Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.· Experience with usage of Telepotie tool is a must<br>Soft Skills & Other Requirements Technical Skills• Working knowledge of Microsoft Office Suite (Excel, Word, Power Point);• Experience managing in Customer Experience Management operations; Competencies and specific skills• Achievement oriented.• Analytical ability.• Initiative.• Problem solving.• Team building / Teamwork.
مصر - القاهرة
Department: Project Workforce Management Reports To: WFM Planning Analyst Location: One kattameya- qesm el maadi Position Overview The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers. Key Responsibilities• Generates and delivers real-time reports to Operations Management Team• Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.• Provides performance analysis to ensure accurate, timely reporting to support business decisions.• Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.• Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.• Control the Service Levels.• Break management.• Be a true team member in Teleperformance – focused on the success of the company and the well-being of the team.• Interaction with other departments to improve and maximize the project(s) results.• Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health & Safety, among others.• Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.<br>Required Qualifications Education and specific Training:• Higher Education Degree (preferential).• Fluency in English (minimum B2). Work Experience:• 1-2 Years of Experience in project management and implementation.• Proficient in Excel, Word, and Outlook.• Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.· Experience with usage of Telepotie tool is a must<br>Soft Skills & Other Requirements Technical Skills• Working knowledge of Microsoft Office Suite (Excel, Word, Power Point);• Experience managing in Customer Experience Management operations; Competencies and specific skills• Achievement oriented.• Analytical ability.• Initiative.• Problem solving.• Team building / Teamwork.
مصر - القاهرة
Teleperformance is Hiring: WFM Analyst L2Are you passionate about workforce planning, data analysis, and process improvement? Join Teleperformance and help drive operational excellence through workforce optimization and innovation. What You'll Do:• Analyze workforce data and identify trends to improve efficiency• Develop recommendations to optimize workforce planning and resource utilization• Collaborate with Operations, HR, and IT teams to implement WFM strategies• Drive automation, standardization, and continuous process improvement• Support and train teams on WFM tools and best practices• Monitor performance and contribute to business improvement initiatives• Ensure compliance with company policies and information security standards What We're Looking For:• 2–5 years of experience in Workforce Management, project management, or process improvement in BPO Industry• Bachelor's degree• English level: B2 or above• Hands-on experience working with Alvaria and/or Aspect WFM tools• Strong analytical and problem-solving skills• Proficiency in Microsoft Excel, Word, and Outlook• Experience with SQL, BI tools, or Workforce Management software is a plus• Excellent communication and stakeholder management skills• Ability to work in a fast-paced, data-driven environment What We Offer:• Competitive salary package• Medical and social insurance• Transportation provided• Career growth and development opportunities• Dynamic international work environment
مصر - القاهرة
Teleperformance is Hiring: WFM Analyst L2Are you passionate about workforce planning, data analysis, and process improvement? Join Teleperformance and help drive operational excellence through workforce optimization and innovation. What You'll Do:• Analyze workforce data and identify trends to improve efficiency• Develop recommendations to optimize workforce planning and resource utilization• Collaborate with Operations, HR, and IT teams to implement WFM strategies• Drive automation, standardization, and continuous process improvement• Support and train teams on WFM tools and best practices• Monitor performance and contribute to business improvement initiatives• Ensure compliance with company policies and information security standards What We're Looking For:• 2–5 years of experience in Workforce Management, project management, or process improvement in BPO Industry• Bachelor's degree• English level: B2 or above• Hands-on experience working with Alvaria and/or Aspect WFM tools• Strong analytical and problem-solving skills• Proficiency in Microsoft Excel, Word, and Outlook• Experience with SQL, BI tools, or Workforce Management software is a plus• Excellent communication and stakeholder management skills• Ability to work in a fast-paced, data-driven environment What We Offer:• Competitive salary package• Medical and social insurance• Transportation provided• Career growth and development opportunities• Dynamic international work environment
مصر - Al Jizah
Description Join our dynamic retail team as a Financial Analyst specializing in Reporting & Budgeting. We are seeking a talented professional with over 5 years of experience in financial analysis within the retail industry. In this role, you will play a crucial part in forecasting, budgeting, and providing key financial insights that will drive strategic decision-making for our company. If you are passionate about numbers and have a keen eye for detail, this opportunity is perfect for you.<br>Responsibilities Develop and maintain financial models to support budgeting, forecasting, and decision-making processes. Prepare monthly, quarterly, and annual financial reports for management review. Analyze variances between actual results and budgets to identify trends and provide actionable recommendations. Collaborate with cross-functional teams to understand business requirements and financial implications. Assist in the development of annual budgets and long-range planning. Conduct ad-hoc financial analysis and provide insights to support strategic initiatives. Ensure compliance with financial policies, procedures, and regulations. Requirements Bachelor's degree in Finance, Accounting, or related field.5+ years of experience in financial analysis, preferably in the retail industry. Strong proficiency in financial modeling and reporting. Advanced knowledge of MS Excel and financial software. Ability to interpret and analyze complex financial data. Excellent communication and presentation skills. Detail-oriented and able to meet tight deadlines.
