Quality Control Manager Jobs in Egypt

<p><h4>Overview of the role:</h4> <p>Provide high-level executive, administrative, and clerical support to the Managing Director, ensuring the efficient operation of the office and effective management of day-to-day activities. The role requires handling confidential information with discretion, interacting with senior stakeholders, and supporting key business initiatives through coordination, communication management, report preparation, and project support.</p> <h4>What you will do:</h4> <p><strong>Executive & technical support</strong><br> Prepare high-quality executive presentations, reports, dashboards, and other business materials as requested by the Managing Director.<br> Support the tracking of key initiatives, action plans, and management updates.<br> Ensure all reports and presentations are accurate, professional, and delivered within agreed timelines.</p> <p><strong>Calendar & meeting management</strong><br> Manage and maintain the Managing Director’s calendar, appointments, and daily schedule.<br> Coordinate meetings, prepare agendas, and ensure all required materials are available in advance.<br> Attend meetings as required, record minutes, and follow up on action items.<br> Ensure agendas are distributed at least 24 hours before meetings and minutes are circulated within 24 hours after meetings.</p> <p><strong>Executive administration</strong><br> Serve as the primary point of contact for the Managing Director, liaising with internal and external stakeholders.<br> Draft and prepare correspondence, reports, presentations, meeting materials, and other business documents.<br> Screen and manage calls, inquiries, and requests, ensuring timely and professional responses.<br> Handle confidential and sensitive matters with the highest level of discretion and professionalism.</p> <p><strong>Travel & expense management</strong><br> Coordinate domestic and international travel arrangements, including flights, accommodation, visas, transportation, and related documentation.<br> Ensure all travel plans align with business needs and company travel policies.<br> Prepare and process travel expense claims and reimbursements accurately and on time.<br> Identify cost-effective travel solutions while maintaining efficiency and convenience.</p> <p><strong>Office & resource management</strong><br> Oversee the upkeep of the Managing Director’s office and ensure all equipment and facilities are fully operational.<br> Manage office supplies, stationery, and refreshments, maintaining adequate stock levels while controlling costs.<br> Coordinate maintenance requests and office support services as required.</p> <p><strong>Document management & communication</strong><br> Maintain organized filing systems, records, and document-tracking processes.<br> Coordinate incoming and outgoing correspondence, ensuring timely distribution and follow-up.<br> Prepare routine communications and responses on behalf of the Managing Director when required.<br> Ensure all documentation is accurately maintained, readily accessible, and handled confidentially.</p> <h4>Required skills to be successful:</h4> <ul> <li>7+ years of experience in executive administration, with at least 5 years supporting senior management as a Personal Assistant, Executive Assistant, or Executive Secretary in a large organization and fast-paced environment.</li> <li>Excellent verbal communication and interpersonal skills, with the ability to interact effectively with senior stakeholders and handle confidential information with discretion.</li> <li>Strong written communication skills, including the ability to prepare reports, presentations, correspondence, meeting minutes, and business documentation to a high professional standard.</li> <li>Excellent organizational and time management skills, with the ability to manage multiple priorities, coordinate schedules, and meet tight deadlines.</li> <li>Strong administrative and coordination skills, with a proactive approach to problem-solving and task management.</li> <li>Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.</li> <li>High level of attention to detail and accuracy in managing documentation, communications, and executive schedules.</li> <li>Ability to work independently while maintaining strong collaboration with internal and external stakeholders.</li> </ul> <h4>What equips you for the role:</h4> <ul> <li>Bachelor’s degree is required.</li> <li>Previous experience supporting C-level executives, Managing Directors, or senior leadership teams is highly preferred.</li> <li>Demonstrated ability to work in a confidential environment while exercising sound judgment and professionalism.</li> <li>Strong business acumen and understanding of corporate office operations.</li> <li>Excellent command of English, both written and spoken.</li> <li>Strong communication, stakeholder management, and teamwork capabilities.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>About the company</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Provide high-level executive, administrative, and clerical support to the Managing Director, ensuring the efficient operation of the office and effective management of day-to-day activities. The role requires handling confidential information with discretion, interacting with senior stakeholders, and supporting key business initiatives through coordination, communication management, report preparation, and project support.</p> <h4>What you will do</h4> <strong>Executive & technical support</strong><br> <li>Prepare high-quality executive presentations, reports, dashboards, and other business materials as requested by the Managing Director.</li> <li>Support the tracking of key initiatives, action plans, and management updates.</li> <li>Ensure all reports and presentations are accurate, professional, and delivered within agreed timelines.</li> <strong>Calendar & meeting management</strong><br> <li>Manage and maintain the Managing Director’s calendar, appointments, and daily schedule.</li> <li>Coordinate meetings, prepare agendas, and ensure all required materials are available in advance.</li> <li>Attend meetings as required, record minutes, and follow up on action items.</li> <li>Ensure agendas are distributed at least 24 hours before meetings and minutes are circulated within 24 hours after meetings.</li> <strong>Executive administration</strong><br> <li>Serve as the primary point of contact for the Managing Director, liaising with internal and external stakeholders.</li> <li>Draft and prepare correspondence, reports, presentations, meeting materials, and other business documents.</li> <li>Screen and manage calls, inquiries, and requests, ensuring timely and professional responses.</li> <li>Handle confidential and sensitive matters with the highest level of discretion and professionalism.</li> <strong>Travel & expense management</strong><br> <li>Coordinate domestic and international travel arrangements, including flights, accommodation, visas, transportation, and related documentation.</li> <li>Ensure all travel plans align with business needs and company travel policies.</li> <li>Prepare and process travel expense claims and reimbursements accurately and on time.</li> <li>Identify cost-effective travel solutions while maintaining efficiency and convenience.</li> <strong>Office & resource management</strong><br> <li>Oversee the upkeep of the Managing Director’s office and ensure all equipment and facilities are fully operational.</li> <li>Manage office supplies, stationery, and refreshments, maintaining adequate stock levels while controlling costs.</li> <li>Coordinate maintenance requests and office support services as required.</li> <strong>Document management & communication</strong><br> <li>Maintain organized filing systems, records, and document-tracking processes.