وظائف اخصائي العمليات في مصر

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Impact Clients is a fast-growing coaching and AI education company supporting thousands of members across multiple products.<br> We're hiring a Client Support Specialist to own our email/ticket support desk, the first point of contact for every client question, issue, and request that comes through.<br> You won't just be responding to and resolving tickets.<br> Our support philosophy is simple: every reply either protects or erodes the client's trust in us.<br> You'll follow a detailed internal playbook covering refunds, billing, access, and technical issues, but you'll also use real judgment to personalize responses, de-escalate frustrated clients, and know exactly when to solve something yourself versus escalate it to the right person.<br> What you'll do: Monitor and respond to tickets across our support inboxes, hitting response-time targets (4 business hours standard, 1 hour for high-priority issues like billing disputes or threats) Correctly categorize and tag every ticket for accurate reporting Handle common cases directly using our documented playbook and canned response library — access issues, billing/commission questions, refund requests, subscription changes, while personalizing every reply rather than pasting a stock response.<br> Recognize sensitive situations, refund threats, chargeback risk, legal/review mentions — and escalate immediately per our clear escalation ladder Keep the queue clean: no ticket left without a first response by end of day Work primarily out of our Helpdesk platform, with Slack for team coordination and Trello for client/refund tracking Fully remote, work from anywhere within [insert accepted regions/timezones] Compensation between $1,000–$1,500/month Clear, well-documented processes, you're never guessing what to do, we have a full internal playbook for nearly every scenario Real ownership over the client experience, not just ticket-clearing Direct access to leadership when you need a decision, no bureaucracy Room to grow as the company scales into new products.<br> 1+ years in a customer support, help desk, or email/chat support role Excellent written English, clear, warm, and typo-free; you can write like a helpful human, not a script Experience with a ticketing/helpdesk platform (Zendesk, Freshdesk, Gorgias, HelpScout, or similar) — we'll train you on our specific stack Comfortable working independently on a remote team, following detailed SOPs without needing constant oversight Strong judgment under pressure — able to read when a situation needs empathy, when it needs firm policy, and when it needs immediate escalation Reliable internet and a distraction-free home setup Available to work full time 9 hours per day Mon-Fri Bonus: prior experience in online education, coaching, subscription, or membership-based businesses</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Stella Stays - Who are we?</span><br></p><br><p><span>At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</span><br></p><br><p><span>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</span><br></p><br><p><span>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.</span><br></p><br><p><span>If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.</span><br></p><br><p><span>At Stella Stays, you will:</span><br></p><br><p><span>We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.</span><br></p><br><p><span>You will be responsible for:</span><br></p><br><ul><li><p><span>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</span><br></p><br></li><li><p><span>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</span><br></p><br></li><li><p><span>Process bookings and reservations accurately and efficiently within the company's reservation system.</span><br></p><br></li><li><p><span>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</span><br></p><br></li><li><p><span>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</span><br></p><br></li><li><p><span>Resolve any customer complaints or issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Work with the management team to develop and implement customer service strategies and initiatives.</span><br></p><br></li><li><p><span>​Participate in training and development programs to improve job skills and knowledge.</span><br></p><br></li></ul><br><span>Requirements</span><ul><li><p><span>Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.</span><br></p><br></li><li><p><span>Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.</span><br></p><br></li><li><p><span>Strong attention to detail and ability to work accurately in a fast-paced environment.</span><br></p><br></li><li><p><span>Strong organizational and time management skills, with the ability to prioritize tasks effectively.</span><br></p><br></li><li><p><span>Knowledge of reservation management systems and software.</span><br></p><br></li><li><p><span>Ability to work independently as well as part of a team.</span><br></p><br></li><li><p><span>Flexibility to work in shifts, including weekends and holidays.</span><br></p><br></li><li><p><span>Ability to handle customer complaints and resolve issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Proficiency in Microsoft Office and other relevant software applications.</span><br></p><br></li></ul><p><span>If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!&nbsp;</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Stella Stays - Who are we?</span><br></p><br><p><span>At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</span><br></p><br><p><span>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</span><br></p><br><p><span>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.</span><br></p><br><p><span>If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.</span><br></p><br><p><span>At Stella Stays, you will:</span><br></p><br><p><span>We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.</span><br></p><br><p><span>You will be responsible for:</span><br></p><br><ul><li><p><span>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</span><br></p><br></li><li><p><span>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</span><br></p><br></li><li><p><span>Process bookings and reservations accurately and efficiently within the company's reservation system.</span><br></p><br></li><li><p><span>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</span><br></p><br></li><li><p><span>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</span><br></p><br></li><li><p><span>Resolve any customer complaints or issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Work with the management team to develop and implement customer service strategies and initiatives.</span><br></p><br></li><li><p><span>​Participate in training and development programs to improve job skills and knowledge.</span><br></p><br></li></ul><br><span>Requirements</span><ul><li><p><span>Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.</span><br></p><br></li><li><p><span>Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.</span><br></p><br></li><li><p><span>Strong attention to detail and ability to work accurately in a fast-paced environment.</span><br></p><br></li><li><p><span>Strong organizational and time management skills, with the ability to prioritize tasks effectively.</span><br></p><br></li><li><p><span>Knowledge of reservation management systems and software.</span><br></p><br></li><li><p><span>Ability to work independently as well as part of a team.</span><br></p><br></li><li><p><span>Flexibility to work in shifts, including weekends and holidays.</span><br></p><br></li><li><p><span>Ability to handle customer complaints and resolve issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Proficiency in Microsoft Office and other relevant software applications.</span><br></p><br></li></ul><p><span>If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!&nbsp;</span><br></p><br><br> </div>

