Management Information Systems - Gharbia Egypt

<h2 ><span lang="ar" dir="rtl">اعلان مديرية التموين والتجارة الداخلية بالغربية عن وظائف أخصائي معلومات (ندب)</span></h2><h3 ><span lang="ar" dir="rtl">لمحة عن الوظيفة</span></h3><p ><span lang="ar" dir="rtl">تعلن مديرية التموين والتجارة الداخلية بمحافظة الغربية عن توفر عدد من وظائف <strong>أخصائي معلومات (ندب)</strong>، للعمل في مجال تنظيم الوثائق والمعلومات وإعداد الفهارس والمستخلصات، وذلك وفقًا للشروط والضوابط المعلنة.</span></p><h3 ><span lang="ar" dir="rtl">الغرض من الوظيفة</span></h3><p ><span lang="ar" dir="rtl">إعداد ملخصات لمحتويات الوثائق، وإعداد الفهارس، وتدوين مواد النشر في السجلات المختلفة بما يسهم في تنظيم وإدارة المعلومات والوثائق.</span></p><h3 ><span lang="ar" dir="rtl">أبرز المهام</span></h3><ul><li><p ><span lang="ar" dir="rtl">إعداد فهارس الوثائق والمستندات.</span></p></li><li><p ><span lang="ar" dir="rtl">المشاركة في إعداد مستخلصات لمحتويات الوثائق.</span></p></li><li><p ><span lang="ar" dir="rtl">تدوين مواد النشر في السجلات المختلفة.</span></p></li><li><p ><span lang="ar" dir="rtl">التواصل مع الجهات العلمية والمتخصصة للاستعانة بها في مجال النشر.</span></p></li><li><p ><span lang="ar" dir="rtl">تنفيذ أي مهام أخرى ذات صلة بطبيعة العمل.</span></p></li></ul><h3 ><span lang="ar" dir="rtl">الشروط والمتطلبات</span></h3><ul><li><p ><span lang="ar" dir="rtl">الإلمام بالقوانين واللوائح والقرارات المنظمة للعمل.</span></p></li><li><p ><span lang="ar" dir="rtl">إجادة استخدام الحاسب الآلي.</span></p></li></ul><h3 ><span lang="ar" dir="rtl">الحد الأقصى للعمر</span></h3><ul><li><p ><span lang="ar" dir="rtl">ألا يزيد عمر المتقدم على <strong>40 عامًا</strong> وقت التقديم.</span></p></li></ul>

أولاً: الدعم الفني<br>تقديم الدعم الفني لمستخدمي الشركة وحل المشكلات التقنية اليومية.<br>تركيب وإعداد أجهزة الحاسب الآلي والطابعات والماسحات الضوئية.<br>تثبيت وتحديث أنظمة التشغيل والبرامج المختلفة.<br>متابعة طلبات الدعم الفني وتوثيقها وإغلاقها بعد الحل.<br>ثانياً: إدارة الأجهزة والشبكات<br>صيانة أجهزة الكمبيوتر واللابتوب والأجهزة الطرفية.<br>متابعة أداء الشبكات الداخلية والاتصال بالإنترنت.<br>إعداد وربط المستخدمين بالشبكة والطابعات المشتركة.<br>متابعة أجهزة الشبكات مثل الراوترات والسويتشات ونقاط الاتصال.<br>ثالثاً: إدارة الأنظمة والبرامج<br>إنشاء وإدارة حسابات المستخدمين والبريد الإلكتروني.<br>متابعة النسخ الاحتياطي للبيانات واستعادتها عند الحاجة.<br>تحديث الأنظمة والتطبيقات بشكل دوري.<br>التأكد من سلامة قواعد البيانات والملفات المشتركة.<br>رابعاً: أمن المعلومات<br>تطبيق سياسات أمن المعلومات المعتمدة بالشركة.<br>تثبيت وتحديث برامج الحماية ومكافحة الفيروسات.<br>متابعة صلاحيات المستخدمين ومنع الوصول غير المصرح به.<br>الإبلاغ عن أي مخاطر أو حوادث أمنية تقنية.<br>خامساً: التقارير والتطوير<br>إعداد تقارير دورية عن الأعطال والصيانة.<br>حصر الأصول التقنية وتحديث سجلاتها.<br>تقديم مقترحات لتحسين البنية التحتية التقنية.<br>المشاركة في تنفيذ المشاريع التقنية الجديدة.