<h2 class="h5">وصف الوظائف</h2>
<div class="t-break" data-jb-field="description">
<span>تبحث Envision Employment Solutions حاليًا عن كبير محللي الأعمال ServiceNow لأحد شركائنا، الرائدين عالميًا في الاستشارات والتحول الرقمي والخدمات الهندسية والتقنية!<br> حول: يلعب كبير محللي الأعمال ServiceNow دورًا رئيسيًا في قيادة تصميم وتحسين وتحسين حلول ServiceNow عبر المؤسسة.<br> يتعاون هذا الدور مع أصحاب المصلحة من الأعمال والفرق التقنية لجمع المتطلبات وتبسيط سير العمل وضمان تقديم وظائف ServiceNow قابلة للتطوير وعالية الجودة تدعم إدارة خدمات المؤسسة.<br> المسؤوليات: التعاون مع وحدات الأعمال لجمع وتوثيق والتحقق من متطلبات قدرات ServiceNow الجديدة والتحسينات.<br> ترجمة احتياجات الأعمال إلى مواصفات وظيفية وقصص مستخدم وحالات استخدام ومعايير قبول.<br> تيسير ورش العمل وجلسات التصميم وتخطيط السبرينت وأنشطة اختبار الاعتماد (UAT).<br> تحليل سلاسل العمل الحالية وتوصية بتحسين العمليات بما يتماشى مع أفضل ممارسات ServiceNow.<br> العمل عن كثب مع مطوري ServiceNow والمهندسين المعماريين ومسؤولي النظام لضمان تسليم الحلول بنجاح.<br> دعم إنشاء وصيانة حوكمة المنصة ومعايير البيانات وعمليات إدارة التكوين.<br> إجراء تحليل الأثر لتحديثات المنصة والإصدارات الجديدة والت integrations.<br> قيادة أنشطة الاختبار بما في ذلك الاختبار الوظيفي واختبار العودة وتقبل المستخدم.<br> تدريب المستخدمين النهائيين، إنشاء الوثائق، وضمان اعتماد سلس للميزات الجديدة.<br> مراقبة أداء المنصة والمساعدة في مبادرات التحسين المستمر.<br> درجة البكالوريوس في تكنولوجيا المعلومات أو علوم الحاسوب أو إدارة الأعمال أو مجال ذي صلة.<br> خبرة لا تقل عن 6 سنوات كمحلل أعمال، مع خبرة لا تقل عن 3+ سنوات مركزة في ServiceNow.<br> فهم قوي لوحدات ServiceNow مثل ITSM و ITOM و HRSD و CSM و CMDB أو ITAM.<br> خبرة في كتابة متطلبات وظيفية مفصلة وقصص مستخدم ووثائق عمليات.<br> قدرات تحليلية قوية وحل مشاكل مع تركيز على تحسين العمليات.<br> الإلمام بمنهجيات Agile/Scrum.<br> مهارات تواصل ممتازة مع القدرة على إشراك أصحاب المصلحة الفنيين وغير الفنيين.<br> شهادات ServiceNow مفضلة مثل (CSA، CAD، ITSM، أو شهادات تخصصية).<br> الخبرة في التكاملات ونمذجة البيانات وحوكمة المنصة هي ميزة إضافية.<br></span></div>
مصر - القاهرة
We are currently seeking a German Quality Assurance Analyst to join our growing team. This role is ideal for professionals who are passionate about quality, customer experience, process improvement, and operational excellence within a contact center environment. Key Responsibilities Evaluate customer interactions across multiple channels, including voice, email, chat, social media, and other customer support platforms. Conduct objective and independent quality assessments to ensure compliance with quality standards and client expectations. Participate in calibration sessions to maintain consistency and accuracy in evaluations. Provide detailed feedback and actionable recommendations to improve agent performance and customer satisfaction. Identify operational risks and recommend internal controls to mitigate potential issues. Detect potential fraud, security concerns, and process gaps. Analyze quality trends and provide insights to support business and operational improvements. Identify training and coaching opportunities to enhance team performance. Collaborate with cross-functional teams to drive continuous improvement initiatives. Support the implementation of quality standards, policies, and procedures across operations. Prepare reports and communicate findings to management and relevant stakeholders. Requirements Bachelor's degree preferred.6 months to 2 years of experience in Quality Assurance within a contact center or customer service environment. Fluency in German, both written and spoken. Strong knowledge of Microsoft Office applications, particularly Excel, Word, and Power Point. Understanding of contact center operations, quality methodologies, and customer experience best practices. Strong analytical and reporting skills with attention to detail.