</li> <li>Coordinate incoming and outgoing correspondence, ensuring timely distribution and follow-up.</li> <li>Prepare routine communications and responses on behalf of the Managing Director when required.</li> <li>Ensure all documentation is accurately maintained, readily accessible, and handled confidentially.</li> <h4>Required skills to be successful</h4> <li>7+ years of experience in executive administration, with at least 5 years supporting senior management as a Personal Assistant, Executive Assistant, or Executive Secretary in a large organization and fast-paced environment.</li> <li>Excellent verbal communication and interpersonal skills, with the ability to interact effectively with senior stakeholders and handle confidential information with discretion.</li> <li>Strong written communication skills, including the ability to prepare reports, presentations, correspondence, meeting minutes, and business documentation to a high professional standard.</li> <li>Excellent organizational and time management skills, with the ability to manage multiple priorities, coordinate schedules, and meet tight deadlines.</li> <li>Strong administrative and coordination skills, with a proactive approach to problem-solving and task management.</li> <li>Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.</li> <li>High level of attention to detail and accuracy in managing documentation, communications, and executive schedules.</li> <li>Ability to work independently while maintaining strong collaboration with internal and external stakeholders.</li> <h4>What equips you for the role</h4> <li>Bachelor’s degree is required.</li> <li>Previous experience supporting C-level executives, Managing Directors, or senior leadership teams is highly preferred.</li> <li>Demonstrated ability to work in a confidential environment while exercising sound judgment and professionalism.</li> <li>Strong business acumen and understanding of corporate office operations.</li> <li>Excellent command of English, both written and spoken.</li> <li>Strong communication, stakeholder management, and teamwork capabilities.</li> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>Company description</h4> <p>Novotel Cairo El Borg</p> <h4>Job description</h4> <h4>Key responsibilities</h4> <h4>Revenue strategy & planning</h4> <ul> <li>Develop and implement revenue management strategies to maximize RevPAR, ADR, and occupancy.</li> <li>Analyze historical data, market trends, and demand patterns to forecast future business levels.</li> <li>Monitor daily pickup, pace, and booking trends and adjust pricing strategies accordingly.</li> <li>Develop short-term and long-term revenue forecasts and budget recommendations.</li> <li>Identify opportunities to increase revenue across all hotel segments.</li> </ul> <h4>Pricing & inventory management</h4> <ul> <li>Establish and maintain optimal pricing strategies across all distribution channels.</li> <li>Manage room inventory and availability to maximize profitability.</li> <li>Control room allocation and restrictions, including minimum length of stay, close-to-arrival, and close-to-departure controls.</li> <li>Ensure alignment of rates and availability across all distribution channels to ensure rate alignment and consistency.</li> </ul> <h4>Market analysis</h4> <ul> <li>Conduct regular competitor benchmarking and market intelligence analysis.</li> <li>Monitor local market conditions, events, and economic trends affecting demand.</li> <li>Analyze STR reports and identify opportunities for market penetration and revenue growth.</li> <li>Recommend tactical actions based on market performance and competitor activity.</li> </ul> <h4>Distribution channel management</h4> <ul> <li>Optimize hotel performance across direct and indirect distribution channels.</li> <li>Monitor online travel agencies (OTAs), GDS, brand websites, and other booking platforms.</li> <li>Ensure rate parity and channel effectiveness.</li> <li>Collaborate with Sales, Marketing, and Reservations teams to maximize channel profitability.</li> </ul> <h4>Reporting & performance management</h4> <ul> <li>Prepare daily, weekly, and monthly revenue reports.</li> <li>Present revenue performance and forecasting during commercial and executive meetings.</li> <li>Analyze key performance indicators including:</li> <ul> <li>RevPAR</li> <li>ADR</li> <li>Occupancy</li> <li>Market share</li> <li>Revenue index (RGI)</li> <li>Channel performance</li> </ul> </ul> <h4>Collaboration & leadership</h4> <ul> <li>Work closely with Sales, Marketing, Front Office, Reservations, and Finance teams.</li> <li>Participate in commercial strategy meetings and business reviews.</li> <li>Support promotional activities and special event pricing strategies.</li> <li>Train and guide team members on revenue management best practices and Accor standards.</li> </ul> <h4>Qualifications</h4> <h4>Education</h4> <p>Bachelor's degree in Hospitality Management, Business Administration, Finance, Statistics, Economics, or related field.</p> <h4>Experience</h4> <ul> <li>Minimum 2-4 years of experience in revenue management within the hospitality industry.</li> <li>Previous experience with Accor Hotels is an advantage.</li> <li>Strong knowledge of hotel distribution systems and revenue optimization techniques.</li> </ul> <h4>Technical skills</h4> <ul> <li>Proficiency in Microsoft Excel and data analysis.</li> <li>Experience with PMS, CRS, RMS, and Channel Manager systems.</li> <li>Knowledge of Accor systems and revenue management tools is preferred.</li> <li>Strong analytical and forecasting skills.</li> </ul> <h4>Competencies</h4> <ul> <li>Strategic thinking</li> <li>Commercial acumen</li> <li>Analytical skills</li> <li>Decision making</li> <li>Attention to detail</li> <li>Communication skills</li> <li>Problem solving</li> <li>Leadership and team collaboration</li> <li>Results orientation</li> <li>Adaptability</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Achievement of budgeted RevPAR</li> <li>Achievement of ADR targets</li> <li>Occupancy growth</li> <li>Revenue index (RGI) performance</li> <li>Forecast accuracy</li> <li>Distribution channel profitability</li> <li>Market share growth</li> <li>GOP contribution</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <h4>Key responsibilities</h4> <p><strong>Overall hotel operations</strong><br> Lead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.<br> Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.<br> Act as the primary operational point of contact in the absence of the General Manager.<br> Drive collaboration and communication between departments to deliver seamless guest journeys.</p> <p><strong>Food & beverage operations</strong><br> Oversee all Food & Beverage outlets, including restaurants, bars, in-room dining, events, and experiential dining concepts.<br> Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.<br> Monitor F&B performance, service standards, and guest satisfaction while driving revenue opportunities.</p> <p><strong>Rooms, front office & guest experience</strong><br> Oversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.<br> Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.<br> Champion personalized service and experiential hospitality throughout the guest journey.</p> <p><strong>Engineering, maintenance & security</strong><br> Oversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.<br> Ensure preventative maintenance programs are in place and adhered to.<br> Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.</p> <p><strong>Financial & commercial performance</strong><br> Support the General Manager in managing departmental budgets, forecasts, and P&L performance.<br> Monitor labor costs, operating expenses, and productivity across departments.<br> Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.