Management Information Systems - Gharbia Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Directs leads, conducts, coordinates and prepares staff training activities in plasma center including new employee training program and Monthly Staff Training Activities within the Plasma Collection Center to verify and validate the employee's competence to perform roles independently. May occasionally oversee work of others but does not conduct performance appraisals or make hiring, salary, or termination decisions.</p><p>KEY RESPONSIBILITIES</p><ul><li>Directs, oversees and leads training within plasma center by partnering with the corporate training department to ensure training and training compliance is met.</li><li>Conducts, directs, and leads training and related developmental activities needed to support operational objectives in support of the plasma center leadership team.</li><li>Oversees and coordinates the work of designated trainers throughout the center. Identifies areas of operational opportunity for continuous improvement.</li><li>Supports management in implementation of corrective actions to eliminate regulatory deficiencies in training. May assist in the development and facilitation of operational training materials and programs.</li><li>Creates, maintains, and audits training records and files to assure compliant training files.</li><li>Ensures center adherence to training Standard Operating Procedures (SOP's) and annual training requirements, including new procedure training and re-certification activities.</li><li>Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the need arises.</li><li>Reports all unsafe working situations or conditions to supervisor or Manager.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>ACADEMIC EXPERIENCE REQUIRED</h2><p>B.S. degree in a health-related science.</p><h2>PROFESSIONAL EXPERIENCE REQUIRED</h2><ul><li>Typically requires 2 years of related experience - clinical, general business, or training. Supervisory experience preferred.</li><li>Experience in a medical and/or cGMP regulated environment preferred.</li><li>Experience with plasma or whole blood preferred.</li></ul><h2>COMPUTING SKILLS</h2><p>MS Office knowledge</p><h2>PERSONAL SKILLS</h2><ul><li>Communication, negotiation, and proactive skills.</li><li>Leadership ability.</li><li>Organized and able to manage time.</li><li>Strong problem-solving skills.</li><li>Ability to understand and apply different learning styles.</li><li>Ability to identify errors and prepare corrective actions.</li><li>Ability to create positive interpersonal bonds with trainees.</li></ul><h2>LANGUAGES</h2><p>Written and spoken English and Arabic.</p><p></p></section>

<p><strong>Join Our Dynamic Team as a Customer Service Agent in Gharbia, Egypt!</strong></p><p>Are you passionate about helping people and eager to kickstart your career in a vibrant and supportive environment? We are searching for an enthusiastic and dedicated <strong>Customer Service Agent</strong> to be the voice of our brand and deliver exceptional experiences to our valued customers. This is an incredible opportunity to grow your skills, make a real impact, and thrive in an on-site role within our operations and sales teams.</p><p><strong>What You'll Do:</strong></p><ul><li><strong>Be the First Point of Contact:</strong> Engage with customers across various channels, providing prompt, courteous, and efficient support.</li><li><strong>Solve with Skill:</strong> Listen actively to customer inquiries, diagnose issues, and provide accurate, timely, and effective solutions.</li><li><strong>Educate and Empower:</strong> Guide customers through our products and services, ensuring they have a clear understanding and positive experience.</li><li><strong>Drive Satisfaction:</strong> Go above and beyond to ensure every customer interaction ends with a smile, building lasting relationships and loyalty.</li><li><strong>Collaborate for Success:</strong> Work closely with operations and sales teams to streamline processes and enhance the overall customer journey.</li><li><strong>Identify Opportunities:</strong> Recognize and act on opportunities to introduce relevant products or services, contributing to sales goals.</li></ul><p><strong>Growth Opportunities:</strong></p><p>We believe in nurturing talent! As an Entry Level Customer Service Agent, you'll receive comprehensive training and continuous professional development. This role is a fantastic springboard for advancement within customer service, operations, or even sales and management, offering clear pathways for career progression within our growing organization.</p><p><strong>Team &amp; Culture:</strong></p><p>Join a supportive, energetic, and collaborative team where your contributions are recognized and celebrated. We foster a culture of respect, continuous learning, and mutual success. You'll be part of a diverse group of individuals all working together to achieve common goals and deliver outstanding customer experiences.</p><p><strong>Impact You'll Make:</strong></p><p>Your dedication will directly shape our customers' perception of our brand. By providing empathetic and effective support, you'll not only resolve immediate concerns but also contribute to customer retention, brand reputation, and overall business growth. You are key to our success!</p>