مصر - القاهرة
A New Chapter: Dsquares X Prepit<br><br>We're excited to share that Prepit has officially joined the Dsquares family! This acquisition marks a new chapter where we combine Prepit's innovation and agility with Dsquares' expertise and scale to build even stronger, more impactful loyalty and engagement solutions.<br><br>About Prepit: <br><br>Prepit aims to bridge the gap between restaurants & their diners, building lasting relationships using technology enabled solutions. Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business.<br><br>Our People is our Brand<br><br>Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact—you'll fit right in.<br><br>About The Role:<br><br>As a Data Analyst at Prepit, you will be responsible for analyzing data, building and maintaining ETL processes, ensuring data quality, and delivering insights that drive product and business decisions. You'll collaborate closely with Product, Engineering, and Business teams to develop scalable reporting solutions and support a data-driven culture.<br><br>Key Responsibilities<br><br>Collect, clean, transform, and analyze data from multiple sources Design, develop, and maintain ETL/ELT pipelines to ensure reliable and timely data availability Write efficient SQL queries to extract, validate, and analyze data Build and maintain dashboards and reports using Metabase Partner with Product, Engineering, and Business teams to define KPIs and reporting requirements Monitor data quality and implement validation checks to ensure data accuracy Perform ad hoc analyses to identify trends, opportunities, and business insights Support data modeling and optimize datasets for reporting and analytics Document data sources, ETL processes, and reporting logic Continuously improve data workflows through automation and process optimization<br><br>Requirements<br><br>Bachelor's degree in Computer Science, Data Science, Information Systems, Statistics, Engineering, or a related field2 years of experience as a Data Analyst or in a similar role Strong proficiency in SQLHands-on experience designing and maintaining ETL/ELT processes Experience working with relational databases (Postgre SQL, MySQL, or similar) Experience creating dashboards and reports using Metabase Good understanding of data modeling and data warehousing concepts Experience with Python (Pandas) for data analysis or automation is a plus Familiarity with cloud platforms and modern data architectures is an advantage Excellent analytical, problem-solving, and communication skills Ability to work independently in a fast-paced startup environment<br><br>Benefits<br><br>Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover. Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
Vodafone Qatar
مصر - القاهرة
<p><h4>من نحن</h4>
<p><strong>VOIS (Vodafone Intelligent Solutions)</strong> هي الذراع الاستراتيجي لشركة فودافون جروب بي إل سي، تخلق قيمة للعملاء من خلال تقديم حلول ذكية عبر المواهب والتكنولوجيا والتحول.</p>
<p>كوننا أكبر منظمة خدمات مشتركة في صناعة الاتصالات العالمية مع 30,000 موظف ما يعادلها، يتم تصميم محفظتنا من الحلول والخدمات من الجيل التالي بالشراكة مع العملاء عبر مجموعة فودافون، والأسواق المحلية، وأسواق الشركاء لتبسيط النمو ودفعه. مع شريكنا الاستراتيجي أكسنتشر، نعمل إلى جانب عملائنا في فودافون وشركات اتصالات وتكنولوجيا أخرى لدفع التحول ومواجهة التحديات وضمان البقاء ذا صلة ومرونة. هذه الشراكة نموذج فريد من نوعه في الصناعة يجمع أفضل ما لدى القدرات الداخلية والجهات الخارجية.</p>
<p>نضع عملاءنا عبر 28 دولة من 10 مواقع VOIS: ألبانيا، مصر، المجر، الهند، رومانيا، إسبانيا، تركيا، المملكة المتحدة، ألمانيا، أيرلندا، ومع شبكة من الفرق في جمهورية التشيك، وإيطاليا، واليونان، والبرتغال.</p>
<h4>عن هذا الدور</h4>
<p>نحن نبحث عن محاسب أعمال وبيانات لدعم حوكمة التكاليف، إدارة الموارد، تقييم حالات الأعمال، وتقرير الأداء ضمن وظيفة الشبكات. يتعاون الدور بشكل وثيق مع المالية، الموارد البشرية، الفرق التشغيلية، وأصحاب المصلحة الكبار لتقديم تحليل مالي وعدد رؤوس الأموال، وتوقعات، وتقارير، ورؤى قابلة للتنفيذ. سيُسهم المرشح الناجح في اتخاذ القرار الاستراتيجي من خلال تحليل قوي، تقارير دقيقة، وتحسين مستمر لإطارات تتبّع وتقرير حالات الأعمال.</p>
<h4>ماذا ستفعل</h4>
<ul>
<li>تتبع التكاليف الفعلية ورأس المال مقابل حالات الأعمال المعتمدة عبر الشبكات وتقديم تحليل دوري للأداء واتجاهات الإنفاق.</li>
<li>تحليل وتوثيق محركات التكاليف، اتجاهات الموارد، والأداء المالي لضمان دقة وكمالية التقارير.</li>
<li>إعداد العروض التقديمية، والتقارير، ولوحات القياس، والتحليلات المساندة لاتخاذ القرار القيادي وتقديم المجموعة.</li>
<li>مراقبة المشاريع الرئيسية، تحديد الاتجاهات الناشئة، تقديم إنذارات مبكرة، ودعم أنشطة التوقع.</li>
<li>الحفاظ وتحسين مستمر لعمليات تتبّع حالات الأعمال والتقارير وأطر الحوكمة.</li>
<li>تنفيذ ودعم عمليات إدارة الموارد، بما في ذلك تقارير رأس المال الشهرية، تحليل القوى العاملة، تتبع الإنتاجية، والتحقق من البيانات.</li>
<li>دعم حسابات الإعادة والتحاليل بالتعاون مع المالية، الموارد البشرية، شركاء الأعمال، وأصحاب المصلحة التشغيلين.</li>
<li>إنتاج تقارير شهرية عن الإنفاق، عدد الموظفين، التوقعات، الميزانيات، وأداء حالات الأعمال عبر أبعاد تنظيمية مختلفة.</li>
<li>تطوير تقديرات التكاليف وتقديم الدعم التحليلي لأنشطة نهاية الشهر والتوقعات.</li>
<li>المشاركة في تطوير حالات الأعمال من خلال إعداد بطاقات الأسعار، محاكاة التسعير، فحص المعقولية، واستشارات أصحاب المصلحة.</li>