</p> <p><strong>Team leadership & people development</strong><br> Ensure appropriate staffing levels, scheduling, and workforce planning.<br> Foster a positive, inclusive, and performance-driven culture aligned with our Habitas values.<br> Support recruitment, onboarding, training, and development initiatives.</p> <p><strong>Health, safety & compliance</strong><br> Ensure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.<br> Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.<br> Conduct regular inspections, audits, and risk assessments.</p> <p><strong>Brand, culture & sustainability</strong><br> Embed sustainability, wellness, and community engagement into daily operations.<br> Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.</p> <h4>Key skills & competencies</h4> <ul> <li>Strong multi-departmental hotel operations leadership.</li> <li>Proven ability to manage diverse teams and complex operations.</li> <li>Solid financial and commercial acumen.</li> <li>Guest-centric mindset with high emotional intelligence.</li> <li>Strong organizational, communication, and problem-solving skills.</li> <li>Ability to thrive in a dynamic, experiential, and remote destination environment.</li> </ul> <h4>Qualifications</h4> <ul> <li>Minimum 7–10 years of progressive hotel operations experience, preferably in luxury, lifestyle, or resort hospitality.</li> <li>Previous experience as an Operations Manager, Hotel Manager, or similar senior leadership role.</li> <li>Strong background in Food & Beverage combined with rooms and hotel operations exposure.</li> <li>Fluent in English.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <p>Lead and oversee all Rooms Division operations, including Front Office, Guest Experience, Housekeeping, Reservations, and related departments.<br> Ensure seamless guest arrival, stay, and departure experiences while maintaining the highest levels of service excellence.<br> Drive guest satisfaction scores and proactively manage guest feedback to identify opportunities for continuous improvement.<br> Develop and implement departmental strategies, operating procedures, and service standards aligned with brand expectations.<br> Monitor occupancy, room inventory, and revenue opportunities in partnership with the commercial and revenue teams.<br> Manage departmental budgets, labour costs, productivity, and operational expenses.<br> Lead, mentor, and develop the Rooms Division team, fostering a culture of accountability, collaboration, and continuous improvement.<br> Deliver ongoing training, coaching, and development programmes to enhance service delivery and operational excellence.<br> Drive employee engagement and motivation initiatives that support retention, performance, and a positive team culture.<br> Conduct regular quality assurance inspections to ensure rooms, public areas, and guest facilities consistently meet luxury hospitality standards.<br> Collaborate closely with Engineering, Food & Beverage, Wellness, and Experiences teams to ensure a seamless guest journey.<br> Ensure compliance with health, safety, security, and company policies.<br> Support sustainability initiatives and responsible tourism practices in line with our Habitas values.<br> Act as a senior leader and ambassador of the brand, promoting a positive and collaborative workplace culture.<br> Maintain exceptional operational and service standards across all guest-facing areas within a remote luxury destination environment.</p> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.</li> <li>Minimum 5–7 years' experience in a Rooms Division leadership role within a luxury resort, lifestyle hotel, or boutique hospitality environment.</li> <li>Strong resort experience is essential, with a preference for candidates who have worked in remote destinations, island resorts, desert resorts, safari lodges, or other experience-led hospitality environments.</li> <li>Demonstrated success in leading, developing, and motivating multicultural teams.</li> <li>Proven ability to deliver impactful training, coaching, and succession planning initiatives.</li> <li>Strong understanding of luxury service standards and personalised guest experiences.</li> <li>Ability to maintain consistently high operational and guest service standards while balancing commercial objectives.</li> <li>Strong communication, organisational, and stakeholder management skills.</li> <li>Fluent in English; additional languages are an advantage.</li> </ul></p><p></p>

<p><h4>Job summary</h4> <p>Serves as the property manager on duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as guest relations manager and handles the tracking of service issues.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR</li> <li>2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or</p><p></p>

<p><h4>Job description</h4> <p><strong>Responsibilities:</strong></p> <ul> <li>Carries responsibility for achieving the region’s sales objectives in terms of sales volume, value and gross profit margin.</li> <li>Set and direct the general company’s commercial strategies covering business development in sales and market share for Aman.</li> <li>Responsible for seeking sales opportunities and forecast to ensure profit growth and the expansion of Aman.</li> <li>Carries responsibility for organizing and planning the assigned area's sales targets, point of sale (number of branches), coverage and routing and ensuring resources are efficiently and effectively utilized.</li> <li>Carries responsibility for building and maintaining long term relationships with key customers in the market.</li> <li>Obtains market intelligence information and maintains knowledge of competitors’ activities.</li> <li>Ensures that accurate and updated customer records are maintained.</li> <li>Monitors customer payments, ensuring that all accounts are settled in accordance to the agreed terms and conditions, on a regular basis.</li> <li>Ensures that reporting systems are fully implemented by the sales force and reports are provided to the management on time.</li> <li>Reviews and analyzes sales reports (based on handheld devices) to develop or improve potential areas.</li> <li>Prepares proposals and demand forecasts (on a quarterly basis) to the Senior Commercial Director on the development and/or corrective actions based on sales reports on potential areas.</li> </ul> <h4>Skills description</h4> <p><strong>What will you need?</strong></p> <ul> <li><strong>Educational background:</strong> University graduate from any discipline.</li> <li><strong>Experience:</strong> Minimum of 8 years in sales.</li> <li><strong>Technical proficiency:</strong></li> <ul> <li>Result orientation</li> <li>Operational awareness</li> <li>Building networks</li> <li>Coaching & mentoring</li> <li>Customer centricity</li> </ul> <li><strong>Functional level:</strong></li> <ul> <li>Excellent knowledge of the different selling techniques</li> <li>Very good knowledge of all the products' features</li> <li>Very good knowledge about competitors in the market</li> </ul> <li><strong>Business level:</strong></li> <ul> <li>Understanding how achieving the sales target affects distribution chain’s business and its profitability</li> <li>High level understanding of top management's goals (to be able to effectively communicate them to sales supervisors)</li> </ul> </ul></p><p></p>