<p><strong>Unleash Your Sales Potential as a Telesales Specialist in Gharbia, Egypt!</strong> Are you a driven individual with a passion for connecting with people and achieving targets? Do you thrive in a dynamic, fast-paced environment where your efforts directly contribute to success? If so, we have an incredible opportunity for you to join our vibrant team as an <strong>On-site Telesales Specialist</strong>. This is your chance to kickstart an exciting career in sales and customer service, making a tangible impact from day one!</p><p><strong>What You'll Be Doing:</strong></p><ul><li><strong>Engaging with Customers:</strong> Conduct outbound calls to potential and existing customers, building rapport and understanding their needs.</li><li><strong>Driving Sales:</strong> Present and promote products or services with enthusiasm, effectively communicating their value and benefits.</li><li><strong>Achieving Targets:</strong> Work towards and exceed daily, weekly, and monthly sales goals, contributing directly to our company's growth.</li><li><strong>Providing Exceptional Service:</strong> Address customer inquiries and concerns with professionalism, ensuring a positive experience.</li><li><strong>Maintaining Records:</strong> Accurately document all sales activities and customer interactions within our CRM system.</li><li><strong>Collaborating with the Team:</strong> Work closely with colleagues to share best practices and contribute to a supportive and high-performing sales culture.</li></ul><p><strong>Skills &amp; Technologies You'll Master:</strong> You'll develop expertise in advanced telesales techniques, customer relationship management (CRM) software, and effective communication strategies, all while honing your persuasive and negotiation abilities.</p><p><strong>Growth Opportunities:</strong> As an <strong>Entry Level Telesales Specialist</strong>, you'll benefit from comprehensive training and continuous coaching, providing a solid foundation for career advancement within our sales or customer service departments. We believe in nurturing talent and offering clear pathways for professional development.</p><p><strong>Our Team &amp; Culture:</strong> Join a supportive and energetic team committed to success. We foster a culture of collaboration, continuous learning, and celebrating achievements. You'll be part of a group that values dedication, positive attitudes, and a shared drive to excel.</p><p><strong>Your Impact:</strong> Your role is crucial in expanding our customer base and enhancing our brand presence. By connecting with customers and closing sales, you'll directly contribute to the company's revenue growth and market reach, making a significant impact on our overall success.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met. Ensure menu quality index, price parity, vendor funded deals, and drive affordability Building new commercial relationships by renewing the existing contacts through offer renegotiating, preferred partnerships, and upselling to new profitability levers Own full performance of your portfolio, from sales performance, to in-store operations, to marketing and growth strategies, and providing every-day support Maintain a regular cadence of in-person meetings with all your partners in your assigned portfolio. Provide excellent and proactive reporting to partners on performance. Negotiate and acquire restaurants on different ads products to help boost their growth. Ensure daily, weekly, and month targets are on track and with your team lead to ensure constant portfolio growth. Maintain granular reporting on your portfolio s performance. Upselling new services to our existing restaurants such as logistics as a service, tPro, and various loyalty programs Automate and digitalize vendor experience by pushing for vendor portal adoption, self service and self booking through talabat vendor dashboard</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Have a passion for sales 3-4 years of experience, ideally in sales, account management, or related experience. You excel in a transactional deal cycle High level of ownership and dedication. You show creative sales tactics to engage with prospect</p><p></p></section>

<p>Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, on-site environment where your expertise can truly make a difference? We are searching for an extraordinary <strong>Customer Service Manager</strong> to lead our dedicated team in <strong>Gharbia, Egypt</strong>!</p><p><strong>Overview:</strong> As a vital member of our organization, you will be at the forefront of shaping our customer interactions, ensuring every client receives unparalleled support. This isn't just a job; it's an opportunity to build, inspire, and elevate a team to new heights of customer satisfaction and operational excellence.</p><ul><li><p><strong>Responsibilities:</strong></p></li><li><p><strong>Inspire and Lead:</strong> Guide, mentor, and motivate a team of customer service professionals to achieve and exceed performance targets.</p></li><li><p><strong>Strategic Oversight:</strong> Develop and implement customer service strategies that align with company goals and enhance the overall customer journey.</p></li><li><p><strong>Problem Resolution:</strong> Act as the ultimate escalation point for complex customer issues, ensuring swift and satisfactory resolutions.