<li>مراقبة والإبلاغ عن الفوائد المحققة من مبادرات التحول والتحسين المستمر للخدمة.</li>
<li>استخراج وتوفيق البيانات من الأنظمة بما فيها SAP، VIBE، FinX، Anaplan، Think Box لدعم دقة التقارير.</li>
<li>تقديم تحليلات ad hoc عالية الجودة، وتقارير، وطلبات أصحاب المصلحة في الوقت المناسب.</li>
</ul>
<h4>من أنت</h4>
<ul>
<li>خريج جامعي مع خبرة لا تقل عن 5 سنوات في بيئة إدارة التكنولوجيا و/أو المالية.</li>
<li>خلفية في الأعمال، المحاسبة، المالية، أو تخصص ذو صلة.</li>
<li>خبرة في تخطيط الميزانية، التوقعات، التحليل المالي، وإدارة المشاريع.</li>
<li>معرفة في صناعة ICT وعمليات التكنولوجيا.</li>
<li>قدرة على التفاعل بشكل فعال مع كبار أصحاب المصلحة والتعاون عبر وظائف أعمال متعددة.</li>
<li>قدرات تحليلية قوية، حل المشكلات، واتخاذ القرار.</li>
<li>مهارات اتصال وعرض تقديمي وإدارة أصحاب مصلحة ممتازة.</li>
<li>إتقان متقدم لـ SAP، مايكروسوفت إكسل، وباوربوينت.</li>
<li>مهارات تواصل باللغة الإنجليزية بطلاقة.</li>
<li>شهادة ACCA أو CIMA تعتبر ميزة.</li>
</ul>
<h4>ليس التطابق المثالي؟</h4>
<p>هل أنت قلق من أنك لا تستوفي كل المتطلبات؟ فودافون ملتزمة ببيئة عمل شاملة حيث يمكن للجميع الازدهار. إذا كنت متحمساً لهذا الدور لكن خبرتك لا تتطابق تماماً مع كل جانب من الوصف الوظيفي، فننصحك بالتقدم. قد تكون المرشح المناسب لهذا الدور أو لفرصة أخرى، وسيقوم فريق التوظيف بدعمك في استكشاف أين تتناسب مهاراتك أكثر.</p>
<h4>ماذا في الأمر من أجلك</h4>
<ul>
<li>فرصة للعمل مع أصحاب المصلحة من الأعمال والمالية والموارد البشرية والتشغيل عبر منظمة عالمية.</li>
<li>الت exposure على التخطيط الاستثماري الاستراتيجي، وتطوير حالات الأعمال، ومبادرات التحول.</li>
<li>المشاركة في اتخاذ قرارات عالية التأثير من خلال توليد الرؤى المالية والتشغيلية.</li>
<li>تجربة متنوعة في التوقعات، إدارة الموارد، الحوكمة، التقارير، وتحليل الأداء.</li>
<li>فرصة للمساهمة في التحسين المستمر وبرامج التحول التنظيمي.</li>
</ul>
<h4>المهارات التي ستتعلمها</h4>
<ul>
<li>تقنيات التحليل والتوقع المالي المتقدمة.</li>
<li>نمذجة حالات الأعمال، تحليل التسعير، والتقييم التجاري.</li>
<li>إعداد القوى العاملة ومنهجيات إدارة الموارد.</li>
<li>تقارير على مستوى التنفيذيين، إنشاء لوحات البيانات، وسرد القصص بالبيانات.</li>
<li>المشاركة مع أصحاب المصلحة والتعاون عبر وظائف.</li>
<li>مصالحة الأنظمة المالية وأفضل ممارسات الحوكمة.</li>
<li>تتبع أداء التحول ومراقبة منافع التنفيذ.</li>
</ul>
<h4>التزام فودافون كمكان عمل يتيح الفرصة للجميع</h4>
<p>تعترف فودافون بتنوع قيمه وتحتفل به لبناء قوة عاملة تعكس العملاء والمجتمعات التي تخدمها. لا يُقبل أي شكل من أشكال التمييز. ويتضمن ذلك، ولكن لا يقتصر على، التمييز بناءً على العرق، اللون، العمر، حالة قدسية، الجنس، الحمل، الأمومة أو وضع الأبوة، الإثنية، الإعاقة، الدين أو الاعتقاد، الانتماء السياسي، عضوية النقابة، الجنسية، الأصل القومي، الوضع الأصلي للسكان الأصليين، حالة طبية، فيروس HIV، التفاوت العصبي، الأصل الاجتماعي، الخلفية الثقافية، الحالة الزوجية أو الشراكة المدنية، أو الخلفية الاجتماعية الاقتصادية.</p>
<h4>انضم إلينا</h4>
<p>نحن في فودافون نعمل بجد لبناء مستقبل أفضل. عالم أكثر ترابطاً وشمولا واستدامة. كمجتمع عالمي ديناميكي، روحنا البشرية مع التكنولوجيا تَمكننا من تحقيق ذلك.</p>
<p>نتحدى ونبتكر من أجل ربط الناس والشركات والمجتمعات حول العالم. يوجهنا رضا عملائنا وكسب ولائهم، ونقوم بالتجربة والتعلم بسرعة وننجز العمل معاً.</p>
<p>معنا، يمكنك أن تكون على حقيقتك وأن تشعر بالانتماء، وتشارك الإلهام، وتتبنَ فرصاً جديدة، وتزدهر، وتُحدث فرقاً حقيقياً.</p>
<h4>تنبيه</h4>
<p>قدم لفرص فودافون الوظيفية حصراً من خلال موقع فودافون Careers الرسمي لتجنب عمليات الاحتيال والاحتيال الوظيفي.</p></p><p></p>
مصر - القاهرة
Role Objectives:The Business Analyst is responsible for developing and maintaining financial reports and management dashboards. The role will focus on consolidating data from multiple stakeholders, transforming it into actionable insights, and delivering high-quality reports to management using Power BI. Roles & Responsibilities:Own and develop financial reporting covering the full Financial Statements. Consolidate data from multiple stakeholders (Finance, Commercial, Operations, Production, etc.). Design, build, and maintain Power BI dashboards for management reporting. Prepare and maintain daily, weekly, and monthly business reports, ensuring accuracy and timely delivery. Deliver detailed financial analysis including P&L, performance tracking, contribution margin, and Actual vs Budget analysis. Analyze trends, identify performance gaps, and provide variance explanations with actionable recommendations. Ensure data accuracy, consistency, and alignment across all reports. Collaborate with Finance, FP&A, and cross-functional stakeholders to ensure the timely delivery of high-quality reporting and business insights. Support senior management with ad-hoc analysis and insights. Work closely with Finance / FP&A leadership while owning execution and delivery. Required Education, Knowledge, And Skills:2-3 years of experience in Data Analysis or Financial Reporting. Advanced Power BI experience (must-have). Strong hands-on experience with SQL, Python for data manipulation and automation. Experience handling large datasets from multiple sources. Solid understanding of P&L structure, cost analysis, and contribution margin. Good understanding of budgeting and forecasting concepts. Ability to analyze trends, variances, and performance drivers. Proven experience working with senior stakeholders and management.