<p><h4>Job summary</h4> <p>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Building successful relationships that generate sales opportunities</h4> <ul> <li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li> <li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li> <li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li> <li>Manages and develops relationships with key internal and external stakeholders.</li> <li>Provides accurate, complete and effective turnover to Event Management.</li> </ul> <h4>Managing sales activities</h4> <ul> <li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li> <li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li> </ul> <h4>Using knowledge of market trends and target customer information to maximize revenue</h4> <ul> <li>Identifies new business to achieve personal and location revenue goals.</li> <li>Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li> <li>Closes the best opportunities for the location based on market conditions and location needs.</li> <li>Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li> </ul> <h4>Providing exceptional customer service</h4> <ul> <li>Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li> <li>Services our customers in order to grow share of the account.</li> <li>Executes and supports the company’s customer service standards.</li> <li>Provides excellent customer service consistent with the daily service basics of the company.</li> <li>Sets a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>2-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or related major; 3 years experience in the sales and marketing or related professional area. or</li> <li>4-year bachelor's degree in business administration, marketing, hotel and restaurant management, or related major; 1 year experience in the sales and marketing or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Building successful relationships that generate sales opportunities</h4> <ul> <li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li> <li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, fam trips, trade shows, etc.</li> <li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li> <li>Manages and develops relationships with key internal and external stakeholders.</li> <li>Provides accurate, complete and effective turnover to event management.</li> </ul> <h4>Managing sales activities</h4> <ul> <li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li> <li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li> </ul> <h4>Using knowledge of market trends and target customer information to maximize revenue</h4> <ul> <li>Identifies new business to achieve personal and location revenue goals.</li> <li>Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li> <li>Closes the best opportunities for the location based on market conditions and location needs.</li> <li>Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li> </ul> <h4>Providing exceptional customer service</h4> <ul> <li>Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li> <li>Services our customers in order to grow share of the account.</li> <li>Executes and supports the company’s customer service standards.</li> <li>Provides excellent customer service consistent with the daily service basics of the company.</li> <li>Sets a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy, and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates executives, peers, and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations, and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <h4>Diversity and inclusion statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy, and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations, and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food and beverage</li> <li>Sales and marketing (BMSC)</li> <li>Human resources</li> <li>Safety and security (loss prevention)</li> <li>Finance</li> </ul> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <h4>Equal opportunity statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. The revenue manager releases group rooms back into general inventory and ensures clean booking windows for customers. The position recommends pricing and positioning of cluster properties. In addition, the position oversees the inventory management system to verify appropriateness of agreed upon selling strategies.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>2-year degree from an accredited university in business administration, finance and accounting, economics, hotel and restaurant management, or related major; 3 years experience in the revenue management, sales and marketing, or related professional area.</li> <li>Or</li> <li>4-year bachelor's degree from an accredited university in business administration, finance and accounting, economics, hotel and restaurant management, or related major; 1 year experience in the revenue management, sales and marketing, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Analyzing and reporting revenue management data</h4> <ul> <li>Compiles information, analyzes and monitors actual sales against projected sales.</li> <li>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.</li> <li>Maintains accurate reservation system information.</li> <li>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.</li> <li>Generates updates on transient segment each period.</li> <li>Assists with account diagnostics process and validates conclusions.</li> </ul> <h4>Executing revenue management projects and strategy</h4> <ul> <li>Updates market knowledge and aligns strategies and approaches accordingly.</li> <li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li> <li>Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.</li> <li>Establishes long-range objectives and specifying the strategies and actions to achieve them.</li> <li>Takes a predetermined strategy and drives the execution of that strategy.</li> <li>Demonstrates knowledge of job-relevant issues, products, systems, and processes.</li> <li>Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).</li> <li>Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes, systems, products to make improvements.</li> <li>Provides revenue management functional expertise to cluster general managers, leadership teams and market sales leaders.</li> <li>Ensures hotel strategies conform to brand philosophies and initiatives.</li> <li>Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.</li> <li>Prepares sales strategy meeting agenda, supporting documentation.</li> <li>Communicates proactively with properties regarding rate restrictions and strategy.</li> <li>Manages rooms inventory to maximize cluster rooms revenue.</li> <li>Assists hotels with pricing and provides input on business evaluation recommendations.</li> <li>Leads efforts to coordinate strategies between group sales offices.</li> <li>Supports cluster selling initiatives by working with all reservation centers.</li> <li>Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.</li> <li>Checks distribution channels for hotel positioning, information accuracy and competitor positioning.</li> <li>Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.</li> <li>Initiates, implements and evaluates revenue tests.</li> <li>Provides recommendations to improve effectiveness of revenue management processes.</li> <li>Communicates brand initiatives, demand and market analysis to hotels, clusters, franchise partners, owners.</li> <li>Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities.</li> <li>Promotes and protects brand equity.</li> </ul> <h4>Building successful relationships</h4> <ul> <li>Develops and manages internal key stakeholder relationships in a proactive manner.</li> <li>Acts as a liaison, when necessary, between property and regional/corporate systems support.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li> <li>Attends staff, forecast, long range meetings as requested by properties.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Ensuring a positive dining experience, handling complaints, and maintaining high service standards.<br> Keeping customers happy, getting their feedback on the experience and handling complaints.<br> Controlling operational costs and identifying ways to cut waste.<br> Create detailed reports on weekly, monthly and annual revenues and expenses.<br> Ensure that the restaurant is stocked with necessary supplies at all times.