</p></li><li><p><strong>Process Enhancement:</strong> Identify opportunities for process improvements, implementing best practices to streamline operations and boost efficiency.</p></li><li><p><strong>Performance Management:</strong> Monitor team performance, provide regular feedback, conduct reviews, and foster a culture of continuous improvement.</p></li><li><p><strong>Training &amp; Development:</strong> Champion ongoing training initiatives to keep the team updated on product knowledge, service standards, and industry best practices.</p></li><li><p><strong>Data-Driven Decisions:</strong> Analyze customer feedback and service data to identify trends, inform decision-making, and drive positive changes.</p></li></ul><p><strong>Skills &amp; Technologies:</strong> You will leverage your deep understanding of <strong>Customer Service</strong>, <strong>Customer Care</strong>, and <strong>Customer Support</strong> to lead with authority. Experience with CRM software and data analysis tools will be crucial in this role.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. This role offers significant opportunities to hone your leadership skills, influence strategic initiatives, and advance within a growing organization. Your success is our success!</p><p><strong>Team &amp; Culture:</strong> Join a collaborative and supportive team that values open communication, innovation, and a shared commitment to customer success. We foster an environment where your contributions are recognized and celebrated.</p><p><strong>Impact:</strong> Your leadership will directly impact our customer satisfaction ratings, brand reputation, and overall business growth. You will be instrumental in creating loyal customers and a thriving service department. This is your chance to leave a lasting legacy!</p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience That Excites Us:</strong></p></li><li><p>A commanding <strong>7-10 years of progressive experience</strong> in Customer Service, with a significant portion in a leadership or managerial capacity.</p></li><li><p>Proven track record of success in managing and inspiring high-performing customer service teams.</p></li><li><p><strong>Essential Skills for Success:</strong></p></li><li><p><strong>Customer Service:</strong> Deep expertise in delivering and managing exceptional customer service experiences.</p></li><li><p><strong>Customer Care:</strong> A genuine passion for nurturing customer relationships and ensuring satisfaction.</p></li><li><p><strong>Customer Support:</strong> Demonstrated ability to troubleshoot, resolve, and escalate customer issues effectively.</p></li><li><p><strong>Team Leadership:</strong> Exceptional ability to lead, motivate, and develop a diverse team.</p></li><li><p><strong>Conflict Resolution:</strong> Masterful skills in de-escalating situations and finding mutually beneficial solutions.</p></li><li><p><strong>Process Improvement:</strong> A keen eye for identifying inefficiencies and implementing effective solutions.</p></li><li><p><strong>Communication Skills:</strong> Outstanding verbal and written communication abilities.</p></li><li><p><strong>Problem-Solving:</strong> A proactive and analytical approach to tackling challenges.</p></li><li><p><strong>Career Level Expectations:</strong> This is a pivotal <strong>Manager</strong> level role, demanding strategic thinking, operational excellence, and exemplary leadership. We're looking for a leader ready to take ownership and drive significant impact.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Center Physician (CP) works under the supervision of Center Manager and the Plasma Operations and Medical Director. The CP plays a critical role in the donation process where heshe has supervision on the whole process and relevant staff to ensure donors safety and plasma quality. The CP ensures that the centers medical staff follows the applicable policies, procedures &amp; regulations.</p><p><strong>Environment:</strong> Internal: Plasma Operations and Medical Director, Quality, Center Manager, Operations Manager and Medical staff. External: Donors, Health Authorities, government agencies, patient groups, auditors, and community organizations.</p><p><strong>Key responsibility:</strong></p><ul><li>Ensure the proper selection of suitable plasmapheresis donors according to the effective policies and procedures as well as the as the clinical experience.</li><li>Observe and confirm compliance of the Center's medical procedures as they affect the safety of the donors and the collected plasma.</li><li>Responsible for the certification, training and performance of the center medical staff as it pertains to the donor assessment and to compliance with the company's policies and procedures.</li><li>Provide additional necessary training, re-certification and corrective actions for the center's medical staff, in collaboration with the training department.</li><li>Perform the required physical examination for donors.</li><li>Review donors related documents carefully.</li><li>Carefully explain the Informed Consent and witness the donors signature on the form.</li><li>In a private and confidential setting, discuss the high-risk behavior educational material and definitions of high-risk behavior categories in order to provide the donor with the ability to self-exclude from donating.