المهام الوظيفية – محاسب (Accountant):<br>تنفيذ أعمال المحاسبة اليومية وتسجيل القيود المحاسبية بدقة على النظام المحاسبي.<br>متابعة وتسجيل جميع حركات الإيرادات والمصروفات، المدفوعات والمقبوضات.<br>استلام الإيرادات وتسجيلها ومراجعة المستندات المؤيدة.<br>رفع القيود اليومية لمدير الشؤون المالية لاعتمادها.<br>إجراء جرد المخازن الدوري والمفاجئ ومطابقة الأرصدة الفعلية مع الدفترية.<br>متابعة حركة الأصناف (الوارد – المنصرف) وتحليل الفروقات.<br>تطبيق نظم Stock Control وتقليل الفاقد والهالك.<br>العمل على برنامج Odoo ERP لإدارة الحسابات والمخازن وتحديث البيانات.<br>إعداد التقارير المالية وتقارير المخزون ورفعها للإدارة.<br>المساهمة في إعداد القوائم المالية (الميزانية العمومية، قائمة الدخل، التقارير الشهرية).<br>إجراء التسويات البنكية الشهرية والتأكد من مطابقة الأرصدة.<br>مراجعة الفواتير والمعاملات المالية قبل التسجيل لضمان صحتها.<br>المساعدة في أعمال التدقيق الداخلي والتحضير للتدقيق الخارجي.<br>التنسيق مع أقسام المشتريات والمخازن لضمان دقة العمليات المالية.<br>الالتزام بالمعايير المحاسبية والسياسات المالية والإجراءات الداخلية المعتمدة.<br> <br>الشروط المطلوبة:<br>بكالوريوس تجارة – شعبة محاسبة.<br>خبرة لا تقل عن 3 سنوات في استخدام Odoo ERP System.<br>إجادة جيدة لاستخدام Microsoft Excel.<br>القدرة على إعداد التقارير المحاسبية والإدارية.<br>الدقة والانتباه للتفاصيل والقدرة على العمل ضمن فريق.<br>الراتب يحدد حسب الخبرة والكفاءة.

<strong>:Role Overview</strong><br>•The Merchant Specialist will be responsible for onboarding new merchants, supporting them in daily payment operations, and ensuring continuous engagement and transaction growth on the Stryve platform.<br><br><strong>:Key Responsibilities</strong><br>• Onboard new merchants onto Stryve’s platform<br>• Guide merchants through the payment setup and activation process<br>• Support merchants in daily payment operations and transactions<br>• Monitor transaction performance and usage levels<br>• Follow up regularly to ensure active engagement<br>• Resolve merchant issues in coordination with Operations &amp; Finance<br>• Identify opportunities to increase transaction volume<br>• Maintain accurate merchant records using CRM<br>• Collect structured feedback and report insights to internal teams<br><br><strong>:Requirements</strong><br>• 1–4 years of experience in Customer Success, Account Management, or Merchant Support<br>• Experience in FinTech, digital payments, or B2B platforms is highly preferred<br>• Strong communication and relationship management skills<br>• Proven sales experience<br>• Ability to deliver effective presentations and conduct product demonstrations<br>• Experience in training clients on products or services<br>• Demonstrated success in sales management, business development and customer acquisition<br>• Ability to work independently and collaboratively in a team environment<br>• Self-motivated with a strong work ethic and desire to succeed<br>• Fluent in English and Arabic<br>• Bachelor's degree in Business or related field

<p>We’re Hiring Software Sales Executive</p><p>A fast-growing software solutions startup delivering innovative digital solutions across Egypt and the Gulf region. We specialize in ERP systems, SaaS platforms, and custom software development, helping organizations streamline operations and accelerate digital transformation.</p><p>As we continue our expansion, we are building a high-performing sales team and looking for ambitious professionals who are passionate about technology, business growth, and creating long-term client partnerships.</p><p></p><p><strong>Role Overview</strong></p><p>Drive new business by identifying opportunities, and managing the complete <strong>sales cycle</strong> from prospecting to closing while building long-term relationships with clients.</p><p></p><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>Generate and qualify new business </strong>opportunities.</p></li><li><p>Conduct client meetings, presentations, and software demonstrations.</p></li><li><p>Build and maintain a healthy sales pipeline.</p></li><li><p><strong>Manage the complete sales cycle from lead generation to deal closure.</strong></p></li><li><p>Maintain accurate CRM records and sales forecasts.</p></li><li><p>Achieve monthly and quarterly sales targets.</p></li><li><p>Work closely with the technical team to deliver the best customer solutions.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.</p></li><li><p>2-4 years of experience in<strong> Software, ERP, SaaS, or B2B technology sales</strong> (<strong>Must Have</strong>)</p></li><li><p><strong>Strong communication, presentation, and negotiation skills.</strong></p></li><li><p>Excellent relationship-building and customer management abilities.</p></li><li><p>Self-motivated with a results-driven mindset.</p></li><li><p>Experience using CRM systems is an advantage.</p></li><li><p>Good command of English.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities - Ensures that the donor center remains compliant with local, national, and international regulations. Collaborate with Center Management to ensure product quality, donor suitability, and donor safety. - Ensures timely implementation and support center understanding of SOPs. - Works with Operations Management to ensure ongoing center compliance with SOPs. - Interprets and implements processes, regulations, and SOPs for quality control and overall regulatory compliance, making independent decisions and modifications, as required. - Oversight of all aspects of internal and external audits including execution, if applicable. This includes documentation, preparation, and review of the response. - Continuously assesses, promotes, and improves the effectiveness of the quality systems in the DC through recognition of trends, investigation of failures in the execution of procedures, direct employee observation, and review of center documents. - Responsible for the direct oversight of the Center Quality Specialist(s) training, development, activities, and performance. - Oversees product and biohazard waste shipments. - Ensures that product shipments meet regulatory specifications and product release requirements, ensures accurate labeling and documentation, and authorizes final shipment. - Performs a review of the documentation of unsuitable test results and the disposition of the associated units. - Documents , investigates, and conducts root cause analysis for deviations and customer complaints, particularly concerning donor