<br> Develop and implement strategies to attract new customers and retain existing ones, including promotions, special events, and menu updates.<br> Maintaining safety and food quality standards.<br> Coaching staff, fostering a positive work environment, and supporting team growth and productivity.<br> Recruiting, interviewing and training staff to follow restaurant procedures.<br> Organizing schedules, keeping track of employees’ hours and recording payroll data.<br> Appraising staff performance and disciplining or retraining employees to correct poor performance.</p> <h4>Qualifications</h4> <ul> <li>Proven experience in hospitality; food service management in luxury hotels or resorts.</li> <li>Strong leadership, organizational, and decision-making skills.</li> <li>Knowledge of food safety, health regulations, and operational procedures.</li> <li>Excellent communication and customer service abilities.</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Fluency in English.</li> <li>Additional languages are a plus.</li> </ul> <h4>Your team and working environment</h4> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <h4>About JLL</h4> <p>We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.</p> <p>Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.</p> <p>Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!</p> <h4>What this job involves</h4> <p>We are looking for a Facilities Manager for our Integrated Facility Management business line.</p> <p>The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager or Regional FM. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual KPIs or SLAs. The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.</p> <p>The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals. The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.</p> <p><strong>Key responsibilities include:</strong><br> Communication with site leadership team (Country Manager, HR, Finance, Legal, IT etc.)<br> Preparation and distribution of quarterly and annual business review (QBR/ABR) information to client’s satisfaction.<br> Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.<br> Hold regular meetings with landlord, ensuring that terms of lease are being provided to client — e.g. external maintenance, central plant management.<br> Space evaluation and planning, updating of floor plans using client’s architect partners.<br> Responsibility for meeting KPIs and SLAs defined within the contract.<br> Project management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.<br> Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles.<br> Site inspections (with other members of facility team) including daily cleaning, heating, ventilation, air conditioning, landscaping (when present).<br> Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.<br> Establish and operate the information systems necessary for effective scheduling and recording of contract work.<br> Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system, preparing and updating forecasts.<br> Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).<br> Negotiate, renegotiate and maintain contracts with vendors.<br> Planning and budgeting of internal fit-out works and technical installations.<br> Purchasing of furniture, organization of internal departmental office/space moves.<br> Manage a team of receptionists and an Office Services Coordinator/Building Operations Coordinator, including allocating resources, delegating workload, ensuring adherence to best practices etc. (roles not present on every site).<br> General administration of department (holidays, training, performance reviews etc.).<br> Updating and maintaining official safety documents, liaising with government authorities.<br> Organization of fire evacuation and first aid training for employees.<br> Point of contact for security/alarm responding.<br> Deputise/provide cover for Office Services Coordinator/Building Operations Coordinator when appropriate.<br> All additional duties commensurate to the level of the role.</p> <h4>Sound like you? To apply you need to be/have:</h4> <ul> <li>Ideally 6 years+ experience in facilities management role within a large commercial organization.</li> <li>Experience of owning facilities contracts and supplier/contractor management.</li> <li>Experience with EU facility legislation and governing bodies.</li> <li>Quality assurance knowledge and experience desirable.</li> <li>Fluency in local language and English essential.</li> <li>Customer focused.</li> <li>Assertive.</li> <li>Possess cultural awareness and sensitivity.</li> <li><strong>Decision-making/complex problem solving:</strong><br> Proactively gathers information from appropriate sources.<br> Probes/considers all of the facts.<br> Considers other perspectives.<br> Refers to long term plans and goals, draws sound inferences.<br> Prioritizes key factors.<br> Acts decisively, promptly and confidently.<br> Able to operate with limited guidance.</li> <li>Excellent verbal and written communication.</li> <li>Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.</li> <li><strong>Planning and organising:</strong><br> Able to evaluate priorities and re-juggle as appropriate.<br> Able to resolve conflict and communicate intentions clearly.<br> Deliver on time and with high quality results.</li> <li>A self-starter who possesses intellectual curiosity.</li> <li>A proven team player at ease with sleeves rolled up approach.</li> <li>Spreadsheets and word processing skills.</li> </ul> <h4>Location:</h4> <p>On-site – Cairo, EGY</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <h4>Privacy and equal opportunity</h4> <p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p> <p>For more information about how JLL processes your personal data, please view our candidate privacy statement.</p> <p>Jones Lang LaSalle (“JLL”) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process—including the online application and/or overall selection process—you may request an accommodation through the appropriate channels.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The Security Delivery Associate Manager is responsible for overseeing the end-to-end delivery of security projects and solutions for clients. This role ensures that security initiatives are executed efficiently, align with the organizational goals, and meet the highest standards of quality and compliance. The individual in this role acts as a strategic leader, bridging the gap between technical teams, business units, and senior leadership, while driving innovation and continuous improvement in security service delivery.</p> <h4>Job profile</h4> <p><strong>Service delivery & operations</strong></p> <ul> <li>Oversee the end-to-end delivery of security services, ensuring adherence to timelines, budgets, and quality standards</li> <li>Ensure compliance with SLAs, KPIs, and agreed business objectives</li> <li>Monitor service performance and implement corrective actions when required</li> <li>Act as the primary point of contact for clients, ensuring clear communication and high customer satisfaction</li> </ul> <p><strong>Project & program management</strong></p> <ul> <li>Lead the execution of large-scale security projects across complex environments</li> <li>Manage risks, scope, timelines, and resource allocation throughout the project lifecycle</li> <li>Ensure alignment with regulatory requirements, industry frameworks, and internal policies</li> <li>Drive continuous improvement initiatives to enhance service delivery efficiency and quality</li> </ul> <p><strong>Leadership & stakeholder management</strong></p> <ul> <li>Lead and manage security delivery teams, ensuring high performance and alignment with organizational goals</li> <li>Conduct performance evaluations, coaching, and team development activities</li> <li>Foster a collaborative and results-driven team culture</li> <li>Engage and influence internal and external stakeholders across