مصر - القاهرة
Responsible for P&L/GL Download for the business unit from financial reporting system and checking data integrity. Analyze Actual results variances to Forecast and plan and identify required adjusting entries and work with controllership for booking. Weekly pulse, Forecast, and other associated data management activities. Consolidate & analyze Financial Data considering company's goals and financial standing. Through proactive data analysis, provide trending information, observations and analysis of the data and recommendations to enable business decisions. Provide creative alternatives and recommendations to reduce costs and improve financial performance. Assemble and summarize data to structure sophisticated reports on financial status and risks. Develop financial models, conduct benchmarking, and process analysis. Conduct business studies on past, future and comparative performance and develop forecast models. Track and determine financial status by analyzing actual results in comparison with forecasts. Reconcile transactions by comparing and correcting data. Gain and update job knowledge to remain informed about novelty in the field. Consult with management to guide and influence long term and strategic decision making within the broadest scope. Drive process improvement and policy development initiatives that impact the function.<br>Qualifications:<br>Bachelor’s degree in finance and/or accounting field2+ year’s relevant business analytics experience Working experience as a finance analyst. Proficient in spreadsheets, databases, MS Office, and financial software applications. Hands-on experience with statistical analysis and statistical packages. Outstanding presentation, reporting and communication skills. Proven knowledge of financial forecasting and diagnosis, corporate finance, and information analysis. Strong professional work ethic, with a focus on ownership and execution English language skills is required with excellent written and oral communication skills Fast paced and able to adapt to changing requirements. Attention to detail; Analytical skills; Be able to identify any outliers.
مصر - القاهرة
We're hiring a Pricing Analyst – CX/BPO EXPERIENCE Is A Must.<br>ROLE PURPOSE:The Pricing Expert prices CX opportunities end-to-end: translating client RFP/RFI requirements into solid cost models and competitive commercial proposals. The role requires a real understanding of how a customer operation runs – operations, WFM, training, quality, support functions – and a hands-on use of AI tools to analyze and translate RFP/RFI documents faster and better.<br>KEY RESPONSIBILITIES:Pricing & Cost Modeling:Build bottom-up pricing models: FTEs, productivity, shrinkage, attrition, ramp, support ratios Structure the right commercial model per deal (per hour, per transaction, per FTE, outcome-based) Run scenarios (volumes, languages, on/near/offshore mix) and secure target margins Ensure pricing meets group margin targets and flag deviations with clear, quantified recommendations<br>RFP/RFI & Bid Support:Translate client requirements (SLAs, volumes, coverage, language mix) into pricing assumptions Use AI tools to parse, summarize, and translate multilingual RFP/RFI documentation Own the pricing sections of proposals, working closely with solutions, operations, and sale<br>Operational Expertise & Governance:Challenge operational assumptions (AHT, occupancy, training duration, attrition) with credibility Cost all layers of the operating model: front-line operations, WFM, training, quality, team leadership, and support functions Continuously improve pricing templates and automate recurring modeling tasks Maintain cost and productivity benchmarks to sanity-check every model Prepare pricing approval materials and support negotiations with rapid what-if analyses<br>PROFILE2+ years in pricing, solutioning, or commercial finance within the CX / BPO industry Deep knowledge of customer operations models and their cost drivers Advanced Excel / financial modeling skills Hands-on user of AI tools (Claude, Chat GPT, Copilot...) for document analysis and translation English profile: B2Autonomous, rigorous, comfortable with tight bid deadlines
مصر - القاهرة
We are seeking a highly analytical and client-facing Senior WFM Analyst (Level 2) to act as the strategic bridge between our Workforce Management team, Operations, and key clients. This is not just a behind-the-scenes data role; you will own capacity planning discussions, lead workforce review meetings, and confidently present actionable staffing insights directly to our customers. Key Responsibilities Operations Bridge: Coordinate seamlessly between WFM and Operations teams to ensure optimal staffing, intraday execution, and performance alignment. Client Interface: Independently prepare for, participate in, and lead customer-facing meetings, presenting complex capacity planning scenarios and workforce reviews clearly. Data Analysis & Presentation: Leverage advanced data sets to forecast staffing needs, analyze variances, and build highly impactful presentations for operational leadership and clients. Strategic Guidance: Confidently guide operations and client stakeholders through scheduling changes, hiring requirements, and efficiency-driving strategies. What We Are Looking For Client-Facing Experience: A proven track record of independently leading capacity planning or workforce review meetings with clients. Communication Skills: English fluency (at least B1+) with strong presentation skills and the confidence to guide senior stakeholders. Technical Expertise: Advanced proficiency in Microsoft Excel (data analysis/modeling) and Power Point (building professional decks). WFM Tooling: Previous hands-on experience with Aspect / Alvaria WFM tools is a strong advantage. What We Offer We value our talent and provide a comprehensive benefits package to support your career and well-being:Work Flexibility: A structured, balanced hybrid work environment. Peace of Mind: Full medical, social, and life insurance coverage. Commute Made Easy: Dedicated company transportation provided.