safety and product quality. - Ensures that the DC staff remains up to date on current Good Manufacturing Practice (cGMP) training and that trainings are properly documented and on file. - Cooperates with the Center Manager to make donor suitability decisions and to manage donor deferrals. Reviews and approves of deferred donor reinstatements. - Performs a review of lookback information. - Reports center quality status to the Regional Quality Manager so the RQM can provide additional oversight and guidance - Follows up on corrective and preventative actions, implement system changes, and execute process improvement plans to assess their effectiveness. Make necessary adjustments, as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div><b>Academic Experience required</b> - B.S. degree in health-related science, preferably in Pharmacy. - Post-graduate certification in Quality Management preferred <b>Professional Experience Required</b> - 2 years of experience in Quality Assurance, with managerial experience. - Experience in a cGMP regulated environment, pharmaceutical background preferred <b>Computing Skills</b> Proficient in computer skills. <b>Personal Skills</b> - Ability to understand and assess relevant regulations. - Ability to understand, explain, follow, and enforce SOPs, protocol and other regulatory guidelines. - Proficient in root cause analysis and corrective/preventative actions - Ability to balance multiple competing priorities - Strong time management abilities - Ability to work with minimal supervision - Accuracy and reliability. - Ability to work in groups and with other departments. - Adherence to the Grifols skills and values.</div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure_x000C_acility-related controls. CM has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies &amp; regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.</p><p><strong>Key responsibility :</strong></p><p><strong>People Management &amp; Development:</strong> Establish a work environment that foster operational excellence. Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas. Provide regular feedback and coaching for centers employees. Develop &amp; retain talents, through regular meetings, goal check-ins, development plans, etc. Administer regular check-ins and year-end performance review &amp; development plans, etc. Assist in management of the recruiting process. Support and conduct teams trainings. Leading the periodic medicaloperational meetings. Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.</p><p><strong>Operations management:</strong> Supervise the operations within the center. Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans. Attaining donation goals with the highest level of quality and compliance. Monitor net yields and implement improvement plans. Perform analysis of related data to promote efficient operations. Proactive operational processes enhancement and risk management. Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment. Resolve related facility issues and manage inquiries for facility information. Manage all aspects of financial oversight; setting annual budget and ensure center meets monthly financial targets. Provide leadership to ensure donor retention with high customer service levels. Create organizational culture and value systems which stimulate the morale and productivity Operate the center and manage employees to the highest standards of ethics and integrity. Provide strategic planning for donor center growth. With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization. Provide publicinstitutional presentations for awareness and donor recruitment activities Establish partnership with relevant governmental and private entities for brand equity and donors recruitment.</p><p><strong>Quality &amp; Compliance:</strong> Ensure that the center is operating with high compliance level to companys policies, procedures and regulations. Deviation management and CAPA development with timely implementation. Manage centers audit processes and help to resolve any related issues. Ensure timely response and closure to audit observations. Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for Responsible Person of a plasma collection center. Recommend changes and improvements to SOPs. Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.</p><p><strong>Back up for Center Physician:</strong> Part of the qualification for being a certified CM, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs Donor acceptance and deferral according to the relevant policies and procedures. Observe and coach the donor center technicians and phlebotomists. Donor counseling to individuals with unacceptable results, Management of Donor Adverse Event Reactions and the appropriate level of care. Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans . Recommend changes and updates to the center procedures. Provide education sessions to the center medical staff as needed. Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position. Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Essential:</strong> Bachelors Degree in medicine. Formal Qualification in the medical field. Diploma/masters degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field.</li><li><strong>Essential:</strong> Minimum 8 years of relevant experience</li><li>Supervisory and people management experience for at least 3 years.</li><li>Blood bank related experience.</li><li>Experience in a GxP regulated environment and Quality standards.</li><li><strong>Desired:</strong> Experience in cGMP.</li><li><strong>Computing Skills:</strong> Proficiency in all Microsoft Office applications.</li><li><strong>Personal Skills:</strong> Leadership. Emotional intelligence. Assertiveness &amp; decision-making ability. Resourcefulness and proactivity. Strong communication skills. Critical thinking and problem solving. Teamwork and collaboration. Professionalism and strong work ethic. Excellent customer service. Organized and able to manage time effectively. Analytical. interpersonal skills. Ability to work within a highly regulated, labor intensive, fast paced medical environment. Ability to plan and execute activities for the improvement of overall operations.</li><li><strong>Languages:</strong> Excellent written and spoken English and Arabic.</li></ul><p></p></section>