???? Are you ready to take your Call Center experience to the next level?<br>If you’re currently handled Quality-related positions — we’re looking for YOU! ????<br>Maybe you’ve been:???? Listening to calls???? Providing feedback & coaching???? Conducting coaching sessions???? Supporting quality activities<br>If any of this sounds like you, this could be your next step! ????<br>We’re currently hiring for a Quality Specialist opportunity where you can turn the experience you’ve already gained into your next career move. ????<br>What we’re looking for:✅ Call Center experience✅ English level: B2✅ Experience in an account related to GSM / Mobile Services✅ Previous experience in the Quality<br>If you feel you’re ready to move don’t miss this opportunity! ????<br>???? Send us your CV / apply now and take the next step in your career!

???? Are you ready to take your Call Center experience to the next level?<br>If you’re currently handled Quality-related positions — we’re looking for YOU! ????<br>Maybe you’ve been:???? Listening to calls???? Providing feedback & coaching???? Conducting coaching sessions???? Supporting quality activities<br>If any of this sounds like you, this could be your next step! ????<br>We’re currently hiring for a Quality Specialist opportunity where you can turn the experience you’ve already gained into your next career move. ????<br>What we’re looking for:✅ Call Center experience✅ English level: B2✅ Experience in an account related to GSM / Mobile Services✅ Previous experience in the Quality<br>If you feel you’re ready to move don’t miss this opportunity! ????<br>???? Send us your CV / apply now and take the next step in your career!

We’re Hiring – ???????????????????? ???????????????????????????????????????? <br>We are looking for an energetic and ambitious Sales specialist to join our growing team in the field of Digital Dentistry and Dental 3D Printing.<br><br>Responsibilities<br><br>* Generate new leads and business opportunities.<br>* Visit dental clinics and laboratories.<br>* Conduct product presentations and demonstrations.<br>* Prepare quotations and follow up with customers.<br>* Close sales and achieve monthly sales targets.<br>* Build long-term relationships with customers.<br>* Coordinate with the technical team to ensure a smooth customer experience.<br><br>Qualifications<br><br>* Bachelor’s degree in Dentistry.<br>* Strong communication and negotiation skills.<br>* Passion for sales and customer relationships.<br>* Willingness to travel for customer visits.<br>* Previous sales experience is a plus, but not required.<br><br>What We Offer<br><br>* Professional sales and product training.<br>* Attractive salary + commission.<br>* Career growth opportunities.<br>* A dynamic and supportive work environment.<br><br>Location: Cairo, Egypt<br><br>Apply by sending your CV to : Nabil@dentsprint.com