مصر - القاهرة
Employment Type: Full Time Location: Remote Experience: Business Analysis, Product Analysis, Process Improvement, or Requirements Management Roles<br>Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to drive efficiency, insight, and compliance. Our product suite includes Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. These platforms help clients convert complex, fragmented data into actionable enterprise intelligence.<br>We are looking for a Business Analyst to bridge business needs with technology solutions by analyzing requirements, improving processes, and supporting the successful delivery of enterprise AI products. This role is critical in ensuring solutions align with business objectives and deliver measurable value to clients.<br>Role Overview As a Business Analyst at Scry AI, you will work closely with stakeholders, product managers, engineering teams, and clients to gather business requirements, analyze processes, and translate business needs into functional specifications. You will play a key role in identifying opportunities for process improvement and ensuring successful implementation of technology solutions.<br>This role is ideal for someone who is analytical, detail-oriented, and passionate about solving business challenges through technology.<br>Key Responsibilities<br>Business Requirements & Analysis Gather, document, and analyze business requirements from internal and external stakeholders Translate business needs into clear functional and technical specifications Conduct gap analysis and recommend solutions aligned with business goals<br>Process Improvement Analyze existing business processes to identify inefficiencies and improvement opportunities Recommend process enhancements to improve operational efficiency and user experience Support business process documentation and workflow design<br>Stakeholder Collaboration Work closely with product, engineering, QA, and business teams throughout the project lifecycle Facilitate workshops, requirement discussions, and stakeholder meetings Ensure business expectations are effectively communicated to technical teams<br>Documentation & Validation Prepare business requirement documents (BRDs), functional requirement documents (FRDs), user stories, and acceptance criteria Support user acceptance testing (UAT) by validating business requirements and expected outcomes Maintain project documentation and ensure traceability of requirements<br>Reporting & Continuous Improvement Monitor project progress and support issue resolution during implementation Prepare business reports, dashboards, and analytical insights for stakeholders Stay updated on industry trends, business analysis methodologies, and enterprise technologies<br>Required Qualifications and Skills Experience in business analysis, product analysis, or process improvement Strong analytical, problem-solving, and critical thinking skills Experience gathering and documenting business requirements Knowledge of Agile, Scrum, or other software development methodologies is preferred Proficiency with tools such as Jira, Confluence, Microsoft Visio, Excel, or similar platforms Excellent communication, presentation, and stakeholder management abilities<br>Our Ideal Candidate Is analytical and business-focused Can translate complex business challenges into practical technology solutions Communicates effectively with technical and non-technical stakeholders Pays close attention to detail while maintaining a strategic perspective Thrives in a collaborative, fast-paced environment Is interested in AI, enterprise software, and business transformation<br>If this role interests you, follow our page to stay updated on more job opportunities and insights into how AI companies solve complex business challenges through data, technology, and innovation.
مصر - القاهرة
We are seeking an experienced Senior Business Analyst to support the delivery of digital payment solutions across card issuing, merchant acquiring, payment gateways, and transaction processing platforms. The role serves as the bridge between business stakeholders, product owners, operations, and technology teams to ensure business requirements are translated into scalable, compliant, and high-quality solutions.<br><br>Key Responsibilities Gather, analyze, validate, and document business requirements from internal and external stakeholders. Lead requirement elicitation workshops, interviews, and solution discussions. Prepare high-quality Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), user stories, process flows, and use cases. Perform solution analysis and collaborate with solution architects and technical teams to design optimal business solutions. Analyze Change Requests (CRs), assess business impact, effort, dependencies, and implementation risks. Support end-to-end project lifecycle from initiation through production deployment. Work closely with product managers, applications team, developers, QA teams, operations, and vendors throughout solution delivery. Analyze payment transaction flows for card issuing, merchant acquiring, payment gateways, POS, ATM, e-commerce, and digital wallet solutions. Ensure proposed solutions comply with card scheme rules, regulatory requirements, and organizational standards. Support API integration requirements involving payment switches, card management systems, host systems, and third-party platforms. Review functional designs to ensure alignment with business objectives. Participate in UAT planning, test case reviews, defect triage, and business validation. Provide production support for business issues and assist with root cause analysis. Maintain requirements traceability and ensure proper documentation throughout the project lifecycle. Mentor junior business analysts and contribute to BA best practices<br>.<br>Required Qualifications Bachelor’s degree in business, Information Technology, Computer Science, or a related field.3–5+ years of Business Analysis experience. At least 2 years of experience in digital payments, card issuing, merchant acquiring, or payment processing. Strong understanding of payment ecosystems and transaction lifecycles. Experience preparing BRDs, FSDs, user stories, and process models. Knowledge of APIs, web services, and system integration concepts. Experience working in Agile, Scrum, and Waterfall environments. Excellent analytical, communication, stakeholder management, and documentation skill<br>s.<br>Preferred Skills Card issuing and acquiring platforms Payment gateway integrations ISO 8583 message formats EMV, contactless, QR payments Tokenization and digital wallets Merchant onboarding and settlement Jira, Confluence, Visio, Microsoft Office SQL, Python and data analysis (preferr<br>ed)<br>Key Competencies Business analysis Solution design Requirement elicitation Stakeholder management Problem solving Process improvement Communication and presentation Risk analysis Attention to de<br>tail