<p>WE ARE HIRING | Executive Assistant to CEO &amp; Executive Office Manager</p><p>Gold Cure Oncology Center – Tanta, Egypt</p><p>Gold Cure Oncology Center is looking for an exceptional, highly organized and proactive professional to work directly with the CEO and support a diverse portfolio of executive, healthcare, academic, research, development and business activities.</p><p>This is not a traditional secretarial position.</p><p>We are looking for someone who can become a trusted executive partner — someone who understands priorities, takes ownership, anticipates what needs to happen next and drives assignments through to completion.</p><p>Key Responsibilities</p><p>• Manage the CEO’s calendar, meetings, appointments, priorities and follow-ups.</p><p>• Maintain an organized system for multiple tasks, projects, commitments and deadlines.</p><p>• Prepare and manage professional emails, letters, reports, presentations and executive communications in Arabic and English.</p><p>• Communicate professionally on behalf of the CEO with physicians, companies, institutions, researchers and external stakeholders.</p><p>• Prepare meetings, document decisions and ensure agreed actions are followed through until completion.</p><p>• Coordinate selected medical, academic, research and institutional-development projects.</p><p>• Assist in organizing research activities, reports, presentations and professional materials.</p><p>• Support selected administrative, operational and business-development initiatives.</p><p>• Proactively identify pending issues, deadlines and required follow-ups before they become problems.</p><p>• Handle confidential information with a high degree of professionalism and discretion.</p><p>Who We Are Looking For</p><p>The ideal candidate will be:</p><p>• Exceptionally organized and detail-oriented.</p><p>• Proactive, resourceful and able to solve routine problems independently.</p><p>• Able to manage several priorities simultaneously without losing track of details.</p><p>• Excellent in written and spoken English and Arabic.</p><p>• Highly professional in communication and capable of representing senior management appropriately.</p><p>• Strong in Microsoft Office and modern digital productivity tools.</p><p>• Comfortable learning new systems and using technology to improve organization and productivity.</p><p>• Capable of working with minimal supervision and taking genuine ownership of responsibilities.</p><p>Previous experience working directly with CEOs, senior executives, physicians, university leadership or senior management is strongly preferred.</p><p>Experience in multinational companies, pharmaceutical or healthcare organizations, research institutions, large corporations or similarly structured professional environments will be considered a significant advantage.</p><p>Most importantly, we are looking for Ownership.</p><p>When given an objective, you should be able to understand what needs to be achieved, determine the next steps, coordinate the people involved, follow up persistently, resolve routine obstacles and return with a result — rather than continuously waiting for instructions.</p><p>Location: Tanta, Gharbia – On-site</p><p>Employment: Full-time</p><p>Reporting directly to: CEO, Gold Cure Oncology Center</p><p>Candidates currently residing in Tanta or Gharbia, or who can reliably work on-site in Tanta, are strongly preferred.</p><p>Candidates who have developed strong professional experience in Cairo, Alexandria, multinational companies or other demanding corporate environments and are now seeking a high-responsibility position based in Tanta are particularly encouraged to apply.</p><p>Application</p><p></p><p>Only shortlisted candidates will be contacted.</p><p>We are looking for quality, professionalism, ownership and long-term potential — not simply years of experience.</p><p><strong>Requirements</strong></p><p></p>

<ul><li><p>Administer and process payroll for all employees, ensuring accuracy and compliance with company policies and legal regulations.</p></li><li><p>Maintain and update payroll records, including attendance, overtime, deductions, and bonuses.</p></li><li><p>Coordinate with the HR and Finance departments to ensure timely salary disbursement and resolve any discrepancies.</p></li><li><p>Prepare and submit payroll reports.</p></li><li><p>Handle employee inquiries related to payroll, compensation, and benefits in a professional and timely manner.</p></li><li><p>Support audits by providing necessary payroll documentation and responding to auditor queries.</p></li><li><p>Assist in the implementation and improvement of payroll systems and processes.</p></li><li><p>Maintain confidentiality of sensitive payroll information and employee data.</p></li></ul><p></p>

<p><strong>Job Description</strong><br><br> Herbata is looking for a motivated and enthusiastic <strong>Field Sales &amp; Business Development Representative</strong> to join our team in <strong>El Mahalla El Kubra</strong>. The successful candidate will be responsible for directly engaging with merchants and shop owners, introducing the company's products, building long-term professional relationships, and accurately registering customer and merchant information on the company's electronic system. If you have strong communication skills and are eager to learn and gain experience in sales and business development, this is an excellent opportunity to start your career.<br><br> <strong>Key Responsibilities</strong></p><ul><li><p>Visit merchants and potential customers within the assigned area.</p></li><li><p>Present and promote the company's products professionally.</p></li><li><p>Build and maintain strong relationships with merchants and shop owners.</p></li><li><p>Identify new customers and expand the existing customer base.</p></li><li><p>Register and update customer and merchant information on the company's system.</p></li><li><p>Conduct regular follow-ups with merchants and maintain effective communication channels.</p></li><li><p>Collect customer feedback and market insights and report them to management.</p></li><li><p>Represent the company professionally in the market.</p></li><li><p>Achieve assigned targets related to customer acquisition and distribution network expansion.</p></li></ul><p><br><br><strong>Benefits</strong></p><ul><li><p>Excellent opportunity for fresh graduates.</p></li><li><p>Hands-on training in sales and business development.