business and technical functions</li> </ul> <p><strong>Risk & performance management</strong></p> <ul> <li>Identify, assess, and mitigate risks impacting service delivery</li> <li>Establish contingency plans to ensure service continuity</li> <li>Track and report performance metrics to senior management and clients</li> <li>Oversee issue resolution and escalate complex challenges to minimize service disruption</li> </ul> <p><strong>Compliance & governance</strong></p> <ul> <li>Ensure adherence to security standards, frameworks, and regulatory requirements (e.g., ISO 27001, NIST, PCI-DSS)</li> <li>Support audit processes and ensure readiness for compliance assessments</li> </ul> <h4>Competencies and qualifications</h4> <ul> <li>Minimum 10 years of experience in cybersecurity or IT security roles</li> <li>At least 5 years in a security delivery or service delivery management position</li> <li>Proven experience managing large-scale security programs and multi-disciplinary teams</li> <li>Bachelor’s degree in Computer Science, IT, Engineering, or a related field</li> <li>Strong understanding of security domains: threat management and incident response; identity and access management (IAM) and cloud security</li> <li>Experience with security technologies: SIEM solutions, firewalls and network security tools, and endpoint protection platforms</li> <li>Familiarity with ICT system integration methodologies</li> <li>Knowledge of IT Service Management frameworks (ITIL v4) and tools such as ServiceNow or BMC Remedy</li> <li>Strong knowledge of security frameworks and standards (ISO 27001, NIST CSF, PCI-DSS)</li> <li>Professional certifications: CISSP, CISM, PMP (Project Management Professional) and ITIL Foundation</li> <li>Experience in budget management, cost control, and resource planning</li> <li>Knowledge of quality assurance processes and service governance</li> <li>Strong leadership and team management capabilities</li> <li>Excellent communication, interpersonal, and presentation skills</li> <li>Ability to manage stakeholder expectations and influence decision-making</li> <li>Strong analytical, problem-solving, and decision-making abilities</li> <li>Fluency in Arabic and English</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>Coordinate and manage the day-to-day activities of the radio planning subgroup and ensure that targets are met within the defined time frame. Come up with initiatives to improve radio planning workflow processes with external entities and cost-saving initiatives as well. Ensure that all trials are done according to plan.</p> <h4>Key accountabilities & decision ownership</h4> <h4>Technical management</h4> <p>Throughout the assigned geographical area, the senior supervisor shall have the following responsibilities for both 2G and 3G radio access networks:</p> <ul> <li>Supervise the radio base station rollout activities for his area in a timely manner according to the agreed rollout plan.</li> <li>Ensure regular survey schedules are conducted according to plan.</li> <li>Ensure that different types of planning analysis methodologies are carried out by subordinates to identify problem areas and assess network planning new techniques.</li> <li>Guide and supervise the BTS sites design in the area of responsibility to support the coverage, capacity, and quality targets (macro, micro, indoor cells).</li> <li>Be fully aware of the impact and apply the requirements of Egyptian protocols on BTS design.</li> <li>Supervise the dimensioning process to maintain radio network accessibility within the acceptable grade of service (2%) without overproviding the access layer capacity.</li> <li>Be fully aware of and proactively manage the traffic trends in the areas of responsibility.</li> <li>Support the sales and marketing teams with emergency events and sales coverage issues within specified timescales.</li> </ul> <h4>HR management</h4> <ul> <li>Supervise a group of radio planning engineers.</li> <li>Build a solid proactive team with full cooperation and teamwork spirit.</li> <li>Keep team members motivated supporting team ideas and activities while being transparent for management.</li> <li>Organize activities and distribute tasks within the team.</li> <li>Coach new team members and integrate them into the team.</li> <li>Carry out required performance appraisals for team members.</li> <li>Provide development plans for team members.</li> <li>Conduct regular meetings with the team and provide on-target feedback.</li> </ul> <h4>Reporting</h4> <ul> <li>Provide visibility through regular reports and keep records of all activities in the areas of responsibility.</li> <li>Review all subordinates’ reports before submission to management.</li> </ul> <h4>Customers’ satisfaction</h4> <p>Ensure a high standard of quality of service to our subscribers.</p> <h4>Global network coordination</h4> <ul> <li>Liaise with VF-Group to ensure the best target architecture is implemented in the network.</li> <li>Manage the technical plans in coordination with the global competence centre.</li> </ul> <h4>Environmental / legal standards</h4> <p>Perform all previously mentioned duties and tasks in compliance with the environmental standards and legal requirements governing the area of responsibility. Be fully acquainted with the following:</p> <ul> <li>Vodafone Environmental Management System (EMS) policy and related documentation.</li> <li>Significant impacts related to the job and the role and responsibility to control them.</li> <li>Potential consequences of not following related EMS documentation.</li> </ul> <h4>Communication / interfaces</h4> <ul> <li>Interface with different departments within the company.</li> <li>Attend relevant meetings with senior management.</li> </ul> <h4>Core competencies, knowledge, and experience</h4> <ul> <li><strong>Education:</strong> B.Sc. in Electrical Engineering, Communication section from a reputable university.</li> <li><strong>Work experience:</strong> A minimum of 7 years working experience, preferably in RAN planning.</li> <li><strong>PC knowledge:</strong> Experience with MS Office (Excel, Word, and PowerPoint). Familiarity with MS Access is preferred.</li> <li><strong>Technical skills:</strong> Good knowledge of radio propagation theories; fully aware of radio planning tools and techniques in addition to knowledge of radio network planning roadmap and capacity features used in network planning.</li> <li><strong>Personal skills:</strong> Managerial skills, good command of English language, ability to work independently and under pressure. A supervisor with a strong yet diplomatic personality, analytical and creative thinking. Well organized, cooperative, and able to meet changing work conditions and peak workloads.</li> </ul> <h4>Putting customer first</h4> <ul> <li>Is responsive.</li> <li>Communicates clearly.</li> <li>Takes personal responsibility.</li> </ul> <h4>Performing through our people</h4> <ul> <li>Gets the right resources and manages team.</li> <li>Communicates to support team effectiveness and keeps people informed.</li> <li>Cooperates and speaks positively about the team and promotes team effectiveness.</li> <li>Delegates challenging work and encourages others.</li> <li>Works to build commitment.</li> <li>Understands emotion and verbal content.</li> <li>Directs people, sets limits and sticks to performance standards, and takes actions to address performance when necessary.</li> </ul> <h4>Delivering results</h4> <ul> <li>Wants to do job well and creates own measures of excellence.</li> <li>Helps others to concentrate on priorities and improves performance.</li> <li>Reacts to short-term opportunities.</li> <li>Takes account of financial impact of actions.</li> <li>Is sensitive in a time-sensitive situation.</li> </ul> <h4>Managing a changing environment</h4> <ul> <li>Accepts the need for flexibility and applies rules flexibly.</li> <li>Takes a long-term perspective.</li> <li>Identifies problems and sees basic relationships and patterns.</li> </ul> <h4>Making a personal difference</h4> <ul> <li>Acts confidently within job role.</li> <li>Willing to learn and take action to improve self.</li> <li>Acts according to basic values and openness and honesty.</li> </ul> <h4>Communicating for impact</h4> <ul> <li>States intention and takes action to persuade directly.</li> <li>Understands formal and informal structures.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p></p><p></p>