مصر
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>About this Position</strong><br> Treasury & Financial Planning and Analysis Senior Analyst role focused on cash flow and liquidity management, working capital optimization, financial risk and funding strategy.<br> <br> <strong>What you'll do</strong><br> <ul><li> Manage treasury operations, including daily cash positioning and accurate short- and long-term cash flow forecasting.</li><li>Drive working capital optimization initiatives to improve receivables, payables, inventory efficiency, and the cash conversion cycle.</li><li>Monitor financial risks and manage foreign exchange (FX) exposures and related mitigation strategies.</li><li>Develop and execute debt and funding strategies, including managing credit facilities, optimizing funding costs, and ensuring adequate liquidity.</li><li>Oversee OTC operations, ensuring accuracy, timeliness, compliance, and effective management of the trade lifecycle.</li><li>Ensure governance, compliance, and internal control standards by enforcing policies, maintaining audit readiness, and resolving audit findings in a timely manner. </li></ul><strong>What makes you a good fit</strong><br> <ul><li> Bachelor's degree in Business Administration, Finance, or a related field.</li><li>3-5 years of experience in Treasury , FP&A recommended , OTC is a plus.</li><li>Credit analysis and risk management.</li><li>Portfolio management and financial analysis.</li><li>Open to digitalization with focus on AI.</li><li>Critical thinking, adaptability and transformational impact. </li></ul> <strong>Some perks of joining Henkel</strong><br> <ul><li>Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year</li><li>Diverse national and international growth opportunities</li><li>Global wellbeing standards with health and preventive care programs</li><li>Gender-neutral parental leave for a minimum of 8 weeks</li><li>Employee Share Plan with voluntary investment and Henkel matching shares</li><li>Comprehensive Health Insurance for employee + dependents</li><li>Employee Assistance Programme provides a wide range of mental health and wellbeing benefits</li></ul> <br>At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.<br> </div>
مصر - Al Bahr al Ahmar
Location: El Gouna - Egypt<br>General Responsibilities:The Account Analyst will support financial operations through account reconciliations, financial reporting, and data analysis. The role is responsible for ensuring the accuracy of financial records, identifying discrepancies, and maintaining compliance with company policies. Strong analytical skills, attention to detail, and excellent English communication skills are essential for effective collaboration with internal and external stakeholders.<br>Duties:• Prepare, analyze, and maintain financial reports and account reconciliations.• Monitor accounts for payable and receivable transactions to ensure accuracy and timely processing.• Support monthly, quarterly, and annual financial closing activities.• Review financial records, transactions, and documentation to ensure accuracy, completeness, and compliance with company policies.• Analyze financial data to identify discrepancies, trends, and opportunities for process improvement.• Investigate and resolve account-related issues in a timely manner.• Coordinate with internal departments and external vendors to gather information and address financial inquiries.• Maintain accurate financial records and ensure proper documentation of transactions.• Communicate professionally and effectively in English via email, virtual meetings, and other business channels.• Assist with audits and provide supporting documentation as required.<br>Job Specifications<br>• Education:- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.<br>• Experience:- 1 to 3 years of experience in accounting, finance, or a similar analytical role.- Experience working with ERP systems or accounting software.<br>• Skills:- Excellent command of English, both written and spoken.- Strong analytical, problem-solving, and numerical skills.- Proficiency in Microsoft Excel and the Microsoft Office Suite.- High level of accuracy, attention to detail, and organizational skills.- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.- Strong interpersonal and communication skills with the ability to collaborate effectively across teams.- Knowledge of accounting principles, financial reporting, and reconciliation processes.- Familiarity with financial controls and compliance requirements.<br> Deadline: 20 August 2026
مصر - القاهرة
Position Summary<br><br>The WFM Real-Time Analyst is responsible for monitoring contact center performance throughout the day and ensuring staffing levels support business needs. This role works closely with Operations to manage real-time performance, identify staffing gaps, and recommend actions to achieve service level targets and improve productivity<br>Key Responsibilities<br>Monitor real-time contact center performance and key operational metrics. Compare forecasted workload with actual results and identify performance gaps. Provide real-time reports and updates to Operations Management. Recommend staffing adjustments to maintain service levels and productivity. Manage intraday activities, including break schedules and staffing movements between Front Office and Back Office. Monitor service levels and take appropriate actions to minimize performance risks. Support Operations Supervisors with data-driven recommendations. Work closely with other departments to improve operational performance. Identify opportunities to improve workforce management processes. Ensure compliance with Teleperformance policies, data protection, information security, and health & safety requirements. Report any policy or security violations to management.<br>Qualifications<br>Education<br>Bachelor's degree is preferred.<br>Experience<br>2–3 years of experience in Workforce Management, Contact Center Operations, or a similar role. Experience in a customer service or contact center environment is preferred.<br><br>Language<br>English proficiency at B2 level or higher.<br>Technical Skills<br>Good knowledge of Microsoft Excel, Word, Outlook, and Power Point. Experience with Workforce Management tools is an advantage. Knowledge of SQL or Business Intelligence (BI) tools is a plus.<br><br>Skills & Competencies<br>Strong analytical and problem-solving skills. Good communication and teamwork. Ability to work in a fast-paced environment. Strong organizational and time management skills. Attention to detail and accuracy. Ability to make decisions based on real-time data. Proactive and results-oriented mindset.<br><br>Success Measures<br>Performance in this role will be measured by:<br>Achievement of service level targets. Accuracy and timeliness of reporting. Effective real-time staffing management. Productivity improvements. Collaboration with Operations and other stakeholders.