</p></li><li><p>Fixed salary plus performance-based incentives.</p></li><li><p>Career growth and advancement opportunities.</p></li><li><p>Supportive and motivating work environment.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Job Requirements</strong></p><ul><li><p>Fresh graduates or candidates with up to 1 year of experience.</p></li><li><p>Bachelor's degree or a higher/intermediate qualification.</p></li><li><p>Resident of El Mahalla El Kubra or nearby areas.</p></li><li><p>Strong communication and negotiation skills.</p></li><li><p>Ability to build professional relationships with merchants and customers.</p></li><li><p>Proficiency in using smartphones and basic applications.</p></li><li><p>Ability to accurately enter and organize data.</p></li><li><p>Positive, proactive personality with a willingness to learn.</p></li><li><p>Ability to work in the field and travel within the assigned area.</p></li></ul><p><br><br><strong>Job Details</strong></p><ul><li><p><strong>Career Level:</strong> Entry Level</p></li><li><p><strong>Employment Type:</strong> Full Time</p></li><li><p><strong>Location:</strong> El Mahalla El Kubra, Gharbia, Egypt</p></li><li><p><strong>Workplace Type:</strong> On-site / Field Based</p></li></ul><p></p>

<h4>1. Daily Customer Service:</h4><ul><li>Handle incoming calls and respond to customer inquiries regarding products, prices, and delivery schedules.</li><li>Follow up on all customer orders from receipt to final delivery.</li><li>Resolve complaints and issues promptly, escalating complex cases to management when necessary.</li><li>Communicate with customers via phone and email in both Arabic and English.</li></ul><h4>2. Customer Acquisition:</h4><ul><li>Proactively research and identify potential clients in local and international markets.</li><li>Build and maintain a database of prospective customers.</li><li>Prepare and present product and company presentations to attract new clients.</li><li>Conduct regular follow-ups with prospects to ensure conversion into active customers.</li></ul><h4>3. Customer Relationship Management:</h4><ul><li>Develop and maintain long-term relationships with existing customers to ensure loyalty.</li><li>Conduct regular follow-up calls to measure customer satisfaction and improve service delivery.</li><li>Offer additional solutions (Upselling / Cross-selling) to increase sales revenue.</li></ul><h4>4. Reporting and Documentation:</h4><ul><li>Record all customer interactions (inquiries, complaints, orders) in the company’s system.</li><li>Prepare weekly and monthly reports on customer satisfaction, new acquisitions, and recurring complaints.</li><li>Provide analytical reports to management on market trends and customer needs.</li></ul><h4>5. Internal Coordination:</h4><ul><li>Coordinate with the production team to ensure product availability and on-time delivery.</li><li>Collaborate with the quality department to address client feedback and product requirements.</li><li>Work closely with the sales team to support marketing and promotional campaigns.</li></ul><h4>6. Administrative Tasks:</h4><ul><li>Update customer databases regularly to ensure accurate information.</li><li>Follow up on new contracts and agreements, ensuring proper documentation with management.</li><li>Adhere to company policies and customer service standards at all times.</li></ul>

<h4>1. Daily Customer Service:</h4><ul><li>Handle incoming calls and respond to customer inquiries regarding products, prices, and delivery schedules.</li><li>Follow up on all customer orders from receipt to final delivery.</li><li>Resolve complaints and issues promptly, escalating complex cases to management when necessary.</li><li>Communicate with customers via phone and email in both Arabic and English.</li></ul><h4>2. Customer Acquisition:</h4><ul><li>Proactively research and identify potential clients in local and international markets.</li><li>Build and maintain a database of prospective customers.</li><li>Prepare and present product and company presentations to attract new clients.</li><li>Conduct regular follow-ups with prospects to ensure conversion into active customers.</li></ul><h4>3. Customer Relationship Management:</h4><ul><li>Develop and maintain long-term relationships with existing customers to ensure loyalty.</li><li>Conduct regular follow-up calls to measure customer satisfaction and improve service delivery.</li><li>Offer additional solutions (Upselling / Cross-selling) to increase sales revenue.</li></ul><h4>4. Reporting and Documentation:</h4><ul><li>Record all customer interactions (inquiries, complaints, orders) in the company’s system.</li><li>Prepare weekly and monthly reports on customer satisfaction, new acquisitions, and recurring complaints.</li><li>Provide analytical reports to management on market trends and customer needs.</li></ul><h4>5. Internal Coordination:</h4><ul><li>Coordinate with the production team to ensure product availability and on-time delivery.</li><li>Collaborate with the quality department to address client feedback and product requirements.</li><li>Work closely with the sales team to support marketing and promotional campaigns.</li></ul><h4>6. Administrative Tasks:</h4><ul><li>Update customer databases regularly to ensure accurate information.</li><li>Follow up on new contracts and agreements, ensuring proper documentation with management.</li><li>Adhere to company policies and customer service standards at all times.</li></ul>

- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company<br>- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity<br>- Experience with Microsoft Office including Outlook, Word, and Excel<br>- Speak, write, and read fluently in English, and have the ability to take direction in English<br>- Speak, write, and read fluently in Arabic<br>- Advanced and adaptable interpersonal communication skills.<br>- Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.<br>- Effective communication skills and the ability to build enduring professional relationships. At Amazon, our mission is to be Earth s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We re making history and the good news is that we ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it s making sure we put smiles on customer s faces.<br> <br>Key job responsibilities<br>As a Delivery Station Customer Service Agent, you will be responsible for:<br> Communicating with customers directly on the telephone.<br> Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved. <br> Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.<br> Providing exceptional attention to detail on every case and issue.<br> Proactively finding solutions to problems with limited guidance.<br> Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and remote correspondence.<br> Communicating effectively with senior leadership to highlight barriers and form solutions.<br> Working confidently at pace with multiple online platforms and tech systems.<br> Working in a fast-paced environment, within a restricted time frame.<br> Working a Full-Time (40+ hours per week) flexible schedule <br> Work in an environment where the noise level varies and can be loud (hearing protection will be provided) <br> <br> <br> <br>A day in the life<br>You ll be based at one of our last-mile delivery warehouses, where Amazon s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.<br>Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.<br> <br> <br> <br>About the team<br>Our mission is to be Earth s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers most complex issues. <br>Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers. <br><p><strong>Desired Candidate Profile</strong></p>- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions<br>- Experience in an operational environment, such as logistics, retail, hospitality, or customer service<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage a team of Donor Center Technicians, Phlebotomists, Plasma processors, Training coordinator and supervise other center employees as delegated from CM or Plasma Operations &amp; Medical Director. Establish a work environment that foster operational excellence. Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas. Provide regular feedback and coaching for his/her employees. Manage employees to the highest standards of ethics and integrity. Develop &amp; retain talents, through regular meetings, goal check-ins, development plans, etc. Administer regular check-ins and year-end performance review &amp; development plans, etc. Assist in management of the recruiting process for direct reports. Support and conduct teams' trainings for direct reports. Leading the periodic operational meetings. Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System. Provide periodic reports to CM &amp; Plasma Operations and Medical Director about the operations performance, identified gaps and enhancement plans.</p><p>Supervise the donation operations within the center. Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans. Monitor net yields and implement improvement plans. Perform analysis of related data to promote efficient operations. Proactive operational processes enhancement and risk management. Resolve related facility issues and manage inquiries for facility information. Provide leadership to ensure donor retention with high customer service levels. Provide strategic inputs for marketing plans and provide analytics and insights for optimization. Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and, authorizes final shipment. Perform a review of the documentation of unsuitable test results and the disposition of the associated results. Document, investigate, and perform root cause analysis for deviations and customer complaints, specifically, in how they relate to the safety of the donor and the quality of the product. Performs a review of lookback information. Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position. Ensure the training plan for the center staff is in place according to the business need and implemented on time by the training coordinator.</p><p>Ensure that the center is operating with high compliance level to company's policies, procedures and regulations. Deviation management and CAPA development with timely implementation. With the center manager, manage center's audit processes, help to resolve any related issues and ensure timely response and closure to audit observations. Recommend changes and improvements to SOPs. Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.</p><p>Serves as back up to the CM in absence according to pre-determined delegation andor scope of responsibilities. If the candidate is a physician, should act as back up for center physician, if not then this following section is not applicable: Part of the qualification for being a certified Center Operations Manager, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs: Donor acceptance and deferral according to the relevant policies and procedures. Observe and coach the donor center technicians and phlebotomists. Donor counseling to individuals with unacceptable results, Management of Donor Adverse Event Reactions and the appropriate level of care. Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans. Recommend changes and updates to the center procedures. Provide education sessions to the center medical staff as needed. Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position. Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.</p></div></section>

<ul><li><p>If you have excellent communication skills, enjoy training others, and have a solid understanding of computer systems and technology, we'd love to have you join the <strong>Edu4</strong> team.</p><h3>Key Responsibilities:</h3></li><li><p>Train school staff on our <strong>School Management System (SMS)</strong>.</p></li><li><p> Train teachers on our <strong>Learning Management System (LMS)</strong>.</p></li><li><p> Provide technical support remotely and on-site at schools.</p></li><li><p> Assist with system implementation, configuration, and user setup.</p></li><li><p> Follow up with clients to ensure the best possible user experience.</p></li><li><p> Coordinate with the development team to resolve issues and improve our solutions.</p></li></ul><p></p>