<p><h4>Join us</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>What you’ll do</h4> <ul> <li>We are seeking a highly experienced programme delivery professional to lead complex, multi-workstream transformation initiatives within Business Excellence at VOIS. This role focuses on driving strategic alignment, ensuring integrated delivery, and achieving measurable business value across large-scale programmes.</li> <li>The individual will play a key role in enabling governance discipline, financial oversight, and executive-level decision-making while working closely with cross-functional stakeholders.</li> <li>Define programme outcomes, scope, roadmap, and success measures aligned with strategic priorities and business value.</li> <li>Establish and manage structured programme governance, decision forums, reporting standards, and risk frameworks.</li> <li>Oversee delivery across multiple workstreams, ensuring alignment of dependencies, milestones, and critical paths.</li> <li>Manage programme financials, including budgeting, forecasting, and cost control.</li> <li>Drive benefits realisation through structured tracking, reporting, and accountability mechanisms.</li> <li>Engage with senior stakeholders to align priorities, enable decisions, and resolve challenges.</li> <li>Identify and mitigate risks proactively while maintaining delivery assurance.</li> <li>Support and develop delivery teams by encouraging best practices, collaboration, and continuous improvement.</li> </ul> <h4>Who you are</h4> <ul> <li>An experienced programme leader with a strong track record in managing large-scale, multi-stream initiatives.</li> <li>Skilled in governance, risk management, and structured delivery approaches.</li> <li>Experienced in financial stewardship, budgeting, and value tracking.</li> <li>Comfortable working in complex, matrixed environments with multiple stakeholders.</li> <li>Strong communicator with the ability to influence and build alignment at senior levels.</li> <li>Confident in navigating ambiguity and driving decisions in fast-paced environments.</li> <li>Experienced in transformation initiatives, operational improvement, or technology-enabled change.</li> <li>Familiar with delivery frameworks such as Agile, hybrid models, or scaled methodologies.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to lead impactful, enterprise-scale transformation programmes.</li> <li>Exposure to senior stakeholders and strategic decision-making environments.</li> <li>A collaborative and high-performing team focused on innovation and excellence.</li> <li>Opportunities for career progression into portfolio or transformation leadership roles.</li> <li>A workplace culture centred on inclusion, integrity, and continuous improvement.</li> </ul> <h4>Who we are</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The Corporate Sales Assistant Manager is responsible for driving revenue growth and maximizing customer value through the acquisition of new corporate customers and the expansion of existing accounts. The role ensures the effective promotion and sale of Vodafone’s voice, fixed, and enterprise solutions, while building strong relationships with key stakeholders and decision-makers. The individual acts as a trusted business partner to customers, identifying business needs and translating them into tailored technology solutions. Working closely with internal teams and external stakeholders, the role is responsible for managing the end-to-end sales cycle, increasing account penetration, enhancing customer satisfaction, and contributing to the achievement of the organization's commercial objectives through proactive account management and strategic business development.</p> <h4>Job profile</h4> <ul> <li>Develop, implement and maintain security policies, standards and procedures in alignment with industry best practices and compliance requirements for the customers.</li> <li>Oversee the security delivery process, ensuring services are delivered on time, within budget, and meet client quality standards.</li> <li>Serve as the primary point of contact for key clients, ensuring communication is clear and that client needs are understood and met.</li> <li>Ensure the delivery of services meets the agreed SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and business objectives.</li> </ul> <p><strong>Project management:</strong></p> <ul> <li>Monitor and report on service performance, ensuring that corrective actions are taken when performance deviates from agreed standards.</li> <li>Proactively identify opportunities for continuous improvement in service delivery processes.</li> <li>Ensure that security solutions adhere to regulatory requirements, industry standards, and organizational policies.</li> <li>Identify and mitigate risks throughout the delivery lifecycle.</li> </ul> <p><strong>Stakeholder management:</strong></p> <ul> <li>Lead and manage security delivery teams, ensuring alignment with organizational objectives and high performance.</li> <li>Foster a collaborative and high-performance culture within the security delivery team.</li> <li>Conduct regular performance reviews and coaching sessions for team members.</li> <li>Drive innovation by exploring and adopting cutting-edge security tools and methodologies.</li> </ul> <p><strong>Risk management:</strong></p> <ul> <li>Oversee the establishment and implementation of contingency plans.</li> <li>Track service performance using key performance indicators (KPIs) and service level agreements (SLAs), providing regular reports to clients and senior management.</li> <li>Continuously assess security delivery processes and implement improvements to increase efficiency, reduce costs, and enhance customer satisfaction.</li> <li>Oversee the resolution of service issues and escalate complex problems as needed, ensuring swift resolution and minimal impact on clients.</li> <li>Manage budgets and resources for security delivery projects, ensuring the efficient use of resources and adherence to financial constraints.</li> <li>Identify potential risks to security delivery and implement mitigation strategies to minimize disruption.</li> <li>Collaborate with other departments (e.g., sales, IT, product development) to introduce innovative solutions and services that add value to clients.</li> </ul> <p><strong>Compliance and auditing:</strong></p> <ul> <li>Ensure the security delivery aligns with the relevant regulations, compliance frameworks and industry standards.</li> </ul> <h4>Competencies and qualifications</h4> <ul> <li>10 years experience with at least 5 years as a security delivery manager.</li> <li>Bachelor’s degree in computer science, information technology, engineering, or a related field.</li> <li>Strong communication, interpersonal and presentation skills.</li> <li>Proven leadership and team management skills, with the ability to motivate and guide teams toward achieving objectives.</li> <li>Excellent command of Arabic and English.</li> <li>Extensive experience managing large-scale security programs and projects across diverse environments.</li> <li>Demonstrated expertise in areas such as threat management, incident response, identity and access management (IAM), and cloud security.