Company Overview:<br>Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.<br>Our Vision and Values:<br>We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:<br>Excellence Responsibility Empowerment Connectivity Courage<br>Job Purpose The role of the AI Consultant and Operations Engineer at Dar will be to advise business and design teams on the adoption of artificial intelligence, translate operational and workflow challenges into practical AI use cases, and provide functional and technical support for developed and deployed AI applications. They combine consultative engagement with hands-on deployment, testing, troubleshooting, user enablement, and service reliability to drive adoption and value realization across the project lifecycle.<br>Key Responsibilities:The role encompasses, but is not restricted to, the following responsibilities:Configure, test, and validate AI tools and agents prior to rollout, including user acceptance testing with business stakeholders (mainly internal). Act as first and second line support for deployed AI applications, triaging incidents, diagnosing root causes, and escalating to engineering teams when required Assist technical leads in reviewing AI agents solutions architecture set by business units Monitor adoption, usage, and service performance (KPIs, metrics) of AI applications and report on issue trends and resolution times. Engage with design, engineering, and corporate teams to advise on AI tools and use cases prototyped by the business units. Gather and document requirements and success criteria, and translate them into functional specifications for AI solutions Maintain support documentation, knowledge base articles, user guides, and FAQsDeliver training, onboarding sessions, and demonstrations to help teams adopt AI tools effectively and responsibly. Stay current with AI trends and suggest improvements to existing tools, workflows, and support processes Support project planning, documentation, and presentations. Contribute to change management, mentoring, and knowledge sharing within the company. Qualifications:Must have a degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or related field Preferred 1-3 years professional experience in at least 2 of the following areas: AI or technology consulting, business analysis, requirements gathering, solution delivery, and digital transformation Must have 1-3 years professional experience in at least 2 of the following areas: application or product support, incident and service management, user training and enablement, testing and user acceptance testing, AI systems deployment Working knowledge of AI, ML, and LLM concepts, with the ability to explain them clearly to non-technical audiences, is a must Must have proficiency in Python and SQL for scripting, data queries, and troubleshooting Experience working with APIs and integrating third-party AI services is preferable Familiarity with ticketing and ITSM platforms (such as BMC Helix, Jira Service Management or Service Now) and with monitoring and logging tools, is preferable Experience preparing documentation, training material, and stakeholder presentations, is preferred Excellent communication, stakeholder management, and problem-solving skills, and ability to work in a team environment is a must This position is mainly internal client-facing, hence a high client-centric mindset and consulting interest is a must Familiarity with AEC tools (Revit, Rhino, Auto CAD, Navisworks) is a plus.<br>Equal Opportunity Statement<br>While we carefully review all applications, only candidates who meet the specified requirements will be contacted for further consideration. We appreciate your understanding and thank you for your interest.