<p>A fast-growing software solutions startup delivering innovative digital solutions across Egypt and the Gulf region. We specialize in ERP systems, SaaS platforms, and custom software development, helping organizations streamline operations and accelerate digital transformation.</p><p></p><p><strong>Overview</strong></p><p>As a <strong>Senior HR Specialist</strong>, you will play a key role in supporting our people strategy by managing core HR functions, including recruitment, employee relations, HR operations, and performance management. You will work closely with department managers to attract, develop, and retain top talent while ensuring compliance with company policies and labor regulations.<br><br><strong>Responsibilities:</strong><br></p><ul><li><p>Manage the end-to-end recruitment process, including sourcing, interviewing, and coordinating hiring activities.</p></li><li><p>Handle onboarding and offboarding processes to ensure a seamless employee experience.</p></li><li><p>Maintain accurate employee records and HR documentation.</p></li><li><p>Support performance management cycles, probation reviews, and employee development initiatives.</p></li><li><p>Administer HR policies and ensure compliance with labor laws and company regulations.</p></li><li><p>Address employee relations matters and provide HR guidance to managers and employees.</p></li><li><p>Coordinate training and engagement initiatives to enhance employee satisfaction.</p></li><li><p>Prepare HR reports and analyze workforce metrics.</p></li><li><p>Collaborate with different departments to support organizational growth and workforce planning.</p></li><li><p>Participate in HR projects and process improvement initiatives.<br></p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Human Resources, Business Administration, or a related field.</p></li><li><p>4–6 years of experience in Human Resources.</p></li><li><p>Strong knowledge of Egyptian Labor Law and HR best practices.</p></li><li><p>Experience in recruitment, employee relations, and HR operations.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong organizational and problem-solving abilities.</p></li><li><p>Proficiency in Microsoft Office.</p></li><li><p>Experience with HRIS or ATS platforms is an advantage.</p></li><li><p>Very good command of English, both written and spoken.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Overview We Are PepsiCo PepsiCo is a leading name in North Africa s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region. Guiding Vision and Regional Impact PepsiCo s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers. Empowering Our People and Communities Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all. Diversity and Inclusion Commitment PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedication to inclusion strengthens our workforce and helps drive our business forward, enriching both PepsiCo and the communities in North Africa. Responsibilities Perform the day- to- day activities of machinery spare parts coding requests received from all plants as per coding procedures. Verifying the accuracy and completeness of the spare parts data received before and after it is entered on the system either in coding or updating master data. Coordinate with SAP Sustain team to ensure the spare parts master data is updated efficiently according to technical requirements. Update and maintain backup process (Soft copy) for the master data of spare parts on SAP and archive in appropriate manner. Handle and finalize approvals for creating or adding SAP user profile for engineering department team members. Lead, monitor &amp; review the machinery spare parts classification on quarterly basis over PCE warehouses to comply with PCE classification policy. Update the criticality spare parts list annually for slow moving items of machinery spare parts with coordination with plants' spare parts planners. List all D&amp;E spare parts and idle assets in order to finalize selling it. Update and maintain weekly &amp; monthly tracking reports for machinery working capital status and maintenance expenses for all PCE plants. Ensure plants spending on engineering cost centers match the engineering chart of accounts on monthly closing. Follow up &amp; finalize all issues (Modify PO Accrual SAP receiving) related to technical interventions ordered by engineering team with procurement department. Directing the received spare parts to the assigned plant in coordination with procurement department, if any. Ensure the security of data and information on computer systems according to PepsiCo policy. Comply with PepsiCo Safety requirements &amp; procedures. Other duties assigned by direct manager in the context of the core work. Implement HSE policies &amp; procedures in his/her area of concern. Qualifications Education: Engineering bachelor s degree Scope and years of experience: From 0 to 2 Year experience. Language proficiency Good English (written and verbal). Excellent communication skills (written &amp; verbal). Very good computer skills, preferable having ICDL certificate. Ability to work under pressure. Fast learner accurate- punctual- ability to meet deadlines. Hard worker willing to accept challenges. Decision making &amp; problem solving abilities.</div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Title:</b> Center Quality Assurance Specialist</p><p><b>Department /Sub-Department:</b> Center Quality Assurance</p><p><b>Direct Manager:</b> Center Quality Manager</p><p><b>Workplace:</b> Plasma Center</p><p><b>Job Objective</b></p><p>One sentence summary of the main objective of the job, the most important activities and the means and guidelines to obtain the objectives.</p><p>To perform Quality Assurance functions to ensure compliance with internal and external regulationsand protocol under the direct supervision of the Center Quality Manager (CQM).To edit SOP's related to processes at donor center level following the guidelines established according to Egyptian regulations and the guidelines established according to cMP requirements.</p><p><b>Environment</b></p><p>Internal and external interactions i.e.: with other departments/divisions, international scope, providers, customers)</p><p><b>Internal:</b> Grifols Egypt for Plasma Derivatives (GEPD)plasma general management, especially the Director of quality, quality department of other GEPD plasma donor centers (DC).</p><p><b>External:</b> Donors, Health Authorities, government agencies.</p><p><b>Key responsibility</b></p><ul><li>To perform periodical review of DC records.</li><li>To perform periodical equipment quality control review.</li><li>To perform periodical review of equipment incident logs.</li><li>To verify and release of sample shipments.</li><li>To inspect and release of incoming supplies.</li><li>To perform periodical employee observations.</li><li>To assist to CQM to ensure cGMP regulations are followed.