</li><li>Participate in the notification and counselling of donors found to be positive for various infectious disease markers such as HBV, HIV, HCV, syphilis, and other required tests.</li><li>Management of Donor Adverse Event Reactions and the appropriate level of care.</li></ul><p><strong>Key responsibility:</strong></p><ul><li>Timely review of accumulated data to confirm established donor suitability, donor safety and product safety.</li><li>Review the accumulated laboratory data of SPE, syphilis and Total Protein results in a timely basis, as well as the collection records, to determine whether the donor should be deferred for further donation.</li><li>Approve a donor whose SPE results were abnormal for plasmapheresis when normal results are obtained.</li><li>Recommend changes and improvements to Standard Operating Procedures.</li><li>Provide education sessions to the center medical staff according to the company's Standard Operating Procedures (SOP).</li><li>Learn, understand and be independent working with the PDS (Plasma Donor System).</li><li>Follows all cGMP and good documentation practice guidelines.</li><li>Review the QA reports for timely and appropriate actions on moderate complexity procedures for test problems.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Academic experience required</strong> Essential: - Bachelors Degree in Medicine. Preferred: Post graduate studies in Medicine, preferrable</li><li><strong>Professional experience required :</strong> - Clinical experience. - Experience in GxP-regulated environment.</li><li><strong>Computing skills :</strong> - Proficiency in all Microsoft Office applications.</li><li><strong>Personal skills:</strong> - Clinical skills. - Assertiveness and decision-making ability. - Quality mindset. - Excellent customer service skills. - Organized and able to manage time effectively. - Ability to work within a highly regulated and fast paced medical environment. - Ability to influence and direct center medical staff through effective leadership skills. - Ability to understand, explain, follow, and enforce SOPs and protocols. - Ability to plan, communicate and execute activities for the improvement of overall operations.</li><li><strong>Languages:</strong> Excellent written and spoken English and Arabic.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Objective: The Center Physician (CP) works under the supervision of Center Manager and the Plasma Operations and Medical Director. The CP plays a critical role in the donation process where heshe has supervision on the whole process and relevant staff to ensure donors safety and plasma quality. The CP ensures that the centers medical staff follows the applicable policies, procedures &amp; regulations.</p><p>Environment: Internal: Plasma Operations and Medical Director, Quality, Center Manager, Operations Manager and Medical staff. External: Donors, Health Authorities, government agencies, patient groups, auditors, and community organizations.</p><p>Key responsibility: - Ensure the proper selection of suitable plasmapheresis donors according to the effective policies and procedures as well as the as the clinical experience. - Observe and confirm compliance of the Center's medical procedures as they affect the safety of the donors and the collected plasma. - Responsible for the certification, training and performance of the center medical staff as it pertains to the donor assessment and to compliance with the company's policies and procedures. - Provide additional necessary training, re-certification and corrective actions for the center's medical staff, in collaboration with the training department. - Perform the required physical examination for donors. - Review donors related documents carefully. - Carefully explain the informed consent and witness the donor's signature on the form. - In a private and confidential setting, discuss the high-risk behavior educational material and definitions of high-risk behavior categories in order to provide the donor with the ability to self-exclude from donating. - Participate in the notification and counselling of donors found to be positive for various infectious disease markers such as HBV, HIV, HCV, syphilis, and other required tests. - Management of Donor Adverse Event Reactions and the appropriate level of care.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Academic experience required</h2><p>Essential: - Bachelor's degree in medicine.</p><p>Preferred: - Post graduate studies in Medicine, preferrable</p><h2>Professional experience required:</h2><p>- Clinical experience.</p><p>- Experience in GxP-regulated environment.</p><h2>Computing skills:</h2><p>- Proficiency in all Microsoft Office applications.</p><h2>Personal skills:</h2><p>- Clinical skills.</p><p>- Assertiveness and decision-making ability.</p><p>- Quality mindset.</p><p>- Excellent customer service skills.</p><p>- Organized and able to manage time effectively.</p><p>- Ability to work within a highly regulated and fast paced medical environment.</p><p>- Ability to influence and direct center medical staff through effective leadership skills.</p><p>- Ability to understand, explain, follow, and enforce SOPs and protocols.</p><p>- Ability to plan, communicate and execute activities for the improvement of overall operations.</p><h2>Languages:</h2><p>Excellent written and spoken English and Arabic.</p><p></p></section>