مصر - القاهرة
Project Workforce Management Job overview:The WFM Analyst L2 should guarantee the optimization, automation and innovation of the processes as well as the standardization of them. Key responsibilities and accountabilities (may perform other duties as requested not specifically addressed in this document):- Analyze historical data to provide insights and recommendations for improving workforce efficiency.- Collaborate with operations, HR, and IT teams to implement WFM tools and strategies. Identify and implement process improvements in workforce planning and resource utilization.- Provide training and support to teams on WFM systems and best practices. Stay updated on industry trends, new WFM technologies, and best practices.- Driving continuous improvement in workforce planning processes.- Be a true team member in Teleperformance – focused in the success of the company and the well-being of the team; Interaction with other departments in order to improve and or maximize the project(s) results; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company(producing fresh and imaginative ideas and solutions);- Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health & Safety, among others.- Communicate any known infractions of these Corporate Policies and procedures to the Teleperformance Management immediately; May perform other duties as requested not specifically addressed in this document). Main Job Requirements Education and specific Training:<br><br>- Higher Education Degree (preferential)- Fluency in English (minimum B2)- Work Experience: 2-5 years of Experience in project management and implementation. Proficient in Excel, Word, and Outlook. Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus. Special Certifications (if appropriate; identify if required to perform the job or just preferred<br>)
مصر - القاهرة
As a Senior Business Analyst, you will bridge the gap between business strategy and technology delivery by transforming complex business needs into scalable digital solutions. Partner with business stakeholders, clients, product managers, and engineering teams to define requirements, prioritize product backlogs, and ensure every delivered feature creates measurable business value.<br>Working within Agile environments, lead requirement discovery, facilitate stakeholder alignment, and drive products from ideation through delivery while balancing customer needs, technical feasibility, and strategic objectives.<br><br>Key Responsibilities• Lead requirements gathering sessions with internal business stakeholders and external clients across multiple business domains, including automotive and real estate.• Elicit, analyze, and document business, functional, and non-functional requirements using industry best practices.• Translate complex or ambiguous business challenges into structured deliverables, including Business Requirements Documents (BRDs), user stories, acceptance criteria, business process flows, and use cases.• Facilitate discovery workshops to align business objectives with product capabilities, technical feasibility, and delivery priorities.• Conduct stakeholder interviews, workshops, surveys, and process observations to develop a comprehensive understanding of user needs and business objectives.• Identify business gaps, technical dependencies, risks, and assumptions early in the delivery lifecycle, ensuring proactive mitigation before sprint execution.• Lead the Technical Design Approval (TDA) governance process, coordinating cross-functional reviews to ensure all solution designs are technically sound, aligned with enterprise architecture standards, and formally approved prior to implementation.• Own and maintain the product backlog, ensuring work is prioritized based on business value, customer impact, technical dependencies, and delivery capacity. • Create User Stories into implementation-ready backlog items. • Work closely with delivery squads throughout sprint execution, providing requirement clarification, managing scope changes, and resolving business-related blockers. • Participate in Agile ceremonies, including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives. • Validate completed functionality against business requirements and acceptance criteria, supporting User Acceptance Testing (UAT) and release readiness• Ensure all functional and technical prerequisites are complete, approved, and traceable before work is committed into delivery sprints.<br><br>Requirements Must-Have Experience• 3+ years in a Business Analyst, Product Owner, or combined BA/PO role in a technology product or agency environment• Proven experience gathering requirements from diverse stakeholders — business owners, clients, operations teams• Hands-on Agile / Scrum experience — not just knowledge, but active ceremony attendance and facilitation• Proficiency in Jira or similar project management tools for backlog management and sprint tracking• Experience producing BRDs, user stories, process flows, functional specifications, and acceptance criteria• Strong written and verbal communication skills in both Arabic and English<br>Strong Advantages• Prior exposure to automotive technology, real estate platforms, or marketplace products• Experience working in a multi-product or multi-squad delivery environment• Familiarity with UX collaboration — wireframes, user journey maps, and prototypes• Ability to read and understand technical documentation and API specifications• SAFe, CSPO, or other scaled Agile certification<br><br>Skills & Tools Core Skills Tools & Platforms• Business requirements analysis• User story & acceptance criteria writing• Backlog management & prioritization• Process mapping & workflow design• Stakeholder workshops & facilitation • Jira / Confluence• Figma / wire-framing tools• MS Visio or equivalent • Microsoft Office Suite• SQL (basic, a plus)• SAFe Familiarity is (a plus)<br>What Success Looks Like in Year One• Zero “what does this story mean?” questions from developers — your backlog is self-explanatory• Stakeholders from both automotive and real estate teams trust you as the single point of clarity for product scope• Sprint planning sessions run clean — no undiscovered dependencies, no ambiguous stories entering a sprint• You have mapped and documented the end-to-end business workflows for both products