</li><li>To assist to CQM to ensure that SOP's are followed.</li><li>To assist to CQM in the edition of SOP's.</li><li>To perform a review of the documentation of unsuitable test results and the disposition of the associated units.</li></ul><p>Performs a higher-level document review and employee observations. Ability to work in groups and with other departments.</p><p>Communicates openly with CQM on issues noted during reviews and is able to give suggestions for corrections.</p><p>Has a good understanding of cGMP and quality systems.</p><p>Good ability to identify problems and propose solutions.</p><p>Adherence to the Grifols skills and values.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Academic experience required</b></p><p>Bachelor's Degree in Health-related Sciences. Knowledge in Quality Management. Strong integrity and commitment to quality and compliance.</p><p><b>Professional Experience Required</b></p><p>Preferably at least 2 years of experience in a similar position, in environments of Good Manufacturing Practices (GMP) and Pharma background.</p><p><b>Computing Skills</b></p><p>Ms Office knowledge.</p><p><b>Personal Skills</b></p><p>Ability to understand, explain, follow and enforce SOPs, protocols and other regulatory guidelines. Ability and willingness to study specific activities, in a short time. Accuracy and reliability. Can work independently, excellent organizational skills, and attention to detail.</p><p><b>Languages</b></p><p>Written and spoken English and Arabic.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><strong>Key Responsibilities</strong></div><ul> <li>Develop and manage high-quality bilingual content aligned with brand positioning and business objectives.</li> <li>Create engaging and conversion-focused content for digital platforms including social media, website pages, landing pages, email campaigns, and marketing materials.</li> <li>Generate creative and impactful ideas for social media campaigns across different channels.</li> <li>Support lead generation initiatives through the development of landing pages, gated content, and email marketing content.</li> <li>Analyze content performance and recommend data-driven improvements.</li> <li>Collaborate with Sales, Design, and Product teams to ensure alignment of messaging with business and client needs.</li> <li>Assist in the development of marketing materials that support client proposals and presentations.</li> <li>Stay up to date with industry trends and content marketing best practices.</li> </ul> <div><br></div> <div><strong>Content &amp; Communication Requirements</strong></div><ul> <li>Full professional proficiency in both Arabic and English (written and verbal) is essential.</li> <li>Ability to develop compelling, business-focused content tailored for corporate and government audiences.</li> <li>Proven experience in writing website content, including:</li> <ul> <li>Service pages</li> <li>Landing pages</li> <li>Blogs</li> <li>Case studies</li> </ul> <li>Experience developing B2B marketing materials such as:</li> <ul> <li>Company profiles</li> <li>One-pagers</li> <li>Pitch decks</li> <li>Whitepapers</li> <li>Client success stories</li> </ul> </ul> <div><br></div> <ul> <li>Ability to repurpose long-form content into multiple formats suitable for various digital channels.</li> </ul> <div><br></div> <div><strong>Technical &amp; Marketing Qualifications</strong></div><ul> <li>Bachelor s degree in Marketing, Business Administration, Communications, or a related field.</li> <li>Proven experience in content marketing or digital marketing roles.</li> <li>Solid understanding of SEO principles and website content optimization.</li> <li>Strong analytical mindset with the ability to translate performance data into actionable improvements.</li> <li>Experience using content management systems is a plus.</li> </ul> <div><br></div> <div><strong>Preferred Competencies</strong></div><ul> <li>Ability to contribute to content strategy development aligned with lead generation and sales objectives.</li> <li>Experience collaborating closely with Sales teams to develop proposal-support and account-based marketing content.</li> <li>Ability to conduct industry and competitor research to inform content direction and identify new creative opportunities.</li> <li>Experience supporting Account-Based Marketing (ABM) initiatives is an advantage.</li> </ul> <div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div><strong>Job Summary</strong></div><div>We are seeking a Bilingual Content Marketing Specialist (Arabic &amp; English) to join our team. The ideal candidate will be responsible for developing strategic, business-focused content that supports our digital presence, lead generation efforts, and client engagement across corporate and government sectors.</div><div>This role goes beyond content writing the candidate will play a key role in shaping content direction, supporting marketing and sales initiatives, and contributing to the development of compelling communication across various digital and business platforms.</div><div><br></div><div><br></div><p></p></section>

<p>Responsible for the recruitment and allocation of human resources, and be responsible to the manager;<br>-Responsible for the maintenance and expansion of recruitment channels;<br>-Responsible for the formulation and implementation of personnel recruitment plan.<br>- Responsible for the revision and improvement of the job description;<br>- Responsible for regularly collecting market average salary level information and giving feedback to managers;<br>- Responsible for the implementation of pre-job training and on-the-job counseling and tracking of new employees.<br>-Responsible for employees on-boarding and off-boarding process and orientation training and all personnel affairs<br>-Responsible for conducting company compensation and benefits policies.<br>- other HR matters</p><p><strong>Requirements</strong></p><p>Bachelor's degree in Human Resources, Business Administration, or a related field<br>Minimum of 2-3 years of experience in HR field.<br>Experience with sourcing, networking, and building relationships with candidates and hiring managers<br>Excellent communication, interpersonal, and organizational skills<br>Ability to work in a fast-paced environment<br>Attention to detail, strong analytical, and problem-solving skills<br>Fluency in English is required</p><p></p>