Reports to: Senior Director, External Relations<br>Purpose: To provide comprehensive administrative and operational support to the External Relations Office at the Onsi Sawiris School of Business. Support the implementation of school-wide strategic initiatives by managing data, maintaining partner databases, and conducting research on potential partners. Additionally, administers the School’s digital content, coordinates logistics for external vendors and visiting professorships, and serves as a key liaison to ensure effective communication flow between the School and its diverse external stakeholders.<br>Responsibilities:Data Management & Support: Assemble, organize, and analyze data from different stakeholders to support the School of Business's strategic planning process. Maintain and update the external relations database, ensuring accuracy of partner information. Conduct research to identify new potential corporate and academic partners for the School. Update critical School resources and publications, including presentations, statistical reports, and alumni reports, ensuring adherence to set timelines. Communications, Content & Branding: Plan and develop web content in alignment with AUC content guidelines and the Onsi Sawiris School of Business brand identity. Coordinate the communication flow with external vendors, institutions, and corporate partners to ensure high-quality and timely execution of joint projects. Communicate effectively with stakeholders to follow up on tasks and projects initiated by the External Relations function. Administrative Operations: Write professional reports and record/transcribe minutes of meetings to ensure proper documentation of decisions. Provide logistical support for approximately 5 visiting professorships and 5 major activities annually.<br>Requirements:Minimum Education Requirements:Bachelor’s degree in Business, Mass Communication, or Social Science is required.<br>Experience:A minimum of 5-7 years of relevant work experience.<br>Skills:Communication: Strong command of English; excellent oral and written communication skills are of the highest priority. Interpersonal: Excellent ability to work with diverse groups and organizations (internal and external) with professionalism. Organizational: Ability to multitask with minimal supervision and handle a heavy workload. Technical: Strong computer skills (Excel, Word); ability to manage databases. Soft Skills: Positive attitude, strong work ethic, and commitment to customer service.<br>This position is open until September 6, 2026Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br><p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.<br>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p><br><br><br><b>What you’ll do</b> <br><ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.&nbsp;</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.&nbsp;</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.&nbsp;</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.&nbsp;</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul><br><br><b>Who you are</b> <br><ul> <li>You have experience working in a customer-facing support function, preferably within IT.&nbsp;</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.&nbsp;</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.&nbsp;</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul><br><br><b>What skills you will learn</b> <br><ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.&nbsp;</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment</li> </ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br> <ul> <li>LinkedIn: VOIS on LinkedIn</li> <li>Facebook:&nbsp;VOIS on Facebook</li> <li>Instagram:&nbsp;VOIS on Instagram</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;Chat with VOIS employees</li> </ul> <br><br><br><br> </div>

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "IT Vendor Management Specialist"<br>Job purpose: To manage and coordinate technology vendor, procurement, and budget activities, ensuring efficient and compliant execution of the technology financial and operational processes. The role will oversee vendor relationships, procurement transactions, payments, budget tracking, and financial reporting while working closely with Technology, Finance, and Procurement stakeholders to ensure timely delivery, effective budget utilization, and adherence to company policies and requirements. The role will also support continuous improvement of vendor and financial management processes to enhance operational efficiency and transparency.<br>Key Responsibilities:Manage relationships with technology vendors and act as the primary point of contact for operational and commercial matters. Coordinate procurement activities by creating Purchase Requisitions (PRs), tracking Purchase Orders (POs), and ensuring compliance with internal procurement processes. Process Goods Receipts (GRs) upon confirmation of service delivery and coordinate invoice processing with Finance. Monitor vendor payments and proactively follow up to ensure timely settlements and maintain positive vendor relationships. Manage and monitor technology budgets, including expenditure tracking, budget utilization, and variance analysis across multiple teams. Support the annual budgeting and forecasting process in collaboration with Finance and Technology stake holders. Prepare periodic reports and dashboards on vendor performance, procurement status, budget utilization, and financial commitments. Maintain vendor documentation, contracts, and procurement records while ensuring compliance with company policies and audit requirements. Identify opportunities to improve vendor management, procurement, and budget management processes.<br>Qualifications:Bachelor’s degree in business administration, Finance, Accounting, Supply Chain, Information Technology, or a related field.2–5 years of relevant experience in technology vendor management, procurement, IT financial management, or a similar role. Good understanding of procurement processes, including PR, PO, GR, invoice processing, and vendor payment cycles. Experience in budget management, expenditure tracking, forecasting, and variance analysis. Practical experience working with ERP/procurement systems, preferably SAP or similar platforms. Strong knowledge of vendor and contract management principles and practices. Good understanding of financial controls, procurement policies, and audit requirements. Strong Excel and reporting/dashboarding skills, with the ability to analyze and present financial and procurement data. Good understanding of IT/Technology environments and vendor services. Strong communication and stakeholder management skills, with the ability to work effectively with Technology, Finance, Procurement, and external vendors.<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.