</li> <li>Experience with managing service delivery in a fast-paced, complex environment and experience in managing large-scale multi-disciplinary service delivery teams.</li> <li>Must have technical and professional qualifications:</li> <li>Strong understanding of ICT systems integration methodologies.</li> <li>Relevant certifications such as CISSP, CISM, PMP, or ITIL are highly desirable.</li> <li>Familiarity with IT service management frameworks (e.g., ITIL v4) and related tools (e.g., ServiceNow, BMC Remedy).</li> <li>Strong knowledge of security frameworks and standards (e.g., ISO 27001, NIST CSF, PCI-DSS).</li> <li>Ability to understand and manage technical concepts and processes, bridging the gap between technical and non-technical stakeholders.</li> <li>Familiarity with security technologies and tools, including SIEM, firewalls, and endpoint protection solutions.</li> <li>Knowledge of quality assurance processes and tools to ensure that deliverables meet specified requirements and quality standards.</li> <li>Understanding of budgeting principles and experience in managing project budgets, tracking expenses, and making financial decisions within budget constraints.</li> <li>Experience in managing changes to project scope, schedule, and requirements while minimizing disruption to project progress.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose:</h4> <p>We are looking for a highly capable Business Solutions Associate Manager to lead technical support operations across Vodafone’s enterprise portfolio, ensuring best-in-class customer experience, service availability, and operational excellence.</p> <p>The role is accountable for managing support teams handling a diverse portfolio of solutions (Cloud, IoT, Enterprise Connectivity, Messaging, Security, 010 Hotline), driving customer satisfaction, service performance, and business growth through strong operational and customer engagement leadership.</p> <p>This role offers flexibility to operate across different functional domains within Business Solutions based on business needs.</p> <h4>Key responsibilities:</h4> <p><strong>Operations & service excellence:</strong><br> Lead and manage Business Solutions support teams to deliver consistent, high-quality customer experience across all channels.<br> Own service performance KPIs (response time, resolution time, service availability, customer satisfaction, MTTR) and ensure continuous improvement.<br> Drive incident, problem, and change management practices to reduce recurrence and improve service stability.</p> <p><strong>Customer relationship & experience management:</strong><br> Act as a key point of contact for strategic enterprise customers, ensuring strong engagement and long-term loyalty.<br> Lead customer service reviews, provide technical consultancy, and ensure proactive communication on incidents and performance.<br> Utilize data insights and feedback to enhance customer experience and retention strategies.</p> <p><strong>Commercial, stakeholders & growth enablement:</strong><br> Partner with Sales and Account Management teams to support upselling, cross-selling, and customer retention initiatives.<br> Leverage customer insights to influence product improvements and drive business value.<br> Ensure onboarding and service adoption plans maximize customer success and lifetime value.<br> Manage communication with internal stakeholders, senior management, and external partners.<br> Collaborate with vendors and third parties to ensure optimal service delivery and SLA adherence.</p> <p><strong>Team leadership & capability building:</strong><br> Lead, coach, and develop high-performing technical teams, including junior and senior engineers.<br> Drive a culture of innovation, ownership, and continuous improvement.<br> Define hiring, training, and capability-building frameworks aligned with business needs.</p> <p><strong>Operational governance:</strong><br> Own operational governance forums, service reviews, risk management activities, and continuous improvement initiatives to ensure sustainable service excellence.</p> <p><strong>Risk management:</strong><br> Identify operational risks and implement mitigation plans to minimize customer impact and service disruption.</p> <p><strong>Financial efficiency:</strong><br> Support cost optimization initiatives through efficient resource utilization, automation, and operational excellence programs.</p> <h4>Job requirements:</h4> <ul> <li>5+ years in technical / telecom / IT services environment.</li> <li>Proven experience in customer support, service operations, or managed services.</li> <li>Experience leading technical teams in a high-performance environment.</li> <li>ITIL Certified is a must, PMP is a plus.</li> </ul> <h4>Skills & core competencies:</h4> <ul> <li>Strong leadership and people management capabilities.</li> <li>Excellent communication, stakeholder management, and presentation skills.</li> <li>Analytical mindset with strong data-driven decision-making skills.</li> <li>Ability to manage complex operations and multiple priorities.</li> <li>Customer-focused, with a strong drive for service excellence.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Brand Strategy &amp; Development Develop and implement comprehensive brand strategies aligned with the company's business objectives.<br> Maintain and strengthen the company's brand positioning and identity across all customer touchpoints.<br> Ensure consistent brand messaging, tone of voice, and visual identity.<br> Marketing Campaign Management Plan, execute, and evaluate integrated marketing campaigns across digital, social media, and offline channels.<br> Coordinate promotional activities, product launches, and seasonal campaigns.<br> Monitor campaign performance and optimize marketing activities to maximize ROI.<br> Market Research &amp; Consumer Insights Analyze market trends, customer behavior, and competitor activities.<br> Identify opportunities for innovation and brand growth.<br> Translate customer insights into actionable marketing strategies and product positioning.<br> Brand Assets &amp; Cross-Functional Coordination Oversee the development of packaging, marketing materials, and brand visuals.<br> Collaborate with Design, Sales, Production, and Product Development teams to ensure brand consistency.<br> Support new product launches through effective branding and communication strategies.<br> Performance &amp; Continuous Improvement Monitor brand performance using relevant KPIs and market data.<br> Measure campaign effectiveness and recommend improvements.<br> Stay updated with industry trends, digital marketing developments, and consumer preferences.<br> Continuously identify opportunities to strengthen brand equity and customer engagement.<br> Education Bachelor's degree in Marketing, Business Administration, or a related field.<br> Experience 3-5 years of experience in Brand Management, Marketing, or Consumer Marketing.<br> FMCG industry experience is mandatory.<br> Experience managing integrated marketing campaigns and product launches is highly preferred.<br> Technical Knowledge Strong understanding of brand management principles and consumer marketing.<br> Experience with digital marketing platforms and social media marketing.<br> Knowledge of market research techniques and performance analytics.<br> Proficiency in Microsoft Office and marketing analytics tools.<br> Familiarity with graphic design workflows and creative development processes is an advantage.<br> Competencies Strategic thinking and business acumen Creativity and innovation Strong analytical and problem-solving skills Excellent communication and storytelling abilities Project management and organizational skills Cross-functional collaboration and stakeholder management Results-oriented mindset with attention to detail Ability to work in a fast-paced FMCG environment Leadership, initiative, and decision-making skills</span> </div>